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operations executive

it operations manager

Truerpo

Job Summary:We are looking for an experienced Service Delivery Manager &ndash; Shared Services to lead the end-to-end delivery of IT services across multiple clients within a shared services model. This leadership role involves managing a team of technical professionals spanning Helpdesk, Network, Cloud, Systems, and IT Security disciplines. The ideal candidate is a strategic leader with strong client engagement capabilities, an ITIL-driven mindset, and a deep understanding of enterprise IT ecosystems.Key Responsibilities:<ul><li>Own and drive IT service delivery ensuring operational excellence and compliance with SLAs and KPIs.</li><li>Manage and coordinate shared and dedicated IT teams, including:</li><li>Helpdesk Support</li><li>Network and Cloud (Azure) Engineers</li><li>Systems Engineers</li><li>IT Security Engineers</li><li>Implement and maintain ITIL-aligned processes:</li><li>Incident Management</li><li>Change Management</li><li>Problem Management</li><li>Knowledge Management</li><li>Maintain team rosters, shift schedules, and ensure timely escalations and resource availability.</li><li>Lead recruitment, onboarding, training, and succession planning for shared resources.</li><li>Develop and enforce Standard Operating Procedures (SOPs) for service consistency and risk mitigation.</li><li>Act as the Single Point of Contact (SPOC) for clients, conducting service reviews and presenting reports on KPIs, SLAs, and dashboards.</li><li>Collaborate with internal departments including HR, Finance, and Presales to drive delivery efficiency and cost-effectiveness.</li></ul>Requirements:<ul><li>Experience: Minimum 7 years in IT Service Delivery or Operations Management, with 3+ years in a shared services or managed services environment.</li><li>Technical Expertise: Proficient in IT infrastructure, Microsoft Azure, Helpdesk operations, and cybersecurity principles.</li><li>Frameworks: Practical experience with ITIL best practices.</li><li>Leadership: Proven success in managing cross-functional and remote teams.</li><li>Communication: Exceptional client relationship, stakeholder management, and interpersonal skills.</li></ul>Certifications:<ul><li>Mandatory: ITIL v3 or v4 Certification</li><li>Preferred: PMP, PRINCE2, or equivalent project management certification</li></ul>Job Type: Full-timeWork Location: In person

Service Delivery Manager

Grand City

About the RoleGrand City is seeking an IT Executive with at least 4 years of proven experience in IT operations and user support. The role will focus on maintaining the company&rsquo;s IT infrastructure, ensuring network and system security, and providing efficient technical support to staff across departments.Key Responsibilities<ul><li>User Support: Provide first-line support for hardware, software, and network-related issues, ensuring timely resolution.</li><li>System Management: Install, configure, and troubleshoot desktops, laptops, servers, and printers.</li><li>Access &amp; Security: Manage user accounts, credentials, and access rights; implement and monitor security protocols.</li><li>Network Monitoring: Maintain stable internet, intranet, and email services while proactively addressing connectivity or performance issues.</li><li>Cybersecurity Oversight: Implement data protection measures, monitor threats, and ensure system confidentiality.</li><li>Onboarding IT Setup: Prepare devices, credentials, and biometric access for new employees.</li><li>Vendor Coordination: Manage IT procurement, software licensing, and vendor service agreements.</li><li>Asset &amp; Record Management: Maintain IT inventory, logs, and preventive maintenance schedules.</li><li>Policy &amp; Compliance: Enforce IT policies, SOPs, and compliance standards across the organization.</li><li>Software Support: Provide assistance for company applications (ERP, CRM, etc.) and coordinate with consultants for advanced troubleshooting.</li><li>Reporting: Prepare periodic IT performance, incident, and system health reports for management.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related discipline.</li><li>Minimum 4 years of hands-on experience in IT support or operations.</li><li>Strong technical knowledge of networking, Windows/Linux environments, and IT security.</li><li>Practical experience with troubleshooting, user support, and IT asset management.</li><li>Familiarity with ERP/CRM systems (preferred).</li><li>Strong problem-solving, organizational, and communication skills.</li><li>Ability to prioritize tasks and work effectively under pressure.</li><li>Commitment to confidentiality, accuracy, and service excellence.</li></ul>What We Offer<ul><li>Competitive salary and benefits.</li><li>Professional and collaborative work environment.</li><li>Opportunities for continuous learning and career growth.</li></ul>Job Type: Full-timeWork Location: In person

