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customer sales & support specialist Jobs in Islamabad

customer sales & support specialist

customer support officer Jobs in Islamabad

customer support officer

enterprise service desk support specialist Jobs in Islamabad

live chat support

Walee Technologies

<p><b>Job Title:</b> Customer Support Officer<br/><b>Location:</b> (Islamabad , I9/2)<br/><b>Company:</b> Hakeem Easy Finance</p><p><b>About Us:</b><br/>Hakeem Easy Finance is a leading fintech company committed to providing seamless financial solutions to our customers. We pride ourselves on offering exceptional service and building trust with every interaction.</p><p><b>Role Overview:</b><br/>We are looking for a <b>Customer Support Officer</b> to assist our customers via <b>chat, email, and call support</b>. The ideal candidate will be professional, patient, and solution-oriented, ensuring a smooth experience for our clients.</p><p><b>Key Responsibilities:</b></p><ul><li>Respond to customer queries through <b>chat, email, and calls</b> in a timely and professional manner.</li><li>Assist customers with account-related, product, or service inquiries.</li><li>Document and track customer interactions and issues accurately.</li><li>Escalate complex issues to the relevant department while ensuring customer satisfaction.</li><li>Contribute to improving customer support processes and knowledge base.</li></ul><p><b>Requirements:</b></p><ul><li>Good <b>communication skills</b> (English and Urdu).</li><li>Min Bachelors degree or if experienced then Intermediate would also work</li><li>Basic knowledge of <b>MS Office</b> or relevant software.</li><li>Strong problem-solving skills and customer-oriented mindset.</li><li>Prior experience in <b>customer support</b> is a plus but not mandatory.</li><li>Ability to handle multiple customer queries efficiently.</li></ul><p><b>Why Join Us:</b></p><ul><li>Opportunity to work with a growing fintech company.</li><li>Learning and career growth in the financial services sector.</li><li>Collaborative and supportive work environment.</li></ul><p>Pay: Rs40,000.00 per month</p><p>Work Location: In person</p>

