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Capgemini

<div>
 
 
 Job Description:
 
 
 
 
 
 
 
 Workplace Technology Management
 
 
 <ul>
 <li>
 Oversee and monitor workplace technologies including:
 </li>
 <li>
 End-user device management
 </li>
 <li>
 Virtual desktops
 </li>
 <li>
 Collaboration and productivity tools (e.g., Microsoft 365)
 </li>
 </ul>
 
 
 Technical Support &amp; Incident Resolution
 
 
 <ul>
 <li>
 Provide 3rd level support
 </li>
 <li>
 Investigate, diagnose, and resolve complex technical incidents
 </li>
 </ul>
 
 
 Service Improvement &amp; Change Execution
 
 
 <ul>
 <li>
 Drive continual service improvement initiatives
 </li>
 <li>
 Execute complex changes
 </li>
 <li>
 Recommend best practices to clients
 </li>
 </ul>
 
 
 Infrastructure Projects &amp; Migrations
 
 
 <ul>
 <li>
 Actively participate in infrastructure upgrades and migrations
 </li>
 <li>
 Review and contribute to high-level design documents
 </li>
 <li>
 Evaluate new products and recommend infrastructure solutions
 </li>
 </ul>
 
 
 Infrastructure Assessment &amp; Documentation
 
 
 <ul>
 <li>
 Assess infrastructure components
 </li>
 <li>
 Maintain and update low-level design documents
 </li>
 </ul>
 
 
 Coaching &amp; Mentoring
 
 
 <ul>
 <li>
 Provide guidance and mentorship to team members
 </li>
 </ul>
 
 
 Automation &amp; Scripting
 
 
 <ul>
 <li>
 Contribute to scripting and automation efforts for service management
 </li>
 </ul>
</div>

Incident Manager

Intellias

<div>
 
 
 About Intellias
 
 :
 
 
 
 
 
 Over 20 years of market experience, Intellias brings together technologists, creators and innovators in Europe, North and Latin America, and the Middle East. Join our international team and take the mission to solve the advanced tech challenges of tomorrow!
 
 
 
 
 
 
 About the projec
 
 t:
 
 
 Our client is an innovative global Tobacco company from the Fortune 500. Consumer Goods Producer and Retailer with headquarters in Switzerland that sells its products in 130 countries. Intellias mission is to support its strategy and efforts in the Digital and eCommerce space.
 
 
 A newly conceptualized Digital Eco System is comprised of set of capabilities including online shop &amp; website, linking online &amp; offline, customization &amp; personalization, engagement &amp; membership, digital product &amp; services.
 
 
 
 
 
 
 Responsibilities
 
 :
 
 <ul>
 <li>
 Take an active part in issue resolution of any complexity, severity or scale
 </li>
 <li>
 Set up new e-commerce websites on production environment, ensuring smooth deployment and functionality
 </li>
 <li>
 Reconfigure components of ecommerce websites via CMS's on production environment
 </li>
 <li>
 Be reliable, friendly and trustworthy frontline of the support/service desk
 </li>
 <li>
 Respond and react to incoming issue requests
 </li>
 <li>
 Assist and help users resolve their issues
 </li>
 <li>
 Extract and collect issue details from users
 </li>
 <li>
 Provide consultations and advice to users
 </li>
 <li>
 Report any out-of-scope issues, that cannot be resolved
 </li>
 <li>
 Take part in issue escalation and progress tracking
 </li>
 <li>
 Gather and report issue occurrence and resolution statistics;
 </li>
 <li>
 Elaborate ideas on improving and optimizing support activities
 </li>
 <li>
 Ensure enterprise systems and business continuity
 </li>
 <li>
 Process, analyze incidents and monitor their fixing
 </li>
 <li>
 Be ready to take a role of Incident Manager in case of Major Incidents
 </li>
 <li>
 Ensure that RCA is provided/documented for each critical incident (Postmortem)
 </li>
 <li>
 Provide communication with the external vendor
 </li>
 <li>
 Concentrate on providing best value for users
 </li>
 <li>
 
 To be ready for a 24*7 teamwork, 10h shift
 
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 :
 
