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customer support representative Jobs in Islamabad

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client support representative

Nysonian

<div>Location: Islamabad, Pakistan (Onsite) 
Employment Type: Full-time
About Nysonian 
Nysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.
Our Fast-Growing Portfolio Includes:
<ul><li>NOBL Travel &mdash; redefining modern travel with design, durability, and performance</li><li>
FLO Pilates &mdash; bringing Pilates into homes and wardrobes globally</li></ul>
With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.
Core Values: Winners' Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership
About the Role 
As a Customer Support Representative specializing in retention and growth, you will own the customer experience end-to-end, ensuring satisfaction, resolving issues proactively, and driving value in every interaction. This role goes beyond traditional support; you will identify opportunities to upsell and maximize lifetime value while strengthening long-term loyalty. By leveraging data, insights, and operational tools, you will deliver a measurable impact on retention metrics and revenue growth, collaborating closely with cross-functional teams to align customer success strategies with broader business objectives.
What You Will Do
<ul><li>Omnichannel Customer Engagement: Manage and respond to customer inquiries across phone, email, and chat channels with professionalism, speed, and consistency, ensuring a superior service experience. 
</li><li>
Retention &amp; Loyalty Optimization: Proactively identify customer needs and preferences to strengthen relationships, drive retention, and enhance long-term customer lifetime value. 
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Revenue Enablement through Upselling: Strategically leverage upsell and cross-sell opportunities by recommending tailored solutions that align with customer goals and business outcomes. 
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Consultative Sales Execution: Employ a structured, consultative approach to close deals, meeting or exceeding retention and revenue targets while maintaining exceptional service standards. 
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Data-Driven Recordkeeping &amp; CRM Discipline: Maintain accurate, detailed records of all interactions, transactions, and upsell activity to ensure operational visibility and inform strategic decisions. 
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Cross-Functional Collaboration &amp; Issue Resolution: Partner with marketing, product, and customer success teams to address complex customer needs, escalate and resolve issues, and continuously enhance the customer experience.</li></ul>
Who You Are
<ul><li>Proven Customer Retention Experience: Minimum 4 years in customer support or related roles, with demonstrated success in retention and upselling within US/UK retail or e-commerce. 
</li><li>
Advanced Communication Skills: Exceptional proficiency in English, both written and spoken, enabling clear, professional, and persuasive customer interactions. 
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Customer-Centric Expertise: Strong track record of building trust, resolving issues effectively, and delivering high-value solutions that drive loyalty. 
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Revenue-Oriented Sales Ability: Skilled in upselling and deal closure, consistently achieving or exceeding retention and sales targets. 
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Technical Fluency: Experienced with CRM systems (Gorgias preferred) and e-commerce platforms such as Shopify and Facebook Ads. 
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Analytical Problem-Solving: Adept at managing complex customer situations calmly and efficiently, with data-informed decision-making. 
</li><li>
High Adaptability &amp; Execution: Thrives in fast-paced environments, balancing multiple priorities while maintaining consistent service excellence.</li></ul>
Why You'll Love Working at Nysonian
<ul><li>Collaborate with high-performing teams across fast-growing global brands</li><li>
Meaningful opportunities for growth, ownership, and impact</li><li>
A culture built on accountability, transparency, and execution</li><li>
Competitive compensation, benefits, and wellness-focused perks</li></ul>
Our Commitment 
Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.</div>

Customer Support Representative

Pixako Technologies (Pvt.) Ltd

<div>
 
 The ideal candidate enjoys interacting with others and proactively resolving problems. You will be in charge of providing customer service and assisting customers with their concerns.
 
 
 
 
 
 Job Responsibilities:
 
 <ul>
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 Communicate with customers through different platforms.
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 Responding promptly to customer inquiries.
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 Identify customers&rsquo; needs to achieve satisfaction.
 </li>
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 Acknowledging and resolving customer complaints.
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 Processing orders, forms, applications, and requests.
 </li>
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 Knowing our products inside and out so that you can answer questions.
 </li>
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 Follow standard processes and procedures when it comes to providing the solution.
 </li>
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 Ensure customer satisfaction and provide professional customer support.
 </li>
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 Providing feedback on the efficiency of the customer service process.
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 Keeping records of customer interactions, transactions, comments, and complaints.
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 Timely completion of assignments given by the Team Lead.
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 Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
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 Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate, valid, and complete information by using the right methods/tools.
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 Maintaining a positive, empathetic, and professional attitude toward customers at all times.
 </li>
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 Must be disciplined and aware of work ethics.
 </li>
 </ul>
 
 
 
 
 Requirements:
 
