customer service rep (9571) 551 n grand boulevard

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customer service rep

The Ladder Method

<p>The Customer Service Representative (CSR) serves as the primary point of contact for customers in a call center environment. This role is responsible for delivering exceptional service, managing transactions, resolving inquiries, and ensuring adherence to company policies, service standards, and performance metrics.</p><p> </p><p>Essential Duties and Responsibilities</p><p>Respond to incoming customer calls promptly and courteously to ensure a positive service experience.<br />Process customer transactions, including payments, refunds, and account updates, with accuracy and professionalism.<br />Accurately document customer interactions, transactions, and relevant data in the system to maintain high data integrity.<br />Address customer questions, troubleshoot issues, and escalate complex cases when necessary to ensure timely and effective resolution.<br />Provide clear and accurate information regarding products, fare media, programs, and related services.<br />Ensure compliance with company policies, regulatory requirements, and internal procedures, including proper recordkeeping.<br />Meet or exceed established KPIs, including call handling time, first-call resolution, and transaction accuracy, while maintaining superior service quality.<br /> </p><p>Background and Experience</p><p>High school diploma or equivalent required.<br />Previous customer service experience, preferably in a call center, retail, or high-volume service environment, is strongly preferred.<br />Strong communication, problem solving, and interpersonal skills with the ability to manage challenging situations professionally.<br />Proficiency in computer systems and data entry; experience using CRM or call center platforms is a plus.<br />Availability to work extended hours, weekends, or holidays based on business needs.</p><p>Employment follows an equal opportunity employment policy in all aspects of employment and employs personnel without regard to race, creed, color, religion, national origin, gender, sexual orientation, age, physical or mental disability, veteran status, marital status, or any other consideration made unlawful by federal, state or local law, ordinance or regulation. Employment complies with the Americans with Disabilities Act and other applicable laws ensuring equal employment opportunities to qualified individuals with a disability, reasonable accommodations are made for the known physical or mental limitations of an otherwise qualified individual with a disability, unless hardship, direct threat to health or safety, or other job-related consideration exists.</p>

Customer Service Rep

thecpsstore

<p><strong>Remote Data &amp; Customer Service Analyst</strong><br /><br /><strong>Company:</strong> The CPS Store<br /><strong>Location:</strong> <strong>Remote</strong><br /><strong>Employment Type:</strong> <strong>Full-Time</strong><br /><strong>Salary:</strong> <strong>$58,000 - $125,000 USD per annum</strong><br /><br /><strong>Job Overview:</strong><br />The CPS Store is a forward-thinking and dynamic organisation seeking a meticulous and versatile individual to join our team as a Remote Data &amp; Customer Service Analyst. This is a unique, fully remote role that combines the critical functions of data entry, customer service, and data analysis. The ideal candidate will be a self-motivated professional with a keen eye for detail, a passion for helping customers, and an analytical mindset. You will play a vital part in ensuring the accuracy of our data, delivering exceptional customer support, and providing valuable insights that drive our business forward.<br /><br /><strong>Key Responsibilities:</strong><br />* Accurately and efficiently input, update, and maintain data within our company databases and systems.<br />* Perform regular data quality checks to ensure accuracy, completeness, and integrity.<br />* Serve as a primary point of contact for customer enquiries, providing timely and professional support via email and other digital channels.<br />* Resolve customer issues with empathy and efficiency, striving to deliver outstanding service and satisfaction.<br />* Collect and analyse data sets to identify trends, patterns, and actionable insights.<br />* Prepare clear and concise reports and dashboards to communicate findings to key stakeholders.<br />* Uphold data confidentiality and adhere to data protection policies at all times.<br /><br /><strong>Qualifications:</strong><br />* Proven experience in a data entry, customer service, or data analyst role.<br />* Exceptional attention to detail and a commitment to high standards of accuracy.<br />* Excellent written and verbal communication skills.<br />* Strong interpersonal skills with a customer-focused approach.<br />* Proficiency in Microsoft Office Suite, particularly Excel.<br />* The ability to work independently, manage your own workload, and meet deadlines in a remote environment.<br />* A proactive and analytical approach to problem-solving.<br />* Experience with CRM software and data analysis tools would be considered an advantage.<br /><br /><strong>Benefits:</strong><br />* A competitive salary package.<br />* The flexibility and convenience of a fully remote working arrangement.<br />* The opportunity to be part of a supportive and collaborative team.<br />* Opportunities for professional development and growth within the company.</p>

