virtual assistant (administrative support, cold calling, crm & marketing support)

business development executive – call center

call centre team lead

customer sales representative Jobs in Rawalpindi

customer sales representative

virtual assistant (administrative support, cold calling, crm & marketing support) Jobs in Rawalpindi

business development executive – call center Jobs in Rawalpindi

call center agent (csr) Jobs in Rawalpindi

call center agent (csr)

manager call center

Strive BPO LLP

We are hiring a Customer Service Representative (CSR) for our Medicare &amp; ACA campaign.Requirements:<ul><li>Good English communication skills</li><li>Call center or healthcare experience (min: 6 months preferred)</li><li>Ability to work night shifts</li></ul>Responsibilities:<ul><li>Handle outbound calls related to Medicare &amp; ACA</li><li>Assist customers with basic inquiries and eligibility questions</li><li>Transfer calls to licensed agents when required</li><li>Maintain call quality, compliance, and accurate records</li></ul>Location: On-site Shift: Night Shift-Full-time (7:00pm-4:40am)Ability to commute:<ul><li>Rawalpindi Satellite Town: Reliably commute (Required)</li></ul>Location:<ul><li>Rawalpindi Satellite Town (Required)</li><li>3rd Floor, Above Bank Alfalah, Saidpur Road, Rawalpindi</li></ul>Walk-in Interviews: Monday to Friday | 6:00 PM &ndash; 12:00 PMJob Type: Full-timePay: Rs30,000.00 - Rs50,000.00 per monthApplication Question(s):<ul><li>Do you have a minimum of 6 months of experience in a call center?</li></ul>Location:<ul><li>Rawalpindi (Required)</li></ul>Work Location: In person

CSR Call Center Job

MM Communication

We are a UK based call center working in day shift. And the campaign we are working on is UK Based Housing Repairs Management.Job Type: Full-timePay: Rs30,000.00 - Rs40,000.00 per monthWork Location: In person

Day Call Center (CSR Position Required)

&quot;NO WORK FROM HOME APPLY&quot;Strive Bpo is based in Rawalpindi and is hiring experienced Outbound Customer Service Representatives (CSRs) to work.Job responsibilities include:<ul><li>Answering Outbound calls.</li><li>Make outbound calls to potential customers using provided leads</li><li>Explain ACA health insurance benefits in a simple and clear manner</li><li>Identify customer eligibility based on income, household size, and age</li><li>Handle objections professionally and manage different customer behaviors (including screamers)</li><li>Follow DNC (Do Not Call) and TCPA compliance procedures</li><li>Accurately collect and document customer information in CRM</li><li>Transfer qualified and interested customers to the Verifier or Enrollment team</li><li>Maintain call quality, conversion targets, and compliance standards</li></ul>Requirements for the job:<ul><li>Fluent English speaking and writing skills required. (Preferably British English)</li><li>A minimum of 02 years Call Center experience.</li><li>People with previous experience of a ACA/MEDICARE Campaign will be preferred.</li><li>Excellent skills in Customer Management.</li><li>Ability to multi-task and problem solving approach.</li><li>Shift timings are mostly night shifts</li></ul>Agents will be trained. Training session could be extended subject to Trainer feedback and evaluation.Job Types: Full-time (7:20PM-4:45AM)<ul><li>3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, Rawalpindi</li></ul>How to Apply: Call / WhatsApp: 0332-0070580Work Location: In personJob Type: Full-timePay: Rs35,000.00 - Rs80,000.00 per monthWork Location: In person

CSR (Call center Agent-Strive Bpo)

biniTelecom

Job Description: Responsible for assisting clients with Affordable Care Act (ACA) and Medicare plan inquiries, eligibility verification, enrollments, and renewals. Manage inbound and outbound calls, qualify prospects, verify customer information, explain coverage options, and schedule appointments for licensed agents (fronter role). Maintain accurate CRM records, ensure compliance with federal and state regulations, and provide excellent customer service while meeting daily and monthly targets.Requirements:<ul><li>Minimum 6 months of experience in the call center industry (healthcare campaign preferred).</li><li>Strong communication and interpersonal skills.</li><li>Basic knowledge of ACA and Medicare plans.</li><li>Ability to handle high call volumes and meet performance targets.</li><li>Basic computer skills and familiarity with CRM systems.</li><li>Ability to work in a fast-paced environment and as part of a team.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs80,000.00 per monthWork Location: In person

