spa receptionist

en - reservation agent

front desk agent

front desk clerk

guest communication executive (reservation) Jobs in Istanbul

guest communication executive (reservation)

hotel receptionist

Hilton

<div><p>Front Office Agent</p><p>
A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><p><b><br>
What will I be doing?</b><br>
</p><p>As Front Office Agent, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p><ul><li>
Achieve positive outcomes from Guest queries in a timely and efficient manner</li><li>
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li><li>
Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li><li>
Demonstrate a high level of customer service at all times</li><li>
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li><li>
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li><li>
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li><li>
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li><li>
Comply with hotel security, fire regulations and all health and safety legislation</li><li>
Act in accordance with policies and procedures when working with front of house equipment and property management systems</li><li>
Follow company brand standards</li><li>
Assist other departments, as necessary</li></ul><p><b>
What are we looking for?</b><br>
</p><p>Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul><li>
Previous experience in a customer-focused industry</li><li>
Completed high school certificate or equivalent</li><li>
Positive attitude and good communication skills</li><li>
Commitment to delivering a high level of customer service</li><li>
Excellent grooming standards</li><li>
Ability to work on your own and as part of a team</li><li>
Competent level of IT proficiency</li></ul><p>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul><li>
Previous experience in cash handling</li></ul><p><b>
What&rsquo;s in it for me?</b></p><ul><li>
Career and development opportunities in Hilton Hotels Worldwide</li><li>
Competitive Salary &amp; Wages</li><li>
Private Health Insurance (After 6 Months of Your Service)</li><li>
&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members &amp; friends</li><li>
Complimentary Dry Cleaning for Business Attire</li><li><p>
Monthly Transportation Fee</p></li><li>
Extended nursing hours of 1,5 hours until the baby reaches to 18 months (for newly born mothers)</li><li>
14 days paid paternity leave</li><li>
Opportunity to make a positive impact on environment and community with Travel with Purpose program<br>
<br>
<b>What will it be like to work for Hilton?</b><br>
</li></ul><p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div><p></p>

