graphic designer

senior graphic designer

it specialist

art director

training lead

instructional designer

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
 
 As one of the world&rsquo;s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
 
 We&rsquo;re hiring a Training Lead to oversee training initiatives by providing support and supervision to our Training Facilitators and Training Support staff. Our ideal candidate is a leader with a drive to create training policies, manuals and other educational media to support our learning and development initiatives.
 
 
 As Training Lead, You Will&hellip;
 
 
 <ul>
 <li>
 Promote an inclusive learning environment with a focus on employee engagement and retention
 </li>
 <li>
 Manage the client-partner relationship as the point of contact for the Training team
 </li>
 <li>
 Provide coaching and development based on performance evaluations to direct reports
 </li>
 <li>
 Analyze trainee performance and trends
 </li>
 <li>
 Participate in client-partner meetings
 </li>
 <li>
 Be responsible for various tasks such as business reviews, reporting obligations and project management
 </li>
 <li>
 Demonstrate an understanding of HR and local labor regulations
 </li>
 <li>
 Implement comprehensive professional development plans and training programs
 </li>
 <li>
 Provide direction for new training and professional development initiatives
 </li>
 <li>
 Uphold existing best practices of the training department, while developing and communicating new procedures
 </li>
 <li>
 Read, audit and parse technical information for action and analysis
 
 
 </li>
 </ul>
 As Training Lead, You Have&hellip;
 
 
 <ul>
 <li>
 High School diploma or equivalent (required)
 </li>
 <li>
 Degree (or equivalent) in Human Resources, Instructional Design, Teaching or Organizational Development (preferred)
 </li>
 <li>
 Minimum of 3+ years working in a learning and development environment
 </li>
 <li>
 Curriculum development and/or graphical &amp; informational design experience
 </li>
 <li>
 Instructional design experience including production and management of e-learning content
 </li>
 <li>
 Experience developing and managing training programs and measuring their impact / ROI
 </li>
 <li>
 Experience in contact center management and training (preferred)
 </li>
 <li>
 Excellent written and verbal communication skills
 </li>
 <li>
 Conflict resolution and problem solving skills
 </li>
 <li>
 Proficiency with G Suite and Microsoft Office applications
 </li>
 <li>
 Ability to learn and adapt to new systems (as required by the role)
 </li>
 <li>
 A resilient attitude and demonstrated adaptability
 </li>
 <li>
 A deep passion for collaboration and learning
 </li>
 <li>
 The ability to work both independently and in team settings within a fast-paced, entrepreneurial environment
 </li>
 <li>
 Proven experience in bringing a successful and innovative approach to learning
 </li>
 <li>
 Engaging communication and facilitator skills
 </li>
 <li>
 A strong business acumen and ability to make principled judgment calls
 </li>
 <li>
 The ability to work with advanced training tools and technology (CRMs, LMS)
 </li>
 <li>
 A proven track record in leadership development and performance management
 </li>
 <li>
 A background in client relationship management and front-line supervisor development
 </li>
 <li>
 Availability to work graveyard, weekends and/or holidays
 </li>
 <li>
 A willingness to work overtime as determined by business needs
 </li>
 <li>
 The ability to travel internationally as needed
 </li>
 </ul>
</div>

Training Lead

Accenture

<div>
 
 About Accenture
 
 
 
 Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services and Accenture Song &mdash; all powered by the world&rsquo;s largest network of Advanced Technology and Intelligent Operations centers. Our 738,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com
 
 
 
 Job Summary:
 
 
 
