1st level service desk agent Jobs in Istanbul

1st level service desk agent

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corporate ehs leader - istanbul Jobs in Istanbul

corporate ehs leader - istanbul

customer service specialist Jobs in Istanbul

customer service specialist

customer service specialist – turkey Jobs in Istanbul

customer service specialist – turkey

institutional customer service team leader

Citi

<div><div><div>Job Req Id:</div>
<div>26961256</div>
</div><div><div>Location(s):</div>
<div>Istanbul, Istanbul, Turkey</div>
</div><div><div>Job Type:</div>
<div>Hybrid</div>
</div><div><div>Posted:</div>
<div>May. 05, 2026</div></div></div>
<br><div><h2 class="jobSectionHeader"><b>Discover your future at Citi</b></h2>
<p>Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.</p>
<h2 class="jobSectionHeader"><b>Job Overview</b></h2>
<p>The Institutional Customer Service Team Leader is an intermediate management-level position responsible for ensuring that the CitiService Team executes the processes in line with policies and procedures, providing full leadership and direction of a team to provide services, client resolution and support in coordination with the Customer Service team.</p><p></p><p>
The overall objective of this role is to ensure the seamless delivery of customer service support to external clients.<br>
<br>
<b>Responsibilities:</b></p><ul><li>
Manage Customer Service unit typically consisting of multiple teams of non-exempt staff performing related tasks (e.g., customer service, training, business planning and analysis)</li><li>
Evaluate employee performance and provide recommendations for pay increases, budget and resource planning, promotions, terminations, etc.</li><li>
Ensure team task/service quality by applying in-depth disciplinary knowledge of policies, concepts and procedures within own area</li><li>
Provide solutions and influence decisions with potential for broader organizational impact</li><li>
Ensure all local regulations and institutional standards; policies, procedures including Compliance and reporting requirements are met.</li><li>
Contribute to the development of new customer service techniques, models and plans, as needed, and recommend and support new process enhancements/work procedures with broad scope of impact</li><li>
Conduct periodic service reviews with agreed reporting, developing action plans to confirm commitment and optimize service levels</li><li>
Responsible for client satisfaction and delivery of end results by influencing decisions and addressing variable (occasionally complex) issues with substantial potential impact</li><li>
Lead or support special projects and/or task forces and negotiate with external parties, as needed</li><li>
Deliver a high-quality service experience across the client base and inform clients of ongoing market initiatives</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</li><li>
Perform monitoring of key controls. Risk Assessment Model that provides a monthly / quarterly / annually assessment of the risk control environment. Implement and execute effective controls to detect risk areas, weaknesses &amp; issues and develop corrective action plan where needed. Keep documented evidence of control implementation plan and compensating controls.</li><li>
Involve in global, cluster initiatives and forums to represent the team and country.</li></ul><p></p><p><b>
Qualifications:</b></p><ul><li>
Over 10 Years experience in service or call center management</li><li>
Previous experience in financial services</li><li>
Management and decision-making skills</li><li>
Proven self-reliance, self-motivation, and accountability to complete objectives with limited supervision</li><li>
Demonstrated ability to lead teams to deliver results</li><li>
Ability foster a work environment of coaching, feedback and open communication</li><li>
Demonstrated ability to identify and recommend opportunities to improve operating efficiency and customer satisfaction</li><li>
Demonstrated organizational and problem-solving skills</li><li>
Able to work successfully in a high-pressure environment and closely with peer group</li><li>
Advanced level English</li><li>
Remote management and coordination capabilities</li></ul><p></p><p><b>
Education:</b></p><ul><li>
Bachelor's degree/University degree or equivalent experience</li></ul><p>
-</p><h2 class="jobSectionHeader"><b>
Job Family Group:
</b></h2>Customer Service<p>
-</p><h2 class="jobSectionHeader"><b>
Job Family:</b></h2>
Institutional Customer Service<p>
-</p><h2 class="jobSectionHeader"><b>
Time Type:</b></h2>
Full time<p>
-</p><h2 class="jobSectionHeader"><b>
Most Relevant Skills
</b></h2>Please see the requirements listed above.<p>
-</p><h2 class="jobSectionHeader"><b>
Other Relevant Skills
</b></h2>For complementary skills, please see above and/or contact the recruiter.<p>
-</p><p><i>
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</i></p><p></p><p><i>
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review </i><i>Accessibility at Citi</i><i>.</i><br>
<br>
<i>View Citi&rsquo;s </i><i>EEO Policy Statement</i><i> and the </i><i>Know Your Rights</i><i> poster.</i></p></div>

