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hotel front desk agent

Inspire Management Training Center

We are seeking a highly motivated and guest-focused Front Desk Agent (Female) to join a luxury hotel in Qatar. As the first point of contact for our guests, this role is essential in delivering exceptional service and creating memorable experiences. The ideal candidate will demonstrate excellent communication skills, professionalism, and a warm, welcoming demeanor.Key Responsibilities:<ul><li>Welcome and assist guests with a friendly and professional approach, ensuring smooth and efficient check-in and check-out procedures.</li><li>Manage room reservations, cancellations, and modifications accurately using the hotel&rsquo;s property management system.</li><li>Respond promptly and courteously to guest inquiries, requests, and concerns to ensure high levels of satisfaction.</li><li>Coordinate closely with housekeeping and maintenance teams to ensure room readiness and address guest needs.</li><li>Handle guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.</li><li>Maintain accurate records of guest interactions, special requests, and feedback in line with hotel policies.</li><li>Ensure the front desk and lobby areas are consistently clean, organized, and welcoming.</li><li>Promote hotel services, facilities, and local attractions to enhance the overall guest experience.</li><li>Follow all safety, security, and emergency procedures as required.</li><li>Handle guest information with strict confidentiality and professionalism.</li></ul>Qualifications, Experience &amp; Skills:<ul><li>High school diploma or equivalent required; a diploma or certification in Hospitality or Hotel Management is an advantage.</li><li>Minimum of 3+ years&rsquo; experience as a Front Desk Agent in a luxury hotel environment.</li><li>Strong working knowledge of hotel reservation systems such as Opera, Fidelio, or Cloudbeds.</li><li>Excellent communication and interpersonal skills with a strong guest-centric mindset.</li><li>Professional appearance and behavior with strong organizational and multitasking abilities.</li><li>Flexibility to work weekends, public holidays, and night shifts.</li><li>Proficiency in Microsoft Office and basic administrative tools.</li><li>Must be locally available in Qatar with a valid visa and QID.</li></ul>Benefits:<ul><li>Competitive salary package</li><li>Employer-provided accommodation, meals, and transportation</li></ul>Job Types: Full-time, PermanentPay: QAR2,750.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Front Desk Agent in luxury hotels in GCC: 3 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Front Desk Agent – Female (Luxury Hotel Industry)

Hilton

<div>Front Desk Agent
A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. 
What will I be doing? 
As a Front Desk Agent, you will play a pivotal role in delivering an exceptional guest experience from the moment of arrival. With a warm and welcoming demeanor, you will assist in the daily operations of the Front Office, ensuring that every guest receives prompt, courteous, and personalized service:<ul><li>
Greet guests warmly and professionally upon arrival.</li><li>
Manage check-in and check-out procedures efficiently.</li><li>
Verify guest information and provide room keys and relevant details.</li><li>
Address guest inquiries, requests, and concerns promptly and courteously.</li><li>
Provide accurate information about hotel services, amenities, and local attractions.</li><li>
Ensure a high level of guest satisfaction through attentive and personalized service.</li><li>
Handle room reservations via phone, email, or in person.</li><li>
Update and manage booking systems accurately.</li><li>
Coordinate with housekeeping and other departments to ensure room readiness.</li><li>
Liaise with other departments (housekeeping, maintenance, concierge) to fulfill guest needs. 
Communicate special requests or VIP guest details to relevant teams. 
Attend daily briefings and contribute to team discussions.</li><li>
Process payments, issue receipts, and manage billing inquiries.</li><li>
Maintain accurate records of transactions and guest accounts.</li><li>
Handle guest complaints or issues with professionalism and empathy.</li><li>
Escalate unresolved matters to supervisors or management when necessary.</li><li>
Promote hotel services, upgrades, and special offers to guests.</li><li>
Identify opportunities for upselling to enhance guest experience and revenue.</li><li>
Maintain organized records and documentation.</li><li>
Manage incoming calls and emails efficiently.</li><li>
Ensure the front desk area is clean, organized, and welcoming.</li></ul>
What are we looking for? 
Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal and customer service abilities.</li><li>
Ability to multitask and remain calm under pressure.</li><li>
Proficiency in basic computer applications (MS Office, email, booking systems).</li><li>
Attention to detail and organizational skills.</li><li>
Professional appearance and demeanor.</li><li>
Friendly, approachable, and courteous attitude.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiarity with hotel management systems (e.g., Opera, Fidelio).</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Agent