Customer Support Officer

United Sol (Pvt.) Ltd

<p>We are hiring a <b>Customer Sales &amp; Support Specialist</b> for our UAE-based client, PitStopArabia.com, for their Islamabad office.</p><p>Location: I-9/3, Islamabad (onsite)</p><p>Full-Time Permanent</p><p>Base salaries start at 90,000 PKR a month, depending upon experience, with On Target Earnings. Typical take home compensation after completion of probation period is upwards of PKR 180,000 monthly</p><p>Confirmed employees also get medical cover and lunch is provided by the company.</p><p><b>About PitStopArabia.com</b></p><p>PitStopArabia.com is the leading online tyre retailer in the UAE and one of the nation&rsquo;s most successful e-commerce businesses. Founded in 2015, the business has disrupted the UAE&rsquo;s automotive sector through its easy tyre fitting process, offering customers excellent service and affordable prices from all leading tyre manufacturers.</p><p>We are a design and customer experience led business and aim for our web platform and brand to stand out ahead of our competitors. We pride ourselves on a Build-Measure-Learn methodology which is accompanied by harnessing our data to get to the right solution quickly.</p><p><b>Job description</b></p><p>At PitStopArabia.com, customers are at the heart of our business. Nowhere is this more relevant than in the Customer Success Team where we are the face of the PitStopArabia.com brand. Our aim is to deliver world-class interactions whilst always placing our customers at the center of everything that we do.</p><p>As a member of the customer care team, you will provide support to our customers during their purchasing journey ensuring their needs are met and advocate the brand of PitStopArabia.com.</p><p>Engaging with our customers through our many contact channels you will also liaise with our installer network partners and suppliers to ensure we get it right, every time.</p><p>If you have a passion for doing the right thing, want to be part of wonderful team culture and have the imagination to do something that little different then we want to speak to you.</p><p><b>Our Values</b></p><ul><li>Integrity: Acting ethically and transparently in all business dealings, prioritizing doing the right thing over personal gain</li><li>Innovation: Pushing past the status quo with bold and progressive ideas. Being curious and challenging deeply ingrained assumptions and traditional methods.</li><li>Accountability: Owning the decisions made and their outcomes.</li><li>Honesty: Being upfront and forthcoming with information, insights, and processes.</li><li>Respect: Treating all employees, clients, customers, and stakeholders with dignity and worth &ndash; no matter their background, position, or opinions.</li><li>Excellence: Pushing boundaries to achieve the highest quality results taking pride in the work.</li></ul><p><b>Operational Duties:</b></p><ul><li>Ensuring our customers have a smooth and effortless journey from Purchase to Installation.</li><li>Driving tyres sales and customer satisfaction by responding to motorists who reach out to PitStopArabia.com via our contact channels such as email, phone, social, live chat, and WhatsApp.</li><li>Converting inquiries into sales by providing advice on tyre selection and availability to customers</li><li>Proactively contacting customers who may have ordered the wrong tyres assisting them to find a more suitable solution and supporting in selecting a suitable alternative.</li><li>Liaising closely with our Installer Network and Supply chain teams.</li><li>Dealing with Installer deliveries and ensuring that tyres have arrived in time for fittings.</li><li>Where installers are unable to support with preferred fitting times and dates, working with the customer, suppliers, and installers to find the best resolution based on their circumstances.</li><li>Contacting customers to advise on delays with orders and working to find a solution for them.</li><li>Working with couriers or suppliers to resolve issues where deliveries are signed for but have not arrived.</li><li>Raising Purchase Orders, Claims, and various other items.</li><li>Solutions focused approach to handling complaints ensuring they are resolved quickly and restore the customers' relationship with us.</li></ul><p><b>Required Profile:</b></p><p><b>Education:</b></p><ul><li>Minimum 14 years of schooling.</li></ul><p><b>Language:</b></p><ul><li>Proficient in English. Arabic language a plus</li></ul><p><b>Skills Required:</b></p><ul><li>Excellent communication skills, able to communicate through phone (both inbound and outbound), email, webchat, and social media. &ndash; with a love for customer care</li><li>Passionate about excelling in sales with excellent closing skills</li><li>Organization skills, being able to balance own workload is necessary &ndash; ability to multi-task.</li><li>Ability to problem solve effectively and generate solutions to solve customers&rsquo; issues.</li><li>Active listening and understanding ensuring an excellent customer journey.</li><li>Willingness to work proactively and as part of a team.</li></ul><p><b>Experience Required: Mid-level</b></p><ul><li>Minimum 5 year&rsquo;s experience of working in a customer-facing role is essential.</li><li>Minimum 3 years experience as a Sales closer with consistent history of converting warm leads to sales</li><li>Contact Centre experience is preferable with a role in an Omni-channel Contact Centre being advantageous.</li><li>Knowledge or a keen interest in the motor or tyre industry is preferable but not essential.</li><li>Interested in a future career development with us.</li></ul><p>If you think you'd be a good fit, please apply here, or share your CV at career@unitedsol.net!</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

