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ma float clinical support team full time days

Trinity Health

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
Day Shift
<br><br>
<b>Description:</b><br>
At Saint Alphonsus Health System, we are looking for people who are living out their calling. We want you to be passionate about coming to work, and challenged to achieve your potential. Living by these virtues, we pride ourselves on exceptional service and the highest quality of care.
<br>The Saint Alphonsus Medical Group (SAMG)is now hiring for amotivated and efficientMedical Assistant for ourClinical Support Team as a Float!
<br><br>
<b>Position Summary& Highlights:</b><br>
<ul>
<li>MAs in the Clinical Support Team work at a variety of primary care and specialty clinics throughout the Treasure Valley, from Boise to Ontario, OR, that are needing staffing assistance.</li>
<li>The float position offers a great deal of variety and is a great way to learn about all of the different service areas and specialties of the Saint Alphonsus Medical Group.</li>
<li>Please make sure you meet the minimum requirements below before applying. CNA certification does not count towards MA certification. MA experience or schooling is required.</li>
</ul>
<b>What You Will Do:</b><br>
<ul>
<li>You will work in a team environment to promote a positive experience in patient care with compassion and kindness.</li>
<li>You will perform duties under the Medical Assistant scope of practice based on clinics' needs.</li>
<li>You will support and work under the supervision of the Physician and/or Advanced PracticeProvider. Clinical oversight is provided by the RN Supervisor, Lead Nurse and/or SAMG Nursing Administration.</li>
<li>You will support efficient clinic flow along side a variety of Providers, Clinical Support and Front office staff and communicate accurately and positively with team members.</li>
</ul>
<b>Work Schedule Information:</b><br>
<ul>
<li>These are full-time positions, 40 hours per week.</li>
<li>Work shifts could be 5 - 8's, 4 - 10's, or 3 - 12's.</li>
<li>Work schedules will vary based on staffing needs in the clinics, but are around the hours of 7:00am - 5:00pm or later.</li>
<li>Availability is needed primarily Monday – Friday with an occasional weekend and holiday coverage needed.</li>
<li>These positions qualify for pay differentials.</li>
</ul>
<b>Learn more about Saint Alphonsus Medical Group clinics:</b><br>
https://www.saintalphonsus.org/services
<br><br>
<b>Minimum Requirements:</b><br>
<ul>
<li>High School Diploma or equivalent requiredat hire.</li>
<li>MA certification required within 90 days of hire from one of the following Saint Alphonsus approved agencies:</li>
<li>American Association of Medical Assistants (CMA)</li>
<li>American Medical Technologists (RMA)</li>
<li>National Healthcare Association (CCMA)</li>
<li>National Center for Competency Testing (NCMA)</li>
<li>National Association of Health Professionals (NRCMA)</li>
<li>American Medical Certification Association (CMAC)</li>
<li>National Phlebotomy Certification Examination (NPCE MA)</li>
<li>New Graduates: 1) MA certificate of completion required from an accredited program or school. 2) Completion of either a100-hour MA externship or6 months MA experience in lieu of the externship hourseven with MA certification.</li>
<li>Medical Assistant with Experience: 1 Year of MA experience ORCurrent MA Certification OR obtain or renew certification within 90 days from hire from approved credentialing agencies listed above.</li>
<li>Basic Life Support for Healthcare providers certification from either AHA, ARC or the Military Training Network is requiredat hire.</li>
<li>*Obtaining the MA certification typically requires completing an MA Program or working as a Medical Assistant for at least 1 year. See each of the credentialing organization sites for additional details. EMT and CNA certifications will not count towards an MA certification.</li>
</ul>
Why Saint Alphonsus?
<br><br>
When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.
<br><br>
<ul>
<li>We offer market-competitive pay, generous PTO, and multiple options for comprehensive benefits that begin on day one.</li>
<li>Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.</li>
<li>We are proud to offer Employee Assistance Programs, tuition reimbursement, and educational opportunities to help you learn and grow.</li>
</ul>
Visitwww.saintalphonsus.org/careers to learn more!
<br><br>
<b>Saint Alphonsus Facility Information:</b><br>
Saint Alphonsus Health System is a faith-based ministry and not-for-profit health system serving Idaho, Oregon, and northern Nevada communities. The health system boasts 4 hospitals, 609 licensed beds, and 73 clinic locations. Through innovative technologies, compassionate staff, and healing environments, Saint Alphonsus' goal is to improve the health and well-being of people by emphasizing care that is patient-centered, physician-led, innovative, and community-based.
<br><br>
<ul>
<li>Forbes America's Best Large Employers 2025;</li>
<li>Forbes America's Best Employers for Healthcare Professionals 2025;</li>
<li>Top 15 Health Systems in the country by IBM Watson Health;</li>
<li>The region’s most advanced Trauma Center (Level II);</li>
<li>Commission on Cancer Accredited Program through demonstrating an uncompromising commitment to improving patient survival and quality of life.</li>
</ul>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