Remote Data Entry Rep/ Remote Customer Service Rep/ Remote Data Analyst

Rep-Lite

<div><h1 class="jobSectionHeader"><b>Associate Sales Representative</b></h1><h3 class="jobSectionHeader"><b>
Calling early career candidates with entry level experience from the following industries:</b><br>
<b><i>Medical Device Sales | Healthcare Sales | B2B Sales | Pharmaceutical Sales</i></b></h3><p><b>
Location:</b> Greater Kansas City, MO</p><h2 class="jobSectionHeader"><b>
Launch Your Career in Medical Device Sales</b></h2><p>
Rep-Lite is partnering with an innovative healthcare technology leader seeking ambitious, early-career sales professionals who are ready to build a successful career in medical device sales.</p><p>
This is an outstanding opportunity for individuals with <b>1&ndash;2 years of pharmaceutical sales, medical device sales, B2B outside sales, healthcare sales, business development, or account management experience</b> who are looking for structured training, mentorship, and a clear path into a high-growth medical sales career.</p><p>
If you're competitive, coachable, relationship-driven, and motivated by making an impact on patient care, we'd love to hear from you.</p><p></p><h2 class="jobSectionHeader"><b>
About the Opportunity</b></h2><p>
As an Associate Sales Representative, you'll partner with experienced Territory Managers to expand the adoption of innovative healthcare technologies that improve patient outcomes. You'll gain hands-on experience developing physician relationships, supporting clinical customers, and growing business across your assigned territory while building the foundation for a long-term career in medical device sales.</p><p>
This position is designed for <b>high-potential professionals with grit, curiosity, resilience, and a desire to grow into a Territory Manager.</b></p><p></p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><ul><li>
Partner with senior sales professionals to grow business throughout your territory</li><li>
Develop relationships with physicians, primary care providers, healthcare administrators, office managers, nurses, and clinical staff</li><li>
Support and <b>target healthcare accounts</b> while identifying opportunities to expand business</li><li>
Educate healthcare providers on innovative diagnostic technologies and clinical solutions</li><li>
Increase product awareness, utilization, and customer engagement</li><li>
Execute territory business plans and identify new growth opportunities</li><li>
Learn healthcare economics, reimbursement, and clinical workflows within physician offices and health systems</li><li>
Deliver exceptional customer service while becoming a trusted resource for customers</li><li>
Maintain accurate territory activity and sales reporting</li><li>
Consistently work toward achieving and exceeding sales goals</li></ul><p></p><h2 class="jobSectionHeader"><b>
What We're Looking For</b></h2><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
Bachelor's degree required</li><li><b>
1&ndash;2 years of experience in one or more of the following:</b><ul><li>
Pharmaceutical Sales</li><li>
Medical Device Sales</li><li>
B2B Outside Sales</li><li>
Healthcare Sales</li><li>
Business Development</li><li>
Account Executive</li><li>
Account Management</li><li>
Clinical Sales</li><li>
Inside Sales with outside customer interaction</li></ul></li><li>
Excellent communication and presentation skills</li><li>
Strong relationship-building abilities</li><li>
Valid driver's license with the ability to travel throughout the assigned territory, with 25-50% travel - including 1-2 overnights per week</li></ul><p></p><h2 class="jobSectionHeader"><b>
The Ideal Candidate</b></h2><p>
We're looking for professionals who are:</p><ul><li>
Competitive and results-oriented</li><li>
Coachable and eager to learn</li><li>
Self-motivated with a strong work ethic</li><li>
Curious, resilient, and adaptable</li><li>
Comfortable working independently while collaborating with a team</li><li>
Passionate about improving patient outcomes</li><li>
Excited to build long-term relationships with healthcare professionals</li><li>
Looking for long-term career advancement within medical device sales</li></ul><p>
These qualities closely align with what our client values in future sales leaders.</p><p></p><h2 class="jobSectionHeader"><b>
What You'll Gain</b></h2><p>
This role offers an exceptional opportunity to accelerate your medical sales career through:</p><ul><li>
Industry-leading sales training</li><li>
One-on-one mentorship from experienced Territory Managers</li><li>
Hands-on field selling experience</li><li>
Exposure to physicians, healthcare systems, and clinical environments</li><li>
Career path into a full Territory Manager role</li><li>
Ongoing professional development</li><li>
Experience selling innovative healthcare technology that improves patient care</li></ul><p></p><h2 class="jobSectionHeader"><b>
Compensation &amp; Benefits</b></h2><ul><li>
Competitive base salary of $90,000</li><li>
Performance-based quarterly commission opportunity</li><li>
Mileage reimbursement provided</li><li>
T&amp;E reimbursement provided</li><li>
Comprehensive health benefits</li><li>
Paid training</li><li>
Career development opportunities</li><li>
The opportunity to break into the exciting world of medical device sales and grow your career</li></ul><p></p><h2 class="jobSectionHeader"><b>
Why You'll Love This Opportunity</b></h2><p>
You'll spend your time in the field building meaningful relationships with healthcare providers while representing technology that directly impacts patient care. Every day offers the opportunity to learn, grow, and build a rewarding career within one of the fastest-growing sectors in healthcare.</p><p>
Rep-Lite receives a large volume of resumes for each position and regretfully cannot respond to each application.</p>
<p>If we have an interest in speaking with you further, we will email a request for a video interview. Sometimes these emails end up in spam/junk so please make sure you are checking them periodically; the sending domain will be @applytojob.com.</p>
<p>Thank you for your interest in Rep-Lite and good luck in your search!</p>
<p></p><p>***&ldquo;Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.</p><p>
</p><p>4CThx8lRpO</p></div>

