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it support specialist

Riley Children's Foundation, LLC

<div></div><div><div><h1 class="jobSectionHeader"><b>Position Purpose</b></h1></div><p>
The People Operations Specialist plays a key operational role supporting the employee lifecycle and day-to-day workplace experience. This position supports Human Resources (HR), Talent Development (TD), Facilities, and End-User Information Technology (IT) to ensure employees are onboarded smoothly, supported consistently, and able to do their best work in a well-run environment. The Specialist is highly organized, service-oriented, and comfortable juggling multiple priorities with discretion and attention to detail.</p><div></div><div><h1 class="jobSectionHeader"><b><br>
Key Reponsibilities</b></h1></div><div><ul><li><b>
Human Resources</b></li></ul></div><div><ul><li><b>
Employee Support:</b> Serve as a first point of contact for employee questions and requests; triage inquiries and escalate as appropriate.</li><li>
Support core HR processes including:<ul><li>
New hire paperwork, employee file maintenance, and data accuracy in HRIS and other HR systems</li><li>
Offer letter coordination and onboarding/offboarding administration</li><li>
Process background and professional reference checks</li><li>
Status changes (promotions, leaves, terminations) documentation and workflow tracking</li><li>
Open enrollment, Annual Reviews, Employee Immunizations</li></ul></li><li>
Coordinate benefits and leave administration support (e.g., enrollment materials, vendor communications, tracking documentation) in partnership with HR leaders/benefits brokers.</li><li>
Assist with compliance-related tasks (I-9/E-Verify processes as applicable, policy acknowledgements, required training tracking, poster compliance coordination, etc.).</li><li>
Support HR programs such as recognition, engagement surveys, anniversaries, and culture initiatives.</li><li>
Maintain confidential employee records and uphold privacy standards in all interactions.</li></ul></div><div></div><div><ul><li><b><br>
Talent Development</b></li></ul></div><div><ul><li><b>
Learning Session Support:</b> Coordinate logistics, including scheduling sessions, booking rooms, sending invitations, ordering food, and tracking attendance/completions.</li><li>
Support facilitation needs (materials preparation, printing, supplies, room setup for sessions).</li><li><b>
360 Coordination:</b> Collect 360 rater lists from each participant. Coordinate all 360 scheduling (including individual coaching sessions), manager briefings, kick-offs, and group sessions.</li><li><b>
Learning Management System (LMS):</b> Set up learning sessions, enrollments, and communications in LMS. Maintain training sign-ups, completions, and staff records.</li><li>
Track metrics for participation and completion and prepare basic reports for leaders.</li><li>
Create and manage project portals (e.g., TalentSmartEQ, Blanchard Exchange) when required.</li><li>
Maintain updates to talent resources such as Career Maps (staff-facing visual resources).</li><li>
Support professional development request process (form collection, coordinating approvals, tracking, logistics).</li></ul></div><div></div><div><ul><li><b><br>
Facilities &amp; Workplace Experience</b></li></ul></div><div><ul><li><b>
Office Liaison:</b><b> </b>First point of contact for building services (Security, Parking, Maintenance) and for staff with Facilities inquiries.</li></ul></div><div><ul><li>
Coordinate workplace operations to support a safe, functional, and welcoming environment:<ul><li>
Requesting and creating office access badges, keys, administration of workstation reservation software,</li><li>
Office supply ordering and inventory management,</li><li>
Conference room readiness, overall office presentation.</li></ul></li><li>
Submit and track facilities requests (e.g., repairs, maintenance, security) with building management and vendors.</li>
