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business teacher (postsecondary – ai training) Jobs in Cairo

training lead

IntouchCX

<div>
 
 About IntouchCX
 
 
 
 IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
 
 
 
 About The Job
 
 
 
 Are you looking for an exciting new challenge? IntouchCX is looking for you!
 
 
 As one of the world&rsquo;s leading outsourcing companies, IntouchCX is seeking our next generation of leaders. By fostering a bold and competitive culture, we set the bar for excellence, both internally and within the BPO industry.
 
 
 We&rsquo;re hiring a Training Lead to oversee training initiatives by providing support and supervision to our Training Facilitators and Training Support staff. Our ideal candidate is a leader with a drive to create training policies, manuals and other educational media to support our learning and development initiatives.
 
 
 As Training Lead, You Will&hellip;
 
 
 <ul>
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 Promote an inclusive learning environment with a focus on employee engagement and retention
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 Manage the client-partner relationship as the point of contact for the Training team
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 Provide coaching and development based on performance evaluations to direct reports
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 Analyze trainee performance and trends
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 Participate in client-partner meetings
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 Be responsible for various tasks such as business reviews, reporting obligations and project management
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 Demonstrate an understanding of HR and local labor regulations
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 Implement comprehensive professional development plans and training programs
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 Provide direction for new training and professional development initiatives
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 Uphold existing best practices of the training department, while developing and communicating new procedures
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 Read, audit and parse technical information for action and analysis
 
 
 </li>
 </ul>
 As Training Lead, You Have&hellip;
 
 
 <ul>
 <li>
 High School diploma or equivalent (required)
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 Degree (or equivalent) in Human Resources, Instructional Design, Teaching or Organizational Development (preferred)
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 Minimum of 3+ years working in a learning and development environment
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 Curriculum development and/or graphical &amp; informational design experience
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 Instructional design experience including production and management of e-learning content
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 Experience developing and managing training programs and measuring their impact / ROI
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 Experience in contact center management and training (preferred)
 </li>
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 Excellent written and verbal communication skills
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 Conflict resolution and problem solving skills
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 Proficiency with G Suite and Microsoft Office applications
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 Ability to learn and adapt to new systems (as required by the role)
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 A resilient attitude and demonstrated adaptability
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 A deep passion for collaboration and learning
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 The ability to work both independently and in team settings within a fast-paced, entrepreneurial environment
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 Proven experience in bringing a successful and innovative approach to learning
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 Engaging communication and facilitator skills
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 A strong business acumen and ability to make principled judgment calls
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 The ability to work with advanced training tools and technology (CRMs, LMS)
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 A proven track record in leadership development and performance management
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 A background in client relationship management and front-line supervisor development
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 Availability to work graveyard, weekends and/or holidays
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 A willingness to work overtime as determined by business needs
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 The ability to travel internationally as needed
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 </ul>
</div>

Training Lead

Foundever

<div>
 
 About Foundever
 
 
 
 Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we&rsquo;re the team behind the best experiences for +750 of the world&rsquo;s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
 
 
 
 Job Summary
 
 
 
 The Sr Learning Specialist will be responsible in implementing initiatives and influencing the learning strategies of the organization, in delivering and facilitating training programs that enhance the skills and knowledge of our employees. This role requires a proactive individual with excellent communication skills and a passion for facilitating training programs.
 
 
 
 Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Lead and oversee the development and implementation of training strategies and programs across the organization.
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 Conduct advanced needs assessments and analyze training effectiveness metrics to drive continuous improvement.
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 Mentor and guide junior Learning Specialists, providing support in program delivery and instructional design.
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 Collaborate with leadership to align training initiatives with organizational goals.
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 Design complex training solutions, including blended learning and e-learning modules.
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 Facilitate high-level workshops and leadership training sessions.
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 Stay updated on industry trends and best practices in learning and development.
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 Perform other duties as assigned to meet departmental objectives.
 