Customer Sales & Support Specialist

XTIUM

<div>
 <em>
  The XTIUM global team is made up of a group of diverse and talented professionals who are all driven by the same goal: excellence and continuous improvement. We are all about embracing challenges, keeping the lines of communication open and working together. We take ownership of our work, focus on learning and growing and hold ourselves accountable to our colleagues and customers. Together, we strive to push boundaries, make an impact and inspire each other to reach our full potential.
  <br/>
  <br/>
 </em>
 <strong>
  Job Description
  <br/>
  <br/>
 </strong>
 At XTIUM, we don&rsquo;t just build IT solutions&mdash;we build careers. Our culture is designed to empower individuals to achieve their best while making a real impact. You&rsquo;ll have the opportunity to connect with our leadership team, embrace challenges, and celebrate success in a dynamic, fast-paced environment. If you&rsquo;re passionate, driven, and eager to grow, XTIUM is where your potential meets opportunity. Our team members are the driving force behind our success, and we&rsquo;re looking for passionate, resilient individuals eager to grow and make a meaningful impact. If you&rsquo;re ready to contribute and help shape the future, XTIUM is the place for you.
 <br/>
 <br/>
 <strong>
  About The Team
  <br/>
  <br/>
 </strong>
 XTIUM&rsquo;s 24/7 global Enterprise Service Desk is a collaborative team of IT professionals dedicated to providing exceptional end user technical support. We are striving to be more than just a high performing service desk, but relentlessly seeking to deliver a premium, customer-centric service offering unlike any other, resulting in seamless issue resolution, hospitality focused customer experience, and customers who evangelize the XTIUM brand and offering. We are unapologetically pushing the boundaries on what an Enterprise Service Desk can do to transform the digital transformation experience for end users.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 As a Service Desk Technician, you will play a critical role in providing first-line technical support to our client end-users. This includes resolving a wide range of IT issues, such as hardware and software troubleshooting, account management, and password resets, while providing prompt and courteous assistance via phone, email, and chat. You will utilize and contribute to the internal knowledge base to resolve common issues efficiently and escalate complex issues to higher-level support when necessary. Additionally, you will actively participate in team training and development initiatives to enhance your performance, technical skills, and contribute to providing a &ldquo;white glove&rdquo; customer experience.
 <br/>
 <br/>
 <strong>
  Job Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Provide customer end user technical support via phone, email, chat, and self-service portals
  </li>
  <li>
   Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
  </li>
  <li>
   Assist end users with password resets, account unlocks, and access requests
  </li>
  <li>
   Provide remote assistance when applicable
  </li>
  <li>
   Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
  </li>
  <li>
   Document and track incidents and requests utilizing the ServiceNow ITSM ticketing system
  </li>
  <li>
   Escalate complex issues to higher-level support teams when necessary
  </li>
  <li>
   Adhere to service level agreements (SLAs) and meet performance targets
  </li>
  <li>
   Utilize the internal knowledge base to resolve common issues and improve efficiency
  </li>
  <li>
   Drive customer satisfaction through proactive communication and first call resolution
  </li>
  <li>
   Provide exceptional customer service by demonstrating empathy, patience, and a positive attitude
  </li>
  <li>
   Communicate technical information clearly and concisely, ensuring clients understand the resolution or next steps
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   2+ years of service desk experience in an MSP environment
  </li>
  <li>
   Excellent verbal and written communication skills
  </li>
  <li>
   Strong interpersonal skills
  </li>
  <li>
   Excellent problem-solving and analytical skills
  </li>
  <li>
   Customer-centric approach with a focus on service excellence
  </li>
  <li>
   Ability to work effectively under pressure and manage multiple priorities
  </li>
  <li>
   Continuous improvement mindset
  </li>
  <li>
   Incident and request management experience
  </li>
  <li>
   Must be a team player and collaborative.
  </li>
  <li>
   Experience with Windows OS, Office 365, Azure AD, Active Directory, and Exchange/Office O365. MAC OS knowledge would be a plus, but not a hard requirement.
  </li>
  <li>
   Familiarity with IT Service Management concepts, practices, and procedures. Strong ITIL knowledge or certification preferred
  </li>
  <li>
   Technical Certifications: CompTIA, A+, MSCE are a plus
  </li>
  <li>
   Experience using ServiceNow ticketing system is preferred
  </li>
  <li>
   Experience using remote assistance tools
  </li>
  <li>
   Excellent time management skills
  </li>
  <li>
   A bachelor&rsquo;s degree or equivalent in Computer Science, Information Systems, or related field
  </li>
  <li>
   Strong technical background
  </li>
  <li>
   Be willing to work 1st, 2nd, or 3rd shift in a 24/7 support environment
  </li>
 </ul>
</div>


Enterprise Service Desk Support Specialist

Nysonian Inc.

