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implementation specialist

Joblogic

<p><b>Working Location:</b>The Enterprise Building, Multan Rd, Eden Value Homes, Lahore, Punjab 53700, Pakistan</p><p><b>Office Hours: </b>Monday to Friday (1:00 PM &ndash; 9:30 PM PAK Time)</p><p><b>About us:</b></p><p><b>Business Type:</b> UK-based product company</p><p><b>Industry: </b>SaaS, field service management</p><p><b>Company Size: </b>450-500 people (including 03 offices: Pakistan, Vietnam &amp; UK &ndash; HO)</p><p>Established in 1998, <b>Joblogic </b>is the <b>#1 Field Service Management (FSM)</b> software in the UK. We are proud to be a leading player in service management software, providing field service businesses across the world with an all-in-one management solution SaaS/CRM (i.e, HVACR, Plumbing &amp; Heating and Electrical Contracting and Maintenance). Our product delivers world-class software to aid in streamlining operations, increasing profitability, ensuring compliance and achieving rapid growth for all field service businesses.</p><p>With offices in the UK, Pakistan and Vietnam totalling 400+ people, we have been in the industry for over 20 years. Although we have been in business for a while, our growth only really accelerated from 2021 onwards.</p><p>Joblogic was bootstrapped to &pound;10m ARR until March 2023 when it got its first investment from investors. Now we&rsquo;re becoming a rocket ship and would like you to join that journey!</p><p><b>About the role:</b></p><p>We are looking for a Data Implementation Specialist who will be responsible to onboard our customers by providing data solutions, migrating, and mapping the data while also manipulating data for our existing customers. You will also work closely with developers to write SQL queries to extract data from the Azure DB. As a Data Implementation Specialist, you must be knowledgeable, customer-oriented and conduct zoom meetings with our clients to accumulate their data Import/manipulation prerequisites, we expect you to amaze us with your presentation and documentation skills. We&rsquo;re further looking for superior technical expertise and a problem-solving aptitude.</p><p><b>What your Main Focus will Be:</b></p><p><b>Responsibilities:</b></p><ul><li>Working closely with our customers during the onboarding process to ensure the data migration is smooth and best solutions are provided based on their system usage.</li><li>Gather, Validate, and rectify customer data into excel formatted templates and import data for the customer using import utilities.</li><li>MS Excel expertise to perform certain tasks that are tedious and repetitive.</li><li>Manipulate data in excel based on the requirement and sort raw data into our format of Import templates.</li><li>Validating data prior/posterior upload and maintaining a record on Jira platform.</li><li>Experience of writing and testing custom reports using SQL to extract data from the Azure DB. Basic SQL Scripting Knowledge Required.</li><li>Be part of the Agile Development Cycle with strong communication and Documentation Skills.</li><li>Be able to manage deadlines and ensuring SLA&rsquo;s are met.</li><li>Communicate with the customer through different channels to analyse and evaluate their custom technical requirements.</li><li>Manage customer escalations in accordance with agreed SLAs and support agreements.</li><li>Responds to end-user problems whilst thinking outside the box to provide bespoke solutions to individual customer needs.</li><li>Ability to present complex technical information to non-technical audiences.</li><li>Coordinate issue resolution efforts with other departments to ensure timely and efficient resolutions are met and customer satisfaction is upheld.</li><li>Handle internal team reporting on Excel, power BI etc.</li></ul><p><b>Essential Requirements, Experience and Skills:</b></p><ul><li>MS Excel &ndash; Advance level.</li><li>Prior experience of reporting and data visualisation using Excel or similar tools.</li><li>Minimum of 2-years (recent) of proven related experience within an organisation that provides software solutions (preferably within the service management industry).</li><li>Must have excellent English communication skills and experience with documenting root cause analysis.</li><li>Ability to produce accurate and Customer Specifications Documents for Development.</li><li>Ability to multitask in a fast-paced environment.</li><li>Aptitude to learn new methods and follow current procedures.</li><li>Prior experience in using Ticket Tracking/ logging tools.</li><li>Prior experience of client communication via emails or video calls i.e., Zoom, Teams etc.</li><li>Excellent communication (Verbal and Written) Skills.</li><li>Excellent interpersonal skills.</li><li>Eagerness to learn and develop skills to improve work performance.</li><li>A team player, with the ability to communicate and work effectively with other departments.</li></ul><p><b>Nice-to-Have:</b></p><ul><li>Familiarity with Python for automation, scripting, or data analysis.</li><li>Power BI experience.</li><li>Azure DevOps</li><li>Hands-on experience of Jira.</li><li>Basic understanding SQL and experience with some of the modern relational databases.</li></ul><p><b>Hiring Process:</b></p><ul><li>Initial screening call with HR.</li><li>First interview with team lead.</li><li>In-house test.</li><li>Final interview with team manager/lead.</li></ul><p><b>Remuneration Package and Benefits:</b></p><ul><li>Market Competitive Salary &ndash; commensurate with your experience and abilities</li><li>Professional working environment with numerous opportunities for growth and self-development</li><li>Life Insurance &amp; Medical Insurance (Including Family)</li><li>OPD</li><li>Provident Fund</li><li>Gym Facility</li><li>Maximum 45 Weekly Hours (Monday-Friday)</li><li>Remote Working (During Pandemic Situation)</li><li>Company trip</li><li>29 Annual Leaves (Including Bank Holidays)</li><li>8 Sick &amp; uncapped Compassionate Leaves (As per Company Policy)</li></ul><p>Apply now! or send your resume at Careers.pk@joblogic.com</p><p>Job Type: Full-time</p><p>Pay: Rs200,000.00 - Rs300,000.00 per month</p><p>Application Question(s):</p><ul><li>Current Salary?</li><li>Expected Salary?</li><li>Notice Period?</li></ul><p>Work Location: In person</p>

