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customer support specialist -

it support technician

Valleysoft | Center of Excellence

<div>
 Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.
 
 
 
 Job Purpose
 
 
 
 Responsible for the hands-on operation, maintenance, and monitoring of data center infrastructure to ensure the continuous availability and performance of IT systems. This role supports the physical and technical aspects of servers, networking equipment, power, and cooling systems, contributing to the overall reliability and efficiency of the data center. The technician works under the direction of data center management to troubleshoot issues, perform routine tasks, and maintain a secure and organized environment.
 
 
 
 Description
 
 
 
 <ul>
 <li>
 Equipment Maintenance: Perform routine inspections, maintenance, and repairs on servers, networking hardware, and other data center equipment
 </li>
 <li>
 Monitoring and reporting: Report and monitor anomalies or performance issues to supervisors
 </li>
 <li>
 Incident Response: Assist in troubleshooting and resolving hardware, connectivity, or environmental issues to minimize downtime
 </li>
 <li>
 Installation and Decommissioning: Install, configure, and decommission hardware, cabling, and infrastructure components as needed
 </li>
 <li>
 Environmental Control: Ensure optimal operation of power (e.g., UPS, PDU) and cooling systems (e.g., HVAC, CRAC units) to maintain a stable environment
 </li>
 <li>
 Security Compliance: Follow physical and digital security protocols to protect data center assets and ensure compliance with standards (e.g., ISO 27001)
 
 
 </li>
 </ul>
 7:
 
 Documentation:
 
 Document and labeling accurate records of equipment inventory, maintenance activities, and incident reports.
 
 
 <ul>
 <li>
 Team Support: Collaborate with other technicians and IT teams to execute projects and maintain operational standards
 
 
 </li>
 </ul>
 
 Policies, Processes &amp; Procedures
 
 
 
 <ul>
 <li>
 Follow and implement all relevant department policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner
 
 
 </li>
 </ul>
 
 Day-to-day Operations
 
 
 
 <ul>
 <li>
 Follow the day-to-day operation related to own jobs in the department and preparing requested reports to ensure continuity of work. Ensure being innovative, initiative and recommend new approaches related to own jobs
 
 
 </li>
 </ul>
 
 Compliance
 
 
 
 <ul>
 <li>
 Comply with all relevant CBE regulations, banking laws, AML regulations and internal AAIB policies and code of conduct in order to maintain AAIB's sound legal position and mitigate any potential risks
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 
 Qualifications, Experience &amp; Skills
 
 
 
 
 Education
 
 : High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Electrical Engineering, or a related field is a plus.
 
 
 
 Experience
 
 :
 
 
 <ul>
 <li>
 1-3 years of experience in a data center, IT support, or technical maintenance role
 </li>
 <li>
 Hands-on experience with hardware installation, cabling, or troubleshooting is preferred
 
 
 </li>
 </ul>
 
 Technical Skills
 
 :
 
 
 <ul>
 <li>
 Knowledge of server hardware (e.g., Dell, HP, Cisco) and networking equipment
 </li>
 <li>
 Familiarity with power systems (e.g., UPS, PDU) and cooling technologies (e.g., HVAC)
 </li>
 <li>
 Basic understanding of operating systems (e.g., Windows Server, Linux) and diagnostic tools
 </li>
 <li>
 Ability to read and follow technical manuals, schematics, or wiring diagrams
 
 
 </li>
 </ul>
 
 Soft Skills
 
 :
 
 
 <ul>
 <li>
 Strong attention to detail and problem-solving abilities
 </li>
 <li>
 Good communication skills for collaborating with team members and documenting work
 </li>
 <li>
 Ability to work in a fast-paced, high-pressure environment
 
 
 </li>
 </ul>
 
 Certifications
 
 (Preferred): CompTIA Server+, Data Center Technician Certification (DCT), , ITIL Foundation.
</div>

