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area manager - coffee / specialty coffee Jobs in Riyadh Saudi Arabia

area manager - coffee / specialty coffee

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finance manager Jobs in Riyadh Saudi Arabia

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operations manager

Infinite pl

<div>
 
 Infinite pl,
 
 is a digital led tech firm driven to become a digital logistics pioneer by harnessing the power of people, data, and platforms. We are enabled through in-house, external, network, &amp; other investment capabilities which we utilize to orchestrate &amp; build innovative platforms that tackle complex problems within logistics &amp; adjacent sectors.
 
 
 
 Infinite pl&rsquo;s
 
 mission is nothing short of a logistics revolution! We're here to enrich the experiences of governments, businesses, and residents around the world through cutting-edge digital solutions.
 
 
 
 "We're not just players; we're game-changers."
 
 
 
 Job Summary:
 
 
 
 <ul>
 <li>
 We are seeking an experienced Operations Manager to lead the technical operations team responsible for running a mission-critical platform with a target availability of 99.99%. The role will ensure service stability, SLA achievement, ITSM process compliance, security and regulatory compliance, and continuous improvement across operations. The Operations Manager will own day-to-day service operations, major incident leadership, operational readiness, vendor coordination, and reporting to senior stakeholders
 
 
 
 
 
 </li>
 </ul>
 
 Key Objectives:
 
 
 
 <ul>
 <li>
 Oversee stable operations for the platform with 99.99% availability
 </li>
 <li>
 Enforce and continuously improve ITSM processes (Incident, Problem, Change, Request, Release, Knowledge, CMDB)
 </li>
 <li>
 Ensure SLA / SLO compliance, operational readiness, and performance reporting
 </li>
 <li>
 Maintain strong security posture and ensure adherence to applicable compliance requirements
 
 
 
 
 
 </li>
 </ul>
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 1) Service Operations Leadership
 </li>
 <li>
 Oversee the platform operations team (NOC/Operations Engineers/SRE-like functions as applicable) to ensure reliable, secure, and high-performing services
 </li>
 <li>
 maintain clear operating rhythms: daily ops reviews, weekly service health checks, monthly SLA reviews, and quarterly service improvement plans
 </li>
 <li>
 Drive on-call readiness, shift coverage, escalation paths, and decision-making during critical events
 </li>
 <li>
 2) ITSM Process Ownership &amp; Compliance
 </li>
 <li>
 Own and enforce ITSM processes end-to-end
 </li>
 <li>
 Audit operational adherence and drive corrective actions for non-compliance
 </li>
 <li>
 3) SLA, Availability, and Reliability Management
 </li>
 <li>
 Ensure continuous tracking and achievement (availability, response time, resolution time, performance)
 </li>
 <li>
 Manage availability and resilience practices: redundancy validation, capacity planning, proactive monitoring, and performance tuning
 </li>
 <li>
 Lead post-incident reviews and drive measurable improvements
 </li>
 <li>
 4) Security &amp; Compliance, Partner with security teams to ensure:
 </li>
 <li>
 Timely patching and remediation
 </li>
 <li>
 Secure configuration baselines
 </li>
 <li>
 Audit readiness and evidence collection
 </li>
 <li>
 Incident response alignment and reporting
 </li>
 <li>
 Enforce least privilege access and periodic access reviews
 </li>
 <li>
 5) Monitoring, Observability, and Operational Tooling
 </li>
 <li>
 Ensure comprehensive monitoring and alerting coverage for infrastructure, applications, APIs, databases, integrations, and security events
 </li>
 <li>
 Ensure operational toolchain effectiveness (ITSM tool, monitoring, CI/CD visibility, CMDB, asset management)
 </li>
 <li>
 6) Stakeholder &amp; Vendor Management
 </li>
 <li>
 Act as the primary operations interface for internal stakeholders and external partners/vendors
 </li>
 <li>
 Manage vendor SLAs and ensure effective collaboration for incident resolution, patching, upgrades, and service improvements
 </li>
 <li>
 Provide clear operational communications during incidents and planned maintenance
 </li>
 <li>
 7) Reporting &amp; Governance
 </li>
 <li>
 Produce weekly/monthly service reports including SLA performance, availability, incidents, trends, risks, and improvement actions
 </li>
 <li>
 Maintain an operational risk register and ensure mitigation plans are executed
 </li>
 <li>
 Present service health and improvement plans to leadership
 