IT Executive

HR POD Careers

<div>
 
 Requirements:
 
 
 
 <ul>
 <li>
 Bachelors or Masters degree in Computer Science, Information Technology, or related field (MBA IT / MIS is a plus).
 </li>
 <li>
 Minimum 10+ years of progressive experience in IT, including 5+ years in a senior IT leadership role.
 </li>
 <li>
 IT Infrastructure and Operations
 </li>
 <li>
 ERP System Implementation &amp; Management
 </li>
 <li>
 Networking, Virtualization, and Cloud Technologies (AWS, Azure, or GCP)
 </li>
 <li>
 Cybersecurity Strategy &amp; Governance
 </li>
 <li>
 Vendor &amp; Budget Management
 </li>
 <li>
 Strong leadership and team-building capabilities
 </li>
 <li>
 Strategic thinking and business acumen
 </li>
 <li>
 Excellent problem-solving and crisis management skills
 </li>
 <li>
 Strong project management and stakeholder communication
 </li>
 <li>
 Ability to operate in a fast-paced, diversified business environment
 </li>
 <li>
 Any relevant certifications such as CCNA/CCNP, Microsoft Azure Solutions Architect, PMP/PRINCE2, SAP/Oracle ERP, or CISA/CISM/CISSP (for cybersecurity governance) will be considered a plus
 
 
 
 </li>
 </ul>
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Develop and execute the Groups IT strategy aligned with long-term business goals.
 </li>
 <li>
 Lead, mentor, and manage a cross-functional IT team across multiple business units.
 </li>
 <li>
 Advise the executive leadership on emerging technologies and their business impact.
 </li>
 <li>
 Oversee design, maintenance, and scalability of IT infrastructure (servers, data centers, cloud environments).
 </li>
 <li>
 Ensure high availability, performance, and security of on-premise and cloud infrastructure.
 </li>
 <li>
 Implement disaster recovery (DR) and business continuity plans.
 </li>
 <li>
 Lead implementation, integration, and optimization of ERP systems (preferably SAP, Oracle, or Microsoft Dynamics).
 </li>
 <li>
 Collaborate with cross-departmental stakeholders to customize ERP modules for operations, finance, HR, procurement, etc.
 </li>
 <li>
 Ensure ERP reporting and analytics capabilities are optimized for business intelligence.
 </li>
 <li>
 Design and manage secure and scalable networking architecture (LAN, WAN, VPN, Firewalls, VLANs).
 </li>
 <li>
 Monitor network performance and ensure protection against cybersecurity threats (firewalls, intrusion detection, antivirus, endpoint protection).
 </li>
 <li>
 Ensure compliance with data protection regulations (e.g., GDPR, local laws).
 </li>
 <li>
 Supervise the development and maintenance of in-house applications and third-party integrations.
 </li>
 <li>
 Ensure regular software updates, license compliance, and version control across the organization.
 </li>
 <li>
 Evaluate and deploy productivity tools and enterprise collaboration platforms.
 </li>
 <li>
 Define and enforce IT policies, SOPs, and security protocols.
 </li>
 <li>
 Manage vendor contracts and IT procurement budgets.
 </li>
 <li>
 Conduct regular IT audits and ensure compliance with internal and external standards.
 </li>
 <li>
 Drive automation, process re-engineering, and digitization across departments.
 </li>
 <li>
 Lead R&amp;D on AI/ML, IoT, cloud-native tools, and modern digital tools for operational efficiency.
 </li>
 <li>
 Champion the culture of continuous improvement and agile methodologies in the IT domain.
 