Institutional Customer Service Team Leader

ARMAKSA

<div>
 <p>
  <strong>
   Company Description
  </strong>
 </p>
 <p>
 </p>
 <p>
  Established in 1995 and headquartered in Istanbul, Turkey, ARMAKSA is a leading provider of specialized vehicles and equipment for fire and rescue, winter maintenance, railroad operations, and public services. With over two decades of experience, the company collaborates with global manufacturers to deliver innovative and customized solutions for diverse client needs. Committed to excellence, ARMAKSA offers cutting-edge products and comprehensive after-sales support, backed by a 24/7 service system that ensures reliability and customer satisfaction. Continuously adapting to industry trends and technological advancements, ARMAKSA has built long-term relationships with clients, solidifying its reputation as a trusted industry leader.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Role Description
  </strong>
 </p>
 <p>
 </p>
 <p>
  This is a full-time hybrid role for a Business Assistant based in Istanbul, with opportunities to work remotely part of the time. The Business Assistant will manage day-to-day administrative responsibilities, ensure effective communication within and outside the organization, support business operations, assist in customer service tasks, and provide analytical insights to help optimize processes and achieve business goals. The role requires multitasking and organizational skills to support the team efficiently.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <p>
 </p>
 <ul>
  <li>
   Proficiency in Administrative Assistance and Customer Service to manage operations and build strong client relationships
  </li>
  <li>
   Strong Communication and interpersonal skills to collaborate effectively with team members and external stakeholders
  </li>
  <li>
   Solid Analytical Skills for problem-solving, data interpretation, and process optimization
  </li>
  <li>
   Understanding of Business practices and organizational operations to support strategic goals
  </li>
  <li>
   High attention to detail and strong organizational skills
  </li>
  <li>
   Proficiency in Turkish and English
  </li>
  <li>
   Proficiency in office applications and tools (e.g., Microsoft Office Suite)
  </li>
  <li>
   Bachelor's degree in Business Administration, Management, or a related field is desirable
  </li>
  <li>
   Previous experience in a similar role is an advantage
  </li>
 </ul>
</div>


Business Assistant

<div><p>At <b>ABB</b>, we help industries run leaner and cleaner&mdash;and every person here makes that happen. You&rsquo;ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.</p><p></p><p><b>
This position reports to:</b></p>
Field Service Team Leader<p></p><p>
__</p><div><p><b>
Your role and responsibilities
</b></p><p></p><ul><li>Execute Motor &amp; Generator Service work according to agreed workflows and in accordance with ABB standard processes and safety guidelines</li><li>
Deliver excellent customer service to satisfy customers</li><li>
Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in Motor &amp; Generator Service categories (installation and commissioning, maintenance, repairs, advanced services)</li><li>
Creates and maintains a good relationship with customers and understands their needs</li><li>
Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities</li><li>
Prepares all documents and reports to be signed by the customer representative</li><li>
Reports work done in a timely manner and follows up when needed</li><li>
Applies safety rules and safe practices as well as environmental responsibilities</li><li>
Reports unsafe practices and incidents</li></ul><p><br>
The work model for the role is: onsite</p></div><div><b><br>
Qualifications for the role
</b></div><div><ul><li>University, vocational school or associate degree with electrical</li><li>
At least 2 years of service technician experience in electrical industry</li><li>
Basic knowledge of vibration and rotating equipment</li><li>
Good command of English skills</li><li>
Turkish language is must</li><li>
MS Office skills is a must</li><li>
Dynamic and enthusiastic profile with continuous-development mindset</li><li>
Flexibility and quick adaption to frequent scheduling updates, Only on specific and pre-fixed schedule, availability to work during weekends and public holidays to provide 24/7 support, Up to 70% travel required</li><li>
Current car driving license (type B)</li></ul></div><p></p><p>
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.</p><p>
</p><p>Ready to make an impact?
</p><p></p><p>Apply today or visit <b>https://www.abb.com</b> to learn more about the impact of our solutions across the globe.</p></div>