 Change is constant and accelerating faster than ever. Transformation is compressed. Customer and stakeholder expectations have radically shifted how companies must strategize and deliver. The C-Suite and Boards are being held accountable in ways we have not seen in the past. To address today&rsquo;s most pressing challenges and unlock the most compelling opportunities, leaders need to move fast. While many believe innovative strategies are the answer to rapid change, they are only part of the solution. The most successful companies elevate people and put them at the center of strategic initiatives. Because nothing changes if strategies don&rsquo;t. We help leaders create transformation by enriching the relationship between people and strategic initiatives, and help clients to reimagine their business, build strategies with the leaders and cultures to accelerate change, and create and deliver exceptional strategic outcomes. Our focus on sustainability, inclusion, diversity &amp; equity (ID&amp;E), purpose, and board effectiveness helps CEOs drive a comprehensive strategy agenda. Join us to drive strategic initiatives that improve outcomes for businesses and their stakeholders, helping organizations navigate the complexities of rapid change with precision and agility.
 
 
 As a
 
 Talent &amp; Organization (T&amp;O)
 
 professional in the
 
 S&amp;C Global Network
 
 , you will help clients across industries accelerate
 
 talent transformation, AI‑powered workforce capability building,
 
 and
 
 organizational change
 
 . Using your expertise in
 
 AI‑centric design, behavior change, and talent development
 
 , you will shape innovative strategies and solutions that enable clients to build present-relevant,
 
 future‑ready, agile, AI‑enabled workforce
 
 . You will play a pivotal role in guiding organizations through complex transformations and enabling smooth, people‑centered transitions.
 
 
 
 Key Roles and Responsibilities:
 
 
 
 
 <li>
 Help clients across a variety of industries in the areas of Learning Design and Development. Essentially, you&rsquo;ll be part of the team that is creating the workforce of the future!
 
 </li>
 <li>
 Conduct Training Needs Analysis to develop the training curriculum.
 
 </li>
 <li>
 Develop high-quality and detailed content outlines as per the curriculum.
 
 </li>
 <li>
 Design standards, guidelines, templates, and checklists for the proposed learning solution.
 
 </li>
 <li>
 Collaborate with internal and client stakeholders to design and develop relevant and effective training deliverables.
 
 </li>
 <li>
 Review training deliverables to ensure that the deliverable quality is as per the project quality parameters and industry standards.
 
 </li>
 <li>
 Identify and share the risks with the Project Leads/Functional Manager to discuss possible solutions/mitigations/ alternatives.
 
 </li>
 <li>
 Coach instructional designers and content developers to prepare materials for instructor development workshops.
 
 </li>
 <li>
 Provide clear and effective feedback to team with the intent to develop their instructional design skills.
 
 </li>
 <li>
 Identify opportunities to implement new and innovative learning strategies into the solution.
 
 </li>
 <li>
 Leverage proficiency in instructional design, research and information gathering, content analysis, content design, knowledge of latest trends in the learning industry.
 
 </li>
 <li>
 Apply your strong knowledge in industry standard design/rapid authoring tools such as Articulate/Captivate/ Lectora/ Camtasia/ SAP Enable Now/WalkMe /Whatfix and be comfortable with client proprietary authoring tools. An ideal candidate should be well-versed with the technical functionalities and limitations of these tools.
 
 </li>
 <li>
 Work in a problem-solving global environment with Cross cultural competence.
 
 </li>
 <li>
 Possess excellent interpersonal and writing skills with a strong business acumen.
 
 
 
 </li>
 
 Essential Qualifications
 
 
 
 
 Professional &amp; Technical Skills
 
 
 
 
 <li>
 Graduate/Postgraduate in any specialization, preferably Journalism / Mass Communication / English Literature /Advertising / Public Relations
 
 </li>
 <li>
 Desired work experience: 6+years of proven experience in content development and instructional designing
 
 </li>
 <li>
 Experience of working on one of these - ERP implementations, enterprise-wide technology transformations, cloud-based implementations. Exposure to Cyber Security education and awareness programs will be a bonus.
 