CSR / Fronter for Call center

Can you speak good English? We are looking for (voice) Customer Sales Representatives (CSRs) for our night shift Call Center located at Saidpur Road, Rawalpindi. The ideal candidates should have good English communication skills. Some experience in the BPO industry will be a plus. We are offering attractive salaries and bonuses. We are an equal opportunity employer and believe in the growth of employees.Contact: 03320070580 (WhatsApp)Job Type: Full-timeAbility to commute/relocate:<ul><li>Rawalpindi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Intermediate (Required)</li></ul>Experience:<ul><li>relevant: 1 year (Preferred)</li></ul>What We Offer:<ul><li>Daily, weekly and monthly bonuses on top of basic salary.</li><li>Professional and friendly work environment</li><li>Training and skill development sessions</li></ul>Additional Information:<ul><li>Shift Timing: 6:30 PM &ndash; 3:30 AM.</li><li>Walk-in Interviews are encouraged(6:00 PM - 11:00 PM)</li></ul>Work Location:3rd Floor, Above Bank Alfalah, Saidpur Road,Block E, Asghar Mall Scheme, RawalpindiJob Type: Full-timePay: Rs40,000.00 - Rs80,000.00 per monthWork Location: In person

CSR (Call center Agent-Strive Bpo)- Night Shift

Speak Viral

The Call Centre Manager is responsible for overseeing the daily operations of the call center, ensuring high levels of customer satisfaction, operational efficiency, and team performance. This role involves leading supervisors and agents, implementing performance standards, optimizing processes, and driving continuous improvement initiatives to meet organizational goals.Key Responsibilities1. Operational Management<ul><li>Oversee day-to-day call center operations (inbound, outbound, or blended).</li><li>Monitor key performance indicators (KPIs) such as service level, average handling time (AHT), first call resolution (FCR), and customer satisfaction (CSAT).</li><li>Ensure adherence to company policies, procedures, and compliance standards.</li><li>Manage workforce planning, scheduling, and capacity to meet demand.</li></ul>2. Team Leadership &amp; Development<ul><li>Lead, coach, and mentor supervisors and team leaders.</li><li>Set performance targets and conduct regular performance reviews.</li><li>Develop training programs to enhance team skills and service quality.</li><li>Foster a positive, high-performance culture focused on customer experience.</li></ul>3. Customer Experience Management<ul><li>Ensure consistent delivery of exceptional customer service.</li><li>Address escalated customer complaints and complex issues.</li><li>Analyze customer feedback and implement improvement initiatives.</li></ul>4. Performance &amp; Reporting<ul><li>Analyze operational reports and performance data.</li><li>Prepare and present regular reports to senior management.</li><li>Identify trends and recommend process improvements.</li></ul>5. Budget &amp; Resource Management<ul><li>Manage departmental budgets and control operational costs.</li><li>Optimize staffing levels and resource allocation.</li><li>Collaborate with HR on recruitment and retention strategies.</li></ul>6. Technology &amp; Process Improvement<ul><li>Oversee call center systems (CRM, telephony, ticketing systems).</li><li>Recommend and implement new technologies to improve efficiency.</li><li>Drive continuous improvement and quality assurance initiatives.</li></ul>Key Performance Indicators (KPIs)<ul><li>Service Level Agreement (SLA) achievement</li><li>Customer Satisfaction Score (CSAT)</li><li>Net Promoter Score (NPS)</li><li>Average Handling Time (AHT)</li><li>First Call Resolution (FCR)</li><li>Employee engagement and retention rates</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or related field (preferred).</li><li>5+ years of call center experience, with at least 2 years in a managerial role.</li><li>Strong knowledge of call center metrics, workforce management, and quality assurance processes.</li><li>Proficiency in CRM systems and call center software.</li><li>Excellent leadership, communication, and problem-solving skills.</li></ul>Preferred Skills &amp; Competencies<ul><li>Strong analytical and data-driven decision-making ability.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>Conflict resolution and negotiation skills.</li><li>Change management experience.</li><li>Customer-focused mindset with a commitment to service excellence.</li></ul>Job Type: Full-timePay: Rs70,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Will you be able to work in night shift(7pm to 4am)?</li><li>Will you be able to commute to Bahria Town Phase 7 Rawalpindi?</li></ul>Work Location: In person

Call Centre Manager

Job DescriptionWe are seeking an experienced ACA &amp; Medicare Call Center Trainer to deliver training programs for agents handling Affordable Care Act (ACA) and Medicare products. The trainer will support onboarding, compliance, and performance improvement initiatives within the call center.Key Responsibilities<ul><li>Conduct ACA and Medicare training for new and existing agents.</li><li>Ensure compliance with CMS and regulatory guidelines.</li><li>Develop and update training materials.</li><li>Monitor calls and provide coaching and feedback.</li><li>Track training effectiveness and agent performance.</li><li>Stay updated on ACA and Medicare policy changes.</li></ul>Job Requirements<ul><li>Minimum 1 year of experience as a call center trainer (required).</li><li>Minimum 1 year of ACA and Medicare experience (required).</li><li>Excellent communication and presentation skills.</li><li>Experience in coaching, call monitoring, and performance management.</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs70,000.00 per monthWork Location: In person

Trainer For Call Center

Explore 137+ Manager call center in Rawalpindi this March. Find roles across top companies and apply now to boost your career.