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human resources specialist

Naseej

<div><div><div><div><p>Lead high-impact government collections in a leading digital transformation company, working on major technology projects with key public-sector clients across the region.</p><div></div><div><div><div><b><br>
</b></div></div><p>We usually respond within <b>a day</b>
</p></div></div></div></div><div></div><div><div><div><b>Company Description:</b></div><div>
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning &amp; knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech &amp; Digital transformation. Naseej website: <b>https://www.naseej.com/</b></div><div><b>
Job Summary:</b></div><div>
We are seeking an experienced <b>Collections Manager</b> to oversee and manage the collections function, with a strong focus on government and project-based clients. The role involves handling government collections, managing contracts, and ensuring timely and compliant revenue collection. The ideal candidate will have solid experience in government payment processes, project-based collections, and the technology or digital transformation sector.</div><div><b>
Key Responsibilities:</b></div><ul><div><div>
Lead and manage the collections function to ensure effective and timely collection of receivables.</div></div><div><div>
Manage and follow up on collections through government platforms such as <b>Etimad</b> and other official portals.</div></div><div><div>
Handle government payment certificates, invoices, and progress payments in compliance with contractual and regulatory requirements.</div></div><div><div>
Coordinate with government entities, ministries, and project stakeholders to ensure smooth and timely collections.</div></div><div><div>
Ensure collections activities align with contract terms, project milestones, and approved deliverables.</div></div><div><div>
Maintain strong relationships with government clients and key stakeholders.</div></div><div><div>
Monitor collections performance, identify risks, and implement corrective actions when needed.</div></div><div><div>
Prepare periodic collections reports and updates for management.</div></div></ul><div><b>
Requirements</b>:</div><ul><div><div>
Minimum of 5 years of experience in collections.</div></div><div><div>
Strong expertise in collections management and contract administration.</div></div><div><div>
Proven experience working with government entities, ministries, and government-owned companies.</div></div><div><div>
Experience in technology, digital transformation, or project-based environments is highly preferred.</div></div><div><div>
Bachelor&rsquo;s degree in business administration, Finance, Accounting, or a related field.</div></div><div><div>
Arabic (Native), English (Professional working proficiency).</div></div><div><div>
Strong communication, negotiation, stakeholder management, and problem-solving skills.</div></div></ul>
</div></div><div><div><div><div><b>Department</b></div>
<div>Finance
</div><div><b>Locations</b></div>
<div>Riyadh
</div><div><b>Employment type</b></div>
<div>Full-time
</div><div><b>Nationalities that can apply.</b></div>
<div>Saudis
</div></div></div></div><div></div><div><div><div><div><p><b>CONTACT
</b></p><div><b>Atheer Alnasser</b></div>
<div>Regional Talent Acquisition Specialist &ndash; Human Resources &amp; Admin Support
</div></div></div></div></div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Naseej</b></h2>
<div><div>Bringing together the latest technological advancement and know-how to support organizations in their digital transformation journey, Naseej offers a comprehensive suite of platforms and services, to empower organizations and enable them to focus on achieving their strategic objectives, fostering innovation, and maximizing productivity in the digital era.</div>
</div></div><div><div><b>Founded in </b>1989
</div><div><b>Co-workers </b>500</div></div></div></div></div><p></p>