MA Float Clinical Support Team Full-Time Days

Boulder Care, Inc.

<div><h3 class="jobSectionHeader"><b>Boulder Care is hiring a Certified Medical Assistant for a 100% remote, temporary role with a 6-month contract.</b></h3>
<p><b>
We are looking for individuals who:</b></p>
<ul>
<li>Are authorized to work in the United States without the need for current or future sponsorship</li>
<li>Have two years' experience as a <b>Certified Medical Assistant (active CMA or equivalent national certification)</b></li>
<li>Are interested in full-time work (40 hours a week) with a <b>Monday-Friday schedule of 9:00am - 6:00pm Pacific Time (12:00pm - 9:00pm Eastern Time)</b></li>
</ul><h3 class="jobSectionHeader"><b>About us</b></h3>
<p>
Boulder Care is an award-winning digital clinic for addiction medicine, recognized for both innovation and high quality of patient care. Founded in 2017 by CEO Stephanie Strong, our mission is to improve the lives of people with substance use disorders through compassionate, evidence-based care.</p>
<p>
We provide Boulder patients with a fully virtual, multidisciplinary care team&mdash;including medical providers and peer recovery specialists&mdash;who deliver personalized treatment, including medication-assisted treatment (MAT) and ongoing support. Our approach is grounded in clinical excellence, patient-centered care, and a commitment to reducing barriers to recovery. Boulder partners with leading health plans, employers, and community organizations to ensure that our services are accessible and covered for the people who need them most.</p>
<p>
Named by Fortune as one of the Best Workplaces in Healthcare, Boulder fosters a culture of kindness, respect, and meaningful work that delivers outstanding patient outcomes and moves the addiction medicine industry forward.</p>
<h3 class="jobSectionHeader"><b>
About the role</b></h3>
<p>
The Medical Assistant (MA) is an essential clinical team member, directly supporting Providers and Nurses while serving as a vital patient liaison. This role manages care coordination, pharmacy logistics, and administrative workflows within our telemedicine-based addiction medicine program, ensuring efficient operations and high-quality patient care.</p>
<h3 class="jobSectionHeader"><b>
Patient Care Support</b></h3>
<ul><li>Patient Liaison/Triage: Serve as the primary non-clinical contact for patients, handling routine inquiries, and efficiently triaging urgent medical or clinical needs to the Registered Nurse (RN).</li>
<li>Referral Management: Coordinate, track, and follow up on referrals to external specialists, counseling services, and higher levels of care to ensure seamless continuity.</li>
<li>Intake Preparation: Proactively support new patients by completing necessary intake paperwork and preparation ahead of their initial clinical appointment.</li>
<li>RN Support: Actively manage patient requests and follow up on tasks delegated by the RN team, prioritizing clinical flow efficiency.</li>
<li>Documentation: Accurately enter and update patient demographics, medical history, lab results, and communication logs in the Electronic Health Record (EHR).</li>
</ul><h3 class="jobSectionHeader"><b>Pharmacy &amp; Medication Logistics</b></h3>
<ul><li>Pharmacy Resolution/Assistance: Resolve pharmacy questions and concerns from patients.</li>
<li>Prescription Verification: Verify the successful electronic transmission of prescriptions, especially SUD medications, to the patient's preferred pharmacy.</li>
<li>Pharmacy Communication: Serve as the central point of contact for pharmacies regarding prescription clarification, refill inquiries, and troubleshooting fill delays, escalating clinical questions to the appropriate staff.</li>
</ul><h3 class="jobSectionHeader"><b>Lab &amp; Testing Support</b></h3>
<ul><li>Drug Screen Management: Support the ordering and tracking of lab tests from outside sources and accurately upload all results (including point-of-care test results) into the patient's EHR.</li>
<li>Quality Assurance: Ensure all lab and testing documentation is complete, accurate, and ready for clinical review.</li>
</ul><h3 class="jobSectionHeader"><b>Administrative &amp; Compliance</b></h3>
<ul><li>Scheduling: Manage the scheduling and rescheduling of patient appointments as directed by the RNs and Providers.</li>
<li>Workflow Improvement: Identify bottlenecks and suggest improvements to telemedicine care coordination workflows to boost efficiency and patient experience.</li>
<li>Compliance: Maintain strict adherence to all HIPAA, and relevant state/federal regulations governing patient data and Substance Use Disorder (SUD) treatment.</li>
</ul><h3 class="jobSectionHeader"><b>Requirements for the role</b></h3>
<ul><li>Minimum of <b>2+ years</b> experience as a Certified Medical Assistant</li>
<li>Active, nationally recognized <b>Medical Assistant Certification</b>
<ul><li>Certification must be held at the time of hire and maintained in good standing, including completing all required renewals prior to expiration<br>
