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assistant manager operations

Connexis Pvt. Limited

Position OverviewThe Asst. Manager Technical/Operations is responsible for building and maintaining a high performing, supportive, and an awesome team of Solutions Consultants. The primary objective will be to coach and empower the team to deliver the best customer experience spanning from presales, onboarding, support, and renewal. This position will also require you to be comfortable engaging with customers and helping out the team with demos, tickets, and renewal conversations as needed. This is a people leadership role reporting to the top Management.ResponsibilitiesAs the Asst. Manager Technical/Operations your duties will include:<ul><li>Leading a team of Solutions Development and Customer Services based in Lahore</li><li>Coaching and mentoring of team members</li><li>Achieving department SLAs, metrics, and OKRs</li><li>Resource scheduling for team and Projects</li><li>Evaluate team member performance based on KPI&rsquo;s</li><li>Professional development and career pathing</li><li>Owning and resolving customer escalations</li><li>Providing direct customer support as needed</li><li>Working on continuous process improvements and projects</li><li>Define success and help the team achieve success</li><li>Hire, Train and onboard new employees</li></ul>Minimum Requirements<ul><li>You are a role model and lead through inspiration, perspiration, and determination.</li><li>Comfortable wearing many hats</li><li>Adept at conflict resolution and handling escalations</li><li>Ability to troubleshoot and problem solve</li><li>Comfortable working cross-functionally with other teams</li><li>Excellent verbal and written communication skills. You know what to say and how to say it</li><li>Keen attention to detail</li><li>Commitment to learning and continuous improvement</li><li>Thrives in a fast-paced, dynamic environment and able to work independently and as a team</li><li>Previous experience leading teams</li><li>Bachelor's degree in engineering or computer Sciences</li><li>3+ years of equivalent work experience</li><li>Experience in customer relationship management</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Operations: 1 year (Required)</li></ul>Work Location: In person

Assistant Manager Operations

Venus Group

Key ResponsibilitiesWe are seeking a proactive and results-driven Assistant Manager &ndash; Operations &amp; Business Development to support retail operations and lead targeted growth initiatives including store expansion and franchise development. The ideal candidate will ensure operational excellence across outlets while identifying and executing new business opportunities to scale the brand.A. Operations Management:<ul><li>Oversee operations of assigned outlets to ensure consistency, service quality, and adherence to brand SOPs.</li><li>Monitor and evaluate outlet performance metrics including sales, footfall, customer service, and hygiene standards.</li><li>Manage and coordinate minor touch-ups, tweaks, and layout adjustments at the outlet level to maintain a fresh and appealing store environment.</li><li>Handle repair and maintenance work by coordinating with technicians, vendors, and facility teams to ensure timely resolutions.</li><li>Conduct routine store inspections to identify operational gaps, upkeep issues, and propose corrective actions.</li><li>Implement and reinforce operational excellence by driving process consistency, reducing inefficiencies, and enhancing customer experience.</li><li>Support inventory control, timely restocking, and stock audits to minimize shrinkage and overstocking.</li><li>Collaborate with the HR team for manpower planning, training coordination, and team motivation.</li></ul>B. Business Development &amp; Expansion:<ul><li>Assist in identifying and evaluating new markets and retail locations for potential expansion.</li><li>Conduct area research, footfall analysis, and assist in feasibility reports for new outlets.</li><li>Coordinate with vendors, designers, and contractors for pre-opening tasks, including fit-outs and compliance.</li><li>Explore and develop franchise sales opportunities, including pitching the brand to potential investors, preparing presentations, and supporting end-to-end franchise acquisition processes.</li><li>Manage the onboarding process for new franchisees and ensure compliance with brand standards from the start.</li><li>Cultivate partnerships and explore B2B collaborations to expand brand footprint and revenue streams.</li></ul>C. Process &amp; Performance Improvement:<ul><li>Identify gaps in daily operations and suggest scalable process improvements.</li><li>Develop, refine, and enforce SOPs across locations.</li><li>Analyze competitor strategies and make recommendations for retail positioning and differentiation.</li></ul>D. Reporting &amp; Insights:<ul><li>Compile operational and business development reports and dashboards for review by senior leadership.</li><li>Track KPIs, outlet performance, and project timelines; suggest corrective actions based on trends and data</li></ul>RequirementsEducation: Bachelor's degree in Business Administration, Operations, or Marketing.MBA is a plusExperience:<ul><li>5 to 6 years of relevant experience in retail operations and business/franchise development.</li><li>Prior exposure to franchise sales, store development, or multi-outlet management is strongly preferred.</li><li>Strong coordination and multitasking abilities.</li><li>Excellent communication, negotiation, and presentation skills.</li><li>Proficient in MS Excel, ERP/POS systems, and project management tools.</li><li>Willingness to travel extensively for site visits and business development meetings.</li></ul>Job Location: 8km-Thokar Niaz Baig, LahoreJob Type: Full-timeWork Location: In person

