business solutions support engineer Jobs in Egypt

business solutions support engineer

customer support agent (chat & calls) Jobs in Egypt

customer support agent (chat & calls)

generator technical support engineer Jobs in Egypt

generator technical support engineer

help desk analyst

it support agent - full-time, remote Jobs in Egypt

it support agent - full-time, remote

it support agent full time remote

Al Aida IT Technologies

Join Our Team as a Technical Support Agent!Are you passionate about IT and helping others? We are looking for a skilled Technical Support Agent to join our remote team. If you have a knack for troubleshooting and providing excellent customer service, we want you!Responsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li><li>Experience in a technical support role.</li><li>Strong problem-solving and communication skills.</li></ul>What We Offer:<ul><li>Basic Salary: EGP 7,000 per month</li><li>Ticket Resolution Incentive</li><li>Customer Satisfaction Incentive</li><li>Attendance Bonus</li></ul>Apply now and become a part of our growing team!Basic Salary: EGP 7,000 per monthIncentives:<ul><li>Ticket Resolution Incentive: Additional EGP 500 for every 50 tickets resolved within SLA.</li><li>Customer Satisfaction Incentive: Additional EGP 1,000 per month for maintaining a customer satisfaction rating above 90%.</li><li>Attendance Bonus: Additional EGP 300 for 100% attendance in a month.</li></ul>Reports To: Technical Support ManagerResponsibilities:<ul><li>Provide remote technical support via phone, email, and chat.</li><li>Diagnose and troubleshoot software and hardware issues.</li><li>Guide clients through step-by-step solutions.</li><li>Document and track issues in the ticketing system.</li><li>Follow up with clients to ensure issue resolution.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or a related field.</li><li>Proven experience as a technical support agent or similar role.</li><li>Excellent communication and problem-solving skills.</li><li>Proficiency in Windows, Mac OS, and common office software.</li><li>Familiarity with remote desktop applications and help desk software.</li></ul>Skills:<ul><li>Strong analytical and troubleshooting skills.</li><li>Ability to work independently and in a team.</li><li>Customer-oriented and cool-tempered.</li><li>Excellent written and verbal communication skills.</li></ul>Job Type: Full-timePay: E&pound;7,000.00 per monthApplication Question(s):<ul><li>Do you have a quiet location with a stable internet connection to work from full-time?</li></ul>Experience:<ul><li>IT Technical Support: 2 years (Required)</li></ul>Language:<ul><li>Fluent English Reading and Writing (Required)</li></ul>

IT Support Agent - Full-time, Remote

YO IT CONSULTING

<div>hiring a Data Scientist to help build advanced analytics and data-driven infrastructure for its AI lab partner focused on developing intelligent agent-based systems. This role is ideal for analytical thinkers who excel at turning large-scale data into actionable insights and enjoy working at the intersection of machine learning, experimentation, and real-world applications. You&rsquo;ll be designing data pipelines, statistical models, and performance metrics that drive the next generation of autonomous systems.
<h2 class="jobSectionHeader">You&rsquo;re a great fit if you:</h2>
<ul><li>Have a strong background in data science, machine learning, or applied statistics.
</li><li>Are proficient in Python, SQL, and familiar with libraries such as Pandas, NumPy, Scikit-learn, and PyTorch/TensorFlow.
</li><li>Understand probabilistic modeling, statistical inference, and experimentation frameworks (A/B testing, causal inference).
</li><li>Can collect, clean, and transform complex datasets into structured formats ready for modeling and analysis.
</li><li>Have experience designing and evaluating predictive models, using metrics like precision, recall, F1-score, and ROC-AUC.
</li><li>Are comfortable working with large-scale data systems (Snowflake, BigQuery, or similar).
</li><li>Are curious about AI agents, and how data can shape the reasoning, adaptability, and behavior of intelligent systems.
</li><li>Enjoy collaborating with cross-functional teams &mdash; from engineers to research scientists &mdash; to define meaningful KPIs and experiment setups.
</li></ul><h2 class="jobSectionHeader">Primary Goal of This Role</h2>
To design and implement robust data models, pipelines, and metrics that support experimentation, benchmarking, and continuous learning for agentic AI systems. The role focuses on building data-driven insights into how agents reason, perform, and improve over time across algorithmic and real-world tasks.
<h2 class="jobSectionHeader">What You&rsquo;ll Do</h2>
<ul><li>Develop data collection and preprocessing pipelines for structured and unstructured data from multiple agent simulations.
</li><li>Build and iterate on machine learning models for performance prediction, behavior clustering, and outcome optimization.
</li><li>Design and maintain dashboards and visualization tools for monitoring agent performance, benchmarks, and trends.
</li><li>Conduct statistical analyses to evaluate the efficacy of AI systems under various environments and constraints.
</li><li>Collaborate with engineers to design evaluation frameworks that measure reasoning quality, adaptability, and efficiency.
</li><li>Prototype data-driven tools and feedback loops to automatically improve model accuracy and agent behavior over time.
</li><li>Work closely with AI research teams to translate experimental results into scalable, production-grade insights.
</li></ul><h2 class="jobSectionHeader">Why This Role Is Exciting</h2>
<ul><li>Work at the forefront of AI agent intelligence and help define how data shapes their evolution.
</li><li>Blend machine learning, experimentation, and data engineering in one role.
</li><li>Collaborate with top-tier AI engineers on new agent benchmarks and feedback mechanisms.
</li><li>Contribute to a mission that merges algorithmic reasoning, real-world performance, and human-like decision-making.
</li></ul><h2 class="jobSectionHeader">Pay &amp; Work Structure</h2>
<ul><li>You&rsquo;ll be classified as an hourly contractor to.
</li><li>Paid weekly via Stripe Connect, based on hours logged.
</li><li>Part-time (20 hrs - 40 hrs/week) with fully remote, async flexibility &mdash; work from anywhere, on your own schedule.
</li><li>Weekly bonus of $500 - $1000 USD per 5 task created.</li></ul></div>