To support a smooth transition, a 60-day grace period will be provided for employees to obtain or reactivate their MA certification, if needed</li>
</ul></li><li>Minimum of <b>one year</b> experience in navigating the behavioral health system, substance use treatment, patient advocacy, care coordination, crisis hotline, peer coaching, or other relevant experience as a liaison between patients and care teams</li>
<li>Exceptional clinical skills working with a care team to achieve outcomes enriching people's lives by achieving sustained recovery, and the ongoing evaluation and iteration of our care model as the company grows</li>
<li>Expertise in toggling between multiple platforms in a fast-paced remote environment</li>
<li>Must be comfortable with technology and have experience with common business tools (such as G-Suite, video meetings, and spreadsheets)</li>
<li>Extensive experience with scheduling and maneuvering through multiple schedules</li>
<li>A passion for serving the needs of people with addiction and mental health challenges, using non-stigmatizing, non-judgmental person-first language</li>
<li>Knowledge of terminology used in healthcare, especially addiction medicine</li>
<li>Team-focused and collaborative. Advocates tirelessly for patients and Care Team members</li>
</ul><h4 class="jobSectionHeader"><b>Nice to have but not required</b></h4>
<ul><li>Experience working remote / telemedicine strongly preferred</li>
<li>Previous experience with Substance Use Disorder and Harm Reduction</li>
<li>Lived experience with SUD or AUD recovery (your own or a loved one)</li>
<li>Bilingual in English and Spanish</li>
<li>Preferred experience with ZenDesk</li>
</ul><h3 class="jobSectionHeader"><b>Work environment</b></h3>
<ul><li>Must reside in one of the following states: AL, AK, AZ, CO, FL, GA, KS, ID, IN, MD, MI, NM, NY, NC, NV, OH, OR, PA, TN, TX, WA, and WY</li>
<li>Changes to working location require pre-approval from People Operations and are not guaranteed</li>
<li>Office Requirements: Boulder teammates working with sensitive information <b>must</b> have a dedicated, private workspace with a lockable door and high-speed internet to maintain a secure, distraction-free environment, ensuring compliance with HIPAA and confidentiality standards</li>
<li>Boulder Care employees are free to use our river-front HQ located in Portland, OR whenever they would like</li>
</ul>
<p><b>Expected hours of work</b><br>
This is a full-time position (40 hours a week) with a Monday-Friday schedule of 9:00am - 6:00pm Pacific Time (12:00pm - 9:00pm Eastern Time) for the duration of the 6-month contract.</p>
<h3 class="jobSectionHeader"><b>
Compensation</b></h3>
<p>
The pay range for this temporary position is <b>$23&ndash;$27 per hour</b>. Offers will be based on several factors, including years of relevant experience, alignment with the role's responsibilities, and internal equity across the team.</p>
<p>
As a temporary role, this position is <b>not benefits-eligible</b>. <b>PTO, paid holidays, and health insurance are not provided.</b> Sick time will accrue at a rate of <b>1 hour for every 30 hours worked</b>, and Boulder will provide hardware (computer, monitor, and keyboard) to support remote work.</p>
<p><b>
Hiring Process</b><br>
First Interview (30-min phone)<br>
Panel Interview (60-min video)</p>
<ul>
<li><i>Note: As part of our hiring process, all final candidates will be required to undergo background checks and provide professional references. By applying, you acknowledge and consent to these checks, which may include employment history, criminal records, education/licensing verification, and professional references. We are committed to transparency and confidentiality throughout this process and will inform you in advance should any further information be required.</i></li>
</ul>
<p><b>Our mission</b><br>
<b>Based in science: </b>Boulder care teams provide comprehensive, evidence-based treatment that is tailored to each individual's unique needs and goals.<br>
<b>Breaking down barriers: </b>Boulder's proprietary technology suite makes care accessible, and convenient through secure video, phone, and messaging. We're reaching rural communities of the country, where more than 80% of people have little to no access to buprenorphine (Suboxone) prescribers. Boulder provides low-threshold care that is inclusive, empowering, and heavily influenced by participants' stated preferences and goals. Wherever our patients wish to go, we're grateful to go there together.<br>
<b>Grounded in empathy: </b>Our care is science-based and rooted in harm reduction. Patients, peer recovery specialists, and clinicians make important decisions together.</p><div><p><i>
Boulder Care believes the people who manage our product and team should be representative of those who use the platform. This includes people from backgrounds that are historically underrepresented in the industry. We celebrate differences and are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, citizenship, marital status, disability, gender identity or veteran status. If you are a qualified person with a passion for what we do, please apply!</i></p></div></div>

