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it operations manager

aQovia

<div>Why Aqovia? 
At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.
Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence. 
 
This commitment to innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the future 
Role Overview
Aqovia is seeking a tech-savvy IT Support Manager who thrives in a fast-paced, dynamic environment. This role is ideal for someone passionate about technology, problem-solving, and process improvement. 
You will join our Digital Solutions &amp; Technology team and play a key role in executing an ambitious technical roadmap.
The role involves managing IT operations, resources, and support for a team of up to 80 people working in a hybrid structure (using both PC and Mac systems).
Key Responsibilities
Hardware ordering and procurement<ul>
<li>
Assess hardware needs for new and existing employees in collaboration with HR and Recruitment.
</li><li>Manage vendor relationships and negotiate bulk purchasing contracts.
</li><li>Monitor and manage the IT equipment budget.</li>
</ul>
Configuration and Provisioning<ul>
<li>
Install required operating systems and software packages (Aqovia/Neuer Energy builds).</li>
<li>Set up and manage user accounts and system access.</li>
<li>Ensure compliance with company IT policies and data protection regulations.</li>
</ul>
Servicing, Repairs &amp; Troubleshooting<ul>
</ul><ul>
<li>Diagnose and resolve hardware and software issues quickly and effectively.</li>
<li>Perform routine maintenance and updates.</li>
<li>Coordinate warranty and repair services with external providers.</li>
<li>Provide hands-on troubleshooting support for users (both remote and onsite).</li>
<li>Resolve IT issues promptly to minimise downtime.</li>
</ul>
Logistics Management<ul>
</ul><ul>
<li>Coordinate delivery and setup for new hires.</li>
<li>Manage the secure return, refurbishment, and disposal of equipment for departing employees.</li>
<li>Ensure secure data deletion and environmentally responsible hardware recycling.</li>
</ul>
Help Desk and User Support<ul>
</ul><ul>
<li>Set up and manage a ticketing system to track and resolve IT support requests.</li>
<li>Deliver excellent customer service to all internal users.</li>
<li>Maintain response and resolution time targets.</li>
</ul>
Asset and Licence Management<ul>
</ul><ul>
<li>Maintain an up-to-date inventory of all IT assets.</li>
<li>Track device lifecycles and plan for upgrades or replacements.</li>
<li>Maintain and monitor project licences (primarily subscription-based).</li>
<li>Pay, renew, extend, and assess the longevity and cost-effectiveness of subscriptions.</li>
<li>Ensure all software licences and warranties remain current.</li>
</ul>
Documentation and Compliance<ul>
<li>
Maintain detailed documentation of IT processes, configurations, and asset histories.
</li><li>Prepare and update IT policy documentation and user guides.
</li><li>Ensure compliance with GDPR and other data protection laws.</li>
<li>
</li></ul>Bid and Project Support<ul>
<li>
Read and identify relevant bid opportunities.
</li><li>Follow up on bid results and track outcomes.
</li><li>Write bid responses and proposals with input from technical and business teams.
</li><li>Create and maintain bid collateral and supporting materials.
</li><li>Handover completed bids and projects to the project response manager as required.</li>
</ul>
The Ideal Candidate Will Have<ul>
<li>
A degree in Computer Science, IT, or a related field or equivalent practical experience.</li>
<li>Strong knowledge of Google Workspace, Microsoft Office 365 and common collaboration tools.</li>
<li>Experience setting up and managing ticketing systems.</li>
<li>Excellent troubleshooting and multitasking skills.</li>
<li>Strong business communication and interpersonal skills.</li>
<li>Proven experience in IT support, procurement, and licence management.</li>
<li>A customer-service-oriented mindset with a proactive approach to resolving issues.</li>
<li>Good understanding of networking, security, and device management principles.</li>
</ul>
Why Join Aqovia?<ul>
<li>
Making a real difference:You'll be part of a team developing solutions that empower businesses while contributing to sustainable practices.</li>
<li>Growth opportunities: We invest in our employees' development and offer a path for career advancement.</li>
<li>Collaborative culture: We value teamwork, open communication, and a supportive environment.</li>
<li>Competitive benefits package: including healthcare, paid for gym membership, pension scheme, perkbox and more.</li>
<li>
</li></ul>Diversity &amp; Inclusion<ul>
</ul>
Aqovia is committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applicants from all backgrounds and believe in empowering every individual to make an impact.
If you are an experienced IT Manager ready to drive Aqovia&rsquo;s next phase of growth in the UK, GCC and in Pakistan, we&rsquo;d love to hear from you.</div>

IT Manager

Aqovia

<div>
 
 
 Why Aqovia?
 