 <ul>
 <li>
 At least 1 - 2 years of chat support experience.
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 Excellent verbal, written, and interpersonal skills.
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 Ability to multi-task, organize, and prioritize work.
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 Customer orientation and ability to adapt/respond to different types of characters.
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 Must be a team player.
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 </ul>
 
 
 
 
 Job Shift: Night/Rotational
 
 
 Location: D-12, Islamabad
 
</div>

Tangent Technologies Pvt Ltd

Job Description:<ul><li>&gt; Provide excellent customer service by answering inbound calls and responding to customer inquiries and concerns via email, chat, or social media.</li></ul>&gt; Identify and escalate priority issues and provide timely resolutions to customer complaints and technical problems. &gt; Build rapport and establish positive relationships with customers by actively listening to their needs and offering relevant solutions or recommendations. &gt; Accurately document customer interactions and maintain up-to-date customer information in the CRM system. &gt; Collaborate with cross-functional teams to ensure a smooth customer experience and contribute to process improvement initiatives. &gt; Meet or exceed individual and team performance metrics, including call handle time, first call resolution, customer satisfaction, and quality assurance scores. &gt; Continuously develop product knowledge and stay up-to-date with industry trends and best practices. &gt; Adhere to company policies and procedures, including privacy and security protocols, and comply with regulatory requirements and standards. &gt; Work in a fast-paced, dynamic environment and maintain a positive attitude and professional demeanor at all times.<ul><li>What we offer?</li></ul>&gt; Wonderful working environment in a start-up setting, and a unique opportunity to learn a complete product cycle. &gt; Professionally nourishing non-bossy environment where your new ideas are welcomed. &gt; Bi-annual increments. &gt; 18 paid leaves &gt; Health &amp; life insuranceJob Type: Full-timeWork Location: In person

Customer Support Rep

Walee Technologies

Location: Islamabad (On-site) I-9 Islamabad Hakeem Easy Finance is looking for a Jr. Recovery Officer to join our growing team in Islamabad. If you're passionate about helping customers, have strong communication skills, and are eager to grow in a fast-paced fintech environment, we want to hear from you!Key Responsibilities:1. Respond to customer inquiries via phone calls, resolving issues related to loan applications, disbursements, repayments, or account status.2. Make outbound calls for follow-ups, repayment reminders, and customer feedback collection.3. Guide users through the mobile application and educate them on how to use the platform effectively.4. Provide accurate, valid, and complete information by using the right methods and tools.5. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.6. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.7. Escalate unresolved issues to the relevant departments (tech, recovery, finance) as per standard operating procedures.8. Meet individual and team performance targets (KPIs) such as call quality, average handling time (AHT), and customer satisfaction scores.9. Adhere to data protection and confidentiality guidelines when handling customer information.Requirements:<ul><li>Fresh graduates or up to 1 year of experience in customer service or a call center environment.</li><li>Excellent written and verbal communication skills in English and/or Urdu.</li><li>Tech-savvy and comfortable using CRM tools and online platforms.</li><li>Ability to multitask and stay organized under pressure.</li><li>A positive attitude and eagerness to learn.</li></ul>Salary &amp; Benefits: PKR 40,000/month ONLYJob Type: Full-time (9AM to 6PM or 10AM to 7PM), Ramzan timings: 9AM to 4PMWork Location: In personPay: Rs40,000.00 per monthWork Location: In person

Customer Support (Recovery Officer)

CLAIM WOLF GROUP

Job Title: Sales RepresentativeJob Type: Full-Time Location: ISLAMABADJob OverviewWe are looking for a motivated and results-driven Sales Representative to actively seek out and engage customer prospects. The ideal candidate will be responsible for generating leads, meeting sales targets, and building strong client relationships.Key Responsibilities<ul><li>Identify and develop new business opportunities</li><li>Present, promote, and sell products/services to prospective customers</li><li>Conduct meetings and product demonstrations</li><li>Achieve monthly and quarterly sales targets</li><li>Maintain relationships with existing clients</li><li>Prepare sales reports and update CRM records</li><li>Handle customer inquiries and resolve complaints professionally</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree (preferred)</li><li>1&ndash;3 years of sales experience (Freshers can also apply)</li><li>Strong communication and negotiation skills</li><li>Target-oriented and self-motivated</li><li>Basic knowledge of MS Office and CRM systems</li></ul>Key Skills<ul><li>Persuasion and negotiation</li><li>Relationship building</li><li>Time management</li><li>Problem-solving</li><li>Professional presentation</li></ul>Compensation &amp; Benefits<ul><li>Competitive salary</li><li>Performance-based incentives</li><li>Career growth opportunities</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthApplication Question(s):<ul><li>Females preferred </li></ul>Work Location: In person

