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manager ccu incident management del5

Qiddiya Investment Company

<div>Qiddiya Investment Company is looking for a dedicated and skilled Manager - CCU Incident Management (DEL5) to be responsible for monitoring, triaging, and managing operational incidents across all Qiddiya city assets. This role ensures that all incidents are detected, escalated, and resolved in a timely and structured manner to minimize disruption to guest experience and city operations
Key Responsibilities<ul><li>
Monitor real-time incident feeds, alarms, and communications across the City Command Unit's integrated operations platform.</li><li>
Triage and classify incidents according to severity levels and escalation protocols, ensuring appropriate response activation.</li><li>
Coordinate multi-agency and cross-functional response efforts, liaising with Security, Fire &amp; Life Safety, Medical, Facilities, and asset operators.</li><li>
Maintain accurate, real-time incident logs and post-incident documentation to support reporting and continuous improvement.</li><li>
Support the development and refinement of Standard Operating Procedures (SOPs) for incident response workflows.</li><li>
Participate in simulation exercises, tabletop drills, and after-action reviews to strengthen organizational readiness.</li><li>
Ensure compliance with Qiddiya's operational readiness standards and regulatory requirements during incident response.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Emergency Management, Risk Management, Business Administration, or a related field; a Master&rsquo;s degree is preferred.</li><li>
Minimum 5 years of experience in incident management, emergency operations, or command center environments within large-scale entertainment, hospitality, or urban operations settings.</li><li>
Demonstrated experience with integrated command and control systems, CCTV monitoring, and digital incident management platforms.</li><li>
Strong situational awareness, decision-making capability under pressure, and effective communication skills.</li><li>
Strong understanding of IT service management frameworks such as ITIL.</li><li>
Proven track record in managing critical incidents and leading incident response teams.</li><li>
Excellent analytical and problem-solving skills.</li><li>
Strong communication and interpersonal skills, with the ability to work collaboratively across teams.</li><li>
Relevant certifications (e.g., ITIL certification, Certified Information Systems Security Professional (CISSP), or similar) are preferred.</li></ul> 

Benefits 
Offering a comprehensive compensation and benefits package.</div>

Manager - CCU Incident Management (DEL5)

<div>The Senior Manager - CCU Incident Management serves as a frontline coordinator within the City Command Unit, responsible for monitoring, triaging, and managing operational incidents across all Qiddiya city assets. This role ensures that all incidents are detected, escalated, and resolved in a timely and structured manner to minimize disruption to guest experience and city operations
Key Responsibilities<ul><li>
Monitor real-time incident feeds, alarms, and communications across the City Command Unit's integrated operations platform.</li><li>
Triage and classify incidents according to severity levels and escalation protocols, ensuring appropriate response activation.</li><li>
Coordinate multi-agency and cross-functional response efforts, liaising with Security, Fire &amp; Life Safety, Medical, Facilities, and asset operators.</li><li>
Maintain accurate, real-time incident logs and post-incident documentation to support reporting and continuous improvement.</li><li>
Support the development and refinement of Standard Operating Procedures (SOPs) for incident response workflows.</li><li>
Participate in simulation exercises, tabletop drills, and after-action reviews to strengthen organizational readiness.</li><li>
Ensure compliance with Qiddiya's operational readiness standards and regulatory requirements during incident response.</li></ul> 

Requirements 
<ul><li>
Minimum 7 + years of experience in incident management, emergency operations, or command center environments within large-scale entertainment, hospitality, or urban operations settings.</li><li>
Demonstrated experience with integrated command and control systems, CCTV monitoring, and digital incident management platforms.</li><li>
Strong situational awareness, decision-making capability under pressure, and effective communication skills.</li><li>
Familiarity with ICS (Incident Command System) or equivalent frameworks.</li><li>
Relevant certifications in emergency management or incident command are desirable.</li></ul></div>

Senior Manager - CCU Incident Management (DEL 3)

