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help AG

<div>Help AG is looking for a dedicated and detail-oriented IT Technician who will support on-site IT operations and assists with hardware installation, configuration, and maintenance. This role focuses on field activities such as conducting surveys, setting up servers and network devices, performing cabling and labeling, and assisting engineers during deployment and testing phases. 
Responsibilities<ul><li>
Conduct location site surveys, documenting complete device inventories (device name, IP address, type, OS version, and function).</li><li>
Assist with physical IT equipment (network, server&hellip;etc.) preparation and installation, including rack mounting, cabling, power connection, and labeling.</li><li>
Perform cabling, labeling, and patch management within designated cabinets.</li><li>
Support installation and basic configuration of IT equipment and security agents under the guidance of IT Engineers.</li><li>
Participate in functional testing and help validate site readiness and performance.</li><li>
Maintain documentation for each site, ensuring accuracy and consistency.</li><li>
Adhere to health, safety, and compliance standards during all site activities.</li></ul> 
Qualifications and Skills<ul><li>
Diploma or bachelor&rsquo;s degree in IT, Computer Engineering, or related field.</li><li>
1-3 years of experience in IT support, field services, or system installation.</li><li>
Experience or certified to access energy sites.
</li><li>Safety and health certification on critical sites is highly preferred.</li><li>
Hands-on experience with server and network hardware setup.</li><li>
Basic understanding of operating systems and virtualization.</li><li>
Strong attention to detail and organizational skills.</li><li>
Ability to travel frequently to various sites.</li><li>
Good communication and teamwork abilities.</li><li>
Arabic language is preferred.</li></ul> 
Benefits<ul><li>
Health insurance with one of the leading global providers for medical insurance.</li><li>
Career progression and growth through challenging projects and work.</li><li>
Employee engagement and wellness campaigns activities throughout the year.</li><li>
Excellent learning and development opportunities.</li><li>
Inclusive and diverse working environment.</li><li>
Flexible/Hybrid working environment.</li><li>
Annual flight tickets to home country.
</li><li>Open door policy.</li></ul> 
About Us
Help AG is the cybersecurity arm of e&amp; enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.
Present in the Middle East since 2004, Help AG was strategically acquired by e&amp; (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.</div>

IT Technician

مفيد ® | MUFEED

<div>
 
 Job Summary
 
 
 
 The IT Support Technician is responsible for preparing and securing employee devices, ensuring compliance with cybersecurity standards, configuring user accounts and software, supporting network equipment, and operating display systems. The technician provides technical assistance to end users to ensure smooth and efficient workflow across the organization.
 
 
 
 Key Responsibilities
 
 
 
 Prepare and secure employee devices (Security Hardening) and ensure proper enrollment in Active Directory.
 
 
 Create and configure user accounts across all systems and applications and install required software.
 
 
 
 Configure And Maintain Network Devices, Including
 
 
 
 Switches
 
 
 Routers
 
 
 Access Points
 
 
 IP Phones
 
 
 Biometric Attendance Devices
 
 
 
 Operate And Manage Display And Presentation Screens Using
 
 
 
 MagicInfo
 
 
 Epson
 
 
 Ideashare
 
 
 
 Provide Technical Support For Issues Related To
 
 
 
 Email services
 
 
 Hardware malfunctions
 
 
 Software troubleshooting
 
 
 Network connectivity
 
 
 Log and document incidents and service requests in the Ticketing System.
 
 
 Perform regular updates and maintenance for systems and devices to ensure security and stability.
 
 
 Assist in IT infrastructure projects in coordination with the technical team.
 
 
 Maintain confidentiality of information according to cybersecurity policies and organizational standards.
 
 
 
 Education
 
 
 
 Required Qualifications:
 
 
 Diploma or Bachelor's degree in Information Technology, Computer Science, Network Engineering, Cybersecurity, or a related field.
 
 
 
 Experience
 
 
 
 1&ndash;3 years of experience in IT support or network operations.
 
 
 Hands-on experience with device configuration, network tools, and troubleshooting.
 
 
 
 Technical Skills
 
 
 
 Strong knowledge of Windows OS and Active Directory.
 
 
 Good understanding of LAN/Wi-Fi network setup and configuration.
 
 
 Experience using and managing display systems (MagicInfo, Epson, Ideashare).
 
 
 Basic understanding of cybersecurity and device protection standards.
 
 
 Strong troubleshooting and analytical skills.
 
 
 
 Soft Skills
 
 
 
 Excellent communication skills.
 
 
 Ability to prioritize tasks and work under pressure.
 
 
 High attention to detail and commitment to quality.
 
 
 Strong customer service orientation.
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Incident Resolution Time:
 
 
 Average ticket closure time (SLA) not exceeding 24&ndash;48 hours.
 
 
 
 User Satisfaction Score
 
 
 
 Achieve at least 90% satisfaction in support surveys.
 
 
 
 Device Configuration Quality
 
 
 
 100% adherence to security and configuration standards.
 
 
 At least 95% reduction in configuration-related issues.
 
 
 
 Network &amp; Equipment Availability
 
 
 
 Reduce technical downtime by at least 80%.
 