Assistant Manager – Operations & Business Development

Funcity

<ul><li>Supervise day-to-day park operations to ensure safety, cleanliness, and efficiency.</li><li>Lead and monitor operational teams, including ride operators, and customer service staff.</li><li>Ensure compliance with safety standards, SOPs, and operational checklists.</li><li>Handle guest complaints and feedback with professionalism and a service-first approach.</li><li>Support the Manager Operations in planning, reporting, and staff scheduling.</li><li>Monitor ride performance, maintenance coordination, and crowd control.</li><li>Conduct daily inspections to ensure all attractions are functioning safely.</li><li>Implement operational improvement initiatives to enhance visitor experience.</li><li>Assist in organizing special events and promotions within the park.</li><li>Flexibility to work evenings, weekends, and holidays as required (03 pm to 12 pm).</li></ul>Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Oversee and support day-to-day operations: 3 years (Required)</li><li>Monitor staff performance: 3 years (Required)</li><li>Scheduling, training, and supervising operational staff: 3 years (Required)</li><li>guest concerns/complaints promptly:: 3 years (Required)</li></ul>Work Location: In person

Assistant Manager Operations and Customer Service

IPS (USA)

Information Process Solutions (IPS) is looking for a dynamic, process-driven, and performance-oriented Assistant Manager BPO Operations to oversee and improve operational excellence across multiple BPO campaigns. This role requires strong leadership, process optimization expertise, and the ability to ensure consistent service delivery across projects.If you excel in managing teams, improving workflows, and driving KPIs, we&rsquo;d love to speak with you.Location: IPS Campus, Opp. PEL Factory, Qainchi Stop, Blue Gate (Old Daraz Warehouse), Ferozepur Road, LahoreSeniority Level: Middle ManagementExperience Required: Minimum 5 YearsQualification: BS/MS in Business Administration or a relevant fieldMajor Job ResponsibilitiesOperational Leadership &amp; Process Standardization<ul><li>Develop, streamline, and implement SOPs to standardize BPO operations across campaigns.</li><li>Ensure seamless workflow execution and eliminate operational gaps.</li><li>Oversee day-to-day operations and ensure alignment with service-level expectations.</li><li>Ensure processes meet compliance requirements and organizational standards.</li></ul>Sales &amp; Revenue Growth<ul><li>Monitor key performance metrics to drive sales conversions and meet revenue targets.</li><li>Collaborate with Campaign Heads to design performance-driven strategies.</li><li>Track daily/weekly/monthly sales performance and recommend improvements.</li><li>Ensure consistent achievement of revenue KPIs.</li></ul>Floor Management &amp; Discipline<ul><li>Maintain discipline, productivity, and professional conduct across the floor.</li><li>Ensure agents meet customer-handling and campaign expectations.</li><li>Lead daily operational routines and ensure timely resolution of performance issues.</li></ul>Agent Monitoring &amp; Performance Enhancement<ul><li>Conduct call audits, evaluations, and coaching sessions.</li><li>Identify skill gaps and coordinate with HR/L&amp;D for training.</li><li>Improve communication standards, including accent and clarity.</li><li>Support communication and sales enhancement trainings.</li></ul>Quality Assurance &amp; Compliance<ul><li>Ensure QA standards are consistently maintained across all workflows.</li><li>Implement feedback loops and quality-control measures.</li><li>Ensure accuracy in agent output and maintain strong QA scores.</li></ul>Campaign Management &amp; Coordination<ul><li>Support Campaign Heads in optimizing campaign processes.</li><li>Ensure achievement of campaign-level KPIs.</li><li>Assist in improving inbound/outbound call flows.</li></ul>New Campaign Initialization &amp; Transition<ul><li>Work with senior leadership to plan, launch, and transition new campaigns.</li><li>Ensure operational readiness including workforce planning.</li><li>Oversee smooth transition from development to live operations.</li><li>Monitor new campaign performance and suggest improvements.</li></ul>Reporting &amp; Analysis<ul><li>Generate daily, weekly, and monthly performance reports.</li><li>Share insights on agent performance, campaign health, and operational bottlenecks.</li><li>Provide data-driven recommendations for improving efficiency.