administration officer

assistant it manager

contract administrator

contracts administrator

it administrator

<div><div>IT Administrator</div>
Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.
Who finds the right solutions at the right time? You do! Then we need to hear from you. Grab this unique opportunity to join the best Freight forward company. DHL has an opening for a IT Administrator in Jeddah, Saudi Arabia.
Join us in connecting people and improving lives!
In this IT Administrator position
<ul><li>Perform service desk procedures effectively
</li><li>Apply corporate security policies and procedures to end users
</li><li>Ensure compliance with company rules and regulations while meeting business and customer requirements
</li><li>Follow IT rationalization process &ldquo;DePICT&rdquo; in executing all projects and support activities.
</li><li>Ensure all IT telecom, voip, switching and routing infrastructure installations and setups are met industrial standards and complie detailed status reports of service desk products as per designated policy</li>
<li>Develop and support IT telecom and network infrastructure solutions with agreed deliverables
</li><li>Plan and assess integration with IT applications and systems services where required to eliminate system hindrances
</li><li>Use system process analysis tools and methods, examine and document business processes and metrics, and identify improvement opportunities to streamline and automate processes and functions
</li><li>Draft and execute software testing and debugging plans to ensure functionality and quality</li>
<li>Develop a culture of quality, service excellence and continuous improvement</li>
<li>Ensure appropriate talent knowledge maintenance organization and improvement</li>
<li>Contribute to a team spirit of effectiveness in the team, build strong, trusting cross-functional relationships with DPDHL managers</li>
<li>Understand customer and key stakeholders interests and concerns and advise direct reports, customers and key stakeholders</li></ul> 
Now, here is what we need from you!<ul>
<li>Bachelor&rsquo;s Degree in Computer Science</li>
<li>2+ year experience on end user support solutions and services, telecom, networking, routing, switching and voip</li></ul> 
We offer:
<ul><li>Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.</li>
<li>Possible further career development</li>
<li>Competitive salary</li>
</ul>Why join DHL Global Forwarding?
We are part of DHL Group, the world&rsquo;s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html
Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization is an ongoing key focus area.
We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:<ul>
<li>The largest global network with more than ~30,000 passionate employees</li>
<li>The most efficient processes and fastest response times</li>
<li>The best solutions and best customer service</li></ul> 
Our Vision: The Logistics Company for the World.
Our Mission: Excellence. Simply Delivered.
Our Purpose: Connecting People, improving lives.
Our Values: Respect &amp; Results
Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility 
DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
 #LI-MEA</div>

IT Administrator

<div>KBR&rsquo;s Sustainable Technology Solutions (STS) group is looking for a Contracts Administrator to support the multi-year general maintenance services contract covering Petro Rabigh Polymer I and Polymer II plants at Rabigh in the Kingdom of Saudi Arabia.
The Contracts Administrator will manage contracts related to the Petro Rabigh project ensuring compliance and facilitating communication between stakeholders. The Contracts Administrator will participate in the development and fulfillment of the project contract requirements.
Responsibilities:
<ul><li>Draft, review, and negotiate contracts for project execution</li><li>
Manage and administer contracts and agreements with external parties</li><li>
Ensure efficient and effective accomplishment of all contractual requirements</li><li>
Collaborate with project managers and legal teams to align contract terms with project goals</li><li>
Monitor contract performance and manage any disputes or changes</li><li>
Maintain accurate documentation and records of all contracts and amendments</li><li>
Liaise with internal stakeholders and external vendors to resolve contract issues, mitigate risks, and facilitate contract modifications</li><li>
Supports contract transition</li><li>
All other duties as assigned</li></ul>
Qualifications:<ul><li>
Bachelor's degree in related field</li><li>
2 + years of directly related experience</li><li>
Experience in contract management, preferably in the Oil &amp; Gas industry</li><li>
Familiar with industry regulations, compliance requirements, industry language</li><li>
Strong negotiation and communication skills</li><li>
Fluent in writing and reading English</li><li>
Ability to successfully work in a multicultural environment</li></ul><div>
Belong. Connect. Grow. with KBR!</div></div>