Partner with People Operations Manager as needed to support incident reporting, emergency procedures communication, and basic compliance tracking.<br>
<li>
</li></ul></div><div><ul><li><b>
End-User IT Support</b></li></ul></div><div><ul><li><b>
End-user IT provisioning and access:</b> Liaise with IT providers for staff onboarding/offboarding and ongoing operations<ul><li>
Ensure onboarding staff receive the appropriate systems access</li><li>
Coordinate ordering of new end-user equipment, as needed</li><li>
Hardware return logistics and deprovisioning completion</li></ul></li><li>
Maintain and reconcile IT asset inventory records and assist with lifecycle tracking.</li><li><b>
Daily Operations:</b> Support the People Operations Manager with the implementation and administration of end-user information technology services for the organization.<br>
</li></ul></div><div><ul><li><b>
Administrative</b></li></ul></div><ul><li><b>
Meetings: </b>Prepare for and actively participate in all Riley Children&rsquo;s Foundation meetings as appropriate. Ensure expectations and tools for meeting agendas and follow-up are implemented.</li><li><b>
Budget</b>: Work with your officer/direct manager to develop, manage and monitor the budget, staying within overall budget guidelines.</li><li><b>
Technology</b>: Understand and effectively use the technology available at the Riley Children&rsquo;s Foundation.</li><li><b>
Compliance</b>: Ensure strict compliance with all Foundation policies, as well as local, state and federal laws that govern business practices.</li></ul><div></div><div><ul><li><b><br>
Other Duties as Assigned</b></li></ul></div><div><ul><li><b>
Riley Children&rsquo;s Foundation events</b>: Participate in Riley Children&rsquo;s Foundation events as requested.</li><li>
Other duties as assigned.</li></ul></div><div></div><div><h1 class="jobSectionHeader"><b><br>
Education and Experience</b></h1></div><div>
To perform this job successfully, an individual must have the following education and/or experience.</div><div><ul><li><b>
Education</b>: Bachelor&rsquo;s degree is required with a concentration in Human Resources, Business, or Behavioral Science field preferred. Working knowledge of HRIS, talent management, and end-user IT systems. Experience with benefits coordination strongly preferred.</li></ul></div><ul><li><b>
Experience</b>: Minimum of 2 to 4 years of experience in areas including HR, organization development, end-user IT, and facilities, preferably in a non-profit/fundraising environment.</li></ul><div><ul><li><b>
Skills</b> Exceptional customer service approach. Individual must be exceedingly well organized and have high attention to detail. The ability to interact with staff (at all levels) in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful, and efficient, with a high level of professionalism and confidentiality is crucial to this role. Exceptional written and verbal communication skills. Demonstrated success in a &ldquo;best practice&rdquo; human resource function. Proficiency in Microsoft Office products with a key focus on Word, Excel and Outlook; experience with SharePoint is a plus<b>.</b> Proficiency in use of databases.</li><li><b>
Qualities</b>: Personal belief in Riley Children&rsquo;s Foundation vision, mission, core values and strategic direction. Enthusiastic about working with children and families. Results oriented. Ability to work independently under pressure and effectively prioritize a varied and diverse workload. Creative and resourceful. Inquisitive and sharp minded coupled with demonstrated aptitude for strategic donor or customer experience strategy. Self-motivating and self-starting. Ability to take quiet pride in one&rsquo;s work. Perseverance. Optimistic and positive. Team player. Must adhere to the highest ethical standards. Professional demeanor. Occasional evening and weekend work.</li></ul></div></div>

