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it support services l1

Tamkeen Technologies

<div>Tamkeen Technologies is looking for a talented who will be responsible for conducting in-depth analysis of customer service operations, identifying performance trends, and supporting process improvements . this rule will contribute to enhancing service quality and efficiency by generating insights, maintaining service documentation, and assisting with implementation of service enhancement initiatives.
Effective Communication<ul><li>Prepares precise and comprehensive analytical reports and operational summaries.
</li><li>Effectively conveys findings and insights within the team.
</li><li>Adjusts communication style to suit various audiences.</li></ul>
Commitment &amp; Accountability
<ul><li>Ensures the accuracy and punctuality of assigned analytical and reporting tasks.
</li><li>Exhibits a sense of responsibility in achieving results.
</li><li>Adheres to initiatives for enhancing service quality.</li></ul>
Fostering Relationships
<ul><li>Collaborates productively with internal team members.
</li><li>Offers analytical support to colleagues to promote collective success.
</li><li>Sustains a professional and cooperative demeanor during team discussions.</li></ul>
Planning &amp; Organizing
<ul><li>Strategically plans and prioritizes tasks to meet reporting and analysis deadlines.
</li><li>Organizes documentation and reporting outputs for easy access.
</li><li>Aligns work with departmental timelines and objectives.</li></ul>
Initiative
<ul><li>Proactively identifies trends in service performance.
</li><li>Proposes enhancements to tools, workflows, and analytical processes.
</li><li>Seeks opportunities for personal development and increased efficiency.</li></ul>
Requirements
Education Required
<ul><li>Bachelor&rsquo;s degree in Business Administration, Information Technology, or a related field.
</li></ul>Experiences Required
<ul><li>Minimum of 2 years of experience in customer service operations, service performance analysis, or related functions.
</li></ul>Skills Required
<ul><li>Basic proficiency in data analysis and visualization tools (Excel, Power BI).
</li><li>Strong documentation and report-writing skills.
</li><li>Good knowledge of service operations tools and reporting techniques.</li></ul></div>

IT Support Services , L1

<div>
 Tamkeen Technologies is looking for a talented who will be responsible for conducting in-depth analysis of customer service operations, identifying performance trends, and supporting process improvements . this rule will contribute to enhancing service quality and efficiency by generating insights, maintaining service documentation, and assisting with implementation of service enhancement initiatives.
 
 
 
 Effective Communication
 
 
 
 &squf; Prepares precise and comprehensive analytical reports and operational summaries.
 
 
 &squf; Effectively conveys findings and insights within the team.
 
 
 &squf; Adjusts communication style to suit various audiences.
 
 
 
 Commitment &amp; Accountability
 
 
 
 &squf; Ensures the accuracy and punctuality of assigned analytical and reporting tasks.
 
 
 &squf; Exhibits a sense of responsibility in achieving results.
 
 
 &squf; Adheres to initiatives for enhancing service quality.
 
 
 
 Fostering Relationships
 
 
 
 &squf; Collaborates productively with internal team members.
 
 
 &squf; Offers analytical support to colleagues to promote collective success.
 
 
 &squf; Sustains a professional and cooperative demeanor during team discussions.
 
 
 
 Planning &amp; Organizing
 
 
 
 &squf; Strategically plans and prioritizes tasks to meet reporting and analysis deadlines.
 
 
 &squf; Organizes documentation and reporting outputs for easy access.
 
 
 &squf; Aligns work with departmental timelines and objectives.
 
 
 
 Initiative
 
 
 
 &squf; Proactively identifies trends in service performance.
 
 
 &squf; Proposes enhancements to tools, workflows, and analytical processes.
 
 
 &squf; Seeks opportunities for personal development and increased efficiency.
 
 
 
 Requirements
 
 
 
 Education Required
 
 
 &squf; Bachelor's degree in Business Administration, Information Technology, or a related field.
 
 
 
 Experiences Required
 
 
 
 &squf; Minimum of 2 years of experience in customer service operations, service performance analysis, or related functions.
 
 
 
 Skills Required
 
 
 
 &squf; Basic proficiency in data analysis and visualization tools (Excel, Power BI).
 
 
 &squf; Strong documentation and report-writing skills.
 
