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customer service representative

Considerate Tree Inc

<p>We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.</p><h3><strong>Customer Service Representative Responsibilities:</strong></h3><ul><li>Maintaining a positive, empathetic, and professional attitude toward customers at all times.</li><li>Responding promptly to customer inquiries.</li><li>Communicating with customers through various channels.</li><li>Acknowledging and resolving customer complaints.</li><li>Knowing our products inside and out so that you can answer questions.</li><li>Processing orders, forms, applications, and requests.</li><li>Keeping records of customer interactions, transactions, comments, and complaints.</li><li>Communicating and coordinating with colleagues as necessary.</li><li>Providing feedback on the efficiency of the customer service process.</li><li>Managing a team of junior customer service representatives.</li><li>Ensure customer satisfaction and provide professional customer support.</li></ul><h3><strong>Customer Service Representative Requirements:</strong></h3><ul><li>High school diploma, general education degree, or equivalent.</li><li>Ability to stay calm when customers are stressed or upset.</li><li>Comfortable using computers.</li><li>Experience working with customer support.</li></ul>

Customer Service Representative

Thebes USA

<p><br /><strong>Job Overview</strong><br /><br /><br /><strong>Thebes USA</strong>, the U.S. division of Thebes Consult, an international advisory and consulting firm, is seeking a dedicated and professional <strong>Call Centre Customer Service Representative</strong>. As a specialist in legal, regulatory, investment, and compliance advisory services, we are looking for an individual to be the first point of contact for our valued clients. This is a <strong>Full-Time</strong> position based in **Texas City, Texas, United States**. The successful candidate will play a crucial role in upholding our commitment to exceptional client service and support.<br /><br /><br /><strong>Salary:</strong> <strong>$30 - $40 USD per hour</strong><br /><br /><br /><strong>Responsibilities</strong><br /><br /><br />* Serve as the primary point of contact for clients, handling inbound and outbound calls with the utmost professionalism.<br /><br />* Respond promptly and accurately to client enquiries received via telephone, email, and other communication channels.<br /><br />* Provide clear information regarding the firm's specialised advisory services.<br /><br />* Address and resolve client issues or complaints efficiently, ensuring a high level of client satisfaction.<br /><br />* Escalate complex or technical queries to the appropriate legal, regulatory, or investment consultants.<br /><br />* Maintain precise and comprehensive records of all client interactions within the company's CRM system.<br /><br />* Assist with scheduling appointments and consultations between clients and our advisory team.<br /><br />* Uphold client confidentiality and data protection standards at all times.<br /><br />* Contribute to team efforts by accomplishing related results as needed.<br /><br /><br /><strong>Qualifications</strong><br /><br /><br />* Proven experience in a customer service, client relations, or call centre environment, preferably within a professional services firm.<br /><br />* Exceptional verbal and written communication skills, with a clear and professional telephone manner.<br /><br />* Strong interpersonal skills with an ability to build rapport with a diverse range of clients.<br /><br />* Excellent problem-solving capabilities and the ability to remain calm under pressure.<br /><br />* Proficient in the use of MS Office Suite; experience with CRM software is highly desirable.<br /><br />* A high degree of accuracy and meticulous attention to detail.<br /><br />* A proactive and positive attitude with a strong work ethic.<br /><br />* An understanding of or interest in the legal, financial, or compliance sectors would be a distinct advantage.<br /><br /> </p>