People Operations Specialist

Delta Faucet Company

<div><p>At Delta Faucet, we are committed to transforming everyday experiences with water through innovative products and exceptional service. As a leader in the plumbing industry, we take pride in our dedication to quality, sustainability, and customer satisfaction. We believe that diverse perspectives strengthen our mission to create solutions that inspire and elevate the lives of all our customers. We welcome individuals from all backgrounds to join us on this journey toward inclusivity and excellence.</p><p></p><p>
We are seeking an <b>Onsite IT Endpoint Specialist</b> to partner with our plant operations teams in driving efficiency and innovation on the manufacturing floor. In this role, you will design, implement, and support technology solutions that improve processes, enhance system performance, and enable smarter ways of working. From researching cost-effective tools and best practices to providing hands-on support for hardware, software, and mobile devices, you will play a key role in ensuring our operations run smoothly while advancing automation and digitization across the plant.</p><p></p><p><b>
Responsibilities</b></p><ul><li>
Apply research skills to identify, evaluate, and recommend innovative methods and solutions to complex business needs.</li><li>
Stay knowledgeable of emerging technologies, analyzing their potential impact and benefits for plant operations.</li><li>
Design, build, configure, deploy, and support endpoint technology solutions across hardware, software, and mobile devices.</li><li>
Provide endpoint application support and collaborate with IT teams to deploy, configure, manage, and optimize endpoint technologies (e.g., SCCM, Intune, MDM).</li><li>
Continuously assess endpoint performance for scalability, reliability, and user experience; implement improvements as needed.</li><li>
Develop and document troubleshooting procedures; conduct root cause analysis and implement preventative measures.</li><li>
Address endpoint-related integration challenges by partnering with IT teams and stakeholders.</li><li>
Provide training and knowledge transfer to IT support teams and end-users.</li><li>
Act as a subject matter expert for endpoint technologies, advising on best practices and solutions.</li><li>
Lead the implementation of endpoint solutions, ensuring seamless integration with existing infrastructure.</li><li>
Manage application and patch deployment to ensure compliance, security, and operational resilience.</li></ul><p></p><p><b>
Qualifications</b></p><ul><li>
Exceptional knowledge of computer hardware, including desktops, laptops, handheld scanners, printers, and related devices.</li><li>
Minimum of 5 years of relevant IT support or endpoint management experience.</li><li>
Industry-related certifications preferred (A+, Network+, MTA, MCTS).</li><li>
Strong knowledge of Microsoft Windows 10/11, Windows Server, TCP/IP, and endpoint virtualization platforms.</li><li>
Hands-on experience with Microsoft Endpoint Configuration Manager (SCCM), Intune, and application packaging/deployment.</li><li>
Solid understanding of endpoint technologies, device management, and security solutions.</li><li>
Familiarity with mobile device management (MDM) solutions and enterprise imaging/deployment practices.</li><li>
Excellent troubleshooting, communication, and customer service skills with proven ability to work independently in fast-paced environments.</li><li>
Experience in manufacturing or plant floor support is a strong plus.</li></ul><p></p><p><b>
Other Considerations:</b></p><p>
This role will be based onsite in our Jackson, TN location</p><p></p><p><b>
Why Join Us?</b></p><p>
At Delta Faucet Company, our people are our greatest assets. We value different perspectives and fostering an inclusive environment. You&rsquo;ll have the opportunity to shape the future of our brand, working alongside passionate professionals committed to excellence and innovation. Join us to lead progressive growth and make a significant impact within a leading organization.</p><p>
Here are some of the benefits we offer for your personal and professional growth:</p><ul><li><b>
Culture:</b> Recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.</li><li><b>
Wellbeing:</b> Comprehensive benefit plans; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.</li><li><b>
Learning &amp; Development:</b> LinkedIn Learning access; internal opportunities to work on projects cross-company.</li><li><b>
Social Impact:</b> Four employee-led and self-directed Business Resource Groups; Paid volunteer day annually; Employees share their time, skills and talent with charities and nonprofit organizations across the U.S. and around the globe.</li></ul><p></p><h2 class="jobSectionHeader"><b>
Company: Delta Faucet Company</b></h2><p></p>
Full time<p></p>
Hiring Range: $27.40 - $42.96 USD<p></p>
Actual compensation may vary based on various factors including experience, education, geographic location, and/or skills.<p></p><p><i>
Delta Faucet Company</i> <i>(the &ldquo;Company&rdquo;) is an equal opportunity employer and</i> <i>we </i><i>strive to employ the most qualified individuals for every position</i><i>.</i> <i>The Company makes employment decisions only based on merit. It is the Company&rsquo;s policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all people involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.</i></p><p></p><p><i>
Delta Faucet Company </i><i>is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.</i></p><p></p><p><i>
E-Verify Participation Poster:</i><i> </i>English &amp; Spanish</p><p><i><br>
E-verify Right to Work Poster:</i><i> </i><i>English</i><i>,</i><i> </i><i>Spanish</i></p><p></p>
#LI-Remote</div>

