receptionist

cashier

office manager

front desk receptionist

front office supervisor

hotel front desk clerk

studio M arabian plaza

<div><p>As a Front Desk Agent, you are responsible for providing a warm and welcoming experience to guests during their stay. Your primary focus is to efficiently handle check-in and check-out processes, respond to guest inquiries, and ensure a smooth and positive experience throughout their visit. Additionally, you will maintain accurate guest records, handle reservations, and collaborate with other departments to meet guest needs and expectations. Your friendly and professional demeanor will contribute to creating a memorable and enjoyable stay for our guests.</p><p><b>
Key Job Responsibilities:</b></p><ul>
<li>
Deliver efficient, courteous, and prompt service to ensure a high level of customer satisfaction from the moment guests arrive until their departure.</li>
<li>Personally greet guests by name if known, escorting them to their rooms to create a sense of anticipation and welcome.</li>
<li>Conduct in-room and hotel familiarization, assisting guests with inquiries or requests related to hotel activities.</li>
<li>Stay informed about hotel information and local services, including operating hours, promotions, events, attractions, and other relevant details to effectively respond to guest queries.</li>
<li>Maintain awareness of daily rate levels and occupancy levels for accurate decision-making.</li>
<li>Adhere to Front Desk cashiering standards, ensuring precise handling of all incidental charges using computerized Front Office systems.</li>
<li>Process accounts seamlessly from check-in to check-out, ensuring the accurate posting of all incidental charges.</li>
<li>Safeguard guest privacy by refraining from disclosing any guest details.</li>
<li>Demonstrate a thorough understanding of the hotel's policies, procedures, and service standards, possessing comprehensive knowledge of hotel facilities and current events.</li>
<li>Uphold environmental, health, and safety standards in alignment with organizational policies.</li>
<li>Adhere to the company&rsquo;s environmental, health, and safety procedures and policies.</li></ul></div>

Front Desk Agent

IHG Hotels & Resorts

Overview <p>Join to apply for the <b>Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City</b> role at <b>IHG Hotels & Resorts</b>.</p><p>Do you see yourself as a Front Desk Agent for InterContinental Hotel Dubai Festival City? As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand. Our hotels cultivate a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. We are looking for people who are friendly, welcoming, and full of life to join over 1,200 colleagues who are always finding ways to make every guest's experience an enjoyable one.</p><p>We are part of the InterContinental Hotels Group at Dubai Festival City, which includes four hotels and a range of facilities. We value the passion and enthusiasm of our colleagues and encourage you to share your passion when you work with us.</p> Responsibilities <ul><li>Be the warm welcome that kicks off a memorable guest experience</li><li>Acknowledge IHG Rewards Club members and returning guests, in person or on the phone</li><li>Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay</li><li>Handle cash and credit transactions</li><li>Start every stay right by swiftly checking guests in and out - take IDs and hand out room keys</li><li>Stay one step ahead of guests' needs - record and act on their preferences, and handle their messages, requests, questions and concerns</li><li>Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary</li><li>Stay safe by following our safety procedures and reporting incidents</li><li>Take pride in your appearance and place as a brand ambassador</li><li>Always know what events and activities are on the day's schedule</li><li>Jump into other ad-hoc duties when your colleagues need your help</li></ul> What we need from you <ul><li>Communication skills - guests and colleagues will need to come to you with concerns as well as compliments</li><li>Fluency in English; extra languages are a plus but not essential</li><li>Literate and tech-savvy - reading, writing, basic maths and computers; experience in our reservations system, Opera</li><li>Flexibility - night, weekend and holiday shifts are part of the job</li><li>High school diploma or equivalent; college or university degree would be a bonus but not essential</li><li>Experience - ideally at least two years in a front desk or guest service position in a 5-star property</li><li>Ability to work independently and within a team</li></ul> What you can expect from us <p>We provide a competitive salary and a wide range of benefits designed to help you live your best work life, including generous room discounts and strong training programs. We promote a culture of trust, support, and acceptance, and are committed to wellbeing and a inclusive workplace through our myWellbeing framework.</p><p>IHG Hotels & Resorts is an equal opportunity employer. We welcome diverse backgrounds, experiences, and perspectives and believe in room to belong, grow, and make a difference for every team member.</p>