<div>
 <strong>
  Location:
 </strong>
 Islamabad, Pakistan (Onsite)
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full-time
 <br/>
 <br/>
 <strong>
  Timings:
 </strong>
 6pm - 2am (Night shift)
 <br/>
 <br/>
 <strong>
  About Nysonian
  <br/>
  <br/>
 </strong>
 Nysonian builds the next generation of global lifestyle brands; brands that inspire how people travel, move, and live. We create not just products, but experiences that empower people worldwide.
 <br/>
 <br/>
 <strong>
  Our Fast-Growing Portfolio Includes
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   NOBL Travel &mdash; redefining modern travel with design, durability, and performance
  </li>
  <li>
   FLO Pilates &mdash; bringing Pilates into homes and wardrobes globally
   <br/>
   <br/>
  </li>
 </ul>
 With $150M+ in revenue, 300+ teammates across 6 countries, and 1.3M+ customers worldwide, we are shaping the brands that will define the next decade.
 <br/>
 <br/>
 Core Values: Winners&rsquo; Mindset | Speed with Purpose | Thoughtful Innovation | Genuineness | No Ego, Full Ownership
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The Assistant Manager &ndash; Planning &amp; Procurement will own end-to-end supply planning and procurement operations across multiple international markets, including Australia, Canada, the UK, Dubai, and Europe. This role is responsible for ensuring optimal inventory availability, effective supplier coordination, and disciplined procurement execution to support consistent product availability and operational efficiency. Working cross-functionally with operations, logistics, and finance teams, the role drives planning accuracy, cost control, and supply continuity to enable scalable business growth.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Oversee demand and supply planning across international markets, maintaining rolling forecasts and ensuring optimal inventory levels while minimizing stockouts and excess.
  </li>
  <li>
   Execute procurement strategies aligned with demand plans, sourcing products from global suppliers efficiently and cost-effectively.
  </li>
  <li>
   Negotiate pricing, lead times, and contractual terms with suppliers to optimize cost, quality, and delivery performance.
  </li>
  <li>
   Build and maintain strong relationships with suppliers, monitor performance, and proactively resolve issues to ensure uninterrupted supply.
  </li>
  <li>
   Manage purchase orders end-to-end, ensuring accuracy of quantities, pricing, delivery timelines, and proper documentation.
  </li>
  <li>
   Coordinate closely with Finance to process supplier payments, track invoices, and ensure alignment between procurement and financial records.
  </li>
  <li>
   Track and report key performance metrics, including forecast accuracy, inventory turnover, service levels, and supplier performance.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Who You Are
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in Supply Chain, Business, or a related field.
  </li>
  <li>
   2&ndash;5 years of experience in supply planning and procurement operations.
  </li>
  <li>
   Proven experience managing international suppliers and multi-region supply chains.
  </li>
  <li>
   Strong analytical and problem-solving capabilities for operational decision-making.
  </li>
  <li>
   Proficiency in Excel and ERP or supply chain management systems.
  </li>
  <li>
   Excellent communication, negotiation, and stakeholder management skills.
  </li>
  <li>
   Detail-oriented with the ability to coordinate cross-functional teams and meet deadlines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Why You&rsquo;ll Love Working at Nysonian
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Collaborate with high-performing teams across fast-growing global brands
  </li>
  <li>
   Meaningful opportunities for growth, ownership, and impact
  </li>
  <li>
   A culture built on accountability, transparency, and execution
  </li>
  <li>
   Competitive compensation, benefits, and wellness-focused perks
  </li>
  <li>
   Opportunity to design and own internal automation systems
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Our Commitment
  <br/>
  <br/>
 </strong>
 Nysonian is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran status, disability, or any other legally protected characteristic. Reasonable accommodations are available for applicants with disabilities.
</div>