Onsite IT Endpoint Specialist

Zones, LLC

<div>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 <strong>
  Company Overview:
  <br/>
  <br/>
 </strong>
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
 <br/>
 <br/>
 Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
 <br/>
 <br/>
 <strong>
  Position Overview
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  <br/>
 </strong>
 <strong>
  Term: 1+ year
  <br/>
  <br/>
 </strong>
 <strong>
  Location: Indianapolis, IN
  <br/>
  <br/>
 </strong>
 <strong>
  Pay: $22.00 - $26.00; commensurate with experience
  <br/>
  <br/>
 </strong>
 <strong>
  Hours: 8:00 am &ndash; 5:00 pm
  <br/>
  <br/>
 </strong>
 As a Help Desk Support Analyst, you&rsquo;ll play a key role in ensuring our global teams have the technology they need to innovate, collaborate, and deliver exceptional experiences to our customers and athletes worldwide. You&rsquo;ll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission.
 <br/>
 <br/>
 <strong>
  What you will do as the Help Desk Support Analyst:
  <br/>
  <br/>
 </strong>
 <em>
  The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.
  <br/>
  <br/>
 </em>
 <ul>
  <li>
   Respond to incoming queries from employees via phone, email, or ticketing systems, resolving technical issues related to hardware (e.g., laptops, desktops), software (e.g., Microsoft Office, SAP, or proprietary tools), and network connectivity.
  </li>
  <li>
   Perform initial troubleshooting and diagnostics, escalating complex issues to higher-tier IT teams when necessary.
  </li>
  <li>
   Assist with onboarding new team members by setting up accounts, configuring devices, and providing basic IT training.
  </li>
  <li>
   Maintain accurate records of incidents and resolutions in a service management system (e.g., ServiceNow or similar).
  </li>
  <li>
   Support remote and hybrid work environments, ensuring tools like VPNs, collaboration platforms (e.g., Microsoft Teams), and mobile devices function effectively.
  </li>
  <li>
   Contribute to knowledge base articles or FAQs to empower self-service solutions for common issues.
  </li>
  <li>
   Stay updated on IT systems, new product releases, and emerging technologies to provide proactive support.
  </li>
  <li>
   Collaborate with global IT teams to ensure consistent service delivery across regions.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Will Bring To The Team
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  <br/>
 </strong>
 <ul>
  <li>
   1-3 years of experience in a help desk or IT support role.
  </li>
  <li>
   Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic networking concepts (e.g., Wi-Fi, VPN).
  </li>
  <li>
   Familiarity with IT ticketing systems and remote support tools (e.g., TeamViewer, SCCM).
  </li>
  <li>
   Strong communication skills, with the ability to explain technical concepts to non-technical users in a clear, patient manner.
  </li>
  <li>
   A problem-solving mindset and a passion for delivering excellent customer service.
  </li>
  <li>
   Ability to work in a fast-paced, team-oriented environment with a global scope.
  </li>
  <li>
   Bonus: Experience with SAP, retail POS systems, or multilingual skills (e.g., English plus German, Spanish, etc.), given international presence.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Zones Offers a Comprehensive Benefits Package
  <br/>
  <br/>
 </strong>
 While we&rsquo;re committed to providing top-tier solutions, we&rsquo;re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
 <br/>
 <br/>
 At Zones, work is more than a job &ndash;with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you&rsquo;re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
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 All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.
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 Zones participates in E-Verify. E-Verify is a system that compares information from a team member&rsquo;s Form I-9 to federal records to confirm their eligibility to work in the United States.
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</div>