Data Implementation Specialist

TCP Software

<div>
 <em>
  TCP is committed to cultivating a diverse and inclusive team. However, we are not able to sponsor visas for this role.
  <br/>
  <br/>
 </em>
 <strong>
  About TCP (TimeClock Plus):
 </strong>
 <br/>
 <br/>
 For more than 30 years, TCP has helped organizations engage their people by providing flexible, mobile timekeeping and workforce management solutions. Trusted by tens of thousands of customers and millions of users, TCP delivers best-in-class technology and personalized support to organizations of all sizes in the public and private sector to meet their complex timekeeping, employee scheduling, leave management and other workforce needs. We recently embraced our new, refreshed brand which we feel fully embodies our commitment to innovation while also completing our first acquisition of Humanity, an industry-leading cloud-based scheduling platform. Growth is happening and our vision for a successful future is clear - We'd love for you to join us on this journey! For more information on TCP, visit www.tcpsoftware.com or follow us on LinkedIn or Facebook.
 <br/>
 <br/>
 TCP is hiring an
 <strong>
  Onboarding Implementation Specialist
 </strong>
 to customize and implement software systems for our clients. In this role, you will demonstrate how purchased software systems work to clients, and answer questions relating to implementation. You will be responsible for gathering requirements and understanding the customer's business as it pertains to time and attendance to implement a solution that meets their needs and leads them to success.
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 <strong>
  As an Implementation Specialist, you will:
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 </strong>
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   Execute implementation project plans, at the direction of a Project Manager, based on customer needs, resources, and timelines as part of a project team.
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   Manage time and resources to facilitate multiple implementation projects simultaneously.
  </li>
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   Ensures customer success and satisfaction in a friendly and courteous manner.
  </li>
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   Maintains customer records by updating account information and task status using project management tools and methodologies.
  </li>
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   Continually investigates product and gains industry knowledge to improve performance and skill set.
  </li>
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   Work independently to accomplish tasks to meet performance requirements.
  </li>
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   Contributes to team effort by ensuring the highest possible level of customer happiness by understanding the needs of the customer with intuitive or directive conversation and questioning techniques.
  </li>
  <li>
   Assists the project team in predicting project risks and assists in Root Cause Analysis when unforeseen issues/risks threaten the success of the project
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  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Exceptional communication and customer service skills.
  </li>
  <li>
   Proven experience working as an Implementation Specialist.
  </li>
  <li>
   Sound technical knowledge.
  </li>
  <li>
   Strong analytical and problem-solving skills.
  </li>
  <li>
   Bachelor's degree in Computer Science, Engineering, Computer Information Science, Information Technology, or a related field is a plus.
  </li>
  <li>
   The ability to multitask effectively.
  </li>
  <li>
   The ability to work independently and as part of a team.
  </li>
  <li>
   Excellent organizational and time management skills.
  </li>
  <li>
   Detail-oriented
   <br/>
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  </li>
 </ul>
 <strong>
  Physical Requirements:
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  <br/>
 </strong>
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   Prolonged periods sitting at a desk and working on a computer
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   Must be able to lift up to 15 pounds at times
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  </li>
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 <strong>
  Benefits
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  <br/>
 </strong>
 <ul>
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   Competitive salary based on experience
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   PTO and Sick leaves
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   In-Patient Health insurance
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   Provident fund and EOBI
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   The work/life setup you need to be successful
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   A creative, collaborative, supportive environment that gives you the autonomy to explore new ideas, grow your skillset, and create outstanding results
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   The opportunity to work with amazing talent in a fast-growing company that really values its team
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   Company sponsored training, workshops, education, and team building.
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   The chance to make a genuine impact on the company's growth.
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   Plenty of challenging work and the opportunity to stretch yourself.
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   Every day you'll get to work with amazing talent in a fast-growing company that really values their people
   <br/>
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  </li>
 </ul>
 <em>
  TCP is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees
 </em>
</div>


