business development representative Jobs in Islamabad

business development representative

customer service representative Jobs in Islamabad

customer service representative

customer support executive Jobs in Islamabad

customer support executive

customer support officer Jobs in Islamabad

customer support officer

helpline agent

call center representative

ASK Development

Position: Customer Care Representative Timings: 1:00 PM to 9:00 PM (Rotational Shifts) Job Responsibilities:<ul><li>Handle incoming calls as part of the Frontline HR Helpline Desk.</li><li>Address and resolve employee queries from all over Pakistan.</li><li>Maintain a professional and courteous communication tone in both Urdu and English.</li><li>Ensure accurate logging, tracking, and follow-up of employee concerns.</li><li>Provide timely support and escalate cases when required.</li></ul>Requirements:<ul><li>Prior experience in customer service, HR operations, or call center support is mandatory.</li><li>Strong communication skills in English and Urdu.</li><li>Ability to multitask, remain calm under pressure, and deliver quality service.</li></ul>Education:<ul><li>Intermediate or bachelors</li><li>Fresh graduates are encouraged</li></ul>Job Type: Full-timePay: From Rs65,000.00 per monthWork Location: In person

Call Center Representative

See Sight Tours

Customer Service &amp; Sales RepresentativeLocation: Islamabad, onsiteCompany: See Sight ToursJob Type: Full-Time ( F-10/4 Islamabad,Onsite - EST Timings )See Sight Tours is a locally rooted tour company that delivers exceptional, small-group travel experiences across North America. We are committed to creating unforgettable memories for our guests through thoughtfully curated tours and friendly, personalized service.Our mission is to make travel seamless, enjoyable, and enriching &mdash; from the moment a guest books with us to the final farewell. Whether it&rsquo;s confirming key trip details or gathering valuable feedback after a tour, we believe every interaction is a chance to elevate the guest experience.We are currently seeking a Customer Service Representative to join our Islamabad-based team. This role is ideal for someone who thrives in a dynamic, guest-focused environment and is passionate about both service and sales. From booking confirmation to post-tour follow-ups, you&rsquo;ll play a vital role in ensuring each guest&rsquo;s journey is smooth, memorable, and full of delight.Job Overview:We are seeking a highly motivated and customer-oriented individual to handle incoming bookings across all platforms and proactively reach out to customers to confirm order details, gather missing information, and enhance their experience through upselling opportunities.This role also includes responsibility for post-tour follow-ups, conducting brief surveys with guests to collect valuable insights that will help us continuously improve our services.The ideal candidate will have previous call center experience, preferably supporting North American customers, and a strong background in sales. They should be comfortable handling multiple tasks simultaneously, working in a fast-paced environment, and maintaining a high level of professionalism and enthusiasm when engaging with customers.Key Responsibilities:<ul><li>Real-Time Booking Monitoring: Monitor new bookings as they come in and follow up promptly to collect any missing details required for assigning a tour guide (email, phone number, or pickup location).</li><li>Order Confirmation &amp; Follow-up: Contact customers after they place an order to confirm booking details and avoid last-minute issues.</li><li>Customer Information Management: Ensure all essential fields are completed in the booking system for seamless operations.</li><li>Customer Engagement: Engage with customers professionally, answer questions, and provide guidance to enrich their travel experience.</li><li>Upselling &amp; Revenue Growth:</li><li>Offer the last remaining seats on a tour to convert it into a private experience.</li><li>Recommend add-on tours or services that complement existing bookings.</li><li>Suggest premium upgrades such as private transfers or customized excursions.</li><li>Post-Tour Follow-ups: Call guests after their tour using a prepared script to conduct a brief feedback survey. These calls will be recorded and used for market research and service improvement.</li><li>Customer Insight Collection: Use post-tour calls to gather actionable feedback aimed at improving the guest experience and overall tour quality.</li><li>Issue Resolution: Address booking-related concerns and escalate complex issues when necessary.</li><li>CRM &amp; Data Entry: Maintain accurate records of all customer interactions and booking updates.</li><li>Team Collaboration: Work closely with internal departments to streamline processes and improve customer service workflows.</li><li>Performance Metrics: Meet or exceed targets for customer satisfaction, booking accuracy, upselling, and post-tour engagement quality.</li></ul>Qualifications &amp; Requirements:<ul><li>3&ndash;4 years of experience in a call center or customer service role, preferably dealing with North American clientele in a sales-oriented environment.</li><li>Proven upselling skills with a track record of meeting revenue goals.</li><li>Fluent in spoken and written English with excellent communication and rapport-building abilities.</li><li>Strong organizational skills with attention to detail and the ability to problem-solve quickly.</li><li>Able to manage multiple priorities efficiently in a fast-paced setting.</li><li>Proficient in CRM systems and booking platforms.</li><li>Reliable internet connection, quality headset, and quiet work environment for communication.</li></ul>Passion for travel and a customer-first mindset that aligns with See Sight Tours&rsquo; commitment to excellence.Job Type: Full-timeWork Location: In person

