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assistant guest experience manager Jobs in Istanbul

assistant guest experience manager

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assistant manager - front office

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assistant residences manager

hotel receptionist

Hilton

<div>Spa Receptionist
A Spa Receptionist is responsible for greeting and assisting clients to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met.
What will I be doing?
This position reports to the SPA Director.
As a Spa Receptionist, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage customer feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Assist guests and clients in an appropriate and timely manner</li>
<li>Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services</li>
<li>Ensure client experience is proficient including bookings, payments, and consultation cards</li>
<li>Adhere to cash handling procedures</li>
<li>Interact and communicate effectively with clients, members, team members, guests, and management team</li>
<li>Up-sell with latest departmental incentives</li>
<li>Report accidents, maintenance issues, or other incidents</li>
<li>Ensure compliance with all health and safety regulations</li>
</ul>What are we looking for?
A Spa Receptionist serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Committed to delivering a high level of customer service</li>
</ul>What&rsquo;s in it for me?
<ul><li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meals</li>
<li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li>
</ul>What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Spa Receptionist

Accor

<div>Company Description 
Join us at Accor, where life pulses with passion!
We are thrilled to announce the upcoming opening of Levni Istanbul Hotel Handwritten Collection!
Situated along the captivating historical old city of Istanbul, the hotel offers a charming and stylish art-deco hotel experience. As with all Handwritten Collection properties, Levni Istanbul Hotel embodies the passion of its hosts through personalized touches and unique local experiences.
By working at the newly opening property of Levni Istanbul Hotel Handwritten Collection, a part of Accor Group, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor&rsquo;s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Hospitality is a work of heart,
 
Join us and become a Heartist&reg; 
Job Description 
Are you passionate about hospitality and creating exceptional guest experiences? We are looking for a friendly, proactive, and guest-focused Guest Relations Agent to join our team and become the face of our property.
Key Responsibilities:<ul><li>
Greet and welcome guests in a warm, professional manner</li><li>
Assist with check-in and check-out procedures</li><li>
Handle guest inquiries, complaints, and requests promptly and effectively</li><li>
Coordinate special requests and ensure VIP guests receive outstanding service</li><li>
Collaborate with front office and other departments to ensure seamless service</li><li>
Provide accurate information about hotel facilities and local attractions</li><li>
Contribute to maintaining high guest satisfaction scores</li></ul> 

Qualifications 
 Requirements:<ul><li>
Degree or background in Hospitality, Tourism, or a related field is preferred</li><li>
Proficiency in English (additional languages are a plus)</li><li>
Strong communication and interpersonal skills</li><li>
Problem-solving attitude with a guest-first approach</li><li>
Ability to multitask and stay organized in a fast-paced environment</li><li>
Flexible with working hours, including weekends and holidays</li><li>
Experience with hotel management software (Opera Cloud, Sistem Otel, etc.) is a plus</li><li>
Local residency.</li></ul> 

Additional Information 
What We Offer:<ul><li>
A dynamic and supportive team environment</li><li>
Opportunities for growth and professional development</li><li>
A modern, guest-centric workplace culture</li><li>
Competitive compensation and benefits</li></ul>
To apply, please send your CV to koray.kapan@accor.com or apply via LinkedIn. 
If you're ready to help us deliver unforgettable guest experiences, we&rsquo;d love to hear from you!
#LevniIstanbulHotel #HandwrittenCollection #Accor #Career #Hotels #Istanbul #oldcity #historical #peninsula</div>

Guest Relations Agent

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Raffles Hotels &amp; Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination &mdash; it is a story waiting to be discovered.
 
 
 At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul&rsquo;s vibrant energy and deep history.Perched above the Bosphorus, within the heart of Zorlu Center &mdash; Istanbul&rsquo;s hub for art, fashion, and gastronomy &mdash; Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.
 
 
 Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles.
 
