account manager - commercial lines (real estate, habitational, hotels)

barista/bartender - front range cafe - waldo

customer service representative - part-time

registered behavior technician: emerging leaders program (ne)

customer service representative Jobs in Kansas City

customer service representative

account manager - commercial lines (real estate, habitational, hotels) Jobs in Kansas City

barista/bartender - front range cafe - waldo Jobs in Kansas City

customer service representative - part-time Jobs in Kansas City

front desk associate

hotel front desk representative

Marriott International

<p>A <b>Guest Services Representative</b> is key to the overall experience of our guests---making the first and last impression of our hotel for all of our guests. If you enjoy engaging with others and have a winning personality and high sense of responsibility &ndash; this role is perfect for you!</p><p>Amazing Benefits At A Glance:</p><ul><li>Team Driven and Values Based Culture</li><li><b>Free Shift Meals</b></li><li>Medical/Dental/Vision/Life/STD/LTD after 30 days</li><li><b>Paid Vacation Starting Day 1</b></li><li>Employer Paid Life Insurance</li><li><b>Free Parking</b></li><li>Employee Assistance Program</li><li><b>Same Day Pay Available</b></li><li>Matching 401(k)</li><li>Career Growth Opportunities/ Manager Training Program</li><li><b>Reduced Room Rates throughout the portfolio</b></li><li>Third Party Perks (Movie Tickets, Attractions, Other)</li><li>Additional benefits dependent on the property (meal program, transportation benefit)</li></ul><p>What you will be doing</p><p>Maintain a high level of guest service and hospitality | Provide a positive and seamless arrival and departure experience | Promptly and effectively field guest concerns or issues | Interact with guests with a high level of professionalism, tact and diplomacy</p><p>The ideal candidate for this position<br/>A keen sense of being proactive, responsive and caring | Strong communication skills | Hospitality or customer service experience highly preferred | Proficiency in Microsoft Office | High School Diploma or GED required</p><p>EQUAL EMPLOYMENT OPPORTUNITY</p><p>THG celebrates diversity and is committed to creating an inclusive environment for all team members. THG offers employment opportunities to all qualified persons without regard to race, color, national origin, citizenship, disability status, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, veteran status, genetic information or any other status or characteristic protected by applicable local, state or federal law.</p><p>Our Values are A.E.I.O.U.</p><p>And Then Some | Ego Free| Inspired Hospitality Greatness | Open for Business | Unbroken</p><p>Job Type: Full-time</p><p>Pay: $16.50 - $17.50 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Employee discount</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Referral program</li><li>Retirement plan</li><li>Vision insurance</li></ul><p>Application Question(s):</p><ul><li>Are you available on Saturdays and Sundays?</li></ul><p>Experience:</p><ul><li>Customer Service: 1 year (Preferred)</li></ul><p>Shift availability:</p><ul><li>Day Shift (Preferred)</li><li>Night Shift (Preferred)</li></ul><p>Work Location: In person</p>