Corp Executive Hotel Doha Suites

Job Title: Hotel Front Desk Receptionist Location: Doha, QatarJob Summary: We are seeking Hotel receptionist with a strong background in hospitality to join our front office team at an executive hotel in Doha. The ideal candidate will be presentable, organized, and experienced in hotel front desk operations.Key Responsibilities:<ul><li>Handle check-in and check-out procedures efficiently</li><li>Manage guest bookings and reservations via phone, email, and online platforms</li><li>Operate hotel software (OPERA, Protel, IDX) for front desk operations</li><li>Manage and update online booking channels (Booking.com, Agoda, etc.)</li><li>Respond professionally to guest reviews and comments on online platforms</li><li>Provide courteous service to guests and resolve any issues promptly</li><li>Coordinate with housekeeping and other departments as needed</li><li>Maintain accurate records and handle billing/invoicing</li></ul>Requirements:<ul><li>Minimum 2-3 years of total experience, including at least 1&ndash;2 years in the hotel industry</li><li>Diploma or certification in Hospitality/Hotel Management</li><li>Proficient in OPERA, Protel, or IDX hotel software</li><li>Experience with online booking platforms such as Booking.com, Agoda, etc.</li><li>Fluent in English and Arabic (preferred); additional languages a plus</li><li>Ability to work flexible shifts (morning, evening, or night)</li><li>Presentable, well-spoken, and guest-service oriented</li></ul>What We Offer:<ul><li>Duty meals and accommodation provided</li><li>Supportive team environment in a professional hotel setting</li><li>Opportunity to grow within the hospitality industry</li><li>Gender - Female Prefered</li></ul>To Apply: Please submit your updated CV via Indeed. Only shortlisted candidates will be contacted.Job Type: Full-timeApplication Question(s):<ul><li>What are your salary expectations for this role?</li></ul>Education:<ul><li>High school or equivalent (Required)</li></ul>Experience:<ul><li>hotel: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Hotel Front Desk Receptionist

Chedi Hospitality

<div>
 
 Job Qualifications
 
 
 
 A high school diploma or equivalent is required. Additional education in hospitality or a related field is a plus.
 
 
 <ul>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Luxury hotel background.
 </li>
 <li>
 Ability to handle stressful situations with composure.
 </li>
 <li>
 Strong organizational and multitasking abilities.
 </li>
 <li>
 Familiarity with hotel management software.
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 
 Administration
 
 
 
 &rsaquo; Directs and coordinates all marketing activities and to communicate these activities throughout the hotel.
 
 
 &rsaquo; Maintains the Daily Log Book.
 
 
 &rsaquo; Reports "Lost and Found" items.
 
 
 
 Customer Service
 
 
 
 &rsaquo; Delivers the brand promise and provide exceptional guest service at all times.
 
 
 &rsaquo; Provides excellent service to internal customers as appropriate.
 
 
 &rsaquo; Be familiar with the hotel's products and services and policies.
 
 
 &rsaquo; Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
 
 
 &rsaquo; Maintains positive guest and colleague interactions with good working relationships.
 
 
 &rsaquo; Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
 
 
 &rsaquo; Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.
 
 
 
 Operational
 
 
 
 &rsaquo; Meets and greets all guests and assists with registrations.
 
 
 &rsaquo; Ensures the strict control of room keys.
 
 
 &rsaquo; Ensures that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
 
 
 &rsaquo; Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
 
 
 &rsaquo; Prepares welcome cards and keys for arrival FIT guests.
 
 
 &rsaquo; Ensures accurate knowledge of hotels and the tourism in Singapore.
 
 
 &rsaquo; Reports "Lost and Found" items.
 
 
 &rsaquo; Works closely with other Front Office personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
 
 
 &rsaquo; Supports and embraces the spirit of "We work through Teams".
 
 
 &rsaquo; Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
 
 
 &rsaquo; Ensures an understanding on the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
 
 
 
 Personnel
 
 
 
 &rsaquo; Supports the implementation of The People Philosophy, demonstrating and reinforcing GHM's Values and Culture Characteristics.
 
 
 
 Other Duties
 
 
 
 &rsaquo; Ensures high standards of personal presentation and grooming.
 
 
 &rsaquo; Exercises responsible behavior at all times and positively representing the hotel.
 
 
 &rsaquo; Responds to changes in the Rooms function as dictated by the industry, company and hotel.
 
 
 &rsaquo; Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.
 
 
 &rsaquo; Attends training sessions and meetings as and when required.
 
 
 &rsaquo; Carries out any other reasonable duties and responsibilities as assigned.
</div>

Mövenpick Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Contemporary, convenient and perfectly positioned, the upscale M&ouml;venpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts.
 
 
 
 Job Description
 
 
 
 We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.
 
 
 <ul>
 <li>
 Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.
 </li>
 <li>
 Handle room assignments, key issuance, and update guest preferences accurately in the PMS.
 </li>
 <li>
 Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.
 </li>
 <li>
 Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.
 </li>
 <li>
 Upsell room categories and promote hotel services to maximize revenue.
 </li>
 <li>
 Manage incoming calls, messages, and guest requests in a timely and courteous manner.
 </li>
 <li>
 Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.
 </li>
 <li>
 Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.
 </li>
 <li>
 Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.
 </li>
 <li>
 Follow up with guests on special requests, complaints, and service recovery actions.
 </li>
 <li>
 Process guest payments, room charges, deposits, and refunds accurately.
 </li>
 <li>
 Maintain proper documentation, reports, and shift handover notes.
 </li>
 <li>
 Ensure the lobby and front desk area remain clean, organized, and presentable at all times.
 </li>
 <li>
 Adhere to hotel security, safety, and confidentiality protocols.
 </li>
 <li>
 Verify guest identification, maintain visitor logs, and follow standard front-office procedures.
 </li>
 <li>
 Follow brand standards and service guidelines at all times.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.
 </li>
 <li>
 Strong communication and interpersonal skills with a guest-first attitude.
 </li>
 <li>
 Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.
 </li>
 <li>
 Good computer skills; proficiency in Microsoft Office applications.
 </li>
 <li>
 Fluency in English; Arabic or other languages are an advantage.
 </li>
 <li>
 Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.
 </li>
 <li>
 Professional appearance, grooming, and positive attitude.
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 <li>
 High school diploma or equivalent; hospitality-related qualifications are preferred.
 </li>
 <li>
 Willingness to work shifts, weekends, and public holidays.
 