 
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 </ul>
 
 Qualifications - Experience
 
 
 
 <ul>
 <li>
 Minimum 6 months of related experience in the Technical Support/Customer Service industry
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 Minimum 6 month of experience in training, coaching and mentoring role.
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 Strong understanding of adult learning principles and training processes.
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 Extensive knowledge and experience in relevant subject matter.
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 A global customer experience leader, redefining the way brands speak with their customers.
 
 
 
 Job Summary
 
 
 
 
 Job Summary:
 
 
 
 Your role will be crucial in fostering a culture of continuous learning and development, ensuring our agents are equipped with the knowledge and skills to excel in their roles.
 
 
 Leads all operational training initiatives for the assigned programs/ accounts, ensuring KPI performance, enhanced learning curves and financial proficiency through operational goals attainment and attrition control via successful onboarding processes.
 
 
 Supervises, leads and develops the assigned team of Trainers, in a way that ensures the mentioned items are achieved while complying with
 
 Foundever
 
 operational and quality standards.
 
 
 
 Responsibilities
 
 
 
 
 Primary Job Responsibilities
 
 
 
 <ul>
 <li>
 Develop and implement training plans that support all aspects of customer care center operations.
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 Oversee training staff, ensuring they execute training plans according to both Foundever and Client guidelines. Assist in the creation of operational training programs as needed.
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 Cultivate and maintain collaborative relationships with Operations to guarantee commitment to training programs.
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 Identify needs and advise the management team on strategies to synergize operations and training resources for goal accomplishment.
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 Set benchmarks for coaching and facilitation to maintain consistent standards in delivery and content.
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 Formulate evaluation processes for all training staff and implement these processes consistently and fairly.
 </li>
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 Lead the hiring process for all Learning Specialists assigned to specific programs.
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 Provide guidance and support to Learning Specialists through establishing timelines, setting goals, and facilitating ongoing coaching sessions. Foster instructional design and facilitation skills.
 </li>
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 Oversee the "Train the Trainer" processes, assess their effectiveness, make recommendations, and supervise implementation. Collaborate with Foundever and the Client stakeholders to ensure the achievement of these objectives.
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 Design and implement tests to gauge the effectiveness of training programs and tools. Present findings to operational leaders and recommend strategies for implementation and continuous improvement.
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 Create and enforce tracking processes. Collaborate with the Learning Specialist to collect and analyze quantitative training data. Generate training reports as necessary.
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 Collaborate with operational leaders to determine training hours and staffing needs for Customer Service Representatives (CSRs).
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 Assume the role of Supervisor to Learning Specialists, overseeing daily activities.
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 Maintain comprehensive knowledge of all service tasks and programs, as well as system and telecommunication capabilities related to the assigned programs.
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 Produce statistics on training and operational performance. Create reports integrating statistical analysis, and plan before and after actions.
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
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 At least 3 years of experience in training or development roles is required. Prior experience in other roles within the BPO industry.
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 Proven management experience.
 
 
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 </ul>
 
 Skills Required
 
 
 
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 Should possess an in-depth understanding of the BPO industry and its key stakeholders.
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 Excellent verbal and written communication in English (B2-C1)
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 Must have superior presentation skills for both group and individual settings.
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 Should be proficient in creating instructional materials.
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 Exceptional interpersonal and communication skills are required.
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 Strong leadership skills are necessary, including the ability to effectively manage groups of leaders.
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 Should possess superior problem-solving skills and demonstrate creativity in resolution.
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 Ability to adapt to changes in the work environment, including organizational and cultural shifts, is a must.
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 Must demonstrate strong teamwork skills.
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 Proficiency in MS Office software packages (Word, Excel, PowerPoint) is required.z
 </li>
 </ul>
</div>

YO IT Consulting

<div>
 
 Job Title:
 
 Technical Lead
 
 
 
 Job Type:
 
 Contractor
 
 
 
 Location:
 
 Remote
 
 
 
 Job Summary
 
 
 
 We are seeking an expert Technical Lead to join our customer's team and drive innovation on a cutting-edge AI agent project. In this role, you will leverage your deep hands-on coding expertise to guide the design, development, and training of AI models. This is an exciting opportunity to work remotely with a dynamic, collaborative team on impactful technology initiatives.
 