</li></ul>Required Knowledge, Skills, and Abilities<ul><li>Strong understanding of BPO operations, call center processes, and campaign management.</li><li>Proven leadership, team management, and discipline enforcement skills.</li><li>Excellent analytical, reporting, and problem-solving capabilities.</li><li>Ability to work collaboratively with HR, L&amp;D, Marketing, IT, and senior leadership.</li><li>Strong communication and coaching abilities.</li><li>Experience in SOP creation and process standardization.</li></ul>Compensation and BenefitsIPS offers a performance-driven work culture along with:<ul><li>Market-competitive salary</li><li>Health insurance (IPD &amp; OPD)</li><li>Provident fund</li><li>Bi-annual and annual increments</li><li>Fuel card and subsidized meal</li><li>In-house gym and recreational activities</li><li>Growth and leadership development opportunities</li></ul>Our CultureAt IPS, we value operational excellence, strong leadership, and professional growth. We offer an inclusive, collaborative environment where innovation and discipline drive success.How to ApplyInterested candidates are encouraged to apply by sending their resume to shazal.javaid@ipscloud.coor directly via WhatsApp: https://wa.me/923360777105Job Type: Full-timePay: Rs300,000.00 - Rs450,000.00 per monthApplication Question(s):<ul><li>Do you have at least 5 years of experience in BPO Operations or Call Center Management?</li><li>Have you previously managed teams, floor operations, or campaign performance in a BPO environment?</li><li>Do you have experience creating or implementing SOPs for operational standardization?</li><li>Are you experienced in monitoring KPIs, QA standards, and performance metrics for BPO teams?</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Assistant Manager BPO Operations

HZA SMC PVT LTD

We are looking for a proactive and organized Assistant Operations Manager &ndash; Sales to support the sales operations and drive efficiency in the sales process. This role involves assisting the Sales Operations Manager in planning, coordinating, and monitoring sales activities, ensuring smooth day-to-day operations, and supporting the sales team to meet revenue targets.Key Responsibilities:<ul><li>Assist in planning, implementing, and monitoring sales operations strategies to improve efficiency and productivity.</li><li>Support the sales team in achieving sales targets and KPIs.</li><li>Coordinate with sales, marketing, and operations teams to ensure smooth workflow and communication.</li><li>Maintain accurate sales records, reports, and dashboards to track performance metrics.</li><li>Identify process gaps and propose solutions to enhance sales operations and customer experience.</li><li>Assist in sales forecasting, budgeting, and pipeline management.</li><li>Monitor compliance with company policies and standard operating procedures.</li><li>Help organise training sessions and development programs for sales staff.</li><li>Address operational issues and provide timely solutions to minimize disruptions.</li><li>Experience with Salesforce, HubSpot, or other CRM platforms.</li><li>Knowledge of sales performance metrics, pipeline management, and operational analytics.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Sales, Marketing, or a related field.</li><li>Proven experience in sales operations, sales support, or assistant managerial roles.</li><li>Strong understanding of sales processes, CRM tools, and reporting systems.</li><li>Excellent organizational, analytical, and problem-solving skills.</li><li>Effective communication and team collaboration abilities.</li><li>Ability to work under pressure and handle multiple tasks simultaneously.</li></ul>Apply Now:<ul><li>Email your CV to: hr@mobileemporium.com.au</li></ul>WhatsApp: 0334 0440849<ul><li>Job Type: Full-time</li><li>Pay: Rs 90,000.00 &ndash; Rs 120,000.00 per month as per experience.</li><li>Work Location: In person</li></ul>Job Location: 895 N Basement, J Solar Building beside LAPS School, Poonch Road Samanabad, LahoreTimings: 5:00 AM &ndash; 2:30 PM (Monday to Saturday)Job Type: Full-timePay: Rs90,000.00 - Rs120,000.00 per monthAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Application Question(s):<ul><li>How many years of experience do you have as Assistant Operation Manager Sales?</li><li>What is your Current Salary &amp; Expected Salary?</li><li>How soon could you join us, If Selected?</li></ul>Work Location: In person

