hr executive

hr manager

receptionist

front desk receptionist

call center agent

hotel guest service agent

The First Group Hospitality

<div>Overview:
<div><b>
About The First Collection:</b><br>
The First Collection represents a new era of urban lifestyle resorts, delivering a unique blend of hospitality across Dubai&rsquo;s vibrant landscape. Known for merging modern sophistication with authentic Dubai charm, The First Collection is where exceptional service meets innovative design. Each hotel in the portfolio offers bespoke experiences, including exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah for both dining and beachside relaxation, as well as serene city escapes that reflect Dubai&rsquo;s dynamic energy. As part of The First Group, a leader in award-winning hospitality and real estate developers in Dubai, The First Collection is more than a hotel brand&mdash;it&rsquo;s an immersive journey into the heart of Dubai.</div><div></div><div><b><br>
About The First Collection Marina:</b><br>
Nestled in Dubai Marina, The First Collection Marina provides a chic urban escape with stunning views and premium facilities with 493 guest rooms and suites. Guests can relax in the rooftop pool, rejuvenate at the spa, and enjoy exclusive access to Soluna Restaurants &amp; Beach Club on the Palm Jumeirah, encompassing both dining and beach club experiences. Ideal for travellers seeking a relaxed yet lively stay, this hotel captures the spirit of Dubai Marina.</div><div></div><p><b><br>
About The First Group Hospitality</b></p><p>
The First Group Hospitality is a Dubai-headquartered, full-service hospitality management company specialising in hotel operations, asset management, and F&amp;B strategy. With a team of industry veterans and a proven track record, the company delivers tailored solutions that enhance efficiency, optimise revenue, and maximise asset value for investors and hotel owners. As a trusted third-party hotel management provider, The First Group Hospitality partners with leading global brands to drive operational excellence and long-term profitability, thanks to expertise spanning property performance optimisation, cost management, and guest experience enhancement. Beyond management, The First Group Hospitality develops and operates a dynamic portfolio of upscale hotels, residences, and award-winning restaurants, creating high-value hospitality assets that stand out in the market.</p><p>
For more information, visit tfghospitality.com</p>
Job Description:
<div>
The Club Lounge Agent is responsible for the set-up, clearing and cleanliness of the Lounge area in safe and efficient compliance with policies and procedures and brand standards. Must deliver personal service to our VIP Guests and complies with all guest service basics such as proper uniform, name tag and proper guest greetings.</div><p>
Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management.</p><p></p><p><br>
Reports any deviations from policies, procedures, brand standards and regulations to management. Should be knowledgeable on hotel facilities and services to assist guests as appropriate and ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.</p><ul><li>
Perform Check In/Check Out for VIP Club Lounge guests</li><li>
Monitor lounge access and ensure only eligible guests are admitted</li><li>
Welcome and assist club lounge guests in a professional and courteous manner</li><li>
Serve drinks, beverages, and light refreshments to guests</li><li>
Replenish food and beverage items and coordinate with kitchen/bar staff</li><li>
Support smooth lounge operations during peak hours</li><li>
Comply with policies and Practice safe work habits and comply with Sanitary, safety, security and emergency procedures.</li><li>
Respond promptly to guest requests and resolve concerns efficiently</li><li>
Perform any other tasks / duties as requested by management</li></ul>
Desired Skill &amp; Expertise:
<ul><li><div>
Excellent customer service and guest relations skills</div></li><li><div>
Strong verbal and written communication abilities</div></li><li><div>
Knowledge of food and beverage service, including serving drinks</div></li><li><div>
Front desk and receptionist operation skills</div></li><li><div>
Ability to multitask and manage guest requests efficiently</div></li><li><div>
Professional appearance and positive attitude</div></li><li><div>
Basic computer skills and familiarity with hotel systems</div></li><li><div>
Problem-solving and conflict resolution skills</div></li><li><div>
Attention to detail and organizational abilities</div></li><li><div>
Ability to work independently and as part of a team</div></li></ul></div>