Customer Services Representative

Creativelogicx

We are hiring confident and fluent Call Center Agents for our UK campaign. The ideal candidate should have strong communication skills, a professional attitude, and the ability to handle outbound/inbound calls effectively.Key Responsibilities<ul><li>Make outbound calls to UK-based customers</li><li>Handle inbound inquiries professionally</li><li>Generate leads and close sales (if sales campaign)</li><li>Provide accurate product/service information</li><li>Maintain call records and update CRM systems</li><li>Achieve daily/weekly/monthly targets</li></ul>Requirements<ul><li>Excellent English communication skills.</li><li>Minimum 6 months &ndash; 1 year experience in UK campaign (preferred)</li><li>Strong persuasion and negotiation skills</li><li>Basic computer knowledge</li><li>Ability to work in night shift (UK timing)</li></ul>Job Type: Full-timeWork Location: In person

Call Center Agents

Walee Technologies

Location: Islamabad (On-site) I-9 Islamabad Hakeem Easy Finance is looking for a Jr. Recovery Officer to join our growing team in Islamabad. If you're passionate about helping customers, have strong communication skills, and are eager to grow in a fast-paced fintech environment, we want to hear from you!Key Responsibilities:1. Respond to customer inquiries via phone calls, resolving issues related to loan applications, disbursements, repayments, or account status.2. Make outbound calls for follow-ups, repayment reminders, and customer feedback collection.3. Guide users through the mobile application and educate them on how to use the platform effectively.4. Provide accurate, valid, and complete information by using the right methods and tools.5. Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.6. Maintain detailed records of customer interactions, transactions, comments, and complaints in the CRM system.7. Escalate unresolved issues to the relevant departments (tech, recovery, finance) as per standard operating procedures.8. Meet individual and team performance targets (KPIs) such as call quality, average handling time (AHT), and customer satisfaction scores.9. Adhere to data protection and confidentiality guidelines when handling customer information.Requirements:<ul><li>Fresh graduates or up to 1 year of experience in customer service or a call center environment.</li><li>Excellent written and verbal communication skills in English and/or Urdu.</li><li>Tech-savvy and comfortable using CRM tools and online platforms.</li><li>Ability to multitask and stay organized under pressure.</li><li>A positive attitude and eagerness to learn.</li></ul>Salary &amp; Benefits: PKR 40,000/month ONLYJob Type: Full-time (9AM to 6PM or 10AM to 7PM), Ramzan timings: 9AM to 4PMWork Location: In personPay: Rs40,000.00 per monthWork Location: In person

Customer Service Representative

Job Description:We are hiring for Customer Care Executive for a well-reputed telecom company.Key Responsibilties:<ul><li>Answering customer calls: Promptly responding to incoming calls from customers with a positive and professional demeanor.</li><li>Customer query resolution: Addressing customer questions, concerns, and complaints by providing accurate information and solutions.</li><li>Order processing: Taking customer orders, verifying details, and processing payments.</li><li>Account management: Updating customer accounts with relevant information and changes.</li></ul>Salary:45K (Performance based incentives)Educational Requirement:Minimum Graduation or IntermediateApplication Question(s):<ul><li>Do you have experience in CSR?</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Work Location: In personJob Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Inbound calling system

IGATE

<div>We are looking for a professional and customer-focused Call Centre Operator to handle inbound and outbound communications. The role involves assisting customers, addressing inquiries, and ensuring a positive service experience while maintaining accurate records. 
Key Responsibilities
Answer inbound calls and make outbound calls as required
Provide information, resolve inquiries, and handle complaints professionally
Record and update customer details in relevant systems
Follow scripts, procedures, and service standards
Escalate complex issues to appropriate departments
Meet performance and response time targets 
Requirements 
<ul><li>
Strong communication and interpersonal skills</li><li>
Ability to remain calm and professional under pressure</li><li>
Basic computer and data entry proficiency</li><li>
Organizational and multitasking ability</li><li>
Previous customer service experience preferred</li></ul> 

Benefits<ul><li> 
Fuel Allowance</li></ul>
Medical Insurance
Free Lunch Facility (In-house)<ul><li>️ GYM Passport (Panel Gym's Free of Cost)</li></ul>
Participatory Fund
Market Competitive Salary
Learning &amp; Challenging Work Environment
&zwj; Amazing Work Culture
Paid Time off
&zwj;&zwj;&zwj; Group Life Insurance<ul><li>Maternity Leaves and many more</li></ul></div>

Call Centre Operator - Gulberg Islamabad

Job Title: Customer Care Representative Salary: 65,000 PKR Timings: 1:00 PM &ndash; 9:00 PM (Rotational Shifts)We are looking for a dedicated and professional Customer Care Representative to join our team. If you have strong communication skills and experience in handling customer or HR-related queries, this is a great opportunity for you!Job Responsibilities:<ul><li>Handle incoming calls at the Frontline HR Helpline Desk</li><li>Respond to and resolve employee queries across Pakistan</li><li>Maintain a professional and courteous tone in Urdu &amp; English</li><li>Accurately log, track, and follow up on employee concerns</li><li>Provide timely support and escalate cases when necessary</li></ul>Requirements:<ul><li>Prior experience in customer service, HR operations, or call center support (Mandatory)</li><li>Excellent communication skills in English and Urdu</li><li>Ability to multitask and work efficiently under pressure</li><li>Strong problem-solving skills and service-oriented attitude</li></ul>Education:<ul><li>Intermediate or Bachelor&rsquo;s degree</li><li>Fresh graduates are encouraged to appl</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs65,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>customer care Representative: 1 year (Required)</li></ul>Location:<ul><li>Islamabad (Required)</li></ul>Work Location: In person

Human Resources Cum Helpline Agent

Explore 117+ Call center representative in Islamabad this March. Find roles across top companies and apply now to boost your career.