project manager

finance manager

concierge manager

spa manager

assistant manager

management

First Abu Dhabi Bank (FAB)

<div>
 
 
 JOB PURPOSE:
 
 
 
 Trainees will undergo a 6 months development program divided into three phases.
 
 
 
 
 
 Phase One (1 months):
 
 
 <ul>
 <li>
 Introduction and department orientation
 </li>
 <li>
 Develop basic future role capabilities
 </li>
 <li>
 Create a wider understanding on the banking and financial industry.
 </li>
 </ul>
 
 
 
 
 Phase Two (3 months):
 
 
 <ul>
 <li>
 Get to know the business
 </li>
 <li>
 Apply future role capabilities
 </li>
 <li>
 Internal and external department orientation
 </li>
 <li>
 Critical learning experiences
 </li>
 </ul>
 
 
 
 
 Phase Three (2 months):
 
 
 <ul>
 <li>
 Ownership and accountability
 </li>
 <li>
 Build a competent level of future role capabilities
 </li>
 <li>
 Basic leadership training
 </li>
 </ul>
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 Generic Accountability
 
 
 <ul>
 <li>
 Gains knowledge and experience required to be competent in their future suitable roles under direction of experienced personnel by performing the following duties.
 </li>
 <li>
 Receives training and performs duties in several departments that are customized to the development plan.
 </li>
 <li>
 Learns line and staff functions, operations, management viewpoints and Bank policies and practices that affect each phase of business.
 </li>
 <li>
 Monitors performance progress with management and key trainers.
 </li>
 <li>
 Observes experienced workers to acquire knowledge of methods, procedures, and standards required for performance of departmental duties.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS &amp; EXPERIENCE:
 
 
 <ul>
 <li>
 Bachelor degree, majoring in Banking, Finance, Accounting, Economics and Business (or any degree of interest to FAB)
 </li>
 <li>
 Minimum 0-1 years&rsquo; experience in a similar role with a proven track record
 </li>
 <li>
 Strong written, verbal, analytical and presentation skills
 </li>
 <li>
 Ability to interact effectively with a wide range of staff throughout the company
 </li>
 <li>
 Position requires proficiency in Word, Excel, and PowerPoint and added preference to Access
 </li>
 </ul>
</div>

Management Trainee

United Real Estate Company (URC)

<div>
 
 
 Job Description
 
 
 
 To direct and coordinate the facility management and operations of the assigned properties to ensure that corporate financial and business objectives are being achieved. To maintain the physical condition of the asset s and to ensure compliance with legal requirements and URC policies/procedures
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Property and Contractor Management:
 
 
 
 
 
 <ul>
 <li>
 Prepares Yearly &amp; Monthly reports, Budgets, Facility Management Proposals, and Price Comparison on bids &amp; Contract Drafts.
 </li>
 <li>
 Manages pest control services, valet parking, shuttle bus rental, medical waste, landscape services, Operations &amp; Maintenance (O &amp; M) services, cleaning, cashier, and security services for all facilities and report any dips in their performance and services.
 </li>
 <li>
 Manages and inspects buildings &amp; facilities&rsquo; safety, security, and emergency services and enforces facility safety and operational procedures.
 </li>
 <li>
 Prepares the Facilities procedures manual as well as tenant manual.
 </li>
 <li>
 Participates in planning with management to determine their expectations or needs.
 </li>
 <li>
 Prepares formal monthly reports to the management covering for example, financial progress and program issues.
 </li>
 <li>
 Schedules regular progress and review meetings.
 </li>
 <li>
 Takes immediate action on emergencies to reduce material losses and human fatalities.
 </li>
 <li>
 Manages and creates Service requests/work order.
 </li>
 <li>
 Monitors and develops work schedule for facility services staff.
 </li>
 <li>
 Defines key performance indicators and agrees with the service providers.
 </li>
 <li>
 Reviews performance of service providers assesses it monthly and reports on the same.
 </li>
 <li>
 Reviews all service reports forwarded by the facility supervisors and acts accordingly.
 </li>
 <li>
 Reviews weekly reports and organizes work accordingly.
 </li>
 <li>
 Ensures proper maintenance of buildings or facilities on a daily, weekly and monthly basis.
 </li>
 <li>
 Surveys and identifies losses or damage to facilities after convention or event.
 </li>
 <li>
 Updates Facility maintenance plan, checklist and ensures adherence to the same.
 </li>
 <li>
 Inspects properties before the commencement of defects liability period and taking handover from the Projects Development.
 </li>
 <li>
 Notifies defects / snags during the defect&rsquo;s liability period to the concerned Contractor / Service Provider for resolution.
 </li>
 <li>
 Monitors the status of defects notified to Contractor / Service Provider on a weekly basis.
 </li>
 <li>
 Discusses the status of defects pending resolution with the Projects team.
 </li>
 <li>
 Initiates appropriate action on defaulting Contractor / Service Provider in accordance with the terms and conditions of the contract.
 </li>
 <li>
 Prepares and submits Handover Status Reports at the end of defects liability period to the Projects recommending for release of final payment or necessary deductions as applicable, considering the status of defects notified to the Contractors for rectification.
 </li>
 </ul>
 
