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help desk support specialist

it helpdesk support

SMA Solutions WLL

<ul><li>Install, Move, Add, Change, and Disposal of IT assets.</li><li>Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.</li><li>Answer user inquiries regarding computer software or hardware operation to resolve problems.</li><li>Provide technical support for software maintenance or use.</li><li>Install and perform repairs to hardware, software, or peripheral equipment, following design or installation specifications</li><li>Refer major hardware or software problems or defective products to vendors or technicians for service.</li><li>Develop training materials and procedures or train users in the proper use of hardware or software.</li><li>Conference with staff, users, and management to establish requirements for new systems or modifications.</li><li>Manage Multi-Factor Authentication for users</li><li>Mobile Device Management - Configuration and Management of emails in the user&rsquo;s mobile phones and tablets as per the needs</li><li>Managing and updating Firmware and BIOS Upgrades</li><li>Manage IT Asset Tags</li><li>Arranging the laptops, mics, pointers, projectors, and speakers for the internal and external meetings and events.</li></ul>The required qualifications and experience are detailed below:<ul><li>Diploma (or higher) degree in Computer Science or any related field.</li><li>3+ years of experience in level 2 to level 3 support.</li><li>Experience in supporting and troubleshooting systems, solutions, Hardware, and networking.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Multitasking capabilities and ability to work under pressure.</li><li>Good negotiation and communication skills.</li></ul>Job Type: Contract Contract length: 36 months

IT Helpdesk Support

Petiole Foods

We are looking for an IT &amp; Admin Assistant to provide first-level IT support and assist with day-to-day administrative, purchasing, and basic accounts coordination. This role is ideal for a junior candidate with hands-on IT experience who is also comfortable handling office and coordination tasks.Key ResponsibilitiesIT Support (Primary)<ul><li>Provide first-level IT support for users, systems, and basic hardware/software issues</li><li>Manage user access, email accounts, and system permissions</li><li>Support employee onboarding and offboarding from IT systems</li><li>Assist in managing document storage systems (Box, shared drives, cloud platforms)</li><li>Maintain basic IT documentation and records</li><li>Coordinate with external IT vendors when required</li></ul>Admin &amp; Office Support<ul><li>Handle general administrative and office tasks</li><li>Support the purchase team with purchase requests, vendor follow-ups, and documentation</li><li>Assist the accounts team with invoice filing, document organization, and basic data entry</li><li>Manage office supplies and administrative records</li></ul>Coordination &amp; Compliance<ul><li>Ensure proper organization of digital and physical documents</li><li>Follow IT security policies and data access controls</li><li>Track tasks and ensure timely follow-up and resolution</li></ul>Requirements<ul><li>Diploma or Bachelor&rsquo;s degree in IT, Computer Science, Business Administration, or related field</li><li>Minimum 1 year of IT support or systems experience (mandatory)</li><li>Basic IT troubleshooting knowledge</li><li>Familiarity with cloud/document tools (Box, Google Drive, OneDrive, etc.)</li><li>Good working knowledge of MS Office / Google Workspace</li><li>Good communication and coordination skills</li><li>Organized, reliable, and willing to learn</li></ul>Salary &amp; Benefits<ul><li>Salary range: BHD 300 &ndash; 350</li><li>Salary based on experience and skills</li><li>Growth opportunity in IT and administration</li></ul>Job Type: Full-timePay: BD300.000 - BD350.000 per monthApplication Question(s):<ul><li>What is your Expected Salary? If above 300-350 BHD, please do not apply.</li></ul>Experience:<ul><li>IT support or systems: 1 year (Preferred)</li></ul>