Data Scientist - LLM

Encore

Company Overview: NEHS is a leading real estate firm based in the United States, specializing in helping clients and investors buy and sell residential properties. We are expanding our team and seeking a Remote Inside Sales Agent / Telemarketer based in Egypt to join our dynamic sales team.Job Summary: As a Remote Inside Sales Agent / Telemarketer, you will be responsible for prospecting and generating leads for residential properties for sale in the United States. Using your excellent communication skills and sales acumen, you will engage with potential sellers, build rapport, and qualify leads to help our clients find their dream homes.Responsibilities:<ul><li>Prospecting and Lead Generation:</li><li>Conduct outbound calls to homeowners who may be interested in selling their properties.</li><li>Utilize scripts and sales strategies to effectively engage with prospects and generate interest.</li><li>Qualification and Appointment Setting:</li><li>Qualify leads based on their interest, motivation, and readiness to sell.</li><li>Schedule appointments for our real estate agents to conduct further consultations.</li><li>Database Management:</li><li>Maintain accurate records of all interactions and lead status in the CRM system.</li><li>Continuously update and clean the database to ensure data accuracy and integrity.</li><li>Communication and Collaboration:</li><li>Communicate effectively with team members and management to provide updates on lead generation activities.</li><li>Collaborate with the sales team to optimize lead conversion strategies and achieve sales targets.</li><li>Compliance and Ethics:</li><li>Adhere to company policies, guidelines, and ethical standards in all interactions with prospects and clients.</li><li>Ensure compliance with applicable laws and regulations related to telemarketing and data privacy.</li></ul>Qualifications:<ul><li>Proven experience in telemarketing, inside sales, or a related field, preferably in the real estate industry.</li><li>Excellent verbal and written communication skills in English and Spanish.</li><li>Strong customer service orientation with a passion for helping people achieve their goals.</li><li>Ability to work independently in a remote setting with minimal supervision.</li><li>Proficiency in using CRM systems and Microsoft Office applications.</li></ul>Benefits:<ul><li>Competitive salary with performance-based bonuses.</li><li>Flexible work hours and the ability to work from home.</li><li>Training and development opportunities to enhance your skills and career growth.</li><li>Collaborative and supportive work environment with a focus on employee well-being.</li></ul>If you are a motivated and results-driven individual with a passion for real estate and sales, we invite you to join our team. Please submit your resume to apply for this exciting opportunity.Required fluency and tone. https://tinyurl.com/2e6m768hPlease provide a voice sample with your application and detail your experience using CRMs for prospecting calls, best schedule for contact conversion and prior KPIs.Job Type: Full-timePay: E&pound;7,614.10 - E&pound;18,428.91 per monthWork Location: Remote

Telemarketer / Caller / Inside Sales Agent Needed For US Real Estate Company Telemarketer / Caller /

Hilton

<div>Reservations Agent
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. 
 