Onboarding Implementation Specialist I

Contour Software

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div>
The Division:</div></div><div><div>
RentHub is a modern Rental Management System (RMS) serving equipment dealerships across North America. We help dealers increase rental revenue, improve fleet visibility, streamline contracts, and drive operational excellence.</div></div><div><div>
As we continue to grow, we are expanding our implementation and customer success capabilities to ensure world-class onboarding, dealer adoption, and measurable customer satisfaction.</div></div><div></div><div><div>
The Position:</div></div><div><div>
Technical Implementation &amp; Support Specialist will serve as a key extension of the RentHub North America team. This role combines technical onboarding, customer support coordination, dealer training, adoption coaching, and customer experience measurement.</div></div><div><div>
The ideal candidate is technically capable, highly organized, customer-focused, and confident communicating with dealership owners and rental managers in North America. Finalized candidate would work from Contour&rsquo;s Lahore office as an extension of the Global Support team.</div></div><div><div>
This position plays a critical role in:</div></div><div><ul><li><div>
Successful onboarding of new RentHub dealers</div></li></ul></div><div><ul><li><div>
Driving product adoption and reducing attrition</div></li></ul></div><div><ul><li><div>
Supporting live customers via calls and email</div></li></ul></div><div><ul><li><div>
Managing documentation and remote installations</div></li></ul></div><div><ul><li><div>
Tracking NPS and dealer satisfaction</div></li></ul></div><div><ul><li><div>
Improving our AI support agent (RAia) through documentation and training data</div></li></ul></div><div></div><div><div><br>
 Key Responsibilities</div></div><div></div><div><div>
1. Dealer Onboarding &amp; Implementation</div></div><div><ul><li><div>
Assist with remote RentHub installations via Microsoft Teams</div></li></ul></div><div><ul><li><div>
Coordinate onboarding schedules with North America team</div></li></ul></div></div><div><div><ul><li><div>
Prepare onboarding documentation and system setup materials</div></li></ul></div><div><ul><li><div>
Guide dealers through system configuration and go-live processes</div></li></ul></div><div><ul><li><div>
Record training sessions and create structured onboarding libraries</div></li></ul></div><div><ul><li><div>
Ensure smooth transition from implementation to active usage</div></li></ul></div><div></div><div><div>
2. Customer Support &amp; Communication</div></div><div><ul><li><div>
Monitor incoming customer emails and support calls</div></li></ul></div><div><ul><li><div>
Log and categorize support tickets accurately</div></li></ul></div><div><ul><li><div>
Ensure customers receive responses within defined SLAs</div></li></ul></div><div><ul><li><div>
Coordinate with developers on issue prioritization</div></li></ul></div><div><ul><li><div>
Communicate updates and resolutions clearly to dealers</div></li></ul></div><div><ul><li><div>
Maintain professional, confident communication with dealership owners and rental managers</div></li></ul></div><div></div><div><div>
3. Dealer Adoption &amp; Retention</div></div><div><ul><li><div>
Coach dealers on best practices for using RentHub</div></li></ul></div><div><ul><li><div>
Identify underutilized features and drive adoption campaigns</div></li></ul></div><div><ul><li><div>
Monitor usage metrics and identify at-risk dealers</div></li></ul></div><div><ul><li><div>
Conduct follow-up calls to improve engagement</div></li></ul></div><div><ul><li><div>
Support North America leadership in reducing dealer attrition</div></li></ul></div><div></div><div><div>
Primary success metrics:</div></div><div><ul><li><div>
Dealer Adoption Rates</div></li></ul></div><div><ul><li><div>
Dealer Attrition Rates</div></li></ul></div></div><div><div><ul><li><div>
Time-to-Go-Live</div></li></ul></div><div><ul><li><div>