 
 
 
 
 </li>
 </ul>
 
 Required Qualifications:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Systems, Engineering, or equivalent experience
 </li>
 <li>
 5+ years in IT operations / production support roles, with 2+ years leading teams for critical services
 </li>
 <li>
 Strong hands-on understanding of operating high-availability platforms (24/7 environments)
 </li>
 <li>
 Proven experience implementing and running ITSM processes in production (ITIL-aligned)
 
 
 
 
 
 </li>
 </ul>
 
 Technical &amp; Professional Skills:
 
 
 
 <ul>
 <li>
 Deep understanding of incident/problem/change management, operational readiness, and service governance
 </li>
 <li>
 Experience with cloud and modern platform operations (e.g., cloud infrastructure, APIs, containerized services) is preferred
 </li>
 <li>
 Ability to define, track, and improve operational KPIs and reliability metrics
 </li>
 <li>
 Strong stakeholder management, structured communication, and decision-making under pressure
 
 
 
 
 
 </li>
 </ul>
 
 Preferred Certifications:
 
 
 
 <ul>
 <li>
 ITIL Foundation / ITIL Managing Professional (or equivalent ITSM certification)
 </li>
 <li>
 ISO 27001 awareness/certification or security-related certifications
 </li>
 <li>
 Cloud certifications (GCP) is a plus
 
 
 
 
 
 </li>
 </ul>
 
 Working Model:
 
 
 
 <ul>
 <li>
 Full-time, includes on-call leadership and participation in major incident bridges as required
 
 
 
 
 
 </li>
 </ul>
 Infinite pl ♾️ - where innovation meets logistics, and the journey is Infinitely boundless!
 
 
 Let's disrupt logistics together and explore infinite opportunities!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Operations Manager

Elite Events

Operations ManagerExceptional Projects Management &amp; Consultancy Company Riyadh, Saudi ArabiaPosition OverviewThe Operations Manager is responsible for overseeing and optimizing the operational performance of the company across three primary departments:Business Development - Digital Marketing - Administration.The role focuses on training staff, implementing operational systems, monitoring performance, and ensuring smooth coordination between departments to support the company&rsquo;s growth and client acquisition goals.The Operations Manager ensures that internal processes, staff performance, and operational standards are aligned with the strategic objectives of the company.Key Responsibilities:1. Department Operations OversightSupervise and coordinate the daily operations of the following departments:Business Development<ul><li>Oversee sales activities and client acquisition strategies</li><li>Monitor lead generation and conversion performance</li><li>Implement structured sales processes and pipelines</li><li>Ensure proper client follow-up and relationship management</li><li>Review proposals, quotations, and client engagement procedures</li><li>Develop and monitor sales targets and KPIs</li></ul>Digital Marketing<ul><li>Supervise digital marketing campaigns and strategies</li><li>Monitor performance of social media, website traffic, and lead generation campaigns</li><li>Ensure alignment between marketing activities and business development goals</li><li>Oversee content creation, advertising campaigns, and brand positioning</li><li>Review marketing analytics and adjust strategies accordingly</li></ul>Administration<ul><li>Oversee day-to-day administrative operations of the company</li><li>Ensure proper documentation, filing systems, and internal communication procedures</li><li>Coordinate office logistics and operational support functions</li><li>Ensure compliance with internal company policies and operational standards</li></ul>2. Staff Training &amp; Development<ul><li>Develop and implement training programs for employees across all departments</li><li>Create Standard Operating Procedures (SOPs) for key operational processes</li><li>Train new employees on company systems, workflows, and operational expectations</li><li>Conduct regular performance coaching and skill development sessions</li><li>Identify operational gaps and provide targeted training to improve efficiency</li></ul>3. Process Optimization<ul><li>Design and implement operational systems that improve efficiency and productivity</li><li>Establish clear workflows between departments</li><li>Identify operational bottlenecks and implement solutions</li><li>Standardize processes to ensure consistency in service delivery</li></ul>4. Performance Monitoring &amp; KPIs<ul><li>Establish and monitor departmental performance metrics</li><li>Track operational efficiency and employee productivity</li><li>Prepare operational performance reports for company management</li><li>Ensure departments meet defined targets and growth objectives</li></ul>5. Interdepartmental Coordination<ul><li>Ensure effective communication and collaboration between Business Development, Marketing, and Administrative teams</li><li>Align departmental efforts toward common business objectives</li><li>Support management in implementing strategic initiatives</li></ul>6. Reporting &amp; Strategic Support<ul><li>Report operational performance and departmental progress to senior management</li><li>Provide insights and recommendations to improve company performance</li><li>Assist in developing operational strategies to support company expansion</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, Marketing, or related field</li><li>3&ndash;7 years of experience in operations management, business development, or administrative management</li><li>Strong leadership and team management skills</li><li>Experience in developing operational processes and training programs</li><li>Strong analytical and organizational abilities</li><li>Excellent communication and problem-solving skills</li></ul>Key Skills<ul><li>Operations Management</li><li>Sales &amp; Business Development Strategy</li><li>Digital Marketing Understanding</li><li>Staff Training &amp; Development</li><li>Process Design &amp; SOP Development</li><li>Performance Monitoring &amp; KPI Management</li><li>Leadership &amp; Team Coordination</li></ul>Preferred Experience<ul><li>Experience working in consultancy, project management, interior design, fitout contracting or service-based companies</li><li>Experience in sales process development and digital marketing analytics</li><li>Experience managing multi-department operations</li></ul>Reporting LineThe Operations Manager reports directly to the Company Director / General Manager.www.exceptional-pm.comJob Type: Full-time