Collections Manager

<div></div><div><div><div><div><div><p>We usually respond within <b>a day</b>
</p></div></div></div></div><div></div><div><div><div><b>Company Description:</b></div><div>
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning &amp; knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech &amp; Digital transformation. Naseej website: <b>https://www.naseej.com/</b></div><div><b>
Job Summary:</b></div><div>
Responsible for re-implementing and optimizing Banner 9 (XE) systems by enabling unused functionality and enhancing business processes across Registration, Academic Records, and Student Accounts. The role focuses on resolving complex, production-critical issues, translating functional requirements into technical solutions, and supporting end-to-end project execution. Requires strong expertise in Banner, Argos, and advanced Oracle SQL/PL/SQL within a higher education environment.</div><div><b>
Key Responsibilities:</b></div><ul><div><div><b>
Functional Expertise:</b> Re-implement and optimize existing system installations by activating unused features and designing improved business processes for key areas such as Registration, Academic Records, and Student Accounts Receivable.</div></div><div><div><b>
Complex Troubleshooting:</b> Diagnose and resolve high-impact, cross-functional, and production-critical issues to ensure uninterrupted campus operations.</div></div><div><div><b>
Stakeholder Liaison:</b> Act as a bridge between technical IT teams and non-technical university stakeholders (e.g., Registrar, Student Affairs), translating business needs into clear functional specifications.</div></div><div><div><b>
Project Management:</b> Lead customer-facing workshops, define testing objectives, and manage customizations across all project phases, from discovery through deployment.</div></div></ul><div><b>
Technical Skills Required:</b></div><ul><div><div><b>
Banner Ecosystem:</b> Strong expertise in Banner 9 (XE) and related tools, including Argos.</div></div><div><div><b>
Database Management:</b> Advanced proficiency in Oracle SQL and PL/SQL for data analysis, complex reporting, and backend validation.</div></div></ul><div><b>
Requirements</b>:</div><div>
Minimum of 7 years of experience in higher education administration or consulting, preferably with Ellucian products.</div><div>
Bachelor&rsquo;s or master&rsquo;s degree in computer science, Information Systems, or a related discipline.</div><div></div>
</div></div><div><div><div><div><b>Department</b></div>
<div>Oper - Campus Solutions
</div><div><b>Locations</b></div>
<div>Cairo office
</div><div><b>Remote status</b></div>
<div>Fully Remote
</div><div><b>Employment type</b></div>
<div>Full-time
</div><div><b>Nationalities that can apply.</b></div>
<div>Any Arab Nationalities
</div></div></div></div><div></div><div><div><div><div><p><b>CONTACT
</b></p><div><b>Shereen Zaki</b></div>
<div>Regional Talent Acquisition Specialist &ndash; Human Resources &amp; Admin Support
</div></div></div></div></div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Naseej</b></h2>
<div><div>Bringing together the latest technological advancement and know-how to support organizations in their digital transformation journey, Naseej offers a comprehensive suite of platforms and services, to empower organizations and enable them to focus on achieving their strategic objectives, fostering innovation, and maximizing productivity in the digital era.</div>
</div></div><div><div><b>Founded in </b>1989
</div><div><b>Co-workers </b>500</div></div></div></div></div><p></p>