 
 
 
 
 Contract Administration:
 
 
 
 
 
 <ul>
 <li>
 Prepares prequalification documents, issue, evaluate and make a recommendation to the management on the maintenance contractors.
 </li>
 <li>
 Prepares the project Terms of Reference/Tenders, including contract documents, specifications, and drawings, where applicable, for the Client/Management to invite bids from the pre-qualified maintenance contractors.
 </li>
 <li>
 Responds to queries, resolves issues, prepares the scoring system, and carries out the scoring and evaluation of submittals.
 </li>
 <li>
 Analyzes submitted tenders in terms of their technical, financial, and contractual packages and makes recommendations to the management.
 </li>
 <li>
 Prepares and reviews contract agreements for facility management services (English).
 </li>
 </ul>
 
 
 
 
 
 Budgeting, Payments &amp; Cost Control:
 
 
 
 
 
 <ul>
 <li>
 Prepares annual budgets for all the facilities.
 </li>
 <li>
 Follows up with finance for budget confirmation of purchase orders, forwards the scanned copies via email to service providers and implements the procurement of material or services as applicable.
 </li>
 <li>
 Processes payments (with deduction of absence for manpower related services) for pest control services, valet parking, shuttle bus rental, medical waste, landscape services, O &amp; M services, cleaning, cashier, and security services for all facilities.
 </li>
 <li>
 Manages petty cash.
 </li>
 <li>
 Prepares the tenant utility consumption charges.
 </li>
 <li>
 Collects invoices from MEW for water and electricity consumptions for all facilities and process the payments.
 </li>
 <li>
 Reviews spreadsheets of material usage monthly submitted by the respective facility supervisors inclusive of physical audit at the stores (if applicable) for all facilities.
 </li>
 <li>
 Manages procurement, spare parts, and inventory.
 </li>
 <li>
 Assures quality and ensures enough stock of consumables, spare parts, tools, and cleaning material available at the store.
 </li>
 </ul>
 
 
 
 
 
 Customer Relations:
 
 
 
 
 