 
 &squf; Good knowledge of service operations tools and reporting techniques.
</div>

Smart Technology Solutions

<div><ul><li>Eliminate recurring incidents through permanent fixes</li>
<li>Build and extend automation to remove manual work</li>
<li>Lead Sev-1 and Sev-2 incidents and close within SLA</li>
<li>Coach L1 and L2 teams on tools and best practices</li>
<li>Lead complex IT projects end to end</li>
<li>Supervise service teams and drive client improvement</li>
<li>You ensure all services meet contractual and SLA commitments</li>
<li>You use data to improve service quality and reliability</li>
<li>You listen to clients and turn feedback into real technical change</li>
</ul>
Requirements<ul>
<li>
Bachelor degree in Computer Science or Information Technology</li>
<li>Professional certifications preferred ITIL Microsoft or similar</li>
<li>Minimum 8 years experience in IT support or managed services</li>
<li>Strong background in enterprise environments</li>
<li>Strong problem management and trend analysis skills</li>
<li>Hands on scripting and automation experience</li>
<li>Clear leadership during critical incidents</li>
<li>Ability to train and mentor technical teams</li>
<li>Strong client and stakeholder alignment skills</li>
<li>Proven project delivery across multiple workstreams</li>
</ul>
Benefits<ul><li><ul>
<li>
A culture of growth: Many of our leaders started in junior roles &mdash; we believe in investing in our people and growing talent from within.</li>
<li>Continuous feedback: We don&rsquo;t wait for annual reviews &mdash; we believe in real-time coaching and development.</li>
<li>Supportive &amp; collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.</li>
<li>A space for every personality: Love socializing? You&rsquo;ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We&rsquo;ve got dedicated Focus Rooms perfect for deep work.</li>
<li>Flexible work options: Enjoy up to 6 Work from Home days per month &mdash; balance that works for you.</li></ul></li></ul></div>

Senior IT Services Engineer

DXC Technology

<div>
 
 Job Description
 
 
 
 Job Summary
 
 
 The Level 2 Support Engineer for Web Applications is responsible for troubleshooting, diagnosing, and resolving issues related to web-based software platforms. They serve as the escalation point for Level 1 support and work closely with development, QA, and infrastructure teams to ensure system stability and customer satisfaction.
 
 
 Key Responsibilities
 
 
 Issue Investigation &amp; Resolution
 
 
 Handle escalated tickets from Level 1 support (L1) involving functional or technical issues in web applications.
 
 
 Reproduce issues in test/staging environments to identify bugs or misconfigurations.
 
 
 Conduct detailed log analysis, SQL/database checks, and API validation.
 
 
 Incident Management
 
 
 Classify and prioritize incidents based on severity and business impact.
 
 
 Escalate unresolved issues to Level 3 (development team) with proper documentation and root cause findings.
 
 
 Collaborate with L1 and L3 teams during major incidents and post-incident reviews.
 
 
 User Support &amp; Communication
 
 
 Communicate with business users or clients to gather additional information when needed.
 
 
 Provide workarounds or solutions while permanent fixes are being developed.
 
 
 Maintain knowledge base and support documentation.
 
 
 Technical Tasks
 
 
 Prepare scripts or SQL queries to validate data or resolve issues.
 
 
 Perform basic configuration changes or updates in non-production environments.
 
 
 Conduct release verification and smoke testing after deployments.
 
 
 Continuous Improvement
 
 
 Analyze recurring issues to suggest long-term fixes or enhancements.
 
 
 Provide feedback to development/QA teams to improve application stability and usability.
 
 
 
 Skills &amp; Qualifications
 
 
 
 Technical Skills:
 
 
 Strong understanding of various technologies (Java, .net and visual basic)
 
 
 Experience with web application architectures (e.g., client/server, REST APIs).
 
 
 Familiarity with databases (MySQL, SQL Server, PostgreSQL, Oracle) and ability to write basic queries.
 
 
 Exposure to version control (Git), CI/CD tools, and cloud platforms (AWS, Azure, GCP) is a plus.
 
 
 
 Soft Skills
 
 
 
 Strong analytical and problem-solving skills.
 
 
 Excellent communication and documentation abilities.
 
 
 Ability to work independently and under pressure.
 
 
 Communication: Slack, Microsoft Teams, Email
 
 
 Code/CI: Git, Jenkins, GitHub Actions
 
 
 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We&rsquo;re committed to fostering an inclusive environment where everyone can thrive.
 
 
 
 Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available
 
 here
 
 
 .
 
 
</div>

RR-0203072 - Sr Analyst III Software Engineering

Avensys Consulting

<div>
 
 Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.
 