Consultant

alfanar

<div>
 Job description:
 <br/>
 <br/>
 Job Purpose
 <p>
  This Position exists to assist in promoting Health, Safety &amp; Environment procedures efficiently, in timely manner and quality standards as per the defined policies and procedures to achieve departmental operational plans and developments.
 </p>
 Key Accountability Areas
 <ul>
  <li>
   Assist to develop, monitor and implement the organization's health and safety policy.&nbsp;&nbsp;
  </li>
  <li>
   Ensure the organization is compliant with health and safety regulations and to reduce or prevent hazards, dangers and accidents on Site.
  </li>
  <li>
   Ensure policies and procedures are in place and enforced.
  </li>
  <li>
   Ensure the legal requirements for health and safety is maintained in the workplace
  </li>
  <li>
   Inspect the workplace for potential hazards, identify potential hazards, assess the risks and report potential hazards.
  </li>
  <li>
   Conduct drills, such as fire drills, to ensure equipment is properly functioning and staff is aware of what to do in an emergency.
  </li>
  <li>
   Conduct investigations: respond to and investigate accidents and emergencies.
  </li>
  <li>
   Working knowledge of all site specialist work rules, (with SABIC, SEC, MARAFIQ &amp; ARAMCO ,SWCC)
  </li>
  <li>
   Understand the principles of risk assessments and method statements.
  </li>
  <li>
   Carry out all documentation required for access Gate pass for all workers at all sites.
  </li>
  <li>
   Fulfill all regulatory documentation &amp; submit for site startup &amp; In Process &amp; Closing
  </li>
 </ul>
 Role Accountability
 <p>
  Delivery:
  <br/>
  Perform the planned activities to meet the operational and development targets as per delivery schedules.
  <br/>
  Utilize resources effectively to achieve objectives within efficient cost and time.
  <br/>
  Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
  <br/>
  Problem-Solving:
  <br/>
  Resolve any related problems arise and escalate any complex operational issues.
  <br/>
  Quality:
  <br/>
  Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.&nbsp;&nbsp;
  <br/>
  Business Process Improvement (Effectiveness):
  <br/>
  Coordinate well-defined written systems, policies, procedures, and seeking automations opportunities as much as possible.
  <br/>
  Compliance:&nbsp;&nbsp;
  <br/>
  Comply to related policy &amp; procedures and work instructions.
  <br/>
  Health &amp; Safety:
  <br/>
  Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
 </p>
 Academic Qualification Diploma Degree in Occupational Safety &amp; Health TechWork Experience 2 to 5 YearsTechnical / Functional Competencies Work under pressurMS OfficeTeamworkTime ManagementWell OrganizedCommunicationCreativityInitiativeRisk AssessmentAnalytical thinkingDetails OrientedPresentationLeadership
 <br/>
 <br/>
 Profile description:
 <br/>
 <br/>
 <p>
  Alfanar is a Saudi company with an international presence, primarily engaged in the manufacturing and trading of a wide variety of low, medium, and high voltage electrical products, in addition to its portfolio of conventional and renewable energy solutions, oil and gas, water treatment, infrastructure, technical services, and digital solutions.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  The hub of alfanar&rsquo;s manufacturing operations is Medinet alfanar Alsinaiya, a 700,000 square-meter complex located in Riyadh. The complex houses an array of ultra-modern manufacturing facilities and laboratories equipped with state-of-the-art technologies and staffed with highly skilled professionals.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  alfanar derives its success from its commitment to providing the highest quality standards to its customers, and the continuous development of its human capital, who alfanar considers its most valuable asset. With this in mind, alfanar promotes a proactive work environment where its employees are always valued, nurtured, and empowered to fuel their pride in being part of alfanar.
 </p>
 <p>
  &nbsp;
 </p>
 <p>
  For more information about alfanar, please visit alfanar.com
 </p>
</div>