Hotel Front Desk Representative

Scott County Hospital

<div><div><p><b>Job Type</b></p>
<div>Full-time</div>
</div><p><b>Description</b></p>
<div><div><b><i>Big growth means big opportunities! Come grow with us and become our next Ancillary Schedule.</i></b></div><div></div><div><b><br>
Mission of Department:</b> To ensure effective patient flow, accurate demographic and insurance information, and high-quality customer service while maintaining compliance with hospital policies and regulatory requirements.</div><div></div><div><b><br>
Purpose of Position: </b>The Ancillary Scheduler serves as the primary access point for patients receiving services in the Rehab Department and Specialty Clinic. This role is responsible for coordinating patient scheduling, registration, check-in/check-out processes, and facilitating communication between patients, providers, and department leadership.</div><div></div><div><b><br>
Essential Functions:</b></div><div><b>
Patient Scheduling &amp; Coordination</b></div><ul><li>
Schedule new and established patient appointments for Rehab and Specialty Clinic services.</li><li>
Coordinate referrals and ensure required documentation is obtained prior to appointments.</li><li>
Manage no-shows, cancellations, and rescheduling in a timely manner.</li><li>
Communicate appointment details and instructions clearly to patients.</li></ul><div><b>
Front Desk Operations</b></div><ul><li>
Perform patient check-in and check-out procedures.</li><li>
Register patients accurately in the electronic medical record.</li><li>
Verify and update demographic and insurance information.</li><li>
Collect copays when required.</li><li>
Provide appointment reminders as assigned.</li></ul><div><b>
Communication &amp; Customer Service</b></div><ul><li>
Answer incoming phone calls promptly and professionally.</li><li>
Respond to patient inquiries regarding scheduling, services, and general information.</li><li>
Relay patient concerns, scheduling barriers, and other issues to Rehab and Specialty Clinic Directors.</li><li>
Serve as communicator between patients and clinical staff to ensure smooth communication.</li></ul><div><b>
Administrative Support</b></div><ul><li>
Maintain organized and accurate scheduling records.</li><li>
Assist directors with reports related to volumes, cancellations, and scheduling trends as requested.</li><li>
Monitor referral tracking and follow up on incomplete or pending documentation.</li><li>
Ensure confidentiality of patient information in compliance with HIPAA regulations.</li></ul><div></div><div><i><br>
The preceding functions have been provided as examples of the types of work performed by employees assigned in this job classification. Management reserves the right to add, modify, change or rescind work assignments and to make reasonable accommodations as needed.</i></div><div><i>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skills and /or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</i></div></div>
<p><b>Requirements</b></p>
<div><div><b>Education, Qualifications, Experience:</b></div><ul><li>
High school diploma or equivalent required.</li><li>
Previous experience in healthcare scheduling, medical office, or front desk operations preferred.</li><li>
Experience with EMR systems is strongly preferred.</li></ul><div></div><div><b><br>
Knowledge, Skills, and Abilities:</b></div><ul><li>
Strong organizational and time-management skills.</li><li>
Excellent verbal and written communication skills.</li><li>
Ability to multitask in a fast-paced environment.</li><li>
Customer-service oriented with a professional demeanor.</li><li>
Basic understanding of medical terminology preferred.</li><li>
Ability to always maintain confidentiality and professionalism.</li></ul><div></div><div><b><br>
Equipment:</b></div><div>
Computer, Printer, Copy Machine, &amp; Fax Machine</div><div></div><div><b><br>
Expectation of Service:</b> This is a non-exempt position which requires 40 hours per week for a full-time position. Regular and punctual attendance is required when scheduled.</div><div></div><div><b><br>
Physical Requirements:</b></div><ul><li>
Prolonged periods of sitting, standing, and computer use.</li><li>
Occasional lifting of office supplies (up to 20 lbs.).</li><li>
Ability to interact professionally with patients and staff in a clinical setting.</li></ul><div></div><div><i><br>
Scott County Hospital is an equal-opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristics as outlined by federal, state, or local laws.</i></div></div></div>

