customer service specialist Jobs in Egypt

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logistics specialist

<div>
 
 
 1. Company Overview
 
 
 
 AUX Group, founded in 1986, is a global manufacturing group covering home appliances, power equipment, healthcare and real estate.With over 30,000 employees worldwide, AUX continues to expand its overseas sales and distribution network. The local entity in [Egypt] operates as a sales and trading company responsible for marketing, distribution and channel development.
 
 
 
 
 
 
 
 
 
 2. Hiring Background
 
 
 
 To support business expansion and ensure efficient supply chain operations in [Egypt], we are looking for a Logistics Specialist to manage local logistics execution and coordination.
 
 
 
 
 
 
 3. Responsibilities &amp; Qualifications
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Coordinate local 3PL providers for warehousing, transportation, and customs clearance
 </li>
 <li>
 Monitor inbound and outbound shipments to ensure on-time delivery
 </li>
 <li>
 Handle customs documentation and compliance with local regulations
 </li>
 <li>
 Track logistics costs and support cost optimization
 </li>
 <li>
 Coordinate with Sales and HQ teams on order fulfillment and inventory planning
 </li>
 <li>
 Maintain accurate logistics records and reporting
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Logistics, or related field
 </li>
 <li>
 3+ years of logistics or supply chain experience
 </li>
 <li>
 Familiar with import/export procedures and local customs regulations
 </li>
 <li>
 Experience working with 3PL providers
 </li>
 <li>
 Fluent in English and local language
 </li>
 </ul>
 
 
 
 
 
 4. How to Apply
 
 
 
 
 
 
 Please apply via Linkedin Job Post, and attach the related info such as Salary expectations, notice period, and motivation of your application.
 
 
 Subject: Application &ndash; Logistics Specialist &ndash; [Egypt]
 
 
 
</div>

Logistics Specialist

ELSEWEDY ELECTRIC

<div>
 
 
 Job Purpose:
 
 
 
 Ensuring that Logistics processes are being implemented properly from the qualitative and quantitative perspective, and according to the logistics general plans and deadlines.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Applies and maintains Client's Contractual Agreements, through implementing and processing agreed Logistics operations &amp; plans.
 
 
 &bull; Maintains Data flow and prepares required Analysis on regulatory standards, to Assist in Decision Making.
 
 
 &bull; Receives Booking Order Form (BOF) instructions from the Supply Chain Team Leader for booking
 
 
 slots/spaces or certain numbers and types of containers via air or sea mode of shipping certain quantity of material items from certain Port of Loading (POL) to certain Port of Discharge (POD) at a certain time.
 
 
 &bull; Send Requests for Quotation (RFQ) to third-party logistics (3PL) or steam shipping Lines (SSL&rsquo;s),
 
 
 negotiates/bargains for the best possible conditions as per Rate Target Policy (RTP) set by the Supply Chain Team Leader
 
 
 &bull; Issues Shipping Declaration Form (SDF) to the contracted third-party logistics (3PL) or steam shipping Lines (SSL&rsquo;s.)
 
 
 &bull; Issues Insurance Declaration Form (IDF) -pertaining to Air/Sea shipping operations only- prior to receiving the materials from a supplier or our warehouse.
 
 
 &bull; Receives/Collects shipping documents from couriered from suppliers, including Bills of Lading (Bs/L) even if printed directly from SSL&rsquo;s or 3PL (as case requires.)
 
 
 &bull; Performs importation procedures required for Projects' Materials at the Port of Destination.
 
 
 &bull; Coordinates with the client and ensures that importation documents are issued properly.
 
 
 &bull; Follows up on the payment request of Logistics 3rd Parties at the destination.
 
 
 &bull; Submits weekly statistical reports on Shipping Activities.
 
 
 &bull; Updates Shipping Quotations Form (SQF.)
 
 
 
 
 
 
 Qualification &amp; Education:
 
 
 
 - Years of experience: 1-3 years.
 
 
 - Academic Qualifications: Business Management, Other, Business Administration, Logistics.
 