 <ul>
 <li>
 2-3 years of experience as a L2/L3 support specialist
 </li>
 <li>
 Bachelor&rsquo;s or master&rsquo;s degree in Computer Science or related fields
 </li>
 <li>
 
 Strong experience with Magento 2.4 is a must
 
 </li>
 <li>
 Good understanding of Microsoft enterprise office and cloud solutions: Office 365, MS Azure, SharePoint, etc
 </li>
 <li>
 Experience with MS Azure, AWS or Google Cloud will be a plus
 </li>
 <li>
 
 Hands-on experience in application or web application support
 
 </li>
 <li>
 
 Good understanding of SQL
 
 </li>
 <li>
 
 Experience with Postman
 
 </li>
 <li>
 
 Good understanding of HTTP Technologies
 
 </li>
 <li>
 
 Good TCP/IP knowledge
 
 </li>
 <li>
 Experience with monitoring tools (e.g. NewRelic, Prometheus, Grafana, ELK, Splunk, etc)
 </li>
 <li>
 Experience with REST API
 </li>
 <li>
 Understanding of CI/CD process and implementation experience
 </li>
 <li>
 Strong knowledge of Service Desk activities, Incident and Problem management principles and best-practices
 </li>
 <li>
 Experience using Service Desk and task management software: JIRA, confluence, ServiceNow etc
 </li>
 <li>
 Strong communication skills, soft skills and stress-resistance is a must
 </li>
 <li>
 Good English level is required, both spoken and written (B2)
 </li>
 <li>
 Empathy, psychology and trusted communication building skills are a plus
 </li>
 <li>
 
 The role requires a background in more advanced technical support (L2/L3) and direct customer interaction. Customer support experience is crucial for this position.
 
 </li>
 </ul>
 
 
</div>

Senior Support engineer (L2)

dLocal

<div>
 Why should you join dLocal?
 
 
 dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world&rsquo;s fastest-growing, emerging markets.
 
 
 By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people&rsquo;s daily lives. We are builders, we never run from a challenge, we are customer-centric, and if this sounds like you, we know you will thrive in our team.
 
 
 What&rsquo;s the opportunity?
 
 
 Be the Business Continuity Specialist guiding dLocal&rsquo;s operational resilience strategy, elevating incident response, continuity planning, and risk management across markets and partners.
 
 
 Act as a bridge between global standards and local execution, ensuring payment operations continuity for merchants by aligning people, processes, and platforms across time zones.
 
 
 Partner with processors, acquirers, card networks, APM providers, and issuers to proactively reduce risk and minimize impact when incidents occur.
 
 
 Establish clear continuity metrics and routines that protect the merchant experience and support scale.
 
 
 
 What will I be doing?
 
 
 
 <ul>
 <li>
 Lead end-to-end incident management for critical operational events, from triage to resolution, coordinating internal teams and external partners to restore service quickly
 </li>
 <li>
 Run war rooms when needed, ensure timely stakeholder updates, and manage status communications for CS/AM, merchants, and partners
 </li>
 <li>
 Own and continually improve operational playbooks and runbooks for major scenarios (degradations, partner outages, configuration errors, go-live hypercare)
 </li>
 <li>
 Drive root-cause analysis and post-incident reviews; track corrective and preventive actions to closure and ensure learnings are institutionalized
 </li>
 <li>
 Conduct business impact assessments with Product, Engineering, Operations, Risk, and Compliance; define practical RTO/RPO targets and escalation paths
 </li>
 <li>
 Plan and execute BCP/DR tests with processors, acquirers, and APMs; validate failover paths and data integrity, document gaps, and implement fixes
 </li>
 <li>
 Monitor continuity KPIs and SLAs; partner with Data/BI to surface dashboards for incident trends, MTTA/MTTR, and merchant-impact analytics
 </li>
 <li>
 Strengthen vendor and partner operational governance (SLAs, escalation matrices, hotlines, and incident exercises) to reduce recovery time
 </li>
 <li>
 Support merchant go-live readiness for high-impact launches, including credentials checks, data validations, and structured hypercare
 </li>
 <li>
 Maintain high-quality documentation of incidents and decisions in Jira/Confluence; ensure auditability and traceability
 </li>
 <li>
 Participate in on-call rotations and be available for time-critical coordination across multiple time zones when required
 
 
 
 </li>
 </ul>
 
 What skills do I need?
 