Ancillary Scheduler

DiPasquale Moore

<div><p><b>TITLE:</b> Front Desk Concierge</p><p><b>
REPORTS TO:</b> Office Manager</p><p><b>
SALARY:</b> Competitive salary commensurate with experience</p><p><b>
POSITION/TYPE</b>: Non-Exempt</p><p></p><p><b>
REQUIREMENTS:</b> 1 or more years of previous customer service/concierge experience</p><p></p><p>
 <b><i>&ldquo;MIKE&rsquo;S GOT THIS!&rdquo;</i></b> &ndash; DiPasquale Moore is a premier personal injury law firm headquartered in the heart of Kansas City, Missouri. Founded in 2013 by Mike DiPasquale and Jason Moore, DM Law&rsquo;s growth stems from the professional and compassionate legal representation provided to clients after a traumatic and sometimes life-altering event of a personal injury.</p><p></p><p><b>
Job Overview:</b></p><p>
DiPasquale Moore is looking for a professional with a friendly attitude and the ability to multi-task to serve as our Firm&rsquo;s front desk concierge. This position requires regular attendance; greeting all clients, guests and visitors and addressing their questions and needs while providing an overall welcoming environment; assisting in various administrative duties as needed.
</p><p></p><p><b>Duties &amp; Responsibilities :</b></p><ul><li>
Serve as the face of the Firm, offering friendly service to those entering</li><li>
Assist with handling clients documentation</li><li>
Maintain the reception area and all conference rooms, keeping them clean and free of clutter</li><li>
Restocking business cards and bottled water at the front desk</li><li>
Assisting with stocking breakrooms (coffee, soda, snacks, etc.)</li><li>
Receiving mail/deliveries &ndash; sort, organize and scan mail to respective Attorneys and Case Managers</li></ul><p><b>
Knowledge &amp; Skills:
</b></p><ul><li>Proficient in Microsoft Office</li><li>
Ability to multi-task and prioritize tasks without guidance</li><li>
Confident using office equipment including, but not limited to copiers, printers, postage machine, label makers</li><li>
Fluent in English; Bilingual a plus</li></ul><p><b>
Employee Perks:</b></p><ul><li>
Benefits package &ndash; Health, Vision &amp; Dental Insurance; 401(k) matching and more!</li><li>
401(k) matching retirement plan &ndash; up to 4% match</li><li>
3 weeks (120) hours of PTO</li><li>
Paid holidays</li><li>
FREE on-site parking garage</li><li>
Stability &ndash; Become an integral member of an energetic team in a growing law firm</li><li>
Work/Life balance &ndash; do the job you love, with great people and <b>NO </b>long or crazy hours!</li></ul><p></p><p><i>
DiPasquale Moore, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.</i></p><p>
</p><p>ozIs51s4Qv</p></div>

