call center representative - remote

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customer service representative

Evernorth

<p><br /><strong>Job Overview</strong><br /><br /><br /><strong>Job Title:</strong> <strong>Remote Customer Service Representative</strong><br /><br /><strong>Company:</strong> <strong>Evernorth</strong> (a division of The Cigna Group)<br /><br /><strong>Location:</strong> <strong>Remote (United States)</strong><br /><br /><strong>Employment Type:</strong> <strong>Full-time</strong><br /><br /><strong>Salary:</strong> <strong>$25 - $35 USD per hour</strong><br /><br /><br />Evernorth Health Services is a dynamic and forward-thinking health services organisation, dedicated to making healthcare more affordable and accessible. As a division of The Cigna Group, we provide innovative pharmacy benefits, specialised care coordination, and data-driven solutions to a wide range of clients. We are currently seeking a dedicated and empathetic Customer Service Representative to join our fully remote team. The ideal candidate will be a first point of contact for our valued members, providing outstanding support and ensuring a seamless customer experience. This role is crucial in helping individuals navigate their health services and manage complex medical conditions effectively.<br /><br /><br /><br /><strong>Responsibilities</strong><br /><br /><br />As a Customer Service Representative, you will be responsible for a variety of tasks focused on delivering exceptional support. Key responsibilities include:<br /><br /><br />• Responding professionally and efficiently to customer enquiries via telephone, email, and digital messaging platforms.<br /><br />• Providing clear and accurate information regarding pharmacy benefits, claims, and available health solutions.<br /><br />• Assisting customers with problem-solving and resolving any issues they may encounter in a timely and empathetic manner.<br /><br />• Maintaining detailed and precise records of all customer interactions and transactions in our company database.<br /><br />• Collaborating with internal departments, including care coordination and pharmacy teams, to manage and resolve complex customer cases.<br /><br />• Adhering strictly to data protection and confidentiality policies to ensure the security of sensitive customer information.<br /><br />• Consistently meeting or exceeding established performance metrics and quality assurance standards.<br /><br /><br /><br /><strong>Qualifications</strong><br /><br /><br />To be successful in this role, you will need a combination of experience, skills, and personal attributes. The essential qualifications include:<br /><br /><br />• Proven experience in a customer-facing service role. Experience within the healthcare, pharmacy, or insurance sectors is highly advantageous.<br /><br />• Exceptional verbal and written communication skills, with a talent for conveying complex information clearly and concisely.<br /><br />• Strong active listening and problem-solving abilities, with a genuine desire to help others.<br /><br />• A high degree of professionalism, patience, and empathy when dealing with sensitive situations.<br /><br />• Excellent organisational and time-management skills, with the ability to prioritise tasks effectively in a remote environment.<br /><br />• Proficiency in using standard office software and a strong capacity to learn new systems and customer relationship management (CRM) tools.<br /><br />• The ability to work independently and as part of a collaborative team in a remote setting.<br /><br />• A private, quiet, and distraction-free home office space with a reliable, high-speed internet connection.<br /><br /><br /><br /><strong>What We Offer</strong><br /><br /><br />• A competitive hourly wage of <strong>$25 - $35 USD</strong>.<br /><br />• The flexibility and convenience of a fully remote, full-time position.<br /><br />• The opportunity to build a rewarding career within a leading global health services organisation.<br /><br />• A supportive and inclusive team culture that values collaboration and professional growth.<br /><br />• Meaningful work that directly contributes to improving the health and well-being of our customers.<br /><br /> </p>

Remote Customer service

UniversalsHealthServices

<p>We are searching for a polite (Part-time/full-time), professional Remote call center representative  to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</p><p> </p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.</p><h3><strong>Call Center Representative Responsibilities:</strong></h3><ul><li>Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.</li><li>Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.</li><li>Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.</li><li>Building lasting relationships with clients and other call center team members based on trust and reliability.</li><li>Utilizing software, databases, scripts, and tools appropriately.</li><li>Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.</li><li>Making sales or recommendations for products or services that may better suit client needs.</li><li>Taking part in training and other learning opportunities to expand knowledge of company and position.</li><li>Adhering to all company policies and procedures.</li></ul><h3><strong>Call Center Representative Requirements:</strong></h3><ul><li>High school diploma or equivalent.</li><li>More education or experience may be preferred.</li><li>Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.</li><li>Understanding of company products, services, and policies.</li><li>Proficiency with computers, especially with CRM software, and strong typing skills.</li><li>Ability to ask prying questions and diffuse tense situations.</li><li>Strong time management and decision making skills.</li><li>Adaptability and accountability.</li><li>Fluency in multiple languages may be desired.and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.</li></ul><p> </p><p>To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.</p>