Front Office Agent

DEKALB HOTEL İSTANBUL

<div><h2 class="jobSectionHeader"><b>Job Description</b></h2><div>
Pozisyon: Resepsiyonist<br>
<br>
&#350;irket: DEKALB HOTEL &#304;STANBUL<br>
<br>
DEKALB HOTEL &#304;STANBUL, dinamik ve enerjik bir Resepsiyonist ar&#305;yor. Bu pozisyon, otel misafirlerine &uuml;st&uuml;n hizmet sunma ve onlar&#305;n konaklamalar&#305;n&#305; unutulmaz k&#305;lma f&#305;rsat&#305; sunar.<br>
<br>
G&ouml;revler:<br>
<br>
<ul><li>Misafirlerin kar&#351;&#305;lanmas&#305; ve check-in/check-out i&#351;lemlerinin ger&ccedil;ekle&#351;tirilmesi</li><li>Misafirlerin sorular&#305;na, taleplerine ve &#351;ikayetlerine profesyonel ve zaman&#305;nda yan&#305;t verme</li><li>Otel hizmetleri ve olanaklar&#305; hakk&#305;nda bilgi vermek</li><li>Rezervasyonlar&#305;n al&#305;nmas&#305; ve y&ouml;netilmesi</li><li>G&uuml;nl&uuml;k raporlar&#305;n haz&#305;rlanmas&#305; ve y&ouml;netimle payla&#351;&#305;lmas&#305;</li><li>&#304;stanbul un tarihi ve turistik mekanlar&#305; hakk&#305;nda bilgi sahibi olmak</li><li>S&uuml;rd&uuml;r&uuml;lebilir Turizm hakk&#305;nda bilgi sahibi olmak</li></ul></div><h2 class="jobSectionHeader"><b>
Required Skills</b></h2><div><br>
<br>
<br>
<ul><li>En az lise mezunu</li><li>Otelcilik sekt&ouml;r&uuml;nde en az 1 y&#305;l deneyim</li><li>&#304;yi ileti&#351;im becerileri ve m&uuml;&#351;teri hizmetlerine y&ouml;nelik tutku</li><li>&Ccedil;ok g&ouml;revli ve h&#305;zl&#305; tempolu bir ortamda &ccedil;al&#305;&#351;abilme yetene&#287;i</li><li>Bilgisayar sistemlerine hakimiyet ve genel ofis becerileri</li><li>&#304;ngilizce dilinde ak&#305;c&#305; konu&#351;mak</li><li>&Uuml;&ccedil; vardiye sisteminde &ccedil;al&#305;&#351;&#305;yor olmak</li></ul><br>
DEKALB HOTEL &#304;STANBUL olarak, &ccedil;al&#305;&#351;anlar&#305;m&#305;z&#305;n kariyer hedeflerini desteklemek ve onlara b&uuml;y&uuml;me ve geli&#351;me f&#305;rsatlar&#305; sunmak i&ccedil;in &ccedil;abal&#305;yoruz. E&#287;er siz de misafir hizmetlerine tutkulu, enerjik ve dinamik bir profesyonelseniz, sizinle tan&#305;&#351;may&#305; d&ouml;rt g&ouml;zle bekliyoruz.</div></div>
<br><div></div><div><h2 class="jobSectionHeader"><b>Summary Info</b></h2><ul>
<div><p><b>Position</b></p>
<div>:</div>
<div>Resepsiyonist
</div></div><div><p><b>Sector</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Department</b></p>
<div>:</div>
<div>Turizm - Otelcilik
</div></div><div><p><b>Working Type</b></p>
<div>:</div>
<div>Tam zamanl&#305;
</div></div><div><p><b>Working Preference</b></p>
<div>:</div>
<div>&#304;&#351; Yerinde
</div></div><div><p><b>Career Level</b></p>
<div>:</div>
<div>Eleman
</div></div><div><p><b>Location</b></p>
<div>:</div>
<div>&#304;stanbul Anadolu Yakas&#305; Kad&#305;k&ouml;y, &#304;stanbul Anadolu Yakas&#305;
</div></div><div><p><b>Experience</b></p>
<div>:</div>
<div>0-25 y&#305;l
</div></div><div><p><b>Refresh Date</b></p>
<div>:</div>
<div>18.11.2025
</div></div><div><p><b>Last Application Date</b></p>
<div>:</div>
<div>14.01.2026</div></div></ul></div>

Resepsiyonist

Accor

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><br>
<ul><li>
Greet, check-in,check-out respond to requests and settle accounts while providing exceptional service.</li><li>
Take initiative to add a personalized experience.</li><li>
Proudly promote the hotel facilities, looking for opportunities to enhance a guest&rsquo;s stay.</li><li>
Maintain accurate records of daily transactions.</li><li>
Handle guest requests effectively and promptly.</li><li>
Cash handling which includes currency exchange and balancing a float.</li><li>
Become familiar with group resumes ensuring all details of incoming and outgoing groups are observed.</li><li>
Serve as sales agent promoting and up-selling hotel services.</li><li>
Maintain an excellent working rapport with all departments in the hotel.</li><li>
Complete night audit tasks as assigned.</li><li>
Upholds the highest standard of internal and external customer service by applying our Service Standards at all times.</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
Fluency in English.</li><li>
Ability to multitask in a changing environment while remaining calm and composed.</li><li>
Have excellent written and verbal communication skills and be able to build rapport with guests.</li><li>
Having organizational and leadership skills.</li><li>
Prior experience working with Opera or a related system</li><li>
Having work experience in the field of hotel or customer services.</li><li>
To create an unforgettable impression by exceeding the expectations of the guests.</li><li>
Having the ability to work with cash.</li><li>
Solving issues related to guests' requests in a sensitive and professional manner.</li><li>
Ability to work in a team.</li><li>
Willingness to continuously develop and learn.</li><li>
Accuracy in work and ability to pay attention to details.</li></ul><br>
<b>
Additional Information</b><p><br>
Prior experience working with Opera or a related system.<br>
Additional languages are a plus.<br>
Your team and working environment:<br>
<br>
Our commitment to Diversity &amp; Inclusion:<br>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</p></div>