 </li>
 <li>
 Extensive experience in developing, reviewing and delivering different training modalities like Instructor-Led Trainings, Web-Based Trainings, application simulations, job aids, and quick reference guides
 
 </li>
 <li>
 Ability to effectively manage stakeholders in a multi-cultural and global environment
 
 </li>
 <li>
 Language Capabilities &ndash; Proficient in English and Arabic (Written and Verbal)
 
 
 
 </li>
 
 Preferable Qualifications:
 
 
 
 
 <li>
 Natural leader; easily establishes relationships with clients and colleagues
 
 </li>
 <li>
 Team Player; enjoys the intellectual stimulation of collaborating with colleagues around the world
 
 </li>
 <li>
 Determined; appreciates a challenge and overcoming obstacles to achieve results
 
 </li>
 <li>
 Digitally savvy; continuous learner
 
 </li>
 <li>
 Strong communicator.
 
 </li>
 <li>
 Willing to travel and work at international client sites (varies by project, but travel requirements can go up to 80% onsite travel in Middle East region or the globe)
 
 
 
 </li>
 
 Why join us?
 
 
 
 
 <li>
 We offer a transparent, fast-paced career progression, with a focus on your strengths and continuous coaching from senior colleagues
 
 </li>
 <li>
 You will benefit from working alongside Accenture experts who are solving some of the biggest industry challenges with innovative thinking and pioneering tools
 
 </li>
 <li>
 Flexible work arrangements and a range of benefits including competitive rewards
 
 </li>
 <li>
 You will have access to state-of-the-art technology that will give you the opportunity to deepen your existing skills even as you help create the latest business trends
 
 </li>
 <li>
 You will also have opportunities to make a difference to the communities in which we work and live
 
 
 
 </li>
 
 Way Forward:
 
 
 
 If this sounds like the ideal role, career, and company for you, click below to apply.
 
 
 To learn more about life @AccentureMiddleEast, follow us on social media and keep up with our latest news.
 
 
 Accenture Middle East: LinkedIn, Instagram, Facebook, Twitter, YouTube
 
 
</div>

Global S&C GN - T&O - Learning Consultant

Coca-Cola HBC

<div>
 
 
 Department:
 
 Technology Strategy &amp; Operations
 
 
 
 Location:
 
 Egypt, Greece, Bulgaria
 
 
 
 
 
 
 The Digital Learning &amp; Content Leader
 
 strengthens organizational capability by designing, developing and delivering high quality learning experiences that simplify complex operational and technical processes. The role will support diverse audiences&mdash;including Product Managers, Platform Owners, Engineers, and business users&mdash;by transforming expert knowledge across Supply Chain area - Logistics, Manufacturing &amp; Maintenance, Planning, Procurement and Finance into accessible learning resources that support adoption, improve performance, and reduce support dependency.
 
 
 
 
 
 
 PURPOSE OF THE ROLE:
 
 
 
 &bull; Build a strong, continuous learning culture across functions and the wider business.
 
 
 &bull; Translate technical and operational processes into clear, user friendly learning experiences.
 
 
 &bull; Support key digital platforms and functional processes through structured training and high quality content.
 
 
 &bull; Equip users with the knowledge and confidence to work efficiently and independently.
 
 
 &bull; Drive digital dexterity by creating and delivering engaging, effective learning experiences
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 Learning Strategy &amp; Content Development
 
 
 &bull; Define and execute a cross functional learning content strategy aligned with digital capability goals.
 
 
 &bull; Partner with Product, Engineering, Service Management, and Functional Leads to identify learning needs.
 
 
 &bull; Create modular, scalable learning paths tailored to user groups, different personas, skill levels and system maturity.
 
 
 Technical Training &amp; Enablement
 
 
 &bull; Plan, coordinate and deliver clear and engaging platform training
 
 
 &bull; Manage training delivery end to end: logistics, audience communication, execution, and follow up.
 
 
 &bull; Publish training calendars, recordings, and materials in appropriate learning hubs.
 