 
 
 Key Responsibilities
 
 
 
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 Lead technical direction and architectural decisions for AI agent development using modern programming languages.
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 Collaborate with cross-functional teams to design, build, and optimize scalable AI solutions.
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 Write high-quality, production-level code in React, Python, Node.js, PHP, .NET, C#, or C++.
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 Mentor and support team members, fostering a culture of technical excellence and collaboration.
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 Develop, evaluate, and iterate on AI model training processes to enhance performance and accuracy.
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 Ensure clear, concise, and effective written and verbal communication within the team and with stakeholders.
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 Continuously research emerging trends in AI and software development to recommend improvements and drive innovation.
 
 
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 </ul>
 
 Required Skills And Qualifications
 
 
 
 <ul>
 <li>
 3+ years of hands-on experience developing with React, Python, Node.js, PHP, .NET, C#, or C++.
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 Proven leadership experience guiding technical teams and projects to successful delivery.
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 Strong expertise in training AI models and implementing machine learning solutions.
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 Excellent written and verbal communication skills, with a passion for clarity and collaboration.
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 Ability to take ownership of complex tasks and drive projects from ideation to completion.
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 Self-motivated, proactive, and adaptable in a fast-paced remote environment.
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 Experience working with distributed teams and agile development methodologies.
 
 
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 </ul>
 
 Preferred Qualifications
 
 
 
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 Exposure to multiple programming languages and willingness to learn new technologies.
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 Prior involvement in AI agent or similar advanced technology projects.
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 Experience working on customer-facing or client-driven teams.
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 </ul>
</div>

Technical Lead - Remote

talabat

<div>
 Talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary
 
 
 
 The Assistant Manager Sales Operations oversees all operational workflows that support partner onboarding, go-live readiness, inventory management, and administrative account processes. The role ensures smooth execution, high-quality service delivery, and strong collaboration with Sales, Inside Sales, and Account Management teams.
 
 
 
 Key Responsibilities
 
 
 
 
 Team Leadership
 
 
 
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 Lead and develop four core teams: Onboarding, Restaurant Operations, Inventory Management and Admin Account Managers.
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 Manage performance, KPIs, and SLA delivery across all regions.
 
 
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 </ul>
 
 Onboarding Operations
 
 
 
 <ul>
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 Ensure fast and accurate activation of new partners.
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 Oversee training, credentials creation, tablet delivery, technical support, switches, and merges.
 
 
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 </ul>
 
 Restaurant Operations
 
 
 
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 Guarantee flawless partner go-live through QA calls, menu/content verification, test orders, and training validation.
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 Improve NPS and activation quality.
 
 
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 </ul>
 
 Inventory Management
 
 
 
 <ul>
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 Manage tablet and SIM card stock, allocation, contracts, and GSM invoices.
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 Oversee end-of-deal collection and reduce faulty stock issues.
 
 
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 </ul>
 
 Admin Account Management
 
 
 
 <ul>
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 Oversee administrative requests: replacements, terminations, new contracts, annexes, bank updates
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 Support Account Managers teams with accurate and timely backend operations.
 
 
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 </ul>
 
 Operational Excellence
 
 
 
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 Standardize SOPs and centralize processes across markets.
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 Lead improvement projects on vendor incubation, reachability, churn validation, price disparity
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 Ensure strong cross-functional alignment with logistics, finance, sales, and training.
 
