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hotel front desk agent

Inspire Management Training Center

We are seeking a highly motivated and customer-focused Front Desk Agent (Female) to join a luxury hotel in Qatar. As the first point of contact for our guests, you will play a vital role in delivering exceptional service and creating memorable guest experiences. The ideal candidate will have excellent communication skills, and a warm, professional demeanor.Key Responsibilities:<ul><li>Welcome and greet all guests with a friendly, professional demeanor, ensuring seamless check-in and check-out procedures.</li><li>Handle room reservations, cancellations, and modifications accurately using the hotel&rsquo;s property management system.</li><li>Respond promptly and courteously to guest inquiries, concerns, and service requests to ensure complete guest satisfaction.</li><li>Coordinate with housekeeping and maintenance teams to guarantee room readiness and address guest needs.</li><li>Manage guest billing and payment transactions efficiently, including cash handling, credit card processing, and end-of-shift reconciliation.</li><li>Maintain detailed records of guest interactions, special requests, and complaints in accordance with hotel policies.</li><li>Ensure the front desk and lobby areas are clean, organized, and welcoming at all times.</li><li>Promote hotel services, amenities, and local attractions to enhance the guest experience.</li><li>Follow all safety, security, and emergency procedures as required.</li><li>Handle guest information confidentially and professionally.</li></ul>Qualifications, Experience &amp; Skills:<ul><li>High school diploma or equivalent required; diploma or certification in hospitality or hotel management is a plus.</li><li>2&ndash;3 years of front desk experience in luxury hotels is required.</li><li>Strong working knowledge of hotel reservation systems (e.g., Opera, Fidelio, Cloudbeds, etc.).</li><li>Excellent communication and interpersonal skills with a guest-centric approach.</li><li>Professional appearance and conduct with strong organizational and multitasking abilities.</li><li>Ability to work flexible hours, including weekends, holidays, and night shifts.</li><li>Proficiency in Microsoft Office and basic administrative tools.</li><li>Locally available in Qatar with a valid visa and QID.</li></ul>Benefits:<ul><li>Competitive salary package.</li><li>Company-provided accommodation, meals, and transportation (if applicable).</li><li>Opportunities for professional growth in a luxury hospitality environment.</li></ul>Job Types: Full-time, PermanentPay: Up to QAR2,750.00 per monthEducation:<ul><li>Diploma (Preferred)</li></ul>Experience:<ul><li>Front Desk Agent: 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Doha (Required)</li></ul>

Front Desk Agent – Female (Luxury Hotel Industy)

Hilton

<div>Front Desk Agent
A Front Desk Agent assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. 
What will I be doing? 
As a Front Desk Agent, you will play a pivotal role in delivering an exceptional guest experience from the moment of arrival. With a warm and welcoming demeanor, you will assist in the daily operations of the Front Office, ensuring that every guest receives prompt, courteous, and personalized service:<ul><li>
Greet guests warmly and professionally upon arrival.</li><li>
Manage check-in and check-out procedures efficiently.</li><li>
Verify guest information and provide room keys and relevant details.</li><li>
Address guest inquiries, requests, and concerns promptly and courteously.</li><li>
Provide accurate information about hotel services, amenities, and local attractions.</li><li>
Ensure a high level of guest satisfaction through attentive and personalized service.</li><li>
Handle room reservations via phone, email, or in person.</li><li>
Update and manage booking systems accurately.</li><li>
Coordinate with housekeeping and other departments to ensure room readiness.</li><li>
Liaise with other departments (housekeeping, maintenance, concierge) to fulfill guest needs. 
Communicate special requests or VIP guest details to relevant teams. 
Attend daily briefings and contribute to team discussions.</li><li>
Process payments, issue receipts, and manage billing inquiries.</li><li>
Maintain accurate records of transactions and guest accounts.</li><li>
Handle guest complaints or issues with professionalism and empathy.</li><li>
Escalate unresolved matters to supervisors or management when necessary.</li><li>
Promote hotel services, upgrades, and special offers to guests.</li><li>
Identify opportunities for upselling to enhance guest experience and revenue.</li><li>
Maintain organized records and documentation.</li><li>
Manage incoming calls and emails efficiently.</li><li>
Ensure the front desk area is clean, organized, and welcoming.</li></ul>
What are we looking for? 
Front Desk Agent serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul><li>
Excellent verbal and written communication skills.</li><li>
Strong interpersonal and customer service abilities.</li><li>
Ability to multitask and remain calm under pressure.</li><li>
Proficiency in basic computer applications (MS Office, email, booking systems).</li><li>
Attention to detail and organizational skills.</li><li>
Professional appearance and demeanor.</li><li>
Friendly, approachable, and courteous attitude.</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Familiarity with hotel management systems (e.g., Opera, Fidelio).</li></ul> 
What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Front Desk Agent