 
 
 
 At the Intersection of Innovation and Impact, introducing Aqovia. Aqovia is a UK-based technology firm dedicated to creating tangible value through the power of AI, data-driven, and bespoke software solutions and services.
 
 
 Our unique approach extends beyond traditional service and solutions delivery, we strategically invest in and nurture a diverse portfolio of promising companies operating across vital sectors including; financial services, health, infrastructure management, sustainability, education, and business intelligence.
 
 
 This commitment to innovation across a broad spectrum allows Aqovia to stay at the cutting edge, delivering transformative solutions and creating significant impact. For our clients and strategic partners, Aqovia offers a unique opportunity to be part of a dynamic and forward-thinking group shaping the future
 
 
 
 Role Overview
 
 
 
 Aqovia is seeking a tech-savvy IT Support Manager who thrives in a fast-paced, dynamic environment. This role is ideal for someone passionate about technology, problem-solving, and process improvement.
 
 
 You will join our Digital Solutions &amp; Technology team and play a key role in executing an ambitious technical roadmap.
 
 
 The role involves managing IT operations, resources, and support for a team of up to 80 people working in a hybrid structure (using both PC and Mac systems).
 
 
 
 Key Responsibilities
 
 
 
 
 Hardware ordering and procurement
 
 
 
 <ul>
 <li>
 Assess hardware needs for new and existing employees in collaboration with HR and Recruitment.
 </li>
 <li>
 Manage vendor relationships and negotiate bulk purchasing contracts.
 </li>
 <li>
 Monitor and manage the IT equipment budget.
 
 
 </li>
 </ul>
 
 Configuration and Provisioning
 
 
 
 <ul>
 <li>
 Install required operating systems and software packages (Aqovia/Neuer Energy builds).
 </li>
 <li>
 Set up and manage user accounts and system access.
 </li>
 <li>
 Ensure compliance with company IT policies and data protection regulations.
 
 
 </li>
 </ul>
 
 Servicing, Repairs &amp; Troubleshooting
 
 
 
 <ul>
 <li>
 Diagnose and resolve hardware and software issues quickly and effectively.
 </li>
 <li>
 Perform routine maintenance and updates.
 </li>
 <li>
 Coordinate warranty and repair services with external providers.
 </li>
 <li>
 Provide hands-on troubleshooting support for users (both remote and onsite).
 </li>
 <li>
 Resolve IT issues promptly to minimise downtime.
 
 
 </li>
 </ul>
 
 Logistics Management
 
 
 
 <ul>
 <li>
 Coordinate delivery and setup for new hires.
 </li>
 <li>
 Manage the secure return, refurbishment, and disposal of equipment for departing employees.
 </li>
 <li>
 Ensure secure data deletion and environmentally responsible hardware recycling.
 
 
 </li>
 </ul>
 
 Help Desk and User Support
 
 
 
 <ul>
 <li>
 Set up and manage a ticketing system to track and resolve IT support requests.
 </li>
 <li>
 Deliver excellent customer service to all internal users.
 </li>
 <li>
 Maintain response and resolution time targets.
 
 
 </li>
 </ul>
 
 Asset and Licence Management
 
 
 
 <ul>
 <li>
 Maintain an up-to-date inventory of all IT assets.
 </li>
 <li>
 Track device lifecycles and plan for upgrades or replacements.
 </li>
 <li>
 Maintain and monitor project licences (primarily subscription-based).
 </li>
 <li>
 Pay, renew, extend, and assess the longevity and cost-effectiveness of subscriptions.
 </li>
 <li>
 Ensure all software licences and warranties remain current.
 
 
 </li>
 </ul>
 
 Documentation and Compliance
 
 
 
 <ul>
 <li>
 Maintain detailed documentation of IT processes, configurations, and asset histories.
 </li>
 <li>
 Prepare and update IT policy documentation and user guides.
 </li>
 <li>
 Ensure compliance with GDPR and other data protection laws.
 