Call Center Customer Service Representative

NKC Health

<div><div><div><div><div><div><p>Here at <b>NKC Health </b>our mission is to <b><i>empower hope and healing in every life we touch</i></b>. Whether you are serving patients at a primary care clinic, specialty clinic, or in a support capacity, every team member works together to complete this mission.
</p><p><b>NKC Health Primary Care &ndash; North Kansas City </b>clinic is hiring a <b>Patient Service Representative</b>! If you&rsquo;re looking for a great opportunity to impact our communities, join our NKC Health team!</p>
<p><b>Why NKC Health Medical Group?</b></p>
<ul><li>Comprehensive Benefits (Medical, Dental, Vision, Life, FSA)</li>
<li>Employer matched retirement plan</li>
<li>Competitive wages
</li><li>Paid time off for personal/vacation/sick</li>
<li>Six paid holidays per year</li>
<li>Educational assistance</li>
<li>Day shift schedules</li>
</ul>
<p><b>What are the typical hours on the job?</b></p>
<p>The hours of operation for the <b>North Kansas City </b>clinic are Monday-Friday<b>, 8am-5pm. </b>Your primary schedule will be during those hours, with periodic need to work outside your schedule to serve our patients.
</p><p><b>What does a Patient Service Representative do?</b></p>
<p>As a patient service representative, you will perform front office duties, focusing on customer service and billing accuracy and efficiency.</p>
<p><b>What does a typical day on the job look like?</b></p>
<ul><li>Completes patient registration and eligibility verification accurately and in a timely manner.</li>
<li>Demonstrates positive customer service attitude in person and on the telephone.</li>
</ul><ul><li>Informs patients of their co-pay/deductible responsibility, collects co-payments and patient balances and records payments accurately. Checks patients out and assists patients with scheduling follow up appointments. Coordinates receipt and transfer of patient medical records in a HIPAA-compliant manner.
</li><li>Schedules appointments efficiently to meet provider and patient expectations. Searches for patients using two patient identifiers to reduce errors and to avoid creating duplicate accounts.
</li><li>Demonstrates positive customer service attitude in person and on the telephone.</li>
<li>Demonstrates professionalism by articulating and demonstrating professional behavior, accepting responsibility and accountability for actions, adhering to policies and procedures, demonstrating leadership supporting NKC Health initiatives.</li>
</ul>
<p><b>What are the requirements for the job?</b></p>
<ul><li>High School diploma or GED equivalent</li>
<li>Two years of experience in a physician&rsquo;s office or healthcare setting</li>
<li>Customer service skills</li>
<li>Basic office skills</li>
<li>CPT and diagnosis coding experience is a plus</li>
</ul>
<p><b>Our North Star:
</b></p><p>Here at NKC Health, we believe in <b><i>care empowered. </i></b>Our actions are the concrete things we do to differentiate ourselves: we lead with heart, we always move forward, and we connect to more.</p>
<p><i>NKC Health is an Equal Opportunity Employer and values diversity in our organization. We do not discriminate against any applicant for employment or employee on the basis of race, color, religion, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.</i></p></div><br>
</div>
</div></div></div><br>
Location: North Kansas City Hospital &middot; PRIMARY CARE - NKC<br>
Schedule: Full-Time, DAYS, Mon-Fri, 8am-5pm</div>

Patient Service Representative

Cornerstone Building Brands

<div><b>Company Description</b><p><br>
Cornerstone Building Brands is the largest manufacturer of exterior building products in North America, servicing commercial, residential and repair and remodel markets. Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.</p><p>
Through the core values and consistent behaviors and mindsets embraced by our employees, we have built a culture dedicated to understanding our customers' needs and what matters most to their success. We know that it's our people that make the difference and we are deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized, providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees.</p><b><br>
Job Description</b><p><br>
Perform exceptional customer service and administrative job duties to support branch sales and customer service operations.</p><ul><li>
Greet, assist, and direct customers to appropriate branch staff. Ensure professional and courteous customer service.</li><li>
Accurately verify, update, and process customer orders in a timely manner including system status, payment method, and invoicing. Effectively schedule customer deliveries and prepare shipping documents.</li><li>
Accurately process end of day cashiering duties, reports, and daily work in a timely manner including deposits, petty cash, and daily balancing.</li><li>
Perform accurate recordkeeping duties, system entries, and updates. Process vendor invoices and general administrative transactions. Coordinate work with others and communicate effectively to accomplish required job duties and responsibilities.</li><li>
Review and process tax exemption certificates. Ensure sales/use tax compliance.</li><li>
Timely and accurate process completion. Monitor and verify processes for errors. Daily balancing funds. Achieve customer service satisfaction.</li><li>
Provide and ensure customer-focused activities, deliverables, and services.</li><li>
Other duties and responsibilities as assigned.</li></ul><p></p><b><br>
Qualifications</b><br>
<ul><li>
High school diploma or GED required.</li><li>
Strong customer service skills.</li><li>
Knowledge of basic computer software including Microsoft Office is Recomened.</li><li>
Ability to process financial and administrative transactions in an efficient and accurate manner.</li><li>
Ability to operate office equipment such as calculators, fax machines, copiers, etc.</li><li>
Ability to learn state tax laws as they apply to material transactions is preferred.</li><li>
A combination of education and experience may be qualifying.</li></ul><p><b>
PHYSICAL REQUIREMENTS</b></p><ul><li>
Lifting Capacity &ndash; Ability to lift up to 25 lbs.</li><li>
Mobility &ndash; Periods of time on feet, standing, walking, etc.</li><li>
Exposure &ndash; Moving mechanical parts, fumes, airborne particles, and non-climate-controlled environment.</li><li>
Noise Tolerance &ndash; High noise levels.</li></ul><p></p><b><br>
Additional Information</b><p><br>
To perform satisfactorily in this position, the employee must be able to perform each essential duty satisfactorily. The requirements listed above are representative of knowledge, skills, and/or ability required. Reasonable accommodation may be provided for employees to perform the essential functions of the job.</p><p></p><p><br>
All your information will be kept confidential according to EEO guidelines.</p><p></p><p><b><br>
Why work for Cornerstone Building Brands?</b></p><p>
Our teams are at the heart of our purpose to positively contribute to the communities where we <b>live, work and play</b>. Full-time* team members receive** medical, dental and vision benefits starting day 1. Other benefits include PTO, paid holidays, FSA, life insurance, LTD, STD, 401k, EAP, discount programs, tuition reimbursement, training, and professional development.</p><p>
*Full-time is defined as regularly working 30+ hours per week. **Union programs may vary depending on the collective bargaining agreement.</p><p></p><p><b><br>
Cornerstone Building Brands is an Equal Opportunity Employer.</b></p><p>
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, or status as a protected veteran. You can find the Equal Employment Opportunity Poster here. You can also view Your Right to Work Poster here along with This Organizations Participation in E-Verify Poster here. If you'd like to view a copy of the company's affirmative action plan for protected veterans or individuals with disabilities or policy statement, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. If you have a disability and you believe that you need a reasonable accommodation in order to search for a job opening or to submit an online application, please contact Human Resources at 281-897-7788 or HRCompliance@cornerstone-bb.com. This email is used exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails received for this purpose will be returned. Messages left for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.</p><p></p><p><br>
All your information will be kept confidential according to EEO guidelines.</p><p></p><p><br>
California Consumer Privacy Act (CCPA) of 2018<br>
</p><p><i>Must be at least 18 years of age to apply.</i></p><p></p><p><b><br>
Note to External Recruiters</b></p><p>
Cornerstone Building Brands does not accept unsolicited resumes and will not pay fees for any candidate submissions that were not expressly authorized.</p><p></p><p><b><br>
Notice of Recruitment Fraud</b></p><p>
We have been made aware of multiple scams whereby unauthorized individuals are using Cornerstone Building Brand's name and logo to solicit potential job-seekers for employment. In some cases, job-seekers are being contacted directly, both by phone and e-mail. In other instances, these unauthorized individuals are placing advertisements for fake positions with both legitimate websites and fabricated ones. These individuals are typically promising high-paying jobs with the requirement that the job-seeker send money to pay for things such as visa applications or processing fees. Please be advised that Cornerstone Building Brands will never ask potential job-seekers for any sort of advance payment or bank account information as part of the recruiting or hiring process.</p></div>