Call Center Representative - Remote

Schat Communications

<p><strong>Job Overview</strong><br /><br />Schat Communications is seeking a motivated and customer-focused <strong>Call Centre Representative</strong> to join our remote team. As a leading provider of wireless internet technology for communities across the Eastern Sierra, we are committed to delivering exceptional service and reliable connectivity. This is a fantastic opportunity for an experienced professional to become the first point of contact for our valued customers, providing support and ensuring a positive experience. This role is crucial to our mission of keeping our communities connected.<br /><br /><strong>Job Title:</strong> <strong>Call Center Representative - Remote</strong><br /><strong>Location:</strong> <strong>Michigan City, Indiana, United States (Fully Remote)</strong><br /><strong>Employment Type:</strong> <strong>FULL_TIME</strong><br /><strong>Salary:</strong> <strong>$25 - $100 USD per hour</strong>, commensurate with experience.<br /><br /><br /><strong>Key Responsibilities</strong><br /><br />As a Call Centre Representative, you will be responsible for managing customer communications and resolving their enquiries efficiently. Your duties will include:<br /> </p><ul><li>Handling a high volume of inbound and outbound customer calls in a professional and courteous manner.</li><li>Identifying and assessing customers' needs to achieve satisfaction and resolution on the first contact.</li><li>Providing accurate, valid, and complete information by using the right methods and tools.</li><li>Assisting customers with troubleshooting basic technical issues related to their internet service.</li><li>Keeping detailed records of customer interactions, processing customer accounts, and filing documents.</li><li>Escalating unresolved issues to the appropriate internal teams for further investigation.</li><li>Meeting personal and team targets for quality, efficiency, and customer satisfaction.</li></ul><p><strong>Qualifications and Skills</strong><br /><br />The ideal candidate will possess a strong background in customer service and excellent communication skills. Key qualifications include:<br /> </p><ul><li>Proven experience in a customer support or call centre role is essential.</li><li>Exceptional verbal and written communication abilities, with strong active listening skills.</li><li>A customer-oriented approach and the ability to adapt and respond to different types of characters.</li><li>Strong problem-solving skills and the ability to think on your feet.</li><li>Proficiency in using CRM systems and other relevant computer software.</li><li>The ability to work independently and manage your time effectively in a remote environment.</li><li>A dedicated, quiet home office space and a reliable, high-speed internet connection are required.</li><li>Experience within the telecommunications or technology sector is highly desirable but not essential.</li></ul><p><br /><br /><strong>Benefits</strong><br /><br />We value our employees and are pleased to offer a competitive and supportive package, which includes:<br /> </p><ul><li>A highly competitive hourly wage.</li><li>The flexibility and convenience of a fully remote working arrangement.</li><li>A collaborative and supportive team culture dedicated to success.</li><li>Opportunities for ongoing professional development and career progression.</li></ul><p> </p>

The Ladder Method

<p>The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.</p><p> </p><p>Essential Duties and Responsibilities</p><p>Respond to incoming customer calls promptly and courteously to ensure a positive service experience.<br />Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.<br />Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.<br />Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution.<br />Provide clear and accurate information regarding products, fare media, programs, and related services.<br />Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.<br />Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.<br /> </p><p>Background and Experience</p><p>High school diploma or equivalent required.<br />Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.<br />Strong communication, problem solving, and interpersonal skills with the ability to manage challenging situations professionally.<br />Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.<br />Availability to work extended hours, weekends, or holidays based on business needs.</p><p>Employment follows an equal opportunity employment policy in all aspects of employment and employs personnel without regard to race, creed, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, veteran status, marital status, or any other consideration made unlawful by federal, state or local law, ordinance or regulation. Employment complies with the Americans with Disabilities Act and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability, unless hardship, direct threat to health or safety, or other job-related consideration exists.</p>