</div>

Eshratex Spinning S.A.E

Industrial Companies only are accepted for this role Logistics Specialist  Locates in Alexandria Egypt. With Solid background with NAFEZA &amp; GAFI (PRIVATE FREEZONE REGULATIONS ). Key Responsibilities:<ul><li>Arrange and oversee the transportation of goods, both inbound and outbound, via various modes including land, sea, and air according to the local private zone regulation and conformities. </li><li>Track and trace shipments, providing real-time updates to relevant parties and resolving any issues or delays that may arise.</li><li>Coordinate with warehouses and distribution centers to schedule pick-ups and deliveries, ensuring all necessary documentation is prepared.</li></ul>  <ol><li>Documentation &amp; Compliance:<ul><li>Dealing with NAFEZA procedures 100% with capability of handling the full cycle duties from A-Z.</li><li>Stay informed about changes in customs regulations, tariffs, and trade agreements in Egypt and other relevant countries.</li><li>Good Command with GAFI ( FREE PRIVATE ZONE LAWS)  متابعه و تخصيم  ارصده و عمل امر شغل</li><li>Manage &amp; Preparing the Bills, reviewing with the Accountant department </li><li>Prepare, review, and manage all necessary logistics documentation, including bills of lading, commercial invoices, packing lists, customs declarations, and certificates of origin.</li><li>Ensure all shipping and customs documentation is accurate and compliant with national and international trade regulations.</li></ul></li></ol>   Qualifications:  <ul><li>Education: Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.  </li><li>Experience:<ul><li>Minimum of 3 -7  years of experience in logistics(FREE-ZONE  GAFI EXPERTISE),</li><li>Proven experience with international shipping (import/export) and customs procedures in Egypt is highly desirable.</li><li>Fluent in Arabic &amp; English with High Communicational skills</li></ul></li></ul>

Industrial Logistics Specialist

ESHRATEX SPINNING S.A.E.

<div>
 
 Mid Level Logistics Specialist needed for Eshratex Cotton Spinning Company Locates in Alexandria Egypt. With Solid background with GAFI (FREEZONE REGULATIONS ) and Commercial duties Contacting with Vendors , Clients ,.etc
 
 
 &nbsp;
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Arrange and oversee the transportation of goods, both inbound and outbound, via various modes including land, sea, and air.
 </li>
 <li>
 Select and negotiate with carriers, freight forwarders, and shipping agents to secure competitive rates and services.
 </li>
 <li>
 Track and trace shipments, providing real-time updates to relevant parties and resolving any issues or delays that may arise.
 </li>
 <li>
 Coordinate with warehouses and distribution centers to schedule pick-ups and deliveries, ensuring all necessary documentation is prepared.
 
 
 </li>
 </ul>
 <ol>
 <li>
 
 Documentation &amp; Compliance:
 
 <ul>
 <li>
 Prepare, review, and manage all necessary logistics documentation, including bills of lading, commercial invoices, packing lists, customs declarations, and certificates of origin.
 </li>
 <li>
 Ensure all shipping and customs documentation is accurate and compliant with national and international trade regulations.
 </li>
 <li>
 Stay informed about changes in customs regulations, tariffs, and trade agreements in Egypt and other relevant countries.
 </li>
 <li>
 Act as the primary point of contact for customs brokers and authorities, facilitating smooth customs clearance processes.
 
 
 </li>
 </ul>
 </li>
 <li>
 
 Inventory &amp; Warehouse Management Support:
 
 <ul>
 <li>
 Monitor inventory levels and coordinate with the warehouse team to ensure sufficient stock is available for order fulfillment without overstocking.
 </li>
 <li>
 Ensure efficient storage and handling of goods within the warehouse
 
 
 </li>
 </ul>
 </li>
 <li>
 
 Operational Optimization:
 
 <ul>
 <li>
 Analyze logistics processes and data to identify areas for improvement in efficiency, cost, and service quality.
 </li>
 <li>
 Work closely with the Operation , Commercial and Purchasing teams to align logistics activities with overall business goals.
 
 
 </li>
 </ul>
 </li>
 <li>
 
 Supplier &amp; Customer Communication:
 
 <ul>
 <li>
 Maintain strong relationships with suppliers, carriers, customs brokers, and other logistics partners.
 </li>
 <li>
 Respond to inquiries and resolve logistics-related problems in a timely and professional manner.
 
