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Accor Group

Job Title Guest Relations Agent Front Desk Hospitality Dubai, UAE Job Description Guest Relations Agent Front Desk Hospitality Dubai, UAE Position Overview Accor is hiring a Guest Relations Agent for one of its premium hotels in Dubai, UAE. This front-facing role is ideal for hospitality professionals who thrive on delivering exceptional guest experiences. If you're passionate about service excellence and enjoy interacting with guests from around the world, this is your opportunity to grow within one of the most respected names in global hospitality. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Female preferred Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Guest Service and Front Office Support As a Guest Relations Agent, you will be the first point of contact for guests, ensuring a warm welcome and smooth departure while upholding Accor s service excellence. You will proactively engage with first-time visitors, assist with directions, provide information about hotel amenities, and respond to guest needs with professionalism and care. Your role is central to maintaining high guest satisfaction in a fast-paced front office environment. What You ll Do * Greet guests warmly upon arrival and departure, offering assistance and a lasting first impression * Engage first-time visitors with friendly conversation and hotel orientation * Provide detailed information on hotel facilities, promotions, and local attractions * Ensure compliance with departmental service standards and safety policies * Support smooth communication between guests and internal departments * Respond to guest queries, concerns, and feedback in a timely, solution-oriented manner * Uphold cleanliness and presentation standards at the front desk and lobby area * Perform additional front office duties as assigned by supervisors Ideal Profile Front Office and Guest-Facing Professionals * Previous experience in guest services or front desk role is required * Presentable appearance with excellent interpersonal and verbal communication skills * Ability to handle guest inquiries professionally and empathetically * Comfortable working in high-pressure environments with strong multitasking abilities * A collaborative team player with a calm and courteous demeanor * Highly responsible, punctual, and attentive to guest needs * Female candidates preferred for this position (as per operational requirements) Why Join Us Work with Accor in Dubai * Employee benefit card offering worldwide hotel discounts * Access to Accor s learning and development programs * Internal promotion and international mobility opportunities * Be part of a service-oriented, inclusive culture * Join a team that makes a real impact through social and environmental initiatives

Guest Relations Agent Front Desk Hospitality

Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front Desk Coordination and Guest Interaction As a Guest Services Agent, you will be responsible for ensuring the smooth and professional delivery of front desk and bell services. From handling guest luggage to managing transport needs and coordinating with other departments, your role is essential to guest satisfaction. You will act as the face of the hotel, making every interaction a positive and efficient experience. What You ll Do * Welcome guests upon arrival and assist with baggage handling, check-in coordination, and directions * Coordinate all guest services in line with Novotel and Accor brand standards * Ensure timely handling and delivery of luggage, incoming faxes, parcels, and room items * Maintain accurate records of luggage deliveries, guest belongings, and service logs * Inform guests about hotel amenities, facilities, local attractions, and nearby merchants * Manage airport transfer charges and coordinate transport needs accurately and professionally * Communicate effectively with bell desk, concierge, and front office teams for seamless operations * Uphold high standards of presentation, grooming, and customer service at all times * Respond to guest inquiries and concerns with empathy, professionalism, and a solution-oriented approach * Ensure service timelines are met (e.g., luggage pickup within 10 minutes, fax delivery within 15 minutes) * Support cross-functional teamwork and attend scheduled meetings or training as required Ideal Profile Service-Oriented and Professional * Previous experience in guest services, concierge, or front desk is preferred * Strong customer service skills and a natural flair for engaging with guests * Professional personal presentation and a positive, welcoming attitude * Detail-oriented, reliable, and capable of multitasking in a fast-paced environment * Proficient in Opera or similar hotel POS systems; basic computer literacy required * Good problem-solving abilities and clear communication under pressure * Manual driver s license preferred for handling transport or valet support * High school diploma or equivalent; hospitality-related qualifications are a plus * Willingness to work flexible shifts including evenings, weekends, and holidays

