customer service representative Jobs in Lahore

customer service representative

sales consultant

sales representative

call center agent

customer support executive Jobs in Lahore

customer support executive

inbound customer service representative

Collect N Donate

We are looking for a motivated and confident Customer Service Representative (CSR) to join our team in Lahore. The ideal candidate will handle both inbound and outbound calls, assist customers, and provide accurate information about our products and services.Responsibilities:<ul><li>Handle inbound customer calls professionally and efficiently</li><li>Make outbound calls to customers as required</li><li>Respond to customer inquiries and resolve issues in a timely manner</li><li>Maintain accurate records of calls and customer information</li><li>Follow company policies and call scripts</li><li>Provide excellent customer service at all times</li></ul>Requirements:<ul><li>Good communication skills (English and/or Urdu)</li><li>Ability to handle customers politely and confidently</li><li>Basic computer knowledge</li><li>Prior call center experience is a plus (but not mandatory)</li><li>Ability to work in a team and meet targets</li></ul>Job Type: Full-time Location: LahoreInterested candidates are encouraged to apply.Job Type: Full-timePay: Rs35,000.00 - Rs50,000.00 per month

Customer Service Representative (Inbound & Outbound Calls)

Digitech Outsourcing Solution

We are an INBOUND Customer Service Provider (no sales) and our clients are based in the US, Canada and Europe. We operate 24/7 and are looking for serious candidates with previous inbound CSR experience, ideally in a US or UK-based campaign.Job duties include:<ul><li>Answering customer service inquiries via email, live chat and phone calls</li><li>Respond to new service inquiries and complaints and handle other day-to-day processes</li><li>Attend trainings and team meetings</li><li>Work as a team player and assist team members as needed</li><li>Flexible with different shift timings and work with the team to ensure coverage</li></ul>Skillset Requirements:<ul><li>Good English writing and speaking skills</li><li>Can speak fluently with a neutral accent</li><li>Write English without grammatical errors</li><li>Good typing speed and can learn new systems</li><li>Is able to manage different shift timings</li></ul>Compensation &amp; Benefits:<ul><li>Rs. 65,000 to Rs. 70,000 salary</li><li>Yearly increments and bonuses.</li><li>Collaborative yet fun-loving atmosphere: space that fosters employee well-being</li><li>Fuel Allowance</li><li>Career-oriented environment and ample growth chances</li><li>Paid Leaves</li></ul>We are hiring on an immediate basis and training period is paid. If you have good communication skills, submit your CV today.Job Type: Full-timePay: Rs65,000.00 - Rs70,000.00 per monthApplication Question(s):<ul><li>Are you flexible with the timings?</li></ul>Experience:<ul><li>CSR: 1 year (Preferred)</li></ul>Language:<ul><li>English fluently? (American Accent) (Preferred)</li></ul>Work Location: In person

Chat & Email Support Specialist

BM Global

We Are Hiring! CSR/Dispatcher Looking for energetic Candidates for our Canadian based inbound customer services project. Should be fluent in English, Team player, with call ethics. it is a Canadian Cab Company and the job is to get the nearest cab to our customers and communicate with the drivers at the same time. It is a multitasking job and the main target is to make customers satisfied by helping them.Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

inbound Customer Services (Taxi/Cab/Limo Dispatch)

The Nexus Solutions

Key Responsibilities:<ul><li>Customer Interaction: Engage with customers, providing information, answering questions, handling objections, and resolving issues.</li><li>Customer Relationship Management: Build and maintain relationships with customers, gather feedback, and ensure customer satisfaction.</li><li>Data Management: Accurately record customer interactions, feedback, and other relevant information in a Customer Relationship Management (CRM) system.</li><li>Target Achievement: Work to meet individual and team sales targets and Key Performance Indicators (KPIs).</li><li>Product Knowledge: Maintain a thorough understanding of the company's products, services, and current promotions.</li><li>Sales and Lead Generation: Initiate cold and warm calls to potential and existing customers to sell products</li></ul>Required Skills<ul><li>Communication Skills: Excellent verbal communication and interpersonal skills are essential for effective customer interaction and persuasion.</li><li>Persuasion Skills: The ability to clearly explain products or services and convince potential customers of their value.</li><li>Resilience: The capacity to handle rejection and objections effectively.</li><li>Customer Focus: A proactive approach to providing support and addressing customer needs.</li><li>Organizational Skills: Strong time management and data entry skills for managing customer information and call logs.</li></ul>Typical Duties<ul><li>Initiate calls from a provided list or script.</li><li>Present and explain products, services, and prices.</li><li>Obtain and enter customer information and order details.</li><li>Update customer contact information and account details.</li><li>Follow up with customers to ensure satisfaction.</li><li>Submit sales and activity reports to management.</li></ul>Job Location: Near PIA Road wapda town lahoreJob Type: Full-timeSalary: From Rs30,000.00-50,000.00 Basic per monthTimmings: AfternoonBasic Salary + Commission + Perks and rewardsJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthWork Location: In person