IT & Admin Assistant

Almoayyed International Group - Kingdom of Bahrain

We are seeking a Business Analyst to analyze system operations and business processes, identify efficiency improvements, and support the development and enhancement of IT applications. This role serves as a key liaison between business units and IT teams.Key Responsibilities<ul><li>Analyze systems and procedures to evaluate effectiveness and recommend improvements</li><li>Support installation and modification of systems, including documentation and process design</li><li>Coordinate and support application development across multiple projects</li><li>Troubleshoot software and technical issues and recommend system enhancements</li><li>Analyze corporate data, verify database integrity, and resolve data issues</li><li>Develop and maintain technical documentation, procedures, and user guides</li><li>Participate in IT project design phases and steering committees</li><li>Act as a liaison between business units and IT to resolve application issues</li><li>Assist in creating system design and functional specifications</li><li>Perform other duties as assigned</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Information Systems, or related field (or equivalent experience)</li><li>Experience in business analysis or IT systems support</li><li>Strong analytical, documentation, and communication skills</li><li>Ability to manage multiple projects and priorities</li></ul>Job Types: Full-time, Contract

Business Analyst (Bahraini Nationals)

Al Ghalia

The IT Department needs a person into hardware and comfortable with flexible working hours + 2 years minimum experience in the same field.The ideal candidate will be<ul><li>User Support: the point of contact for staff tech issues (Help Desk).</li><li>Hardware &amp; Setup: Setting up workstations, fixing laptops, installing printers, and terminating network sockets.</li><li>Systems &amp; Software: Managing user accounts and installing OS/software.</li><li>Site Maintenance: Checking CCTV, managing equipment repairs, and troubleshooting Wi-Fi/networking.</li><li>Logistics: Gathering quotes from suppliers, picking up items when needed, and keeping our equipment inventory organized.</li><li>Experience: Minimum of 2 years in a direct IT Support role.</li><li>Flexibility: Willingness to travel between sites and be available for occasional after-hours support if an operational issue pops up.</li></ul>Job Type: Full-time

IT Assistant (Bahraini Candidates)

Hilton

<div>Sales Coordinator
A Sales Coordinator will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. 
What will I be doing? 
As Sales Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li>
<li>Understand fully the hotel amenities, packages and promotions</li>
<li>Generate and develop sales leads and contact potential clients to build business relationships</li>
<li>Produce quotations and written confirmation to all clients</li>
<li>Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads</li>
<li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li>
<li>Arrange and carry out Hotel show rounds</li></ul>
What are we looking for? 
A Sales Coordinator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Excellent communication skills</li>
<li>High level of IT skills, including Excel, PowerPoint, and Word</li>
<li>Proactive approach to meeting deadlines and targets</li>
<li>Excellent organisational and administration skills</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a sales role</li>
<li>Relevant degree, in a sales or business discipline, from an academic institution</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Sales Coordinator