Associate Sales Representative - Medical Device Sales - 16

zTrip

<div><p><b>Transportation Coordinator</b>
</p><p><b>Coordinate Service. Support Drivers. Keep the City Moving.</b>
</p><p><b>Join the Team at zTrip</b>
</p><p>zTrip, one of North America's leading transportation providers, is seeking a reliable, organized, and service-oriented <b>Transportation Coordinator</b> to join our operations team. In this key role, you'll help manage daily transportation activities, communicate with drivers, and ensure passengers receive safe, efficient, and dependable service.
</p><p>If you're a strong communicator who excels at multitasking, problem-solving, and working in a fast-paced environment, this is a great opportunity to build a rewarding career in the transportation industry.
</p><p><b>What We Offer as a Transportation Coordinator:</b>
</p><ul><li>Competitive pay
</li><li>Medical, Dental, Vision, and Life Insurance
</li><li>Paid Time Off (PTO) and Holiday Pay
</li><li>401(k) with Company Match
</li><li>Career advancement opportunities
</li><li>Stable, year-round employment
</li><li>Supportive and team-oriented work environment
</li></ul><p><b>Schedule:</b> Monday-Friday, 8:00 AM-5:00 PM
</p><p><b>What You'll Do as a Transportation Coordinator:</b>
</p><p><b>Transportation &amp; Fleet Coordination</b>
</p><ul><li>Assign and coordinate passenger trips to drivers to ensure efficient service delivery
</li><li>Monitor daily transportation activity and make real-time adjustments as needed
</li><li>Communicate trip assignments, schedule updates, and operational information to drivers
</li><li>Help maintain on-time pickups and drop-offs while meeting company service standards
</li><li>Respond promptly to service changes, driver requests, and customer needs
</li><li>Support efficient fleet utilization and operational performance
</li></ul><p><b>Driver &amp; Customer Support</b>
</p><ul><li>Serve as a central communication point between drivers, passengers, and management
</li><li>Provide drivers with trip details, route support, and operational assistance
</li><li>Handle customer inquiries professionally and efficiently
</li><li>Assist in resolving service concerns and transportation-related issues
</li><li>Deliver exceptional customer service through clear communication and timely follow-up
</li></ul><p><b>Administrative &amp; Operational Support</b>
</p><ul><li>Maintain accurate transportation records, trip details, and operational documentation
</li><li>Monitor service performance and daily activity reports
</li><li>Assist with reporting, data entry, and operational tracking
</li><li>Work closely with management and team members to support daily operational goals
</li><li>Identify opportunities to improve service efficiency and customer satisfaction
</li></ul><p><b>Qualifications of a Transportation Coordinator:</b>
</p><ul><li>High School Diploma or GED required
</li><li>Previous experience in transportation, dispatching, scheduling, logistics, customer service, call center operations, or a related field preferred
</li><li>Strong communication and interpersonal skills
</li><li>Excellent organizational and multitasking abilities
</li><li>Ability to stay calm and effective in a fast-paced environment
</li><li>Strong problem-solving skills and attention to detail
</li><li>Proficiency with Microsoft Office, including Outlook, Word, and Excel
</li><li>Experience with transportation management systems, routing software, or fleet operations is a plus
</li></ul><p><b>Why Join zTrip?</b>
</p><ul><li>Join one of North America's largest transportation networks
</li><li>Play a critical role in supporting drivers and serving passengers
</li><li>Work in a dynamic environment where every day is different
</li><li>Be part of a company committed to customer satisfaction and operational excellence
</li><li>Enjoy long-term career stability and professional growth opportunities
</li><li>Make a direct impact on the quality and reliability of transportation services in your community
</li></ul><p><b>Apply Today</b>
</p><p>If you're ready to use your coordination, communication, and customer service skills to help keep transportation running smoothly, apply today to join zTrip as a <b>Transportation Coordinator</b>. Help support our drivers, serve our passengers, and contribute to the success of our daily operations.</p></div>