 
 
 
 
 
 
 
 
 
 
 We are seeking for
 
 Command Center Analyst
 
 Position
 
 
 
 
 
 
 Position Details:
 
 
 
 
 Command Center Analyst
 
 (1 year Onsite Assignment)
 
 
 
 
 
 Location: Riyadh, Saudi Arabia (Onsite required, Proficiency in Arabic Language is Mandatory)
 
 
 
 
 Engagement Type: Contract &mdash; 1 year (Renewable)
 
 
 
 
 Start Date: Immediate / As soon as available
 
 
 
 
 Yrs of Exp: Min 2+ years of relevant experience
 
 
 
 
 
 
 
 
 
 
 Job Description:
 
 
 <ul>
 <li>
 Monitor IT infrastructure alerts and events across network, server, and application systems using monitoring tools.
 </li>
 <li>
 Create and categorize tickets in the ITSM system (e.g., ServiceNow, BMC) as per SOPs upon detection of defined alerts or threshold breaches.
 </li>
 <li>
 Follow predefined workflows to notify relevant resolver groups or escalate incidents when needed.
 </li>
 <li>
 Operate in a 24x7 shift environment (including night and weekend shifts).
 </li>
 <li>
 Maintain event logs and document issues accurately for further triage and resolution.
 </li>
 <li>
 Support initial validation of events (false positive elimination) based on standard checks.
 </li>
 <li>
 Collaborate with L1/L2 support teams for incident handover or follow-up.
 </li>
 <li>
 Ensure compliance with monitoring KPIs and SLAs for incident detection and ticket creation.
 </li>
 <li>
 Assist in upkeep of monitoring dashboards and tools under supervision.
 </li>
 <li>
 Participate in periodic system health checks and basic IT operations tasks based on SOPs.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 2&ndash;5 years in NOC/Helpdesk/Operations
 </li>
 <li>
 Familiarity with monitoring tools.
 </li>
 <li>
 ITIL Foundations
 </li>
 <li>
 Strong communication Skills.
 </li>
 <li>
 Readiness for 24&times;7 shifts.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 WHAT&rsquo;S ON OFFER:
 
 
 
 You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.
 
 
 
 
 
 
 
 
 
 
 
 To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to
 
 uma@aven-sys.com
 
 . Your interest will be treated with strict confidentiality.
 
 
 
 
 
 CONSULTANT DETAILS:
 
 
 Consultant Name : Uma
 
 
 AvensysConsultingPteLtd
 
 
 
 
 
 
 
 Privacy Statement:
 
 
 Data collected will be used for recruitment purposes only. Personal data provided will be used strictly in accordance with the relevant data protection law and Avensys' privacy policy.
 
 
 
</div>

Command Center Analyst

sirar by stc

<div>
 
 
 Company Overview:
 
 
 
 Advanced technology and cybersecurity company (sirar) established by stc, the region&rsquo;s ICT and digital services provider, sirar by stc is a cutting-edge cybersecurity provider that empowers organization to take control of their cyber capabilities and digital environments. As experts in business security and privacy. We offer a comprehensive range of solutions that help you to operate online safely, securely, and efficiently. The tools we provide help organizations detect and prevent cybersecurity attacks, safeguard their digital future, and provide protection and security from that point forward.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Support and Manage IAM Solutions: Assist in the configuration and administration of Sailpoint IAM, IBM SSO, Beyond Trust PAM, VMware MDM, and Safenet MFA solutions to support operational needs.
 </li>
 <li>
 Issue Resolution: Address and resolve escalated issues from L1 support teams, ensuring timely responses to minimize disruptions.
 </li>
 <li>
 System Updates: Participate in system updates and upgrades as required to maintain functionality and security.
 </li>
 <li>
 Request Analysis: Analyze incoming requests for potential risks, providing insights to guide decision-making.
 </li>
 <li>
 Change Management Participation: Support the change management process by documenting and executing system changes as directed.
 </li>
 <li>
 System Handover Assistance: Facilitate the handover of new systems and services, ensuring smooth transitions and knowledge transfer.
 </li>
 <li>
 Knowledge Transfer Support: Assist in providing knowledge transfer sessions to L1 teams, enhancing their ability to handle common issues.
 </li>
 <li>
 Access Control Input: Contribute to recommendations for implementing access controls that align with security policies.
 </li>
 <li>
 System Health Checks: Conduct regular health checks to monitor system availability and security status.
 </li>
 <li>
 Vulnerability Identification: Assist in identifying system vulnerabilities and support mitigation efforts.
 </li>
 <li>
 Feature Utilization Review: Help identify unused features within the system to enhance efficiency.
 </li>
 <li>
 Performance Monitoring: Monitor system performance and report on any issues that may require attention.
 </li>
 <li>
 System Maintenance: Participate in regular system clean-up activities to ensure optimal performance and data integrity.
 </li>
 <li>
 Disaster Recovery Support: Assist in disaster recovery drills to ensure readiness and effective response strategies
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree in computer science, or a related discipline.
 </li>
 </ul>
 
