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customer service representative Jobs in Dubai

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hotel guest service agent

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction. 
Qualifications 
<ul><li>
A strong focus on customer service</li><li>
Prior experience in hotel front office operations is preferred</li><li>
Excellent communication skills; fluency in English is required</li><li>
Be able to work shifts, weekends and public holidays</li><li>
Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred</li></ul></div>

Guest Services Agent

Jumeirah

Guest Services Executive - Concierge - Jumeirah Beach Hotel Join to apply for the Guest Services Executive - Concierge - Jumeirah Beach Hotel role at Jumeirah About Jumeirah Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world's most discerning travellers. About Jumeirah Beach Hotel Jumeirah Beach Hotel is Jumeirah's founding property, characterised by its wave-like design, set along one of Dubai's most exclusive shorelines. Since its opening in 1997, the resort has become a leading global tourist and family destination. The resort offers a wide range of leisure, wellness, and children's facilities, complemented by a diverse selection of award-winning dining experiences. About the Job An exciting opportunity has arisen for a Guest Services Executive - Concierge to join Jumeirah Beach Hotel. The main duties and responsibilities of this role include: <ul> <li>Manage and fulfil special guest requests, such as dining reservations, transportation arrangements, and bespoke local experiences, ensuring personalized service.</li> <li>Address guest inquiries promptly and professionally, providing expert recommendations on hotel services, events, and local attractions.</li> <li>Assist with the coordination of guest events or special occasions, ensuring all arrangements meet guest expectations.</li> <li>Build and maintain strong relationships with repeat guests and VIPs, offering thoughtful touches and personalized service to enhance loyalty.</li> <li>Collaborate with other hotel departments to ensure all guest requests are executed efficiently and seamlessly.</li> </ul> About You The ideal candidate for this position will have the following experience and qualifications: <ul> <li>Diploma in Hospitality Management, Business Administration or any related field.</li> <li>1 - 2 years of relevant experience in customer service or front desk roles within the hospitality industry</li> <li>Experience working in a multi-cultural environment</li> <li>Strong communication and interpersonal skills</li> <li>Software competencies - Microsoft Office programs</li> <li>Proficiency in English</li> </ul> About the Benefits At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. <ul> <li>Supportive and inclusive work environment</li> <li>Access to Learning & Development programs and clear career pathways</li> <li>Opportunities for internal mobility within our global network</li> <li>Colleague discounts on food, beverage, and hotel stays worldwide</li> <li>Company-provided shared accommodation</li> <li>Comprehensive healthcare and life insurance coverage</li> <li>Paid annual leave and flight from your home country</li> <li>Performance-based incentives tailored to your role</li> <li>Competitive tax-free salary paid in UAE Dirhams (AED)</li> </ul> Seniority level <ul> <li>Not Applicable</li> </ul> Employment type <ul> <li>Full-time</li> </ul> Job function <ul> <li>Other</li> </ul> Industries <ul> <li>Hospitality</li> </ul> Referrals increase your chances of interviewing at Jumeirah by 2x. Get notified about new Concierge jobs in Dubai, Dubai, United Arab Emirates.

Guest Services Executive - Concierge - Jumeirah Beach Hotel

Accor

<div><div>Company Description</div> 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges.<div> 
Job Description</div> 
Receives guest calls, assists the guests in a professional and friendly manner.<ul><li>
Maintain effective communication with all related departments to ensure smooth service delivery.</li><li>
politely handle every query and exceed guest expectations.</li><li>
Maintain an up-to-date knowledge of the hotel and local services.</li><li>
Maintain an awareness of guest profile through the Opera guest profile system.</li><li>
Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.</li><li>
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.</li><li>
Take messages for guests and management as per the required standard.</li></ul><div> 
Qualifications</div> 
Minimum 1-2 years&rsquo; experience in a similar role in a hotel.<ul><li>
Fluency in English, both written and verbal communication skills.</li><li>
Additional language is an advantage.</li><li>
Energy and enthusiasm with an eye for detail.</li></ul></div>