 <ul>
 <li>
 Ensures facilities are continuously supervised and safely maintained.
 </li>
 <li>
 Resolves complaints / requests raised by the tenants in a timely manner.
 </li>
 <li>
 Coordinates with Projects Development team for the purpose of fit outs.
 </li>
 <li>
 Hands over and takes over leased areas
 </li>
 <li>
 Sets up meetings with the tenants periodically to understand issues / concerns if any.
 </li>
 <li>
 Ensures that defects raised during the defect&rsquo;s liability period are resolved promptly by the respective Contractors / Vendors.
 </li>
 <li>
 Ensures that customer complaints / queries are properly recorded, handled, and serviced.
 </li>
 <li>
 Routes queries raised by prospective customers to the Leasing or Sales team for taking forward.
 </li>
 <li>
 Obtains customer satisfaction feedback on the various property management services like Security, Housekeeping etc.
 </li>
 <li>
 Responds to all emails and queries from tenants of all facilities inclusive of provision of as built drawings for respective floors
 </li>
 <li>
 Issues parking cards and keys via official letter to tenants.
 </li>
 <li>
 Reviews design layouts submitted by the tenants of all facilities during the fit out works and gives them approval if it is complying with ours as well as KFSD&rsquo;s rules and regulations.
 </li>
 </ul>
 
 
 
 
 
 Job Requirements:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree in Mechanical Engineering.
 </li>
 <li>
 Certification in facilities management or related discipline is an added advantage.
 </li>
 <li>
 Strong English language skills (written and spoken). Arabic is preferred
 </li>
 <li>
 8 &ndash; 10 years of experiance
 </li>
 <li>
 Previous experience in HVAC systems and Facility Management with at least 8 years in a managerial role
 </li>
 </ul>
 
 
 
 
 
 Job Summary
 
 
 <ul>
 <li>
 Job Title AVP - Facility Management
 </li>
 <li>
 Location Kuwait
 </li>
 <li>
 Function Property Management &amp; Leasing
 </li>
 <li>
 Qualification Bachelors
 </li>
 <li>
 Date Posted 13-04-2026
 </li>
 </ul>
 
 Apply Now
 
</div>

AVP - Facility Management

Zain

<div>About the Role 
SUMMARY ROLE
Maintaining and supporting the technical operation of enterprise communication platforms, including voice systems, IVR, workforce tools, and other backend channel technologies. The role includes system configuration, monitoring, and incident resolution to ensure high availability and optimal performance. The team member works closely with operations, support teams, and vendors to resolve technical issues, implement updates, and enhance system capabilities to support service quality and business needs.
Responsibilities
<ul><li>Maintain, configure, and support backend systems that enable enterprise communication channels (e.g., CMS, IVR, dialers, Qmatic, telephony platforms).</li><li>
Monitor channel systems to ensure uptime, performance, and reliability using appropriate tools and alerts.</li><li>
Respond to and resolve incidents affecting channel availability or performance, escalating as needed.</li><li>
Participate in system upgrades, patches, and deployments in coordination with vendors and internal IT teams.</li><li>
Implement changes to system configurations based on operational needs or customer service improvements.</li><li>
Document system setups, procedures, and troubleshooting guides to support operational continuity.</li><li>
Coordinate with support teams and vendors to manage service issues and plan maintenance activities.</li><li>
Participate in performance analysis and tuning of channel systems to optimize resource usage.</li><li><ul><li> Participate in scheduled on-call support to assist with critical issues to ensure system continuity.</li></ul></li></ul><ul><li>
Provide technical support for escalated service complaints related to backend channels.</li><li>
Contribute to initiatives aimed at automating monitoring, reporting, or response to recurring issues.</li><li>
Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately</li><li>
Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait</li></ul>
Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
What We Need From You 
SKILLS<ul><li>
System Configuration</li><li>
Basic Coding</li><li>
Basic Windows and Unix/Linux knowledge</li><li>
System Monitoring</li><li>
APM Tools</li><li>
Incident Management</li><li>
Root Cause Analysis</li><li>
Technical Documentation</li><li>
Vendor Coordination</li><li>
Service Uptime Awareness</li><li>
Problem Solving</li></ul>
Communication
Education
Bachelor's Degree Engineering/IT or equivalent</div>

Channel Management

Burgan Bank

<div>
 
 
 
 Position: ATM &amp; Card Management Systems
 
 
 
 
 
 
 Group: Information Technology
 
 
 
 
 
 
 
 
 Primary Job Purpose
 
 
 
 
 
 
 The role holder has the responsibility to supervise, execute, coordinate, monitor, and support the related day-to-day activities in an efficient and effective manner, and ensure the security, resilience, scalability and correctness of operation of the various systems within the area of responsibility, to help achieve the Bank's strategic business objectives while helping to maintain compliance to laws, policies and regulations.
 