 
 </li>
 </ul>
 Additional Information
 
 
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo!
 
 #BELIMITLESS
 
</div>

Guest Service Agent

Mövenpick

<div>Company Description 
Contemporary, convenient and perfectly positioned, the upscale M&ouml;venpick Hotel Doha is a 4-star luxury hotel, ideal for business travellers. Just 11km from Hamad International Airport and minutes from the business district, this hotel is centrally located on the prominent Corniche Road opposite the iconic Museum of Islamic Arts. 
Job Description 
We are seeking a warm, proactive, and service-driven Guest Service Agent (GSA) to join our hotel team in Doha. As part of the Front Office department, you will be responsible for delivering exceptional guest experiences from arrival to departure. The ideal candidate will have strong communication skills, a guest-focused attitude, and the ability to handle multiple tasks while maintaining high service standards.<ul><li>
Welcome guests with a warm, professional greeting and assist with check-in and check-out procedures.</li><li>
Handle room assignments, key issuance, and update guest preferences accurately in the PMS.</li><li>
Assist guests with inquiries, special requests, and hotel information to ensure a comfortable stay.</li><li>
Coordinate with Housekeeping and Engineering to ensure room readiness, maintenance follow-ups, and guest requests are completed promptly.</li><li>
Upsell room categories and promote hotel services to maximize revenue.</li><li>
Manage incoming calls, messages, and guest requests in a timely and courteous manner.</li><li>
Coordinate with Concierge, Reservations, and other hotel departments to ensure smooth operations.</li><li>
Provide accurate information regarding hotel facilities, dining options, transportation, and nearby attractions.</li><li>
Handle guest feedback and concerns professionally, offering solutions or escalating issues to the Duty Manager when necessary.</li><li>
Follow up with guests on special requests, complaints, and service recovery actions.</li><li>
Process guest payments, room charges, deposits, and refunds accurately.</li><li>
Maintain proper documentation, reports, and shift handover notes.</li><li>
Ensure the lobby and front desk area remain clean, organized, and presentable at all times.</li><li>
Adhere to hotel security, safety, and confidentiality protocols.</li><li>
Verify guest identification, maintain visitor logs, and follow standard front-office procedures.</li><li>
Follow brand standards and service guidelines at all times.</li></ul> 

Qualifications 
<ul><li>
Previous experience as a Guest Service Agent, Front Desk Agent, or in a hotel customer service role.</li><li>
Strong communication and interpersonal skills with a guest-first attitude.</li><li>
Proficiency in hotel PMS (e.g., Opera/Fidelio) is highly preferred.</li><li>
Good computer skills; proficiency in Microsoft Office applications.</li><li>
Fluency in English; Arabic or other languages are an advantage.</li><li>
Ability to multitask, stay calm under pressure, and work in a fast-paced hotel environment.</li><li>
Professional appearance, grooming, and positive attitude.</li><li>
Strong problem-solving skills and attention to detail.</li><li>
High school diploma or equivalent; hospitality-related qualifications are preferred.</li><li>
Willingness to work shifts, weekends, and public holidays.</li></ul> 

Additional Information 
Additional Information
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. 
 
Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS</div>

Can-Axis Group

OverviewWe are seeking a Front Office Specialist to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.Duties<ul><li>Greet guests and assist with check-in and check-out procedures</li><li>Answer phone calls and direct inquiries to the appropriate department</li><li>Handle guest requests promptly and professionally</li><li>Process reservations and cancellations accurately</li><li>Maintain a clean and organized front desk area</li><li>Assist with administrative tasks as needed</li></ul>Requirements<ul><li>Excellent phone etiquette and communication skills</li><li>Experience in front desk operations or hospitality industry preferred</li><li>Proficiency in using phone systems and basic computer programs</li><li>Strong customer service skills with a focus on guest relations</li><li>Bilingual proficiency is a plus</li><li>Knowledge of hotel management practices is advantageous</li></ul>Job Type: Full-timePay: QAR2,000.00 - QAR3,500.00 per month

Front Office Executive Female

Explore 576+ Hotel front desk agent in Doha this December. Find roles across top companies and apply now to boost your career.

576 hotel front desk agent jobs IN Doha

Front Desk Agent – Female (Luxury Hotel Industry)

Front Desk Agent

Hotel Front Desk Receptionist

Front Desk Agent

Guest Service Agent

Guest Service Agent

Front Office Executive Female