Guest Service Communication Agent

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
Receives guest calls, assists the guests in a professional and friendly manner.<ul><li>
Maintain effective communication with all related departments to ensure smooth service delivery.</li><li>
politely handle every query and exceed guest expectations.</li><li>
Maintain an up-to-date knowledge of the hotel and local services.</li><li>
Maintain an awareness of guest profile through the Opera guest profile system.</li><li>
Maintain the guest wakeup call sheet and deliver calls accordingly on time and to the established standard.</li><li>
Ensure the proper operation of the switchboard, resulting in fast and efficient transferring of internal and external calls.</li><li>
Take messages for guests and management as per the required standard.</li></ul> 
Qualifications 
Minimum 1-2 years&rsquo; experience in a similar role in a hotel.<ul><li>
Fluency in English, both written and verbal communication skills.</li><li>
Additional language is an advantage.</li><li>
Energy and enthusiasm with an eye for detail.</li></ul></div>

Sheraton Grand Hotel, Dubai

<div>
 
 POSITION PURPOSE
 
 <ul>
 <li>
 To provide our guests with an on brand personalized arrival and departure experience.
 </li>
 <li>
 To ensure guest ledgers are well controlled.
 </li>
 <li>
 To effectively contribute in a high Guest Voice loyalty composite through recognition, friendliness, helpfulness and efficiency.
 </li>
 </ul>
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 <ul>
 <li>
 Ensure that services provided are in harmony with our Sheraton core values.
 </li>
 <li>
 Ensure that our guests receive an on brand personalized experience upon arrival, departure and throughout their stay.
 </li>
 <li>
 Acknowledge and recognize Marriott Bonvoy members and deliver the related welcome amenities upon arrival.
 </li>
 <li>
 Ensure implementation of the WELCOME upon Check in and FAREWELL upon check out.
 </li>
 <li>
 Ensure strict compliance with Sheraton Brand Standards in all related tasks and duties achieving 90% or above in the BSA inspection
 </li>
 <li>
 Live the Sheraton Brand Differentiators (Sheraton Sleep Experience and Sheraton Club).
 </li>
 <li>
 100% daily usage of the Guest planning Screen to deliver preferences successfully to our guests.
 </li>
 <li>
 Achieve the daily set goals for the following:
 </li>
 </ul>
 <ol>
 <li>
 Marriott Bonvoy Enrolments.
 </li>
 <li>
 Up selling revenue.
 </li>
 <li>
 COFC (Check Out For Children) daily capture ratio of 25% of check outs.
 </li>
 <li>
 YC (Your Choice) daily take rate of 15% of occupied rooms.
 </li>
 </ol>
 <ul>
 <li>
 Ensure smooth and clear communication with all other FO, HK, club and Room service associates.
 </li>
 <li>
 Control high balance report on a daily basis.
 </li>
 <li>
 Ensure compliance with PCI policies.
 </li>
 <li>
 Ensure rooms allocated for VIPs are not changed unless amenities are shifted.
 </li>
 <li>
 Acquire the proper product and service knowledge needed to perform your job properly.
 </li>
 <li>
 Ensure that guests&rsquo; requests are fulfilled and closed in GXP within 15 minutes as average response time.
 </li>
 <li>
 Ensure guests&rsquo; defects are closed in GXP within 15 minutes from the time the complaint was received while ensuring that guests are appropriately compensated and guests are satisfied.
 </li>
 <li>
 Use GXP to update guests profiles with requests, defects, preferences and any other comments/information acquired during stay
 </li>
 <li>
 Be aware of the hotel Fire and Emergency procedures.
 </li>
 <li>
 Perform daily buckets check against departure and clear the pending registration cards.
 </li>
 <li>
 Ensure desk is at all times equipped with functional equipment and stocked with enough stationary and collateral, forms and order them in a timely manner.
 </li>
 <li>
 Trouble Shoot and/or assist guests with internet issues.
 </li>
 <li>
 Assist the hotel revenue by:
 </li>
 </ul>
 <ol>
 <li>
 Rooms/Suites Upselling.
 </li>
 <li>
 Suggestive selling of the hotel restaurants.
 </li>
 </ol>
 <ul>
 <li>
 Have sufficient information about local surrounding areas to able to provide guests with choices and/or alternatives when requesting for assistance.
 </li>
 <li>
 Build positive, effective and on brand relationships with internal and external customers including VIPs and Marriott Bonvoy elite members.
 </li>
 <li>
 Enforce free marketing activities to promote the hotel services through our guests by encouraging them to post reviews and tweets in the various social media.
 </li>
 <li>
 Actively participate in the hotel sustainability, community and OI (Operational Innovation) activities.
 </li>
 <li>
 Ensure proper grooming and personal hygiene at all times as per hotel guidelines.
 </li>
 <li>
 Be knowledgeable about the hotel Guest Voice scores and current improvement plans set for the department.
 </li>
 </ul>
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 <ul>
 <li>
 Computer Skills
 </li>
 <li>
 Opera knowledge
 </li>
 <li>
 Team work spirit
 </li>
 <li>
 Excellent command of English
 </li>
 <li>
 Additional language is highly required
 </li>
 <li>
 Excellent communication and follow up skills
 </li>
 <li>
 Prompt and caring with guest services experience
 </li>
 <li>
 Honesty, integrity and ownership skills
 </li>
 </ul>
 
