housekeeping supervisor

restaurant supervisor

reservations agent

call center agent

call center supervisor

hotel front desk agent

Best Plaza West Bay Hotel

Responsible for receiving and ensuring correct delivery of guest&rsquo;s luggage to and from rooms, airport and cars and assists all guests with inquiries and requests. The concierge agent performs various errands related to guest&rsquo;s needs, comfort and satisfaction.At Best Plaza West Bay Hotel , we want our guests to feel able to do their best, achieve their goals and be recognized for their success. To help them, we need you to stay One Step Ahead and:Create confidence by being an expert at what you do; by acting and looking the part and adapting your style to match your guests&rsquo; pace in all you do.Encourage success by supporting and respecting your guests and their goals; by recognizing them and making them feel valued and important and offering thoughtful choices to help them feel restored and balanced.Make it happen by being perceptive to your guests&rsquo; needs; by taking ownership for getting things done and working seamlessly with others to help guests be successful.Duties and Responsibilities1. Assist with heavy packages, coats, suitcase, etc. being alert to give assistance courteously and quickly, before having to be asked2. Maintain a willingness to please attitude and give undivided attention to any approaching guest3. Adhere to guest checking in and checking out procedures pertaining to baggage handling4. Welcome guests at the main entrance, offering the greeting appropriate to the time of day taking particular note of repeat guests and Priority Club members5. Assist arriving and departing guests by opening and closing car and taxi doors6. Maintain a spotless Porte Cochere and drive way7. Guide the guest to the Front Desk and wait behind the guest during the check-in. Keep eyes on the Front Desk Clerk who provides the signal for you to step forward and receive the room and rooming booklet from the Front Desk Clerk. Without delay, escort the guests accordingly.8. Be familiar with the layout of the hotel and memorize the preferred route for escorting guests9. Room the guest in accordance with hotel standards10. Be familiar with the lift workings and emergency stairs11. Provide information to guests about the hotel facilities and services12. Provide guest services and guidance13. Learn and utilize names of guests, especially repeat and long staying guests and routinely greet guests as they pass through the lobby, remaining alert to situations where he can be of assistance to guests14. Keep the lobby clean and tidy, informing the Concierge or Bell Captain if it needs major cleaning15. Maintain a well groomed hair style and wear clean, shiny well polished shoes and a neat uniform while on duty16. Help other employees in department, replacing them temporarily when necessary17. Keep the baggage room clean and in order before going off duty on each shift18. Upon arrival of newspaper, prepare them and deliver them to guest rooms as assigned by the Bell Captain19. Use the Duty Log to document matters of importance20. Operate Communicates equipment21. Arrange transport and coordinate luggage22. Manage the key system securely23. Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers24. Greets guests at all times in a friendly and helpful manner and attempts to learn and use guest&rsquo;s name at every opportunity25. Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service26. Attends to guest&rsquo;s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assistSELF MANAGEMENT1. Comply with Hotel Rules and Regulations and provisions contained in the Employment Handbook2. Comply with Company Grooming Standards at all times to portray a professional image of self and the hotel.3. Comply with Time and Attendance Policies set by the hotel.4. Actively participate in training and development programs and maximize opportunities for self-development5. Demonstrate understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety6. Familiarize yourself with emergency and evacuation procedures7. Ensure all security incidents, accidents and near misses are always logged in a timely manner and brought to the attention of the Line Manager8. Comply with the Company&rsquo;s Corporate Code of Conduct9. Familiarize self with the company values and model desired behaviors .10. Perform all tasks as directed by the Manager in pursuit of the achievement of business goalsNote: Transferable visa, no live out allowance, salary QR 1,500Job Type: Full-timePay: From QAR1,500.00 per monthExperience:<ul><li>work in hotel as Concierge Agent: 1 year (Required)</li></ul>

Concierge Agent

Wyndham Doha West Bay Hotel

<div><h1 class="jobSectionHeader">SUMMARY</h1>

The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.

KEY RESPONSIBILITIES

<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Attention to detail</li><li>
Service excellence</li><li>
Communication</li><li>
Commercial awareness</li><li>
Planning &amp; organisation</li><li>
Driving results</li><li>
Flexibility</li><li>
Accountability</li><li>
Teamwork</li><li>
Can-do attitude</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1>
.<ul><li>
Business / hospitality management certification is an advantage.</li><li>
Proficiency in Opera Cloud.</li><li>
1 years&rsquo; experience working as a reservation agent or in a similar role.</li><li>
Language requirement: English.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Time Management<h3 class="jobSectionHeader">
Financial Skills</h3>
Revenue Management<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Fun, Diversity &amp; Inclusion</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Learning &amp; development programmes, Hotel restaurant staff rate, Length of service benefits</div></div>

Reservation Agent

Centro Hotels by Rotana

<div>
 
 Job Description
 
 
 
 We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.
 