 
 Content Creation &amp; Knowledge Assets
 
 
 &bull; Produce high quality learning materials including:
 
 
 o step by step guides
 
 
 o video demos and walkthroughs
 
 
 o infographics, diagrams, visual job aids
 
 
 o microlearning and LMS modules
 
 
 &bull; Maintain knowledge repositories and keep content structured, accurate, and up to date.
 
 
 &bull; Update materials based on feedback, incidents, release updates, and analytics.
 
 
 Webinars &amp; Community Engagement
 
 
 &bull; Host webinars, Q&amp;A sessions, onboarding sessions, and communities of practice.
 
 
 &bull; Use engagement methods such as polls, surveys, and interactive elements.
 
 
 &bull; Collaborate with platform teams, SIAM, product owners, and engineering teams to promote a strong learning culture.
 
 
 Continuous Improvement &amp; Analytics
 
 
 &bull; Track adoption, attendance, content engagement, and user feedback.
 
 
 &bull; Use insights to improve learning quality and address capability gaps.
 
 
 &bull; Ensure materials remain current with system and process changes.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 Education &amp; Experience
 
 
 &bull; Bachelor&rsquo;s degree in Technical Communication, Education, Computer Science, Business, Marketing, or related fields.
 
 
 &bull; 3&ndash;5+ years of experience in content creation, instructional design, or digital training.
 
 
 &bull; Proven experience, producing high quality learning content, delivering training in complex or technical environments.
 
 
 &bull; Working with SAP is considered a strong advantage
 
 
 &bull; Experience partnering with product, engineering, and operational teams.
 
 
 Technical Skills
 
 
 &bull; Proficiency with Microsoft 365 (Teams, SharePoint, Viva Engage).
 
 
 &bull; Experience with enterprise platforms in Supply chain &ndash; Planning, Production, Procurement, Logistics, Manufacturing.
 
 
 &bull; Hands‑on experience with SAP
 
 
 &bull; Ability to create and edit visual and video content (Canva, Figma, screen recording tools).
 
 
 &bull; Familiarity with LMS platforms and knowledge management systems.
 
 
 &bull; Comfortable leveraging AI tools to enhance content creation.
 
 
 Core Skills
 
 
 &bull; Strong proficiency in both written and verbal English communication
 
 
 &bull; Ability to simplify complex technical and operational topics.
 
 
 &bull; Strong instructional design mindset.
 
 
 &bull; Excellent facilitation and presentation skills for both virtual and live audiences
 
 
 &bull; High attention to detail and structured working style.
 
 
 Behavioral Skills
 
 
 &bull; User centric mindset and empathy for diverse learning needs.
 
 
 &bull; Strong collaboration skills across technical and non technical functions.
 
 
 &bull; Adaptability in fast changing digital and operational environments.
 
 
 &bull; Proactive, reliable, and structured approach to work.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Digital Learning & Content Leader – Supply Chain

<div>
 
 
 Department:
 
 Technology Strategy &amp; Operations
 
 
 
 Location:
 
 Egypt, Greece, Bulgaria.
 
 
 
 
 
 
 The Digital Learning &amp; Content Leader
 
 strengthens organizational capability by designing, developing, and delivering high quality learning experiences that simplify complex commercial processes and digital tools. The role supports diverse audiences, including Product Managers, Platform Owners, Commercial teams - by transforming expert knowledge across the Commercial digital ecosystem - Connected Customer &amp; Consumer, Digital Commerce, Digital Field Sales, Integrated Order Management into accessible learning resources that drive adoption, improve performance, and reduce support dependency.
 
 
 
 
 
 
 PURPOSE OF THE ROLE:
 
 
 
 &bull; Build a strong, continuous learning culture across functions and the wider business.
 
 
 &bull; Translate commercial and technical processes into clear, user friendly learning experiences.
 
 
 &bull; Support key digital platforms and processes through structured training and high quality content.
 
 
 &bull; Equip users with the knowledge and confidence to work efficiently and independently.
 