Contracts Administrator

JASARA PMC

<div>JASARA PMC is seeking an experienced Contract Administrator to join our growing team. As a Contract Administrator, you will be pivotal in managing the entire lifecycle of contracts related to our projects. Your primary responsibility will be to ensure that contracts are executed in accordance with relevant regulations and company policies, while also safeguarding the interests of JASARA PMC.
In this role, you will draft, review, and negotiate contract terms, manage contract records, and facilitate communication between internal teams and external stakeholders. You will also be responsible for identifying and resolving contract-related issues, ensuring compliance, and mitigating risks throughout the project lifecycle.
The ideal candidate will have strong analytical skills, exceptional attention to detail, and a solid background in contract management within the construction or project management sectors. 
Requirements 
<ul><li>
Bachelor's degree in Business Administration, Law, Engineering, or a related field.</li><li>
Minimum of 10-15 years of experience in contract administration or a related field.</li><li>
Expert in contracts management</li><li>
Preferably Arabic speaking with previous experience in construction industry</li><li>
Good working knowledge in governmental and FIDIC contracts.</li><li>
Thorough understanding of contract law and regulations in the construction industry.</li><li>
Exceptional negotiation and communication skills.</li><li>
Strong analytical and problem-solving abilities.</li><li>
Proficiency in contract management software and tools.</li><li>
Ability to manage multiple contracts and deadlines effectively.</li><li>
Previous experience in construction or project management is highly desirable.</li></ul> 

Benefits</div>

Contract Administrator

PulseMediaNL (LATAM REGION)

<div>
 Position Overview
 
 
 We are seeking a highly organized, detail-oriented, and dependable Remote Data Entry Administrator to join our growing remote operations team. This role is essential to maintaining accurate, structured, and reliable data systems that support business operations across the MENA region, including the UAE, Qatar, and Saudi Arabia.
 
 
 This is an excellent opportunity for individuals looking to build or strengthen their experience in data administration, remote operations support, and structured workflow environments. The position is ideal for candidates who value precision, consistency, and well-organized digital systems.
 
 
 As a Remote Data Entry Administrator, you will be responsible for ensuring that operational data is accurately entered, reviewed, maintained, and aligned with documentation standards. Your work will directly support reporting accuracy, process efficiency, and internal decision-making.
 
 
 No extensive prior professional experience is required. Structured onboarding and training will be provided. Success in this role depends on attention to detail, consistency in repetitive tasks, accountability, and the ability to follow structured procedures independently.
 
 
 Key Responsibilities
 
 
 Data Entry &amp; System Maintenance
 
 
 You will play a central role in maintaining clean and accurate administrative databases.
 
 
 
 Your Responsibilities Will Include:
 
 
 
 <ul>
 <li>
 Entering and updating data in internal databases and spreadsheets (Google Sheets or Microsoft Excel)
 </li>
 <li>
 Reviewing entries for completeness, formatting consistency, and accuracy
 </li>
 <li>
 Standardizing records (names, contact details, region identifiers, internal notes)
 </li>
 <li>
 Identifying duplicate records, missing fields, or inconsistencies
 </li>
 <li>
 Maintaining organized folder structures and file naming conventions
 </li>
 <li>
 Logging changes and corrections made to datasets
 </li>
 <li>
 Ensuring all records align with established documentation standards
 
 
 </li>
 </ul>
 This role requires high levels of accuracy and disciplined digital organization.
 
 
 Data Verification &amp; Quality Assurance
 
 
 Maintaining data integrity is a critical component of this position.
 
 
 
 Responsibilities Include:
 
 
 
 <ul>
 <li>
 Cross-checking data against source documents before submission
 </li>
 <li>
 Flagging unclear or incomplete information for clarification
 </li>
 <li>
 Monitoring recurring data issues or formatting inconsistencies
 </li>
 <li>
 Supporting adherence to internal Standard Operating Procedures (SOPs)
 </li>
 <li>
 Conducting routine reviews to ensure records remain accurate and up to date
 
 
 </li>
 </ul>
 Strong quality control habits are essential to success in this area.
 
 
 Workflow &amp; Task Coordination
 
 
 You will support structured administrative workflows and help ensure tasks are completed on schedule.
 
 
 
 Responsibilities Include:
 
 
 
 <ul>
 <li>
 Reviewing incoming data-related requests and categorizing them appropriately
 </li>
 <li>
 Prioritizing assignments based on deadlines and operational needs
 </li>
 <li>
 Tracking progress from task assignment through completion
 </li>
 <li>
 Following up on outstanding or delayed items
 </li>
 <li>
 Maintaining clear status documentation
 </li>
 <li>
 Communicating proactively when additional information is required
 
 
 </li>
 </ul>
 Your ability to manage structured tasks will directly support operational continuity.
 