 &nbsp;
 
 
 </li>
 </ul>
 </li>
 </ol>
 
 
 Qualifications:
 
 
 &nbsp;
 
 <ul>
 <li>
 
 Education:
 
 Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
 
 &nbsp;
 </li>
 <li>
 
 Experience:
 
 <ul>
 <li>
 Minimum of 4-7 &nbsp;years of experience in logistics(
 
 
 FREE-ZONE &nbsp;GAFI EXPERTISE
 
 
 ),
 </li>
 <li>
 Proven experience with international shipping (import/export) and customs procedures in Egypt is highly desirable.
 </li>
 <li>
 Fluent in Arabic &amp; English with High Communicational skills&nbsp;
 
 
 
 
 </li>
 </ul>
 </li>
 </ul>
</div>

Logistics Specialist - Mid Level

PepsiCo

<div>Overview:
<div>
As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.</div>
Responsibilities:
<ul><li>Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.</li><li>Review distributor and customer dashboards (Claims data, incentives, D&amp;A)</li><li>Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes</li><li>Drive and supporting continuous process improvement and standardization in order to increase efficiency</li><li>Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead</li><li>Participate in regular operational review calls with Business Partners and Business Leaders</li><li>Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
</li><li>Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action</li><li>Discuss team performance with management and make recommendations for team development and succession planning
</li><li>Maintain relationship with client and key business stakeholders
</li><li>Manage team&rsquo;s scope, workload and ad hoc requests</li><li>Act as a point of contact for and BU sales teams and multi-function business leaders</li><li>Ongoing training of team members</li><li>Identify and resolve recurring performance problems and improvement opportunities</li><li>Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions</li></ul>
Qualifications:
<ul><li>Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics</li><li>Previous experience as a people leader and direct people management is a must</li><li>3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms</li><li>Bachelor&rsquo;s degree in a relevant discipline</li><li>Ability to provide superior customer service</li><li>Best-in-class time management skills, ability to multitask, set priorities, and plan</li><li>Strong use of influencing skills to gain alignment</li><li>SAP &amp; PBI basic knowledge</li></ul><div>
Differentiating Competencies Required
 
<ul><li>Towering strength in O2C processes, ways of working, and systems</li><li>Strong reporting analytical skills
</li><li>Leans Six Sigma &amp; Process Improvement awareness
</li><li>Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner</li><li>Be flexible, organized and able to handle competing priorities</li><li>Organization effectiveness</li></ul></div></div>

Order Management Analyst

<div>
 
 Overview
 
 
 
 As the Customer/Distributor Management Leader, He/she will ensure that exceptional operational services are provided, by his/her organization, to sales associates across multiple teams and markets. These services include support of Customer and Distributor Management reporting. Responsible to train and, lead their delivery team. Continuously identify opportunities and implementing processes to improve quality and timeliness of team output.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Provide support to PepsiCo Sales team, KAMs, and Distributors, enabling achievement of critical customer initiatives and KPIs including monthly sales targets, on time delivery, fill rate, returns/deductions, supporting major retailers. Review and validate customer claims and deductions.
 </li>
 <li>
 Review distributor and customer dashboards (Claims data, incentives, D&amp;A)
 </li>
 <li>
 Complete weekly analysis and reporting of fill rate against customer order (95% standard) to ID root causes
 </li>
 <li>
 Drive and supporting continuous process improvement and standardization in order to increase efficiency
 </li>
 <li>
 Report performance on Customer/Distributor Management order to Markets/Cluster to the Capability and Sales Lead
 </li>
 <li>
 Participate in regular operational review calls with Business Partners and Business Leaders
 </li>
 <li>
 Work with other capability leaders within GBS and sector to deliver end-to-end order management solutions for business partner while advancing and harmonizing capability for future
 </li>
 <li>
 Serve on functional and cross-functional teams and have the skills to consult with team members as to the Sales impact and advise them on a prudent course of action
 </li>
 <li>
 Discuss team performance with management and make recommendations for team development and succession planning
 </li>
 <li>
 Maintain relationship with client and key business stakeholders
 </li>
 <li>
 Manage team&rsquo;s scope, workload and ad hoc requests
 </li>
 <li>
 Act as a point of contact for and BU sales teams and multi-function business leaders
 </li>
 <li>
 Ongoing training of team members
 </li>
 <li>
 Identify and resolve recurring performance problems and improvement opportunities
 </li>
 <li>
 Train, coach, and direct both the own team and members of other capability teams to insure continuous improvement in processes and functions
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Minimum 3 years of experience in Sales/Sales Operations/Supply Chain/Logistics
 </li>
 <li>
 Previous experience as a people leader and direct people management is a must
 </li>
 <li>
 3-5 years of previous experience as planner, logistics specialist or customer account specialist preferred including the usage of relevant tools and software packages. Knowledge on cloud-based data analytics platforms
 </li>
 <li>
 Bachelor&rsquo;s degree in a relevant discipline
 </li>
 <li>
 Ability to provide superior customer service
 </li>
 <li>
 Best-in-class time management skills, ability to multitask, set priorities, and plan
 </li>
 <li>
 Strong use of influencing skills to gain alignment
 </li>
 <li>
 SAP &amp; PBI basic knowledge
 