 
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 </ul>
 
 Requirements
 
 
 
 <ul>
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 5+ years of experience in Sales Ops, Vendor Ops, or similar.
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 Strong people management skills with experience leading large teams.
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 Excellent analytical, problem-solving, and process improvement capabilities.
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 Ability to manage high-volume operations in a fast-paced environment.
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 </ul>
</div>

Assistant Manager Sales Operations

PepsiCo

<div>
 
 Overview
 
 
 
 PepsiCo&rsquo;s Strategy &amp; Transformation (S&amp;T) organization has been established to drive PepsiCo&rsquo;s Digital Transformation and critical strategic initiatives globally, for all sectors and functions. Within the S&amp;T organization, we are building our Change Center of Excellence. The Change COE enables the S&amp;T strategic agenda by providing CM expertise supporting PepsiCo&rsquo;s &ldquo;Big Bets.&rdquo;  The Change CoE will lead Change Management for priority transformation programs by owning change management, global frameworks and tools, and through growing S&amp;T Change talent.
 
 
 To enable this purpose, we are looking for a Change Management Lead with change expertise and proven experienced supporting large and complex transformational projects; applying change tools and techniques to assess, diagnose, design, support, deliver and execute custom solutions needed for the successful delivery of the project. This role will work with key stakeholders across programs, and focused on developing, managing, and executing transformational activities.
 
 
 Program/Project Specific Details:
 
 
 Order Management (OM) and Supply Chain Planning (SCP) are priority global transformation programs at PepsiCo focused on digitally enabling core planning and fulfillment capabilities, redefining ways of working within and across functions, driving faster and data driven decision-making, improving spend compliance and supplier partnerships, and ultimately accelerating top and bottom-line growth.
 
 
 The Change Management Lead will play a pivotal role in enabling strategy, driving culture transformation, and supporting process and tool adoption across both domains as PepsiCo deploys a new global end-to-end planning and fulfillment ecosystem.
 
 
 This role will drive adoption across Supply Chain Planning and Global Customer Support by owning sustainment, training, and the ambassador/community network. Leading the integrated sustainment plan and KPIs using PepsiCo&rsquo;s &ldquo;5 As to Adoption&rdquo; model, coaching markets and change agents to embed new ways of working. Support in the design and implementation of training strategy (e.g., TraintheTrainer, office hours, curated learning paths and reusable assets) and coordinate delivery with regional teams. They activate and scale the Ambassador Community to enable two-way feedback, local storytelling, and champion-led engagement that accelerates readiness and adoption. Finally, they align all activities to CM COE standards and toolsets, ensuring communications, stakeholder engagement, and sustainment remain on track and consistently measured.
 
 
 
 
 This role will be reporting into Order Management and Supply Chain Planning CM Leads within the Change Management Office, with a matrixed reporting relationship into the SVP S&amp;T Service Delivery team.
 
 
 
 Responsibilities
 
 
 
 The S&amp;T Change Management Lead will:
 
 
 <ul>
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 Provide CM support needed to develop, deliver and execute change deliverables needed for the successful delivery of the project (e.g. impact assessments, readiness assessments, detailed change approach). Specifically; provide program design &amp; development project mgmt. support, develop detailed CM work and deliverables (impact assessments, sustainment plans, detail change approach). Assist in the integration of CM activities across sectors/functions.
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 Provide hands-on change management support needed for the execution of deliverables for sectors/functions that are under-resourced
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 Able to provide guidance and insights based on past experiences with similar projects and can help provide a robust perspective on cultural impacts/process implications
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 Provide hands-on support from a change, project management and analytics perspective for project / program stakeholders and Global S&amp;T Change CoE
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 Provide CM training to functional teams and key stakeholders who are unfamiliar with change management principles, framework and tools
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 Work with program stakeholder leads to design, develop and execute change strategy, plans, tools, and deliverables across key change areas within the PEP change planning framework: Assess, Plan, and Integrate &amp; Sustain, needed for the successful support and adoption of the project through the 5 As (Awareness, Acknowledgement, Acceptance, Activation, Adoption)
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 Provides the inputs needed to support the development and execution of a change management strategy that mitigates risk and drives leadership alignment
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 Executes tactical activities that include, but are not limited to: impact analyses, organizational readiness assessment, learning/training, change leadership, deployment/adoption measurement, sustainment plans
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 Proactively supports multiple work streams to execute against the existing change plan
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in HR, Organizational Development, Communications or related field
 </li>
 <li>
 Minimum 5 years of in-depth experience in Change Management, Large-scale global Transformations, Organizational Development, Organizational Effectiveness, Agile System Implementation, Consulting experience
 </li>
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 Proficiency in MS Office suite of applications including Word, Excel, PowerPoint, Outlook, SharePoint etc.
 </li>
 </ul>
</div>

