customer service representative Jobs in Lahore

customer service representative

sales consultant

sales representative

sales specialist

call center agent

inbound call center representative

Collect N Donate

We are looking for a motivated and confident Customer Service Representative (CSR) to join our team in Lahore. The ideal candidate will handle both inbound and outbound calls, assist customers, and provide accurate information about our products and services.Responsibilities:<ul><li>Handle inbound customer calls professionally and efficiently</li><li>Make outbound calls to customers as required</li><li>Respond to customer inquiries and resolve issues in a timely manner</li><li>Maintain accurate records of calls and customer information</li><li>Follow company policies and call scripts</li><li>Provide excellent customer service at all times</li></ul>Requirements:<ul><li>Good communication skills (English and/or Urdu)</li><li>Ability to handle customers politely and confidently</li><li>Basic computer knowledge</li><li>Prior call center experience is a plus (but not mandatory)</li><li>Ability to work in a team and meet targets</li></ul>Job Type: Full-time Location: LahoreInterested candidates are encouraged to apply.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per month

Customer Service Representative (Inbound & Outbound Calls)

Shafaq n Kami Salon

We are seeking a dedicated and customer-focused Inbound Customer Service Agent to handle incoming calls, emails or chats from customers. The role involves addressing inquiries, resolving issues and delivering a positive customer experience while meeting quality and performance standards.Key ResponsibilitiesHandle inbound customer interactions via phone, email or chatRespond to customer inquiries regarding products, services, billing or accountsResolve customer complaints and issues efficiently and professionallyFollow company policies, procedures and call quality guidelinesEscalate complex issues to the appropriate department when requiredMaintain a high level of customer satisfaction and service qualityRequired Skills &amp; QualificationsIntermediate with 3-4 years Mustotherwise Bachelors will be consideredExcellent verbal and written communication skillsStrong listening and problem-solving abilitiesCustomer-focused attitude with patience and empathyBasic computer skills and ability to navigate multiple systemsAbility to work in shifts, including weekends or holidays (if required)Preferred QualificationsPrior experience in inbound customer service or call center environmentMultilingual skills (optional, based on role requirements)Key CompetenciesProfessional phone etiquetteTime management and multitaskingAttention to detailTeam player with a positive attitudeJob Type: Full-timePay: Rs35,000.00 - Rs40,000.00 per monthWork Location: In person

Female Call Center Agents (Inbound calls)

Live Support Ltd

Company: Live SupportLocation: Siddiq Trade Center, Gulberg, LahoreJob Type: Full-time (On-site)Shift: Night ShiftAbout the RoleLive Support is a global Business Process Outsourcing (BPO) company providing high-quality customer support services to international clients. We are hiring Customer Support Representatives (CSR) for inbound support campaigns, handling customers from the United States through calls, live chat, and email.Key Responsibilities<ul><li>Handle inbound customer inquiries via phone calls, live chat, and email</li><li>Communicate confidently with US customers using a clear American accent</li><li>Resolve customer issues related to accounts, orders, and basic technical concerns</li><li>Accurately troubleshoot problems and provide timely solutions</li><li>Create, update, and manage helpdesk tickets</li><li>Maintain service quality standards and high customer satisfaction levels</li><li>Follow company SOPs and performance benchmarks</li></ul>Job Requirements<ul><li>Minimum 1 year of customer support experience (mandatory)</li><li>Excellent English communication skills with an American accent</li><li>Typing speed of 40 WPM or above</li><li>Basic technical knowledge and willingness to learn new systems</li><li>Prior e-commerce or international call center experience is a plus</li><li>Strong problem-solving and customer-handling skills</li><li>Ability to work night shifts consistently</li></ul>Qualifications &amp; Skills<ul><li>Fast learner with adaptability in a high-pressure environment</li><li>Professional attitude with strong performance focus</li><li>Reliable, punctual, and team-oriented</li><li>Goal-driven mindset with interest in career growth</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary based on experience and performance</li><li>Monthly Salary Range: PKR 80,000 &ndash; 100,000</li><li>Performance-based growth opportunities</li><li>Professional work environment</li></ul>Education<ul><li>Intermediate or above (preferred)</li></ul>Work Location<ul><li>On-site only</li><li>Siddiq Trade Center, Gulberg, Lahore</li><li>Candidates must be able to commute</li></ul>How to ApplyInterested candidates may send their resume along with a short cover letter to:zishaan.khaan00@gmail.comJob Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthWork Location: In person

CSR – Inbound Calls (Night Shift | American Accent)

Virikson Travel

Responsibilities:<ul><li>Handle inbound customer calls</li><li>Convert inquiries into sales</li><li>Provide accurate product/service information</li></ul>Requirements:<ul><li>Good English communication skills</li><li>Sales experience preferred</li><li>Ability to work evening shifts</li></ul>Salary &amp; Benefits:<ul><li>Fixed salary + commission</li><li>Career growth opportunities</li></ul>Apply Now: Drop your resume on this whatsapp : 03219428500Job Type: Full-timePay: Rs45,000.00 - Rs55,000.00 per monthWork Location: In person