Certified Medical Assistant (Remote- Temp - Pacific Time)

Intermountain Hospital

<p>Intermountain Hospital is looking for a dynamic Inpatient Program Therapist/Case Manager (LCPC, LPC, LCSW, LMSW) to work with a variety of patients! If you have a desire to work in an engaging environment with a team of professionals dedicated to the healing and health of the patients we serve, we want to hear from you! The Program Therapist/Case Manager performs Social Services functions to assist patients in meeting their biopsychosocial needs while assisting them through therapeutic treatment skills to achieve their optimal level of emotional health. Duties include completing assessments, treatment plans, group therapy, family therapy, individual therapy and discharge planning. Can provide Clinical Supervision. We have a terrific team and a wealth of clinical knowledge to share with you.</p><p>Shift: Monday through Friday Available and PRN Weekend shifts Available</p><p>Master's Degree in Counseling, Social Work, or a clinical related mental health field. Must be trained in Crisis Prevention Instruction and CPR (we provide paid training). Must be licensed as a LCPC, LPC, LCSW, LMSW.</p><p>Job Type: Full-time</p><p>Pay: $32.00 - $44.00 per hour</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Case Manager/Therapist - Inpatient Services - LCPC, LPC, LCSW, LMSW

<b>Employment Type:</b><br>
Full time
<br><br>
<b>Shift:</b><br>
Evening Shift
<br><br>
<b>Description:</b><br>
CLINICAL LAB SCIENTIST / MED TECH
<br>Boise Regional Medical Center, a Level 2 trauma center
<br>Micro Department
<br><br>
Relocation Assistance Available
<br><br>
<b>SUMMARY:</b><br>
Performs tests related to the diagnosis and treatment of patient by utilizing various medical laboratory procedures in the Clinical Laboratory. Correlates and integrates other patient data when interpreting test results. Uses professional judgment and has an in-depth knowledge of laboratory techniques, scientific principles, quality control, and instrument maintenance.
<br><br>
<b>HOURS:</b> You will enjoy excellent work-life balance. This position will support your desire to work four, 10-hr shifts every two weeks or five 8-hour shifts every two-week pay period. We have flexible evening start times.
<br><br>
<b>REQUIREMENTS:</b><br>
<ul>
<li>Bachelor's Degree Required.</li>
<li>Medical Technologist (MT), Medical Laboratory Scientist (MLS), Clinical Laboratory Scientist (CLS) or equivalent certification by the American Society for Clinical Pathology (ASCP) required or registry eligible and obtained within 1 year of hire date.</li>
<li>Completion of medical technology training required.</li>
<li>Experience in a clinical laboratory preferred.</li>
</ul>
<b>WHAT YOU WILL DO:</b><br>
<ul>
<li>Performs, records and reviews scheduled QC. Takes immediate corrective action when QC data is outside established limits.</li>
<li>Performs and records routine maintenance of equipment. Recognizes and documents poor instrument performance and takes appropriate action independently.</li>
<li>Verifies specimen labeling, integrity and suitability before performing testing.</li>
<li>Accurately performs low, medium and high complexity testing procedures according to established protocols and regulatory requirements.</li>
<li>Reports test results accurately and appropriately. Reports critical test results to physician, nursing station or physician office according to established protocol.</li>
<li>Ability to prioritize work to maintain maximum efficiency. Uses spare time to assist other areas as needed.</li>
<li>Performs phlebotomy when needed according to laboratory policies and procedures.</li>
<li>Monitors supply inventory and takes appropriate action to ensure that needed supplies are readily available.</li>
<li>Reviews work performed by clinical laboratory assistants. Performs corrective actions if required.</li>
<li>Performs expected tasks without direction of supervisor.</li>
<li>Ensures accuracy of work being reported by assigned department. Examines review lists, pending logs and the like. Resolves problems immediately and communicates with oncoming shift, nurses/physicians as appropriate.Works independently and troubleshoots analyzers by calling tech support, etc.</li>
</ul>
<b>​HIGHLIGHTS and BENEFITS:</b><br>
When Saint Alphonsus takes care of you, you can take better care of our patients. We foster personal and professional growth and offer opportunities that empower our colleagues to develop their careers. Our belief in work-life balance compliments the natural beauty, diverse landscapes, and outdoor recreation lifestyle that is unique to Idaho and Oregon.
<br><br>
<ul>
<li>We offer market-competitive pay.</li>
<li>Benefits for your future include retirement planning and matching, college savings plans for your family, and multiple life insurance plans that can change as your needs develop.</li>
<li>Tuition reimbursement available the first day of employment!</li>
</ul>
Visitwww.saintalphonsus.org/careers to learn more!
<br>Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
<br><br>
Our Commitment
<br><br>
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Clinical Lab Scientist Med Tech

Customer Value Partners (CVP)