 
 At Raffles, this journey is guided by a clear philosophy:
 
 
 <ul>
 <li>
 Start with Respect &mdash; Respect creates a foundation for positive relationships.
 </li>
 <li>
 Belonging follows &mdash; When people feel respected, they are more likely to feel they belong.
 </li>
 <li>
 This leads to Integrity &mdash; A sense of belonging inspires trust and a deep commitment to doing what&rsquo;s right.
 </li>
 <li>
 Empowerment then becomes possible &mdash; With trust and integrity in place, people feel empowered to make decisions and take action.
 </li>
 <li>
 Finally, this journey brings us to Excellence &mdash; Empowerment fosters the motivation and confidence needed to achieve our highest standards.
 
 
 </li>
 </ul>
 
 Job Description
 
 
 
 We are seeking a passionate professional with strong interpersonal skills and a commitment to excellence in luxury hospitality. The ideal candidate has experience in luxury hotel operations, knowledge of Opera and proficiency in Microsoft Office. Flexibility, problem-solving ability under pressure, and a team-oriented, proactive approach are essential for success in this role.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for luxury hospitality and exceptional service
 </li>
 <li>
 Strong interpersonal and communication skills
 </li>
 <li>
 Attention to detail and commitment to excellence
 </li>
 <li>
 Ability to work as part of a diverse, dynamic team
 </li>
 <li>
 Previous experience in a luxury hotel environment is an asset
 </li>
 <li>
 A proactive, solution-oriented approach
 </li>
 <li>
 University Degree
 </li>
 <li>
 Reception, PBX or/and Guest Relations knowledge
 </li>
 <li>
 Knowledge of Opera Property Management System
 </li>
 <li>
 Ability to remain calm and effective under pressure, with excellent problem-solving skills
 </li>
 <li>
 Flexible and adaptable to changing schedules, shifts, and guest needs
 </li>
 <li>
 Strong understanding of service standards and guest satisfaction metrics in luxury environment
 </li>
 <li>
 Proficiency in Microsoft Office programs (Excel, Word, PowerPoint, Outlook)
 
 
 </li>
 </ul>
 Additional Information
 
 
 Privacy Notice for Job Applicants
 
 
 Zorlu Yap&inodot; Yat&inodot;r&inodot;m Anonim &Scedil;irketi Zorlu Center Otelcilik &Scedil;ubesi, located at Levaz&inodot;m Mah. Vadi Cad. Zorlu Center No:2 &Idot;&ccedil; Kap&inodot; No: 170 Be&scedil;ikta&scedil;/&Idot;stanbul, acting as a data controller (the "Company" / "Zorlu"), places the utmost importance on the protection of your personal data.
 
 
 Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the "Law" / "PDPL").
 
 
 For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates.
 
 
 https://rafflesistanbul.guestservice.app/blank/153/51772
</div>

Butler Administration Officer

Fersol

<div>
 
 
 Our client
 
 - International Trading company
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 
 Document Control:
 
 Manages all incoming/outgoing documents, including CEO approvals, PoAs, and contract tracking. Ensures compliance with document flow procedures and provides support to employees.
 </li>
 <li>
 
 Protocol &amp; Event Coordination:
 
 Handles visa applications, organizes internal events, and supports participation in external events. Maintains partner database.
 </li>
 <li>
 
 Administrative Support:
 
 Manages phone calls, provides receptionist coverage, supports safety initiatives, assists employees with administrative inquiries, manages internal communications, and handles office supplies procurement.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Completed degree.
 </li>
 <li>
 Relevant experience on the similar position.
 </li>
 <li>
 MS Office - advanced.
 </li>
 <li>
 Languages:
 