The Ned Hotel

<div><div><div><div><h1 class="jobSectionHeader">FRONT OFFICE AGENT</h1><div>
The Ned Doha<div><div>
Doha</div><ul><li></li></ul><div>
Competitive</div><ul><li></li></ul><div>
Full time</div></div></div></div></div></div><div> 
Located in the former Ministry of Interior building, The Ned Doha offers seven restaurants, 90 bedrooms, event venues, and Ned&rsquo;s Club, a private members&rsquo; club that gives access to spaces including a rooftop terrace, a health club with spa, gym and 30m outdoor pool. 
Job Purpose: 
We are seeking a diligent and experienced Front Office Agent to join our team at The Ned Doha. As a Front Office Agent at The Ned Doha, you will be the welcoming face of our hotel, responsible for ensuring our guests have a memorable stay. You will manage check-ins and check-outs, address guest inquiries, and provide exceptional service throughout their visit. 
Key Responsibilities:<ul><li> 
Greet and welcome guests upon arrival and departure with a warm and friendly demeanor.</li><li>Handle check-ins and check-outs efficiently, following all procedures and protocols.</li><li>Address and resolve guest inquiries, requests, and complaints promptly and professionally.</li><li>Maintain up-to-date knowledge of hotel services, amenities, and local attractions to assist guests.</li><li>Coordinate with other departments to ensure guest satisfaction and seamless operations.</li><li>Process guest payments, manage cash handling, and maintain accurate records.</li><li>Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.</li><li>Uphold The Ned Doha&rsquo;s standards of excellence and hospitality at all times.</li></ul> 
Qualifications:<ul><li> 
Previous experience in a similar role within the hospitality industry is preferred.</li><li>Excellent communication and interpersonal skills.</li><li>Proficiency in hotel management software and front office systems.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to handle stressful situations calmly and effectively.</li><li>Flexibility to work shifts, including evenings, weekends, and holidays.</li><li>Fluency in English; knowledge of additional languages is an asset.</li><li>A positive attitude and a commitment to providing outstanding guest service.</li></ul> 
What&rsquo;s In It for you?<ul><li>
One of the most iconic places to be and work.</li><li>
Amazing learning and development program</li><li>
Discounted rates at The Ned Doha</li><li>
Fantastic career growth opportunities</li></ul> 
At The Ned, we don't just celebrate our diversity, we challenge ourselves to do even better. The Ned is committed to being the best place to work, and ensuring that we have a leading diversity, equity and inclusion programme is central to making that vision a reality. 
Apply today and join us as a Front Office Agent
#YESYESYES #MakeitHAPPEN #ShowyouCARE #LovewhatYOUDO #LoveTheNed</div></div>

FRONT OFFICE AGENT

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25165067
 
 
 
 Job Category
 
 Rooms &amp; Guest Services Operations
 
 
 
 Location
 
 Marriott Marquis City Center Doha Hotel, Omar Al Mukhtar Street, Area 61, Al Dafna, Street #850, Doha, Qatar, Qatar,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Guest Experience Expert (Front Desk Agent)

Park Hyatt

<div>
 
 Organization- Park Hyatt Doha
 
 
 
 
 Summary
 
 
 
 Park Hyatt Doha is seeking a dynamic and passionate Assistant Manager &ndash; Front Office to join our dedicated team. If you are an enthusiastic professional with a strong commitment to delivering personalized luxury service, we would love to hear from you.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Oversee daily operations of the Front Office to ensure smooth and efficient service.
 </li>
 <li>
 Supervise, train, and support the front office team to deliver exceptional guest experiences.
 </li>
 <li>
 Handle guest requests, feedback, and complaints in a professional and timely manner.
 </li>
 <li>
 Coordinate with other departments to ensure seamless guest service.
 </li>
 <li>
 Monitor room availability, reservations, and financial transactions at the front desk.
 </li>
 <li>
 Ensure compliance with hotel policies, procedures, and brand standards.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management or related field.
 </li>
 <li>
 Minimum 2&ndash;3 years of experience in Front Office operations, with at least 1 year in a supervisory/assistant managerial role.
 </li>
 <li>
 Previous luxury hotel experience preferred.
 </li>
 <li>
 Strong leadership, organizational, and interpersonal skills.
 </li>
 <li>
 Excellent communication in English (Arabic or other languages are an advantage).
 </li>
 <li>
 Proficiency in Opera or similar Property Management Systems.
 </li>
 <li>
 Ability to work under pressure and maintain a professional demeanor.
 
 
 </li>
 </ul>
 If you&rsquo;re ready to take your career to new heights and be part of something truly special, we want to hear from you! Join us at Park Hyatt Doha &ndash; where luxury meets opportunity.
 
 
 Apply today and start your journey with us!
 