Active Feature Utilization</div></li></ul></div><div></div><div><div>
4. NPS &amp; Customer Feedback Management</div></div><div><ul><li><div>
Conduct regular dealer surveys</div></li></ul></div><div><ul><li><div>
Track and report Net Promoter Score (NPS)</div></li></ul></div><div><ul><li><div>
Identify trends in dealer satisfaction</div></li></ul></div><div><ul><li><div>
Provide structured feedback summaries to leadership</div></li></ul></div><div><ul><li><div>
Coordinate follow-ups with detractors</div></li></ul></div><div><ul><li><div>
Support initiatives to improve customer experience</div></li></ul></div><div></div><div><div>
5. RAia AI Agent Improvement</div></div><div><ul><li><div>
Create structured video and written knowledge libraries</div></li></ul></div><div><ul><li><div>
Convert dealer training content into AI-consumable documentation</div></li></ul></div><div><ul><li><div>
Log frequently asked questions</div></li></ul></div><div><ul><li><div>
Help improve RAia&rsquo;s accuracy and response quality</div></li></ul></div><div><ul><li><div>
Test and validate AI responses for dealer-facing interactions</div></li></ul></div><div></div><div><div>
Required Skills &amp; Qualifications</div></div><div><ul><li><div>
2&ndash;5 years&rsquo; experience in technical support, SaaS onboarding, or customer success</div></li></ul></div><div><ul><li><div>
Strong written and spoken English (North America-facing role)</div></li></ul></div><div><ul><li><div>
Experience conducting video meetings (Microsoft Teams preferred)</div></li></ul></div><div><ul><li><div>
Highly organized and detail-oriented</div></li></ul></div></div><div><div><ul><li><div>
Comfortable working with CRM/ticketing systems</div></li></ul></div><div><ul><li><div>
Ability to explain technical concepts to non-technical users</div></li></ul></div><div><ul><li><div>
Self-motivated and able to work across time zones</div></li></ul></div><div></div><div><div>
Preferred Qualifications</div></div><div><ul><li><div>
Experience with ERP, RMS, or dealership systems</div></li></ul></div><div><ul><li><div>
Background in SaaS implementation</div></li></ul></div><div><ul><li><div>
Experience measuring and analyzing NPS</div></li></ul></div><div><ul><li><div>
Familiarity with AI tools or chatbot training</div></li></ul></div><div><ul><li><div>
Rental or heavy equipment industry knowledge (a plus)</div></li></ul></div><div></div><div><div>
Work Schedule</div></div><div><ul><li><div>
Training Period: Monday &ndash; Friday aligned to Central Standard Time business hours<br>
Post-Training: Continued alignment with North American dealer support needs</div></li></ul></div></div><div></div><div><br>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Technical Implementation & Support Specialist

Lenob & Company

<p><b>Role Overview:</b><br/>We are looking for a dedicated Implementation Officer to support the deployment, configuration, and ongoing assistance of our Hospital Management Information System (HMIS). This role involves working closely with healthcare teams, conducting user training, and ensuring smooth system operations.</p><p><b>Key Responsibilities:</b><br/>Implement and configure HMIS modules</p><p>Conduct system walkthroughs and user training</p><p>Provide on-site and remote support</p><p>Coordinate with internal technical teams Assist in data validation, testing, and reporting</p><p>Document implementation and support activities</p><p><b>Requirements:</b><br/>Bachelor&rsquo;s degree in CS, Software Engineering, IT, or related field</p><p>1&ndash;3 years of relevant experience in HMIS implementation or healthcare IT</p><p>Understanding of hospital workflows &amp; HMIS</p><p>Strong communication and troubleshooting skills Project management exposure is a plus</p><p><b>What we Offer:</b><br/>Competitive market salary</p><p>Medical insurance</p><p>Paid leaves</p><p>Annual increments</p><p>Professional growth opportunities</p><p>Pay: Rs70,000.00 - Rs90,000.00 per month</p><p>Work Location: In person</p>