Confidential

Job Overview Our Group is seeking a dynamic and experienced Operations Manager (Specialty Coffee) to join our team in Riyadh, Saudi Arabia. This is a full-time position for a professional who will be instrumental in driving the success of our specialty coffee division. As a company that aspires to be a world-class global leader, is committed to hiring and developing the most efficient and dynamic people.&nbsp; The ideal candidate will be a strategic leader with a passion for coffee, responsible for ensuring operational excellence, maintaining the highest quality standards, and contributing to our continued growth by staying ahead of contemporary market trends. Responsibilities * Oversee and manage all day-to-day operations of the specialty coffee business, including retail outlets and potential roastery functions. * Develop and implement efficient operational policies and procedures to optimise workflow and ensure consistency across all locations. * Lead, train, and motivate a team of baristas and support staff, fostering a culture of excellence and professional development. * Manage the entire supply chain, from green bean sourcing and procurement to inventory control of all consumables and equipment. * Ensure stringent quality control at every stage, from bean to cup, to maintain our reputation for superior coffee. * Take responsibility for the financial performance of the coffee division, including budgeting, forecasting, P&amp;L analysis, and cost control. * Guarantee compliance with all health, safety, and sanitation regulations. * Analyse performance metrics and sales data to identify areas for improvement and drive business growth. * Build and maintain strong relationships with suppliers, vendors, and partners. Qualifications * Proven experience in an operations management role, specifically within the specialty coffee industry. * In-depth knowledge of the coffee value chain, including sourcing, roasting, brewing standards, and equipment maintenance. * Strong leadership skills with a track record of successfully managing and developing teams. * Excellent financial acumen with demonstrable experience in budgeting and financial reporting. * Exceptional organisational, problem-solving, and decision-making abilities. * Superb communication and interpersonal skills, with fluency in English required. * A degree in Business Administration, Hospitality Management, or a related field is highly desirable. * Professional certifications from bodies such as the Specialty Coffee Association (SCA) would be a significant advantage. Benefits * A competitive salary and benefits package commensurate with experience. * The opportunity to be part of a forward-thinking, world-class organisation. * A dynamic work environment with significant opportunities for professional growth and development.