Customer Service Rep

Jefferson Bank

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  Launch Your Career in Banking with one of Forbes Top 10 banks!
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 We are seeking an enthusiastic and customer‑focused individual to join our team as a Teller. This role offers a fast‑paced, engaging environment where you&rsquo;ll gain valuable experience, build professional skills, and open the door to long‑term career opportunities within banking.
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 As a Teller, you are the face and voice of Jefferson Bank. You&rsquo;ll play a key role in creating positive customer experiences by building relationships, understanding financial needs, and delivering friendly, professional service every day.
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 This is an excellent opportunity for someone who enjoys helping people, thrives in a relationship‑focused environment, likes learning new skills, and is ready for a role that offers both challenge and growth.
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  What You&rsquo;ll Do
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   Provide exceptional customer service by accurately and efficiently processing a variety of financial transactions in a friendly, professional manner.
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   Balance and maintain your assigned cash drawer daily, identifying and resolving discrepancies as needed.
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   Actively listen to customers and communicate clearly, positively, and professionally always.
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   Learn to identify customer needs and recommend customer‑focused, solution‑oriented bank products and services.
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   Make appropriate referrals to other lines of business for both traditional and non‑traditional products and services.
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   Support branch success by contributing to individual and team goals and overall branch performance.
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   Confidently and professionally de‑escalate customer concerns by remaining calm, empathetic, and solution‑focused, while following bank policies and escalation procedures.
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   Perform all teller responsibilities in compliance with established bank policies, procedures, and regulatory requirements.
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  Why This Role Is a Great Fit
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 This position provides hands‑on experience, coaching, and exposure to multiple areas of banking, making it an ideal starting point for a rewarding career.
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Teller

Accumedradial

<h3>About the role</h3><p>As an Email Support Specialist, you will be an integral part of our customer service team, ensuring that our clients receive timely and effective support through email communication. In this full-time remote position, you will address customer inquiries, troubleshoot issues, and provide solutions, all while enhancing the customer experience and fostering long-term relationships.</p><h3>Key responsibilities</h3><ul><li>Respond promptly and professionally to customer emails, addressing inquiries and resolving issues to ensure a high level of customer satisfaction.</li><li>Diagnose and troubleshoot technical issues reported by customers, providing clear and concise instructions to guide them through resolutions.</li><li>Maintain detailed records of customer interactions and solutions provided using our internal ticketing system, ensuring that all communications are documented accurately.</li><li>Collaborate with other departments, such as product and engineering teams, to escalate unresolved issues and contribute to the development of more robust solutions.</li><li>Continuously improve personal knowledge of products and services to provide accurate information and recommendations to customers.</li><li>Monitor and manage email response times and customer feedback to identify areas for improvement in service delivery.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with the ability to articulate complex information clearly and concisely through email.</li><li>Proven troubleshooting abilities with a logical approach to problem-solving, especially in technical support scenarios.</li><li>Experience using customer support software or ticketing systems to manage and track customer inquiries effectively.</li><li>Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.</li><li>High level of empathy and patience, with a commitment to providing exceptional customer service.</li><li>Familiarity with common software and technologies used in customer service and technical support roles.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or technical support role, particularly in a remote capacity.</li><li>Knowledge of our industry and related products, which will help you better assist customers.</li><li>Basic understanding of technical concepts and terminology that will enhance your ability to communicate effectively with customers experiencing technical difficulties.</li><li>Experience with knowledge management systems or creating FAQs and support documentation to assist in customer self-service.</li><li>Proficiency in additional languages, which can help cater to a diverse customer base and enhance support capabilities.</li></ul><h3>Why join us</h3><p>Joining our team means becoming part of a dynamic and dedicated team that values collaboration and innovation. We believe in empowering our employees to take initiative and contribute ideas that improve our processes and customer experiences. You'll have the opportunity to develop your skills and advance your career while working in a supportive and flexible remote environment that encourages work-life balance. Contributing to customer satisfaction and operational excellence is at the heart of what we do, and you can play a vital role in achieving that mission.</p>