Change Management Lead

Arcera Life Sciences

<div>
 
 Arcera is a global life sciences company headquartered in Abu Dhabi, United Arab Emirates. Our purpose is to enable longer and healthier lives while creating sustainable growth. We develop, manufacture, and commercialize a broad range of high-quality innovative and proven medicines in key international markets. With an operational footprint spanning over 90 countries across four continents, and manufacturing sites in eight countries, we offer more than 2,000 medicines across various therapeutic areas worldwide.
 
 
 
 
 
 This position is based in
 
 Cairo, Egypt
 
 and will report directly to the
 
 Regulatory Affairs Lead, GULF.
 
 The role will be responsible to support the RA Lead on all regulatory activities of assigned products within the Gulf region (UAE, Bahrain, Kuwait, Oman and Qatar). Ensure all Regulatory activities are conducted in compliance with local regulations and company policies and SOPs as well as support the Business through strong cross-functional collaboration.
 
 
 
 
 
 
 Your Responsibilities will be:
 
 
 
 
 
 <ul>
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 Support the Regulatory Affairs Lead on all the assigned Regulatory activities within the Gulf.
 </li>
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 Keep up-to-date and archive all relevant regulations and Regulatory guidelines (Regulatory Intelligence); inform Global RA on any changes/updates to the local requirements.
 </li>
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 Manage the preparation, submission, and follow-up of all regulatory applications in the assigned region (variations, product renewals, site registration renewals, new registrations etc.).
 </li>
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 Initiate the preparation and translation of proofread printed artwork ensuring compliance with the registered Product Information.
 </li>
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 Responsible of ordering and legalization of local CPP and other module 1 documents for local products.
 </li>
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 Perform regulatory due diligence on module 1 for all assigned products for the Gulf according to internal process/guidance according to EU/local Region regulatory requirements.
 </li>
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 Ensure that the regulatory file is complete and available for dispatch to the distributor and timely submitted to the local Health Authorities.
 </li>
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 Work closely with Global RA on the submission strategy and the completion of the regulatory dossiers in line with local regulations.
 </li>
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 Co-ordinate the responses to requests by the authorities during the evaluation process and check the correct handling of deficiency letters within a specific timeframe.
 </li>
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 Create and maintain a full up-to-date database and archiving system for tracking the regulatory activities in the assigned region.
 </li>
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 Maintain the Regulatory databases: drug track and docubridge for local products.
 </li>
 <li>
 Adhere to Acino internal policies and standard operating procedures designed to ensure patient safety, including mandatory attendance at pharmacovigilance training.
 </li>
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 Forward all received Product Quality Complaints, Adverse Events and Medical Information Requests to the relevant person in Quality Assurance/ Pharmacovigilance/ Medical Affairs.
 </li>
 <li>
 All trainings to be completed as per training plan.
 </li>
 </ul>
 
 
 
 
 
 Your Profile:
 
 
 
 
 
 <ul>
 <li>
 Bachelor's degree in Pharmacy or a relevant field.
 </li>
 <li>
 0 &ndash; 3 years of experience working in the Pharmaceutical industry in Regulatory Affairs and extensive experience in preparation and submission of Regulatory files to local Competent Authorities in the region.
 </li>
 <li>
 Fluent level in English and Arabic both in oral and written communication.
 </li>
 </ul>
 
 
 
 
 This is the opportunity to join a very dynamic organization, where decisions are taken fast and where you can actively participate in shaping our future. If this sounds exciting, we would love to hear more about you!
 