Help Desk Analyst L1

arbor homes

<div><div>About The Role:</div><div></div><div>
Arbor Homes is currently looking for an IT Systems Analyst. This is a Tier 1 IT service desk role. The right candidate is a very likeable person with great &ldquo;bedside manners,&rdquo; a strong desire to help people and fix problems, solid desktop, and network support technical skills, and can work both independently and as part of a cohesive team.</div><div></div><div>
Why Arbor?</div><div></div><div>
Are you looking for a dynamic career in a lively workplace committed to customer service? Arbor is one of the fastest growing new home builders in Indianapolis. We are looking for team members with enthusiasm and skill to help provide even better experiences and higher-quality homes for our buyers. When it comes to what sets Arbor apart among new home builders, the first answer is our culture. Rather than chasing profits and cutting corners, our team puts quality and customers first. If you are creative and committed to helping people, you will love working with us!</div><div></div><div>
What Will You Be Doing?</div><ul><li>
Provide an exceptional customer service experience in a positive manner.</li><li>
Be a clear and positive communicator at all times.</li><li>
Collaborate with all members of IT, ensuring urgent issues are assigned and communicated for immediate attention.</li><li>
Greet our internal customers, respond quickly and attentively with focus on them as you work to remedy their request.</li><li>
Ask open ended, qualifying questions to identify and resolve internal customer&rsquo;s needs as an entry level, Tier 1 technician.</li><li>
Ability to communicate well and in a professional manner through in-person conversation, phone calls, email, and chat or instant messaging, as well as the support ticketing system.</li><li>
Be diligent in creating tickets for walk ups to track volume and types of issues managed.</li><li>
Able to gather information, triage, obtain screenshots, ask questions, and create tickets.</li><li>
Responsible to ensure meeting room technology is in working order and support as needed to ensure upcoming meetings are successful with technological needs.</li><li>
Distributes new and replacement equipment for onboarding and tech refresh for employees.</li><li>
Brings ideas to add efficiencies and process improvements to role.</li><li>
Troubleshoot, repair, or replace equipment such as computers, monitors, printers, peripherals, smart phones, tablets, headphones, conference room tablets, smart televisions, network devices, etc.</li><li>
Be on the leading edge of ensuring our company meets all necessary security requirements, adherence to policies and procedures.</li><li>
Familiarity with the following technology:<ul><li>
Active Directory</li><li>
Microsoft 365</li><li>
Cisco Meraki</li><li>
General Networking</li><li>
Laptop Imaging</li><li>
Multi-Factor Authentication</li><li>
Laptops, Dock Units, Monitors, and cabling</li><li>
Wi-Fi, Bluetooth</li><li>
Mobile Phone device set up (IPhone)</li><li>
Microsoft Intune</li><li>
Security and Update Patching</li><li>
Remote Control support software</li><li>
Desktop / Laptop Hardware troubleshooting</li><li>
Microsoft Teams</li></ul></li></ul><div></div><div>
What Will You Bring?</div><ul><li>
Customer service experience in a demanding environment while juggling multiple tasks at one time.</li><li>
Exceptional communication skills</li><li>
Education, experience, or certifications in a technical capacity</li><li>
Ability to execute and deliver results within the confines of an existing process.</li><li>
Willingness and eagerness to grow and learn and loves helping others.</li></ul><div></div><div><i>
This is subject to change based on needs or if special circumstances should arrive.</i></div><div></div><div><i>