 
 
 <ul>
 <li>
 4&ndash;6+ years in payments/fintech operations, business continuity, incident management, merchant operations, or partner/processor support
 </li>
 <li>
 Strong familiarity with the payments ecosystem (processors, acquirers, APMs, card schemes; credentials, SLAs, settlements/reconciliations)
 </li>
 <li>
 Proven experience leading cross-functional incident response, performing root-cause analysis, and driving corrective actions end-to-end
 </li>
 <li>
 Ability to design, test, and improve continuity playbooks and BCP/DR exercises with internal teams and external partners
 </li>
 <li>
 Excellent communication and stakeholder management; calm under pressure, merchant-centric, and action-biased
 </li>
 <li>
 Proficiency with Sheets/Excel and ticketing/documentation tools (e.g., Jira/Confluence); comfort with data-driven decision-making
 </li>
 <li>
 Fluency in English; additional languages are a plus
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Engineering, Economics, or related field
 
 
 
 </li>
 </ul>
 What do we offer?
 
 
 Besides the tailored benefits we have for each country, dLocal will help you thrive and go that extra mile by offering you:
 
 
 <ul>
 <li>
 Remote work: work from anywhere or one of our offices around the globe!*
 </li>
 <li>
 Flexibility: we have flexible schedules and we are driven by performance
 </li>
 <li>
 Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity
 </li>
 <li>
 Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
 </li>
 <li>
 Learning &amp; development: get access to a Premium Coursera subscription
 </li>
 <li>
 Language classes: we provide free English, Spanish, or Portuguese classes
 </li>
 <li>
 Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
 </li>
 <li>
 dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We&rsquo;ve got your back!
 </li>
 <li>
 For people based in Montevideo (Uruguay) applying to non-IT roles, 55% monthly attendance to the office is required
 
 
 
 </li>
 </ul>
 What happens after you apply?
 
 
 Our Talent Acquisition team is invested in creating the best candidate experience possible, so don&rsquo;t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!
 
 
 Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Business Continuity Specialist- MENAT

Orange Business

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 About The Role
 
 
 
 <ul>
 <li>
 Provide comprehensive support to IBO Customers via the Service Excellence Process, including handling customer inquiries, incident and change management, troubleshooting, and resolution
 </li>
 <li>
 Manage both proactive and reactive incidents, ensuring consistent and high-quality service delivery to customers
 </li>
 <li>
 Serve as the primary point of contact for customers, delivering professional assistance and support
 </li>
 <li>
 Accurately log all incidents and inquiries promptly and efficiently
 </li>
 <li>
 Diagnose fault-related cases using software diagnostics and other relevant tools, aiming for proactive resolution
 </li>
 <li>
 Keep customers updated on the status of their inquiries and incidents, escalating internally when necessary to meet performance objectives
 </li>
 <li>
 Collaborate with internal departments and vendors to expedite fault resolution within defined SLAs
 </li>
 <li>
 Independently resolve most incidents across all services, taking ownership of incident management from creation to resolution
 </li>
 <li>
 Document all troubleshooting and incident management activities systematically using ticketing systems
 </li>
 <li>
 Ensure timely resolution of incidents by escalating to appropriate experts and management as needed
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 
 About you
 
 
 
 <ul>
 <li>
 Excellent interpersonal and communication skills to effectively engage with clients and internal teams
 </li>
 <li>
 Ability to comprehend complex customer infrastructure and a strong understanding of services offered by Orange Business
 </li>
 <li>
 Exceptional customer service skills to address client needs and ensure satisfaction
 </li>
 <li>
 Proficient problem-solving abilities to identify and resolve issues promptly
 </li>
 <li>
 Capability to perform effectively under pressure and manage challenging situations
 </li>
 <li>
 Strong multitasking skills to handle multiple tasks concurrently
 </li>
 <li>
 Fluency in English to communicate proficiently with diverse stakeholders
 