Data Center Management Technician

Strategic Gears

<div>
 Strategic Gears is one of the largest local management consultancies in Saudi Arabia, and the market leader in providing multidisciplinary services for both the private and public sectors. The company offers consulting solutions in the areas of Strategy, Marketing, Operations &amp; Organizational Excellence, and Digital, to a range of clients in both the public and private sectors. The company is heavily involved in the transformation era of Saudi Arabia, driven by the Vision 2030 initiative, in engagement with various government organizations and the Vision Realization Programs as well as the private sector. Strategic Gears has delivered projects for the most well-known entities in the public sector including ministries, regulatory authorities, and the Saudi Stock Exchange, as well major private sector entities in the Kingdom. Today, Strategic Gears has offices in Riyadh and Jeddah in Saudi Arabia, as well as an office in Cairo and in London. The company is currently expanding its operations in Cairo and is hiring to support this growth.
 
 
 As an IT Support, you will ensure the ERP system meets business needs by working with stakeholders to optimize workflows and enhance system performance. Success means effective collaboration with internal teams and vendors to implement improvements that support company objectives and maintain operational efficiency.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide first-line technical support to internal users
 </li>
 <li>
 Manage and monitor device stock and lifecycle
 </li>
 <li>
 Liaise with outsourced IT support teams, ensuring timely resolution of issues
 </li>
 <li>
 Assist users with Microsoft Office applications and ERPnext system queries
 </li>
 <li>
 Troubleshoot hardware, software, and network issues
 </li>
 <li>
 Ensure IT assets are well-maintained and meet company standards
 </li>
 <li>
 Assist in the onboarding process by setting up devices and accounts for new employees
 </li>
 <li>
 Provide feedback and recommendations on potential IT improvements
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree in information technology, Computer Science, or related field or equivalent experience
 </li>
 <li>
 Familiarity with ERPnext, Microsoft Azure, Office applications, and user management.
 </li>
 <li>
 Strong troubleshooting and problem-solving skills
 </li>
 <li>
 Excellent communication and interpersonal skills
 </li>
 <li>
 Experience in managing and maintaining IT assets
 </li>
 <li>
 Proven experience with IT support. ( minimum 2 years)
 </li>
 </ul>
</div>

IT Support

Al-Futtaim

<div>
 
 
 Company: Al-Futtaim Corporate Services
 
 
 
 
 
 
 
 Overview Of The Role:
 
 
 
 The
 
 IT Technical Support
 
 role serves as the first line of support for end-users, ensuring seamless operations through timely and effective resolution of hardware and software issues. This position plays a vital part in maintaining business continuity by responding to service desk requests, troubleshooting technical problems, and coordinating with internal and external teams to uphold service standards. Reporting to the
 
 Senior Manager &ndash; IT
 
 , the role is essential in driving high-quality technical support and enhancing user satisfaction across the organization.
 
 
 
 
 
 
 What You Will Do:
 
 
 
 
 User Support &amp; Issue Resolution
 
 
 <ul>
 <li>
 Act as the primary point of contact for all user technical issues, delivering first- and second-level support in line with agreed SLAs.
 </li>
 <li>
 Resolve incidents through phone, email, remote support, or on-site troubleshooting to maintain high customer satisfaction.
 </li>
 <li>
 Coordinate with the AFG Service Desk to ensure timely handling of user requests and escalation where required.
 </li>
 <li>
 Provide analytical and technical solutions to address user needs and system challenges.
 </li>
 <li>
 Participate in team meetings to review pending cases, share updates, and contribute to continuous improvement initiatives.
 </li>
 <li>
 Support after-hours coverage as per the team roster.
 </li>
 </ul>
 
 
 
 
 
 Project Support
 
 
 <ul>
 <li>
 Execute assigned project tasks in alignment with project specifications, timelines, and quality guidelines.
 </li>
 <li>
 Coordinate with senior managers to understand project requirements and ensure adequate hardware and software support.
 </li>
 <li>
 Assist in IMAC (Install, Move, Add, Change) activities as required.
 </li>
 <li>
 Ensure tasks are completed within agreed timeframes and budgets.
 </li>
 </ul>
 