 
 &bull; Drive digital dexterity by creating and delivering engaging, effective learning experiences.
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 Learning Strategy &amp; Content Development
 
 
 &bull; Define and execute a cross functional learning content strategy aligned with commercial digital capability goals.
 
 
 &bull; Partner with Product Teams, Engineering, Service Management, and Commercial Functional Leads to identify learning needs.
 
 
 &bull; Create modular, scalable learning paths tailored to user groups, personas, and system maturity levels.
 
 
 Technical Training &amp; Enablement
 
 
 &bull; Plan, coordinate, and deliver clear, engaging training
 
 
 &bull; Manage training delivery end to end: logistics, communication, execution, and follow up.
 
 
 &bull; Publish training calendars, recordings, and materials in the appropriate learning hubs.
 
 
 Content Creation &amp; Knowledge Assets
 
 
 &bull; Produce high quality learning materials, including:
 
 
 o step by step guides
 
 
 o video demos and walkthroughs
 
 
 o infographics, diagrams, and visual job aids
 
 
 o microlearning and LMS modules
 
 
 &bull; Maintain knowledge repositories, ensuring content is structured, accurate, and up to date.
 
 
 &bull; Refresh materials based on feedback, incident learnings, release notes, and analytics.
 
 
 Webinars &amp; Community Engagement
 
 
 &bull; Host webinars, Q&amp;A sessions, onboarding sessions, and communities of practice for Commercial audiences.
 
 
 &bull; Use polls, surveys, and interactive elements to drive high engagement.
 
 
 &bull; Collaborate with platform teams, SIAM, product owners, field sales enablement, and engineering to strengthen the learning culture.
 
 
 Continuous Improvement &amp; Analytics
 
 
 &bull; Track adoption, attendance, content engagement, and user feedback.
 
 
 &bull; Use insights to improve learning quality, user readiness, and capability uplift.
 
 
 &bull; Ensure materials remain current with process, system, and platform changes across the commercial ecosystem.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 Education &amp; Experience
 
 
 &bull; Bachelor&rsquo;s degree in business, Marketing, Technical Communication, Education, Computer Science, or related fields.
 
 
 &bull; 3&ndash;5+ years of experience in content creation, instructional design, digital training, or commercial enablement.
 
 
 &bull; Proven ability to deliver high quality learning content in dynamic, commercial, or digital environments.
 
 
 &bull; Experience partnering with product, engineering, sales, and commercial operations teams.
 
 
 &bull; Experience with CRM or Digital Commerce tools is considered a strong advantage.
 
 
 Technical Skills
 
 
 &bull; Proficiency with Microsoft 365 (Teams, SharePoint, Viva Engage).
 
 
 &bull; Experience with digital commercial platforms (Digital Commerce, CRM, Field Sales, Order Management, MS D365).
 
 
 &bull; Hands on experience with CRM or commercial systems is an advantage.
 
 
 &bull; Ability to create and edit visual and video content (Canva, Figma, screen recording tools).
 
 
 &bull; Familiarity with LMS platforms and knowledge management systems.
 
 
 &bull; Comfortably using AI tools to enhance content creation.
 
 
 Core Skills
 
 
 &bull; Strong proficiency in both written and verbal English communication.
 
 
 &bull; Ability to simplify complex commercial and technical topics.
 
 
 &bull; Strong instructional design mindset.
 
 
 &bull; Excellent facilitation and presentation skills for both virtual and live audiences
 
 
 &bull; High attention to detail, structured and organized.
 
 
 Behavioral Skills
 
 
 &bull; User centric mindset with strong empathy for varied commercial learning needs.
 
 
 &bull; Strong collaboration across technical, business, and commercial teams.
 
 
 &bull; Adaptability in fast changing digital and commercial environments.
 
 
 &bull; Proactive, reliable, and structured approach to work.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Digital Learning & Content Leader – Commercial

Foundever

<div>
 
 About Us
 
 
 
 Foundever&reg; is a global leader in the #CustomerExperience (#CX) industry. Create Connection. Value Conversation.
 