 English, Turkish,
 
 
 Russian
 
 </li>
 </ul>
</div>

Administrative Assistant

Marriott International

<div>Additional Information 
Job Number25163171 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Istanbul City Center, Haci Ahmet Mah, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34440 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Marriott International olarak, kap&#305;s&#305; herkese a&ccedil;&#305;k ve f&#305;rsata eri&#351;im imk&acirc;n&#305; sunan bir e&#351;it f&#305;rsat i&#351;vereni olmaya kararl&#305;y&#305;z. &Ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n, &ouml;zg&uuml;n arka planlar&#305;na de&#287;er verilen ve ge&ccedil;mi&#351;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&#351; ortam&#305;n&#305; etkin bir &#351;ekilde te&#351;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&#305;m&#305;z, &ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&#351;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&#287;er durumlara dayal&#305; ayr&#305;mc&#305;l&#305;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&#305;mc&#305;l&#305;&#287;a kar&#351;&#305;y&#305;z.
Sheraton ailesine kat&#305;ld&#305;&#287;&#305;n&#305;zda, k&uuml;resel toplulu&#287;umuzun da bir &uuml;yesi haline gelirsiniz. 1937'den beri insanlar&#305;n bir araya gelmek ve ba&#287;lant&#305; kurmak i&ccedil;in se&ccedil;ti&#287;i bir mekan olduk. Sheraton &ccedil;al&#305;&#351;anlar&#305; d&uuml;nya genelinde 400'&uuml; a&#351;k&#305;n topluluklar&#305;yla bir aidiyet duygusu yarat&#305;r. &#304;lgi &ccedil;ekici deneyimler ve d&uuml;&#351;&uuml;nceli hizmet anlay&#305;&#351;&#305;yla misafirleri bizimle konaklamaya davet ediyor, onlar&#305; en iyi &#351;ekilde a&#287;&#305;rl&#305;yor ve birbirleriyle ba&#287;lant&#305; kurmaya te&#351;vik ediyoruz. Anlaml&#305; bir misafir deneyimi sunmaktan heyecan duyan bir tak&#305;m oyuncusuysan&#305;z, bir sonraki kariyer f&#305;rsat&#305;n&#305;z&#305; Sheraton'da ke&#351;fetmenizi tavsiye ediyoruz. 'D&uuml;nyan&#305;n Bulu&#351;ma Yeri' olma misyonumuzda bize kat&#305;l&#305;n. Sheraton Hotels &amp; Resorts'a kat&#305;larak, Marriott International &ccedil;at&#305;s&#305; alt&#305;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&#305; olursunuz. &#304;&#351;inizi en iyi &#351;ekilde yapabilece&#287;iniz yeri tercih edin, amac&#305;n&#305;z&#305; ger&ccedil;ekle&#351;tirmeye ba&#351;lay&#305;n, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi olun ve hayallerinize ula&#351;may&#305; ba&#351;ar&#305;n.</div></div>