Operations Manager (Specialty Coffee)

Rentokil Initial

<div>The Operations Officer ensures effective appointment scheduling, team dispatching, and execution of the pest management services as per Rentokil Boecker&reg; standards.
He/ She works with a Client-Oriented attitude in order to offer an exceptional client experience.
Rentokil Boecker&reg; Operations Officer - Corporate is held accountable for the below job responsibilities:<ul><li>Implement the standards set in Rentokil Boecker&reg; Operations Manual.</li><li>Schedule appointments as per client&rsquo;s availability.</li><li>Arrange a proper dispatching for all teams.</li><li>Follow up on pending appointments if any and set a monthly plan to keep them to a minimum.</li><li>Ensure that chemicals and non-chemical products are always available in adequate quantities for each team and monitor their consumption.</li><li>Prepare daily schedules for on-site technicians and guarantee that the treatment is executed as per the programmed work schedule.</li><li>Arrange and confirm distribution of promotional items as per the marketing calendar.</li><li>Communicate with the sales department regarding new clients; check and sign the Survey Sheet.</li><li>Handle call backs and solve them within 48 hours.</li><li>Follow up on the Call Back report.</li><li>Ensure all vehicles have Rentokil Boecker&reg; warning signs (Fumigation, Floor warning signs, etc.), bait stations&rsquo; service records and other labels.</li><li>Generate and submit the assigned reports to concerned management.</li><li>Handle the client&rsquo;s data accurately and timely on Rentokil Boecker&reg; systems.</li><li>Review submitted treatment reports and take action when deemed necessary.</li><li>Perform CVCs (Customer Voice Counts) and field audits to ensure Health and Safety Standards are properly applied.</li><li>Schedule yearly pest control treatments and follow up on their execution.</li><li>Liaise with and advise clients on pests, sanitation and pest proofing recommendations, pesticide and pest control treatments including information on control strategies appropriate to each situation.</li><li>Advise technicians on pending payments to be collected from clients.</li><li>Prepare an overtime report and submit it to the Operations Manager for approval.</li><li>Assist the Operations Manager in preparing and delivering training sessions when needed.</li><li>Attend monthly Operations meetings, recommend and highlight call backs, problems and conflicts.</li><li>Act as a PMP ambassador and enhance communication between PMP and other team members.</li><li>Handle all PMP related requests (leaves, loans, uniforms, certificates&hellip;) and communicate them to concerned parties.</li></ul> 
Requirements<ul><li> 
Bachelor&rsquo;s Degree in Business Administration, Agribusiness, Environmental Science or equivalent.</li><li>At least 2 years of experience in operations or relevant field.</li><li>Proficiency in English is a must. Arabic is a plus.</li><li>Effective decision making and problem-solving skills.</li><li>Excellent verbal and written communication skills.</li><li>Remarkable attention to details.</li></ul> 
Benefits<ul><li> 
Competitive Salary</li><li>Medical Insurance</li><li>Yearly ticket to home country</li><li>22 Vacation days per year</li></ul></div>

Operations Officer

webook.com

<div>
 Do you want to love what you do at work? Do you want to make a difference, an impact, transform peoples lives? Do you want to work with a team that believes in disrupting the normal, boring, and average?
 
 
 If yes, then this is the job you're looking for ,webook.com is Saudi's #1 event ticketing and experience booking platforms in terms of technology, features, agility, revenue serving some of the largest mega events in the Kingdom surpassing over 2 billion sales.
 
 
 
 Role Overview:
 
 
 
 We are looking for a proactive and highly organized Office Manager to oversee office operations and support the execution of key operational initiatives under the direction of the CEO.
 
 
 This role will ensure the office runs efficiently while coordinating across departments to support operational priorities, manage vendors and facilities, and drive administrative excellence. The ideal candidate is structured, detail-oriented, and comfortable working in a fast-paced environment with direct exposure to executive leadership.
 
