hostess

receptionist

room attendant

housekeeping supervisor

assistant laundry manager

hotel front desk agent

Hilton

<div>Front Desk Agent - Waldorf Astoria Doha Lusail
A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. 
 
What will I be doing?
As a Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Front Desk Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for?
Front Desk Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li> 
</ul> 
What will it be like to work for Hilton?
The future of hospitality is bright at Hilton: a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World&rsquo;s Best Workplaces.
We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members&rsquo; unique perspectives and voices&mdash;along with those of our Guests, Owners, Suppliers, and Partners&mdash;to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it&rsquo;s like to be on Team Hilton!
We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.</div>

Front Desk Agent - Waldorf Astoria Doha Lusail

<div>Front Desk Agent - Waldorf Astoria Doha West Bay
A Front Desk Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. 
 
What will I be doing? 
As a Front Desk Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul>What are we looking for? 
Front Desk Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li>
</ul>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
<ul><li>Previous experience in cash handling</li> 
</ul> 
 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Agent - Waldorf Astoria Doha West Bay

Ritaj Facilities management

Job Summary:The Front Desk Agent is responsible for greeting visitors, answering inquiries, managing bookings or appointments, and ensuring a welcoming and efficient front desk experience. They act as the face of the organization and play a key role in providing excellent customer service.Key Responsibilities:<ul><li>Greet and welcome guests, clients, or visitors in a professional manner.</li><li>Answer phone calls, emails, and messages promptly and courteously.</li><li>Maintain an organized and clean front desk and reception area.</li><li>Respond to customer queries and complaints, escalating issues as needed.</li><li>Schedule appointments or reservations and manage calendars.</li><li>Receive and distribute mail, deliveries, and packages.</li><li>Maintain records, forms, or registration logs as required.</li><li>Follow security procedures and control access to the premises.</li><li>Coordinate with other departments for smooth operations.</li></ul>Qualifications and Skills:<ul><li>High school diploma or equivalent; further education in hospitality or administration is an advantage.</li><li>Proven experience in a customer service or front desk role.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in MS Office and front desk systems (e.g., POS, booking software).</li><li>Professional appearance and attitude.</li><li>Ability to multitask and remain calm under pressure.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays.</li></ul>Job Type: Full-timePay: QAR2,000.00 - QAR2,200.00 per month

Front Desk Agent

IHG Hotels & Resorts

<div><div>Front Desk Agent
<div></div><div><div>Hotel Brand: Crowne Plaza Hotels &amp; Resorts
 
Location: Qatar, Doha 
Qatar, Doha
Hotel: Doha - The Business Park (DOHCP), Airport Road, PO Box 22080
Job number: 150825<div> 
 
 
</div></div><div><div>About us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We&rsquo;re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha &ndash; The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected. 


Your day-to-day:

As a Front Desk Agent, you&rsquo;ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You&rsquo;ll also create a warm atmosphere that makes our guests feel at home, always.
<ul><li>Check guests in, issue room keys, and provide information on hotel services and room location|</li></ul>
<ul><li>Ensure required identification is taken from guests at check-in in line with local legislative requirements|</li></ul>
<ul><li>Answer phones in a prompt and courteous manner|</li></ul>
<ul><li>Up-sell rooms where possible to maximize hotel revenue|</li></ul>
<ul><li>Answer, record, and process all guest calls, messages, requests, questions, or concerns|</li></ul>
<ul><li>Record guest preferences in the system|</li></ul>
<ul><li>Check guests out, including resolving any late or disputed charges|</li></ul>
<ul><li>Accurately process all cash and credit card transactions using established procedures|</li></ul>
<ul><li>Issue, control, and release guest safe deposit boxes in line with hotel procedures|</li></ul>
<ul><li>Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|</li></ul>
<ul><li>Take action to solve guest problems/complaints using appropriate service recovery guidelines|</li></ul>
<ul><li>Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|</li></ul>
<ul><li>Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.</li></ul> 


What we need from you

&middot;Minimum education of Bachelor's degree in Hotel Management or relevant degree. &middot;
<ul><li>Minimum of 2-3 years of Reception or Guest Service experience in 5* hotel</li></ul>
<ul><li>Have good English communication skills both in written and spoken</li></ul>
<ul><li>Pleasant personality with good communication and interpersonal skills</li></ul>
<ul><li>Strong interpersonal and problem-solving abilities are essential.</li></ul>
<ul><li>Prior experience working with Opera or a related system</li></ul> 


What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing</div></div></div></div></div>

Crowne Plaza Hotel

<div>About us We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty, and a passion for providing True Hospitality. We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make, and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way. With over 370,000 colleagues in nearly 100 countries sharing our values, there are countless opportunities at your fingertips. We&rsquo;re growing; grow with us. Conveniently located in the heart of one of Doha's key business districts, close to major banks, Crowne Plaza and Holiday Inn Doha &ndash; The Business Park is just a 15-minute drive by car or complimentary shuttle from Doha's Hamad International Airport and near such attractions as Museum of Islamic Arts and Souk Waqif. Our 378 stylish guestrooms and suites at Crowne Plaza and 307 well-appointed guestrooms at Holiday Inn are all equipped with modern amenities designed for comfort and high-speed wireless internet access to stay connected.
Your day-to-day:

As a Front Desk Agent, you&rsquo;ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You&rsquo;ll also create a warm atmosphere that makes our guests feel at home, always.
<ul><li>Check guests in, issue room keys, and provide information on hotel services and room location|</li></ul>
<ul><li>Ensure required identification is taken from guests at check-in in line with local legislative requirements|</li></ul>
<ul><li>Answer phones in a prompt and courteous manner|</li></ul>
<ul><li>Up-sell rooms where possible to maximize hotel revenue|</li></ul>
<ul><li>Answer, record, and process all guest calls, messages, requests, questions, or concerns|</li></ul>
<ul><li>Record guest preferences in the system|</li></ul>
<ul><li>Check guests out, including resolving any late or disputed charges|</li></ul>
<ul><li>Accurately process all cash and credit card transactions using established procedures|</li></ul>
<ul><li>Issue, control, and release guest safe deposit boxes in line with hotel procedures|</li></ul>
<ul><li>Communicate any outstanding guest requests or issues to management that may|require additional monitoring or follow-up|</li></ul>
<ul><li>Take action to solve guest problems/complaints using appropriate service recovery guidelines|</li></ul>
<ul><li>Follow established hotel safety protocols and procedures at all times. Immediately report any health and safety incident, security breaches, concerns, or suspicious behavior to the supervisor or manager on duty|</li></ul>
<ul><li>Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
</li></ul>What we need from you

&middot;Minimum education of Bachelor's degree in Hotel Management or relevant degree. &middot;
<ul><li>Minimum of 2-3 years of Reception or Guest Service experience in 5* hotel</li></ul>
<ul><li>Have good English communication skills both in written and spoken</li></ul>
<ul><li>Pleasant personality with good communication and interpersonal skills</li></ul>
<ul><li>Strong interpersonal and problem-solving abilities are essential.</li></ul>
<ul><li>Prior experience working with Opera or a related system</li></ul>

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work-life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Mandarin Oriental Hotel Group

<div>Mandarin Oriental, Doha is looking for a Guest Services Agent to join our Front Office team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.
As Guest Services Agent, you will be responsible for the following duties:<ul>
<li>
Greet, check-in, and escort guests promptly to their rooms</li>
<li>Address special guest preferences recorded in guest history profiles</li>
<li>Handle cash drawer properly as outlined in the MODOH Controller&rsquo;s Policy</li>
<li>Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct</li>
<li>Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest&rsquo;s experience</li>
<li>Arrange fulfilment of guest services by working with the Concierge, Housekeeping, PBX, Reservations and Room Service colleagues</li>
<li>Print and drop cash out, adjustment slips, paid out voucher, and bank count reports</li>
<li>Communicate clearly with the Night Duty Manager and Accounting Department</li>
<li>Establish a good working knowledge of the Hotel outlets and products</li>
</ul>
As Guest Services Agent, we expect from you:<ul>
<li>
Friendly, enthusiastic, passionate, Sociable</li>
<li>Engaging, Genuine, Organised</li>
<li>Minimum of 1 year of Front Office experience</li>
<li>Minimum 2 years of experience working in a 5-star hotel environment</li>
<li>Previous experience working in the Middle East Region is an advantage</li>
<li>Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
<li>A competitive salary and benefits packages</li>
<li>Transportation and Housing provided</li>
<li>Relocation and Vacation Tickets</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Guest Services - Agent

<div>Doorman at The Plaza Doha LXR hotels &amp; resorts
A Doorman maintains frequent contact with Guests by welcoming them on arrival, assisting with departures, parking Guests' cars as required, overseeing delivery and safe keeping of luggage, and providing others services for all Guests.
What will I be doing?
As a Doorman, you serve as a key connection point between Guests and the hotel as well as other hotel departments. A Doorman with the hotel property influences the Guest's first impression, and therefore, must ensure to always offer a professional and welcoming disposition. Specifically, the Doorman will perform the following tasks at the highest level of service:<ul><li>
Comply with Company brand standards at all times</li><li>
Welcome guests on arrival and assist with their luggage</li><li>
Maintain frequent contact with regular Guests and visitors</li><li>
Park Guests' cars on the hotel premises, as required</li><li>
Provide a driving service to Guests, as required</li><li>
Ensure cleanliness and safety of all hotel vehicles</li><li>
Keep up to date on all hotel services as well as VIPs and special events</li><li>
Be knowledgeable on external locations, attractions, and landmarks in the vicinity</li><li>
Project a professional manner with an emphasis on hospitality and guest service</li></ul>
What are we looking for?
A Doorman serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Previous experience working within the hotel, leisure, and/or retail sector</li><li>
A valid driver's license with no outstanding driving restrictions or infringements</li><li>
Meticulous personal presentation and strong communication skills</li><li>
Strong good communication skills</li><li>
Calm, courteous, and discreet demeanor</li><li>
A good knowledge of the area and the country in general, preferred</li><li>
A passion for working on team as well as autonomously</li></ul>
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Doorman at The Plaza Doha LXR hotels & resorts

Explore 453+ Hotel front desk agent in Doha this September. Find roles across top companies and apply now to boost your career.

453 hotel front desk agent jobs IN Doha

Front Desk Agent - Waldorf Astoria Doha Lusail

Front Desk Agent - Waldorf Astoria Doha West Bay

Front Desk Agent

Front Desk Agent

Front Desk Agent

Guest Services - Agent

Doorman at The Plaza Doha LXR hotels & resorts