Guest Service Agent

Pyramisa Hotel Apartment

<p>Provide the best level of service to guests and enhance customer satisfaction by offering timely, accurate, trouble-free, and courteous service to arriving and in-house guests.</p><p>&middot; Responds to guest requests for information about the hotel and its surroundings.</p><p>&middot; Arranges for special services requested by the guests.</p><p>&middot; Reviewing the PMS to check all updates related to guests in house, arrivals, departures and take proper handover from the previous shift.</p><p>&middot; Arranges fulfilment of guest services by working with Bell staff, Housekeeping, Reservations and F&amp;B.</p><p>&middot; Allocates rooms and issues appropriate keys.</p><p>&middot; Follows-up and verifies arrivals by updating registration cards with regards to spelling of guest&rsquo;s name, address, e-mail address, telephone number, method of payment, guest&rsquo;s preferences.</p><p>&middot; Handles incoming guest room reservations.</p><p>&middot; Handles reservations for guests &amp; restaurants, etc.</p><p>&middot; Aware at all times of current room status and room availability.</p><p>&middot; Fully aware of current and future hotel promotions.</p><p>&middot; Find ways for upselling upon check-in and during the stay of the guests to maximize room revenue.</p><p>&middot; Increases hotel revenue by promoting Food and Beverage alternatives.</p><p>&middot; Completes shift closing accurately by getting appropriate approval signatures.</p><p>&middot; Adheres to hotel policies regarding the use of cash banks.</p><p>&middot; Communicates effectively with guests, colleagues, and superiors</p><p>Job Type: Full-time</p><p>Pay: AED1,800.00 per month</p><p>Ability to commute/relocate:</p><ul><li>Dubai: Reliably commute or planning to relocate before starting work (Required)</li></ul><p>Experience:</p><ul><li>Front Office: 1 year (Preferred)</li><li>Hospitality: 1 year (Preferred)</li></ul>

TownX Real Estate Development LLC

<p><b>TownX Real Estate Development LLC is a leading Dubai-based property developer, recognized for delivering premium residential communities that reflect luxury, quality, and exceptional client experience. Our commitment extends beyond construction to ensuring a world-class service journey for residents, guests, and stakeholders.</b></p><p><b>Role Summary</b></p><p><b>We are seeking a highly experienced male hospitality professional with a minimum of 5 years&rsquo; experience in luxury or 5-star service environments. The role requires a polished, service-driven individual capable of delivering exceptional guest experiences while representing the company with professionalism, confidence, and discretion.</b></p><p><b>The successful candidate will play a key role in guest relations, service excellence, and operational coordination, ensuring all interactions reflect the highest standards of hospitality.</b></p><p><b>Key Responsibilities</b></p><ul><li><b>Deliver personalized, high-quality guest services that consistently meet 5-star hospitality standards.</b></li><li><b>Serve as a primary point of contact for guests, handling inquiries, requests, and complaints with professionalism, efficiency, and discretion.</b></li><li><b>Anticipate guest needs and proactively provide solutions to enhance overall experience.</b></li><li><b>Coordinate closely with internal departments to ensure seamless service delivery and smooth daily operations.</b></li><li><b>Maintain comprehensive knowledge of company services, facilities, and local attractions to provide accurate recommendations.</b></li><li><b>Support, guide, and mentor junior staff on service standards, etiquette, and best hospitality practices.</b></li><li><b>Ensure impeccable personal presentation, conduct, and adherence to company service protocols at all times.</b></li><li><b>Assist in guest arrivals, VIP handling, events, and concierge-style services when required.</b></li></ul><p><b>Qualifications &amp; Experience</b></p><ul><li><b>Minimum 5 years of experience in hospitality or guest services, preferably within 5-star hotels, luxury residences, resorts, or premium service environments.</b></li><li><b>Strong command of English; additional languages are an advantage.</b></li><li><b>Proven ability to manage high-profile guests and demanding service expectations.</b></li><li><b>Excellent interpersonal, communication, and problem-solving skills.</b></li><li><b>Ability to work flexible hours in a fast-paced, service-oriented environment.</b></li><li><b>Professional appearance, strong work ethic, and service-focused mindset.</b></li></ul><p>Job Type: Full-time</p><p>Pay: From AED5,000.00 per month</p>

SENIOR HOSPITALITY PROFESSIONAL / GUEST SERVICES SPECIALIST (Male)