Reception Agent

<div>
 <strong>
  Company Description
  <br/>
  <br/>
 </strong>
 "Why work for Accor?
 <br/>
 <br/>
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 <br/>
 <br/>
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 <br/>
 <br/>
 As soon as you step inside The Grand Tarabya Managed by Accor, which holds a very special place in Istanbul's history, you will feel the charm of a 100-years-old past, the highest architectural and aesthetic standards, and the splendor inspired by the sparkle of the Bosphorus. From the 4.500 square meter spa area to the panoramic Bosphorus view of 29 residences and 248 rooms, from the magnificent 1.280 square meter ballroom to the restaurants and bars offering an unforgettable gastronomic adventure, The Grand Tarabya Managed by Accor, combines care, elegance, and comfort in every detail. With its doors opening to the Bosphorus, The Grand Tarabya Managed by Accor, will forever hold its place in your memory.
 <br/>
 <br/>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 As a Spa Receptionist, you will be the first point of contact for our guests, setting the tone for their spa experience. Your role is to provide warm and professional service, handle reservations, and ensure smooth operations at the front desk. This position requires a customer-focused attitude, strong organizational skills, and a passion for wellness.
 <br/>
 <br/>
 <ul>
  <li>
   Greet and welcome guests with a friendly and professional demeanor.
  </li>
  <li>
   Provide information about spa services, treatments, and wellness programs.
  </li>
  <li>
   Assist guests with check-in and check-out processes, ensuring a seamless and enjoyable experience.,
  </li>
  <li>
   Manage spa appointments and reservations using our booking system.
  </li>
  <li>
   Coordinate with spa therapists and other team members to ensure efficient scheduling.
  </li>
  <li>
   Handle changes or cancellations to bookings while accommodating guest needs.
  </li>
  <li>
   Answer phone calls, emails, and other inquiries in a courteous and efficient manner.
  </li>
  <li>
   Process payments and manage cash handling accurately.
  </li>
  <li>
   Maintain an organized and clean reception area, including managing spa brochures and promotional materials.
  </li>
  <li>
   Address guest requests, concerns, and feedback promptly and professionally.
  </li>
  <li>
   Assist in creating a relaxing and welcoming atmosphere, enhancing overall guest satisfaction.
  </li>
  <li>
   Ensure that all guest interactions are handled with the utmost respect and confidentiality.
  </li>
  <li>
   Stay informed about the spa&rsquo;s services, treatments, and retail products.
  </li>
  <li>
   Promote spa products and upsell treatments or packages as appropriate.
  </li>
  <li>
   Provide recommendations based on guest preferences and needs.
  </li>
  <li>
   Assist with any special events or promotions organized by the spa.
  </li>
  <li>
   Contribute to a positive and collaborative team environment.
  </li>
  <li>
   Adhere to health and safety regulations, including maintaining cleanliness and hygiene standards.
  </li>
  <li>
   Ensure the privacy and confidentiality of guest information at all times.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  Experience/Certificates/Education
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2 years minimum experience in a similar capacity within an ultra-luxury hospitality / spa environment.
  </li>
  <li>
   Must possess outstanding Guest services skills, professional presentation and sophisticated communication skills.
  </li>
  <li>
   Proficient in English language (verbal &amp; written).
  </li>
  <li>
   Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective.
  </li>
  <li>
   Must be flexible in terms of working hours.
  </li>
  <li>
   A hospitality diploma is an asset.
  </li>
  <li>
   Computer literacy in Windows, MS Office Suite is recommended.
   <br/>
   <br/>
  </li>
 </ul>
 Additional Information
 <br/>
 <br/>
 <strong>
  Your Team And Working Environment
  <br/>
  <br/>
 </strong>
 We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 <br/>
 <br/>
 Note: Customization may be included for any specific local or legislative requirements, such as work permits.
 <br/>
 <br/>
 <strong>
  Our Commitment To Diversity &amp; Inclusion
  <br/>
  <br/>
 </strong>
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
</div>