 
 </li>
 </ul>
 
 Bid and Project Support
 
 
 
 <ul>
 <li>
 Read and identify relevant bid opportunities.
 </li>
 <li>
 Follow up on bid results and track outcomes.
 </li>
 <li>
 Write bid responses and proposals with input from technical and business teams.
 </li>
 <li>
 Create and maintain bid collateral and supporting materials.
 </li>
 <li>
 Handover completed bids and projects to the project response manager as required.
 
 
 </li>
 </ul>
 
 The Ideal Candidate Will Have
 
 
 
 <ul>
 <li>
 A degree in Computer Science, IT, or a related field or equivalent practical experience.
 </li>
 <li>
 Strong knowledge of Google Workspace, Microsoft Office 365 and common collaboration tools.
 </li>
 <li>
 Experience setting up and managing ticketing systems.
 </li>
 <li>
 Excellent troubleshooting and multitasking skills.
 </li>
 <li>
 Strong business communication and interpersonal skills.
 </li>
 <li>
 Proven experience in IT support, procurement, and licence management.
 </li>
 <li>
 A customer-service-oriented mindset with a proactive approach to resolving issues.
 </li>
 <li>
 Good understanding of networking, security, and device management principles.
 
 
 </li>
 </ul>
 
 Why Join Aqovia?
 
 
 
 <ul>
 <li>
 Making a real difference:You'll be part of a team developing solutions that empower businesses while contributing to sustainable practices.
 </li>
 <li>
 Growth opportunities: We invest in our employees' development and offer a path for career advancement.
 </li>
 <li>
 Collaborative culture: We value teamwork, open communication, and a supportive environment.
 </li>
 <li>
 Competitive benefits package: including healthcare, paid for gym membership, pension scheme, perkbox and more.
 
 
 </li>
 </ul>
 
 Diversity &amp; Inclusion
 
 
 
 Aqovia is committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applicants from all backgrounds and believe in empowering every individual to make an impact.
 
 
 If you are an experienced IT Manager ready to drive Aqovia&rsquo;s next phase of growth in the UK, GCC and in Pakistan, we&rsquo;d love to hear from you.
</div>

A2Z IT Solutions

Responsibilities:<ul><li>Manage IT support operations across multiple shifts</li><li>Supervise network engineers, system engineers, and support staff.</li><li>Ensure uptime, performance, and security of IT infrastructure.</li><li>Monitor, escalate, and resolve critical IT issues promptly.</li><li>Maintain documentation of IT systems, processes, and SOPs.</li></ul>Required Skills:<ul><li>Leadership and team management</li><li>Problem-solving in complex IT environments</li><li>Strong knowledge of network, servers, and systems</li><li>Communication and coordination with multiple teams</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor&rsquo;s or higher in IT/CS or equivalent</li><li>MCSE or equivalent certification</li><li>HCIP (R&amp;S) certification</li><li>Minimum 5 years of experience in IT operations and team management</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs130,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>IT Operations: 5 years (Preferred)</li></ul>Location:<ul><li>Lahore (Preferred)</li></ul>Work Location: In person

Ashraf Group of Industries

Strategic &amp; Operational Management<ul><li>Develop, implement, and maintain the overall IT strategy in alignment with organizational objectives.</li><li>Manage all IT operations including networks, servers, hardware, software, ERP systems, and data management.</li><li>Plan and oversee IT budgets, procurement, and vendor management.</li><li>Lead the implementation and maintenance of enterprise systems (ERP, HRIS, etc.) across sites.</li></ul>Infrastructure &amp; System Administration<ul><li>Ensure smooth operation of the company&rsquo;s IT infrastructure (LAN/WAN, internet connectivity, firewalls, VPNs).</li><li>Oversee data backup, recovery, and disaster recovery systems.</li><li>Monitor system performance and proactively resolve issues to ensure maximum uptime and security.</li></ul>Cybersecurity &amp; Compliance<ul><li>Implement robust data protection, access control, and cybersecurity policies.</li><li>Conduct regular security audits and ensure compliance with internal and external data protection standards.</li></ul>Team Leadership &amp; Coordination<ul><li>Supervise and guide IT teams at Head Office and Mills.</li><li>Coordinate with departmental heads and users to identify technology needs and provide timely support.</li><li>Lead training initiatives to build digital capability among staff.</li></ul>Innovation &amp; Continuous Improvement<ul><li>Recommend technology upgrades and process automation to enhance efficiency.</li><li>Keep abreast of emerging technologies relevant to manufacturing and enterprise management.</li></ul>Job Type: Full-timePay: Rs200,000.00 - Rs300,000.00 per monthWork Location: In person

