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Imtiaz Group (SMC Private) Ltd.

Job Responsibilities:<ul><li>Provide technical support to end-users, troubleshooting hardware, software, and network issues.</li><li>Install, configure, and maintain computer systems, software applications, and peripherals.</li><li>Respond to helpdesk tickets and inquiries in a timely and efficient manner.</li><li>Collaborate with IT team members to resolve complex issues and escalate when necessary.</li><li>Perform routine system maintenance tasks and updates.</li></ul>Qualifications:<ul><li>Bachelor's degree in Information Technology or related field.</li><li>2 to 3 years of proven experience in IT support roles.</li><li>Strong knowledge of computer systems, hardware, and software applications.</li><li>Excellent troubleshooting and problem-solving skills.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current designation?</li><li>What is your current salary?</li><li>Have you completed your bachelor's degree?</li></ul>

IT Support

Telenor

<div>Position Title: Support Officer
Reporting to: Director Software Development&amp; QA
Job Group: 1A/1B Location: Islamabad
Division: Telenor Shared Services Pakistan
Department: DCP IT Unit: IT Expert Services
Why should you join Telenor Shared Services Pakistan
At Telenor Shared Services Pakistan, we give you the opportunity to become a skilled professional in your chosen field of interest. Being rated as the top employer of the country, we enable you to realize your dreams in an environment of diversity and openness to new mindsets.
 
 
About Telenor Shared Services Pakistan
Telenor Shared Services Pakistan delivers transactional business services in the areas of Finance &amp; Accounting and IT. Together with Telenor GSS Norway and SSC Norway delivers efficient business support to Telenor employees to make their work easier.
Position Related:
We are looking for a motivated and detail-oriented fresh graduate to join our IT team. This multi-functional role offers hands-on experience in Quality Assurance (QA) for software applications, IT Support for end-users, and administrative coordination within the IT department. You will play an essential role in maintaining system reliability, supporting users, and fostering a collaborative team environment.
Goals
Your typical day at work<ul>
<li>
Maintenance of IT Inventory locally.
</li><li>Installation, configuration &amp; troubleshooting of Windows and software.</li>
<li>Following up with end users to ensure the problem is resolved.
</li><li>Application Monitoring &amp; Incident Management. &middot;</li>
<li>Managing multiple cases at one time. &middot;</li>
<li>Testing and evaluating new technologies.
</li><li>Update documentation and records using a range of different IT systems to ensure information and data is always maintained and updated to reflect compliance</li>
<li>Facilitate Team building activities.
</li><li>Shortlisting of Candidates for Interviews.
</li><li>Manage Meeting Scheduling &amp; Reservations.
</li><li>Tasks and plans for the next day.
</li><li>Any pending communications to be sent /Sign off.</li>
</ul>
Eligibility Criteria<ul>
<li>
IT Support
</li><li>Provide help desk support and resolve technical issues for employees by phone, in person, or via remote access.
</li><li>Inventory Management (Manage IT Equipment in Store + Hardware/Software Maintenance)
</li><li>Windows Installation, Configuration &amp; Monitoring of Computer Systems &amp; Network.
</li><li>Setting up / Provisioning Accounts for new users &amp; providing access for Softwares.
</li><li>System maintenance (Perform system updates, security checks)
</li><li>Create and maintain documentation of IT processes, procedures, and troubleshooting steps.
</li><li>Guiding new joiners through system processes.
</li><li>Updating user guides or creating technical documentation for troubleshooting steps.
</li><li>Evaluating system potential through assessing compatibility of software with new laptops. Quality Assurance (IT Applications)
</li><li>Assist in executing test cases for webs and internal systems.
</li><li>Identify, document, and track bugs using tools such as Jira.
</li><li>Perform manual testing (and support automation efforts if applicable).
</li><li>Support test plan and test case documentation.
</li><li>Collaborate with developers and business teams to verify feature functionality. Administration
</li><li>Facilitate in shortlisting and arranging of candidates for recruitment.
</li><li>Manage Meeting Scheduling &amp; Reservations.
</li><li>Help manage IT documentation, including setup guides, SOPs, and access logs.
</li><li>Coordinate meetings, vendor visits, and IT-related procurement.
</li><li>Onboard new employees by introducing them to company IT policies, tools, and processes.</li>
<li>Provide basic domain knowledge and walkthroughs of internal applications to help new joiners ramp up quickly.</li>
<li>Arrange IT team events and internal social gatherings to celebrate milestones or achievements.
</li><li>Support internal communication, calendar scheduling, team coordination and expense/medical claims.
</li></ul>Education: Bachelors in IT/Computer Science &middot;
<ul><li>Hands-on Experience in IT Inventory Maintenance &amp; Support (Hardware &amp; Software Installations) &middot;
</li><li>Have handled customer support in a technical capacity.
</li><li>Hands-on experience in Application monitoring and Incident Management. &middot; Strong administrative experience.</li>
<li>Must be flexible to take on additional tasks to assist company.</li>
<li>Excellent interpersonal communication and documentation skills with attention to detail.
</li><li>Solid problem-solving with self-driven approach and multitasking.
</li><li>Great attention to detail and accuracy, with a commitment to continuous improvement and service excellence.</li>
<li>Functional Skills / Knowledge Areas</li>
<li>IT Inventory Maintenance &amp; Support (Hardware &amp; Software Installations) &middot; Application monitoring and Incident Management
</li><li>DevOps &amp; Agile (SAFe 5) Administration &middot; Strong analytical skills and solution driven approach</li></ul></div>