Email Support Specialist | Customer Service & Technical Support

Children's Mercy Hospitals & Clinics

<div>Thanks for your interest in Children's Mercy!:
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Do you envision finding a meaningful role with an inclusive and compassionate team? At Children&rsquo;s Mercy, we believe in making a difference in the lives of all children and shining a light of hope to the patients and families we serve. Our employees make the difference, which is why we have been recognized by U.S. News &amp; World Report as a top pediatric hospital, for eleven consecutive years.</div><div></div><div><br>
Children&rsquo;s Mercy is in the heart of Kansas City &ndash; a metro abounding in cultural experiences, vibrant communities and thriving businesses. This is where our patients and families live, work and play. This is a community that has embraced our hospital and we strive to say thanks by giving back. As a leader in children&rsquo;s health, we engage in meaningful programs and partnerships throughout the region so that we can improve the lives of children beyond the walls of our hospital.</div>
Overview:
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This position provides quality support services of registration and other related tasks within the revenue cycle. The data collection processes performed by this role directly impact departments such as Health Information Management, Patient Financial Services, clinical services, and other areas within the hospital. Individuals in this role often serve as a patient's first impression of customer service prior to the delivery of care.</div><div></div><div><br>
At Children&rsquo;s Mercy, we are committed to ensuring that everyone feels welcomed within our walls. A successful candidate for this position will join us as we strive to create a workplace that reflects the community we serve, as well as our core values of kindness, curiosity, inclusion, team and integrity.</div><div></div><div><i><br>
Additionally, it&rsquo;s important to us that we remain transparent with all potential job candidates. Because we value the safety of the patients and families we serve, as well as the Children&rsquo;s Mercy staff, we want to let you know that the seasonal influenza vaccine is a condition of employment for all employees in our organization. New employees must be willing to be vaccinated if found non-immune to measles, mumps, rubella (MMR) and chicken pox (varicella) and/or without evidence of tetanus, diphtheria, acellular pertussis (Tdap) vaccination since 2005. If you are selected for this position, you will be asked to supply your immunization records as proof of vaccination. If you and have any concerns about receiving these vaccines, medical and/or religious exemptions can be further discussed with Human Resources.</i></div>
Responsibilities:
<ul><li>Obtains, enters, and verifies demographic and financial information in the computer system for registration areas including ambulatory services, ancillary departments, emergency room, urgent care, lab, and radiology. Collects point of service payments in accordance with department policy and practice.</li><li>
Adheres to customer service guidelines for the Patient Access Department and demonstrates excellent customer service delivery in daily interactions.</li><li>
Meets all business and compliance expectations of the department and CMH.</li></ul>
Qualifications:
<ul><li>HS diploma or equivalent required and 1-2 years experience<ul><li>
One year of experience in customer service, patient access, revenue cylce or business office setting.</li></ul></li><li>
Associate's Degree preferred and 1-2 years experience<ul><li>
One year of experience in customer service, patient access, revenue cylce or business office setting.</li></ul></li></ul>
Benefits at Children's Mercy:
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The benefits plans at Children&rsquo;s Mercy are one of many reasons we are recognized as one of the best places to work in Kansas City. Our plans are designed to meet the changing needs of our employees and their families.</p>
<p></p>Learn more about Children&rsquo;s Mercy benefits. Starting Pay:
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Our pay ranges are market competitive. The pay range for this job begins at $17.67/hr, but your offer will be determined based on your education and experience.</div><br>
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Remote Work/Work from Home:
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This position is not eligible to work remotely, which means that the person hired will be required to work onsite at one of our Children&rsquo;s Mercy locations and may not work from home.</p>
EEO Employer/Disabled/Vet:
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Children&rsquo;s Mercy hires individuals based on their job skills, expertise and ability to maintain professional relationships with fellow employees, patients, parents and visitors. A personal interview, formal education and training, previous work experience, references and a criminal background investigation are all factors used to select the best candidates. The hospital does not discriminate against prospective or current employees based on the race, color, religion, sex, national origin, age, disability, creed, genetic information, sexual orientation, gender identity or expression, ancestry or veteran status. A drug screen will be performed upon hire. Children&rsquo;s Mercy is smoke and tobacco free.</div><div></div><div><br>
CM is committed to creating a workforce that supports the diverse backgrounds of our patients and families. We know that our greatest strengths come from the people who make up our team, so we hire great people from a wide variety of backgrounds, not just because it&rsquo;s the right thing to do, but because it makes our hospital stronger and our patient care more compassionate.</div><div></div><div><br>
If you share our values and our enthusiasm for service, you will find a home at CM. In recruiting for our team, we welcome the unique contributions that you can bring, including education, ideas, culture, and beliefs.</div></div><div></div>

Access Representative I

Explore 75+ Customer service representative in Kansas City this August. Find roles across top companies and apply now to boost your career.

75 customer service representative jobs In Kansas City

Remote Customer service

Call Center Representative - Remote

Call Center Representative - Remote

Customer Service Rep

Teller

Email Support Specialist | Customer Service & Technical Support

Access Representative I