 </li>
 </ul>
</div>

IT Head (Onsite, Lahore, PKR Salary)

Union Developers (Pvt.) Ltd

IT Executive Required &ndash; Join Our Team!Location: Union Developers &ndash; Head Office Job Type: Full-Time Availability: ImmediateUnion Developers is hiring a dedicated and experienced IT Executive to join our Head Office team. If you're passionate about IT operations and love solving technical challenges, we want to hear from you!Key Responsibilities:<ul><li>Manage and maintain office IT infrastructure (hardware, software, networks).</li><li>Provide technical support to staff for hardware/software issues.</li><li>Ensure data security, backups, and disaster recovery processes.</li><li>Monitor system performance and troubleshoot issues.</li><li>Coordinate with external vendors for IT procurement and services.</li><li>Assist in implementing new technologies and IT policies.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, or a related field.</li><li>2+ years of experience in IT support or system administration.</li><li>Strong knowledge of networks, operating systems, and security protocols.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and collaboratively.</li></ul>How to Apply:Send your CV to amber.attiq@uniondevelopers.com Subject Line: IT Executive Application &ndash; Union Developers#HiringNow #ITJobs #ITExecutive #TechJobs #SystemAdmin #ITSupport #UnionDevelopers #CareerOpportunity #JobOpening #FullTimeJob #JoinOurTeam #LahoreJobs #PakistanJobsJob Type: Full-timeWork Location: In person

Syngenta

<div>Job Description 
Role purpos:<ul><li>
The Country IT &amp; Digital Technology Lead is responsible for the delivery of all PK Syngenta integrated end-to-end IT/Digital business application platforms and infrastructure services across country sites. This over arching role will cover following broad services:</li></ul>
IT Services<ul><li><ul><li>
Develop &amp; implement the IT Vision and Roadmap aligned with Syngenta&rsquo;s Regional &amp; Country-level strategic objectives</li><li>
IT Services and Delivery management</li><li>
Engage and align IT initiatives with commercial, Finance and Digital strategies / KPIs</li><li>
Ensure availability and uninterrupted functioning of IT systems, Services and infrastructure across all Syngenta Pakistan managed Sites</li><li>
Local Technology and Infrastructure management</li><li>
Network services, Service Desk &amp; Deskside support</li><li>
Oversee device inventory management, data security and business continuity in collaboration with regional teams</li><li>
Security Management</li><li>
IT Operations incl. NOC, Service continuity management</li><li>
Disaster recovery plan management</li></ul></li></ul>
Vendor &amp; SLA management<ul><li><ul><li>
Manage External vendors and service providers and ensure SLA performance monitoring</li><li>
IT contract management / SOW</li><li>
Maintain strong partnerships with Syngenta regional IT &amp; Digital support teams</li></ul></li></ul>
Digital Transformation and Business Application Platforms<ul><li><ul><li>
Lead the Digital Transformation Agenda of Syngenta Pakistan</li><li>
Provide the technical guidance and support on Syngenta&rsquo;s business applications.</li><li>
Implementing or Supporting Enterprise applications&rsquo; management i.e. (ERP, SAP, SAL (Salesforce/Workforce management), B2B Ordering (OMS), POS (B2C), MS 365 etc.)</li><li>
Lead the Application Development, Deployment, User Support and maintenance (Web/App/Enterprise) setups</li><li>
Service orchestrations and API integration projects (ERP &amp; external Apps)</li><li>
Functional expert to ring fence and details requirements (identification to detailing and translating as system requirements)</li><li>
Scoping and evaluation of RFIs/RFPs</li><li>
Ability to steer and guide PMO.</li><li>
Engage with senior country and regional stakeholders to sustain delivered platforms</li><li>
Must be good to take forward to changing management processes.</li></ul></li></ul> 

Qualifications 
<ul><li>
8 to 10+ years business/IT experience with 3-5 years in managerial positions.</li><li>
Holds university graduate or postgraduate and or management degree in science, computing, engineering or optionally commerce.</li><li>
Proven track record of driving and delivering IT/Digital services, business platform and change management initiatives</li><li>
Experience of leading multinational teams and working across countries and cultures to achieve solutions</li><li>
Experience of setting up and managing large country specific service delivery in a multinational organization</li><li>
A recognized and respected leader in the IS community and adept at managing senior (C level) stakeholders AND (for supplier mgmt.)</li><li>
A track record of managing teams leading very large partnerships with external suppliers in a multi supplier setup AND (for quality mgmt.)</li><li>
Experience of running Quality/Delivery &amp; IT teams to set up and improve internal and external processes impacting large organizations OR (Product Management e.g. Country, R&amp;D IT etc.)</li><li>
Experience in collaborating and partnering with regional, global forums to achieve solution</li><li>
A proven track-records of success in leading multi-cultural projects with pan-Syngenta impact and transitioning to well-accepted, scalable global products</li></ul></div>