 
 </li>
 </ul>
 
 Preferred Skills:
 
 
 
 <ul>
 <li>
 CCNA certification is a plus, demonstrating a foundational understanding of networking principles and technologies
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neurotype, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Technical Support Engineer

Cilantro

<div>
 Owns the CAPA process and manages documentation and follow-up of quality incidents
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Track and monitor CAPA progress and closure.
 </li>
 <li>
 Perform root cause analysis for identified issues.
 </li>
 <li>
 Support teams in developing and implementing effective action plans.
 </li>
 <li>
 Ensure CAPA documentation is complete and compliant with company standards.
 </li>
 <li>
 Follow up on corrective and preventive actions to verify effectiveness.
 </li>
 <li>
 Prepare CAPA reports and provide regular status updates to management.
 </li>
 <li>
 Identify trends and recurring issues to drive continuous improvement initiatives.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Strong follow-through and accountability
 </li>
 <li>
 Excellent organizational and time management skills
 </li>
 <li>
 Proficient in data analysis using Excel and basic Power BI
 </li>
 <li>
 Attention to detail and accuracy
 </li>
 <li>
 Effective communication and collaboration skills
 </li>
 </ul>
</div>

CAPA Coordinator

HakTrak Networks

<div>
 
 
 Company Description
 
 
 
 HakTrak Networks is a pioneering company in the Middle East, specializing in the design, construction, and application of Artificial Intelligence (AI) and Machine Learning in cybersecurity. We offer innovative security solutions to businesses of all sizes through our cutting-edge technology and seasoned professionals. Our comprehensive services protect systems from evolving cyber threats, and we provide training to help enterprises manage cybersecurity risks. With extensive expertise, HakTrak Networks is well-equipped to handle complex security challenges and safeguard critical data and infrastructure.
 
 
 
 
 
 Role Description
 
 
 This is a full-time remote role for a MDR Analyst . The MDR Analyst you will monitor, investigate, and respond to advanced threats across client environments. You will use MDR/EDR/XDR platforms, threat intelligence, and log analysis to detect suspicious activity, investigate incidents, and recommend or execute containment measures. This role is ideal for security professionals seeking hands-on exposure to
 
 threat hunting, incident response, and continuous improvement of detection capabilities
 
 .
 
 
 
 
 
 Qualifications
 
 
 &bull; Monitor
 
 MDR/EDR/XDR platforms
 
 for security alerts across client environments.
 
 
 &bull; Investigate suspicious activities and analyze logs from endpoints, networks, and cloud services.
 
 
 &bull; Perform
 
 threat hunting
 
 using IOCs, TTPs, and MITRE ATT&amp;CK mapping.
 
 
 &bull; Correlate data from multiple sources (SIEM, EDR, Threat Intel feeds) to identify attacks.
 
 
 &bull; Provide
 
 containment &amp; remediation guidance
 
 (isolation, blocking, patching).
 
 
 &bull; Escalate confirmed incidents and collaborate with Incident Response teams.
 
 
 &bull; Develop, refine, and update
 
 detection rules &amp; playbooks
 
 to improve MDR effectiveness.
 
 
 &bull; Assist clients with
 
 root cause analysis
 
 and post-incident reporting.
 
 
 &bull; Participate in
 
 red/blue/purple team exercises
 
 to strengthen detection capabilities.
 
 
 &bull; Provide
 
 client-facing reports
 
 and recommendations in clear, business-oriented language.
 
 
 &bull; Strong Analytical Skills for assessing system performance and identifying potential issues
 
 
 &bull; Bachelor's degree in Information Technology, Computer Science, or a related field
 
 
 &bull; Hands-on experience with
 
 EDR/XDR tools
 
 (CrowdStrike, SentinelOne, Carbon Black, Defender for Endpoint, etc.).
 
 
 &bull; Knowledge of
 
 cloud security monitoring
 
 (AWS GuardDuty, Azure Security Center, Google Chronicle).
 
 
 &bull; Proficiency with
 
 SIEM platforms
 
 (Splunk, QRadar, Microsoft Sentinel, ELK).
 