Westminster Properties

<p>Job Seekers: <b>for immediate joining only</b> (no notice period), please apply only if you meet the following requirements:</p><p><b>RESERVATION AGENT</b>: <b>5* Hotel Back ground </b>(or Holiday Homes) with solid experience in <b>PROPERTY MANAGEMENT SYSTEM </b>(like Opera, RMS) as reservation executive (back office)</p><p><b>URGENT</b></p><ul><li><b>5* Hotel UAE Experience</b> in <b>Property Management System</b> regarding reservations booking, check-in, check-out, cancellations, invoicing, receipts, blocking the units, unit availability in PMS, month-end closing, recording expenses,</li><li>Create direct reservations in the property management software as per apartment availability by coordinating with sales and guest service staff</li><li>Block the rooms in reservation management system</li><li>Prepare the confirmation letter</li><li>Create the Check-in in the reservation software.</li><li>Prepare the receipt from the reservation software.</li><li>Create the Check-out after verifying that all payments have been received and invoice has been generated</li><li>Quote room rates, determine promotions plans and coordinate with guest service executives and marketing team.</li><li>Quote for the refund in case of cancelled reservation.</li></ul><p><b>REQUIREMENTS</b></p><p><b>Minimum 2 years solid UAE Experience in 5* Hotel </b>(or Holiday Homes) <b>as reservation agent with extensive experience in PROPERTY MANAGEMENT SYSTEM (Opera, RMS)</b></p><ul><li><b>Immediate joiners and visa takers (only visit or cancelled Visa)</b></li><li>Attractive and can speak English, Arabic.</li><li>A highly responsible and Confident individual and attention to details is a must. Should be flexible with timings</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: AED3,500.00 per month</p>

Reservation Agent (Hotel / Holiday Homes Background)

WADI AL SAHAB FOR MANAGEMENT AND CONSULTANCIES. CO

<div>
 <strong>
  Industry &amp; Sector:
 </strong>
 Hospitality &mdash; Full-service hotel and guest services operating in the United Arab Emirates. We deliver high-touch front-office experiences for business and leisure travellers across the Emirates, focusing on efficiency, hospitality standards, and guest satisfaction.
 <br/>
 <br/>
 <strong>
  Primary job title (standardized):
 </strong>
 Front Desk Agent / Hotel Receptionist
 <br/>
 <br/>
 <strong>
  About The Opportunity
  <br/>
  <br/>
 </strong>
 Join an on-site front-office team in a busy UAE hotel environment where you will be the first point of contact for guests. This role suits organised, guest-focused professionals who can manage check-ins/check-outs, reservations, billing and guest enquiries while maintaining high standards of service and accuracy.
 <br/>
 <br/>
 Role &amp; Responsibilities
 <br/>
 <br/>
 <ul>
  <li>
   Welcome guests, manage efficient check-in and check-out processes, and ensure accurate registration and room assignment.
  </li>
  <li>
   Handle reservations, modify guest bookings, and coordinate room availability with housekeeping and reservations teams.
  </li>
  <li>
   Process guest payments, maintain accurate billing, perform cashiering duties and reconcile end-of-shift transactions.
  </li>
  <li>
   Operate property management and front-office systems to record guest data, special requests, and maintain confidentiality.
  </li>
  <li>
   Respond promptly to guest enquiries and complaints&mdash;resolve or escalate issues to maintain guest satisfaction and service standards.
  </li>
  <li>
   Coordinate with concierge, housekeeping, maintenance and F&amp;B teams to fulfil guest requests and ensure a seamless stay.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Skills &amp; Qualifications
  <br/>
  <br/>
 </strong>
 Must-Have
 <br/>
 <br/>
 <ul>
  <li>
   Proven experience in hotel front desk or guest services roles.
  </li>
  <li>
   Operational knowledge of Opera PMS or equivalent property management systems.
  </li>
  <li>
   Proficiency with POS systems and basic cashiering/billing procedures.
  </li>
  <li>
   Fluent English (verbal and written); clear telephone etiquette.
  </li>
  <li>
   Strong attention to detail and ability to handle transactions accurately under pressure.
  </li>
  <li>
   Valid legal authorization to work in the UAE.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Arabic language proficiency.
  </li>
  <li>
   Experience with MICROS/Oracle POS or global distribution/reservation systems.
  </li>
  <li>
   Formal training or certificate in hospitality, customer service or front office operations.
   <br/>
   <br/>
  </li>
 </ul>
 Benefits &amp; Culture Highlights
 <br/>
 <br/>
 <ul>
  <li>
   On-site role in a fast-paced hospitality environment with opportunities for cross-department exposure and growth.
  </li>
  <li>
   Competitive UAE compensation package, staff benefits and training to advance front-office skills.
  </li>
  <li>
   Clear career pathways for high performers within hotel operations and guest services.
   <br/>
   <br/>
  </li>
 </ul>
 To apply, highlight your front-office experience, familiarity with Opera PMS or similar systems, and your language abilities. Employer: WADI ALSAHAB FOR MANAGEMENT CONSULTANCIES CO.
 <br/>
 <br/>
 Skills: management,cashiering,operations
</div>