 
 
 Key Responsibilities:
 
 
 
 
 Office &amp; Operational Management
 
 
 
 <ul>
 <li>
 Oversee the day-to-day operations of the office to ensure an efficient and well-organized working environment
 </li>
 <li>
 Manage office facilities, maintenance, and workplace services
 </li>
 <li>
 Coordinate with vendors, service providers, and building management
 </li>
 <li>
 Monitor office budgets related to supplies, services, and operational needs
 
 
 </li>
 </ul>
 
 Cross-Department Coordination
 
 
 
 <ul>
 <li>
 Act as a coordination point between departments to support operational execution
 </li>
 <li>
 Follow up on operational tasks and ensure alignment across teams when needed
 </li>
 <li>
 Support internal initiatives and projects assigned by the CEO
 </li>
 <li>
 Assist in tracking action items from leadership discussions and operational meetings
 
 
 </li>
 </ul>
 
 Office Infrastructure &amp; Environment
 
 
 
 <ul>
 <li>
 Ensure the office environment supports productivity, collaboration, and employee experience
 </li>
 <li>
 Coordinate office improvements, renovations, or workspace planning when needed
 </li>
 <li>
 Maintain office policies, procedures, and operational standards
 
 
 </li>
 </ul>
 
 Operational Support to Leadership
 
 
 
 <ul>
 <li>
 Support the CEO on operational follow-ups and implementation of internal initiatives
 </li>
 <li>
 Prepare operational reports, summaries, or documentation when required
 </li>
 <li>
 Assist in coordinating internal leadership meetings and ensuring follow-ups on key action items
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in Business Administration, Operations Management, or a related field
 </li>
 <li>
 4-7 years of experience in Office Management, Operations, or Administrative Leadership roles
 </li>
 <li>
 Strong organizational and operational coordination skills
 </li>
 <li>
 Ability to manage multiple stakeholders and priorities
 </li>
 <li>
 Excellent communication and problem-solving abilities
 </li>
 <li>
 High level of professionalism and discretion
 </li>
 <li>
 Proficiency in Google Workspace
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Experience working closely with executive leadership
 </li>
 <li>
 Experience managing office operations in fast-growing companies
 </li>
 <li>
 Strong vendor management and operational planning skills
 </li>
 </ul>
</div>

Office Manager

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 What You'll Do
 
 
 
 <ul>
 <li>
 Support Operational Performance: Assist in monitoring key operational metrics such as order fulfilment, stock availability, picking accuracy and quality
 </li>
 <li>
 Process Improvement: Identify areas for process improvement and build SOPs
 </li>
 <li>
 Capacity Planning: Plan the shifts structure and manpower according to demand patterns
 </li>
 <li>
 Team Management: Supervise the ops team and foster a positive and productive team environment
 </li>
 <li>
 Training Sessions: Conduct training sessions on SOPs and do spot checks to evaluate the performance
 </li>
 <li>
 Quality &amp; Accuracy Maintenance: Ensure that catalogs are kept up to date with correct product details, pricing, and availability
 </li>
 <li>
 Team Collaboration: Work closely with internal teams, including logistics, commercial, and customer support, to ensure smooth day-to-day operations and resolve challenges effectively
 </li>
 <li>
 Conduct Interviews: Lead the end to end hiring process for ops team
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 A minimum of 2&ndash;3 years of experience in on-ground operations is required.
 </li>
 <li>
 Proficiency in English is essential, and the ability to communicate in Urdu or Hindi is highly preferred.
 </li>
 <li>
 Analytical Mindset: Ability to read and interpret data, draw insights, and make data-driven decisions to improve performance.
 </li>
 <li>
 Team Leadership: Strong leadership skills with a structured approach to resolving issues.
 </li>
 <li>
 Technical Proficiency: Comfortable working with internal dashboards, Excel/Google Sheets, and CRM tools. SQL knowledge is a plus.
 </li>
 <li>
 Problem-Solving Skills: Ability to identify pain points in operations and implement actionable solutions.
 </li>
 <li>
 Excellent Communication: Ability to interact with vendors professionally and guide them through operational processes.
 </li>
 <li>
 Agility &amp; Adaptability: Ability to work in a fast-paced environment, manage multiple tasks, and adapt to changing business needs.
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
 <ul>
 <li>
 Work and learn from great minds by joining a community of inspiring colleagues.
 </li>
 <li>
 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
 </li>
 <li>
 Explore new opportunities to learn and grow every day.
 </li>
 <li>
 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
 </li>
 <li>
 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
 </li>
 </ul>
</div>