OFFICER, HSE

<div></div><div><div><div><div><div><p>We usually respond within <b>a day</b>
</p></div></div></div></div><div></div><div><div><div><b>Company Description:</b></div><div>
Naseej is a leading technology company committed to harnessing the power of digital transformation in learning &amp; knowledge management by enabling our customers to provide rich experiences for their users and adapt to a dynamic technology landscape while reducing their technical burden enabling them to focus on achieving their strategic objectives. And for almost 36 years, Naseej with its branches all over the MENA region had made many contributions to be one of the market leaders in the fields of E-Learning, Edu-Tech &amp; Digital transformation. Naseej website: <b>https://www.naseej.com/</b></div><div><b>
Job Summary:</b></div><div>
The Business Development Analyst supports growth initiatives by conducting market and competitor research in the <b>Sports Tech sector across KSA and the GCC</b>, tracking BD performance and OKRs, and managing the partnership pipeline. The role also contributes to developing business cases and evaluating potential partners to support strategic partnerships and new market opportunities.</div><div><b>
Key Responsibilities:</b></div><ul><div><div>
Support BD planning and OKR tracking (monthly dashboards, progress reporting, risk/issues log).</div></div><div><div>
Build and maintain a partnership pipeline tracker (targets, outreach status, next steps, outcomes).</div></div><div><div>
Conduct market and competitor research with emphasis on Sports Tech (KSA/GCC): trends, use cases, vendor landscape, benchmarks.</div></div><div><div>
Develop business cases for new offers (value proposition, pricing assumptions, ROI/TCO, GTM approach).</div></div><div><div>
Prepare partner dossiers and evaluation packs (fit assessment,technical/commercial questions, compliance considerations).</div></div><div><div>
Business development fundamentals (qualification, value proposition, partner lifecycle).</div></div><div><div>
Strong market research skills (primary/secondary research, synthesis, presentation).</div></div><div><div>
Commercial basics: pricing logic, revenue models, unit economics, basic finance terms.</div></div><div><div>
Understanding of partnership models (reseller, referral, OEM, integration/technology alliance).</div></div><div><div>
Good command of Excel/Sheets and PowerPoint (clean dashboards, structured slides).
</div></div><div><div>Sports Tech sector knowledge: clubs/federations ecosystems, fan engagement, ticketing, venue tech, athlete performance, sports analytics, broadcasting/OTT, CRM/loyalty, sponsorship tech.</div></div><div><div>
Public sector/government procurement exposure in KSA (tender processes, compliance artifacts).</div></div><div><div>
SaaS product/portfolio management understanding (packaging, bundles, attach rates).
</div></div><div><div>Data privacy / cybersecurity awareness relevant to enterprise/government customers. technical/commercial questions, compliance considerations).</div></div><div><div>
Support executive-ready materials (briefs, one pager, meeting notes, proposals inputs).
</div></div><div><div>Coordinate internally with Sales/Presales/Marketing/ Product teams to align offers, messaging, and partner requirements.</div></div><div><div>
Maintain structured documentation (templates, partner scorecards, MoUs/NDA routing support, follow-ups</div></div></ul><div><b>
Requirements</b>:</div><ul><div><div>
2-5 years of experience</div></div><div><div>
Bachelor&rsquo;s in business administration, Marketing, MIS, Software Engineering, or similar.</div></div><div><div>
Analytical thinking and structured problem solving.</div></div><div><div>
Strong written communication (Arabic and English) and executive presentation skills.</div></div><div><div>
Stakeholder coordination and follow-through (meeting management, action tracking).</div></div><div><div>
Attention to detail and ability to work with ambiguity.</div></div><div><div>
Ownership mindset and ability to work under deadlines.</div></div><div><div>
Sports Tech sector knowledge: clubs/federations ecosystems, fan engagement, ticketing, venue tech, athlete performance, sports analytics, broadcasting/OTT, CRM/loyalty, sponsorship tech.</div></div><div><div>
Public sector/government procurement exposure in KSA (tender processes, compliance artifacts).</div></div><div><div>
SaaS product/portfolio management understanding (packaging, bundles, attach rates).</div></div><div><div>
Data privacy / cybersecurity awareness relevant to enterprise/government customers</div></div></ul>
</div></div><div><div><div><div><b>Department</b></div>
<div>Business Development
</div><div><b>Locations</b></div>
<div>Riyadh
</div><div><b>Employment type</b></div>
<div>Full-time
</div></div></div></div><div></div><div><div><div><div><p><b>CONTACT
</b></p><div><b>Shereen Zaki</b></div>
<div>Regional Talent Acquisition Specialist &ndash; Human Resources &amp; Admin Support
</div></div></div></div></div><p></p><div><div><div><div><div><div>
</div></div></div></div></div></div><div><div><div><h2 class="jobSectionHeader"><b>About Naseej</b></h2>
<div><div>Bringing together the latest technological advancement and know-how to support organizations in their digital transformation journey, Naseej offers a comprehensive suite of platforms and services, to empower organizations and enable them to focus on achieving their strategic objectives, fostering innovation, and maximizing productivity in the digital era.</div>
</div></div><div><div><b>Founded in </b>1989
</div><div><b>Co-workers </b>500</div></div></div></div></div><p></p>