Sales Support Coordinator

Walgreens

<div><ul><li>Models and delivers a distinctive and delightful customer experience.</li>
<li>Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.</li>
<li>In accordance with state and federal regulations, assists the pharmacist, under direct supervision, in the practice of pharmacy. Responsible for using pharmacy systems to obtain patient and drug information and process prescriptions.</li>
</ul><b>Customer Experience</b>
<ul><li>Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.</li>
<li>Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).</li>
</ul><b>Operations</b>
<ul><li>Provides customers with courteous, friendly, fast, and efficient service.</li>
<li>Recommends items for sale to customer and recommends trade-up and/or companion items.</li>
<li>Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed. Takes customer to OTC aisle when possible to assist in locating products.</li>
<li>Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.</li>
<li>Performs duties as assigned by Pharmacy Manager, Staff Pharmacist and Store Manager including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions. Assists pharmacists in scheduling and maintaining work flow.</li>
<li>Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. Reviews and complies with the Walgreen Co. Pharmacy Code of Conduct.</li>
<li>Strictly adheres to the Walgreen Co. policy regarding Good Faith Dispensing during all applicable prescription dispensing activities.</li>
<li>Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians.</li>
<li>Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager.</li>
<li>Assists and supports Pharmacy Department on inventory management activities, such as, ordering, unpacking, checking and storing shipment of pharmaceuticals. Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors or damaged goods involving Rx drugs.</li>
<li>Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).</li>
<li>Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.</li>
<li>Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.</li>
<li>Has working knowledge of store systems and store equipment.</li>
<li>Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.</li>
<li>Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).</li>
<li>Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.</li>
<li>Complies with all company policies and procedures; maintains respectful relationships with coworkers.</li>
<li>Completes special assignments and other tasks as assigned.</li>
</ul><b>Training &amp; Personal Development</b>
<ul><li>Earns and maintains PTCB certification through the designated PTCB training program and/or state required certification/registration.</li>
<li>Attends training and completes PPLs requested by Manager or assigned by corporate and acquires continuing education credits. Maintains knowledge and skill in healthcare and pharmacy, including latest news and developments.</li><br>
</ul><br>
<br>
<b>Basic Qualifications</b>
<br>
<ul><li>Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)</li>
<li>Requires willingness to work flexible schedule, including evenings and weekend hours.</li><br>
</ul><br>
<br>
<b>Preferred Qualifications</b>
<br>
<ul><li>Prefer six months of experience in a retail environment.</li>
<li>Prefer to have prior work experience with Walgreens.</li>
<li>Prefer good math skills so they can fill prescriptions accurately, including counting, measuring and weighing medications.</li>
<li>Prefer good computer skills.</li>
<li>Prefer the knowledge of store inventory control.</li>
<li>Prefer PTCB certification.</li>
</ul>We will consider employment of qualified applicants with arrest and conviction records.
<br>
<br>
An Equal Opportunity Employer, including disability/veterans.
<br>
<br>
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
<br>
<b>Salary Range:</b> $16 - $18 / Hourly</div>
<br><div><h2 class="jobSectionHeader"><b>Benefits</b></h2>
<ul><li><h3 class="jobSectionHeader"><b>Health, dental and vision*</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Prescription coverage</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Retirement Savings Plan (401(k))</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Employee discount</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Work &amp; life resources</b></h3></li>
<li><h3 class="jobSectionHeader"><b>Career development programs</b></h3></li>
</ul><ul><li>with a 30-hour work week</li></ul></div>