Arbor Homes is committed to creating an inclusive workplace. Arbor Homes is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.</i></div><div></div><div><i>
Arbor </i><i>Homes participates in</i><i> E-Verify</i></div><div></div><div>
Business Unit -</div>
Arbor Homes</div>

IT Systems Analyst

Pearson

<div><p><b>PRIMARY RESPONSIBILITIES:</b></p>
<p>The Sales Excellence Administrator provides front line customer service and platform support. Key duties will consist of providing customer service excellence for instructors, students, and B2B customers utilizing the Pearson Skilling Suite and eCommerce platform. Ideal candidate has an IT training and courseware understanding, strong customer service background, and eCommerce platform experience.</p>
<p><b>Customer Service Support:</b></p>
<ul><li>Serve as first line of contact for customer service escalations.</li>
<li>Document new processes/procedures.</li>
<li>Organize, update and maintain Customer Service documentation.</li>
<li>Assist in troubleshooting technical issues.</li>
<li>Provide white glove service for customers</li>
</ul><p><b>Schedule Requirements:</b></p>
<ul><li>This is a full-time position with 40 hours of covered shifts per week.</li>
<li>Our ideal candidate demonstrates teamwork, with the availability to work an assigned eight (8) work-hour shift plus a 30-minute or one (1) hour unpaid lunch break between the hours of 7:00 AM and 6:00 PM Monday - Friday.</li>
<li><ul><li>Seeking one candidate to fill US Eastern time slot and one candidate to fill US Pacific time slot.</li></ul></li>
<li>Candidate must be open to flexible scheduling which may require occasional off hours shifts during peak registration periods. Schedule changes, when necessary, will be communicated no less than two weeks in advance.</li>
</ul><p><b>Qualifications</b></p>
<ul><li>2 year degree in business or related field preferred</li>
<li>1-3 years experience in customer service and or IT support</li>
</ul><p><b>Skills/knowledge/abilities:</b></p>
<ul><li>Must have 2+ years of online customer service experience</li>
<li>Must be comfortable walking customers through platform capabilities on video calls.</li>
<li>Government client experience preferred</li>
<li>Attention to Detail</li>
<li>Time Management, Organization &amp; Priority Setting</li>
<li>Proven ability to quickly learn new business domains and technical applications</li>
<li>Must be proficient with Microsoft Excel(Advanced Knowledge preferred)</li>
<li>Must have data entry skills</li>
<li>Driven individual who can work with minimal supervision</li>
<li>Highly technical individual with experience in content management or ecommerce management software preferred.</li>
<li>Must be able to communicate effectively in a concise manner.</li>
<li>Functional &amp; Technical Skills</li>
<li>Self-starter with excellent ability to problem solve</li>
</ul><p>Compensation at Pearson is influenced by factors including skill set, experience, and location.</p>
<p>The hourly rate for this role between is <b>$24.03 - $26.44.</b></p>
<p>This position is not bonus eligible. Information on benefits can be found here.</p>
<p>Applications will be accepted through <b>March 31, 2026</b> . This window may be extended depending on business needs.</p>
<p><b>Who we are:</b></p>
<p>At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.</p>
<p>Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.</p>
<p>If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.</p>
<p><b>Job:</b> Sales Enablement</p>
<p><b>Job Family:</b> GO\<i>TO\</i>MARKET</p>
<p><b>Organization:</b> Assessment &amp; Qualifications</p>
<p><b>Schedule:</b> FULL\_TIME</p>
<p><b>Workplace Type:</b> Remote</p>
<p><b>Req ID:</b> 23068</p>
<p>\#location</p></div><p></p>