 
 ________________________________________
 
 
 
 Park Hyatt Doha is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
 
</div>

Assistant Manager - Front Office

<div>Additional Information 
Job Number25188641 
Job CategoryRooms &amp; Guest Services Operations 
LocationThe Ritz-Carlton Doha, 1 West Bay Lagoon, Doha, Qatar, Qatar 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
YOUR LEGACY STARTS WITH US
At The Ritz-Carlton, Doha, we invite you to experience refined luxury where timeless elegance meets true Qatari hospitality. Situated along the pristine shores of the Arabian Gulf for almost 24 years, our 5-star resort features 374 elegantly designed rooms &amp; suites, award-winning restaurants, world-class Spa facilities with a state-of-the-art Fitness Center, and impeccable service that defines our legendary brand. From serene indoor and outdoor pools to a private beach and a Club Lounge for elevated and personalized experiences, every detail perfectly reflects our commitment to excellence. The property is also ideal for events with a wide selection of meetings rooms, stunning wedding venues and a dedicated team that thoughtfully plans and tailors to each unique vision. Whether you&rsquo;re savoring an afternoon tea in our lobby lounge, watching the city skyline sparkle by night in one of our restaurants, or celebrating an important event, The Ritz-Carlton, Doha, presents a truly remarkable setting for life&rsquo;s most meaningful moments.
FIND PURPOSE IN YOUR PASSION
At The Ritz-Carlton, we firmly believe that our Ladies &amp; Gentlemen are the heart of everything we do and the most important resource in our service commitment to our guests. With passion, genuine care, dedication and pride, we can achieve common goals and grow together while crafting moments that will be remembered forever.
Which is why at The Ritz-Carlton, Doha, we are currently seeking passionate individuals to join our esteemed team and bring their own unique expertise to our world-famous service philosophy. As an Elite hotel in the region with a deep generational legacy, we offer you in return:
A rewarding career within one of the most recognized and prestigious luxury brands in the world.
Personal and professional development plans with curated training materials and guidance from highly skilled and experienced colleagues in the industry.
Various opportunities for internal growth both locally and internationally within the portfolio of Marriott International properties.
Consistent &amp; reliable support to ensure you always have the tools and knowledge to harness your full potential and reach your goals.
A competitive package, inclusive of accommodation, flight tickets, transportation, meals, and more:
<ul><li>Exclusive training and leadership development programs</li></ul>
<ul><li>Recognition and rewards for exceptional service</li></ul>
<ul><li>Preferential Members Rates at Marriott Hotels Globally</li></ul>
<ul><li>Dining &amp; Wellness discounts for your family and you</li></ul>
<ul><li>Medical Insurance Coverage</li></ul>
<ul><li>An HR team dedicated to your success and wellbeing</li></ul>
OUR EXPECTATIONS FROM THE ROLE: 
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. 
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div>
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate. 
<div>
 
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
 
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
 
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Guest Experience Supervisor - Front Desk

Hyatt Regency Doha

<div><div>Summary<div>
About Hyatt Regency Oryx Doha
Welcome to Hyatt Regency! One of Hyatt's very first brands of hotels and resorts, Hyatt Regency brings people together and fosters connections at more than 175 Hyatt Regency hotels and resorts worldwide.
The alluringly modern Hyatt Regency Oryx Doha is conveniently located close to Hamad International Airport and just a few minutes away from the heart of the city, the palm-fringed Corniche, National Museum of Qatar and Doha&rsquo;s business district. With its contemporary architecture and warm hospitality, the hotel creates the perfect ambience for business and leisure travelers through stress-free environment designed for productivity and peace of mind with the tools to stay connected and energized.
About the role:
We are currently on the lookout for an experienced Assistant Manager - Front Office to join our team. We are looking for a bright, energetic leader who will be responsible for delivering the brand promise by assisting the Front Office Manager to run successfully the Front Office operations in the hotel, including: Front Desk, Guest Services, Concierge, Club Olympus and Regency Club. You will be playing a key role in delivering a seamless and memorable guest experience in the hotel, having strong accountability for major guest experience functions, with the focus on the exceptional customer service and the ability to improve the bottom line.</div></div><div> 
Qualifications<div>
What we are looking for:
At Hyatt, we care for people so they can be their best. The ideal candidate will the one for who Care comes from a place of empathy and authentic human connection, who cares by truly seeing people and getting to know them as unique individuals so they can design and deliver personal experiences.
Exceptional interpersonal skills showing care and the ability to connect and care for our guests
International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
Desire to constantly learn and ambition to grow, setting an exceptional leadership example
Ability to work under pressure
Excellent written and spoken English 

What we are offering:
Competitive tax free salary and benefits
Opportunities for career growth within the global company
Discounted rooms at Hyatt wordwide</div></div></div>

ASSISTANT MANAGER - FRONT OFFICE

Explore 633+ Hotel front desk agent in Doha this December. Find roles across top companies and apply now to boost your career.