Assistant Manager – Planning & Procurement

Contour Software

<div><div><b>About Contour</b></div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div><div><div><b>
The Division:</b></div></div><div><div>
Founded in 1978 as Midland Cash Registers, MCR Systems has nearly 50 years of experience in electronic point of sale. We&rsquo;ve evolved from traditional tills to today&rsquo;s AI-ready, cloud-based technology. We&rsquo;ve grown far beyond simple EPOS, delivering complete Enterprise Management solutions but our focus has always been the same &ndash; giving you systems that are flexible, reliable and easy to use.</div></div><div><div>
We were the first UK company to bring SaaS to the EPOS market. Our Symphony suite still powers everything we do. It brings sales, payments, stock, loyalty and reporting into one seamless system. Because it&rsquo;s modular, it grows with your business and works with the tools already in use.</div></div><div><div>
Over the years, we&rsquo;ve supported hospitality, retail, sport, and education across the UK and the world. From single coffee shops to multi-site venues, we design technology to work for our customers.</div></div><div></div><div><div><b>
The Position</b></div></div><div><div>
MCR Systems Limited are seeking an experienced Database Administrator to take ownership of our SQL Server estate. This role is responsible for the administration, performance, security and evolution of a large and business-critical SQL environment, including operational databases, data warehouses and reporting platforms.</div></div><div><div>
You will be the technical authority for SQL Server across the business, covering on-prem and hosted environments, and will play a key role in modernising our reporting capabilities. This includes maintaining and enhancing SSRS, SSIS and OLAP cubes, and supporting an ongoing push towards PowerBI and AI-enabled reporting.</div></div><div><div>
Working closely with Development, Test, Product and Leadership teams, you will ensure data is reliable, performant and accessible, while helping shape the future of analytics and insight at MCR Systems.</div></div><div></div><div><div><b><br>
Key</b><b> </b><b>Responsibilities:</b></div></div><div><ul><li><div>
Administration, maintenance and optimisation of a large SQL Server estate</div></li></ul></div><div><ul><li><div>
Ownership of performance tuning, indexing strategies and query optimisation</div></li></ul></div></div><div><div><ul><li><div>
Backup, recovery, DR planning and regular restore testing</div></li></ul></div><div><ul><li><div>
Security management: permissions, roles, auditing and compliance</div></li></ul></div><div><ul><li><div>
Management of data warehouses, OLAP cubes and reporting databases</div></li></ul></div><div><ul><li><div>
Development, maintenance and monitoring of SSIS packages</div></li></ul></div><div><ul><li><div>
Support and enhancement of SSRS reports</div></li></ul></div><div><ul><li><div>
Working with developers to design efficient schemas and queries</div></li></ul></div><div><ul><li><div>
Capacity planning and proactive monitoring of SQL environments</div></li></ul></div><div><ul><li><div>
Supporting the move towards Power BI, including dataset design and data models</div></li></ul></div><div><ul><li><div>
Contributing to AI-enabled reporting, forecasting or insight initiatives</div></li></ul></div><div><ul><li><div>
Documentation of SQL standards, processes and best practices</div></li></ul></div><div><ul><li><div>
Acting as the escalation point for database-related issues</div></li></ul></div><div></div><div><div><b><br>
Experience, Knowledge &amp; Skills:</b></div></div><div><ul><li><div>
Strong experience administering Microsoft SQL Server in production</div></li></ul></div><div><ul><li><div>
Advanced T-SQL (performance tuning, complex queries, stored procedures)</div></li></ul></div><div><ul><li><div>
Experience with SQL Server data warehousing concepts</div></li></ul></div><div><ul><li><div>
Hands-on with SSIS, SSRS and SQL Server Analysis Services (SSAS/Cubes)</div></li></ul></div><div><ul><li><div>
Backup, restore and disaster recovery experience</div></li></ul></div><div><ul><li><div>
SQL security and permissions management</div></li></ul></div></div><div><div><ul><li><div>
Ability to diagnose and resolve performance and blocking issues</div></li></ul></div><div><ul><li><div>
Comfortable working independently as the SQL authority</div></li></ul></div><div></div><div><div><b>
Desirable:</b></div></div><div><ul><li><div>
Power BI (datasets, models, gateways, optimisation)</div></li></ul></div><div><ul><li><div>
Exposure to AI-assisted reporting, forecasting or analytics</div></li></ul></div><div><ul><li><div>
Azure SQL/Azure Data Services</div></li></ul></div><div><ul><li><div>
Experience supporting high-transaction EPOS systems</div></li></ul></div><div><ul><li><div>
Familiarity with DevOps pipelines for database deployment</div></li></ul></div><div><ul><li><div>
Relevant Microsoft certifications (DBA/Data/BI)</div></li></ul></div><div></div><div><div><b><br>
Personal Characteristics:</b></div></div><div><ul><li><div>
Takes clear ownership of critical systems and sees issues through to resolution</div></li></ul></div><div><ul><li><div>
Methodical and disciplined, particularly around change, security and data integrity</div></li></ul></div><div><ul><li><div>
Calm and decisive when dealing with live incidents or performance issues</div></li></ul></div><div><ul><li><div>
Pragmatic problem-solver with strong analytical thinking</div></li></ul></div><div><ul><li><div>
Comfortable challenging poor practices and driving improvement</div></li></ul></div><div><ul><li><div>
Able to communicate technical issues clearly to non-technical stakeholders</div></li></ul></div><div><ul><li><div>
Detail-focused without losing sight of business impact</div></li></ul></div><div><ul><li><div>
Self-motivated, with a strong sense of accountability and reliability</div></li></ul></div><div><ul><li><div>
Curious and forward-looking, particularly around analytics, AI and reporting evolution</div></li></ul></div></div><div><b>
Exciting Benefits we offer:</b></div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><b><i>
Disclaimer:</i></b><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Database Administrator