</div>

Regulatory Affairs Associate, GULF

Nestlé

<div>
 
 Job Description &ndash;Demand And Supply Planning Excellence Specialist
 
 
 
 
 Department:
 
 Planning Service Center &ndash; Nestl&eacute; Egypt NBS
 
 
 
 Location:
 
 Cairo
 
 
 
 Main Purpose of the Job
 
 
 
 The DSP Excellence Steward is the guardian of the Demand &amp; Supply Planning (DSP) process, responsible for driving end‑to‑end cross‑functional business planning and process optimization. The role ensures regional compliance to global standards, promotes best practices, and aligns ways of working across categories. Additionally, the DSP Excellence Steward builds and strengthens the DSP community&rsquo;s capabilities, enabling continuous improvement and elevating demand and supply planning performance across the region.
 
 
 
 Key Responsibilities
 
 
 
 
 Process Governance &amp; Standardization
 
 
 
 <ul>
 <li>
 Deploy and maintain DSP best practices, tools, and standardized processes across all categories.
 </li>
 <li>
 Ensure consistent implementation of defined DSP solutions and adherence to global and regional standards.
 </li>
 <li>
 Establish clear, consistent, and compliant data standards across DSP activities.
 
 
 </li>
 </ul>
 
 Performance Management
 
 
 
 <ul>
 <li>
 Review monthly DSP performance metrics, identifying gaps and developing improvement action plans with relevant stakeholders.
 </li>
 <li>
 Monitor compliance with planning standards, ensuring alignment with demand and supply planning KPIs.
 
 
 </li>
 </ul>
 
 Capability Building &amp; Community Development
 
 
 
 <ul>
 <li>
 Strengthen DSP capabilities through training, coaching, and knowledge sharing across the region.
 </li>
 <li>
 Build, maintain, and engage a strong DSP community to support capability growth and continuous improvement.
 </li>
 <li>
 Ensure DSP team members receive adequate training on new processes, methodologies, and systems.
 
 
 </li>
 </ul>
 
 Continuous Improvement &amp; Project Leadership
 
 
 
 <ul>
 <li>
 Lead and support cross-functional continuous improvement initiatives within the PSC and across markets.
 </li>
 <li>
 Collaborate with DSP Managers, PSC Excellence teams, and markets not served by PSCs to share best practices and harmonize processes.
 </li>
 <li>
 Drive simplification of complex processes and support operational excellence.
 
 
 </li>
 </ul>
 
 Stakeholder Management
 
 
 
 <ul>
 <li>
 Engage internal functions (Marketing, Sales, Operations, Finance, IT, Integrated Business Services) to ensure alignment of business needs and planning processes.
 </li>
 <li>
 Manage SLAs between the PSC and NBS hub to ensure service quality and operational efficiency.
 </li>
 <li>
 Collaborate with external vendors, partners, and industry networks for benchmarking, innovation, and future insights.
 
 
 </li>
 </ul>
 
 Professional Experience
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 <ul>
 <li>
 5+ years of experience in demand and/or supply planning with strong understanding of forecasting, inventory management, and supply chain processes.
 </li>
 <li>
 2+ years of people management experience, including team leadership, coaching, and performance management.
 </li>
 <li>
 2+ years of experience in process optimization and project management, with proven ability to lead cross‑functional initiatives and deliver results.
 
 
 </li>
 </ul>
 
 Academic Background
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Engineering, Business, or Economics (required).
 </li>
 </ul>
</div>

Demand and Supply Planning Excellence Specialist

Explore 554+ Training lead in Cairo this May. Find roles across top companies and apply now to boost your career.

554 training lead jobs In Cairo

Training Lead

Training Lead

Technical Lead - Remote

Assistant Manager Sales Operations

Change Management Lead

Regulatory Affairs Associate, GULF

Demand and Supply Planning Excellence Specialist