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Hilton

<div>Guest Relations Manager - The WB&trade; Abu Dhabi, Curio Collection by Hilton&trade;
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager - The WB™ Abu Dhabi, Curio Collection by Hilton™

IHG Hotels & Resorts

<div>InterContinental Abu Dhabi is seeking a dynamic, energetic, and hands-on Assistant Restaurant Manager to join our vibrant Belgian Sports Bar, a fast-paced outlet known for live sports screenings, premium beverages, and high-volume service.

This role is ideal for a hospitality professional who thrives in an energetic environment, leads by example on the floor, and is passionate about delivering exceptional guest experiences.

A little taste of your day-to-day:

Every day is different, but you&rsquo;ll mostly do:
<ul>
<li>Support the Restaurant Manager in the daily operations of the Belgian Sports Bar, ensuring smooth and efficient service at all times</li>
<li>Lead and supervise the service team on the floor, especially during peak hours, live sports events, and promotions</li>
<li>Ensure exceptional guest experience, handling guest feedback, concerns, and service recovery professionally</li>
<li>Drive sales performance through upselling, promotions, and active guest engagement</li>
<li>Maintain brand standards, service quality, and consistency in line with InterContinental and outlet guidelines</li>
<li>Assist with staff scheduling, attendance monitoring, and productivity management</li>
<li>Support in training, coaching, and motivating the team to maintain high performance and engagement</li>
<li>Ensure compliance with health &amp; safety, hygiene, and food safety standards</li>
<li>Assist in inventory control, stock management, and cost control initiatives</li>
<li>Coordinate closely with Kitchen, Bar, and other departments to ensure seamless operations</li>
</ul>
What we need from you:
<ul>
<li>Minimum 2&ndash;3 years&rsquo; experience in a similar role within a high-volume restaurant, sports bar, or casual dining outlet</li>
<li>Strong operational knowledge of F&amp;B service, bar operations, and guest handling</li>
<li>Proven ability to work in a fast-paced, high-energy environment, especially during peak periods</li>
<li>Excellent leadership, communication, and people management skills</li>
<li>Guest-focused mindset with strong problem-solving abilities</li>
<li>Flexible to work evenings, weekends, public holidays, and match days</li>
<li>Experience within international hotel brands is an advantage</li>
<li>Knowledge of POS systems and basic administrative reporting</li>
</ul>
What you can expect from us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; impressive room discounts and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Assistant Restaurant Manager - InterContinental Abu Dhabi

1st-jobs.com

Location UAE About the Role We are hiring an Assistant Facilities Manager to support the operations and management of hospitality and hotel facilities. Responsibilities <ul><li>Assist the Facilities Head in daily operations and maintenance activities.</li><li>Monitor equipment performance and supervise repair schedules.</li><li>Coordinate with contractors and service providers.</li><li>Prepare reports on facility operations and compliance.</li><li>Ensure safety standards and best practices are followed.</li><li>Support team management and staff training initiatives.</li></ul> Requirements <ul><li>Bachelors degree in Engineering (Mechanical or Electrical).</li><li>4-5 years of facilities management experience, preferably in hotels or hospitality.</li><li>Knowledge of facility systems, maintenance, and compliance.</li><li>Advantage: experience in VVIP or royal household projects across the GCC.</li><li>Open to candidates abroad willing to relocate to the UAE.</li></ul> Compensation AED 15,000-25,000 per month + benefits (negotiable).

Assistant Facilities Manager

Marriott International

<div>Additional Information 
Job Number25203419 
Job CategoryFood and Beverage &amp; Culinary 
LocationMarriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests&rsquo; service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Assistant Outlet Manager - IRD & Splash - Marriott Al Forsan

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
In a vibrant urban community right on the water, Four Seasons Hotel Abu Dhabi at Al Maryah Island welcomes guests with bright, open spaces, embracing expansive views of the city skyline and the sparkling waves of the Arabian Gulf. On dynamic, upscale Al Maryah Island &ndash; Abu Dhabi&rsquo;s business and lifestyle destination &ndash; Four Seasons is located within a 34-storey glass tower, both high-tech and environmentally advanced. Sophisticated new concepts throughout the Hotel define Four Seasons as Abu Dhabi&rsquo;s most exciting waterfront location. Blending urban chic and understated luxury, we offer 200 light-filled accommodations, including 38 suites &ndash; all with water views. With six creative restaurants and lounges, this is Al Maryah Island&rsquo;s premier location for stylish entertaining. Every moment is elevated by thoughtful Four Seasons service, anticipating each guest&rsquo;s unique personal needs &ndash; whether the goal is relaxing on vacation or staying efficient for business.
About the role
 
The Eclipse Pool Terrace Server provides professional and attentive service to guests, ensuring an enjoyable dining experience in accordance with the outlet&rsquo;s standards.
 