Spa Receptionist

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>25178335<br>
<b>Job Category</b>Rooms &amp; Guest Services Operations<br>
<b>Location</b>The Ritz-Carlton Istanbul, Suzer Plaza, Askerocagi Caddessi No 6, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<div><p><br>
</p><div>
</div><i>Marriott International olarak, kap&#305;s&#305; herkese a&ccedil;&#305;k ve f&#305;rsata eri&#351;im imk&acirc;n&#305; sunan bir e&#351;it f&#305;rsat i&#351;vereni olmaya kararl&#305;y&#305;z. &Ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n, &ouml;zg&uuml;n arka planlar&#305;na de&#287;er verilen ve ge&ccedil;mi&#351;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&#351; ortam&#305;n&#305; etkin bir &#351;ekilde te&#351;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&#305;m&#305;z, &ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&#351;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&#287;er durumlara dayal&#305; ayr&#305;mc&#305;l&#305;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&#305;mc&#305;l&#305;&#287;a kar&#351;&#305;y&#305;z.</i>
<p></p><p>The Ritz-Carlton Ladies and Gentlemen, d&uuml;nya &ccedil;ap&#305;nda 100'den fazla &ouml;d&uuml;ll&uuml; tesiste &ouml;ylesine ola&#287;an&uuml;st&uuml; deneyimler yarat&#305;r ki, misafirlerimiz konaklamadan y&#305;llar sonra bile bu deneyimleri hat&#305;rlar. Misafirlerimizin ya&#351;amlar&#305; boyu unutmayaca&#287;&#305; an&#305;lara sahip olmas&#305;n&#305; sa&#287;layan d&uuml;nyan&#305;n en iyi konaklama profesyonelleri olarak yarat&#305;c&#305;, d&uuml;&#351;&uuml;nceli ve &#351;efkatli olma g&uuml;c&uuml; verildi&#287;inde herkesin ba&#351;ar&#305;l&#305; olaca&#287;&#305;na inan&#305;yoruz.<br>
</p><div>
<br>
Her g&uuml;n, t&uuml;m d&uuml;nya i&ccedil;in nadir ve &ouml;zel l&uuml;ks hizmet standard&#305;n&#305; belirliyor ve misafirlerimize kusursuz ilgi ve konfor sunmaktan gurur duyuyoruz.</div><div>
<br>
Rol&uuml;n&uuml;z, The Ritz-Carlton'&#305;n&quot;Alt&#305;n Standartlar&#305;n&#305;n&quot; her g&uuml;n nezaketle ve d&uuml;&#351;&uuml;nceli bir &#351;ekilde uygulanmas&#305;n&#305; sa&#287;lamak olacakt&#305;r. Alt&#305;n Standartlar, The Ritz-Carlton'&#305;n temelini te&#351;kil eder ve her g&uuml;n bir &ouml;nceki g&uuml;nden daha iyi olmam&#305;z i&ccedil;in bize rehberlik eder. The Ritz Carlton'&#305;n l&uuml;ks konaklamada k&uuml;resel bir marka lideri olarak &uuml;n kazanmas&#305;n&#305; sa&#287;layan unsur, bu temel ve k&uuml;lt&uuml;r&uuml;m&uuml;z&uuml;n ba&#351;ar&#305;y&#305; art&#305;rd&#305;&#287;&#305;na olan inanc&#305;m&#305;zd&#305;r. Ekibimizin bir par&ccedil;as&#305; olarak, &Ccedil;al&#305;&#351;an Vaadimiz, &#304;nanc&#305;m&#305;z ve Hizmet De&#287;erlerimiz gibi Alt&#305;n Standartlar&#305;m&#305;z&#305; &ouml;&#287;renecek ve bunlara &ouml;rnek olu&#351;turacaks&#305;n&#305;z. Kar&#351;&#305;l&#305;&#287;&#305;nda biz de size yapt&#305;&#287;&#305;n&#305;z i&#351;le ve birlikte &ccedil;al&#305;&#351;t&#305;&#287;&#305;n&#305;z ki&#351;ilerle gurur duyma &#351;ans&#305; sunaca&#287;&#305;m&#305;za s&ouml;z veriyoruz.</div><div>
<br>
The Ritz-Carlton'a kat&#305;larak, Marriott International &ccedil;at&#305;s&#305; alt&#305;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&#305; olursunuz. &#304;&#351;inizi en iyi &#351;ekilde yapabilece&#287;iniz yeri <b>tercih edin</b>, amac&#305;n&#305;z&#305; ger&ccedil;ekle&#351;tirmeye <b>ba&#351;lay&#305;n</b>, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi <b>olun</b> ve hayallerinize ula&#351;may&#305; <b>ba&#351;ar&#305;n</b>.</div></div></div><p></p>