<div><div>We help the world run better 
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging &ndash; but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.</div><div></div> 
Job Title: Architecture Advisor
What you'll do:
The Customer Advisory Architecture Advisor (AA) works closely with SAP&rsquo;s Sales organization and the Partner ecosystem to define the account strategy. AAs are responsible for bridging the gap between the customer&rsquo;s business strategy and relevant solutions through crafting the to-be business and solution architectures and designing a transformation roadmap at the enterprise level to facilitate the customer&rsquo;s adoption of Cloud-based architectures. They are trusted advisors for the customer to achieve their desired to-be SAP-based Enterprise Architecture.
As an Architecture Advisor (AA), you will focus on the following key areas:
Account Planning &amp; Architecture Management Responsibilities<ul><li>
Support the assessment of current customer solutions from SAP and potential areas of opportunity for faster solution adoption &amp; consumption, as well as footprint expansion.</li><li>
Engage with customers to support sales cycles throughout the Customer Value Journey as an integral member of the SAP account team.</li><li>
Drive business and IT architecture definitions to ensure consistency, cooperation, and alignment with SAP organizations, the customer, and partners.</li><li>
Provide a linkage from the customer to SAP product development leadership.</li></ul>
Creating an SAP Architecture Vision for the Customer<ul><li>
Support building customer demand through appropriate thought leadership positioning.</li><li>
Understand customer&rsquo;s business process map and business model with industry reference architecture focus.</li><li>
Understand customer&rsquo;s current enterprise landscape and future needs.</li><li>
Drive the positioning of standard cloud architectures (plug &amp; play) leveraging standard cloud solutions.</li></ul>
Building Key Customer Architecture Deliverables: Business &amp; Solution Architecture, Target State, Transformation Roadmap<ul><li>
Drive business architecture and capability mapping to solution design.</li><li>
Ensure IT feasibility of the business capabilities mapping to SAP solution architecture.</li><li>
Support customer cloud transformation roadmap definition (business and application focus).</li><li>
Drive customer cloud/hybrid transformation roadmap definition (standard cloud application and technology focus).</li></ul>
Being a Trusted Architecture Advisor for the Customer<ul><li>
Align living roadmap with current adoption/solution consumption.</li><li>
Support living roadmap governance &amp; adaptation based on evolution of customer needs and SAP solutions.</li><li>
Drive solution expansion by highlighting value &amp; linkages to the broader SAP Portfolio</li></ul>
What you bring:<ul><li>
Considerable experience with software/IT organizations as an IT Architecture or Enterprise Architecture Advisor and/or specific expertise with software solutions through Solution Management, Sales, Presales, Adoption/Consumption, Consulting or Business Development, demonstrating successful outcomes over multiple years.</li><li>
Represent SAP as the trusted advisor within SAP and/or the market.</li><li>
Deep knowledge of Cloud, Hosted Services, SaaS/ PaaS models and Cloud-based commerce/ business networks.</li><li>
Proven professional networks in the market to drive pipeline and revenue growth for SAP.</li><li>
Proven track record of success in the selected industry area, if required.</li><li>
Proven leadership and project management experience.</li><li>
Proven experience of driving tangible outcomes in Enterprise Architecture for customers.</li><li>
Fluency in English; any other language is an asset</li><li>
Education: Bachelor's degree (or equivalent) required, MBA or equivalent degree required from accredited university preferred.</li><li>
TOGAF or SAPIEA-10 certifications and Experience in using EAM tools is a an added value for candidates</li></ul>
Meet your team:
At the core of our mission, the Architecture Advisor team is dedicated to guiding our customers through their cloud business transformation journey. Our experts work collaboratively to deliver tailored, consistent value to every customer, ensuring they achieve the best results from their cloud investments.
We are passionate about enhancing the end-to-end customer experience. By focusing on improving the adoption and consumption of SAP&rsquo;s products and services, we help customers unlock the full potential of their technology solutions.
What sets our team apart is our deep understanding of each customer&rsquo;s unique industry landscape. By speaking our customers' language, we build stronger foundations of trust and credibility. This allows us to engage with them in more meaningful ways, addressing industry-specific needs, challenges, and opportunities. The better we understand our customers, the easier it becomes to foster lasting relationships that drive real business transformation
Whether helping customers overcome obstacles or identifying new growth avenues, the Architecture Advisor team is committed to delivering value every step of the way.<div> 
Bring out your best 
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
 
 
We win with inclusion 
SAP&rsquo;s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone &ndash; regardless of background &ndash; feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world. 
 
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. 
 
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training. 
 
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements. 
 
Successful candidates might be required to undergo a background verification with an external vendor.</div><div></div><div> 
AI Usage in the Recruitment Process</div><div>
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
</div>Please note that any violation of these guidelines may result in disqualification from the hiring process. 
 
Requisition ID: 441937 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid</div>

Architecture Advisor

Sharp Brains

<div>
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Provide
 
 Level 1 (L1) support
 
 via phone, email, chat, or ticketing system
 </li>
 <li>
 Log, track, and update incidents in a
 
 help desk/ticketing tool
 
 </li>
 <li>
 Troubleshoot
 
 basic hardware, software, and network issues
 
 </li>
 <li>
 Assist users with
 
 password resets, login, and access issues
 
 </li>
 <li>
 Support
 
 Windows OS, MS Office, and common business applications
 
 </li>
 <li>
 Perform basic
 
 system setup and software installation
 
 </li>
 <li>
 Follow
 
 IT policies, procedures, and security standards
 
 </li>
 <li>
 Escalate unresolved or complex issues to
 
 L2/L3 support teams
 
 </li>
 <li>
 Provide courteous and professional
 
 customer service.
 
 </li>
 </ul>
 
 
 
 
 Dispatch on Demand Role.
 
</div>

Help Desk Support Specialist

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