Field Service Technician (Motor & Generator)

Hewlett Packard Enterprise | HPE

<div>Global Technical Support Engineer<p><br>
</p>This role has been designed as &lsquo;Hybrid&rsquo; with an expectation that you will work on average 2 days per week from an HPE office.<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Who We Are:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today&rsquo;s complex world. Our culture thrives on finding new and better ways to accelerate what&rsquo;s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p><b>
Job Description:</b></p><p><br>
</p><p><b><i>Job Family Definition:</i></b></p><p>
Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.</p><p><b><i>
Management Level Definition:</i></b></p><p>
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.</p><p><b><i>
Responsibilities:
</i></b></p><ul><li>Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.</li><li>
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .</li><li>
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.</li><li>
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.</li><li>
Review and may resolve complex business issues.</li><li>
Excellent communication skills. Add case resolution to KMS.</li><li>
Understand and utilize Information Technology Information Libraries (ITIL).</li><li>
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.</li><li>
Partners frequently with the Sales Pursuit team.</li></ul><p><b><i>
Education and Experience Required:
</i></b></p><ul><li>Graduated from relevant technical university programs. BA/BS or equivalent experience preferred.</li><li>
8+ years experience in relevant technologies and customer environments.</li><li>
Technical certification in HPE products</li><li>
Relevant industry qualification where applicable.</li></ul><p><b><i>
Knowledge and Skills:
</i></b></p><ul><li>Excellent verbal and written communication skills in language to be supported.</li><li>
Experience in troubleshooting in a technical environment.</li><li>
Excellent analytical and problem solving skills.</li><li>
Software and hardware knowledge of computing, storage and peripheral devices.</li><li>
Advanced proficiency with case management databases and tools.</li><li>
Superior customer service skills.</li><li>
Phone and remote support.</li><li>
Partners frequently with the Sales Pursuit team.</li><li>
Ability to solve and document solutions for usage of other technicians and customers.</li><li>
Ability to mentor new agents.</li><li>
Ability to lead resolution activities with escalated customers.</li><li>
Ability to contribute to technical action plans.</li><li>
Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).</li><li>
HPE Storage, Compute, SAN and Hyperconverged solutions like Simplivity.</li></ul><p></p><div><div><div><div><div><div><div><p><b>
Additional Skills:</b></p></div></div></div></div></div></div></div>
Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity {+ 5 more}<p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
What We Can Offer You:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Health &amp; Wellbeing</b></p><p>
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.</p><p></p><p><b>
Personal &amp; Professional Development</b></p><p>
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have &mdash; whether you want to become a knowledge expert in your field or apply your skills to another division.</p><p></p><p><b>
Unconditional Inclusion</b></p><p>
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p><b>
Let's Stay Connected:</b></p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p>#turkey
#operations<p></p><p><b>
Job:</b></p>
Services<p><b>
Job Level:</b></p>
Specialist<p><br>
</p><p></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p>HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.</p></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p><b>
Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.</b></p><p><br>
</p><p>HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.</p><p><br>
</p><p><b>No Fees Notice &amp; Recruitment Fraud Disclaimer</b></p><p></p><p><i><br>
It has come to HPE&rsquo;s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates. These scammers often seek to obtain personal information or money from candidates.</i></p><p></p><p><i><br>
Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment </i><i>agencies/vendors </i><b><i>will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. </i></b><i>The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.</i></p></div>