 
 
 System And Device Updates
 
 
 
 Maintain 100% compliance with scheduled updates.
 
 
 
 Reduction Of Recurring Issues
 
 
 
 Decrease repeated incidents for the same issue by 30%.
</div>

IT Support Technician

Datamatics Global Services Ltd

<div>Job Title: Cabling, Stacking &amp; Racking Technician 
Location: Riyadh Onsite (Data Center / Office Environment) 
Type: Full Time (1 Year Contracted) 
Language: Arabic Speakers 
Candidate Location: Must be in Riyadh 
Experience: 3 to 5 Years 
Job Summary:
The Cabling, Stacking &amp; Racking Technician will handle all physical IT infrastructure setup activities, including structured cabling, equipment installation, racking, stacking, and patching in data centers and network rooms. The role ensures that infrastructure is deployed according to standards and safety practices. 
Key Responsibilities:<ul><li>
Perform racking, stacking, and cabling of network, server, and storage equipment.</li><li>
Install and label network cables, patch panels, and power connections.</li><li>
Support relocation, expansion, and maintenance activities in IT rooms or data centers.</li><li>
Ensure proper airflow, power distribution, and cable management.</li><li>
Assist in performing basic equipment checks and visual inspections.</li><li>
Document cabling layouts, labeling, and asset placements.</li><li>
Follow safety standards and maintain cleanliness in work areas.</li><li>
Coordinate with IT engineers and vendors during equipment installations.</li></ul> 
Qualifications and Skills:<ul><li>
Diploma or technical certification in Electrical, Electronics, or IT-related field.</li><li>
3&ndash;5 years of experience in cabling and data center operations.</li><li>
Familiarity with data center standards (TIA/EIA, ANSI).</li><li>
Knowledge of fiber and copper cabling standards (Cat6, Cat6A, etc.).</li><li>
Ability to read rack elevation diagrams and network layout drawings.</li><li>
Good physical condition and adherence to safety procedures.</li></ul>
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Cabling, Stacking & Racking Specialist - IT Support

Hosuk Travel

<div>Hosuk Travels is looking for a skilled and dedicated IT Support Engineer to join our growing team in Riyadh. We value professionals who can provide reliable technical support, ensure smooth system operations, and contribute to building a secure and efficient digital environment for our employees and customers.

Key Responsibilities:
<ul>
<li>Provide technical assistance and support for hardware, software, networks, and internal IT systems.</li>
<li>Troubleshoot issues related to desktops, laptops, printers, routers, and other office equipment.</li>
<li>Perform installation, configuration, and maintenance of operating systems and applications.</li>
<li>Monitor and maintain the company&rsquo;s network infrastructure to ensure high performance and reliability.</li>
<li>Respond to IT support requests promptly and document solutions for future reference.</li>
<li>Conduct regular system backups, updates, and security checks to protect company data.</li>
<li>Assist in setting up new user accounts, email IDs, access permissions, and IT onboarding.</li>
<li>Coordinate with IT vendors for equipment procurement, repairs, and service agreements.</li>
<li>Manage antivirus tools, firewalls, and system security to prevent breaches and vulnerabilities.</li>
<li>Prepare IT reports and provide recommendations to management for system improvements.</li>
</ul>
Requirements:
<ul>
<li>Bachelor&rsquo;s degree in IT, Computer Science, or related field.</li>
<li>Minimum 1&ndash;3 years of hands-on IT support experience.</li>
<li>Strong knowledge of Windows/Mac OS, networking, troubleshooting, and IT hardware.</li>
<li>Familiarity with ticketing systems and IT documentation.</li>
<li>Excellent problem-solving skills, communication abilities, and a customer-oriented approach.</li>
<li>Ability to work under pressure and manage multiple tasks efficiently.</li>
</ul>
Joining Hosuk Travels in Riyadh as an IT Support Engineer gives you the opportunity to be part of a dynamic and fast-paced work environment where technology plays a key role in our daily operations. If you are passionate about delivering seamless IT support and contributing to organizational efficiency, we encourage you to apply and grow with our team.</div>

IT Support Engineer

Lean Technologies

<div>
 
 
 About the Job
 
 
 
 
 
 
 As the IT Support Engineer in our Riyadh office, you will play a key role in ensuring the smooth running of our business by providing day-to-day technical assistance to employees and resolving IT issues as they arise. You will support colleagues with hardware and software setup, troubleshooting, and basic networking, while helping to maintain an efficient and secure IT environment. This role is ideal for someone early in their IT career who is eager to grow and expand their expertise. This role is open to Saudi nationals only, in line with our commitment to local hiring and talent development in the Kingdom.
 
 
 
 
 
 
 
 
 
 The Moment
 
 
 
 
 
 
 Lean has tripled in size over the past twelve months. We&rsquo;re on track to triple again next year.
 
 
 What started as the region&rsquo;s pioneering Open Finance platform is now becoming something bigger: a multi-product infrastructure company powering payments, data, and lending across MENA. We&rsquo;re expanding into new markets, opening offices, acquiring businesses, and building capabilities that didn&rsquo;t exist here before.
 