 
 
 
 
 Procurement &amp; Asset Support
 
 
 <ul>
 <li>
 Assist users in identifying IT procurement needs and provide justification for recommended hardware solutions aligned with business requirements
 </li>
 </ul>
 
 
 
 
 
 Vendor &amp; Maintenance Management
 
 
 <ul>
 <li>
 Monitor vendor performance related to maintenance contracts to ensure adherence to SLAs.
 </li>
 <li>
 Maintain strong working relationships with vendors to secure reliable support and timely issue resolution.
 </li>
 </ul>
 
 
 
 
 
 Job Context
 
 
 
 This role requires analytical thinking, problem-solving, and the ability to work independently while ensuring alignment with organizational IT strategies. The IT Technical Support professional will identify recurring issues, recommend improvements, and maintain strong communication with end-users. The role demands a customer-focused approach and a commitment to reinforcing Al-Futtaim values across the user community.
 
 
 
 
 
 
 Required Skills To Be Successful:
 
 
 <ul>
 <li>
 Strong technical troubleshooting skills across hardware, software, and client computing technologies.
 </li>
 <li>
 Ability to manage multiple priorities, work independently, and communicate clearly with users.
 </li>
 <li>
 Strong analytical and problem-solving skills with attention to detail.
 </li>
 <li>
 Knowledge of Windows OS, MS Office, email systems, PC peripherals, and basic networking.
 </li>
 <li>
 Customer-centric mindset with adaptability and willingness to work in shifts.
 </li>
 </ul>
 
 
 
 
 
 What Qualifies You For The Role:
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or related fields.
 </li>
 <li>
 
 Certifications:
 
 MCSE, CCNA, ITIL, or equivalent is preferred.
 </li>
 <li>
 
 Experience:
 
 4&ndash;5 years of technical support experience across hardware, software, and basic network operations.
 </li>
 <li>
 Proven experience supporting desktops, laptops, POS systems, and mobile computing technologies.
 </li>
 <li>
 Strong knowledge of IT infrastructure components and end-user technologies.
 </li>
 </ul>
 
 
 
 
 
 Seniority Level
 
 
 
 Mid-level
 
 
 
 Industry
 
 
 
 Technology / Shared Services
 
 
 
 Employment Type
 
 
 
 Full-time
 
 
 
 Job Functions
 
 
 
 Information Technology, Technical Support
 
</div>

Support Engineer

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25179146
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 JW Marriott Hotel Cairo, Ring Road- Mirage City- P.O.Box 427, Cairo, Egypt, Egypt, 11757VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
 
 
 Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: Technical, Trade, or Vocational School Degree.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Supervisor-Systems

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25191495
 
 
 
 Job Category
 
 Information Technology
 
 
 
 Location
 
 JW Marriott Residences New Cairo Al Jazi First, 42 El Hegaz Street Mohandessin, Giza, Cairo, Egypt, Egypt,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Troubleshoot and resolve technical problems or issues related to computer software and systems. Provide technical guidance and recommendations to resolve business problems. Analyze, recommend, and implement process improvements. Enter commands and activate controls on computer and peripheral equipment to integrate and operate equipment. Troubleshoot, modify, support, manage, and maintain applications programs and user accounts. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Train or instruct users in the proper use of hardware or software. Manage and coordinate planning, design, operations, maintenance, and resource allocation of telecommunications activities, including client/server support and strategic and tactical planning. Consult with and advise others on administrative policies and procedures, technical problems, priorities, and methods related to telecommunications.
 
 
 Assist management in hiring, training, scheduling, evaluating, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Follow all company policies and procedures; protect company assets. Speak with others using clear and professional language. Ensure adherence to quality expectations and standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Visually verify information. Enter and locate information using computers/Point of Sale (POS) systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: Technical, Trade, or Vocational School Degree.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

IT Supervisor

CBRE Excellerate

<div>
 
 Who We Are
 
 
 
 We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory &amp; transaction services, project management.
 