 
What will I be doing? 
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:<ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul>
What are we looking for? 
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Reservations Agent

Cleveland Dental Institute

Job Description &ndash; IT System Administrator (Microsoft 365) &ndash; RemotePosition OverviewCleveland Dental Institute is seeking a skilled IT System Administrator to join our team remotely from Egypt. The ideal candidate will be responsible for maintaining and supporting our IT systems while primarily focusing on Microsoft 365 administration. This role requires strong troubleshooting skills, the ability to work independently, and effective communication in English with our US-based staff.Key Responsibilities<ul><li>Provide remote IT support to employees across multiple US office locations.</li><li>Administer and manage the Microsoft 365 environment, including:</li><li>Intune device management</li><li>Security and compliance policy setup and enforcement</li><li>Exchange, Teams, and SharePoint administration</li><li>User account provisioning and access control</li><li>Troubleshoot technical issues related to hardware, software, and connectivity.</li><li>Ensure IT systems comply with company policies and security standards.</li><li>Document IT procedures, incidents, and resolutions for reference.</li><li>Collaborate with internal teams to ensure smooth daily operations.</li></ul>Qualifications<ul><li>English level B1&ndash;B2 is a must (to communicate effectively with US-based staff).</li><li>Proven hands-on experience with Microsoft 365 administration (Intune, policies, Exchange, Teams, SharePoint).</li><li>Strong analytical and troubleshooting skills.</li><li>Familiarity with IT security, backup systems, and remote support tools.</li><li>Ability to work independently during US business hours.</li></ul>Work Schedule<ul><li>Hours: 3:30 PM &ndash; 12:30 AM (Egypt Time)</li><li>Days Off: Saturday &amp; Sunday</li><li>Work Type: Remote (Egypt-based, supporting USA operations)</li></ul>Compensation &amp; Benefits<ul><li>Salary package: 30,000 L.E per month</li><li>100% remote work with a stable schedule</li><li>Professional growth and training opportunities</li><li>Exposure to an international healthcare environment</li></ul>About Cleveland Dental InstituteCleveland Dental Institute is a leading dental healthcare provider in the United States, operating across multiple locations. Our mission is to provide world-class dental care while embracing innovation and advanced technologies. We are committed to building a strong, reliable IT infrastructure that supports our staff and patients.Job Type: Full-timePay: E&pound;30,000.00 per monthWork Location: Remote

IT System Administrator (Microsoft 365) – Remote

Fatorah Insurance Claims Settlement L.L.C

Job Title: LMS SpecialistLocation: Remote Department: Learning &amp; Development Employment Type: Full-time / Contract (as applicable)Job SummaryWe are seeking an experienced LMS Specialist to manage and support the day-to-day operations of our Learning Management System (LMS). This remote role combines LMS administration, technical support, reporting, and eLearning content management to ensure effective training delivery across the organization. Experience in healthcare or regulated environments is highly preferred.The LMS Specialist will work closely with HR, L&amp;D, IT, and business stakeholders to deliver a seamless, user-friendly learning experience that supports onboarding, compliance, and continuous development initiatives.Key Responsibilities<ul><li>Administer and manage the LMS, including user accounts, access control, and system configuration</li><li>Upload, organize, and maintain eLearning content (SCORM/xAPI compliant)</li><li>Assign courses, manage enrollments, learning paths, and certifications</li><li>Provide technical support and troubleshoot LMS-related issues for users</li><li>Monitor training completion, compliance status, and certification renewals</li><li>Generate and maintain LMS reports, dashboards, and analytics for stakeholders</li><li>Coordinate with IT and vendors on LMS integrations, updates, and system maintenance</li><li>Maintain LMS documentation, SOPs, and user guides</li><li>Support trainers and SMEs with content upload, testing, and LMS best practices</li><li>Assist with instructional design and content development using authoring tools when needed</li></ul>Preferred Qualifications<ul><li>Proven experience as an LMS Administrator or LMS Specialist</li><li>Experience in healthcare, insurance, or regulated industries is preferred</li><li>Strong knowledge of LMS platforms and eLearning standards (SCORM, xAPI)</li><li>Familiarity with reporting, analytics, and compliance tracking</li><li>Experience with eLearning authoring tools (e.g., Articulate, Captivate, Rise) is a plus</li><li>Strong communication, organizational, and problem-solving skills</li><li>Ability to work independently in a remote, cross-functional environment</li></ul>Why Join Us<ul><li>Fully remote role with flexible working arrangements</li><li>Opportunity to work with multinational teams</li><li>Impactful role supporting learning, compliance, and workforce development</li></ul>Job Types: Full-time, PermanentPay: From E&pound;100.00 per month

LMS Specialist

Explore 2099+ It support agent full time remote in Egypt this January. Find roles across top companies and apply now to boost your career.

2099 it support agent full time remote jobs IN Egypt

IT Support Agent - Full-time, Remote

IT Support Agent - Full-time, Remote

Data Scientist - LLM

Telemarketer / Caller / Inside Sales Agent Needed For US Real Estate Company Telemarketer / Caller /

Reservations Agent

IT System Administrator (Microsoft 365) – Remote

LMS Specialist