Transportation Coordinator

Accumedradial

<h3>About the role</h3><p>As an Email Support Specialist, you will be an integral part of our customer service team, ensuring that our clients receive timely and effective support through email communication. In this full-time remote position, you will address customer inquiries, troubleshoot issues, and provide solutions, all while enhancing the customer experience and fostering long-term relationships.</p><h3>Key responsibilities</h3><ul><li>Respond promptly and professionally to customer emails, addressing inquiries and resolving issues to ensure a high level of customer satisfaction.</li><li>Diagnose and troubleshoot technical issues reported by customers, providing clear and concise instructions to guide them through resolutions.</li><li>Maintain detailed records of customer interactions and solutions provided using our internal ticketing system, ensuring that all communications are documented accurately.</li><li>Collaborate with other departments, such as product and engineering teams, to escalate unresolved issues and contribute to the development of more robust solutions.</li><li>Continuously improve personal knowledge of products and services to provide accurate information and recommendations to customers.</li><li>Monitor and manage email response times and customer feedback to identify areas for improvement in service delivery.</li></ul><h3>Requirements</h3><ul><li>Strong written communication skills with the ability to articulate complex information clearly and concisely through email.</li><li>Proven troubleshooting abilities with a logical approach to problem-solving, especially in technical support scenarios.</li><li>Experience using customer support software or ticketing systems to manage and track customer inquiries effectively.</li><li>Ability to work independently in a remote environment while managing time efficiently and meeting deadlines.</li><li>High level of empathy and patience, with a commitment to providing exceptional customer service.</li><li>Familiarity with common software and technologies used in customer service and technical support roles.</li></ul><h3>Nice to have</h3><ul><li>Previous experience in a customer service or technical support role, particularly in a remote capacity.</li><li>Knowledge of our industry and related products, which will help you better assist customers.</li><li>Basic understanding of technical concepts and terminology that will enhance your ability to communicate effectively with customers experiencing technical difficulties.</li><li>Experience with knowledge management systems or creating FAQs and support documentation to assist in customer self-service.</li><li>Proficiency in additional languages, which can help cater to a diverse customer base and enhance support capabilities.</li></ul><h3>Why join us</h3><p>Joining our team means becoming part of a dynamic and dedicated team that values collaboration and innovation. We believe in empowering our employees to take initiative and contribute ideas that improve our processes and customer experiences. You'll have the opportunity to develop your skills and advance your career while working in a supportive and flexible remote environment that encourages work-life balance. Contributing to customer satisfaction and operational excellence is at the heart of what we do, and you can play a vital role in achieving that mission.</p>