 
 Tracking Systems &amp; Reporting Support
 
 
 Accurate tracking strengthens transparency and performance monitoring.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Updating operational trackers for completed, pending, and in-progress tasks
 </li>
 <li>
 Maintaining daily activity logs
 </li>
 <li>
 Preparing brief summaries of updates and outstanding items
 </li>
 <li>
 Identifying patterns that may indicate workflow inefficiencies
 </li>
 <li>
 Supporting internal reporting with reliable, well-maintained datasets
 
 
 </li>
 </ul>
 This function enhances accountability and reporting accuracy.
 
 
 Documentation &amp; File Organization
 
 
 Clean systems are central to this role.
 
 
 
 Responsibilities Include:
 
 
 
 <ul>
 <li>
 Maintaining standardized folder structures
 </li>
 <li>
 Ensuring consistent file naming conventions
 </li>
 <li>
 Keeping documents accessible and easy to locate
 </li>
 <li>
 Supporting updates to process documentation when required
 </li>
 <li>
 Following written procedures precisely
 
 
 </li>
 </ul>
 Strong organizational discipline is critical in a fully remote environment.
 
 
 Performance Expectations
 
 
 
 Successful Candidates Will Demonstrate:
 
 
 
 <ul>
 <li>
 High accuracy with minimal data-entry errors
 </li>
 <li>
 Strong attention to detail and consistency in repetitive tasks
 </li>
 <li>
 Reliable daily productivity and task completion
 </li>
 <li>
 Clear communication when clarification is needed
 </li>
 <li>
 Proactive identification of discrepancies
 </li>
 <li>
 Strong digital file management habits
 </li>
 <li>
 Ability to follow structured SOPs precisely
 </li>
 <li>
 Accountability while working independently in a remote setting
 
 
 </li>
 </ul>
 
 Required Qualifications
 
 
 
 <ul>
 <li>
 Comfortable working with Google Sheets or Microsoft Excel
 </li>
 <li>
 Basic understanding of spreadsheet formatting and data organization
 </li>
 <li>
 Strong written communication skills
 </li>
 <li>
 Ability to follow written instructions carefully
 </li>
 <li>
 Detail-oriented mindset with strong organizational habits
 </li>
 <li>
 Comfortable performing repetitive administrative tasks with consistency
 </li>
 <li>
 Ability to work independently in a remote/work-from-home environment
 </li>
 <li>
 Reliable high-speed internet connection
 </li>
 <li>
 Access to a computer suitable for remote data administration work
 
 
 </li>
 </ul>
 Entry-level candidates are welcome. Training and onboarding support will be provided.
 
 
 No advanced technical background is required. This role focuses on reliability, structure, and precision.
 
 
 Work Details
 
 
 Location: Fully Remote / Work From Home
 
 
 Region Supported: MENA (UAE, Qatar, Saudi Arabia)
 
 
 Schedule: Flexible scheduling windows with consistent availability required
 
 
 Hours: Full-time or part-time depending on workload and project scope
 
 
 Compensation: Based on experience and engagement level
 
 
 Ideal Candidate Profile
 
 
 
 This Position Is Ideal For Individuals Who:
 
 
 
 <ul>
 <li>
 Are beginning or building a career in data administration or remote operations
 </li>
 <li>
 Prefer structured, process-driven environments
 </li>
 <li>
 Take pride in clean spreadsheets and organized systems
 </li>
 <li>
 Thrive on accuracy, repetition, and consistency
 </li>
 <li>
 Value accountability and clear expectations
 </li>
 <li>
 Seek long-term remote career growth opportunities
 
 
 </li>
 </ul>
 Growth &amp; Career Development
 
 
 
 This Role Provides Hands-on Exposure To:
 
 
 
 <ul>
 <li>
 Remote data management systems
 </li>
 <li>
 Administrative workflow coordination
 </li>
 <li>
 Internal reporting processes
 </li>
 <li>
 Documentation standards and quality control
 </li>
 <li>
 Operational support structures
 
 
 </li>
 </ul>
 
 Strong Performance May Lead To Advancement Opportunities Such As:
 
 
 
 <ul>
 <li>
 Senior Data Entry Administrator
 </li>
 <li>
 Administrative Operations Specialist
 </li>
 <li>
 Operations Coordinator
 </li>
 <li>
 Quality Assurance Analyst
 </li>
 <li>
 Workflow Analyst
 </li>
 <li>
 Team Lead
 </li>
 <li>
 Operations Supervisor
 
 
 </li>
 </ul>
 We prioritize internal growth and structured skill development. Team members who demonstrate reliability, initiative, and ownership will have clear opportunities for progression.
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 100% remote opportunity
 </li>
 <li>
 Entry-level friendly with structured training
 </li>
 <li>
 Clear performance expectations
 </li>
 <li>
 Process-driven workflows and operational guidance
 </li>
 <li>
 Growth-focused environment
 </li>
 <li>
 Exposure to regional operations in UAE, Qatar, and Saudi Arabia
 </li>
 <li>
 Long-term career development potential
 
 
 </li>
 </ul>
 If you are detail-driven, organized, and looking for a stable remote administrative role with structured growth potential, we encourage you to apply.
 