Sales Representative

Halal Ad

Sales Representative &amp; Proposal Writer (Night Shift)We are seeking a sharp, articulate, and highly motivated Sales Representative &amp; Proposal Writer to join our growing team. Please note: This is NOT a call center role. We are looking for a strategic thinker with high-level English Sales Copywriting skills who can identify client pain points and solve them with quality work.The ideal candidate must have clear sales-oriented career goals, showing a passion for closing deals and a drive to increase their earnings through performance-based results.Core Responsibilities<ul><li>Sales Copywriting: Write high-quality, persuasive project proposals for LinkedIn and Freelancing Platforms (e.g., Upwork).</li><li>Lead Generation: Proactively identify and engage with potential international clients.</li><li>Workflow Management: Manage leads and team communication using Trello, Slack, and Google Drive.</li><li>Asset Management: Use Google Drive to organize client briefs, project assets, and collaborative drafts.</li><li>Professional Communication: Maintain clear, professional English communication (written and verbal) with global clients.</li></ul>Requirements &amp; Qualifications<ul><li>Education: Must hold a Bachelor&rsquo;s Degree in a relevant field.</li><li>Skills: Exceptional English Sales Copywriting and written communication.</li><li>Career Focus: Proven interest in sales; motivated by hitting targets and earning commissions.</li><li>Platform Expertise: Proven knowledge of LinkedIn and global freelancing ecosystems.</li><li>Tech Savvy: Professional experience using Trello, Slack, and Google Drive.</li><li>Availability: Must be able to work the Night Shift (8:00 PM &ndash; 4:00 AM).</li></ul>Compensation &amp; Benefits<ul><li>Basic Salary: 40,000 &ndash; 60,000 PKR (depending on experience).</li><li>Growth: Performance-based commission added after the successful completion of the probation period.</li></ul>Contact: 03435306638Website: https://digitalcityguy.com/How to ApplyIf you meet the criteria and are ready to grow your sales career with us:<ul><li>Apply directly through Indeed.</li><li>For a faster response, share your resume via WhatsApp at [ 03435306638 ]. Please mention &quot;Sales Rep Application&quot; in your message.</li></ul>Job Types: Full-time, FresherPay: Rs40,000.00 - Rs70,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Sales: 1 year (Preferred)</li></ul>Language:<ul><li>English (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Sales Representative & Proposal Writer (Night Shift)

Alpha Xerotech (Pvt) Ltd

Job Description:One of the leading companies engaged in sales of office equipment is looking for a dynamic and results-driven Sales Representative to join the team. The ideal candidate will have at least 2 years of sales experience and a strong ability to build relationships with clients. This role involves selling and renting printers, scanners, copiers, and other IT products to businesses, corporate clients, and government organizations.Key Responsibilities:<ul><li>Develop new sales opportunities through prospecting, networking, cold calling, and lead generation.</li><li>Build and maintain strong relationships with corporate and government clients to ensure repeat business and referrals.</li><li>Identify and pursue opportunities in government departments, semi-government organizations, and corporate sectors.</li><li>Handle complete tender processes including tender search, document preparation, tender filing, submission, and follow-ups.</li><li>Coordinate with government procurement departments and ensure compliance with procurement procedures and requirements.</li><li>Prepare quotations, proposals, and technical documentation as per client and tender requirements.</li><li>Achieve monthly and annual sales targets set by the management.</li><li>Maintain records of sales activities, client interactions, and tender submissions.</li></ul>Requirements:<ul><li>Minimum 2 years of sales experience, preferably in office equipment, IT products, or related industry.</li><li>Experience with government tenders, procurement processes, tender filing, and submission is highly preferred.</li><li>Strong communication, negotiation, and persuasion skills.</li><li>Basic technical knowledge of printers, scanners, copiers, and IT hardware is a plus.</li><li>Goal-oriented mindset with a passion for sales and customer satisfaction.</li><li>Must have own conveyance for client visits, government offices, and sales meetings.</li></ul>Compensation:<ul><li>Competitive base salary (if applicable).</li><li>High commission on every sale, offering unlimited earning potential.</li></ul>If you are a motivated sales professional with experience in corporate and government sales and want to maximize your income in a fast-growing industry, this is an excellent opportunity for you.Job Type: Full-time Work Location: In personJob Type: Full-timeWork Location: In person

Sales Executive

Explore 432+ Client support representative in Islamabad this March. Find roles across top companies and apply now to boost your career.

432 client support representative jobs In Islamabad

Customer Support Representative

Customer Support Representative

Customer Support Rep

Customer Support (Recovery Officer)

Sales Representative

Sales Representative & Proposal Writer (Night Shift)

Sales Executive