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City

LE WANA HOTEL L.L.C

<ul><li>Greet and welcome guests with a warm, friendly demeanor, ensuring a positive first impression of the hotel.</li><li>Handle check-in and check-out processes efficiently, managing guest records and processing payments accurately.</li><li>Provide detailed information about the hotel’s services, amenities, and local attractions to enhance guest experiences.</li><li>Resolve guest inquiries and complaints promptly and professionally, turning potential issues into positive experiences.</li></ul>

HOTEL RECEPTIONIST

Mandarin Oriental Hotel Group

<div><p>Mandarin Oriental Downtown, Dubai is looking for a Front Desk Agent to join our Front Office team.</p><p></p><p>
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.</p><p></p><p>
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.</p><p></p><p>
Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences.</p><p></p><p><b>
About the job</b></p><p></p><p>
Based at the Mandarin Oriental Downtown, Dubai within the Front Office Department in Dubai, the Front Desk Agent is responsible to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences. Front Desk Agent reports to Duty Manager.</p><p></p><p><b>
As a </b><b>Front Desk Agent, you will be responsible for the following duties:</b></p><ul>
<li><p>
Welcome, check in/out, and escort guests while handling preferences, invoices, and correspondence with attention to detail and service standards.</p></li>
<li><p>
Manage cash handling duties responsibly, including drawer balancing, voucher preparation, and coordination with Accounting and Night Duty Manager.</p></li>
<li><p>
Deliver prompt and courteous service throughout the guest journey, collaborating with departments like Concierge, Housekeeping, and Reservations.</p></li>
<li><p>
Maintain thorough knowledge of hotel products and services to tailor offerings to guest needs and communicate unique features effectively.</p></li>
<li><p>
Foster a positive and collaborative work environment, actively participate in meetings, and serve as a role model of service excellence and integrity.</p></li>
<li><p>
Ensure guest satisfaction by engaging warmly, resolving complaints where possible, and creating memorable experiences aligned with MOHG standards.</p></li>
</ul><p></p><p><b>
As a </b><b>Front Desk Agent, we expect from you:</b></p><ul>
<li><p>
Senior school qualification with at least 2 years&rsquo; experience in a 5-star hotel environment, including 1 year in Front Office; pre-opening and Middle East experience are advantages.</p></li>
<li><p>
Proficient in Microsoft Office, PSMS, and other Front Office systems.</p></li>
<li><p>
Communicates effectively in English; additional language skills in Arabic or others are preferred.</p></li>
<li><p>
Demonstrates strong customer service skills with a keen understanding of guest needs and expectations.</p></li>
<li><p>
Possesses excellent interpersonal, communication, and organizational skills, capable of multitasking in a fast-paced setting.</p></li>
<li><p>
Physically able to stand for long periods and work flexible shifts, including evenings, weekends, and holidays based on business needs.</p></li>
</ul><p></p><p><b>
Our commitment to you
</b></p><ul><li><p>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</p></li>
<li><p>
MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</p></li>
<li><p>
Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</p></li>
<li><p>
Colleague Comfort and Convenience: Benefit from comfortable accommodation, a duty transportation, and duty meals to ensure your work experience is both enjoyable and hassle-free.</p></li>
<li><p>
Competitive Salary and Benefits: We offer a competitive salary and an attractive benefits package, fully aligned with UAE industry standards, to ensure your financial well-being and stability.</p></li>
</ul><p></p><p><b>
We&rsquo;re Fans. Are you?</b></p></div><p></p>