Business Development Analyst

Red Sea Global

<div>
 <p>
  <strong>
   Join The Destination Management Company!
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  DMC (Destination Management Company) is one of Red Sea Global (RSG) subsidiaries and is a destination management company that deploys knowledge, expertise, and resources, in the design and implementation of hotel accommodations, transportation, itineraries, activities and logistics for RSG destinations.
 </p>
 <p>
  We are a one stop shop for B2B and B2C customers and provide an authentic, unique and effective planning and booking solution from end to end. Our strong presence and cutting-edge technology enable us to deliver best in class services to all our clients.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Our knowledgeable and talented customer care team are available around the clock to cater the needs of our clients and handle all types of queries with the highest level of luxury concierge services and a seamless guess experience from start to finish. DMC also offers Meet &amp; Assist services across RSG destination ensuring a hassle-free travel experience for our esteemed guests.
 </p>
 <p>
  We are confident that with our unwavering commitment to excellence, DMC will set new standards in the travel and tourism industry in Saudi Arabia.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Summary:
  </strong>
 </p>
 <p>
  Manage the design, implementation, and continuous improvement of quality assurance frameworks and learning programs across Visit Red Sea operations to ensure consistent luxury service standards, operational compliance, and capability development
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Responsibilities:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Functional Responsibilities:
   </strong>
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <ol>
  <li>
   Design, maintain, and enhance quality assurance frameworks, scorecards, and audit tools across VRS functions.
  </li>
  <li>
   Conduct structured quality audits of guest interactions to assess compliance with service, policy, and brand standards.
  </li>
  <li>
   Provide actionable QA feedback and coaching insights to drive measurable performance improvement.
  </li>
  <li>
   Lead root cause analysis for service failures and complaints, recommending corrective and preventive actions.
  </li>
  <li>
   Design and deliver operational training programs covering technical knowledge, service excellence, and compliance requirements.
  </li>
  <li>
   Develop and manage annual and monthly training plans aligned with operational priorities.
  </li>
  <li>
   Prepare structured training materials, assessments, and post-training evaluation tools.
  </li>
  <li>
   Review, update, and standardize SOPs, FAQs, and operational documentation.
  </li>
  <li>
   Track and analyze quality performance trends and training outcomes, preparing management reports.
  </li>
  <li>
   Ensure compliance with internal policies, regulatory requirements, and brand guidelines.
  </li>
  <li>
   Align VRS Quality &amp; Learning practices with RSG Group HR and Organizational Quality Management frameworks, ensuring governance adherence.
  </li>
 </ol>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Job Requirements:
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <ul>
  <li>
   <strong>
    Academic Qualifications:
   </strong>
   Bachelor&rsquo;s degree in Business Administration, Hospitality Management, Human Resources, or related field.
  </li>
  <li>
   <strong>
    Years of Experience:
   </strong>
   4&ndash;6 years of relevant experience
  </li>
  <li>
   <strong>
    Certificates (Preferred):
   </strong>
   Preferred to have Certified Quality Auditor (CQA), Train-the-Trainer certification, or Customer Experience / Service Excellence certification.
  </li>
 </ul>
 <p>
 </p>
</div>