 
 We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa - even globally, depending on their portfolio.
 
 
 
 Why choose us
 
 
 
 Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.
 
 
 
 Job Purpose
 
 
 
 The HVAC (Utilities) Technician is responsible for operating and maintaining all HVAC and utilities equipment to ensure smooth and efficient performance.
 
 
 
 What You Will Be Doing
 
 
 
 <ul>
 <li>
 Perform maintenance and operation of:
 </li>
 <ul>
 <li>
 AHUs in technical areas
 </li>
 <li>
 Chillers, cooling towers, refrigerators, DX units, and AC units
 </li>
 <li>
 Boilers
 </li>
 </ul>
 <li>
 Add chemical materials for water treatment in chillers and cooling towers
 </li>
 <li>
 Participate in HVAC qualification processes
 </li>
 <li>
 Record AHU data and complete required GxP documentation
 
 </li>
 </ul>
 
 Working Conditions
 
 
 
 <ul>
 <li>
 Working days: 5 days per week
 </li>
 <li>
 Shifts: 2 shifts (Day &amp; Night), rotation required
 </li>
 <li>
 Maximum working hours per day: 11 hours
 </li>
 <li>
 Maximum overtime per month: 80 hours
 </li>
 <li>
 May be required to work weekends and public holidays based on business needs (overtime will apply)
 </li>
 </ul>
</div>

HVAC (Utilities) Technician (Cairo, Egypt)

Arab Business Machine

<div>
 Date: Dec 18, 2025
 
 
 Location:
 
 
 Cairo, EG
 
 
 Company: Arab Business Machine LLC
 
 
 Req ID: 2455
 
 
 
 Job Title
 
 
 
 Certified Technician
 
 
 
 Job Scope
 
 
 
 The Certified Technician is accountable for the diagnosis, repair, and maintenance of Apple products while managing spare parts, supporting new releases, assisting customers, and ensuring accurate documentation.
 
 
 
 Main Duties And Responsibilities
 
 
 
 <ul>
 <li>
 Maintain a strong floor presence driving sales, promoting customer service excellence and attending to customers&rsquo; needs;
 </li>
 <li>
 Provide practical advice and technical support and ensure that customers get quick solutions to technical problems in accordance with Apple's system and guidelines;
 </li>
 <li>
 Efficiently manage assigned repair jobs and preparation of refurbished iPhones and other Apple products, keeping worksheets up-to-date and notifying customers of job progress;
 </li>
 <li>
 Evaluate system configuration and software updates so that hardware resources can be used effectively;
 </li>
 <li>
 Understand and capture all required information from customers and create the respective forms with accurate data;
 </li>
 <li>
 Accept units for walk-in customer service, including retailers, and update the database accordingly;
 </li>
 <li>
 Manage high-volume retailer accounts or multiple small-volume retailer accounts;
 </li>
 <li>
 Manage Apple spare parts and inventory while testing, sorting, and organizing recalled parts and devices;
 </li>
 <li>
 Handle payment transactions and related reports accordingly;
 </li>
 <li>
 Receive incoming calls from customers, DHL and others and respond to inquiries quickly and professionally;
 </li>
 <li>
 Maintain a clean and organized workstation and center;
 </li>
 <li>
 Support the launch of new applications, services and tools;
 </li>
 <li>
 Submit periodic reports to management;
 </li>
 <li>
 Stay up-to-date with all Apple troubleshooting articles, operating procedures, and service news.
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 High School Diploma
 
 
 
 Experience
 
 
 
 3 - 5 years of experience in repairing Apple products.
 
 
 Apple certification is mandatory.
 
 
 Strong communication skills and the ability to support with administrative, logistics, and general support tasks.
 
 
 The role is on-site in Nuzha City; candidates residing nearby are especially encouraged to apply.
 
 
</div>

Certified Technician

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