Guest Services Agent Front Office

IBIS

ibis One Central is currently seeking a Guest Service Agent to deliver exceptional service from the moment of guest arrival through to departure, ensuring a memorable and seamless experience throughout their stay
What is in it for you:
<ul>
 <li>Employee benefit card offering discounted rates in Accor worldwide</li>
 <li>Learning programs through our Academies</li>
 <li>Opportunity to develop your talent and grow within your property and across the world!</li>
</ul>
What you will be doing:
<ul>
 <li>Greet, check-in, respond to requests and settle accounts while providing exceptional service</li>
 <li>Take initiative to add a personalized experience</li>
 <li>Proudly promote the hotel facilities, looking for opportunities to enhance a guest s stay through up-selling</li>
</ul>

Guest Service Agent

NOVOTEL

Join our dynamic team at Novotel &amp; Adagio Premium Dubai Al Barsha as a Guest Service Agent. We're seeking an enthusiastic and customer-focused individual to create exceptional experiences for our guests. <ul> <li>Welcome guests with a warm, friendly demeanor and provide personalized attention throughout their stay</li> <li>Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail</li> <li>Anticipate guest needs and offer tailored recommendations for local attractions, dining, and activities</li> <li>Handle guest inquiries, requests, and concerns promptly and professionally</li> <li>Process reservations, room assignments, and billing with precision</li> <li>Collaborate with other departments to ensure seamless guest experiences</li> <li>Maintain up-to-date knowledge of hotel services, promotions, and local area information</li> <li>Assist with concierge services, including arranging transportation and making reservations</li> <li>Ensure the lobby and front desk areas are clean, organized, and inviting at all times</li> <li>Adhere to all hotel policies, procedures, and safety standards</li> </ul>

IHG Hotels & Resorts

Location: United Arab Emirates Location: Dubai Industry: Hospitality / Travel Function: Guest Services / Concierge Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time Role Summary The Guest Service Agent at InterContinental Dubai Marina will be the first point of contact for guest inquiries, requests, and assistance, ensuring all interactions are handled with professionalism, efficiency, and a personal touch. This role requires excellent communication skills, a strong sense of hospitality, and the ability to coordinate effectively with multiple departments to deliver seamless guest experiences. What You ll Do * Act as the primary point of contact for guest inquiries and requests via phone, email, and internal systems * Accurately log and dispatch service requests using the hotel s QEMS rapid response system * Follow up on guest requests to ensure timely completion and satisfaction * Handle wake-up calls, messages, and emails while ensuring guest privacy * Coordinate with in-room dining, housekeeping, laundry, and engineering teams to fulfill guest needs * Maintain up-to-date knowledge of hotel operations, events, promotions, and dining options * Update internal communication boards and logs with real-time operational information * Assist with remote check-in and check-out using Opera, ensuring accuracy and personalized service * Monitor and address guest complaints promptly, following up to ensure resolution Ideal Profile * 1 2 years of experience in a guest service or front office role, preferably in a luxury hotel * Strong English communication skills; additional languages are an advantage * Flexible with rotating shifts and working hours * Professional appearance with excellent grooming standards * Strong interpersonal skills and the ability to adapt to varying situations * Proficiency in hotel systems such as Opera is an advantage Why Join Us InterContinental Dubai Marina offers the opportunity to work in a dynamic, multicultural environment in one of Dubai s most prestigious locations. Team members enjoy professional development, global career opportunities, exclusive staff discounts, and a supportive workplace culture as part of IHG Hotels &amp; Resorts.