Front Desk Concierge

Planet Fitness

<div>
 <strong>
  Who We Are
  <br/>
  <br/>
 </strong>
 At Planet Fitness, our mission has always been to enhance people&rsquo;s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!
 <br/>
 <br/>
 Joining the PF family means being part of a company that is based on an established culture and strong set of values. It is being a part of a supportive, engaging team that cares about bettering the health and wellbeing of the community in an environment where everyone feels like they belong. It is having fun at work while creating member experiences that consistently exceed their expectations. It means being part of a brand that you can be proud of!
 <br/>
 <br/>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 All of our Team Members at Planet Fitness share one thing in common - a passion for our amazing brand and a desire to make our members feel welcome in our Judgement Free Zone&reg;
 <br/>
 <br/>
 Characteristics that will make you a perfect match for our Front Desk Associate
 <br/>
 <br/>
 <strong>
  You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exhibit a positive and upbeat attitude.
  </li>
  <li>
   Have a passion for delivering a consistent and exceptional experience to our members, guests, and fellow PF team members.
  </li>
  <li>
   Pride yourself on your work while being punctual, reliable, and dependable.
  </li>
  <li>
   Handle all interactions with diplomacy and exhibit a genuine motivation for helping others.
  </li>
  <li>
   Act with integrity and show respect to everyone around you.
  </li>
  <li>
   Exhibit strong communication skills and have an ability to listen and empathize.
  </li>
  <li>
   Inspire and motivate others to achieve their goals.
  </li>
  <li>
   Are a quick study with the ability to apply what you have learned during online and hands-on training.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About the Front Desk Associate Role
  <br/>
  <br/>
 </strong>
 As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional &ldquo;Judgement Free&rdquo; member experience!
 <br/>
 <br/>
 Daily responsibilities for the Front Desk Associate also include
 <br/>
 <br/>
 <ul>
  <li>
   Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
  </li>
  <li>
   Help to promote our Judgement Free Zone&reg; by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
  </li>
  <li>
   Resolve member concerns and escalate to a Manager as needed.
  </li>
  <li>
   Answer phones in a friendly manner and assist callers with their inquiries.
  </li>
  <li>
   Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
  </li>
  <li>
   Perform prospective member calls and tours; assessing their membership needs.
  </li>
  <li>
   Execute retail transactions with accuracy and drive sales goals.
  </li>
  <li>
   Resolve member concerns and escalate to a Manager as needed.
  </li>
  <li>
   Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
  </li>
  <li>
   Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
  </li>
  <li>
   Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
  </li>
  <li>
   Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Your Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   6-12 months of experience in a customer service environment is preferred
  </li>
  <li>
   Must be 18 years of age or older
  </li>
  <li>
   Willing to become CPR/AED Certified (Training provided by Planet Fitness)
  </li>
  <li>
   Basic computer proficiency
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Demands of the Front Desk Associate
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Continual standing and moving throughout the club to accomplish tasks during shift.
  </li>
  <li>
   Continual communicating in person or on the phone to exchange information during shift.
  </li>
  <li>
   Must be able to lift up to 75 pounds.
  </li>
  <li>
   Will encounter toxic chemicals during shift.
  </li>
  <li>
   Frequent cleaning and sanitizing of equipment and facilities.
  </li>
  <li>
   Moving self in different positions, including bending and twisting, to accomplish tasks.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  More reasons to join Planet Fitness!
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Medical, Dental, and Vision Insurance*
  </li>
  <li>
   Vacation*/Sick Time/Holiday Pay
  </li>
  <li>
   Free Black Card Membership
  </li>
  <li>
   401(k) Retirement Savings Plan
  </li>
  <li>
   Term Life Insurance*
  </li>
  <li>
   Healthcare and Dependent Care Flexible Spending Accounts*
  </li>
  <li>
   Tuition Reimbursement
  </li>
  <li>
   Employee perks and discounts
  </li>
  <li>
   Engaging team-building competitions and social events
  </li>
  <li>
   Please note that certain benefits listed above are for full-time employees only
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 E-Verify is used in the following states Florida, Georgia, North Carolina, South Carolina and Alabama
 <br/>
 <br/>
 <strong>
  Health and Safety Requirements
 </strong>
 Every team member is responsible for contributing to a safe and healthy workplace. Team members are expected to be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and conducting work in a safe manner.
</div>


Front Desk Associate

Arbor Lodging

<div>Description:
<p>
At <b>Tavernonna</b>, hospitality is rooted in connection. Our space is lively, welcoming, and designed to feel like an Italian gathering place&mdash;where guests linger, laugh, and feel genuinely cared for. Whether it&rsquo;s breakfast with hotel guests or a buzzing dinner service, the Host plays a vital role in shaping the flow and feel of the room.</p><p>
Tavernonna is managed by <b>Arbor Lodging</b>, a leading hotel investment and management company with a growing portfolio across the United States, Mexico, and the Caribbean. Arbor partners with brands including Marriott, Hilton, Hyatt, and IHG and is known for its people-first, hospitality-driven culture.</p><p>
This role is perfect for someone who thrives at the front of the house, enjoys engaging with people, and understands that first impressions matter.</p><p><b>
Summary:</b></p><p>
As a <b>Host at Tavernonna</b>, you are the first and last point of contact for our guests. You&rsquo;ll manage reservations and guest flow while creating a welcoming, organized, and energetic environment. This position requires strong communication skills, attention to detail, and the ability to balance warmth with efficiency in a fast-paced restaurant setting.</p><p><b>
Duties &amp; Responsibilities:</b></p><ul><li>
 Greet guests promptly and warmly, setting the tone for a positive dining experience</li><li>
Manage reservations, waitlists, and seating to ensure smooth guest flow</li><li>
Escort guests to tables and provide menus as needed</li><li>
Communicate clearly with servers, bartenders, and management regarding table status and pacing</li><li>
Monitor the dining room to balance seating and maintain service quality</li><li>
Answer phones, take reservations, and respond to guest inquiries professionally</li><li>
Maintain a clean, organized, and welcoming host stand and entry area</li><li>
Share basic menu information, specials, and restaurant details with guests</li><li>
Support the service team during peak periods while maintaining front-of-house presence</li><li>
Uphold all company service standards, policies, and procedures</li><li>
Stand and move throughout the shift and assist with light lifting as needed</li><li>
Complete additional duties as assigned</li></ul>
Requirements:
<p><b>
Qualifications:</b></p><ul><li>
Previous host, concierge, or front-of-house experience preferred</li><li>
Strong guest service and interpersonal skills</li><li>
Confident communication style with a warm, approachable demeanor</li><li>
Ability to stay organized and calm in a fast-paced environment</li><li>
Attention to detail and a team-first mindset</li><li>
Availability for mornings, evenings, weekends, and holidays as needed</li><li>
High school diploma or equivalent experience</li><li>
Ability to obtain and maintain any required certifications</li></ul><p><b>
Benefits:</b></p><ul><li>
Competitive salary</li><li>
Annual review with increase potential</li><li>
401k program with company match</li><li>
Medical, Dental, and Vision insurance available to eligible employees
</li><li>Wellness benefits available to eligible employees</li></ul><p><b>
Arbor&rsquo;s Guiding Principles:</b></p><p>
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:</p><ul><li>
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.</li><li>
Lead with Heart - Be kind, passionate and hospitable.</li><li>
Be Accountable - Take ownership and deliver results.</li><li>
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.</li><li>
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.</li></ul><p>
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.</p><p>
Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package (all benefits are subject to eligibility requirements).</p></div>