 
 
 Job Summary
 
 
 
 
 Job Summary:
 
 
 
 The L&amp;D Specialist will support the continuous development of customer service teams within a fast-paced BPO environment. This role focuses on improving operational performance through targeted learning interventions, aligning training programs with KPIs such as CSAT, AHT, FCR, and Quality Scores. The role requires a strong focus on measurable business impact and ROI.
 
 
 
 Primary Job Responsibilities
 
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Design and develop training materials tailored to contact center operations (customer service, sales, technical support).
 </li>
 <li>
 Screen and evaluate learning content to ensure alignment with business goals and operational KPIs.
 </li>
 <li>
 Identify target audiences (new hires, tenured agents, team leaders) and customize training approaches accordingly.
 </li>
 <li>
 Partner with Operations, Quality, and Workforce Management teams on cross-functional projects.
 </li>
 <li>
 Support onboarding (new hire training), nesting, and continuous learning programs.
 </li>
 <li>
 Develop and implement competency frameworks for agents and team leaders.
 </li>
 <li>
 Analyze performance gaps using data (QA scores, CSAT, AHT, FCR) and recommend learning solutions.
 </li>
 <li>
 Measure training effectiveness beyond satisfaction, focusing on behavior change and business results.
 </li>
 <li>
 Track and report ROI of training initiatives, linking learning outcomes to operational improvements.
 </li>
 <li>
 Provide coaching support and upskilling initiatives to improve agent performance.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 
 
 <ul>
 <li>
 Minimum of 1 year of experience in Learning &amp; Development, preferably within a BPO or contact center environment.
 </li>
 <li>
 Previous training and facilitation experience is a must.Proficiency in English language at C1 level is a must.
 </li>
 <li>
 Experience in instructional design, training delivery, and content creation.
 </li>
 <li>
 Strong understanding of contact center KPIs (CSAT, AHT, FCR, QA).Experience in competency framework development.
 </li>
 <li>
 Proven experience working on cross-departmental projects (Operations, QA, WFM).
 </li>
 <li>
 Strong analytical mindset with the ability to measure training impact on business performance.
 </li>
 <li>
 Excellent communication, presentation, and stakeholder management skills.Ability to work in a fast-paced, performance-driven environment.
 </li>
 <li>
 Certifications such as TTT (Train the Trainer), PCT (Professional Certified Trainer), or TOT (Training of Trainers) are preferred.
 
 
 </li>
 </ul>
 
 KPIs (Key Performance Indicators)
 
 
 
 <ul>
 <li>
 Improvement in CSAT (Customer Satisfaction Score) post-training.Reduction in AHT (Average Handling Time) where applicable.
 </li>
 <li>
 Improvement in FCR (First Call Resolution).Increase in Quality Assurance (QA) scores.
 </li>
 <li>
 Training ROI (performance improvement vs. training cost).
 </li>
 <li>
 Speed to proficiency for new hires (time to go live / nesting success rate).Reduction in repeat errors or escalations.
 </li>
 <li>
 Stakeholder satisfaction (Operations &amp; Clients).
 </li>
 </ul>
</div>

L&D Specialist

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Graphic Designer | MAF LifeStyle | Marketing &amp; Communications
 
 
 
 Role Summary
 
 
 