Guest Service Agent Luxury Hospitality Dubai, UAE

Job Title
Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE
Job Description
Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE Position Overview Queen Elizabeth II (QE2), Dubai s iconic floating hotel, is hiring a Bell Attendant to provide high-quality luggage assistance and guest support services. This role offers a unique opportunity to work in a historic luxury hospitality setting where exceptional guest care meets British maritime heritage. Ideal for service-oriented individuals with a background in front office or bell desk roles. Job Details Job Location: Dubai, United Arab Emirates Industry: Hospitality Function: Guest Services / Concierge Salary: 3000 4000 monthly (Market estimated) Gender: Any Candidate Nationality: Any Candidate Current Location: Any Job Type: Full Time Job Overview Front-of-House Luggage Services and Guest Assistance As a Bell Attendant, you will serve as the first point of contact for guests upon arrival and departure. You will assist with baggage handling, escort guests to their rooms, and manage storage facilities while maintaining the high service standards expected at QE2. You will coordinate closely with the front office, housekeeping, and reservations to ensure a seamless guest journey. What You ll Do * Greet and welcome all guests with professionalism and courtesy upon arrival * Assist guests with transporting, storing, and retrieving luggage * Maintain an organized and secure luggage storage area for both short- and long-term stays * Keep updated records of VIP, group, and individual arrivals for effective planning * Provide guests with directions, hotel information, and respond to general inquiries * Coordinate closely with housekeeping, sales, and reservations to align on room readiness and guest needs * Handle guest requests related to bell services efficiently and with a service-first mindset * Monitor and comply with hotel policies related to key handling and safety deposit boxes * Use Opera or similar hotel systems for tracking guest services and room allocations * Support a safe, clean, and organized lobby and bell desk area at all times Ideal Profile Courteous and Organized Hospitality Support * Minimum 1 year of experience in a similar bell desk or guest services role * Proficiency in Opera PMS is preferred * Fluency in English is required; knowledge of additional languages is a plus * Strong interpersonal skills and ability to remain calm and helpful under pressure * Good organizational skills and attention to detail when handling guest belongings * Team player with a strong service ethic and ability to multitask in a busy environment * Prior experience in a luxury or heritage hospitality setting is an advantage Why Join Us Queen Elizabeth II Hotel, Dubai * Work at one of Dubai s most unique and historic hospitality landmarks * Opportunities for professional development in a multicultural and guest-centric environment * Competitive salary and staff benefits * Be part of a team delivering exceptional guest service in a world-class floating hotel About the Company The Queen Elizabeth II (QE2) is the only floating hotel in Dubai, permanently docked at Port Rashid. Featuring 447 staterooms and a mix of heritage, dining, and entertainment experiences, the QE2 is a tribute to British maritime history. Now reimagined as a luxury hotel, the QE2 blends classic elegance with modern hospitality. Join a team that delivers unforgettable guest experiences aboard one of the world s most iconic ships.
Post Details

Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE

What You ll Do * Greet and escort guests to their tables with genuine warmth and professionalism * Maintain a high standard of presentation, grooming, and interpersonal interaction * Take guest reservations, manage waitlists, and coordinate table seating efficiently * Ensure guest satisfaction from arrival to departure by anticipating and addressing needs * Assist the restaurant manager and service team with daily operations and guest communication * Promote menu knowledge, special promotions, and handle guest inquiries with clarity * Collaborate with kitchen and service staff to ensure seamless service delivery * Monitor cleanliness and readiness of the dining area and entryway at all times * Participate in regular briefings and trainings related to service, safety, and hygiene standards * Maintain accurate guest records, hand over business cards, and support guest loyalty efforts * Log all guest concerns or special occasions to support personalized service * Adhere to Accor s safety, hygiene, fire, and emergency protocols Candidate Requirements * Diploma or degree in Hotel Management or Hospitality-related field * Strong interpersonal, communication, and customer service skills * Fluent in English; additional language proficiency is a plus * Previous experience in a hotel or upscale restaurant preferred * Well-groomed, organized, and adaptable in a fast-paced environment * Basic knowledge of POS systems and reservation platforms * Willingness to work in shifts, including evenings and weekends Why Join Us * Access to exclusive Accor employee benefits and global discounts * Opportunities for career advancement across Accor s worldwide network * Continuous learning through internal development academies * A values-driven culture that emphasizes trust, innovation, and respect * Play a central role in delivering exceptional guest moments every day About the Company Accor is a world-leading hospitality group with over 5,600 hotels, 45 brands, and a presence in more than 110 countries. In Dubai, Accor s diverse hotel portfolio offers dynamic opportunities for service professionals to grow and thrive. We believe in hospitality from the heart, encouraging every team member to bring passion, personality, and purpose to every guest interaction. Join us and shape the future of modern hospitality. Post Details

Restaurant Host - Guest Relations and Service Excellence - Accor Dubai

Explore 3577+ Hotel guest service agent in Dubai this November. Find roles across top companies and apply now to boost your career.

3577 hotel guest service agent jobs IN Dubai

Guest Relations Agent Front Desk Hospitality

Guest Services Agent Front Office

Guest Service Agent

Guest Service Agent

Guest Service Agent Luxury Hospitality Dubai, UAE

Bell Attendant Guest Services Luxury Floating Hotel Dubai, UAE

Restaurant Host - Guest Relations and Service Excellence - Accor Dubai