Email Support Specialist | Customer Service & Technical Support

NBKC Bank

<p></p><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>Customer Experience Team Manager</b></h1><p><b>
Kansas City, MO | @Flex (Hybrid) </b><b>Monday&ndash;Friday Schedule with Occasional Saturdays</b></p><h3 class="jobSectionHeader"><b>
Lead a Team. Elevate the Experience. Make an Impact.</b></h3><p>
At <b>nbkc bank</b>, we're committed to creating remarkable experiences for our customers and our employees. We're looking for a <b>Customer Experience Team Manager</b> who is passionate about developing people, solving problems, driving operational excellence, and delivering exceptional customer service.</p><p>
In this role, you'll lead a team of Customer Experience Specialists, helping them succeed through coaching, mentorship, and ongoing development. You'll play a key role in ensuring customers receive outstanding support while fostering a collaborative, high-performing team culture.</p><p>
If you're a customer-focused leader who enjoys empowering others, improving processes, and making a meaningful impact every day, we'd love to meet you.</p><h2 class="jobSectionHeader"><b>
What You'll Do</b></h2><h3 class="jobSectionHeader"><b>
Lead &amp; Develop a High-Performing Team</b></h3><ul><li>
Manage, coach, and motivate a team of 5&ndash;6 Customer Experience Specialists.</li><li>
Set clear goals, expectations, and performance standards.</li><li>
Recruit, onboard, and train new team members.</li><li>
Conduct performance evaluations and provide ongoing feedback and development opportunities.</li><li>
Foster a positive, engaging, and collaborative work environment where employees can thrive.</li></ul><h3 class="jobSectionHeader"><b>
Deliver Exceptional Customer Experiences</b></h3><ul><li>
Oversee daily operations to ensure service levels and team objectives are consistently met.</li><li>
Support team members in handling customer inquiries with professionalism, empathy, and efficiency.</li><li>
Identify performance trends and coaching opportunities that improve customer satisfaction.</li><li>
Help maintain and elevate nbkc's exceptional customer service standards.</li></ul><h3 class="jobSectionHeader"><b>
Resolve Complex Customer Issues</b></h3><ul><li>
Serve as an escalation point for challenging customer situations.</li><li>
Partner with internal teams to quickly resolve complaints and service concerns.</li><li>
Drive solutions that balance customer advocacy with business objectives and risk management.</li></ul><h3 class="jobSectionHeader"><b>
Ensure Operational Excellence &amp; Compliance</b></h3><ul><li>
Promote adherence to all banking regulations, security standards, policies, and procedures.</li><li>
Assess risk and exercise sound judgment when making decisions.</li><li>
Handle confidential information with discretion and professionalism.</li><li>
Stay informed of regulatory changes and ensure team practices remain compliant.</li><li>
Contribute to process improvements and operational efficiencies across the Customer Experience function.</li></ul><h2 class="jobSectionHeader"><b>
What You'll Bring</b></h2><h3 class="jobSectionHeader"><b>
Required Qualifications</b></h3><ul><li>
High school diploma or GED.</li><li>
2+ years pf experience supervising or managing employees in a call center setting, including responsibility for performance, quality, and employee development.</li><li>
3&ndash;5 years of banking experience.</li><li>
Previous supervisory, team lead, or management experience preferred.</li><li>
Strong knowledge of banking products, services, systems, policies, and procedures.</li><li>
Exceptional customer service and relationship-building skills.</li><li>
Strong problem-solving, critical thinking, and decision-making abilities.</li><li>
Experience coaching and developing employees.</li><li>
Ability to work collaboratively in a fast-paced, team-oriented environment.</li></ul><h3 class="jobSectionHeader"><b>
You'll Stand Out If You Have</b></h3><ul><li>
A passion for developing and motivating teams.</li><li>
The ability to identify customer needs while effectively managing risk.</li><li>
Experience working in a complex, multi-functional banking environment.</li><li>
Strong sales and relationship management skills.</li><li>
Proficiency with Microsoft Office applications.</li><li>
Excellent written and verbal communication skills.</li><li>
Strong attention to detail and accuracy.</li></ul><h2 class="jobSectionHeader"><b>