Operations Coordinator

HungerStation | هنقرستيشن

<div>
 HungerStation is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Purpose
 
 
 
 
 Job Description
 
 
 
 To lead the design and execution of strategic initiatives to enhance operational efficiency and drive continuous improvement across the business. This senior leadership role is responsible for developing scalable processes, optimizing performance, and aligning operational strategy with business objectives. The ideal candidate will have a strong focus on strategy development, implementation, and cross-functional collaboration to support the growth and long-term success of the Operations division
 
 
 
 Key Accountability Areas
 
 
 
 <ul>
 <li>
 Develop and execute operational strategies that enhance efficiency, reduce costs, and support scalability.
 </li>
 <li>
 Align operational goals with the company&rsquo;s overall business strategy and ensure cross-functional teams are working toward shared objectives.
 </li>
 <li>
 Lead strategic initiatives to optimize core processes across logistics, fleet management, marketing, Fintech, product Ops and customer service.
 </li>
 <li>
 Drive operational innovation through automation, technology adoption, and process improvements.
 </li>
 <li>
 Ensure processes are scalable and adaptable to support business expansion.
 </li>
 <li>
 Establish and monitor KPIs to track and measure operational performance across key areas.
 </li>
 <li>
 Standardize processes and reporting systems to ensure consistency and transparency across the operations department.
 </li>
 <li>
 Conduct regular reviews and audits to assess adherence to best practices and identify areas for improvement.
 </li>
 <li>
 Lead cross-functional projects that improve efficiency, reduce waste, and enhance customer satisfaction.
 </li>
 <li>
 Implement change management practices to ensure successful adoption of new processes, systems, or technologies.
 </li>
 <li>
 Develop and implement robust fraud prevention strategies.
 </li>
 <li>
 Analyze transaction data to identify patterns and anomalies.
 </li>
 <li>
 Collaborate with technology teams to enhance fraud detection algorithms.
 </li>
 <li>
 Train and educate operational staff on fraud prevention best practices.
 </li>
 <li>
 Continuously monitor and adapt fraud prevention measures.
 </li>
 <li>
 Analyze cancellation patterns to identify common reasons
 </li>
 <li>
 Implement measures to reduce cancellations
 </li>
 <li>
 Minimize the impact of cancellations on resources
 </li>
 <li>
 Investigate failed deliveries (e.g., incorrect addresses, customer unavailability).
 </li>
 <li>
 Enhance address validation during order placement.
 </li>
 <li>
 Implement real-time tracking and communication features for customers and drivers.
 </li>
 <li>
 Leverage data analytics to identify wastage trends.
 </li>
 <li>
 Use predictive models to anticipate potential wastage scenarios.
 </li>
 <li>
 Implement self-service options through our app or website. Automated chatbots can handle routine queries, reducing the need for human agents.
 </li>
 <li>
 Route inquiries to specialized agents based on their expertise. This ensures faster resolution and minimizes call duration.
 </li>
 <li>
 Performance Metrics: Monitor key metrics such as average handling time, first-call resolution, and customer satisfaction. Continuously train agents to improve efficiency.
 </li>
 <li>
 Outsourcing Consideration: Evaluate outsourcing options for non-core functions (e.g., after-hours support) to reduce in-house costs.
 </li>
 <li>
 Root Cause Analysis: Investigate the reasons behind customer complaints (e.g., late deliveries, incorrect orders). Address these issues at the source to prevent recurrence.
 </li>
 <li>
 Proactive Communication: Keep customers informed about order status, delays, and any issues. Transparency reduces the need for compensation.
 </li>
 <li>
 Tiered Compensation: Define clear guidelines for compensating customers (e.g., partial refunds, vouchers). Tailor compensation based on the severity of the issue.
 </li>
 <li>
 Feedback Loop: Collect feedback from customers and learn from their experiences. Use this insight to improve processes and minimize compensation situations.
 </li>
 <li>
 Lead efforts to automate manual processes within the delivery ecosystem.
 </li>
 <li>
 Evaluate and implement technology solutions (e.g., route optimization, order tracking).
 </li>
 <li>
 Enhance customer self-service options through intuitive app features.
 </li>
 <li>
 Monitor automation performance and iterate for continuous improvement.
 </li>
 <li>
 Establish clear KPIs for compensation effectiveness.
 </li>
 <li>
 Measure the impact of compensation decisions on operational performance.
 
