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hotel front desk agent

Fino Services and Hospitality

A minimum of 2&ndash;3 years of Front Office experience in a 3- or 4-star hotel is mandatory.Manages daily front desk operations, leading agents to ensure excellent guest satisfaction by overseeing check-ins/outs, resolving complex complaints, handling reservations, managing staff schedules, training, and coordinating with other hotel departments like housekeeping, while maintaining high service standards and ensuring accurate financial transactions and reportingJob Type: Full-timePay: QAR2,500.00 - QAR3,500.00 per month

Front Office Supervisor - Hotel Reception (A minimum of 2–3 years of Front Office experience in a 3-

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Guest Services Agent, you will be responsible for the following duties:<ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul>
As Guest Services Agent, we expect from you:<ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products ,HMS</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Services - Agent

Pullman Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
 
 
 Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
 
 
 Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.
 
 
 
 Job Description
 
 
 
 
 What you will be doing:
 
 
 
 <ul>
 <li>
 Provide friendly, efficient, and professional front office service, including warm welcomes, check-ins, and check-outs.
 </li>
 <li>
 Anticipate guest needs, handle cash transactions, and maintain Pullman service standards.
 </li>
 <li>
 Monitor room status, manage guest complaints, and ensure guest satisfaction.
 </li>
 <li>
 Maintain accurate guest profiles and follow VIP protocols.
 </li>
 <li>
 Adhere to local government requirements and Pullman guidelines for guest management.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your experience and skills include:
 
 
 
 <ul>
 <li>
 Thriving in fast-paced environments and love creating memorable guest experiences.
 </li>
 <li>
 Previous experience in hospitality is a strong advantage.
 </li>
 <li>
 Tech-savvy with Opera or similar systems
 </li>
 <li>
 Guest-oriented, approachable, and genuinely service-minded
 </li>
 <li>
 Fluency in English; additional languages are great asset
 </li>
 <li>
 Sales-driven mindset
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
 
</div>

Welcomer (Front Office Agent)

PULLMAN

<div>Company Description 
Being a Pullman Heartist means embodying and conveying the brand mindset through the values of commitment, adaptability and creativity.
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
What you will be doing:<ul><li>
Provide friendly, efficient, and professional front office service, including warm welcomes, check-ins, and check-outs.</li><li>
Anticipate guest needs, handle cash transactions, and maintain Pullman service standards.</li><li>
Monitor room status, manage guest complaints, and ensure guest satisfaction.</li><li>
Maintain accurate guest profiles and follow VIP protocols.</li><li>
Adhere to local government requirements and Pullman guidelines for guest management.</li></ul> 

Qualifications 
Your experience and skills include:<ul><li>
Thriving in fast-paced environments and love creating memorable guest experiences.</li><li>
Previous experience in hospitality is a strong advantage.</li><li>
Tech-savvy with Opera or similar systems</li><li>
Guest-oriented, approachable, and genuinely service-minded</li><li>
Fluency in English; additional languages are great asset</li><li>
Sales-driven mindset</li></ul> 

Additional Information 
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

The Ned & Ned's Club

<div>
 Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool.
 
 
 
 Job Purpose:
 
 
 
 We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.
 </li>
 <li>
 Handle check-ins and check-outs efficiently, following all procedures and protocols.
 </li>
 <li>
 Address and resolve guest inquiries, requests, and complaints promptly and professionally.
 </li>
 <li>
 Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.
 </li>
 <li>
 Coordinate with other departments to ensure guest satisfaction and seamless operations.
 </li>
 <li>
 Process guest payments, manage cash handling, and maintain accurate records.
 </li>
 <li>
 Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
 </li>
 <li>
 Uphold The Ned Doha&rsquo;s standards of excellence and hospitality at all times.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Previous experience in a similar role within the hospitality industry is preferred.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Proficiency in hotel management software and front office systems.
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 <li>
 Ability to handle stressful situations calmly and effectively.
 </li>
 <li>
 Flexibility to work shifts, including evenings, weekends, and holidays.
 </li>
 <li>
 Fluency in English; knowledge of additional languages is an asset.
 </li>
 <li>
 A positive attitude and a commitment to providing outstanding guest service.
 
 
 </li>
 </ul>
 
 What&rsquo;s In It for you?
 
 
 
 <ul>
 <li>
 One of the most iconic places to be and work.
 </li>
 <li>
 Amazing learning and development program
 </li>
 <li>
 Discounted rates at The Ned Doha
 </li>
 <li>
 Fantastic career growth opportunities
 
 
 </li>
 </ul>
 At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality.
 
 
 Apply today and join us as a Front Office Agent
 
 
 #YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed
</div>

Front Office Agent

Marriott International

<div>Additional Information 
Job Number25206178 
Job CategoryRooms &amp; Guest Services Operations 
LocationQabila Westbay Hotel, Diplomatic Street, West Bay Area, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today&rsquo;s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative &ndash; in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Guest Experience Supervisor - Front Desk

SAFIR DOHA HOTEL

Front Office Supervisor Safir Doha Hotel &ndash; Doha, QatarSafir Doha Hotel is seeking a passionate and experienced Front Office Supervisor to join our dynamic team. If you are committed to delivering exceptional guest service and have strong leadership skills, we would love to hear from you.Key Responsibilities:<ul><li>Supervise daily operations at the Front Desk, ensuring smooth and efficient service.</li><li>Lead and train the Front Office team to deliver outstanding guest experiences.</li><li>Handle guest inquiries, requests, and complaints promptly and professionally.</li><li>Oversee check-in, check-out, and reservation processes.</li><li>Ensure compliance with hotel policies and procedures.</li></ul>Requirements:<ul><li>Minimum of 2 years of experience in a Front Office supervisory role.</li><li>Strong knowledge and hands-on experience with Opera PMS is essential.</li><li>Familiarity with STPC (Stopover Paid by Carrier) systems is highly preferable.</li><li>Excellent communication, organizational, and problem-solving skills.</li><li>Ability to work in a fast-paced, multicultural environment.</li><li>Proficient in English; Arabic or other languages are an advantage.</li></ul>Job Type: Full-timePay: From QAR3,000.00 per month

Front Office Supervisor

Explore 506+ Hotel front desk agent in Doha this January. Find roles across top companies and apply now to boost your career.

506 hotel front desk agent jobs IN Doha

Front Office Supervisor - Hotel Reception (A minimum of 2–3 years of Front Office experience in a 3-

Guest Services - Agent

Welcomer (Front Office Agent)

Welcomer (Front Office Agent)

Front Office Agent

Guest Experience Supervisor - Front Desk

Front Office Supervisor