 
What you will do
 
Main Duties and Responsibilities
 
1. Take accurate food and beverage orders and serve them promptly.
 
2. Present menus, recommend dishes, and explain daily specials.
 
3. Ensure proper table setup, cleanliness, and ambiance.
 
4. Monitor guest satisfaction and respond to requests promptly.
 
5. Handle guest inquiries and complaints professionally.
 
6. Collaborate with kitchen and bar staff to ensure smooth service.
 
7. Follow hygiene, safety, and service standards always.
 
8. Perform other tasks or projects as assigned by the F&amp;B Supervisor, Assistant Restaurant Manager or Assistant Director of F&amp;B.
<div>What you bring
 
<ul><li>A minimum of at least 1 year of experience in the similar role in a luxury brand
</li><li>An outgoing personality and a can-do approach to an assigned task
</li><li>High level of understanding and knowledge of F&amp;B operations
</li><li>Ability to work in a fast-paced environment and as part of a team.
</li><li>Proficient in English (speaking, reading, writing)
</li><li>Excellent interpersonal, verbal, and written communication skills
</li></ul></div><div>What we offer
 
<ul><li>Competitive Salary, wages, and a comprehensive benefits package
</li><li>Excellent Training and Development opportunities
</li><li>Complimentary Accommodation at other Four Seasons Hotels and Resort
</li><li>Complimentary Dry Cleaning for Employee Uniforms
</li><li>Complimentary Employee Meals
</li><li>and so much more!
</li></ul></div><div>Schedule and hours
 
<ul><li>This is a full-time role</li></ul></div></div>

Eclipse Pool Terrace Server

Rihlat Travel News

About the job The Hotel Contracting Manager supports the Contracting Senior Manager by sourcing, negotiating, and managing contracts with hotels to secure favorable rates and conditions for the company. This role involves building and maintaining strong relationships with hotel partners, analyzing market trends, and ensuring that contracted services align with company standards and meet client expectations. Job Scope: <ul><li>Source and evaluate hotel properties to identify potential partners that meet company standards and client requirements.</li><li>Negotiate terms and conditions with hotels to secure competitive rates, special offers, and value-added services.</li><li>Conduct market research to stay informed about industry trends, competitor activities, and changes in the hospitality sector.</li><li>Analyze market data to identify opportunities for cost savings and enhanced value for the company.</li><li>Monitor hotel performance and client satisfaction to ensure contracted services meet expectations.</li><li>Build and maintain strong relationships with hotel partners, acting as the primary point of contact for contract-related matters.</li><li>Collaborate with hotels to address and resolve any operational or service issues.</li><li>Work closely with the Sales and Marketing teams to understand client needs and tailor hotel offerings accordingly.</li><li>Handle hotel-related inquiries and create ad-hoc quotations for FIT and group series.</li><li>Prepare and maintain detailed records of all contracts, agreements, and communications with hotel partners.</li><li>Generate regular reports on contract performance, supplier activities, and market trends for senior management.</li><li>Provide insights and recommendations based on data analysis to support strategic decision-making.</li><li>Ensure all hotel contracts comply with legal, ethical, and company standards.</li><li>Address and resolve any discrepancies or issues related to contract fulfillment.</li></ul> To be considered for this role, you will need: <ul><li>Degree in tourism, hospitality management, or something similar.</li><li>+5 years of work experience in a similar role.</li><li>Understanding hotel contracting, pricing strategies for different markets, and supplier relationship management.</li><li>Deep knowledge of the hotel ecosystem in Abu Dhabi and the surrounding region.</li><li>Strong negotiation skills with a proven track record of securing favorable terms and conditions.</li><li>Excellent analytical skills and ability to interpret market data.</li><li>Proactive, self-motivated, highly organized, and flexible.</li><li>Customer-centric.</li><li>Excellent verbal and written communication skills.</li><li>Ethics, compliance, and governance standards.</li><li>Experience with global hotel chains and independent properties.</li><li>Familiarity with legal and regulatory requirements related to hotel contracts.</li></ul>