Studio M Al Barsha

The First Group

<div>Overview:
<div>
Hotel Holiday Inn is a contemporary retreat situated in the heart of Jumeirah Village Circle, ideally positioned within close distance to Dubai&rsquo;s key business districts and major leisure attractions. The hotel features 349 elegantly appointed guestrooms and suites, each thoughtfully designed to offer both comfort and convenience to guests.</div><div>
Hotel Avalon has a comprehensive suite of facilities including an outdoor swimming pool, the Rayya Wellness Spa, and a state-of-the-art fitness centre, catering to the needs of business and leisure travellers alike. The hotel&rsquo;s culinary offerings include Urban Eatery, an all-day dining destination, and Risen Caf&eacute;, renowned for its artisanal coffee and freshly baked pastries. Additionally, hotel guests get exclusive access to our Soluna Restaurants and Beach Club, on the Palm Jumeirah.</div><div>
Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Hotel Holiday Inn.</div><div></div><div><br>
The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.</div><div>
Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.</div><div>
At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.</div>
Job Description:
<div><b>
Job Summary:</b></div><div></div><div><br>
The Bellman is responsible for providing exceptional customer service to hotel guests, especially when it comes to their luggage and transportation needs. They are responsible for greeting guests upon arrival, assisting them with their luggage, and providing information about the hotel's amenities and services. The Bellman must be polite, courteous, and knowledgeable about the local area to provide a positive guest experience.</div><p></p><p><b><br>
Key Responsibilities:</b></p><ul><li>
Opening the front door for guests, direct them to the check-in desk.</li><li>
Show the checked in guests to their rooms, make sure that everything in the room is in order (check the lights, ventilation, and heating).</li><li>
If any equipment is not working properly, report this to the maintenance department so that it can be repaired.</li><li>
Introduce the features of the room to the guests, explain them how to use the air conditioning system, audiovisual systems and equipment, electronic &ldquo;do not disturb sign&rdquo; system, coffee making unit, minibar and telephone.
</li><li>Give guests information about directions, the hotel, hotel area and local tourist attractions.</li><li>
When guests have checked out offer assistance with luggage (store it or carry to the vehicle).</li><li>
Giving directions to places of interest, sightseeings, shopping areas.</li><li>
Ensure that each piece of luggage stored has a tag (filled in properly as per Hotel standards) on and the owner of the luggage receives the other part of the luggage tag.</li><li>
Delivers all guest messages/faxes/letters/parcels to the guestrooms.</li><li>
Run errands requested by the Front Desk staff.</li><li>
Loading and unloading luggage from/to the vehicles.</li><li>
Coordinate the traffic of vehicles in front of the hotel (guests&rsquo; cars, limousines, taxis, minivans, buses).</li><li>
Provide car valet service: drive the guests&rsquo; cars to and back from the Hotel&rsquo;s designated outsourced garage.</li><li>
Follow all health &amp; safety policies.</li><li>
Implement, maintain and continue to improve departmental policies, procedures and service standards.</li><li>
Carry out any other duties requested by Front Desk Agents or Front Office Manager.</li><li>
Responsible for maintaining a clean and tidy work area at all times (including the lobby and the area of the hotel entrance).</li></ul>
Desired Skill &amp; Expertise:
<p><b>
Skills and Qualifications:</b></p><br>
<ul><li>
Atleast one year of experience working as a Bellman in a 4* hotel</li><li>
Excellent communications skills with Proficiency in speaking and writing english.</li><li>
Good communication skills and interpersonal skills</li><li>
Extremely agile as the job demands speed and efficiency in its execution</li><li>
Team player with excellent planning and organizing skills</li><li>
Able to work flexible working hours with rotating shifts</li><li>
Pleasant personality with good problem-solving skills</li></ul></div>

Bellman

The First Group Hospitality

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966 hotel front desk clerk jobs IN Dubai

Front Desk Agent

Club Lounge Agent - Club InterContinental - InterContinental Hotel Dubai Festival City

HOTEL RECEPTIONIST

Front Desk Agent

Front Desk Agent

Bellman

Bellman