 
 
 
 
 Professional Certifications Preferred:
 
 
 <ul>
 <li>
 Preferred industry-based certifications (CompTIA Security+, and vendor related certifications)
 </li>
 </ul>
 
 
 
 
 
 Years of Experience:
 
 
 
 
 
 <ul>
 <li>
 3 - 5 years in relevant experience.
 </li>
 </ul>
 
 
 
 
 
 Skills:
 
 
 <ul>
 <li>
 Basic understanding of access control systems, including IAM, SSO, PAM, MDM, and MFA.
 </li>
 <li>
 Knowledge of the identity lifecycle, focusing on user onboarding and offboarding.
 </li>
 <li>
 Some hands-on experience with IDM platforms and authentication technologies such as SAML, LDAP, and basic SSO implementations.
 </li>
 <li>
 Understanding of user provisioning and de-provisioning processes, with awareness of IDP-initiated workflows.
 </li>
 <li>
 Basic experience with IBM DB2 and LDAP for user data management.
 </li>
 <li>
 Awareness of information security policies and practices relevant to identity management.
 </li>
 <li>
 Ability to troubleshoot, diagnose, and resolve common issues in identity management systems.
 </li>
 <li>
 Relevant technology-based certification is beneficial but not mandatory.
 </li>
 </ul>
 
 
</div>

IAM Senior Specialist

<div>
 
 Focuses on monitoring, detection, and triaging of infrastructure events and alerts. The team ensures 24x7 visibility into enterprise systems using centralized tools, supports proactive identification of incidents, and triggers response workflows by logging tickets into the ITSM system. This function is a critical part of maintaining operational stability and service continuity.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Monitor IT infrastructure alerts and events across network, server, and application systems using monitoring tools.
 </li>
 <li>
 Create and categorize tickets in the ITSM system (e.g., ServiceNow, BMC) as per SOPs upon detection of defined alerts or threshold breaches.
 </li>
 <li>
 Follow predefined workflows to notify relevant resolver groups or escalate incidents when needed.
 </li>
 <li>
 Operate in a 24x7 shift environment (including night and weekend shifts).
 </li>
 <li>
 Maintain event logs and document issues accurately for further triage and resolution.
 </li>
 <li>
 Support initial validation of events (false positive elimination) based on standard checks.
 </li>
 <li>
 Collaborate with L1/L2 support teams for incident handover or follow-up.
 </li>
 <li>
 Ensure compliance with monitoring KPIs and SLAs for incident detection and ticket creation.
 </li>
 <li>
 Assist in upkeep of monitoring dashboards and tools under supervision.
 </li>
 <li>
 Participate in periodic system health checks and basic IT operations tasks based on SOPs.
 </li>
 <li>
 Basic familiarity with infrastructure domains such as Windows, AD, network, and servers is preferred.
 </li>
 <li>
 Proficiency in basic report preparation using Excel and documentation using word processing tools is essential.
 </li>
 <li>
 Attention to detail and ability to follow runbooks/SOPs precisely.
 </li>
 <li>
 Good written and verbal communication skills.
 </li>
 <li>
 Customer oriented approach is always expected.
 </li>
 </ul>
 
 
 
 
 
 Basic Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field, or equivalent experience.
 </li>
 <li>
 0&ndash;2 years of relevant experience in an IT monitoring or support role.
 </li>
 <li>
 Willingness to work 24x7 rotational shifts.
 </li>
 <li>
 Good analytical and problem-solving skills.
 </li>
 <li>
 Ability to handle repetitive monitoring tasks with diligence and accuracy.
 </li>
 </ul>
 
 
 
 
 
 Other Qualifications:
 
 
 <ul>
 <li>
 An advanced degree in a relevant field is a plus
 </li>
 </ul>
 
 
</div>

Infrastructure Monitoring Analyst (L1 Support)

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IT Support Services , L1

IT Support Services , L1

Senior IT Services Engineer

RR-0203072 - Sr Analyst III Software Engineering

Command Center Analyst

IAM Senior Specialist

Infrastructure Monitoring Analyst (L1 Support)