 
 &bull; Knowledge of
 
 incident response lifecycle
 
 and forensic investigation basics.
 
 
 &bull; Understanding of
 
 attack frameworks
 
 (MITRE ATT&amp;CK, Cyber Kill Chain, NIST CSF).
 
 
 &bull; Ability to create and tune detection rules (Sigma, YARA, Snort/Suricata).
 
 
 &bull; Scripting/automation skills (Python, PowerShell, Bash) to assist with hunting &amp; response.
 
 
 &bull; Experience working in a
 
 24/7 SOC/MDR environment
 
 is a plus.
 
 
 &bull; Ability to work independently in a remote setting
 
 
 &bull; Excellent problem-solving, analytical, and
 
 client communication skills
 
 .
 
 
 &bull; Willing to relocate to GCC Countries
 
 
 
 
 
 Certifications (preferred): CompTIA Security+, CySA+, CEH, CCNA CyberOps, Microsoft SC-200, Splunk Certified User/Analyst.
 
 
 
 
 
 Send your resume to hiring@haktraknetworks.com
 
</div>

Sr MDR Analyst

<div>
 
 About Us
 
 
 
 Join us at Orange Business!
 
 
 We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.
 
 
 Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.
 
 
 
 Responsibilities
 
 
 
 
 About the role
 
 
 
 <ul>
 <li>
 Monitor and manage escalated incidents to ensure timely resolution.
 </li>
 <li>
 Liaise with technical teams and stakeholders to provide updates and gather necessary information.
 </li>
 <li>
 Utilize the expedite portal to track and prioritize urgent incidents.
 </li>
 <li>
 Communicate effectively with end-users regarding the status of their incidents.
 </li>
 <li>
 Maintain detailed records of all escalated incidents and their resolutions.
 </li>
 <li>
 Identify trends in incidents and suggest improvements to processes.
 </li>
 <li>
 Collaborate with cross-functional teams to enhance support workflows.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 About you
 
 
 
 <ul>
 <li>
 Agile, flexible to work in collaboration.
 </li>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Time management.
 </li>
 <li>
 Basic and Sequence Troubleshooting.
 </li>
 <li>
 Strong Sense and experience of customer service.
 </li>
 <li>
 Familiarity with ticketing systems and escalation processes.
 </li>
 <li>
 Knowledge of ITIL framework and principles.
 
 
 </li>
 </ul>
 
 Technical Skills
 
 
 
 <ul>
 <li>
 Knowledge in one of the below technologies:
 </li>
 <ul>
 <li>
 Operating system administration &amp; scripting (Windows, Linux).
 </li>
 <li>
 Database administration (Oracle, Sybase, SQL Server, MySQL).
 </li>
 <li>
 Development using one of the following (PHP, Angular, React).
 </li>
 <li>
 Programing languages (Java, C++, C sharp, python, html, CSS)
 </li>
 <li>
 Understanding of container technologies (Docker, Kubernetes, Ansible).
 </li>
 </ul>
 <li>
 Good experience in working in agile and DevOps is a plus.
 </li>
 <li>
 Understanding networking protocols (CCNA is a plus).
 
 </li>
 </ul>
 
 Educational Background
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science or equivalent.
 </li>
 <li>
 Fluent in English, French is a plus.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 2+ Years Work Experience in IT operation activities.
 
 
 </li>
 </ul>
 You bring a can-do attitude, tackle challenges head-on and challenge the status quo with new and innovative ideas.
 
 
 
 What We Offer
 
 
 
 <ul>
 <li>
 Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
 </li>
 <li>
 Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
 </li>
 <li>
 Professional Development: training programs and upskilling/re-skilling opportunities.
 </li>
 <li>
 Career Growth: Internal growth and mobility opportunities within Orange.
 </li>
 <li>
 Caring and Daring Culture: Health and well-being programs and benefits, diversity &amp; inclusion initiatives, CSR and employee connect events.
 </li>
 <li>
 Reward Programs: Employee Referral Program, Change Maker Awards.
 
 
 </li>
 </ul>
 
 Only Your Skills Matter
 
 
 
 Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.
</div>

Technical Solutions Expert

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