customer service representative Jobs in Islamabad

customer service representative

client success manager – 1 Jobs in Islamabad

client success manager – 1

client relationship manager (crm) Jobs in Islamabad

client relationship manager (crm)

client success manager – 3 Jobs in Islamabad

client success manager – 3

client support specialist Jobs in Islamabad

client support specialist

client support representative

PetsPark.pk

Job Title: Customer Support Representative Location: E-11 Islamabad, reliable commuting to the office is a must. Job Type: Full-Time Timing: Mon-Sat 9:30AM-6PM Salary: 40,000-60,000 per monthAbout Us: We are looking for a Customer Support Representative to join our team! If you have excellent communication skills, a customer-friendly attitude, and are comfortable using computers, we&rsquo;d love to hear from you.Responsibilities:<ul><li>Handle customer inquiries via phone, email, and chat.</li><li>Assist customers with order-related queries and resolve issues promptly.</li><li>Maintain records of customer interactions and feedback.</li><li>Provide support for order processing and follow-ups.</li><li>Coordinate with other departments to ensure smooth service delivery.</li></ul>Requirements:<ul><li>Female candidates will be preferred.</li><li>Must be located near E-11, Islamabad.</li><li>Strong communication and problem-solving skills with best organizational skills.</li><li>Basic computer knowledge and ability to learn quickly.</li><li>Prior experience in customer support is a plus but not required.</li></ul>What We Offer:<ul><li>Market-competitive salary based on experience and performance</li><li>Professional and friendly work environment</li><li>Growth opportunities within the company</li><li>Performance-based bonuses and incentives</li><li>Training and skill development sessions</li></ul>Work Location This is an office-based role located in E11/2. Candidates must be willing to work onsite.How to Apply: If you meet the criteria, apply now and join our team!Contact us : 0324 2032424Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthAbility to commute/relocate:<ul><li>Islamabad E-11: Reliably commute or planning to relocate before starting work (Required)</li></ul>Work Location: In person

Customer Support Representative CSR Female

Nysonian Inc.

<div>
 
 Location:
 
 Islamabad, Pakistan (Onsite)
 
 
 
 Employment Type:
 
 Full-time
 
 
 
 About Nysonian
 
 
 
 Nysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.
 
 
 
 Our Fast-Growing Portfolio Includes
 
 
 
 <ul>
 <li>
 NOBL Travel &mdash; redefining modern travel with design, durability, and performance
 </li>
 <li>
 FLO Pilates &mdash; bringing Pilates into homes and wardrobes globally
 
 
 </li>
 </ul>
 With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.
 
 
 Core Values: Winners&rsquo; Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership
 
 
 
 About The Role
 
 
 
 As a Customer Support Representative specializing in retention and growth, you will own the customer experience end-to-end, ensuring satisfaction, resolving issues proactively, and driving value in every interaction. This role goes beyond traditional support; you will identify opportunities to upsell and maximize lifetime value while strengthening long-term loyalty. By leveraging data, insights, and operational tools, you will deliver a measurable impact on retention metrics and revenue growth, collaborating closely with cross-functional teams to align customer success strategies with broader business objectives.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Omnichannel Customer Engagement: Manage and respond to customer inquiries across phone, email, and chat channels with professionalism, speed, and consistency, ensuring a superior service experience.
 </li>
 <li>
 Retention &amp; Loyalty Optimization: Proactively identify customer needs and preferences to strengthen relationships, drive retention, and enhance long-term customer lifetime value.
 </li>
 <li>
 Revenue Enablement through Upselling: Strategically leverage upsell and cross-sell opportunities by recommending tailored solutions that align with customer goals and business outcomes.
 </li>
 <li>
 Consultative Sales Execution: Employ a structured, consultative approach to close deals, meeting or exceeding retention and revenue targets while maintaining exceptional service standards.
 </li>
 <li>
 Data-Driven Recordkeeping &amp; CRM Discipline: Maintain accurate, detailed records of all interactions, transactions, and upsell activity to ensure operational visibility and inform strategic decisions.
 </li>
 <li>
 Cross-Functional Collaboration &amp; Issue Resolution: Partner with marketing, product, and customer success teams to address complex customer needs, escalate and resolve issues, and continuously enhance the customer experience.
 