Advanced Associate, Sales Excellence Administrator

HURCO COMPANIES

<div><p>Hurco Companies, Inc. is looking to fill a Help Desk Support / Desktop Support role at our Indianapolis facility. This position will be responsible for installing, modifying, and making repairs to personal computer hardware and software systems, and providing technical advice and support to business users.</p><p><br>
</p><p>Position Duties:</p><ul><li>
 Provide tier 1 desktop support for end users</li><li>
Take over primary ownership of phone system</li><li>
Provide backup responsibility for servers and VMware Support</li></ul><p><br>
Requirements:</p><ul><li>
2 years previous experience supporting desktop environment</li><li>
College degree or related training in lieu of experience</li></ul></div>

Help Desk Support

REGENSTRIEF INSTITUTE

<div><p><b>POSITION PURPOSE</b></p>
<p>
The Community Health Research Specialist provides various types of support for research studies as determined by research protocols that require a more independent skill set.</p>
<p>
Regenstrief Institute is searching for a Community Health Research Specialist to join The William Tierney Center for Health Services Research. As a Community Health Research Specialist, you will provide assistance to a core program researching novel community-based educational interventions for high-priority public health problems in the State of Indiana, specifically, infant mortality. The research is led by Dr. Debra Litzelman with a key area of focus on discovering effective and sustainable, community-based practices to support and enable mothers and fathers to engage in behaviors that lower the risk of infant mortality and low birth weight infants.</p>
<p>
We are looking for a self-motivated Community Health Research Specialist who is attentive to detail, committed to producing excellent and accurate work, and dedicated to the overall outcomes of projects. This role includes extensive in-house training and ongoing supervision to enable the Community Health Research Specialist to confidently offer full services of the <i>WeCare</i> program. The <i>WeCare</i> Program provides one-on-one coaching to study participants, referral to local resources, and home, community, and phone visits to pregnant and post-partum women and their partners. Based on individual risk profiles of enrolled participants, the Community Health Research Specialist will provide patient-centered coaching on smoking cessation, nutrition-food insecurity, mental health concerns, safe sleep for infants, and breastfeeding. The Community Health Research Specialist is provided with mobile office equipment (laptop, a business phone, and hot spot) so they can work in the community and be available to participants (during established study hours). The Community Health Research Specialist will recruit and work with women (including non-English speaking women) from several health systems, clinics, community centers, treatment centers, Moms Helpline, and from other referring sites across the Indianapolis area.</p>
<p><b><i>
This position is currently set to end in December 2026. It may be possible that the project will be extended, but that is not known at this time.</i></b></p>
<p><b><i>
Candidates who are bi-or multi-lingual and/or candidates with experience working through interpreters are encouraged to apply.</i></b></p>
<p><b><i>
Although this opening is designed for a Community Health Research Specialist candidate, applicants with more or less experience may be considered for alternative roles.</i></b></p>
<p><b><i>
This role is a hybrid role with at least (1) day of onsite activity at Regenstrief Institute, with the other remaining days attending to patients within Marion County. The candidate will ideally be traveling within Marion County 5 days a week.</i></b></p>
<h5 class="jobSectionHeader"><b>JOB KNOWLEDGE</b></h5>
<h5 class="jobSectionHeader"><b>Job knowledge focuses on the understanding and skills one needs in order to perform well in this role. It also focuses on the expectation to continually refine and improve the required skills by seeking out internal and external learning opportunities.</b></h5>
<h5 class="jobSectionHeader"><b>Related expectations include:</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Is aware of basic concepts, practices, and procedures in:</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Office and administration procedures</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Standard office equipment software applications</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Arranging schedule to maximize efficiency and meet deadlines</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Data privacy practices and laws</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Working with the public (customers, patients, co-professionals)</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Quantitative and qualitative interviews</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Maintaining files and important documentation</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Higher level understanding of study protocol</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Eye for efficiency in all study aspects</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Human Subjects Certification required</b></h5>
</li></ul></li></ul><h5 class="jobSectionHeader"><b>PERFORMANCE AUTONOMY</b></h5>
<h5 class="jobSectionHeader"><b>The performance autonomy competency focuses on the level of independence one has when performing the work. Time-management skills are also a factor in this competency.</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Successfully completes all training for precise delivery of study subject assessments (including but not limited to: screening for anxiety, depression, food insecurity, housing or utility insecurity, domestic violence, substance use)</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Travels to subject&rsquo;s homes to perform interviews and complete assessments and provides ongoing research participant support as needed.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Reviews paper or electronic medical records to determine eligibility of patient for study.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Works with clinic staff to determine optimal time for approaching subjects.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Assists Research Coordinator in developing advertising and other recruitment tools.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Recruits patients marketing the benefits of the study, obtaining informed consent, completing all necessary documentation, and conducting final screening.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Provides education to patient regarding trial participation.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Documents subject feedback, critically assesses, and presents potential solutions to study team.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Travels to subjects&rsquo; homes to perform interviews and complete assessments.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Completes electronic entry of study data in a timely and accurate manner and participates in quality audits.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Securely maintains study files in an organized manner and assists new staff in doing the same.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Ensures availability of supplies and equipment to meet the needs of the study</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Participates and provides input to study quality improvement and progress meetings to continuously improve study processes, efficiency, security and compliance.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>DECISION MAKING</b></h5>
<h5 class="jobSectionHeader"><b>The decision-making competency focuses on how much one is expected to make decisions when performing the work. It is directly aligned with the performance autonomy competency.</b></h5>