<div>Overview:
<p>
CVP seeks Medical Support Assistants to join our team in support of Community Care scheduling operations for the Veterans Health Administration (VHA) VISN 20, serving Veterans across Alaska, Washington, Oregon, and Idaho. This full-time role is primarily remote but may call for on-site training and support as needed. The working hours are Monday &ndash; Friday, 8:00 AM &ndash; 4:30 PM (8-hour shifts) local time of the medical center to which you are assigned, excluding federal holidays.</p><p>
As an Medical Support Assistant, you will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care.</p>
Responsibilities:
<ul><li>Perform the full range of receptionist and administrative duties, including customer service, maintaining appointment schedules for one or more clinics or units, operating office machines, storing and distributing materials, delivering messages, and adhering to business standards and operating procedures within each respective clinic or ward.</li><li>
Process Community Care consults from intake through closure, including outreach to Veterans and community providers, scheduling appointments, and escalating issues per VHA Directives and Standard Operating Procedures.</li><li>
Complete accurate scheduling using the Electronic Waiting List and VA scheduling systems, ensuring all appointments are made with the patient's input either in person or by phone, and attempting to avoid patients having to make multiple trips to the medical center whenever possible.</li><li>
Complete scheduling actions within the Timeliness Standard: scheduling shall be completed within 7 calendar days from the File Entry Date of the consult or after consult/task assignment.</li><li>
Conduct a daily review of active and pending consults, Electronic Wait List, Recall list, and Audio Care communications for accuracy and disposition.</li><li>
Notify the VA Shift Supervisor when clinic access is less than desirable or when an individual patient cannot be scheduled within mandated clinic timeframes.</li><li>
Assist with clinic access contingency plans by adjusting appointment times, locations, or dates and shifting patients to other healthcare providers as conflicts with staffing and coverage occur.</li><li>
Ensure patient safety standards are met by using the correct Veterans Affairs identification of all patients, using two forms of identification including name and full Social Security Number.</li><li>
Use each interaction with the patient to validate and update demographic information, either in person during check-in or over the phone, to decrease the incidence of returned mail due to incorrect addresses and inability to contact patients due to incorrect phone numbers.</li><li>
Explain the VA's mandate to collect insurance information to Veterans, their families, and other eligible patients; collect, scan, and update health insurance information to support the revenue process by identifying patients with third-party insurance.</li>
Ensure that all necessary health and administrative information is integrated into the Computerized Patient Record System (CPRS) or Electronic Health Record Modernization (EHRM) system correctly, maintaining a documentation and data integrity accuracy standard of<li> 98%.</li><li>
Screen and receive phone calls in a courteous and timely manner; determine the nature of the request and provide the information desired using privacy protocols and established clinic processes. Return voicemails within 24 hours and respond to urgent instant messages within 5 minutes.</li><li>
Interact with patients, visitors, staff, family members, and others in a courteous, helpful, and cooperative manner, demonstrating respect and cooperation at all times.</li><li>