 
 </li>
 </ul>
 
 Who You Are
 
 
 
 <ul>
 <li>
 Proven Customer Retention Experience: Minimum 4 years in customer support or related roles, with demonstrated success in retention and upselling within US/UK retail or e-commerce.
 </li>
 <li>
 Advanced Communication Skills: Exceptional proficiency in English, both written and spoken, enabling clear, professional, and persuasive customer interactions.
 </li>
 <li>
 Customer-Centric Expertise: Strong track record of building trust, resolving issues effectively, and delivering high-value solutions that drive loyalty.
 </li>
 <li>
 Revenue-Oriented Sales Ability: Skilled in upselling and deal closure, consistently achieving or exceeding retention and sales targets.
 </li>
 <li>
 Technical Fluency: Experienced with CRM systems (Gorgias preferred) and e-commerce platforms such as Shopify and Facebook Ads.
 </li>
 <li>
 Analytical Problem-Solving: Adept at managing complex customer situations calmly and efficiently, with data-informed decision-making.
 </li>
 <li>
 High Adaptability &amp; Execution: Thrives in fast-paced environments, balancing multiple priorities while maintaining consistent service excellence.
 
 
 </li>
 </ul>
 
 Why You&rsquo;ll Love Working at Nysonian
 
 
 
 <ul>
 <li>
 Collaborate with high-performing teams across fast-growing global brands
 </li>
 <li>
 Meaningful opportunities for growth, ownership, and impact
 </li>
 <li>
 A culture built on accountability, transparency, and execution
 </li>
 <li>
 Competitive compensation, benefits, and wellness-focused perks
 
 
 </li>
 </ul>
 
 Our Commitment
 
 
 
 Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.
</div>

Customer Support Representative

People Junction

CSR ( 1 -2 Years experience)US Timings Job description:Role Overview<ul><li>Provide excellent customer service by answering inbound calls and responding to customer inquiries and concerns via email, chat, or social media.</li><li>Identify and escalate priority issues and provide timely resolutions to customer complaints and technical problems.</li><li>Build rapport and establish positive relationships with customers by actively listening to their needs and offering relevant solutions or recommendations.</li><li>Accurately document customer interactions and maintain up-to-date customer information in the CRM system.</li><li>Collaborate with cross-functional teams to ensure a smooth customer experience and contribute to process improvement initiatives.</li><li>Meet or exceed individual and team performance metrics, including call handle time, first call resolution, customer satisfaction, and quality assurance scores.</li><li>Continuously develop product knowledge and stay up-to-date with industry trends and best practices.</li><li>Adhere to company policies and procedures, including privacy and security protocols, and comply with regulatory requirements and standards.</li><li>Work in a fast-paced, dynamic environment and maintain a positive attitude and professional demeanor at all times.</li><li>Comfortable working onsite in US time zone</li></ul>Competitive Salary: A competitive compensation package based on experience and skills. Growth Opportunities: Opportunities for professional growth and development. Work Environment: A collaborative and inclusive work environment.Job Type: Full-timePay: Rs60,000.00 - Rs110,000.00 per monthApplication Question(s):<ul><li>The position is Onsite and timings are US Timings . Would you be willing for it?</li><li>Please share your resume at hiring form link: https://tinyurl.com/CSRTTHire</li></ul>Experience:<ul><li>CSR: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Customer Support Representative (CSR)

Rexen Consultancy

We are seeking a Customer Service Support professional to join our packaging wholesale distribution team. The role involves handling customer inquiries, processing orders, book transports as cost saving, and ensuring a high level of customer satisfaction.The ideal candidate will communicate effectively with clients, coordinate with internal teams (sales, warehouse, and logistics), and ensure timely order fulfillment and issue resolution. Responsibilities also include maintaining accurate records, managing customer accounts, and supporting day-to-day operations within the distribution process.Requirements:Previous experience in customer service, preferably in wholesale or distributionStrong communication and problem-solving skillsAbility to manage orders, handle inquiries, and resolve complaints efficientlyFamiliarity with CRM systems and Microsoft OfficeGood organizational skills and attention to detailJob Type: Full-timeApplication Question(s):<ul><li>Are you currently living in Islamabad/Rawalpindi?</li><li>Are you fluent in English?</li></ul>Work Location: In person