 
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
 <li>
 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
 <li>
 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
 </li>
 <li>
 Possess a warm and friendly demeanor;
 </li>
 <li>
 Strive to achieve satisfaction and delight of our customers;
 </li>
 <li>
 Are detail oriented;
 </li>
 <li>
 Thrive on pride of work and its product;
 </li>
 <li>
 Play as a team to achieve common goals;
 </li>
 <li>
 Have immaculate personal presentation e.g. grooming and conversational ability;
 </li>
 <li>
 Demonstrate self-confidence, energy and enthusiasm;
 </li>
 <li>
 Have a strong ability to learn skills, retain and demonstrate learning;
 </li>
 <li>
 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 EDUCATION
 
 
 Bachelor degree required.
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 Ability to stand for long hours.
 
</div>

Guest Service Agent

<div>
 
 Company Description
 
 
 
 
 Join
 
 
 us at Accor,
 
 
 where
 
 
 life pulses
 
 
 with
 
 
 passion!
 
 
 
 As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.
 
 
 By joining us, you will become a Heartist&reg;, because hospitality is, first and foremost, a work of heart.
 
 
 You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world!
 
 
 You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.
 
 
 Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues
 
 
 
 Hospitality
 
 
 is
 
 
 a
 
 
 work
 
 
 of
 
 
 heart
 
 
 ,
 
 
 
 
 Join
 
 
 us and
 
 
 become
 
 
 a
 
 
 Heartist
 
 
 &reg;.
 
 
 
 
 Job Description
 
 
 
 This position represents as the main point of contact for all guest who ensures the highest level of guest satisfaction from arrival to departure. Welcomes and answers to guest queries efficiently. Ensure the accuracy of guest billings. Promotes the hotel services and facilities.
 
 
 
 Ensuring Exceptional Customer Experience
 
 
 
 <ul>
 <li>
 Anticipate guest needs and exceed guest expectations.
 </li>
 <li>
 Recognize and appreciate repeat guests and elite members.
 </li>
 <li>
 Provide services which are prompt, professional and discreet.
 </li>
 <li>
 Have a great understanding in terms of product knowledge. Therefore, able to answer guest enquiries confidently.
 