Demonstrate the VA's core values of Integrity, Commitment, Advocacy, Respect, and Excellence (ICARE) in all customer interactions.</li><li>
Listen to concerns of customers and resolve complaints and concerns effectively and promptly, with initiation within 24 hours and resolution within 48&ndash;72 hours.</li><li>
Maintain privacy and confidentiality for patients, families, medical records, and electronic information by following all applicable policies, procedures, and federal regulations on confidentiality of information, including HIPAA.</li><li>
Safeguard medical records by ensuring computer screens are inaccessible to unauthorized individuals and that all Privacy Act material is secured; utilize appropriate guidelines and channels of communication when releasing confidential information.</li>
Meet daily productivity targets of 37 touches per day and 10 resolutions per day and maintain Key Performance Indicators (KPIs) including appointment accuracy 95% and patient satisfaction<li> 85%.</li><li>
Participate in mandatory team meetings including daily huddles and Performance Improvement (PI) calls.</li><li>
Complete all required VA onboarding, HIPAA, Privacy, Confidentiality, Information Security, and cybersecurity training prior to beginning performance.</li><li>
Comply with all applicable federal, state, and local laws, VHA policies, and place-of-performance procedures, including records management obligations under the Federal Records Act and NARA regulations.</li></ul>
Qualifications:
<ul><li>Ability to successfully undergo a Government-sponsored background investigation (US Citizenship required).</li><li>
High School Diploma or General Equivalency Diploma (GED).</li><li><div>
English language proficiency.</div></li><li><div>
A minimum of one year of specialized experience in an advanced or complex clinical setting utilizing numerous advanced patient care systems, scheduling appointments across multiple clinics and coordination of services among a diverse team of medical providers and clinics to include outside agencies.</div></li><li><div>
Advanced knowledge of medical terminology.</div></li><li><div>
Advanced knowledge of the technical health care processes, policy and procedures related to coordination of care.</div></li><li>
Ability to type 50 wpm</li><li>
Strong customer service standards, basic computer skills, and telephone etiquette.</li><li>
Strong written and verbal communication skills with the ability to interact professionally with Veterans, families, and interdisciplinary care team members.</li><li>
Ability to maintain a high degree of tact and diplomacy when dealing with Veterans who have multiple health problems or who may be frustrated with the administrative process.</li><li>
Ability to work independently in a remote environment while meeting productivity standards and maintaining accountability for work outputs.</li><li>
Must be available for possible onsite training as directed by the Government.</li><li>
Experience with VA scheduling systems, including CPRS, EHRM, and the Electronic Waiting List, is strongly preferred.</li><li>
Prior VA or federal healthcare administrative experience is preferred.</li></ul><div></div><div><b><br>
Location</b></div><div></div><div><br>
Remote; Must be located within one of the following counties: Aada County, Boise County, Canyon County, Gem County, and Oeyehee County</div><div></div><div><b><br>
About CVP</b></div><div></div><div><br>
CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation.</div><div></div><div><br>
CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.</div><div></div><div><br>
At CVP, we cultivate a work environment that encourages fairness, teamwork, and respect among all associated. We are committed to maintaining a workplace where everyone can grow both personally and professionally.</div></div><div></div>