 
 As a Guest Service Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as-
 
 
 <ul>
 <li>
 Offer consistently professional, friendly, warm and engaging service
 </li>
 <li>
 Give a warm welcome and check in guests taking into account the established SOPs
 </li>
 <li>
 Check out of departing guest in accordance with the established standards
 </li>
 <li>
 Sell rooms to walk-in guests and be responsible for all pro-active and day-to-day facilities issues
 </li>
 <li>
 Responsible for cash inventory, cashing cheques and bills of exchange in foreign currencies for hotel guest in accordance with the credit policy
 </li>
 <li>
 Corporate with colleagues from all departments, in particular Housekeeping, Finance and Reservation
 </li>
 <li>
 Ensure that the Guest Service Desk is manned, operationally prepared and stocked at all times in order to be available for guests as a point of contact
 </li>
 <li>
 Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
 </li>
 <li>
 Demonstrate a complete understanding of the hotel&rsquo;s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 
 Education, Qualifications &amp; Experiences
 
 
 
 You should ideally have a degree in hospitality with previous experiences in the Front Office Department within a hotel. Excellent written and verbal English communication skills and knowledge in an additional language, along with strong interpersonal and problem solving abilities are essentials. Computer literate and previous experiences with Opera are an advantage.
 
 
 
 Knowledge &amp; Competencies
 
 
 
 The ideal candidate will be customer driven and an extremely proactive and &lsquo;switched on&rsquo; personality with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies-
 
 
 Understanding the Job
 
 
 Taking Responsibility
 
 
 Recognizing Differences
 
 
 Customer Focus
 
 
 Adaptability
 
 
 Teamwork
</div>

Guest Service Agent - Russian Speaker

Corp Executive Hotel Doha Suites

Job Summary:Are you a dynamic hospitality professional who loves welcoming guests and driving revenue? Join our team! We need someone who can run the front desk smoothly, create memorable guest experiences, and actively contribute to increasing hotel revenue.Key Responsibilities:<ul><li>Manage daily front desk operations: guest check-in/check-out, reservations, billing, and inquiries.</li><li>Monitor room inventory and implement strategies to maximize occupancy and revenue.</li><li>Promote hotel services, upsell rooms and packages, and boost overall profitability.</li><li>Collaborate with housekeeping, F&amp;B, and sales teams for seamless operations</li><li>Support upselling initiatives for rooms, packages, and hotel services.</li><li>Generate and maintain daily and monthly reports on occupancy, revenue, and bookings.</li><li>Handle guest complaints and resolve issues promptly and professionally.</li><li>Maintain accurate records and ensure compliance with hotel policies.</li></ul>Qualifications &amp; Skills:<ul><li>Diploma/Degree in Hotel Management or Hospitality preferred.</li><li>Experience in front desk operations with exposure to revenue management</li><li>Experience with online booking platforms such as Booking.com, Agoda, etc.</li><li>Familiarity with PMS systems (Opera, Fidelio, or similar).</li><li>Strong communication, interpersonal, and problem-solving skills.</li><li>Proactive, customer-focused, and results-oriented.</li></ul>Additional Requirements:<ul><li>Flexible to work in shifts, weekends, and holidays.</li><li>Fluent in English and Arabic (preferred); additional languages a plus</li></ul>What We Offer:<ul><li>Supportive team environment in a professional hotel setting</li><li>Opportunity to grow within the hospitality industry</li><li>Be part of a dynamic team driving both guest satisfaction and business growth.</li><li>Hands-on experience in revenue-focused hospitality.</li><li>Opportunities for career growth in a thriving hotel environment.</li></ul>To Apply: Please submit your updated CV via Indeed. Only shortlisted candidates will be contacted.Job Type: Full-timeApplication Question(s):<ul><li>What are your salary expectations for this role?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>hotel: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Front office Receptionist with Revenue Focus

IHG Hotels & Resorts

<div>
 
 About Us
 
 
 
 As the world&rsquo;s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.
 
 
 Towering over the city center, our luxury Doha hotel is one of the tallest in Qatar. You&rsquo;ll find us in the exclusive West Bay area, close to the city&rsquo;s Doha Exhibition and Convention Centre, government offices, and corporate headquarters. Our spacious rooms and suites have panoramic city and sea views, while award-winning restaurants, state-of-the-art meeting venues, easy access to local highlights, a health, and fitness club, and a rooftop pool, ensure a memorable stay
 
 
 InterContinental Doha The City is looking for a
 
 Front Desk supervisor
 
 to join our team.
 