Implementation Officer

delivery associates

<div><div><div><div>Overview</div></div><p></p><div><div><div>
Overview: Work with governments and public sector partners to take forward the reforms in service delivery, education, health, climate change and revenue. Your role involves reforms implementation, building capacity ties for delivering priority initiatives, and contributing to data system strengthening</div></div></div><p></p><div><div>
Location</div></div><p></p><div><div>
MESA</div></div><p></p><div><div><br>
</div></div></div><div></div><div><div><div><div>
About DA</div><div><div><div><p>
Delivery Associates (DA) is a global consultancy helping the public sector deliver lasting impact through effective implementation. With roots in Deliverology&reg; and over a decade of experience, we support leaders from strategy to execution. Our remote team works worldwide with governments and philanthropies to scale results.</p><p>
We&rsquo;re committed to diversity, equity, and inclusion&mdash;believing empowered, diverse teams drive stronger partnerships and more equitable outcomes.</p></div></div></div><p></p><div>
Description</div></div></div><p></p><div><div><p>
Delivery Associates (DA) works with leaders in the public sector to solve problems, build consensus, and implement policy programs that impact millions of people around the world. We leverage our flagship delivery tools and methodology to help our partners deliver results. We're successful in part because we have mastered our approach over many years and in part because we are empathetic, resourceful, level-headed, and dedicated to supporting our clients to achieve impact for the people they serve. This role is an opportunity to learn and implement our methodology as a member of our MESA regional team.</p><p>
As an Associate, you&rsquo;ll work with senior government officials to support better delivery of public services for the good of their citizens and residents. We are looking for someone to support our teams in Lahore, Pakistan, bringing a sharp and data-informed analytical problem-solving skill set to support our clients. This may include working with clients to use data to formulate and test recommendations to improve senior level decision making, facilitating problem solving and collaboration through action-oriented routines, design and delivery of stakeholder projects, and/or engagement with frontline services providers and end users to inform policy and program implementation.</p><p><b>
Key Responsibilities.</b></p><ul><li>
Advise government agencies and ministries to develop delivery plans with clear strategies, targets, trajectories and action plans</li><li>
Monitor the implementation of delivery plans, establishing frequent routines and accountability mechanisms</li><li>
Support problem-solving, learning, and continuous improvement within your projects</li><li>
Engage in data collection and analytical processes, develop visualizations and storylines, and support decision-making by senior leaders</li><li>
Build delivery capacity of national and subnational government leaders</li><li>
Participate in meetings and trainings with government officials to discuss planning and implementation tools and methods</li></ul><p><b>
Skill sets</b></p><p>
We work closely in diverse, global teams, leaning on each other&rsquo;s strengths. We don&rsquo;t expect any one person to do all these things perfectly. Our teams are made up of people who can:</p><ul><li>
 <b><i>Build relationships</i></b><i>: Earn trust and influence among diverse stakeholders, especially in the public sector or nonprofit world.</i></li><li><b><i>
Facilitate and coach</i></b><i>: Run effective meetings and workshops that drive towards problem solving and consensus.</i></li><li><b><i>
Analyze data and visualize</i></b><i>: Collect, manage and analyze raw data to extract actionable insights and recommendations and visualize it for decision-making.</i></li><li><b><i>
Model data to identify patterns and forecast future trends</i></b><i>: Utilize advanced analytical techniques and tools to reveal relationships within datasets, enabling prediction of outcomes and informed decision-making.</i></li><li><b><i>
Write and communicate clearly</i></b><i>: Turn complex problems or insights into clear memos and well-structured slides; speak clearly and concisely in remote and in-person settings. Be able to simplify complexity, translating technical language into digestible narratives that enable great decision making of different audiences.</i></li><li><b><i>
Prioritize and manage projects</i></b><i>: Bring clear structure and planning to day-to-day work and communication.</i></li><li><b><i>
Solve problems</i></b><i>: Break down problems and identify root causes before developing hypotheses and solutions.</i></li><li><b><i>
Stay focused:</i></b><i> Navigate complexity, especially in policy and program implementation, consistently steering large coalitions back to a single-minded focus on priority outcomes.</i></li></ul><p><b>
Mindsets</b></p><p>
We work well with people who are:</p><ul><li><b>
Adaptable</b>: Public sector work is dynamic. Our people are, too.</li><li><b>
Analytical</b>: We identify, dissect, and solve complex problems.</li><li><b>
Accountable</b>: We work collaboratively but self-sufficiently; oversight is often minimal.</li><li><b>
Driven</b>: Our work is important, so it&rsquo;s important we do it well.</li><li><b>
Curious</b>: We never stop learning from our clients, colleagues, and partners.</li><li><b>
Collaborative</b>: We are flexible, thoughtful and team players</li><li><b>
Inclusive</b>: We embrace all voices and backgrounds; it enriches our work.</li><li><b>
Resilient</b>: We deliver results that are typically difficult to achieve. We stay on track and do not give up.</li></ul><p><b>
Required Skills/Experience:</b></p><p>
Many of our people have backgrounds in management consulting, public sector implementation, government, think tanks/ policy research, and international development.</p><ul><li>
Bachelor&rsquo;s degree or above</li><li>
Minimum of 2-3 years&rsquo; experience working within top consulting firms, governments, and/or international organizations.</li><li>
Must be based in and have right to work in Pakistan. The position is based in Lahore.</li><li>
Must have business-level proficiency in English and Urdu (spoken and written).</li><li>
Prior experience in a client-facing role in public sector contexts.</li><li>
Proficiency in project implementation or direct experience in delivering results.</li></ul><p><b>
What we offer:</b></p><ul><li>
Exposure to senior leaders in government, nonprofits, NGOs and other social impact organizations</li><li>
Opportunity to be part of a growing organization working on transformative projects around the world</li><li>
Competitive compensation and benefits</li><li>
Expected Travel upto 10-20 %</li></ul><p>
&zwj;<i>To learn more about Delivery Associates please visit deliveryassociates.com/our-work or contact our talent team at talent@deliveryassociates.com for more information on opportunities to join our team.</i></p></div></div></div></div><p></p>