 
 </li>
 </ul>
 
 Strategy &amp; Planning
 
 
 
 <ul>
 <li>
 Contribute to the development and execution of the Division&rsquo;s ABCs and OKRs, while ensuring alignment with other Functions' heads.
 </li>
 <li>
 Make critical decisions that support the Division's strategic and tactical direction.
 </li>
 <li>
 Establish the plans for the respective functions/teams and provide inputs that support the Division&rsquo;s goals and objectives.
 </li>
 <li>
 Distribute tactical responsibilities effectively to potential leaders in the Division, to improve the succession readiness of the organization over time.
 </li>
 <li>
 Measure and track relevant OKRs and metrics to ensure the achievement of goals and take corrective actions when necessary.
 
 
 </li>
 </ul>
 
 People Management
 
 
 
 <ul>
 <li>
 Set performance objectives, provide necessary support, evaluate direct reports, and provide regular feedback on performance.
 </li>
 <li>
 Participate in the identification and recruitment of key talents for the function.
 </li>
 <li>
 Provide clear direction, prioritize tasks, assign and delegate responsibility, and monitor the workflow.
 </li>
 <li>
 Provide opportunities for team members to suggest, participate in, and contribute to improvement, innovation, and knowledge-sharing initiatives.
 
 
 </li>
 </ul>
 
 Budget Management
 
 
 
 <ul>
 <li>
 Manage and own the budgeting cycle and provide input to the budgeting process.
 </li>
 <li>
 Ensure effective utilization of the function's budget, and report accurately on progress and challenges.
 </li>
 <li>
 Investigate and propose implementing strategies that result in a positive financial impact for HS.
 </li>
 <li>
 Manage the reporting departments effectively within budget, and report accurately on progress made and challenges encountered.
 </li>
 <li>
 Formulate strategies that result in a positive financial impact for HS and aim to mitigate financial and operational risks.
 
 
 </li>
 </ul>
 
 Governance And Resilience
 
 
 
 <ul>
 <li>
 Follow all relevant policies, procedures, and processes for the daily work to be carried out in a controlled and consistent manner.
 </li>
 <li>
 Contribute to the identification of opportunities for continuous improvement of processes and practices to enhance effectiveness.
 </li>
 <li>
 Uphold a high-performance working environment and promote HS&rsquo;s Values.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Knowledge and Experience:
 
 
 
 <ul>
 <li>
 10 -12 years of experience in operations, process improvement, or operational excellence roles
 </li>
 <li>
 Strong knowledge of operational improvement methodologies
 </li>
 <li>
 Strong problem-solving skills
 </li>
 <li>
 Advance analytical skills
 </li>
 <li>
 Leadership skills
 
 
 </li>
 </ul>
 
 Education And Certifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business management, or a related field
 </li>
 <li>
 Black Belt Certification in Six Sigma and COPC Customer Experience Implementation Leader is preferable.
 </li>
 </ul>
</div>

Operations Excellence Senior Manager

Explore 28+ Operations manager in Riyadh Saudi Arabia this April. Find roles across top companies and apply now to boost your career.

28 operations manager jobs In Riyadh Saudi Arabia

Operations Manager

Operations Manager

Operations Manager (Specialty Coffee)

Operations Officer

Office Manager

Operations Coordinator

Operations Excellence Senior Manager