 
 
 
 
 We&rsquo;ve processed billions of dollars in transactions. We&rsquo;re trusted by 300+ clients - from Binance and Careem to Etisalat - and backed by General Catalyst, Sequoia, and Shorooq. Our $67.5M Series B was just the beginning.
 
 
 
 
 
 
 Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Provide day-to-day technical support for employees in the Riyadh office and remote colleagues.
 </li>
 <li>
 Set up and maintain employee laptops, peripherals, and software tools.
 </li>
 <li>
 Assist with onboarding and offboarding of employees.
 </li>
 <li>
 Support video conferencing tools, printers, and office IT equipment.
 </li>
 <li>
 Help maintain the IT inventory (hardware and software).
 </li>
 <li>
 Escalate complex technical issues to senior IT staff when needed.
 </li>
 <li>
 Follow IT security and data protection guidelines.
 </li>
 <li>
 Document common issues and solutions to improve support efficiency.
 </li>
 </ul>
 
 
 
 
 
 Minimum Qualifications
 
 
 
 
 
 <ul>
 <li>
 3-5 years of experience in an IT support or helpdesk role.
 </li>
 <li>
 Good knowledge of macOS troubleshooting and support.
 </li>
 <li>
 Familiarity with cloud productivity suites (Google Workspace preferred).
 </li>
 <li>
 Basic understanding of networking concepts (Wi-Fi, VPNs, etc.).
 </li>
 <li>
 Experience with MDM solutions (Jumpcloud, JAMF, Addigy, etc.) is a plus.
 </li>
 <li>
 Strong problem-solving skills and willingness to learn.
 </li>
 <li>
 Ability to provide clear communication and user-friendly support.
 </li>
 <li>
 Proficiency in English &amp; Arabic.
 </li>
 </ul>
 
 
 
 
 
 Desired Qualifications
 
 
 
 
 
 <ul>
 <li>
 Degree or certificate in IT or a related field.
 </li>
 <li>
 Experience supporting collaboration tools such as Slack, Notion, or Jira.
 </li>
 <li>
 Exposure to IT service management best practices (ITIL awareness is a plus).
 </li>
 </ul>
 
 
 
 
 
 NB. While we think the above experience could be important, we&rsquo;re keen to hear from people that believe they have valuable experience to bring to the role. If you identify with the team and mission, but not all of our requirements, then please still apply!!
 
 
 
 
 
 
 
 Why Join us?
 
 
 
 
 
 
 Lean is the first regulated open banking and open finance company operating across the UAE and Saudi Arabia. Since 2019 we've been on a mission to become the pre-eminent A2A payments company in the Middle East - enabling our clients to seamlessly connect to their users&rsquo; bank accounts to initiate real-time payments and retrieve account information. Our products have garnered the trust of some of the leading companies in the region, including the likes of Etisalat Group, Careem, Binance, Tabby, Tamara, Tawuniya, and more.
 
 
 
 
 
 To date, Lean has processed billions of dollars, and our products have connected with hundreds of thousands of accounts across the region. We've recently announced our $67.5 million Series B funding round led by General Catalyst, following earlier investment from Sequoia Capital. This funding marks a major milestone for Lean and the financial ecosystem across the MENA region. At Lean, we&rsquo;re committed to driving the next generation of financial innovation by making financial data and payments more accessible and transparent for businesses and consumers alike.
 
 
 
 
 
 To that end, we're always on the lookout for talented, driven, and entrepreneurial candidates to join us in our mission of enabling the next generation of financial innovation. If you're motivated by solving hard problems and leaving a lasting legacy while you're at it, Lean's where you need to be.
 
 
 
 
 
 Not only do we offer competitive salaries, private healthcare, and flexible office hours, but we also insist that every member of the team hold a meaningful equity stake in the business to ensure long-term alignment. We'd love you to join us for this journey!
 
 
 
 
 
 
 Lean is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
 
 
 
 
 
 
 
 When applying for a job at Lean Technologies, we will need to collect, use and share Personal Data about you with different members of our team during the application process. This may mean transferring your data to members of the team in one of our office locations worldwide outside of the country you are in. Please refer to our Privacy Notice on our website for more information about how we may use and store your Personal Data
 
 
</div>

IT Support Engineer - KSA National

AL FAROOQ STAR TRADING LLC in DUBAI

Job Title: IT Support ExecutiveResponsibilities:<ul><li>Provide technical support for computers, printers, and networks.</li><li>Install and maintain software, hardware, and antivirus.</li><li>Troubleshoot system and network problems.</li><li>Set up email accounts and user access.</li><li>Monitor and maintain servers and backups.</li><li>Coordinate with vendors for IT-related issues.</li><li>Ensure smooth daily IT operations.</li></ul>Requirements:<ul><li>Diploma or Degree in IT or related field.</li><li>Basic knowledge of Windows, networking, and MS Office.</li><li>1&ndash;2 years of IT support experience preferred.</li><li>Good communication and problem-solving skills.</li><li>Language Proficiency : English is Must</li></ul>Job Type: Full-timeJob Type: Full-time

IT SERVICE EXECUIVE

Almajdouie

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