Host - Tavernonna (Italian-Inspired Restaurant)

<div>Description:
<p>
Hidden by design and intentional in every detail, <b>P.S. Speakeasy</b> is an intimate, upscale cocktail lounge inspired by classic speakeasy culture. Our guests arrive seeking atmosphere, connection, and a sense of discovery&mdash;and the Host is the first steward of that experience.</p><p>
P.S. Speakeasy is managed by <b>Arbor Lodging</b>, a leading hotel investment and management company with a growing portfolio across the United States, Mexico, and the Caribbean. Arbor partners with premier brands including Marriott, Hilton, Hyatt, and IHG, and is known for its people-first, hospitality-forward culture.</p><p>
This role is ideal for someone who understands that <i>how</i> guests are welcomed sets the tone for everything that follows.</p><p><b>
Summary:</b></p><p>
As a Host at P.S. Speakeasy, you are the calm, confident presence that ushers guests into the experience. You manage the flow of the room with grace&mdash;balancing reservations, walk-ins, and pacing&mdash;while maintaining the discreet, refined energy of the space. This position requires emotional intelligence, strong communication skills, and an innate sense of timing.</p><p><b>
Duties &amp; Responsibilities:</b></p><ul><li>
 Welcome guests warmly and confidently, creating a polished and memorable first impression</li><li>
Manage reservations, waitlists, and seating with intention and precision</li><li>
Control the flow of the room to preserve ambiance and avoid overcrowding</li><li>
Escort guests to tables with poise, offering menus and setting expectations when needed</li><li>
Communicate clearly and professionally with servers, bartenders, and management regarding table status and guest needs</li><li>
Serve as a knowledgeable point of contact for menu offerings, specials, and basic hotel amenities</li><li>
Maintain a clean, organized, and visually appealing host stand and entrance area</li><li>
Answer phones, manage reservations, and respond to guest inquiries with professionalism and discretion</li><li>
Support the service team during peak times while maintaining front-of-house presence</li><li>
Uphold all company service standards, policies, and procedures</li><li>
Remain on your feet and moving for extended periods and assist with light lifting as needed</li><li>
Complete additional duties as assigned</li></ul>
Requirements:
<p><b>
Qualifications:</b></p><ul><li>
Prior experience in a host, concierge, or front-of-house role in an upscale restaurant, lounge, hotel, or hospitality setting preferred</li><li>
Exceptional guest service skills with a natural sense of warmth and professionalism</li><li>
Strong interpersonal and communication skills</li><li>
Ability to remain composed and organized in a fast-paced, high-expectation environment</li><li>
Attention to detail and an intuitive understanding of guest flow and timing</li><li>
Availability for evenings, weekends, and late nights</li><li>
High school diploma or equivalent experience</li><li>
Ability to obtain and maintain any required certifications</li></ul><p><b>
Benefits:</b></p><ul><li>
Competitive salary</li><li>
Annual review with increase potential</li><li>
401k program with company match</li><li>
Medical, Dental, and Vision insurance available to eligible employees
</li><li>Wellness benefits available to eligible employees</li></ul><p><b>
Arbor&rsquo;s Guiding Principles:</b></p><p>
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:</p><ul><li>
Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.</li><li>
Lead with Heart - Be kind, passionate and hospitable.</li><li>
Be Accountable - Take ownership and deliver results.</li><li>
Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.</li><li>
Celebrate Differences - Embrace diversity; respect individual opinions and ideas.</li></ul><p>
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.</p><p>
Pay is based upon several factors including but not limited to local labor markets, education, work experience, certifications, etc. We comply with all minimum wage laws as applicable. In addition to your annual salary, we offer a comprehensive benefits package (all benefits are subject to eligibility requirements).</p></div>