Manager IT

ibex

<div>
 The person holding this position will be responsible of managing the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT services throughout the IBEX enterprise. Their main goals are to follow incident management protocols and restore provided IT services to normal operation as quickly as possible with the least impact on the business or the user as well as present technical-to-business translated reported to clients.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Ensure that the incidents and resolutions are properly executed and documented.
 </li>
 <li>
 Work on other projects/issues of low to medium complexity as assigned.
 </li>
 <li>
 Communicate with clients and partners to ensure clarity and uniformity in relaying any hindrance of operating procedures and processes via notifications.
 </li>
 <li>
 Triggers and ensures Management or Technical Escalation in case of technical crisis with close follow up on the escalation and continuous communication.
 </li>
 <li>
 He/she debriefs in real time and reports to management on the incident resolution.
 </li>
 <li>
 Provides a technical and customer impact analysis of every incident to set the appropriate incident priority, escalates blocking issues, and cooperates with Service Management and Account managers to support and provide problem direction to the technical teams.
 </li>
 <li>
 Continuously informs all stakeholders on the status of their problem through Incident Notification.
 </li>
 <li>
 Ensures and follows up SLA and pushes for a short MTTR (Mean Time to Repair) to reduce client impact.
 </li>
 <li>
 Draft and relay technically written reports for both business and technical audiences.
 </li>
 <li>
 Dealing with desktop support issues i.e. Application issues (Microsoft Office applications, client provided applications, in-house developed applications); ensuring and applying essential updates &amp; fixes.
 </li>
 <li>
 Basic knowledge of Networks (IP related issues, router/hub/switch related issues, using network commands to troubleshoot, ping, nslookup, ipconfig, tracert, circuits, topologies, routing protocols).
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Minimize Downtime/Maximize Uptime
 </li>
 <li>
 Frequency of Preliminary Incident Reports
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or above in Information Technology, Computer Science, Software Engineering or related field(s).
 </li>
 <li>
 Experience in ServiceDesk, Access, Incident, Change, Problem Management and IT Infrastructure will be preferred.
 
 
 </li>
 </ul>
 
 Required Skills
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Technical writing skills.
 </li>
 <li>
 Ability to facilitate, drive, orchestrate, and lead large diverse groups.
 </li>
 <li>
 Ability to understand and take charge of ongoing incidents and drive them towards resolution.
 </li>
 <li>
 Willingness to learn and grow.
 </li>
 <li>
 Able to handle crisis-situations and define priorities under pressure but within fixed procedures.
 </li>
 <li>
 General technical knowledge in Mobile Access, Core IT/Telco, software and services.
 </li>
 <li>
 Good analytical skills.
 </li>
 <li>
 Strong grasp on basic to intermediate computing/networking concepts.
 </li>
 <li>
 Ability to translate technical concepts into clear business driven reports detailing computing/disaster and other factors affected usual business operations.
 </li>
 <li>
 Due to the nature of this work, must be able to work unconventional shifts (on call/afterhours/weekends).
 </li>
 <li>
 Strong grasp of ITIL (Information Technology Infrastructure Library).
 </li>
 <li>
 Ability to coordinate with team(s) of different skill set to share and obtain technical information.
 </li>
 <li>
 Ability to interact with senior management, external client organizations and vendors.
 </li>
 <li>
 Strong organizational skills, attention to detail and flexibility to multi-task across tasks with varying deadlines.
 </li>
 <li>
 Ability to comprehend Native North American, British or Neutral Language Accents.
 </li>
 <li>
 High energy, self-starter with bias for action and sense of urgency to deliver results.
 </li>
 <li>
 Proactively identifying process improvement opportunities and ability to communicate to the management with evidence and data.
 </li>
 </ul>
</div>