 
 The job holder must therefore have solid skills, knowledge and understanding of the related technologies and solutions together with their implications, and is expected to analyse, address, track and successfully resolve requests and issues within the area of responsibility, and help to ensure the implemented solutions meet the service quality, security and performance benchmarks, and that the delivery is on time and within budget.
 
 
 
 
 
 
 Job Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 Operations, Review and Reporting
 
 
 
 
 
 
 Understanding
 
 
 
 
 <ul>
 <li>
 Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Fieldwork
 
 
 
 
 <ul>
 <li>
 Provide technical and functional support to the systems within the area of responsibility, both directly and through team members and suppliers
 </li>
 <li>
 Maintain the security and resilience of systems in area of responsibility, as per the Bank&rsquo;s policies, procedures and regulatory requirements
 </li>
 <li>
 Analyse, diagnose and troubleshoot issues and deploy required detective, corrective and preventive measures (fixes, patches, upgrades, etc.)
 </li>
 <li>
 Maintain effective procedures (backup, restoration, configuration, tuning, etc.), ensuring compliance with leading practices and quality standards
 </li>
 <li>
 Participate in initiative analysis, study requirements, research and document possible suitable configurations, solutions and vendors
 </li>
 <li>
 Contribute to and support planned and ongoing projects, ensuring alignment with relevant strategies and objectives, policies and regulations
 </li>
 <li>
 Manage system resources and participate in capacity planning and maintenance activities, ensuring adequate sizing for optimal performance
 </li>
 <li>
 Perform product research in related areas and advise IT management with the identified improvement opportunities
 </li>
 </ul>
 
 
 
 
 
 
 
 Review and Monitoring
 
 
 
 
 <ul>
 <li>
 Monitor adherence and compliance to policies, procedures and frameworks and ensure the implementation of corrective actions to reduce Risk
 </li>
 <li>
 Monitor SLAs and team KPIs to ensure planned targets are being met, that IT services are delivered accordingly, and analyse/report deviations
 </li>
 </ul>
 
 
 
 
 
 
 
 Reporting
 
 
 
 
 <ul>
 <li>
 Generate and circulate scheduled periodic and requested ad-hoc reports ensuring their accuracy and timely delivery
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management
 
 
 
 
 Internal Interactions
 
 
 <ul>
 <li>
 Participate in the various cross-functional committees/team discussions for multiple purposes to achieve optimal service efficiency
 </li>
 <li>
 Continuously coordinate and collaborate with IT teams, as well as wider business and control units for effective and efficient system support
 </li>
 </ul>
 
 
 External Representation
 
 
 <ul>
 <li>
 Maintain continuous interaction, coordination and collaboration with relevant external System and Service Suppliers
 </li>
 </ul>
 
 
 
 
 
 Job Specifications
 
 
 
 
 
 E
 
 ducational Qualification(s)
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent in a related field
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 5 years of experience in a Bank or Financial Institution, strong analytical, technical, interpersonal and communication skills
 </li>
 <li>
 Knowledge of business operations, system requirements, and IT processes.
 </li>
 </ul>
 
 
 
 Certification(s)
 
 
 
 <ul>
 <li>
 Card Management &amp; Issuance
 </li>
 <li>
 Visa/MasterCard Processes
 </li>
 <li>
 PCI DSS Framework
 
 
 
 
 </li>
 </ul>
 
 
 
 Language(s) known
 
 
 
 <ul>
 <li>
 English (Proficient)
 </li>
 <li>
 Arabic (Proficient)
 </li>
 </ul>
 
 
</div>

ATM & Card Management Systems

<div>
 
 
 
 Position: Officer- IT Business Relationship Management
 
 
 
 
 
 
 Group: Information Technology
 
 
 
 
 
 
 
 
 Primary Job Purpose
 
 
 
 
 
 
 The role holder is responsible to coordinate, monitor, and support the day-to-day activities of the IT Business Relationship Management, involves collaborating with stakeholders to understand business requirements, translating them into technical specifications, and facilitating the development of IT solutions to help achieve the Bank's strategic business objectives while helping to maintain compliance to laws, policies and regulations.
 