Host - P.S. Speakeasy (Upscale / Intimate Cocktail Lounge)

Children's Mercy Hospitals & Clinics

<div>Thanks for your interest in Children's Mercy!:
<div>
Do you envision finding a meaningful role with an inclusive and compassionate team? At Children&rsquo;s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News &amp; World Report as a top pediatric hospital, for eleven consecutive years.</div><div></div><div><br>
Children&rsquo;s Mercy is in the heart of Kansas City &ndash; a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children&rsquo;s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.</div>
Overview:
<div>
Service Operations Associate Analyst is responsible for day-to-day Service Desk Tier 1 support work that includes system monitoring and Tier 1 level troubleshooting of IT issues through Incidents, Requests, and support phone calls and/or chats. Associate Analyst follows established processes and procedures in the form of training plans, knowledge base articles and organizational documentation. Provides Customer Service to CM staff on IT related issues and communicates in an accurate and effective manner to relay information to end users, team members, and internal support teams. <b>#LI-DNI</b></div><div></div><div><br>
At Children&rsquo;s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.</div><div></div><div><i><br>
Additionally, it&rsquo;s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children&rsquo;s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.</i></div>
Responsibilities:
<ul><li>Serves as the first point of contact for internal users seeking technical assistance and provides troubleshooting support on a wide variety of systems, applications, and devices. Provides monitoring of CM systems, network, servers, interfaces, data centers and acts on issues.</li><li>
Completes assigned training to stay up to date and in the know on existing, new, upcoming, and changing technologies to enhance technical skills for support of internal users and IT teams.</li></ul>
Qualifications:
<ul><li>Associate's Degree in technical focus preferred and No Experience necessary/On-the-Job Training; 1 year experience in customer service strongly preferred. or</li><li>
HS diploma or equivalent and 1-2 years experience in Service Desk, Help Desk, Call Center, Customer Service, Customer Support, Technical Support, NOC, or customer service. or</li><li>
Helpdesk International Customer Service Representative certification (HDI-CSR) Preferred</li></ul>
Benefits at Children's Mercy:
<p>
The benefits plans at Children&rsquo;s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.</p>
<p></p>Learn more about Children&rsquo;s Mercy benefits. Starting Pay:
<div>
Our pay ranges are market competitive. The pay range for this job begins at $20.69/hr, but your offer will be determined based on your education and experience.</div><br>
<div></div>
Remote Work/Work from Home:
<p>
This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children&rsquo;s Mercy locations and may not work from home.</p>
EEO Employer/Disabled/Vet:
<div>
Children&rsquo;s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children&rsquo;s Mercy is smoke and tobacco free.</div><div></div><div><br>
CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it&rsquo;s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.</div><div></div><div><br>
If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.</div></div><div></div>

Service Operations Associate Analyst

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