S&P Global

<div>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 <strong>
  Grade Level (for internal use):
  <br/>
  <br/>
 </strong>
 07
 <br/>
 <br/>
 <strong>
  The Team
  <br/>
  <br/>
 </strong>
 S&amp;P Global Market Intelligence is seeking an Associate, Channels Tech Specialists to join the Channels Tech Specialists team in Islamabad. The team partners with Solution Architects (SA) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the &ldquo;Channels Solutions&rdquo; and assessing the technical environment dynamics within client sites that may impact product performance.
 <br/>
 <br/>
 <strong>
  The Impact
  <br/>
  <br/>
 </strong>
 You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our Channels products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, Channels Tech Specialists is a consultant providing best and most efficient way for our clients to achieve quality results.
 <br/>
 <br/>
 <strong>
  What&rsquo;s In It For You
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Gets a great opportunity to talk to external clients and internal stakeholders across globe.
  </li>
  <li>
   Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
  </li>
  <li>
   You will work with a global Solution Architects and Sales team responsible for enterprise products like API and Xpressfeed.
  </li>
  <li>
   This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
  </li>
  <li>
   As a critical member of the team, you will have the opportunity to collaborate with a global stakeholders and improvise the client experience.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Be a Product specialist for the Channels and provide in-depth technical assistance to clients.
  </li>
  <li>
   Assist in deployment and troubleshooting on-the-go.
  </li>
  <li>
   Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales&rsquo; opportunities.
  </li>
  <li>
   Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
  </li>
  <li>
   Work on creating complex SQL queries (MS SQL, ORACLE, PostgreSQL, MySQL etc.,) to use our data and assist client with query tuning and performance improvements.
  </li>
  <li>
   Research and gain knowledge on the rapidly evolving product offerings.
  </li>
  <li>
   Assess the technical environment dynamics within the client sites that may impact product performance
  </li>
  <li>
   Involve in testing/user-acceptance tests of New implementations
  </li>
  <li>
   Maintain the local infrastructure which comprises of Database Servers (Oracle. MS SQL Server, PostgreSQL and MySQL) and Virtual Machines.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Basic Qualifications
  <br/>
  <br/>
 </strong>
 <strong>
  What we&rsquo;re looking for:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   0-6months of experience in a technology or support role, with an interest in working with large datasets.
  </li>
  <li>
   The candidate should have strong basics in all aspects of Computer Science such as Development, Database concepts, networking.
  </li>
  <li>
   Solid communication skills (English verbal &amp; written)
  </li>
  <li>
   Good knowledge in .Net/C#/Java
  </li>
  <li>
   Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) &amp; features/commands
  </li>
  <li>
   HTTP Messages (Headers, Body, Response Codes, Commands, Arguments, etc.)
  </li>
  <li>
   Network &amp; Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)
  </li>
  <li>
   Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &amp;
  </li>
  <li>
   Web Transport Schemes (SOAP, XML, JSON, etc.)
  </li>
  <li>
   Exposure to WINDOWS, UNIX or LINUX environments.
  </li>
  <li>
   Knowledge on DBMS concepts.
  </li>