 
 The job holder must therefore have the necessary knowledge and understanding of the related processes together with their implications, and is expected to analyse, address, track and successfully resolve requests and issues within the area of responsibility, as well as to help ensure meeting the service quality requirements and performance benchmarks.
 
 
 
 
 
 
 Job Roles &amp; Responsibilities:
 
 
 
 
 
 
 
 Operations, Review and Reporting
 
 
 
 
 
 
 Understanding
 
 
 
 
 <ul>
 <li>
 Maintain updated knowledge of rules, regulations and standards in the field and related matters of interest to the department
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Fieldwork
 
 
 
 
 <ul>
 <li>
 Collaborate with business stakeholders to gather, analyse, and document business requirements related to IT projects and initiatives.
 </li>
 <li>
 Translate business requirements into clear and detailed technical specifications for development teams, ensuring alignment with bank policies, standards, and regulatory guidelines.
 </li>
 <li>
 Conduct thorough business process analysis to identify opportunities for improvement, efficiency gains, and automation within existing systems and processes.
 </li>
 <li>
 Work closely with software developers, architects, and QA teams to ensure the successful delivery of IT solutions that meet business needs and quality standards.
 </li>
 <li>
 Conduct user acceptance testing (UAT) and facilitate user training sessions to ensure successful adoption and utilization of IT solutions.
 </li>
 <li>
 Monitor adherence to procedures and controls in area of responsibility and report incidents and violations to reduce risk
 </li>
 </ul>
 
 
 
 
 
 
 
 Reporting
 
 
 
 
 <ul>
 <li>
 Generate and circulate scheduled periodic and requested ad-hoc reports ensuring their accuracy and timely delivery
 </li>
 </ul>
 
 
 
 
 
 Stakeholder Management
 
 
 
 
 Internal Interactions
 
 
 <ul>
 <li>
 Participate in the various cross-functional committees/team discussions for multiple purposes to achieve optimal service efficiency
 </li>
 <li>
 Continuously coordinate and collaborate with IT teams, as well as wider business and control units for effective and efficient process support
 </li>
 </ul>
 
 
 External Representation
 
 
 <ul>
 <li>
 Maintain continuous interaction, coordination and collaboration with relevant external System and Service Suppliers
 </li>
 </ul>
 
 
 
 
 
 Job Specifications
 
 
 
 
 
 E
 
 ducational Qualification(s)
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent in a related field
 </li>
 </ul>
 
 
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum experience
 </li>
 </ul>
 <ol>
 <li>
 Officer: 2 Years
 </li>
 <li>
 Senior Officer: 4 Years
 </li>
 </ol>
 <ul>
 <li>
 Strong analytical, technical, interpersonal and communication skills
 </li>
 <li>
 Knowledge of business operations, system requirements, and IT processes
 </li>
 </ul>
 
 
 
 Language(s) known
 
 
 