Fresh & Experienced Call Center Inbound Agents | Afternoon Shift

The Nexus Solutions

Key Responsibilities:<ul><li>Customer Interaction: Engage with customers, providing information, answering questions, handling objections, and resolving issues.</li><li>Customer Relationship Management: Build and maintain relationships with customers, gather feedback, and ensure customer satisfaction.</li><li>Data Management: Accurately record customer interactions, feedback, and other relevant information in a Customer Relationship Management (CRM) system.</li><li>Target Achievement: Work to meet individual and team sales targets and Key Performance Indicators (KPIs).</li><li>Product Knowledge: Maintain a thorough understanding of the company's products, services, and current promotions.</li><li>Sales and Lead Generation: Initiate cold and warm calls to potential and existing customers to sell products</li></ul>Required Skills<ul><li>Communication Skills: Excellent verbal communication and interpersonal skills are essential for effective customer interaction and persuasion.</li><li>Persuasion Skills: The ability to clearly explain products or services and convince potential customers of their value.</li><li>Resilience: The capacity to handle rejection and objections effectively.</li><li>Customer Focus: A proactive approach to providing support and addressing customer needs.</li><li>Organizational Skills: Strong time management and data entry skills for managing customer information and call logs.</li></ul>Typical Duties<ul><li>Initiate calls from a provided list or script.</li><li>Present and explain products, services, and prices.</li><li>Obtain and enter customer information and order details.</li><li>Update customer contact information and account details.</li><li>Follow up with customers to ensure satisfaction.</li><li>Submit sales and activity reports to management.</li></ul>Job Location: Near PIA Road wapda town lahoreJob Type: Full-timeSalary: From Rs30,000.00-50,000.00 Basic per monthTimmings: AfternoonBasic Salary + Commission + Perks and rewardsJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Sales Representative/ CSR/ Inbound Calls

Raaziq International PVT LTD

About the Company: Our client is a global leader in International Freight Forwarding, delivering customized supply chain solutions to a diverse portfolio of clients.Key Responsibilities:&middot; Provide sales support and manage client communication.&middot; Make outbound calls to existing clients &amp; prospects.&middot; Build and maintain strong relationships with key customers.&middot; Handle customer service inquiries and process orders efficiently.&middot; Coordinate and expedite worldwide shipments.&middot; Support Supply Chain Management (SCM) and Accounts Management (ARM).&middot; Liaise with overseas offices/agents via email &amp; phone.&middot; Prepare accurate quotations as required.&middot; Collaborate with operations team to monitor and ensure smooth shipmentsQualification: Bachelor's in Supply chain/ Marketing. Experience: 6 Months to 1 Year Location: Thokar Niaz Baig, Lahore. Gender: FemaleEmail : muhammad.salman@raaziq.comJob Type: Full-timeWork Location: In person

Import Officer (Female) (Call Center Industry)

DS Marketing Agency

Job Type: Full-Time Industry: BPO / Customer Support / Sales/ Lead Generation/Marketing Location: Onsite ,Lahore Gulberg 3Job OverviewWe are hiring motivated and energetic Call Center Agents for our growing US-based campaigns. Fresh graduates and entry-level candidates are encouraged to apply. This role involves customer communication, lead generation, appointment setting, and sales support for international clients.Key Responsibilities<ul><li>Handle outbound &amp; inbound calls professionally</li><li>Communicate with US-based customers</li><li>Generate leads and set appointments</li><li>Provide basic product/service information</li><li>Maintain call records and CRM updates</li><li>Meet daily/weekly performance targets</li><li>Follow scripts and compliance guidelines</li><li>Maintain high customer satisfaction</li></ul>Required Skills &amp; Qualifications<ul><li>Freshers / Entry-level candidates can apply</li><li>Good English communication skills</li><li>Basic computer knowledge</li><li>Confident &amp; positive attitude</li><li>Willingness to learn sales &amp; customer support</li><li>Punctual and target-oriented</li><li>Team player with good work ethics</li></ul>Preferred (Not Mandatory)<ul><li>Call center or sales experience</li><li>US campaign exposure</li><li>CRM knowledge</li><li>Lead generation or appointment setting experience</li></ul>What We Offer<ul><li>Training for freshers</li><li>Growth opportunities</li><li>Friendly work environment</li><li>Performance-based incentives</li><li>International exposure</li></ul>Job Types: Full-time, FresherPay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

Call Center Agents (Freshers )

Explore 216+ Inbound call center representative in Lahore this January. Find roles across top companies and apply now to boost your career.