Customer Sales Representative/ CSR/ Inbound Calls

B. Soft

About the Role Brandix Soft looking to hire an experienced Virtual Assistant / Customer Service Representative based in Pakistan. The role involves handling customer communications and administrative support for our UK customers, ensuring a high standard of customer service.This position is ideal for someone with previous experience working with UK clients, particularly in plumbing or other home service industries.Key Responsibilities<ul><li>Answer inbound calls from UK customers professionally</li><li>Respond to customer inquiries via phone, WhatsApp, email, or CRM</li><li>Book, confirm, reschedule, and cancel service appointments</li><li>Provide accurate information about services, pricing, and availability</li><li>Update job details, customer records, and notes in the system</li><li>Coordinate daily schedules with UK-based engineers/technicians</li><li>Follow up with customers for confirmations, feedback, and reviews</li></ul>Handle customer complaints calmly and escalate when necessaryRequired Skills &amp; Experience<ul><li>Proven experience as a Virtual Assistant or Customer Service Representative</li><li>Strong experience handling UK customers (mandatory)</li><li>Excellent spoken and written English</li><li>Confident, polite, and professional phone manner</li><li>Experience with service-based businesses (plumbing, HVAC, electrical, cleaning, etc.)</li><li>Ability to work UK time zone hours consistently</li><li>Familiarity with CRM systems, call-handling tools, and Google Workspace</li><li>Strong organisational and multitasking skills</li><li>Reliable internet connection and quiet work environment</li></ul>Preferred Qualifications (Nice to Have)<ul><li>Previous experience working with UK plumbing or home service companies</li><li>Experience managing high call volumes</li><li>Knowledge of UK customer service standards and expectations</li></ul>What We Offer<ul><li>Stable, long-term opportunity</li><li>Competitive salary (based on experience)</li><li>Professional and supportive work environment</li><li>Opportunity for growth within the company</li></ul>How to ApplyPlease submit:<ul><li>Your updated CV</li><li>A brief summary of your experience working with UK clients</li><li>Details of any plumbing or service-based businesses you have supported</li></ul>Job LocationOn-SiteWorking Hours2PM to 11PMJob TypeFull-timeJob Type: Full-timeWork Location: In person

Virtual Assistant / Customer Service Representative (UK Plumbing & Service-Based Business) Female

ASK Development

Job Description:We are hiring for banking helpline agent's for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum GraduationExperience:06 Months experience in banking sector (CSR)Job Type: Full-timeJob Type: Full-timePay: Rs45,000.00 per monthApplication Question(s):<ul><li>Do you have experience with Easypaisa/jazz Cash campaign?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Location:<ul><li>Lahore(Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Fresh Graduate (inbound calling )

Brandix Soft

Company Overview:Brandix Soft (Pvt.) Ltd. is a leading digital marketing agency, having multiple years experience in providing quality SEO, Digital Marketing, Development, GBP, Google Ads Management &amp; other IT services in UK, US &amp; Canadian Region.Job Overview:Brandix Soft (Pvt.) Ltd. is seeking for an experienced Customer Support Representative to deliver dedicated customer service and administrative support to a UK client with business related to plumbing and home services, ensuring exceptional service delivery.Key Responsibilities:<ul><li>Handle inbound calls and digital communications (Email, WhatsApp, CRM) from UK customers.</li><li>Schedule, confirm, and manage service appointments.</li><li>Provide accurate information on services, pricing, and availability.</li><li>Maintain customer records and job details in the CRM.</li><li>Coordinate daily schedules with UK-based engineers &amp; technicians.</li><li>Conduct customer follow-ups and manage feedback.</li><li>Resolve customer issues, escalating when necessary.</li></ul>Requirements:<ul><li>Proven experience atlest 1 year as a CSR for UK market, preferably in plumbering, HVAC services etc.)</li><li>Mandatory: Experience handling UK customers over call.</li><li>1 year experience as a VA for UK based client, will be a huge plus.</li><li>Excellent spoken and written English with professional phone etiquette.</li><li>Experience in service-based industries (plumbing, HVAC, etc.).</li><li>Reliable availability for 2:00 PM - 11:00 PM PKT shift.</li><li>Proficiency with CRM systems and Google Workspace.</li><li>Strong organizational skills and a dedicated, quiet workspace.</li></ul>Share your CV's via Email at hrsales@brandixsoft.com via WhatsApp at 0325-5599973Location:LahoreJob Type: Full-timeApplication Question(s):<ul><li>Do you've at least 1 year experience in providing administrative or customer support to UK based client? Preferably plumbering, HVAC, electrical, cleaning services, etc.?</li><li>Do you agree that this is an on-site job, which requires full-time availability at our office located in Gulberg, III Lahore, with shift timings as follows; from 2pm-11pm?</li><li>Do you agree that you've got atleast 1 year of experience in international inbound or outbound calling campaign for UK market?</li><li>Do you agree that you've got exceptionally well english communication skills, confident enough to deal with clients from UK over call?</li></ul>Work Location: In person

Customer Support Representative (UK Market)

Explore 808+ Inbound customer service representative in Lahore this January. Find roles across top companies and apply now to boost your career.