Why Join nbkc?</b></h2><p>
Lead and develop a talented customer experience team</p><p>
Make a direct impact on customer satisfaction and team success</p><p>
Enjoy a flexible hybrid work environment</p><p>
Collaborate with an innovative and people-focused organization</p><p>
Grow your leadership skills while helping shape the customer experience</p><h3 class="jobSectionHeader"><b>
Ready to Lead the Experience?</b></h3><p>
If you're a leader who is energized by coaching others, delivering exceptional customer service, and creating positive outcomes for both customers and employees, we encourage you to apply.</p></div></div></div></div></div></div></div><p><b>
Work Environment</b></p><p>
This is a hybrid role (@Flex) based out of our <b>Kansas City, MO</b> office, enjoy the best of both worlds with a mix of in-office and remote work.</p><p><b>
Onsite expectations for this role:</b> Monday, Wednesday, and Friday</p><p><b>
Remote Days for this role:</b> Tuesday, Thursday, and Saturday</p><p><b>
Shift</b>: Monday&ndash;Friday, 9:30 AM&ndash;6:15 PM CST, rotating Saturdays 9:00 AM-1:00pm CST</p><p>
Ready to bring your passion for people and service to a team that values innovation, collaboration, and heart?</p><div><h2 class="jobSectionHeader"><b>
 Why nbkc?</b></h2><ul><li>
Flexible hybrid work environment.</li><li>
A collaborative and supportive culture.</li><li>
Opportunities to grow your career and expand your skills.</li><li>
Meaningful work that impacts employees across the organization.</li><li>
A team of smart, curious, and genuinely great people.</li></ul><p><b>
Ready to make an impact? We'd love to hear from you. Apply today!</b></p></div><div><div><b>
And the benefits don't hurt either:</b></div>
4 weeks PTO + 12 holidays + your birthday off<ul><li>
401(k) with generous match and immediate vesting</li><li>
Multiple health plan options (HSA, PPO, FSA)</li><li>
Paid parental leave</li><li>
Wellness programs and onsite gym</li><li>
Paid volunteer time</li><li>
Anniversary awards at 3 and 5 years</li><li>
Paid 4-week sabbaticals at 10, 18, and 25 years</li><li>
Flexible work options that support work-life integration</li></ul></div><div><div><b>
</b><b> Let&rsquo;s Do This</b></div><div><b>
Our Hiring Process</b></div><div></div><div><br>
We respect your time. Once we review your application, we&rsquo;ll reach out with next steps, whether that&rsquo;s a phone chat, video call, or even grabbing a coffee. We&rsquo;ll keep you informed every step of the way.</div><div></div><div><b><br>
Why You&rsquo;ll Love Working at nbkc</b></div><div><b>
Perks &amp; Benefits You&rsquo;ll Brag About:</b></div><div><ul><li>
Hybrid flexibility with a modern @Flex work model (Kansas City HQ).</li><li>
Multiple comprehensive health plans (HSA, FSA, PPO your choice!)</li><li>
12 paid holidays + your birthday off + 8 volunteer hours/year</li><li>
401k with <i>immediate vesting</i> and a generous company match</li><li>
Paid parental leave</li><li>
Access to behavioral health advocates and an Employee Assistance Program (EAP)</li><li>
Wellness perks, reimbursement programs, and on-site gym</li><li>
Taking 4-week paid sabbaticals for your 10-, 18-, and 25-year anniversaries</li><li>
Collaborative, growth-minded culture that celebrates innovation and ideas</li><li>
Meaningful work building products that truly help customers achieve their financial goals</li><li>
Opportunities to grow your career in one of the most transformative industries</li></ul></div><div></div><div><b><br>
About nbkc</b></div><div>
nbkc isn&rsquo;t your typical bank, and we don&rsquo;t want to be.</div><div>
We&rsquo;re reimagining what a bank can be by investing in people, technology, and a culture that brings out the best in each other.</div><div></div><div><br>
nbkc is deeply committed to diversity, equality, and inclusion in all its practices, especially when it comes to growing our teams. We aim to build a company whose culture promotes inclusion and embraces how rewarding it is to work with employees from all walks of life.</div><div></div><div><br>
We&rsquo;ve been proudly recognized as one of Kansas City&rsquo;s Best Places to Work for 5+ years, and once you&rsquo;re here, you&rsquo;ll see why.</div><div></div><p><b><br>
nbkc bank is an Equal Opportunity-Affirmative Action Employer &ndash; Minority/Female</b><b> / Disability / Veteran / Gender Identity / Sexual Orientation</b></p></div></div><p></p>