 The role of Graphic Designer is responsible for creating marketing content such as campaigns, activations and promotional material; both ATL and BTL. The role will work with our internal marketing team, content team, external copywriters and translators to create creative solutions for Majid Al Futtaim Lifestyle brands.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Responsible for the interpretation of the creative brief and providing innovative, high quality and brand-aligned creative design concepts.
 </li>
 <li>
 Actively contribute to brainstorming, design thinking workshops, and creative trial solutions that achieve business outcomes.
 </li>
 <li>
 Create content which will catch maximum customer interest.
 </li>
 <li>
 Produce creative solutions that are visually appealing and customer engaging.
 </li>
 <li>
 Work as part of a team with copywriters, designers, stylists, executives etc.
 </li>
 <li>
 Continually learns and adjusts designs based on industry best practices.
 </li>
 <li>
 Contribute and support the business in achieving the Dare Today, Change Tomorrow sustainability strategy.
 </li>
 <li>
 Work collaboratively with team members across all practice areas to explain and achieve brand alignment in support of our &lsquo;one family&rsquo; approach to the market.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Associate&rsquo;s Degree in Graphic Design, Bachelor&rsquo;s Degree in Graphic Design is preferred.
 </li>
 <li>
 3+ years&rsquo; experience as a graphic designer.
 </li>
 <li>
 Experience using project management tools.
 </li>
 <li>
 Proficiency in Adobe Photoshop, Illustrator and InDesign.
 </li>
 <li>
 Experience in video editing tools such as Premiere Pro and After Effects; familiarity with Canva is a plus.
 </li>
 <li>
 Fluency in English.
 </li>
 </ul>
</div>

Graphic Designer

SSC HR Solutions

<div>
 
 
 Job Summary:
 
 
 
 
 We are seeking a multi-skilled
 
 Brand Experience Designer &amp; Web Developer
 
 with a focus on
 
 UX/UI, brand development, and digital marketing execution
 
 . This role is ideal for a designer-developer hybrid who thrives in enhancing existing platforms, refining brand experiences, and driving user engagement through strategic visual and technical solutions. You will not be building systems from scratch&mdash;instead, your focus will be on
 
 optimizing, elevating, and expanding
 
 the performance and consistency of already operational platforms.
 
 
 
 
 Key Responsibilities:
 
 
 
 
 <ul>
 <li>
 Enhance and refine UI/UX across websites and web applications
 </li>
 <li>
 Lead front-end development using HTML, CSS, JavaScript, and PHP
 </li>
 <li>
 Customize and manage WordPress websites
 </li>
 <li>
 Design logos, brand systems, and visual identities
 </li>
 <li>
 Produce digital marketing materials and social media graphics
 </li>
 <li>
 Apply SEO best practices and optimize for search performance
 </li>
 <li>
 Set up and manage Google Ads and Meta Ads campaigns
 </li>
 <li>
 Ensure cohesive brand visual language across all digital and print platforms
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 
 Required Skills &amp; Qualifications:
 
 
 
 
 <ul>
 <li>
 Proven UX/UI design experience with a responsive web portfolio
 </li>
 <li>
 Proficiency in front-end development (HTML, CSS, JavaScript, PHP)
 </li>
 <li>
 Strong WordPress customization and management skills
 </li>
 <li>
 Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign), Figma, or Adobe XD
 </li>
 <li>
 Experience in branding, logo design, and visual systems
 </li>
 <li>
 Ability to create both digital and print-ready designs
 </li>
 <li>
 Knowledge of SEO, Google Ads, Meta Ads, and web analytics tools
 </li>
 <li>
 Awareness of Arabic/English bilingual design and typography
 
 
 </li>
 </ul>
 
 
 What This Role Is NOT:
 
 
 
 
 <ul>
 <li>
 This is not a full-stack or platform-building role
 </li>
 <li>
 This is not focused on systems architecture or backend-heavy development
 </li>
 <li>
 This is not entry-level&mdash;it's a strategic and creative leadership role for web and brand presence
 
 
 </li>
 </ul>
 
 
 Ideal Candidate:
 
 
 
 
 You are a
 
 design-minded developer
 
 or a
 
 tech-savvy designer
 
 who understands how to craft compelling brand experiences online. You're passionate about details, love iterating on design and UX, and understand how development and design meet to drive conversions and brand loyalty.
</div>

Brand Experience Designer & Web Developer (UX/UI & Digital Marketing Focus)

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