Global Technical Support Engineer

Carrier

<p></p><div><p>Viessmann is a global leader in sustainable climate and energy solutions, focused on creating living spaces for future generations. Currently, as part of the Carrier Group, Viessmann combines innovative technologies with a strong commitment to environmental protection, promoting sustainable development and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial, and industrial markets worldwide. The company continues to shape the future of energy efficiency through intelligent, integrated solutions that foster sustainability and comfort.</p><p></p><p><b>
About this role</b></p><p></p><p>
We are looking for an Area Service Manager / Cooling to be assigned to our Istanbul Office.</p><p></p><h2 class="jobSectionHeader"><b>
Role Responsibilities:</b></h2><ul><li><p>
Taking responsibility for authorized service providers and acquiring new ones</p></li><li><p>
Providing professional and effective solutions to customer requests on technical issues</p></li><li><p>
Actively participating in technical trainings</p></li><li><p>
Ensuring coordination with technical service staff and authorized service companies</p></li><li><p>
Making process improvement suggestions within the organization</p></li><li><p>
Delivering a professional and customer-oriented service to ensure high customer satisfaction and a positive corporate image</p></li></ul><p></p><h2 class="jobSectionHeader"><b>
Minimum Requirements:</b></h2><ul><li><p>
Minimum 3 Years of experience in HVAC</p></li><li><p>
Strong organizational skills</p></li><li><p>
Experienced in Air Conditioning Systems and Technical Service operations</p></li><li><p>
Able to manage service providers in the assigned region</p></li><li><p>
Residing in Istanbul</p></li><li><p>
Strong interpersonal skills with a positive outlook</p></li><li><p>
Able to adapt to intensive and flexible working hours</p></li><li><p>
Experienced in computer programs (AutoCAD, SAP, MS Office, etc.)</p></li><li><p>
Active driver</p></li><li><p>
No travel restrictions</p></li><li><p>
Highly motivated to take on new responsibilities</p></li><li><p>
Knowledge of English is a preferred qualification</p></li></ul><p></p><p><b>
Why Should You Join Viessmann?</b></p><p></p><p>
Viessmann is much more than a workplace&mdash;it is a platform for impact. Here, you have the freedom to drive change, challenge conventions, and shape your future within a company committed to sustainability, innovation, and responsible business practices.</p><p></p><p>
We look forward to receiving your application!</p><p></p><p><b>
Carrier is An Equal </b><b>Opportunity/Affirmative</b><b> Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.</b></p><p><b>
Job Applicant's Privacy Notice:</b></p><p>
Click on this link to read the Job Applicant's Privacy Notice</p><p>
#Viessmann</p></div>

Area Service Manager / Cooling

Accor

<div><b>Company Description</b><p><br>
&quot;Why work for Accor?<br>
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.<br>
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/<br>
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;</p><b><br>
Job Description</b><p><br>
Manage and monitor maintenance and repair activities with service providers,</p><ul><li>Develop the hotel maintenance plan for the department by tracking administrative documents related to safety issues,</li><li>Prepare reports and budget proposals for the department and present them to management,</li><li>Conduct and monitor staff training sessions.</li></ul><b><br>
Qualifications</b><div><br>
Graduates of university Mechanical, Electrical, or Electronic Engineering programs,<br>
<ul><li>With 4 years of experience in a similar position,</li><li>Well-versed in developments related to technical systems,</li><li>Strong written and verbal communication skills in English,</li><li>Strong communication skills,</li><li>Committed to continuously improving guest service quality,</li><li>Embraces a customer-friendly service philosophy,</li><li>Possesses leadership, motivation, and planning skills,</li><li>Strong in planning, time management, and stress management,</li><li>Enjoys problem-solving,</li><li>Results-oriented and forward-thinking,</li><li>Enjoys managing teams,</li><li>Analytical thinker with strong problem-solving skills and the ability to make quick decisions,</li><li>Has a teaching mindset.</li></ul></div><b><br>
Additional Information</b><div><br>
Graduated from Tourism and Hotel Management departments of Higher Schools or Universities,<br>
<ul><li>2 years of experience in a similar position,</li><li>Strong written and spoken English communication skills,</li><li>Able to use Ms Office programs,</li><li>Always aiming to carry the quality of service forward,</li><li>Strong in communication,</li><li>Analytical thinking and negotiation skills,</li><li>Adopting a friendly service approach,</li><li>Results-oriented and visionary,</li><li>Likes problem solving,</li><li>Likes to work in a team,</li><li>Have a class B driver's license and be able to drive an active vehicle,</li><li>Working hours will be flexible,</li><li>Respect for guest privacy,</li><li>Completed military service for male candidates.</li></ul></div></div>