 
 
 What&rsquo;s the job?
 
 
 
 As a
 
 Front Desk Supervisor
 
 you are responsible to supervise front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Respond in a professional and courteous manner to guests by providing accurate and timely information and services.
 
 Promote the desired work culture by living the 5 winning ways value &ndash;
 
 
 
 Do the Right thing, Show we care, Aim Higher, Celebrate Difference, Work better together.
 
 
 
 
 
 Your day-to-day
 
 
 
 <ul>
 <li>
 Ensure outstanding customer care at all times.
 </li>
 <li>
 Maintains a friendly, cheerful and courteous demeanour at all times.
 </li>
 <li>
 Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
 </li>
 <li>
 Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
 </li>
 <li>
 Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
 </li>
 <li>
 Supervise daily shift process ensuring all team members adhere to standard operating procedures.
 </li>
 <li>
 Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
 </li>
 <li>
 Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
 </li>
 <li>
 Adhere to company credit limit / floor limit policies.
 </li>
 <li>
 Allocate rooms to expected arrivals after checking the guests preferences and special requests.
 </li>
 <li>
 Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
 </li>
 <li>
 Cross Check all billing instructions are correctly updated
 </li>
 <li>
 Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
 </li>
 <li>
 Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
 </li>
 <li>
 Performs other duties as assigned, requested or deemed necessary by management.
 </li>
 <li>
 Ensure Front office log book and hotel log book is always updated and actioned upon.
 </li>
 <li>
 Ensures safety by following guest check in and security procedures and reporting suspicious activity to security, manager, or MOD.
 </li>
 <li>
 Participate in hotel committees and task force assignments.
 </li>
 <li>
 Assist all departments in servicing the guests during high volume periods.
 </li>
 <li>
 Takes responsibility in the absence of the Duty Manager /Front office manager
 
 
 </li>
 </ul>
 
 How do I deliver this?
 
 
 
 We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It&rsquo;s what connects every colleague in all IHG&reg; hotels.
 
 
 
 True Attitude
 
 : being caring, wanting to make a positive difference, and building genuine connections with guests
 
 
 
 True Confidence
 
 : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
 
 
 
 True Listening
 
 : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
 
 
 
 True Responsiveness
 
 : is about providing guests with what they need, and doing so in a timely and caring manner
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Front Desk Supervisor

Marriott International

<div>Additional Information 
Job Number25166432 
Job CategoryRooms &amp; Guest Services Operations 
LocationMarriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. 
No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Expert (Front Desk Agent - Night)

Rixos

<div>Company Description 
Rixos Premium Qetaifan Island North
Rixos Premium Qetaifan Island North comprises a 345-key hotel, along with a souq encompassing 11,000sqm of leasing space, a beach club, a theme park, and a waterpark. The resort boasts panoramic views of the Arabian Gulf. Rixos plans to provide a platform for showcasing Qatar as a tourism destination. One of the country&rsquo;s biggest draws will be Qetaifan Island North&rsquo;s Meryal Waterpark attraction. The Rig 1938 is the world&rsquo;s highest tower of its kind, reaching 82 metres. 
Job Description 
Spa Receptionist
This position serves as the first point of contact for spa guests, providing exceptional service through efficient booking, welcoming guests, and offering information on spa treatments and facilities. This role ensures smooth front desk operations and a memorable guest experience.<ul><li>
Greet guests warmly and assist with check-in, appointments, and inquiries.</li><li>
Manage spa reservations through phone, email, and in-person requests.</li><li>
Provide detailed information about spa treatments, services, and promotions.</li><li>
Maintain accurate guest records and process payments efficiently.</li><li>
Ensure the reception area is clean, organized, and welcoming.</li><li>
Handle guest complaints and feedback professionally.</li><li>
Support spa team members with administrative tasks and scheduling.</li><li>
Monitor and maintain front desk supplies and inventory.</li></ul> 

Qualifications 
<ul><li>
High school diploma or equivalent; certification in hospitality or customer service is a plus.</li><li>
Minimum of 2 years of experience in a receptionist or front desk role, preferably in a spa or luxury hotel.</li><li>
Excellent communication and interpersonal skills.</li><li>
Proficiency in using reservation systems and Microsoft Office.</li><li>
Strong organizational and multitasking abilities.</li><li>
Fluency in English; additional languages such as Arabic, Russian, or Turkish are an advantage.</li><li>
Knowledge of spa services, treatments, and products.</li><li>
Experience in cash handling and POS systems.</li></ul> 

Additional Information</div>

Spa Receptionist

Explore 620+ Hotel front desk agent in Doha this October. Find roles across top companies and apply now to boost your career.