Associate (Lahore, Pakistan)

RepairDesk

<div>
 <p>
  <strong>
   RepairDesk
  </strong>
  is a modern repair shop management software with 40+ powerful integrations and modules. The software is customisable to meet the workflows of single-store, multi-store, and franchise repair businesses in various industry verticals. Available in 30+ languages, RepairDesk is trusted by over 3,000 businesses globally, helping them save time, manage inventory, and run profitable repair stores.
 </p>
 <br/>
 Tasks
 <br/>
 <ul>
  <br/>
  <li>
   To successfully onboard new customers onto our platform, providing full setup and training for best use and management.
  </li>
  <br/>
  <li>
   Provide first line support to end users for fault fixing as well as general maintenance and management
  </li>
  <br/>
  <li>
   Collaborate with vendor (Plivo / Twilio) for Port-In requests and cross-functional teams to ensure seamless implementation of VoIP systems.
  </li>
  <br/>
  <li>
   Provide implementation support to end users that involves setting up 3cx account &amp; assist in the installation, configuration, and maintenance of VoIP equipment (IP Phones)
  </li>
  <br/>
  <li>
   Provide training to end-users on the proper use of VoIP systems (3cx portal)
  </li>
  <br/>
  <li>
   Provide on going support to end users for VOIP System, VoIP equipment (IP Phones) &amp; respond to and resolve customer inquiries and problems related to VoIP services via phone, email &amp; chat.
  </li>
  <br/>
  <li>
   Document and update technical procedures, troubleshooting guides, and knowledge base articles.
  </li>
  <br/>
  <li>
   Participate in on-call rotations to address urgent VoIP issues outside of regular business hours.
  </li>
  <br/>
  <li>
   Implement and manage VoIP security measures to protect against potential threats.
  </li>
  <br/>
  <li>
   Maintain accurate records of support tickets, resolutions, and system changes in CRM.
  </li>
  <br/>
  <li>
   Monitor and analyze VoIP network performance, identifying and resolving issues to maintain optimal service quality.
  </li>
  <br/>
 </ul>
 <br/>
 Requirements
 <br/>
 <ul>
  <br/>
  <li>
   Bachelor&rsquo;s degree in information technology, computer science, or a similar field.
  </li>
  <br/>
  <li>
   Have a working experience and proficiency on VOIP Systems (3cx) &amp; VOIP Equipment (Yealink, Panasonic, Grandstream)
  </li>
  <br/>
  <li>
   2+ years of experience in client-facing roles.
  </li>
  <br/>
  <li>
   Possess knowledge of VoIP systems and IP Protocols.
  </li>
  <br/>
  <li>
   Ability to work well under pressure and to tight deadlines
  </li>
  <br/>
  <li>
   Professional approach to problem solving using analytical skills and excellent communication with both written and verbal English
  </li>
  <br/>
  <li>
   Timekeeping and flexibility to working patterns
  </li>
  <br/>
  <li>
   Knowledge of computing, networking, telecoms industry and products
  </li>
  <br/>
  <li>
   Experience working with international technical teams
  </li>
  <br/>
 </ul>
 <br/>
 <p>
  <strong>
   Shift Time: 7 pm to 4 am (Pakistan Time)
  </strong>
 </p>
 <br/>
 <p>
  <strong>
   Onsite (Monday to Friday)
  </strong>
 </p>
 <br/>
 <p>
  <strong>
   Location: Jeff Heights, Gulberg III (Lahore)
  </strong>
 </p>
 <br/>
 Benefits
 <br/>
 <ul>
  <br/>
  <li>
   Health Insurance (IPD)- Self, Spouse &amp; Children
  </li>
  <br/>
  <li>
   Maternity &amp; Paternity Benefits
  </li>
  <br/>
  <li>
   Provident Fund
  </li>
  <br/>
  <li>
   Paid Leaves (Casual, Medical &amp; Annual)
  </li>
  <br/>
  <li>
   Profit/Stocks Sharing Plan (Tenured Employees)
  </li>
 </ul>
</div>