 
 
 
 Desired Skills And Experience
 
 
 
 
 Remote Data Entry Administrator, Data Entry, Administrative Support, Work From Home Jobs, Remote Jobs UAE, Remote Jobs Saudi Arabia, Spreadsheet Management, Operations Support
</div>

Remote Data Entry Administrator

SkillersZone LLC

<div>
 We are seeking a
 
 Customer Service Representative &ndash; Administrative
 
 to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma in a related field is preferred
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 </li>
 <li>
 Language Requirements (MENA-Focused)
 </li>
 <li>
 Basic Arabic (spoken and written)
 </li>
 <li>
 English basic (spoken and written)
 </li>
 <li>
 Skills and Competencies
 </li>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 </li>
 <li>
 Working Conditions and Schedule
 </li>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow Sunday&ndash;Thursday, with flexibility required during peak periods
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Customer Service Representative – Administrative

<div>
 We are seeking aAdministrative Customer Virtual Entry-Level Admin Assistant to support our customers and internal teams across the
 
 (MENA)
 
 region. This role combines front-line customer support with strong administrative coordination to ensure smooth day-to-day operations, accurate documentation, and timely resolution of customer inquiries. The ideal candidate is service-minded, detail-oriented, organized, and comfortable working in a multicultural, multilingual environment.
 
 
 You will serve as a key point of contact for customers via phone, email, chat, and messaging platforms, while also handling administrative tasks such as data entry, filing, appointment scheduling, reporting, and coordination with logistics, finance, sales, and technical teams. This role requires excellent communication skills, professionalism, discretion with sensitive information, and the ability to manage multiple priorities with a calm, solutions-focused approach.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Customer Service (Primary)
 </li>
 <li>
 Respond promptly and professionally to customer inquiries through multiple channels (phone, email, chat, WhatsApp/other messaging tools where applicable)
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Resolve complaints and service issues with empathy, patience, and clear follow-through, escalating complex cases to the appropriate department when needed
 </li>
 <li>
 Track and manage customer requests from first contact to closure, ensuring timely updates and adherence to service-level expectations
 </li>
 <li>
 Maintain a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across MENA markets
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality, processes, and recurring issue resolution
 </li>
 <li>
 Administrative Support (Core)
 </li>
 <li>
 Maintain accurate customer records, case notes, and service history in CRM/ERP systems, ensuring data quality and compliance
 </li>
 <li>
 Prepare and update documentation such as order forms, service tickets, delivery notes, customer correspondence, and internal reports
 </li>
 <li>
 Coordinate appointments, service visits, call-backs, and follow-ups; manage calendars and scheduling across teams
 </li>
 <li>
 Support internal workflows including filing, scanning, archiving, and organizing digital documents in shared drives/systems
 </li>
 <li>
 Assist with invoice queries and basic finance coordination (e.g., payment status checks, forwarding documents, confirming billing details) in collaboration with the finance team
 </li>
 <li>
 Generate weekly/monthly customer service summaries (e.g., volume of requests, resolution time, common issues, customer satisfaction inputs)
 </li>
 <li>
 Cross-Functional Coordination
 </li>
 <li>
 Liaise with operations, logistics, and warehouse teams to track deliveries, handle delays, and communicate updates to customers clearly
 </li>
 <li>
 Work closely with sales teams to support customer onboarding, account updates, and post-sales coordination
 </li>
 <li>
 Collaborate with technical support (if applicable) to ensure accurate troubleshooting, scheduling, and customer guidance
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Communicate consistently across different countries/time zones within MENA, ensuring handovers and continuity for ongoing cases
 
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High school diploma required; Bachelor&rsquo;s degree or diploma
 </li>
 <li>
 Basic of experience in customer service, administrative support, call center operations, hospitality, retail support, or a similar customer-facing role (MENA experience is a strong advantage)
 </li>
 <li>
 Proficiency with common office tools (Microsoft Office/Google Workspace), especially Excel/Sheets, email management, and document formatting
 </li>
 <li>
 Experience using CRM systems
 