Customer Service Support

TT Technologies pvt Ltd (PhoneCase.pk)

Key Responsibilities:<ul><li>Respond to customer inquiries and resolve issues through social media (Facebook, Instagram, WhatsApp).</li><li>Assist customers with product information, order status, and returns.</li><li>Provide guidance and support to customers navigating our e-commerce store.</li><li>Maintain a high level of product knowledge to effectively address customer questions and concerns.</li><li>Collaborate with other team members to ensure timely resolution of customer issues.</li><li>Maintain accurate and detailed records of customer interactions.</li></ul>Requirements:<ul><li>Experience with e-commerce stores and a strong understanding of the online shopping process.</li><li>Proficiency in using Facebook, Instagram, and WhatsApp for customer communication.</li><li>Excellent written and verbal communication skills in English (additional languages a plus).</li><li>Strong problem-solving and decision-making abilities.</li><li>Typing speed of a minimum of 35 words per minute.</li><li>Exceptional interpersonal skills and a friendly, customer-oriented demeanor.</li><li>Ability to work independently and as part of a team.</li><li>Flexible to work during the shift timings of 10:00 AM to 6:00 PM with a 1-hour break.</li><li>High school diploma or equivalent.</li></ul>Salary Range:The salary for this position ranges between 18,000 to 30,000 PKR per month, depending on qualifications and experience.If you are a dedicated and customer-focused professional with the required experience and skills, we invite you to apply for this exciting opportunity to join our team.Job Types: Full-time, Contract Contract length: 12 monthsPay: Rs20,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>We are an online store based in Sector E11, Islamabad. As part of our hiring process, we are currently considering candidates who reside in nearby areas. Could you kindly share your current location?</li><li>Do you have any experience as customer support ?</li></ul>Work Location: In person

Customer Support Representative - Islamabad

Note: This is office Based Job, Our office is in Sector E-11 Islamabad.TT Technologies pvt. ltd looking for the people who will be guiding/supporting customers online.We are a fast-growing e-commerce company managing multiple online brands across Pakistan. We sell on Shopify, Daraz, and other platforms. We are looking for a Customer Chat Support Executive to handle customer inquiries, resolve issues, and ensure a smooth customer experience across all platforms.Key Responsibilities:<ul><li>Respond to customer queries via live chat, WhatsApp, and social media inboxes</li><li>Assist customers with order placement, tracking, cancellations, and returns</li><li>Handle complaints professionally and provide timely solutions</li><li>Follow up with customers to ensure issue resolution</li><li>Maintain proper records of chats and customer interactions</li><li>Coordinate with internal teams for order-related issues</li><li>Maintain a polite, professional, and customer-friendly tone at all times</li><li>Ensure customer satisfaction and positive brand image</li></ul>Requirements:<ul><li>Good English writing skills (basic spoken English preferred)</li><li>Ability to communicate clearly and politely</li><li>Problem-solving mindset</li><li>Basic computer knowledge (typing, browsing, Excel/Sheets)</li><li>Ability to handle pressure and multiple chats</li><li>Punctual, responsible, and team-oriented</li></ul>Job Type: Full-timePay: Rs15,000.00 - Rs25,000.00 per monthEducation:<ul><li>Middle School (Preferred)</li></ul>Location:<ul><li>Islamabad E-11 (Preferred)</li></ul>Work Location: In person

Customer Support Chat Agent

AEG Consulting

We are hiring Area Sales Officers on behalf of our client.Requirements:<ul><li>Prior experience as a Medical Sales Representative or Medical Device Sales Representative</li><li>Up to 2 years of relevant sales experience</li><li>Strong communication and relationship-building skills</li><li>Willingness to travel within the assigned territory</li></ul>Key Responsibilities:<ul><li>Promote medical devices to healthcare professionals</li><li>Achieve assigned sales targets</li><li>Build and maintain strong customer relationships while ensuring effective market coverage</li></ul>Pay: Rs40,000.00 - Rs50,000.00 per monthWork Location: In person

Area Sales Officer (ASO) – Medical Devices

Explore 620+ Client support representative in Islamabad this April. Find roles across top companies and apply now to boost your career.