 
 </li>
 </ul>
 
 Core Work Activities
 
 
 
 <ul>
 <li>
 Present and visible in the lobby, he or she is easily identifiable by guests as the person to whom they should go.
 </li>
 <li>
 Handles guests' requests for information and provides answers; puts them in contact with the appropriate people if necessary.
 </li>
 <li>
 Assist with any check-in and check-out procedure.
 </li>
 <li>
 Ensure that guest is allocated in a room in accordance to guest preferences.
 </li>
 <li>
 Handles any customer problems and resolve promptly.
 </li>
 <li>
 Informs guests about the formalities including hotel policies, any particular conditions relating to their stay and the services available.
 </li>
 <li>
 Answer phone calls in accordance to the standards. Transfer calls if necessary.
 </li>
 <li>
 Take charge of group billing and other requirements.
 </li>
 <li>
 Promote hotel loyalty program. Hence, able to explain all information pertinent to the membership program confidently.
 </li>
 <li>
 Drive upsell and cross sell initiatives.
 </li>
 <li>
 Respects the privacy and security of hotel guest.
 </li>
 <li>
 Perform reservation, operator, guest relations and porter functions.
 </li>
 <li>
 Applies and actively supports the hotel's pricing policy in order to increase REVPAR.
 </li>
 <li>
 Respects procedures governing invoicing and cash operations.
 </li>
 <li>
 Monitors movements in the hotel lobby with discretion.
 </li>
 <li>
 Able to provide concierge services such as babysitting request, courier services, restaurant reservations, transportation arrangements and others.
 </li>
 <li>
 Ensure the lobby area is always compliant to the brand standards.
 </li>
 <li>
 Well versed in the property management system and other hotel systems to ensure effective running of the hotel operation.
 </li>
 <li>
 Able to carry out emergency response procedures.
 </li>
 <li>
 Adhere to all operating standard procedures, hotel policies and brand standards.
 </li>
 <li>
 Standing, sitting or walking for extended periods of time.
 
 
 </li>
 </ul>
 
 Administration
 
 
 
 <ul>
 <li>
 All cashiering functions are accurately and properly done. Any supporting internal forms to be documented and approved by AFOM.
 </li>
 <li>
 Ensure that all the required guest documentation is retrieved, updated on the system and stored safely complying to the private and confidential information policy.
 </li>
 <li>
 Internal communications to be consistently updated, acknowledged and passed on to others e.g log book, traces, BEO, etc.
 </li>
 <li>
 To balance the cash report and remittance envelope at the end of shift.
 
 
 </li>
 </ul>
 
 Others
 
 
 
 <ul>
 <li>
 Develop and maintain positive working relationships with others.
 </li>
 <li>
 Respects norms concerning hygiene and cleanliness in the workplace.
 </li>
 <li>
 Applies the hotel's safety regulations (fire hazards etc).
 </li>
 <li>
 Respects and participates in the sustainable practices hotel program.
 </li>
 <li>
 Perform other reasonable job duties as requested by Superiors.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Previous experience in Guest Services / Royal Service or similar coordinating position recommended
 </li>
 <li>
 Must have excellent communication skills, both written and verbal
 </li>
 <li>
 Must be highly organized, energetic and possess the ability to work well under pressure
 </li>
 <li>
 Must possess excellent decision-making, relationship, organization and planning skills
 </li>
 <li>
 Must have the ability to manage several tasks simultaneously
 </li>
 <li>
 Must be physically fit in order to lift and move luggage
 </li>
 <li>
 Proficient in the English language (verbal &amp; written), second language is an asset
 </li>
 <li>
 Must be flexible in terms of working hours
 </li>
 <li>
 Must have the ability to handle cash effectively and accurately
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Strong interpersonal and problem solving abilities
 </li>
 <li>
 Fluency in English , additional languages are a plus
 </li>
 </ul>
</div>

Anantara Hotels & Resorts

<div>
 
 Company Description
 
 
 
 A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
 
 
 