IT Support Officer

Faj IT Solutions

We are looking for a dynamic and experienced IT Support Team Lead to manage and oversee IT support operations for an international client specializing in the technical services and retail sectors. This on-site role, based in Islamabad, requires a hands-on leader who can ensure high-quality service delivery, maintain adherence to service level agreements (SLAs), and drive the overall performance and development of the support team. The ideal candidate will be motivated, proactive, and capable of managing both technical and team leadership responsibilities effectively. Key Responsibilities - Resilience in dealing with changing expectations and the environment. - Strong ability to understand and solve problems that arise in daily operations. - Ability to deconstruct information into smaller categories to draw conclusions. - Ability to take ownership of the assigned tasks and responsibilities. - Lead and manage the offshore IT support team to deliver exceptional service and support to the client. - Monitor and Maintaining high standards of service excellence. - Coordinate with international stakeholders and internal teams to align support activities with business objectives. - Develop and implement processes and best practices to improve team productivity and customer satisfaction. - Provide guidance and mentorship to team members, fostering a collaborative and growth-oriented environment. - Prepare and present regular performance reports, highlighting key metrics and areas for improvement. - Drive continuous improvement initiatives to enhance support workflows and reduce downtime. - Manage resource allocation, scheduling, and workload distribution within the team. Required Qualifications - Proven experience in IT support leadership roles, preferably within offshore or international environments. - Demonstrated ability to lead, motivate, and develop a technical team. - Strong communication and interpersonal skills to effectively liaise with internal stakeholders. - Ability to work under pressure and manage multiple priorities in a fast-paced environment. - Proficiency in relevant IT support tools. - Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field is preferred.Job Types: Full-time, Contract