 
 </li>
 </ul>
 Differentiating Competencies Required
 
 
 <ul>
 <li>
 Towering strength in O2C processes, ways of working, and systems
 </li>
 <li>
 Strong reporting analytical skills
 </li>
 <li>
 Leans Six Sigma &amp; Process Improvement awareness
 </li>
 <li>
 Excellent communication skills (English); consistently communicates using appropriate methods for situation and audience in clear, concise and professional manner
 </li>
 <li>
 Be flexible, organized and able to handle competing priorities
 </li>
 <li>
 Organization effectiveness
 </li>
 </ul>
</div>

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 Role Summary/Overview
 
 
 
 Improving the logistics performance of all cities across the country. Taking ownership of various service levels by measuring compliance, finding performance gaps and execute a plan to fill performance related gaps.
 
 
 
 What's On Your Plate?
 
 
 
 <ul>
 <li>
 Own and monitor key performance metrics, ensuring consistent tracking and clear visibility on trends and gaps.
 </li>
 <li>
 Analyze operational and business data to identify performance improvement opportunities.
 </li>
 <li>
 Translate data insights into actionable initiatives with measurable impact on efficiency and customer experience.
 </li>
 <li>
 Design, execute, and evaluate experiments (e.g., A/B tests, pilots) to validate new ideas and solutions.
 </li>
 <li>
 Drive end-to-end ownership of initiatives, from problem identification to execution and post-analysis.
 </li>
 <li>
 Collaborate closely with cross-functional teams (operations, product, regional) to align on priorities and execution plans.
 </li>
 <li>
 Support the rollout of new tools, processes, and operational strategies across the market.
 </li>
 <li>
 Identify process inefficiencies and propose scalable, data-driven solutions.
 </li>
 <li>
 Build and maintain dashboards, reports, and tracking frameworks to support decision-making.
 </li>
 <li>
 Present performance insights, recommendations, and updates to senior stakeholders in a structured and clear manner.
 </li>
 <li>
 Ensure strong follow-up on action plans and track impact against defined success metrics.
 </li>
 <li>
 Contribute to continuous improvement of team methodologies, frameworks, and ways of working.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What did we order?
 
 
 
 <ul>
 <li>
 Bachelor's Degree, MBA is a plus.
 </li>
 <li>
 2-3 years of experience in food/grocery tech industry is highly preferred.
 </li>
 <li>
 Extensive experience in SQL, Data Analytics tools like tableau, looker etc.
 </li>
 <li>
 Strong communication skills, both written and verbal.
 </li>
 <li>
 Excellent stakeholder management skills: Experience in dealing with cross-cultural team members and cross-functional teams.
 </li>
 <li>
 Ability to analyse data and derive insights from comprehensive data reports.
 </li>
 <li>
 Ability to deal with ambiguity, work under pressure, handle stress, an individual contributor who can work in a fast-paced environment with a make it happen attitude.
 </li>
 </ul>
</div>

Specialist Logistics Performance

Explore 420+ Logistics specialist in Egypt this April. Find roles across top companies and apply now to boost your career.

420 logistics specialist jobs In Egypt

Logistics Specialist

Logistics Specialist

Industrial Logistics Specialist

Logistics Specialist - Mid Level

Order Management Analyst

Order Management Analyst

Specialist Logistics Performance