Guest Arrival Expert

<div>Additional Information 
Job Number25163183 
Job CategoryRooms &amp; Guest Services Operations 
LocationSheraton Istanbul City Center, Haci Ahmet Mah, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34440 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div> 
<div>
</div>Marriott International olarak, kap&#305;s&#305; herkese a&ccedil;&#305;k ve f&#305;rsata eri&#351;im imk&acirc;n&#305; sunan bir e&#351;it f&#305;rsat i&#351;vereni olmaya kararl&#305;y&#305;z. &Ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n, &ouml;zg&uuml;n arka planlar&#305;na de&#287;er verilen ve ge&ccedil;mi&#351;leriyle birlikte kabul g&ouml;rd&uuml;kleri bir i&#351; ortam&#305;n&#305; etkin bir &#351;ekilde te&#351;vik ediyoruz. En g&uuml;&ccedil;l&uuml; yan&#305;m&#305;z, &ccedil;al&#305;&#351;ma arkada&#351;lar&#305;m&#305;z&#305;n beraberlerinde getirdikleri zengin k&uuml;lt&uuml;r, yetenek ve deneyimlerdir. Ki&#351;inin engellilik durumuna, askerlik durumuna veya y&uuml;r&uuml;rl&uuml;kteki yasalarla korunan di&#287;er durumlara dayal&#305; ayr&#305;mc&#305;l&#305;k da d&acirc;hil olmak &uuml;zere, her t&uuml;rl&uuml; ayr&#305;mc&#305;l&#305;&#287;a kar&#351;&#305;y&#305;z.
Sheraton ailesine kat&#305;ld&#305;&#287;&#305;n&#305;zda, k&uuml;resel toplulu&#287;umuzun da bir &uuml;yesi haline gelirsiniz. 1937'den beri insanlar&#305;n bir araya gelmek ve ba&#287;lant&#305; kurmak i&ccedil;in se&ccedil;ti&#287;i bir mekan olduk. Sheraton &ccedil;al&#305;&#351;anlar&#305; d&uuml;nya genelinde 400'&uuml; a&#351;k&#305;n topluluklar&#305;yla bir aidiyet duygusu yarat&#305;r. &#304;lgi &ccedil;ekici deneyimler ve d&uuml;&#351;&uuml;nceli hizmet anlay&#305;&#351;&#305;yla misafirleri bizimle konaklamaya davet ediyor, onlar&#305; en iyi &#351;ekilde a&#287;&#305;rl&#305;yor ve birbirleriyle ba&#287;lant&#305; kurmaya te&#351;vik ediyoruz. Anlaml&#305; bir misafir deneyimi sunmaktan heyecan duyan bir tak&#305;m oyuncusuysan&#305;z, bir sonraki kariyer f&#305;rsat&#305;n&#305;z&#305; Sheraton'da ke&#351;fetmenizi tavsiye ediyoruz. 'D&uuml;nyan&#305;n Bulu&#351;ma Yeri' olma misyonumuzda bize kat&#305;l&#305;n. Sheraton Hotels &amp; Resorts'a kat&#305;larak, Marriott International &ccedil;at&#305;s&#305; alt&#305;ndaki bir markalar portf&ouml;y&uuml;n&uuml;n par&ccedil;as&#305; olursunuz. &#304;&#351;inizi en iyi &#351;ekilde yapabilece&#287;iniz yeri tercih edin, amac&#305;n&#305;z&#305; ger&ccedil;ekle&#351;tirmeye ba&#351;lay&#305;n, m&uuml;kemmel bir k&uuml;resel ekibin &uuml;yesi olun ve hayallerinize ula&#351;may&#305; ba&#351;ar&#305;n.</div></div>

Guest Experience Expert

Greece WofSG

Contract duration 7 monthsMAIN FUNCTION To operate the Front Office and Information facility.JOB PURPOSE The principal function of Guest Service personnel is to receive Guests with a warm, friendly disposition, make them feel at ease, answer their questions, solve their problems immediately, or attend to their requests in a professional way. You are one of our most important elements in winning our Guests' enthusiasm to return to our ships. The Guest Service Agent must be able to do different types of financial transactions : Cash deposit in guest&rsquo;s account, credit card transactions and he/she is responsible of a cash float. KEY ACCOUNTABILITIES<ul><li>Provides information and general assistance to guests;</li><li>Answers phone calls and requests from guests;</li><li>Performs all necessary administrative tasks;</li><li>Manages a variety of financial transactions and is responsible of cash floats.</li><li>Proven ability to operate this focal-point area with tact and diplomacy.</li></ul>QUALIFICATIONS (skills, competencies, experience)<ul><li>Fluent English, oral and written and at least additional European languages (Italian, Portuguese, German, Spanish and French);</li><li>Experience as a receptionist;</li><li>Cruise industry experience is an advantage;</li><li>Proficient use of Microsoft Office and Publisher;Proven ability in the use of computers in a Windows-based environment (word, excel).</li><li>Excellent communication and customer care skills;</li><li>Problem solving skills;</li><li>Teamwork</li></ul>Job Type: Full-timePay: From 2,300.00TRY per monthExperience:<ul><li>Guest Service Agent: 1 year (Required)</li></ul>Language:<ul><li>English and German (Required)</li></ul>

Guest Servise Agent on cruise ships

Explore 126+ Hotel receptionist in Istanbul this October. Find roles across top companies and apply now to boost your career.