 <ul>
 <li>
 English (Proficient)
 </li>
 <li>
 Arabic (Proficient)
 </li>
 </ul>
 
 
</div>

Officer- IT Business Relationship Management

American International University

<div>Full Professor/Associate/Assistant Professor of Management

School of Business 

American International University (AIU), Kuwait 
Position Summary: 
The School of Business invites applications for a full-time faculty position in Management at the rank of Full Professor, Associate Professor, or Assistant Professor, depending on qualifications and experience. The successful candidate will demonstrate excellence in teaching Management and at least one additional tangential Business-related sub-discipline (e.g. Marketing, Entrepreneurship, Supply Chain Management), maintain an active research and/or creative practice profile, and engage with contemporary technologies and methodologies. The appointee will contribute to undergraduate education, curriculum development, student mentorship, and institutional service within a collaborative and multicultural academic environment. 
Key Responsibilities 
Teaching and Curriculum Development:
<ul>
<li>Deliver innovative undergraduate courses in Management and at least one additional tangential Business-related sub-discipline (e.g. Marketing, Entrepreneurship, Supply Chain Management).</li>
</ul><ul><li>Integrate emerging technologies such as AI-assisted design tools, and interactive platforms into the curriculum.</li>
</ul><ul><li>Develop and update course content to reflect industry standards and accreditation requirements.</li>
</ul><ul><li>Supervise senior projects and guide students.</li>
</ul><ul><li>Maintain rigorous assessment standards.</li></ul> 


Research &amp; Scholarship:
<ul>
<li>Maintain an active research agenda in Management and/or additional tangential Business-related sub-discipline.</li>
</ul><ul><li>Publish in peer-reviewed journals and present at national and international conferences.</li>
</ul><ul><li>Engage in interdisciplinary projects and pursue external funding where applicable.</li>
</ul><ul><li>Contribute to strengthening the School&rsquo;s academic and professional profile.</li></ul> 


Service and Institutional Engagement:
<ul>
<li>Engage actively in departmental, school, and university committees.</li>
</ul><ul><li>Support program assessment, accreditation documentation, and quality assurance activities.</li>
</ul><ul><li>Participate in student recruitment, outreach initiatives, and/or community engagement.</li>
</ul><ul><li>Offer academic advising and mentorship to students.</li>
</ul><ul><li>Foster a culture of diversity, equity, and inclusion within the academic community.</li></ul> 


Qualifications 
Required 
<ul>
<li>
Academic Credentials: 
PhD in Business Administration, Management, or similar.</li>
</ul><ul><li>Teaching Experience: 
Minimum of five years of university-level teaching experience (for Associate &amp; Full Professor ranks), with demonstrated teaching excellence.</li>
</ul><ul><li>Professional Expertise: 
Strong evidencing professional and/or research-based work in the area of the professional expertise.</li>
</ul><ul><li>Technical Skills: 
Proficiency in industry-standard software.</li>
</ul><ul><li>Research and Scholarship: 
Evidence of peer-reviewed publications, and/or recognized professional practice.</li>
</ul><ul><li>Communication Skills: 
Strong written and oral communication skills in English.</li>
</ul><ul><li>Cultural Competency: 
Experience working effectively in multicultural academic environments.</li></ul> 


Preferred 
<ul>
<li>
Emerging Technologies: 
Expertise in AI implementation.</li>
</ul><ul><li>Accreditation Experience: 
Familiarity with accreditation standards (e.g., AACSB or equivalent).</li>
</ul><ul><li>Industry Engagement: 
Professional industry experience and active engagement.</li>
</ul><ul><li>Capstone Supervision: 
Experience supervising senior thesis or multimedia capstone projects.</li>
</ul><ul><li>Interdisciplinary Collaboration: 
Record of collaborative and/or externally funded research.</li></ul> 


About American International University 
AIU is a new institution of higher education in Kuwait whose first student cohort was admitted in fall 2019. It is a private, coeducational institution offering undergraduate degrees based on the American model of higher education, including a comprehensive general education curriculum. Through its educational and student services programming, the University serves the intellectual, cultural, and personal growth of all members of its community. AIU offers degree programs in Film and Digital Media, Architecture, and Design, Engineering, and Business Administration where the language of instruction is English. 