  <li>
   Knowledge on cloud technologies like AWS, Snowflake, etc.,
  </li>
  <li>
   Quick learner and ability to grasp new technologies.
  </li>
  <li>
   Demonstrate troubleshooting, follow-through and problem solving skills, resourcefulness, attention to detail, and strong communication skills.
  </li>
  <li>
   Ability to keep pace with rapid changes in products.
  </li>
  <li>
   Willing to work in any 5 day shifts and longer night shifts.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Graduate in Computer Science and Commerce\Finance is preferred
  </li>
  <li>
   Prior experience in client support teams
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About S&amp;P Global Market Intelligence
  <br/>
  <br/>
 </strong>
 At S&amp;P Global Market Intelligence, a division of S&amp;P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.
 <br/>
 <br/>
 For more information, visit www.spglobal.com/marketintelligence.
 <br/>
 <br/>
 <strong>
  What&rsquo;s In It For
 </strong>
 <strong>
  You?
  <br/>
  <br/>
 </strong>
 <strong>
  Our Mission
  <br/>
  <br/>
 </strong>
 Advancing Essential Intelligence.
 <br/>
 <br/>
 <strong>
  Our People
  <br/>
  <br/>
 </strong>
 We're more than 35,000 strong worldwide&mdash;so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We&rsquo;re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.
 <br/>
 <br/>
 <strong>
  Our Values
  <br/>
  <br/>
 </strong>
 <strong>
  Integrity, Discovery, Partnership
  <br/>
  <br/>
 </strong>
 Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.
 <br/>
 <br/>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 We take care of you, so you can take care of business. We care about our people. That&rsquo;s why we provide everything you&mdash;and your career&mdash;need to thrive at S&amp;P Global.
 <br/>
 <br/>
 <strong>
  Our Benefits Include
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Health &amp; Wellness: Health care coverage designed for the mind and body.
  </li>
  <li>
   Flexible Downtime: Generous time off helps keep you energized for your time on.
  </li>
  <li>
   Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
  </li>
  <li>
   Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
  </li>
  <li>
   Family Friendly Perks: It&rsquo;s not just about you. S&amp;P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
  </li>
  <li>
   Beyond the Basics: From retail discounts to referral incentive awards&mdash;small perks can make a big difference.
   <br/>
   <br/>
  </li>
 </ul>
 For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries
 <br/>
 <br/>
 <strong>
  Global Hiring And Opportunity At S&amp;P Global
  <br/>
  <br/>
 </strong>
 At S&amp;P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.
 <br/>
 <br/>
 <strong>
  Recruitment Fraud Alert
  <br/>
  <br/>
 </strong>
 If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com. S&amp;P Global never requires any candidate to pay money for job applications, interviews, offer letters, &ldquo;pre-employment training&rdquo; or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.
 <br/>
 <br/>
 <strong>
  Equal Opportunity Employer
  <br/>
  <br/>
 </strong>
 S&amp;P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.
 <br/>
 <br/>
 If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.
 <br/>
 <br/>
 <strong>
  US Candidates Only:
 </strong>
 The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf
 <br/>
 <br/>
 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)
 <br/>
 <br/>
 <strong>
  Job ID:
 </strong>
 324179
 <br/>
 <br/>
 <strong>
  Posted On:
 </strong>
 2026-01-12
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 Islamabad, Pakistan
</div>