 Job Description
 
 
 
 Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests and team members. Within this, the key responsibilities for this position are:
 
 
 <ul>
 <li>
 Anticipate guest needs, and handle guest inquiries in a helpful and attentive manner.
 </li>
 <li>
 Has a complete knowledge of the resort product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Anantara properties.
 </li>
 <li>
 Take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times.
 </li>
 <li>
 Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
 </li>
 <li>
 Ensure that handling of all financial transactions is as per the resort policies.
 </li>
 <li>
 Proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
 </li>
 <li>
 Keep the supervisor informed of all guest feedback whether positive or negative.
 </li>
 <li>
 To develop a close and harmonious working relationship with all departments.
 </li>
 <li>
 Attend resort events, daily shift briefings and training to improve professional skills.
 </li>
 <li>
 Foster a good relationship with third party companies.
 </li>
 <li>
 Work closely with Concierge and limousine drivers to ensure smooth transfer arrangements for guests.
 </li>
 <li>
 Detailed and ensure proper handover from incoming and outgoing shifts.
 </li>
 <li>
 Answer telephones promptly and accurately and follow telephone etiquettes.
 </li>
 <li>
 Ensure timely follow up of all guest requests and reverts to guests or resort as appropriate.
 </li>
 <li>
 Take ownership of guest&rsquo;s requests and needs and ensures immediate action as appropriate.
 </li>
 <li>
 Keep Front Office Manager informed of all mishaps, unusual cases and guest feedbacks.
 </li>
 <li>
 Well acquainted with all resort facilities, including the guest room facilities and know all events in the resort.
 </li>
 <li>
 Keep himself/herself updated on the arrivals, departure and transport arrangements for the day.
 </li>
 <li>
 Ensure guest recognition.
 </li>
 <li>
 Is able to identify and acknowledge repeat guests and VIPs.
 </li>
 <li>
 Ensure that each guest interaction is a delightful experience for the guests.
 </li>
 <li>
 Never say &ldquo;NO&rdquo;. Offer alternatives as applicable.
 </li>
 <li>
 Always find a way to exceed guest&rsquo;s need and expectations.
 </li>
 <li>
 Ensure consistent delivery of resort&rsquo;s service standards.
 </li>
 <li>
 Is self-motivated and leads his colleagues by example.
 </li>
 <li>
 Respect the departmental duty roster and report to work on time.
 </li>
 <li>
 Is open and willing to adapt to new procedures for the benefit of guests and colleagues as and when introduces.
 </li>
 <li>
 Attend all scheduled training courses organized by the department and resort as and when asked to.
 </li>
 <li>
 Is a team player and actively participates in all team member activities.
 </li>
 <li>
 Present himself/herself at all times with professional courtesy and etiquette towards both guests and team members.
 </li>
 <li>
 Is well groomed and in proper uniform at all times.
 </li>
 <li>
 Maintain a professional demeanor at all times.
 </li>
 <li>
 Always project a positive image of the resort and company.
 </li>
 <li>
 Ensure strict compliance to all resort and local laws regarding CID, fire, health, safety and security procedures and actively participate in any training sessions conducted on the aforementioned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 A strong focus on customer service
 </li>
 <li>
 Prior experience in hotel front office operations is preferred
 </li>
 <li>
 Excellent communication skills; fluency in English is required
 </li>
 <li>
 Be able to work shifts, weekends and public holidays
 </li>
 <li>
 Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred.
 </li>
 </ul>
</div>

Guest Service Agent - Residence

Explore 2668+ Hotel guest service agent in Dubai this January. Find roles across top companies and apply now to boost your career.

2668 hotel guest service agent jobs IN Dubai

Guest Services Agent

Guest Services Executive - Concierge - Jumeirah Beach Hotel

Guest Service Communication Agent

Guest Service Communication Agent

Guest Service Agent

Guest Service Agent

Guest Service Agent - Residence