Assistant Operations Manager Sales

Tracking World

Assistant Manager Accounts &ndash; Tracking World Pvt. Ltd. Location: Lahore &ndash; Head Office Job Type: Full-Time Experience: 4&ndash;5 Years (Accounts &amp; Finance) Qualification: Bachelor&rsquo;s/Master&rsquo;s in Accounting, Finance, or a related fieldTracking World Pvt. Ltd. is seeking a proactive and detail-oriented Assistant Manager Accounts to join our Finance &amp; Accounts Department. The ideal candidate will have strong expertise in financial management, taxation, reporting, and compliance with accounting standards, while supervising day-to-day operations and supporting strategic decision-making.Key Responsibilities:<ul><li>Supervise daily accounting operations including accounts payable, receivable, and general ledger</li><li>Oversee end-to-end accounts payable processes: invoice verification, vendor reconciliations, and payments</li><li>Monitor aging reports, maintain vendor accounts, and ensure tax compliance</li><li>Review and ensure accuracy of financial records, reconciliations, and ledgers</li><li>Prepare and analyze monthly, quarterly, and annual financial statements and management reports</li><li>Monitor cash flows, budgeting, and forecasting activities</li><li>Coordinate with procurement and other departments for financial approvals and reporting</li><li>Implement internal controls to improve financial operations and compliance</li><li>Support internal and external audits</li><li>Provide financial insights and reports to management</li><li>Mentor and guide junior team members in the Finance &amp; Accounts Department</li></ul>Requirements:<ul><li>Strong knowledge of accounting standards, taxation laws, and compliance</li><li>Proficiency in ERP/accounting software and MS Excel</li><li>Excellent analytical, organizational, and leadership skills</li><li>Ability to work under pressure and meet strict deadlines</li></ul>How to Apply: Send your CV to careers@trackingworld.com.pk with the subject line: Application &ndash; Assistant Manager AccountsJob Type: Full-timePay: Rs85,000.00 - Rs100,000.00 per monthWork Location: In person

AM Accounts & Finance

Urban Developers Group

Job Title: Assistant Service ManagerLocation: Air Avenue Luxury Apartments DHA Phase 8 - Ex Air Avenue Block Q DHA Phase 8, Lahore, 54000Project of Urban DevelopersThe Assistant Service Apartment Manager will support the Manager in day-to-day operations of serviced apartments, ensuring smooth functioning, excellent guest service, and efficient coordination with staff, vendors, and investors.Key Responsibilities:- Assist the Manager in handling daily operations of serviced apartments.- Manage guest communications, bookings, and follow-ups on online platforms (Airbnb, Booking.com, etc.).- Support check-in/check-out procedures and address guest inquiries or minor issues.- Supervise housekeeping and maintenance staff to ensure cleanliness and readiness of apartments.- Help maintain apartment listings, pricing updates, and promotional activities online.- Maintain inventory of amenities and coordinate procurement as required.- Prepare basic occupancy, maintenance, and guest feedback reports.- Coordinate with vendors for timely repair or maintenance work.- Assist in maintaining positive communication with property investors and guests.- Step in for the Manager in his/her absence when required.Qualifications &amp; Skills:- Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or related field (Master&rsquo;s preferred).- 2&ndash;3 years of experience in hotel or serviced apartment operations.- Basic knowledge of online booking platforms (Airbnb, Booking.com, etc.).- Good communication, organization, and multitasking skills.- Team player with a positive attitude and customer service mindset.- Flexible to work shifts, weekends, or holidays as needed.Job Type: Full-timeWork Location: In person

Assistant Service Manager

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