Team Lead IT Support Services Job

Health and Psychiatry/Med Spa

About the JobWe are looking for a proactive, reliable, and technically strong IT Support Engineer to provide end-to-end technical support for our teams. This role involves remote and on-site troubleshooting, user management, system maintenance, and ensuring the smooth functioning of all IT assets and communication tools.Role Description1) IT Support &amp; Systems Management<ul><li>Provide remote support through ConnectWise, LogMeIn, TeamViewer, and Microsoft Teams (screen share).</li><li>Perform Microsoft updates and system optimization.</li><li>Manage application updates (Adobe, eCW, Zoom, Chrome, etc.).</li><li>Conduct antivirus scanning, security checks, and performance optimization.</li><li>Install/uninstall applications as required.</li></ul>2) User &amp; Identity Management<ul><li>Manage Microsoft Azure / EntraID (add users, reset passwords, assign licenses).</li><li>Manage RingCentral virtual accounts.</li><li>Maintain password management systems for Admin, HR, and Management users.</li><li>Add/manage VPN users.</li></ul>3) Security &amp; Network Administration<ul><li>Monitor and manage firewall and security systems.</li><li>Resolve internet issues (Spectrum, routers, network switches).</li><li>Troubleshoot network connectivity issues for devices, phones, and communication tools.</li></ul>4) Office IT Support (On-Site)<ul><li>Physical hardware diagnostics and troubleshooting (keyboards, mice, monitors, webcams, cables, etc.).</li><li>Replace hardware components including monitors, printers, memory, and hard drives.</li><li>Reinstall Windows and configure devices for new users.</li><li>Resolve RingCentral physical phone issues.</li><li>Manage printer toner and basic office equipment upkeep.</li></ul>5) Application &amp; Platform Management<ul><li>Manage eCW users and support ticket handling.</li><li>Support Zoom/RingCentral account management.</li><li>Assist internal departments with technical needs as required.</li></ul>Qualifications<ul><li>Proficiency in Technical Support and Help Desk Support to assist users in resolving software and hardware issues.</li><li>Strong knowledge in Information Technology and Troubleshooting to diagnose and resolve technical problems efficiently.</li><li>Experience in System Administration for managing servers, networks, and ensuring system security and updates.</li><li>Strong analytical and problem-solving skills with the ability to work under pressure and meet deadlines.</li><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field is highly desirable.</li></ul>Interested candidates can apply directly or email their resume to hr@healthandjobs.com with the subject &ldquo;IT Support Engineer &ndash; Application&rdquo;.Pay: Rs200,000.00 - Rs280,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>IT Management: 3 years (Required)</li></ul>Work Location: In person

Information Technology Support Engineer

Abacus Outsourcing

Job description:We are looking for a tech-savvy IT Assistant (Fresher) to support our IT operations. This entry-level role is ideal for recent graduates seeking hands-on experience in troubleshooting, hardware/software support, and basic network administration.Responsibilities:Assist in the setup and maintenance of computer systems and networksProvide first-level technical support to staffInstall and update software, manage user accountsTroubleshoot hardware, software, and network issuesMaintain IT inventory and documentationQualifications:Bachelor&rsquo;s degree in IT, Computer Science, or related fieldBasic knowledge of Windows OS, MS Office, and networkingGood communication and problem-solving skillsWillingness to learn and adaptJob Type: Full-timePay: Rs39,000.00 - Rs40,000.00 per monthWork Location: In person

IT Assistant

Aims Contact Technologies Pvt Ltd

Position Summary: The IT Assistant provides basic technical support to ensure the smooth functioning of IT systems and infrastructure. They assist with troubleshooting, hardware and software installations, and routine maintenance. Due to operational constraints, IT changes cannot be made during active shifts; therefore, the role may require staying back after the shift or arriving early to perform necessary updates or fixes.Key Responsibilities: =&gt; Assist in the installation, configuration, and maintenance of computer hardware and software. =&gt; Provide basic troubleshooting for desktop, printer, and network issues. =&gt; Respond to help desk requests and escalate issues to higher-level IT staff if necessary. =&gt; Perform regular system updates and antivirus checks. =&gt; Support staff with IT-related questions and tasks. =&gt; Maintain inventory records for hardware and software assets. =&gt; Ensure that all IT-related documentation is kept up to date. =&gt; Coordinate and schedule IT changes outside of regular shifts to avoid disruption.Qualifications: =&gt; Diploma or associate degree in IT or related field. =&gt; Basic knowledge of hardware, software, and networking principles. =&gt; Strong communication skills and a customer service-oriented attitude. =&gt; Willingness to adapt working hours to meet the needs of the organization.Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Support Officer

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690 it support jobs IN Islamabad

IT Support

IT Support Officer

Team Lead IT Support Services Job

Information Technology Support Engineer

IT Assistant

IT Assistant

Support Officer