Medical Support Assistant (Medical Receptionist)

Ansible Government Solutions LLC

<div><b>Overview</b><br>
Ansible Government Solutions, LLC (Ansible) is currently recruiting Remote Medical Support Assistants (Remote Medical Receptionists) that is to support the Idaho VA Healthcare System. Working hours are Mon-Fri, 8am-6:30pm (8-hour shifts within this window). If you accept employment with Ansible, you must also acknowledge that any assigned schedule is subject to change at the direction of either Ansible or its customers.<br>
<br>
Ansible Government Solutions, LLC (Ansible) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing Federal customers with solutions in many arenas. Our customers face wide-ranging challenges in the fields of national security, health care, and information technology. To address these challenges, we employ intelligent and committed staff who take care of our customers&rsquo; success as if it is their own.<br>
<br>
<b>Responsibilities</b><ul><li>
Provide front‑line administrative and clerical support for VA clinics and Community Care scheduling</li><li>
Perform consult intake, patient/provider outreach, appointment scheduling, and follow‑up</li><li>
Manage appointment schedules, Electronic Wait List, recall lists, and pending consults</li>
Accurately schedule appointments within VA timeliness standards (<li> 7 calendar days from consult entry)</li><li>
Answer phones professionally, screen calls, and route or resolve inquiries appropriately</li><li>
Verify patient identity using two VA‑approved identifiers</li><li>
Update and validate demographic and insurance information during patient interactions</li><li>
Explain VA insurance collection requirements to Veterans and families</li><li>
Enter and maintain accurate documentation in CPRS / EHRM</li><li>
Collaborate with VA clinical staff and interdisciplinary care teams</li><li>
Assist with clinic access contingency plans, including rescheduling or shifting patients as needed</li><li>
Escalate scheduling or access issues to VA supervisors per SOP</li><li>
Maintain high customer service standards when interacting with Veterans, families, and staff</li>
Meet VA performance standards for accuracy (<li> 98%), responsiveness, and customer service</li><li>
Participate in required meetings, huddles, reporting, and quality improvement activities</li><li>
Complete related administrative duties as assigned to support daily operations</li></ul><b>
Qualifications</b><ul><li>
High School diploma or GED equivalent.</li><li>
Proficiency in written and spoken English.</li><li>
Minimum typing speed of 50 words per minute.</li><li>
Basic computer proficiency, including Microsoft Office applications.</li><li>
Basic knowledge of medical terminology.</li><li>
Minimum 6 months of customer service experience.</li><li>
Ability to work remotely and independently in a professional setting.</li><li>
Ability to obtain and maintain a favorable VA background investigation (NACI) and PIV credential.</li><li>
No physical or health restrictions that would interfere with job performance.</li><li>
Ability to complete all required VA onboarding, security, privacy, and mandatory training prior to and during assignment.</li><li>
U.S. citizenship required.</li></ul><p><b>
All candidates must be able to:</b></p>
<ul><li>Sit, stand, walk, lift, squat, bend, twist, and reach above shoulders during the work shift</li>
<li>Lift up to 50 lbs from floor to waist</li>
<li>Lift up to 20 lbs</li>
<li>Carry up to 40 lbs a reasonable distance</li>
<li>Push/pull with 30 lbs of force</li>
</ul>
<p><b>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
</b></p><p></p><p>u55jS0DS1V</p></div>

Remote Medical Support Assistant (Remote Medical Receptionist)

US Department of Veterans Affairs

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