Customer Experience Team Manager

Evernorth

<p><br /><strong>Job Overview</strong><br /><br /><br /><strong>Job Title:</strong> <strong>Remote Customer Service Representative</strong><br /><br /><strong>Company:</strong> <strong>Evernorth</strong> (a division of The Cigna Group)<br /><br /><strong>Location:</strong> <strong>Remote (United States)</strong><br /><br /><strong>Employment Type:</strong> <strong>Full-time</strong><br /><br /><strong>Salary:</strong> <strong>$25 - $35 USD per hour</strong><br /><br /><br />Evernorth Health Services is a dynamic and forward-thinking health services organisation, dedicated to making healthcare more affordable and accessible. As a division of The Cigna Group, we provide innovative pharmacy benefits, specialised care coordination, and data-driven solutions to a wide range of clients. We are currently seeking a dedicated and empathetic Customer Service Representative to join our fully remote team. The ideal candidate will be a first point of contact for our valued members, providing outstanding support and ensuring a seamless customer experience. This role is crucial in helping individuals navigate their health services and manage complex medical conditions effectively.<br /><br /><br /><br /><strong>Responsibilities</strong><br /><br /><br />As a Customer Service Representative, you will be responsible for a variety of tasks focused on delivering exceptional support. Key responsibilities include:<br /><br /><br />• Responding professionally and efficiently to customer enquiries via telephone, email, and digital messaging platforms.<br /><br />• Providing clear and accurate information regarding pharmacy benefits, claims, and available health solutions.<br /><br />• Assisting customers with problem-solving and resolving any issues they may encounter in a timely and empathetic manner.<br /><br />• Maintaining detailed and precise records of all customer interactions and transactions in our company database.<br /><br />• Collaborating with internal departments, including care coordination and pharmacy teams, to manage and resolve complex customer cases.<br /><br />• Adhering strictly to data protection and confidentiality policies to ensure the security of sensitive customer information.<br /><br />• Consistently meeting or exceeding established performance metrics and quality assurance standards.<br /><br /><br /><br /><strong>Qualifications</strong><br /><br /><br />To be successful in this role, you will need a combination of experience, skills, and personal attributes. The essential qualifications include:<br /><br /><br />• Proven experience in a customer-facing service role. Experience within the healthcare, pharmacy, or insurance sectors is highly advantageous.<br /><br />• Exceptional verbal and written communication skills, with a talent for conveying complex information clearly and concisely.<br /><br />• Strong active listening and problem-solving abilities, with a genuine desire to help others.<br /><br />• A high degree of professionalism, patience, and empathy when dealing with sensitive situations.<br /><br />• Excellent organisational and time-management skills, with the ability to prioritise tasks effectively in a remote environment.<br /><br />• Proficiency in using standard office software and a strong capacity to learn new systems and customer relationship management (CRM) tools.<br /><br />• The ability to work independently and as part of a collaborative team in a remote setting.<br /><br />• A private, quiet, and distraction-free home office space with a reliable, high-speed internet connection.<br /><br /><br /><br /><strong>What We Offer</strong><br /><br /><br />• A competitive hourly wage of <strong>$25 - $35 USD</strong>.<br /><br />• The flexibility and convenience of a fully remote, full-time position.<br /><br />• The opportunity to build a rewarding career within a leading global health services organisation.<br /><br />• A supportive and inclusive team culture that values collaboration and professional growth.<br /><br />• Meaningful work that directly contributes to improving the health and well-being of our customers.<br /><br /> </p>

Remote Customer service

Explore 78+ Customer service rep in Kansas City this August. Find roles across top companies and apply now to boost your career.