IMG/CMG Analyst

Easy Construction

Position: IT Manager Company: Minogics Private Limited Location: On-site at Al Kabir Town (Phase 2) Job Type: Full-TimeCompany OverviewMinogics Private Limited is a rapidly growing software development company offering professional WordPress and Laravel development services. Based in Al Kabir Town Phase 2, we operate as a full-service development warehouse, focusing on quality delivery, strong infrastructure, and long-term operational efficiency. We are committed to building a strong internal technical environment that supports both our marketing and development teams.Job OverviewWe are seeking a skilled and responsible IT Manager to oversee our company&rsquo;s IT infrastructure, networking, and technical assets. The ideal candidate will manage day-to-day IT operations, employee systems, security protocols, asset control, software installations, and workplace monitoring tools. This role requires strong technical expertise, problem-solving abilities, and excellent organizational skills.Key ResponsibilitiesNetworking &amp; Infrastructure<ul><li>Manage and maintain office network, routers, switches, and internet connectivity.</li><li>Ensure stable and secure networking for all departments.</li><li>Troubleshoot network issues and reduce downtime.</li></ul>Systems &amp; Software Management<ul><li>Install, configure, and update Windows operating systems.</li><li>Install necessary software and tools required for development and operations.</li><li>Ensure all systems are functioning efficiently and securely.</li></ul>Asset Control<ul><li>Maintain an updated inventory of company hardware (laptops, PCs, routers, accessories).</li><li>Assign, track, and manage employee IT assets.</li><li>Perform regular audits on systems and hardware.</li></ul>Employee Monitoring &amp; Security<ul><li>Implement and manage employee monitoring tools as per company policy.</li><li>Ensure adherence to IT security protocols.</li><li>Monitor system usage and report issues when necessary.</li></ul>Email &amp; Account Management<ul><li>Create, assign, and manage company email accounts for all employees.</li><li>Handle password resets, access issues, and email configuration.</li><li>Manage access rights for internal platforms and tools.</li></ul>Technical Support<ul><li>Provide day-to-day IT support to all departments.</li><li>Resolve technical issues quickly and efficiently.</li><li>Work closely with HR and management to support employee onboarding and offboarding.</li></ul>Requirements<ul><li>Proven experience as an IT Manager, IT Administrator, or similar role.</li><li>Strong understanding of Windows OS, networking setups, routers, and LAN/WAN configuration.</li><li>Experience with software installation, troubleshooting, and system maintenance.</li><li>Knowledge of IT security practices and employee monitoring tools.</li><li>Ability to maintain accurate asset and equipment records.</li><li>Strong communication and problem-solving skills.</li><li>Ability to work independently and manage multiple tasks efficiently.</li></ul>Preferred Skills<ul><li>Experience with email hosting platforms (cPanel, Google Workspace, etc.).</li><li>Knowledge of basic server management or cloud platforms.</li><li>Familiarity with antivirus and security tools.</li></ul>What We Offer<ul><li>Stable and professional working environment.</li><li>Opportunity to build and manage complete IT infrastructure.</li><li>Competitive salary based on skills and experience.</li><li>Long-term career growth within the company.</li></ul>Job Types: Full-time, Contract Contract length: 12 monthsWork Location: In person

Bazaar General Trading

HR Manager &ndash; Analytica (Lahore Office)Company Overview: IT and digital solutions company providing software, AI, and business automation services globally. We are seeking a dedicated HR Manager to lead our Pakistan office operations in Lahore with 40+ employees.Job Description: The HR Manager will oversee all human resources functions, ensuring effective recruitment, onboarding, employee management, and compliance with Pakistan labor laws. The role involves aligning HR strategies with company objectives while fostering a productive and positive workplace culture.Key Responsibilities:<ul><li>Manage end-to-end recruitment, onboarding, and employee documentation.</li><li>Develop and implement HR policies, KPIs, and performance management systems.</li><li>Handle employee relations, grievance resolution, and disciplinary procedures.</li><li>Coordinate training sessions, performance evaluations, and engagement programs.</li><li>Utilize HR software (Zoho People, ClickUp, or ERP systems) for process efficiency.</li><li>Ensure compliance with local labor laws and internal company standards.</li></ul>Requirements:<ul><li>Gender: Male candidates only.</li><li>Education: MBA/BBA in Human Resources or a related field.</li><li>Experience: 4&ndash;7 years of professional HR experience (preferably in IT or technology sector).</li><li>Strong communication, leadership and interpersonal skills.</li><li>Hands-on knowledge of HR tools and Pakistan labor regulations.</li><li>Proven ability to lead teams and maintain a strong organizational culture.</li></ul>Job Type: Full-time

HR Manager

Explore 1650+ It operations manager in Lahore this December. Find roles across top companies and apply now to boost your career.

1650 it operations manager jobs IN Lahore

IT Manager

IT Manager

IT Manager

Manager IT

IMG/CMG Analyst

IT Manager

HR Manager