For more information about AIU visit: www.aiu.edu.kw 


How to Apply

To apply for this position, please visit the Job Opportunities section of our webpage and submit your resume, cover letter, and reel to: https://aiu.edu.kw/careers/jobs</div>

Full Professor/Associate/Assistant Professor of Management

Deliveroo

<div>Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Commercial team sits at the centre of Deliveroo&rsquo;s marketplace - shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand - this is the team for you.
The Role
We&rsquo;re looking for a Head of Account Management to join our Kuwait team. In this role, you&rsquo;ll be leading Deliveroo&rsquo;s Account Management team, tasked with managing Kuwait&rsquo;s best restaurants and chains, and developing the partnerships we have with restaurant partners. You will be joining one of the fastest-growing start-ups globally, surrounded by a top-notch team of enthusiastic self-starters who are passionate about delivering a fantastic service and contributing to the exciting journey that Deliveroo is on.
This role requires an aggressive sales individual who can build solid relationships with all types of personalities in the F&amp;B industry. It will also require the person to be able to lead, develop, mentor, and coach a large team of managers and associates. Ultimately, this person is responsible for maintaining and expanding our market leadership and solidifying our restaurant relationships.
What You'll Be Doing
Here&rsquo;s what your day-to-day might look like:<ul><li>
Lead our Account Management strategy in Kuwait</li><li>
Facilitate and lead meetings with high-profile F&amp;B groups for new business, renegotiations, or relationship management;</li><li>
Own relationships with key restaurant industry stakeholders, with a focus on building relationships and increasing profitability</li><li>
Build up Deliveroo&rsquo;s image and reputation as an established and valued leader in the Kuwaiti F&amp;B industry</li><li>
Managing a large portfolio of restaurants, driving restaurant performance through data analysis and industry knowledge to maximise order volume and growth potential</li><li>
Coordinate with cross-functional departments to engage support for activities aimed to drive business growth and ensure operational efficiency (Marketing, Operations, Customer Service, Corporate)</li><li>
Manage a team of talented account managers</li><li>
Motivate the team to meet aggressive targets</li><li>
Represent Deliveroo in F&amp;B industry events</li><li>
Adhere to internal processes to streamline administrative support</li><li>
Build up Deliveroo&rsquo;s image and reputation as an established and valued leader in Kuwait&rsquo;s F&amp;B industry.</li></ul>
What You'll Need to Thrive
Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others:<ul><li>
5+ years of work experience</li><li>
You&rsquo;ll be a self-starter, capable of driving yourself to your team's targets.</li><li>
Strong analytical and organisational skills</li><li>
Strong sales skills and track record of account management success</li><li>
History of exceeding revenue targets</li><li>
Recent experience leading a team</li><li>
Strong knowledge of the restaurant industry is a plus</li><li>
Experience in a high-growth business environment or start-up is a plus</li><li>
You must be outgoing and a strong communicator, whether face-to-face, through phone, or via email</li><li>
Excellent attention to detail</li><li>
Demonstrate experience using Microsoft Office tools and related project/program management applications to drive best practices</li><li>
Fluent in English and Arabic</li></ul>
Why Join Us?
At Deliveroo, you&rsquo;ll do work that matters, solving real-world problems in a three-sided marketplace that&rsquo;s constantly evolving.
We&rsquo;re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
Make a visible impact every day 
Your work directly improves experiences for customers, partners and riders. 
Learn fast in an entrepreneurial environment 
Work close to the market with autonomy, pace and real responsibility. 
Build a career, not just a role 
Stretch yourself, develop new skills and grow as the business evolves. 
Deliver together in an inclusive culture 
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine&mdash;our interview typically includes 3-4 stages. Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we&rsquo;re unlocking new possibilities as one global team.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We&rsquo;re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you&rsquo;ll have the opportunity to let us know once you&rsquo;ve submitted your application. We&rsquo;ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you&rsquo;re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we&rsquo;d love to hear from you!</div>

Head of Account Management - Kuwait (Maternity Cover)

Explore 423+ Management in Kuwait this May. Find roles across top companies and apply now to boost your career.