Pharmacy Customer Service Associate

Lincare

<div><div><p>This employee communicates with customers for the purposes of answering questions, resolving problems, determining ongoing and additional product/service needs, and supporting compliance to physician direction. They operate within Board of Pharmacy Regulations.</p>
<p><b>
Job Responsibilities:</b></p>
<ul>
<li>Communicates with customers via inbound and outbound, manual and/or automated calls</li>
<li>Assesses customer
<ul><li>need for additional products/services</li>
<li>compliance with physician orders</li>
</ul></li><li>Answers questions and provides customer education regarding products/services</li>
<li>Document calls and enter customers' orders in computerized record keeping system</li>
<li>Verifies and updates demographic information such as address and telephone number</li>
<li>Meet specific performance objectives related to number of calls handled, orders processed, time on call, time entering information, etc.</li>
</ul></div>Requirements:
<div><ul><li>Read and comprehend simple instructions, short correspondence, and memos</li>
<li>Write simple correspondence</li>
<li>Effectively present information in one-on-one and small group situations to customers, clients, and employees</li>
<li>Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals</li>
<li>Compute rate, ratio, and percent</li>
<li>Draw and interpret bar graphs</li>
<li>Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form</li>
<li>Deal with problems involving several concrete variables in standardized situations</li>
</ul>
<p><b>Education</b><b> and Experience:
</b></p><ul><li>High school diploma or general education degree (GED)</li>
Pharmacy Technician License <li>- State of Missouri is required</li>
</ul>
<p><b>Physical Demands:</b></p>
<p>
While performing the duties of this job, the employee is regularly required to sit for long periods of time, up to 6 hours continuous, and up to 12 hours per day. The employee is frequently required to work more than 10 hours per day and more than 60 hours per week. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.</p></div></div>

Pharmacy Associate

Genesis Health Clubs

<div><div><div><b>Benefits:</b></div>
<ul><li>Employee discounts</li>
</ul></div><div><div>This position will be responsible for the night-to-night operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.<br>
</div><div>Looking for someone with open availability overnight!</div>
<div>
</div><div><b>Duties and Responsibilities:</b></div>
<ul><li>Executes procedures as outlined by front desk manual</li>
<li>Answer phones, take messages and transfer calls</li>
<li>Knowledgeable of Clubs amenities and surroundings</li>
<li>Communicates kindly and sincerely using members name</li>
<li>Attends all staff and club meetings and events</li>
<li>Establish and maintain professional relationships with members and staff</li>
<li>Ensures front desk is clean, maintained and organized at all times</li>
<li>Ability to respond quickly and appropriately to emergency situations</li>
</ul><div><b>Expectations:</b></div>
<ul><li>Present a professional demeanor at all times when representing the Genesis Health Clubs</li>
<li>Provide input in developing strategies to support club goals and objectives</li>
<li>Ability to respond to common inquiries or complaints from members</li>
</ul><div><b>Job Requirements:</b></div>
<ul><li>Available to work weekends and holidays</li>
<li>Must hold current CPR certification or obtain within 60 days of start date</li>
<li>Ability to work well with others</li>
<li>Experience in cash handling and credit cards</li>
<li>Customer service abilities</li>
</ul><div><b>Physical Requirements:</b></div>
<ul><li>Ability to stand for long periods of time</li>
<li>Ability to lift up to 35 pounds</li>
<li>Ability to communicate with guests and other associates, including reading, writing and speaking</li></ul></div></div>

Overnight Front Desk Ward Parkway

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