Hotel Contracting Manager - DMC

Mandarin Oriental Hotel Group

<div>Emirates Palace Mandarin Oriental, Abu Dhabi is looking for a Night Manager to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Emirates Palace Mandarin Oriental, Abu Dhabi is the definition of an unrivalled Arabian fantasy. From a 1.3km pristine private beach, landscaped pools and a private marina overlooking a natural bay, the hotel is in the heart of Abu Dhabi and perfect for a once-in-a-lifetime holiday or for events and meetings that make a statement, with some of the city&rsquo;s largest hotel conference centres. Emirates Palace, Abu Dhabi offers award-winning 5-star luxury hospitality and authentic local experiences with 390 luxurious rooms and suites along with award-winning culinary cuisines.

About the job

Based at the Emirates palace Mandarin Oriental, Abu Dhabi within the Rooms Division department, the Night Manager is responsible to provide leadership and direction at the Front Office during the night. Monitors performance and quality standards established by the hotel. The Night Manager reports to the Front Office Manager.

As a Night Manager, you will be responsible for the following duties:
<ul><li>Oversee the efficient, compliant, and profitable operation of the hotel during the overnight shift.</li>
<li>Optimize room revenue and occupancy through effective control of rates, availability, and last-minute inventory.</li>
<li>Act as the senior management representative overnight and the primary point of contact for guests, ensuring prompt and discreet resolution of concerns and unexpected situations.</li>
<li>Lead and supervise overnight Front Office colleagues, clearly defining duties, ensuring logical workflows, and maintaining operational continuity.</li>
<li>Coordinate with Security and the Emergency Response Team during incidents or emergencies, ensuring full compliance with Life Safety and regulatory standards.</li>
<li>Ensure all overnight operations adhere to corporate policies, Legendary Quality Standards, and hotel procedures.</li>
<li>Compile, document, and report all incidents, damages, and unsafe conditions accurately and in a timely manner.</li>
<li>Maintain exceptional standards of personal hygiene, grooming, and professional conduct among overnight staff.</li>
<li>Support all hotel departments operating overnight, including assistance with daily operations and events as required.</li>
<li>Handle all guest feedback, complaints, and service recovery matters with professionalism, empathy, and discretion.</li>
<li>Foster strong interdepartmental communication and teamwork to ensure seamless overnight operations.</li>
<li>Ensure a thorough and accurate handover to the incoming Duty Manager, safeguarding service quality, safety, and operational consistency.</li>
<li>Manage all incoming reservation calls and walk-in bookings during the night shift.</li>
<li>Execute the daily Opera night audit, including the night run and all related system functions.</li>
<li>Perform the first accounting run, including reconciliation of credit card receipts, paid-outs, cash receipts, and foreign currency.</li>
<li>Manage end-of-month financial closing activities in Opera in coordination with Finance.</li>
<li>Ensure all night audit and financial control procedures are completed accurately and on time.</li>
<li>Coordinate daily vacant room inspections in collaboration with Finance and Security.</li>
<li>Carry out any other reasonable duties as assigned by the Front Office Manager or Hotel Management.</li></ul> 


As a Night Manager, we expect from you:
<ul>
<li>Previous experience in the same role in a luxury hotel is required; resort experience is a plus.</li>
<li>Fluency in Arabic language (spoken and written) is mandatory.</li>
<li>Clear and professional verbal and written communication skills in English.</li>
<li>Degree or diploma in Hospitality Management, Hotel Management, or a related field.</li>
<li>Strong proficiency in Microsoft Office, Opera PMS, and HotSOS.</li>
<li>High attention to detail with the ability to organize, prioritize, and manage multiple tasks efficiently.</li>
<li>Proven ability to motivate, lead, and develop teams in a high-performance environment.</li>
<li>Strong planning and organizational skills, with the ability to manage complex operations and projects.</li>
<li>Demonstrated capability in preparing accurate and timely departmental and operational reports.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Night Manager

Explore 600+ Hotel assistant manager in Abu Dhabi this January. Find roles across top companies and apply now to boost your career.