Hotel Receptionist

Hyatt Centric Jumeirah Dubai

<div><div><p>Summary</p><div><div>
<div><b>Hyatt Centric Jumeirah Dubai</b>, located along La Mer Beach in Jumeirah 1, combines modern elegance with local charm. At Hyatt, we believe in more than just hospitality - we care for people so they can be their best. As a Guest Services Officer, you'll play a key role in bringing our purpose to life, and our hope is that each day you will uncover new reasons to love what you do!
<div>
<p>We are seeking a friendly, professional, and highly organized team player who is capable of managing multiple tasks in a fast-paced environment. As the first point of contact for our clients, visitors, and staff, you will play a key role in creating a positive first impression and ensuring smooth daily operations. The ideal candidate will be approachable, detail-oriented and have a passion for delivering exceptional experiences to our guests. Although your English skills should be great in both verbal and written, we also are looking for a candidate who master a second language such as French, Spanish or Russian.</p>
<p>
At <b>Hyatt</b>, we are committed to providing a workplace where our associates can thrive and be their best selves. If this role aligns with your expertise, or you simply have a passion for Hospitality, we look forward to hearing from you.</p>
</div>
</div></div></div></div><div><p>Qualifications</p><div><ul>
<li>High school diploma or equivalent; additional certifications or coursework in office administration is a plus.</li>
<li>Proven experience as a receptionist, front desk representative, or similar role preferred.</li>
<li>Strong verbal and written communication skills in either Spanish, French or Russian.</li>
<li>Professional phone etiquette and a customer service-oriented mindset.</li>
<li>Proficient in MS Office (Word, Excel, Outlook) and general office software.</li>
<li>Ability to manage time efficiently and prioritize tasks.</li>
<li>Strong organizational skills and attention to detail.</li>
<li>Ability to handle sensitive and confidential information with integrity.</li>
<li>Positive attitude, team player, and ability to work in a fast-paced environment</li></ul></div></div></div>

GUEST SERVICES OFFICER (RUSSIAN/FRENCH/SPANISH SPEAKING)

Tasleeh Facility Management

<p>Sales Agent &ndash; Holiday Homes (Full Time)</p><p>We are looking for an experienced <b>Sales Agent &ndash; Holiday Homes</b> to join our growing team.</p><p><b>Salary:</b> AED 4,000 &ndash; 5,000 (Based on experience)<br/><b>Job Type:</b> Full Time</p><p>Requirements:</p><ul><li>3&ndash;4 years of experience in Holiday Homes / Real Estate / Hotels</li><li>Previous hotel experience is a must</li><li>Strong sales and negotiation skills</li><li>Arabic or English fluency (both preferred)</li><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, Marketing or related field</li><li>Strong communication and customer service skills</li><li>Ability to achieve sales targets and work under pressure</li></ul><p>Job Responsibilities:</p><ul><li>Generate new leads and close sales for holiday homes units</li><li>Manage listings and inquiries across property portals</li><li>Handle reservations and guest communications</li><li>Coordinate with operations and housekeeping teams</li><li>Conduct property viewings and client meetings</li><li>Maintain updated availability and pricing</li><li>Monitor competitors and market trends</li><li>Prepare daily/weekly sales reports</li><li>Build and maintain strong client relationships</li><li>Ensure high guest satisfaction and positive reviews</li></ul><p>Systems &amp; Platforms Required:</p><ul><li>Property Finder</li><li>Booking.com Extranet</li><li>Dubizzle</li><li>Airbnb Hosting Platform</li><li>Agoda YCS</li><li>Reservation.com</li><li>Oracle System</li><li>Opera PMS System</li></ul><p>Job Type: Full-time</p><p>Pay: AED4,000.00 - AED5,000.00 per month</p>

Sales Agent – Holiday Homes (Full Time)

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2298 hotel guest service agent jobs In Dubai

Guest Service Agent

Guest Service Agent

SENIOR HOSPITALITY PROFESSIONAL / GUEST SERVICES SPECIALIST (Male)

Reservation Agent (Hotel / Holiday Homes Background)

Hotel Receptionist

GUEST SERVICES OFFICER (RUSSIAN/FRENCH/SPANISH SPEAKING)

Sales Agent – Holiday Homes (Full Time)