VoIP Engineer - L1

HR POD Careers

<div>
 <strong>
  Requirements:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Strong knowledge of ERP systems administration and implementation, along with experience in API integrations, system integrations, and workflow automation tools.
  </li>
  <li>
   Minimum 5 years of experience in IT systems or digital transformation roles, with hands-on experience supporting ERP environments and managing SME IT infrastructure.
  </li>
  <li>
   Proficiency in administering Google Workspace and Microsoft 365, with familiarity in AI and no-code tools.
  </li>
  <li>
   Basic networking knowledge, including LAN, switches, WiFi, and VPN environments.
  </li>
  <li>
   Demonstrated management capabilities including project management, vendor coordination, requirements gathering, and documentation and process design.
  </li>
  <li>
   Familiarity with ERP platforms such as Odoo, SAP B1, Dynamics, Oracle NetSuite, or custom-developed systems, along with automation tools including Zapier, Make, and n8n.
  </li>
  <li>
   Experience working with tools such as Airtable, Retool, and Appsmith, as well as administration of Google Workspace Admin and Microsoft 365 Admin.
  </li>
  <li>
   Familiarity with basic networking tools and IT ticketing systems such as Freshdesk, Zendesk, and Jira Service Desk.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Act as the internal owner of the ERP system, managing its performance while coordinating upgrades, modifications, and integrations.
  </li>
  <li>
   Liaise with the ERP vendor and external technology partners, and gather business requirements from internal teams to translate them into system changes or enhancements.
  </li>
  <li>
   Manage ERP user access, system modules, and reporting functions.
  </li>
  <li>
   Identify opportunities for workflow automation and process digitization, and implement internal tools using modern AI, no-code, and vibe coding tools.
  </li>
  <li>
   Build lightweight internal applications and dashboards for operational use while integrating systems such as ERP, CRM, and internal databases.
  </li>
  <li>
   Manage and administer company platforms, including Microsoft 365, Exchange/Outlook, OneDrive, and SharePoint, while performing basic tenant administration in Azure Admin.
  </li>
  <li>
   Handle user provisioning, enforce security policies, and ensure proper backup management and data governance practices.
  </li>
  <li>
   Supervise the management of the office LAN network, troubleshoot connectivity issues, and coordinate with external network vendors when required.
  </li>
  <li>
   Oversee structured cabling and network equipment installation while maintaining accurate network documentation.
  </li>
  <li>
   Implement and maintain an internal IT ticketing system, manage L1 and L2 support workflows, and track issue resolution to ensure SLA compliance.
  </li>
  <li>
   Maintain a knowledge base for commonly reported issues.
   <br/>
  </li>
 </ul>
</div>


Digital Transformation & IT Systems Engineer (Onsite, Lahore, PKR Salary)

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