Technical Service Manager

<p>Commercial Director- Turkey.<br/>Start Date: Immediately<br/>Location: Istanbul, Turkey.<br/></p><p>About ADM<br/>At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a comprehensive portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give our customers a competitive edge in addressing today&rsquo;s and tomorrow&rsquo;s nutritional challenges.<br/></p><p>We are a global leader in human and animal nutrition and one of the world&rsquo;s premier agricultural origination and processing companies.<br/></p><p>At ADM WILD, we develop, produce, and market food and beverage ingredients. Our portfolio includes natural flavors, extracts, and colors, beverage bases and fruit preparations, as well as functional ingredients and food service solutions.<br/></p><p>Job Summary<br/></p><p>The Commercial Director -Turkey will lead and oversee all commercial activities within the region. This role is responsible for developing and executing sales strategies, driving revenue growth, managing key customer relationships, and expanding market presence in alignment with the company&rsquo;s overall business objectives.<br/></p><p>The ideal candidate will have deep knowledge of the Turkish Beverage and Food industry, strong leadership capabilities, and a proven track record in commercial management within the food and beverage industry.<br/></p><p>Key Responsibilities<br/></p><p>Strategy &amp; Planning<br/></p><p>Develop and implement regional commercial strategies that drive sustainable growth and market penetration in Turkey.<br/></p><p>Sales Leadership<br/></p><p>Lead, mentor, and manage the Turkish Sales and marketing team to achieve sales targets and KPIs.<br/></p><p>Market Analysis<br/></p><p>Conduct ongoing market research and competitive analysis to identify trends, customer needs, and new business opportunities.<br/></p><p>Customer Relationship Management<br/></p><p>Build and maintain strong relationships with key accounts, distributors, and partners to maximize sales and strengthen brand presence.<br/></p><p>Budget &amp; Forecasting<br/></p><p>Prepare and manage commercial budgets, forecasts, and financial reports to ensure profitability and cost control.<br/></p><p>Product Development &amp; Launch<br/></p><p>Collaborate with product development and supply chain teams to align product offerings with market demand.<br/></p><p>Regulatory Compliance<br/></p><p>Ensure all commercial activities comply with local food safety regulations, trade laws, and industry standards.<br/></p><p>Cross-Functional Coordination<br/></p><p>Work closely with CD&amp;D, marketing, supply chain, finance, and operations teams to ensure seamless execution of commercial initiatives.<br/></p><p>Qualifications &amp; Experience<br/></p><p>Bachelor&rsquo;s degree in Business Administration, Marketing, Food Science, or a related field (Master&rsquo;s degree preferred).<br/>Minimum of 10-15 years of commercial experience in the food industry, with at least 5 years in a senior management role.<br/>Proven track record in developing and executing successful commercial strategies in Turkey or comparable emerging markets.<br/>Strong understanding of the Turkish Food &amp; Beverage market, customer behavior, and regulatory environment.<br/>Exceptional leadership and team management skills.<br/>Excellent negotiation, communication, and interpersonal abilities.<br/>Fluency in English and Turkish languages required<br/>Willingness to travel extensively within the region.<br/></p><p>Learn more about ADM at: www.adm.com<br/></p><p>Equal Opportunity Employer<br/>We are proud to be an equal opportunity workplace and value diversity at our company.<br/></p><p>If this position matches your experience and aspirations, we invite you to apply by sharing your earliest possible start date and salary expectations &mdash; and unlock your potential with ADM.<br/></p><p>#IncludingYou<br/></p><p>Diversity, equity, inclusion and belonging are cornerstones of ADM&rsquo;s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments &mdash; environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.<br/></p><p>About ADM<br/></p><p>At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We&rsquo;re a global leader in human and animal nutrition and the world&rsquo;s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.<br/></p><p>Req/Job ID<br/></p><p>107783BR<br/></p><p>#LI-Hybrid<br/></p><p>Ref ID<br/></p><p>#LI-FE1<br/></p>

Commercial Director

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