Agent-Front Desk

M GALLERY

<div><b>Company Description</b><p><br>
The Galata Istanbul Hotel - MGallery</p><p>
Boutique hotels with personality for a remarkable travel experience</p><p>
Are you one of the visitors willing to explore different silhouettes of Istanbul? Would you like to stay in an elegant and distinctive atmosphere while feeling the rhythm of Istanbul? Then, the Galata Istanbul Hotel - MGallery will highly respond to your expectations. Being located on the intersection of two busiest hubs, Karak&ouml;y and Beyo&#287;lu, the five-star hotel stands on the core of the European side. There are standard rooms including junior suites and executive suites opening to the terrace.</p><p>
The Galata Istanbul Hotel-MGallery is a boutique hotel representing luxury and originality. Its distinctive character is displayed in the spectacular views from the hotel focusing on two splendid figures of Istanbul: Galata Tower, Golden Horn. The five-star hotel offers peaceful accommodation for travelers who prefer to rest in an elegant atmosphere which is a combination of modern furniture, professional service and traditional glimpses of the historical zone around.</p><b><br>
Job Description</b><p><br>
The Revenue Manager is responsible for maximizing profitability across all revenue streams of the hotel, developing pricing strategies, and optimizing distribution channels.<br>
This role works closely with the Reservations, Sales, Marketing, and Finance teams to ensure effective collaboration and alignment of revenue goals.</p><ul><li><p>
Drive revenue performance across all revenue sources (rooms, meetings, etc.)</p></li><li><p>
Develop and implement pricing, channel management, inventory, and yield strategies</p></li><li><p>
Monitor market trends, conduct competitor analysis, and manage demand forecasting</p></li><li><p>
Prepare monthly revenue forecasts and performance reports</p></li><li><p>
Manage Revenue Management systems (PMS, CRS, RMS, IDeaS G3, etc.)</p></li><li><p>
Lead and develop the Reservations team in line with Accor standards</p></li><li><p>
Create and implement strategies to improve key performance indicators (KPIs)</p></li><li><p>
Contribute to the annual revenue budget and business planning processes</p></li></ul><b><br>
Qualifications</b><ul><li><p><br>
Minimum 2&ndash;3 years of experience in a similar position</p></li><li><p>
Strong analytical thinking and data-driven decision-making skills</p></li><li><p>
Experience in e-distribution channels and systems</p></li><li><p>
Solid understanding of reservation and sales processes</p></li><li><p>
Advanced command of English (both written and spoken)</p></li><li><p>
Proficiency in Excel and reporting tools</p></li><li><p>
Previous experience with Accor or other international hotel chains is an advantage</p></li><li><p>
Candidates residing in Istanbul are preferred</p></li></ul></div>

Revenue Manager

Swissôtel

QUALIFICATIONS AND JOB DESCRIPTION
<br><br>
Job Description
<br><br>
Greets all guests coming to the hotel and helps them for their direction
<br>Escorts all individuals who needs direction in the hotel
<br>Present in the lobby during any functions and events organized by hotel
<br>Keeps herself fully informed of hotel facilities, services, events and promotions.
<br>Makes paging service for the guests in the Lobby if needed
<br>Reports any unusual events to the concierge and Security
<br>Provides general information to the guests
<br>Watches cleanliness and tidiness of the Lobby area, informs HK and/or Engineering for requirements of cleaning or maintenance
<br><br>
Qualifications
<br><br>
Greeting customers as they enter a hotel, or event.
<br>Handling phone calls and customer queries.
<br>Assisting Front Office staff when necessary.
<br>Managing guest experiences, seating arrangements, and making sure that guests are provided with top-quality service.
<br>Fluent speaking in English.

Lobby Hostess

Explore 99+ Hotel receptionist in Istanbul this November. Find roles across top companies and apply now to boost your career.