IT & Digital Technology Lead

IBSTEC

IBSTEC is looking for a skilled and motivated Assistant IT Manager to help lead our IT operations and ensure seamless system and network performance. If you have strong technical expertise in VoIP, networking, and IT infrastructure, and are ready to step into a leadership role, we&rsquo;d love to hear from you!What You&rsquo;ll Do<ul><li>Support the IT Manager in planning and managing IT infrastructure.</li><li>Lead VoIP deployments (FreePBX, Elastix, ViciDial) and ensure system reliability.</li><li>Oversee network operations, troubleshooting, and performance monitoring.</li><li>Implement and manage VPNs, routing, switching, and security measures.</li><li>Ensure IT systems are secure, updated, and aligned with business needs.</li><li>Manage IT assets, licenses, and system upgrades.</li><li>Guide and support IT staff and end-users with training and solutions.</li></ul>What We&rsquo;re Looking For<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Proven experience in system and network administration.</li><li>Strong knowledge of VoIP technologies, network security, and VPNs.</li><li>Familiarity with tools like Avaya, Cisco, Yealink, WebRTC, Zoiper, Eyebeam (a plus).</li><li>Excellent leadership, problem-solving, and communication skills.</li></ul>Why Join IBSTEC?<ul><li>Work with cutting-edge VoIP and IT infrastructure.</li><li>Take on a leadership role in a growing company.</li><li>Opportunity to develop your career in IT management</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs120,000.00 per monthWork Location: In person

Assistant Manager IT

Nestlé USA

<div>IT Functional Relationship Manager &ndash; Marketing, Sales &amp; Ecommerce
POSITION SNAPSHOT
Location: Lahore 
Company: Nestl&eacute; Pakistan 
Full-time
POSITION SUMMARY 
Act as the primary bridge between Marketing &amp; Sales teams and IT, ensuring business needs are translated into effective IT solutions. The role focuses on implementing, sustaining, and improving digital platforms and tools to enhance marketing and sales effectiveness, data-driven decision-making, and customer engagement.
A DAY IN THE LIFE &hellip;<ul><li>
Partner with Marketing &amp; Sales teams to understand business requirements and translate them into IT solutions.</li><li>
Manage and support digital marketing and sales platforms (e.g., Sprinkler, Gigya, Google Ads Manager, Facebook Business Manager, TikTok).</li><li>
Drive automation and integration projects across marketing and sales applications, including website pixel integrations and data frameworks.</li><li>
Ensure smooth functioning and continuous improvement of marketing &amp; sales IT systems through regular monitoring and optimization.</li><li>
Collaborate with IT, vendors, and business stakeholders to ensure system reliability, performance, and scalability.</li><li>
Provide training and support to business teams to maximize usage of marketing &amp; sales IT tools.</li><li>
Contribute to digital transformation initiatives, focusing on data-driven marketing and customer engagement.</li><li>
Ensure compliance with data privacy and security guidelines while managing digital tools and platforms.</li></ul>
WHAT MAKES YOU SUCCESSFUL?<ul><li>
Bachelor&rsquo;s or master&rsquo;s degree in computer science, Information Technology, or a related field.</li><li>
4&ndash;8 years of experience in IT/business-facing roles, preferably in FMCG, telecom, or digital marketing domains.</li><li>
Strong understanding of Marketing &amp; Sales operations and processes.</li><li>
Hands-on experience with marketing/sales platforms (Sprinkler, Gigya, Google Ads Manager, Facebook Business Manager, TikTok, Azure Cloud).</li><li>
Knowledge of system integration, automation, and data management.</li><li>
Strong communication and stakeholder management skills, with experience handling cross-functional teams.</li><li>
Project management skills (preferred).</li></ul></div>

IT Functional Relationship Manager - Marketing, Sales & Ecommerce

Explore 1510+ It operations manager in Lahore this October. Find roles across top companies and apply now to boost your career.

1510 it operations manager jobs IN Lahore

Service Delivery Manager

IT Executive

IT Head (Onsite, Lahore, PKR Salary)

IT Executive

IT & Digital Technology Lead

Assistant Manager IT

IT Functional Relationship Manager - Marketing, Sales & Ecommerce