Assistant Manager – Quality & Learning

SkillersZone LLC

<div>
 We are seeking a
 <strong>
  Customer Service Representative &ndash; Administrative
 </strong>
 to support our customers and internal teams across the
 <strong>
  (MENA)
 </strong>
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 <br/>
 <br/>
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Customer Service (Primary)
  </li>
  <li>
   Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
  </li>
  <li>
   Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
  </li>
  <li>
   Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
  </li>
  <li>
   Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
  </li>
  <li>
   Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
  </li>
  <li>
   Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
  </li>
  <li>
   Administrative Support (Core)
  </li>
  <li>
   Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
  </li>
  <li>
   Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
  </li>
  <li>
   Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
  </li>
  <li>
   Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
  </li>
  <li>
   Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
  </li>
  <li>
   Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
  </li>
  <li>
   Cross-Functional Coordination
  </li>
  <li>
   Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
  </li>
  <li>
   Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
  </li>
  <li>
   Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
  </li>
  <li>
   Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
  </li>
  <li>
   Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
  </li>
  <li>
   Experience using CRM systems
  </li>
  <li>
   Language Requirements (MENA-Focused)
  </li>
  <li>
   Basic Arabic (spoken and written)
  </li>
  <li>
   English basic (spoken and written)
  </li>
  <li>
   Skills and Competencies
  </li>
  <li>
   Strong customer-first mindset with the ability to remain calm and professional under pressure
  </li>
  <li>
   Excellent verbal and written communication with clear, polite, and solution-oriented messaging
  </li>
  <li>
   Strong attention to detail and accuracy in documentation, data entry, and record-keeping
  </li>
  <li>
   Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
  </li>
  <li>
   Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
  </li>
  <li>
   High integrity and discretion when handling confidential customer and company information
  </li>
  <li>
   Cultural sensitivity and awareness of customer expectations across different MENA countries
  </li>
  <li>
   Working Conditions and Schedule
  </li>
  <li>
   Role may be office-based, hybrid, or remote depending on business needs and country regulations
  </li>
  <li>
   Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
  </li>
  <li>
   Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)
  </li>
  <li>
  </li>
  <li>
  </li>
  <li>
   Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
   <br/>
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Performance Indicators (KPIs)
  <br/>
  <br/>
 </strong>
 Success in this role is commonly measured by:
 <br/>
 <br/>
 First response time and overall resolution time
 <br/>
 <br/>
 Quality and accuracy of case documentation
 <br/>
 <br/>
 Customer satisfaction feedback (CSAT) and complaint handling quality
 <br/>
 <br/>
 Ticket backlog management and follow-up consistency
 <br/>
 <br/>
 Adherence to policies, scripts/processes, and service standards
 <br/>
 <br/>
 Administrative accuracy (data quality, report timeliness, document compliance)
 <br/>
 <br/>
 <strong>
  Career Growth Opportunities
  <br/>
  <br/>
 </strong>
 This role offers clear development pathways, depending on performance and interest, including:
 <br/>
 <br/>
 Senior Customer Service Representative / Team Lead
 <br/>
 <br/>
 Customer Experience (CX) Specialist
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 <br/>
 Office Administrator / Operations Coordinator
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 Sales Support / Account Coordinator
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 Quality Assurance (QA) or Training Specialist
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  Equal Opportunity Statement
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 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
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 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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Customer Service Representative – Administrative

XYZ Cultural Technology

<p>We&rsquo;re Hiring | AV Pre - Sales Specialist</p><p>XYZ Cultural Technology FZ-LLC is looking for AV Pre - Sales Specialist to join our growing team in Dubai &amp; Riyadh.</p><p>Position: AV Pre - Sales Specialist</p><p>Location: Dubai &amp; Riyadh</p><p>Vacancy: 2</p><p>Key Responsibilities:</p><p>- Responsible for developing business cases to support solution offerings and sales initiatives.</p><p>- Collaborate with the sales team and understand client requirements to create presentations showcasing the technical aspects of the AV solutions.</p><p>- Designs and delivers complex service solutions and serves as a trusted advisor to achieve customers&rsquo; collaboration goals.</p><p>- Responsible for detailed solution costing and design validation.</p><p>- Keep up to date with industry trends, emerging technologies, and product developments.</p><p>- Demonstrate strong expertise in signal flow for audio, video, control, and networking.</p><p>- Proactively manage and process change orders.</p><p>- Coordinate closely with project managers to ensure design alignment and execution accuracy.</p><p>- Participate in sales meetings and site/job walks.</p><p>- Support project closeout documentation.</p><p>Requirements:</p><p>- Minimum 5 years of experience in the audiovisual industry</p><p>- At least 2 years of hands-on experience in AV engineering and system design- Ability to interpret electrical and lighting drawings.</p><p>- InfoComm CTS / CTS-D certification preferred</p><p>- Proficient understanding of leading AV brands.</p><p>- Proficient in AutoCAD, MS Office, Visio, and database programs</p><p>- Strong organizational skills with high attention to detail</p><p>- Education: Bachelor&rsquo;s Technical Degree (Equivalent)</p><p>Apply by sending your CV to gdevassy@xyztechnologies.com with a subject: &lsquo;AV Pre - Sales Specialist '</p><p>** Applications that do not meet the criteria will not be considered **</p><p>Tag or share with someone who might be a good fit for the role.</p><p>Job Types: Full-time, Permanent</p><p>Pay: ﷼10,000.00 - ﷼15,000.00 per month</p><p>Work Location: In person</p>

AV Pre-Sales Engineer

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