Associate, Channels Tech Specialists

Inbox Business Technologies

<div><p>Inbox Business Technologies is hiring an <b>Assistant Manager &ndash; International Sales</b> to support <b>B2B solution/service selling</b> in an <b>IT Services / System Integrator (SI) / Managed Service Provider (MSP)</b> environment. The role is <b>proposal-heavy</b> and requires strong <b>stakeholder coordination</b>, a <b>solution-focused mindset</b>, and comfort supporting international customer engagements across <b>cloud infrastructure, cybersecurity, ERP ecosystems (Oracle / SAP / Odoo)</b> and related IT services.</p>
Responsibilities<ul><li>
Support international sales execution for <b>IT Services / SI / MSP</b> offerings (services + solutions).
</li><li>Engage prospects and convert requirements into <b>opportunities, solution narratives, and business cases</b>.
</li><li>Coordinate closely with internal stakeholders (pre-sales, delivery, product, finance, etc.) to gather inputs.
</li><li>Create and manage <b>high-quality proposals</b>, including:
</li><li><ul><li>RFP/RFQ responses, SoW/SoW inputs, compliance matrices (where applicable)
</li><li>Commercial + technical proposal packaging (with stakeholder support)
</li></ul></li><li>Develop impactful <b>client presentations / pitch decks</b> aligned with the solution value proposition.
</li><li>Support account-level coordination to ensure smooth communication and stakeholder alignment.
</li><li>Maintain opportunity hygiene and follow-ups (CRM usage <b>as needed)</b></li><li>
Conduct market and competitor research to support positioning (good-to-have).
</li><li>Demonstrate strong ownership, prioritization, and execution in a target-driven environment.</li></ul><br>
<b>
Requirements</b><br>
<ul><li>
Bachelor&rsquo;s degree (Business / IT / Engineering / Management or relevant).
</li><li>5<b>+ years</b> experience in a relevant role within <b>IT Services / SI / MSP / Tech Consulting</b> environment.
</li><li>Strong experience in <b>proposal development</b> and <b>customer-facing presentations</b>.
</li><li>Understanding of <b>B2B solution/service selling</b> and stakeholder-driven sales support.
</li><li>Excellent communication, coordination, and documentation skills.
</li><li>Office-based availability in Islamabad (no remote-only preference).</li></ul><p></p>
Preferred Attributes (Nice-to-Have)<ul><li>
Exposure to solutions across: <b>Cybersecurity</b>, <b>Cloud Infrastructure</b>, <b>ERP ecosystems (Oracle / SAP / Odoo)</b>, licensing, managed services.
</li><li>Strong PowerPoint / proposal storytelling capability (structuring + clarity + persuasive writing).
</li><li>Analytical mindset and reporting exposure.</li><li>
Familiarity with bid/RFP portals and structured proposal workflows.
</li><li>Familiarity with CRM tools
</li></ul><p></p><b>Equal Opportunity &amp; Inclusion</b><p>
We are proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity or expression, national origin, age, disability, genetic information, or pregnancy.</p><p>
At Inbox Business Technologies, we celebrate diversity and strive to create an inclusive space where every team member is valued. We strongly encourage applicants from underrepresented backgrounds to apply and contribute their unique ideas, experiences, and voices to a company that believes in equality and embraces new ways of thinking.</p></div><p></p>

Assistant Manager - International Sales

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