<h5 class="jobSectionHeader"><b>Related responsibilities include:</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Makes day to day decisions within standard guidelines</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Anticipates deadlines or milestones that put the study at risk</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Anticipates needs of study assignments</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Seeks guidance and provides potential solutions when deviations from assigned work tasks, guidelines or processes arise.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Proactively informs supervisor of deviations from IRB approved study protocol and recommends next actions.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>CREATIVITY</b></h5>
<h5 class="jobSectionHeader"><b>The creativity competency focuses on the amount of design, development, and problem-solving creativity expected in the role.</b></h5>
<h5 class="jobSectionHeader"><b>Related responsibilities include:</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Uses creativity to develop efficient subject recruitment process.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Uses creativity to develop solutions which improve guidelines, processes and standards.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Significant contributor to troubleshooting problems.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>TEAMWORK AND MANAGEMENT</b></h5>
<h5 class="jobSectionHeader"><b>The teamwork and management competency focuses on the interaction and collaboration between team members. It also focuses on the ability to manage people and projects. Inherit in this competency is the ability to communicate orally and in writing and to improve communication skills as time and experience progress.</b></h5>
<h5 class="jobSectionHeader"><b>Related responsibilities include</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Provides cross-coverage support to other research members</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Attends staff meetings and contributes to in-service training as required</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Provides study operation training to other staff as necessary.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Performs all tasks to company standards with limited direct supervision</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Performs miscellaneous tasks as assigned and actively seeks additional tasks as time permits</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Handles sensitive situations with demonstrated poise, tact, and diplomacy</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>QUALIFICATION REQUIREMENTS</b></h5>
<h5 class="jobSectionHeader"><b>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.</b></h5>
<h5 class="jobSectionHeader"><b>EDUCATION and/or EXPERIENCE</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Requires at least a high school diploma or GED.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Requires at least one year of direct research and/or community health work experience.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Requires the ability to handle multiple tasks simultaneously.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Ability to inform study leadership about study progress and suggest solutions to problems.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Knowledge of basic medical terminology.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Experience in </b><b>community-based settings implementing evidence based protocols related to health and health care</b></h5>
</li>
</ul><h5 class="jobSectionHeader"><b>LANGUAGE SKILLS</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Ability to interact and verbally communicate with a variety of employees, hospital staff, and hospital patients and study leadership.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Ability to write simple reports and operational correspondence.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Ability to read and follow general policies, procedures, and study protocols.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Bilingual or multi-lingual language skills preferred</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>REASONING ABILITY</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form as well as act as contributor</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Ability to think logically in order to troubleshoot, analyze situations, and make sound decisions.</b></h5>
</li>
</ul><h5 class="jobSectionHeader"><b>TECHNICAL/COMPUTER SKILLS</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Proficient computer skills, including working knowledge of Microsoft Word, Microsoft Excel, and</b></h5>
<h5 class="jobSectionHeader"><b>e-mail systems.</b></h5>
</li>
</ul><h5 class="jobSectionHeader"><b>PHYSICAL DEMANDS</b></h5>
<h5 class="jobSectionHeader"><b>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>This position requires the physical ability to work 40 hours per week including the flexibility to work overtime to meet deadlines.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>This position requires the ability to sit and/or stand for extended periods of time.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>This position requires the manual dexterity to operate a keyboard and pointing device.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>This position requires the ability to travel around campus or to outside meetings as necessary.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>This position requires the ability to perform focused work with close attention to detail.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>This position requires good speaking and listening skills.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>This position requires some physical activity, such as pushing, pulling, lifting, carrying, and moving (up to 20 pounds).</b></h5>
</li><li><h5 class="jobSectionHeader"><b>This position requires successful completion of a TB screen.</b></h5>
</li>
</ul><h5 class="jobSectionHeader"><b>WORK ENVIRONMENT</b></h5>
<h5 class="jobSectionHeader"><b>The work environment characteristics described here are representative of those an employee encounters while performing the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>This work takes place in an office environment, hospital environment, subject homes, and various community partner locations including study participants&rsquo; homes for meetings, interactions with subjects, and training purposes.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>This work is sometimes fast-paced and deadline-oriented and requires a flexible work schedule.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Use of business office equipment, machinery, and moving objects is necessary.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Use of a computer and other office equipment is necessary.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>This position requires working as a team member and also independently.</b></h5>
</li><li><h5 class="jobSectionHeader"><b>This position requires working and interacting with others, both in person and through phone, e-mail, and written correspondence.</b></h5>
</li></ul><h5 class="jobSectionHeader"><b>BENEFITS OF WORKING HERE</b></h5>
<ul><li><h5 class="jobSectionHeader"><b>Work with a variety of diverse professionals in the healthcare industry</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Free parking</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Paid holidays, vacation, and sick time</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Group Life and Voluntary Term Life insurance</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Long-term and Short-term Disability plans</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Employee Assistance Program (EAP)</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Flexible Spending Account (FSA)</b></h5>
</li><li><h5 class="jobSectionHeader"><b>403b Retirement Plan with gracious employer contributions</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Fitness program</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Pet insurance</b></h5>
</li><li><h5 class="jobSectionHeader"><b>Qualified employer for loan forgiveness</b></h5>
</li></ul><h5 class="jobSectionHeader"><b><i>Please note sponsorship and/or relocation are not available for this position.</i></b></h5>
<h5 class="jobSectionHeader"><b><i>REGENSTRIEF INSTITUTE REQUIRES ALL EMPLOYEES TO RECEIVE THE INFLUENZA VACCINATION ANNUALLY UNLESS APPROVED FOR EXEMPTION</i></b></h5></div>

Community Health Research Specialist - CHSR (WeCare)

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