 
 
 
 </li>
 </ul>
 
 Language Requirements (MENA-Focused)
 
 
 
 <ul>
 <li>
 Basic Arabic (spoken and written) is preferred for most MENA markets
 </li>
 <li>
 Basic English (spoken and written)
 
 
 
 
 </li>
 </ul>
 
 Skills And Competencies
 
 
 
 <ul>
 <li>
 Strong customer-first mindset with the ability to remain calm and professional under pressure
 </li>
 <li>
 Excellent verbal and written communication with clear, polite, and solution-oriented messaging
 </li>
 <li>
 Strong attention to detail and accuracy in documentation, data entry, and record-keeping
 </li>
 <li>
 Ability to prioritize tasks, manage multiple tickets, and meet deadlines in a fast-paced environment
 </li>
 <li>
 Problem-solving capability: identify root causes, propose solutions, and escalate effectively when needed
 </li>
 <li>
 High integrity and discretion when handling confidential customer and company information
 </li>
 <li>
 Cultural sensitivity and awareness of customer expectations across different MENA countries
 
 
 
 
 </li>
 </ul>
 
 Working Conditions and Schedule
 
 
 
 
 <ul>
 <li>
 Role may be office-based, hybrid, or remote depending on business needs and country regulations
 </li>
 <li>
 Typical working weeks in parts of MENA may follow , with flexibility required during peak periods.
 </li>
 <li>
 </li>
 <li>
 </li>
 <li>
 Some roles may require occasional coordination outside standard hours to support customers in different time zones or manage urgent cases
 
 
 
 
 </li>
 </ul>
 
 Performance Indicators (KPIs)
 
 
 
 Success in this role is commonly measured by:
 
 
 First response time and overall resolution time
 
 
 Quality and accuracy of case documentation
 
 
 Customer satisfaction feedback (CSAT) and complaint handling quality
 
 
 Ticket backlog management and follow-up consistency
 
 
 Adherence to policies, scripts/processes, and service standards
 
 
 Administrative accuracy (data quality, report timeliness, document compliance)
 
 
 
 Career Growth Opportunities
 
 
 
 This role offers clear development pathways, depending on performance and interest, including:
 
 
 Senior Customer Service Representative / Team Lead
 
 
 Customer Experience (CX) Specialist
 
 
 Office Administrator / Operations Coordinator
 
 
 Sales Support / Account Coordinator
 
 
 Quality Assurance (QA) or Training Specialist
 
 
 
 Equal Opportunity Statement
 
 
 
 We are committed to creating an inclusive workplace that respects diversity across the MENA region. All qualified applicants will be considered without discrimination based on nationality, gender, age, disability, or any other protected status in line with applicable local laws.
 
 
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Administrative Customer Virtual Entry-Level Admin Assistant (copy)

Hays

<div>
 
 We are looking for a
 
 Junior IT GRC Analyst
 
 to support our IT Governance, Risk, and Compliance activities. This role is ideal for someone with
 
 experience
 
 in IT GRC, IT Audit, or IT Risk, and who is interested in developing their skills.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Support IT governance and compliance activities
 </li>
 <li>
 Assist in IT risk assessments and maintaining risk registers
 </li>
 <li>
 Help monitor IT controls and follow up with teams for evidence
 </li>
 <li>
 Support internal and external IT audits
 </li>
 <li>
 Assist in aligning processes with frameworks like
 
 ISO 27001, NIST, and COBIT
 
 </li>
 <li>
 Prepare documentation: policies, procedures, and reports
 </li>
 <li>
 Coordinate with IT and business teams for compliance tasks
 </li>
 <li>
 Track and document issues, risks, and improvements
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 <ul>
 <li>
 
 2 years or more
 
 in
 
 IT GRC / IT Audit / IT Risk
 
 </li>
 <li>
 Understanding of
 
 ISO 27001, NIST CSF, COBIT
 
 </li>
 <li>
 Good awareness of
 
 IT General Controls (ITGCs)
 
 </li>
 <li>
 Ability to assist with risk assessments and compliance reviews
 </li>
 <li>
 Strong documentation and coordination skills
 </li>
 <li>
 Attention to detail and good communication
 </li>
 <li>
 Experience with GRC or audit tools is a plus
 </li>
 <li>
 
 Oil &amp; Gas industry experience is a strong advantage
 
 </li>
 </ul>
</div>

Junior IT GRC Analyst

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