<div>Qiddiya Investment Company is seeking a dedicated and skilled Senior Manager - CCU Shift Manager to join our operational leadership team. In this essential role, you will be responsible for managing the City Control Unit (CCU) during shift operations, ensuring the safety, efficiency, and responsiveness of our attractions and facilities for all guests. Your leadership will play a crucial part in cultivating a remarkable visitor experience in our groundbreaking entertainment destination.
The Shift Manager leads on-shift operations from the City Command Unit (CCU), ensuring real-time coordination, compliance with standard operating procedures, and uninterrupted service delivery across all operational functions. The role acts as the primary escalation point during live operations, incidents, and disruptions, maintaining safety, service continuity, and stakeholder alignment across 24/7 city operations.
Key Responsibilities<ul><li>
Lead and coordinate all operational activities during assigned shifts from the CCU.</li><li>
Act as the primary escalation point for incidents, disruptions, and operational deviations.</li><li>
Conduct pre-, mid-, and post-shift briefings to ensure seamless handovers and continuity.</li><li>
Supervise CCU Operators and manage workload distribution across operational streams.</li><li>
Monitor shift performance and provide real-time guidance and decision support.</li><li>
Ensure adherence to safety protocols, SOPs, and operational procedures.</li><li>
Oversee incident identification, escalation, coordination, and closure.</li><li>
Identify emerging operational risks and escalate appropriately</li><li>
Coordinate in real time with field teams, emergency services, and other control centers.</li><li>
Monitor city operations using dashboards, CCTV, and digital monitoring tools.</li><li>
Ensure accurate logging of incidents, decisions, and shift activities.</li><li>
Provide timely and accurate operational updates to internal and external stakeholders.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Operations, Engineering, Facilities Management, Hospitality, or a related field.</li><li>
Minimum 5 years&rsquo; experience in operations, control room, or field environments.</li><li>
At least 2 years&rsquo; experience in a supervisory, coordination, or shift leadership role.</li><li>
Experience in shift-based operations and live incident handling environments.</li><li>
Shift-based role covering 24/7 operations.</li><li>
On-site presence within the City Command Unit (CCU).</li><li>
Reports to the CCU Director or Duty Director as per approved roster.</li><li>
Strong technical knowledge of CCU systems and operational processes.</li><li>
Proven leadership skills with the ability to motivate and lead teams effectively.</li><li>
Outstanding problem-solving and decision-making capabilities under pressure.</li><li>
Excellent communication skills, with the ability to engage and collaborate with diverse stakeholders.</li><li>
Willingness to work flexible hours, including nights, weekends, and holidays as needed.</li></ul></div>

Senior Manager - CCU Shift Manager (DEL5)

<div>Qiddiya Investment Company is looking for a passionate and dynamic professional to take on the role of Lead - Residents Relations (DEL5). In this key position, you will be responsible for fostering positive relationships with the resident community, ensuring their needs and concerns are addressed effectively. You will play an integral role in creating a welcoming and engaging environment that reflects Qiddiya&rsquo;s commitment to excellence in community relations.
Key Responsibilities<ul><li>
Operate resident feedback, complaints, and service recovery governance frameworks.</li><li>
Manage resident communication channels, notices, and information campaigns.</li><li>
Track and escalate resident issues, ensuring timely closure and service recovery.</li><li>
Coordinate with Housing Services, Catering, Recreation, Facilities, and other departments to resolve resident concerns.</li><li>
Maintain resident satisfaction data, trend analysis, and improvement actions.</li><li>
Support resident town halls, meetings, and engagement sessions.</li><li>
Ensure documentation of complaints, investigations, and closure evidence.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Hospitality Management, Business Administration, Communications, or related field.</li><li>
Customer service or complaints handling training is preferred.</li><li>
Minimum 5 years of experience in resident relations, customer service, hospitality, or community management.</li><li>
Experience managing complaint-handling frameworks and service recovery processes.</li><li>
Strong interpersonal and communication skills, with the ability to engage effectively with diverse resident groups.</li><li>
Proven experience in conflict resolution and problem-solving.</li><li>
Ability to manage multiple projects and priorities in a fast-paced environment.</li><li>
Proficient in using CRM systems and communication tools.</li><li>
Fluent in English.</li></ul> 

Benefits 
<ul>
<li>The opportunity to contribute to a groundbreaking, visionary project that will redefine the future of entertainment and lifestyle in Saudi Arabia.</li>
<li>A dynamic, multicultural work environment with opportunities for professional growth and development.</li>
<li>Competitive compensation and benefits in line with the scope and scale of the Qiddiya project.</li>
</ul>Join us in building the Destination City of the future!</div>

Lead - Residents Relations (DEL5)

<div>The Senior Manager - CCU Crisis Readiness is responsible for ensuring that Qiddiya's City Command Unit is fully prepared to respond to large-scale crises, major incidents, and emergency scenarios. This role focuses on planning, preparedness, and exercising to build organizational resilience and ensure seamless crisis activation across the city's 12-asset operational model.
Key Responsibilities
<ul><li>Develop, maintain, and continuously improve crisis management plans, emergency response frameworks, and business continuity procedures for city-wide operations.</li><li>
Design, plan, and facilitate crisis simulation exercises, tabletop scenarios, and full-scale drills involving internal and external stakeholders.</li><li>
Conduct risk assessments and vulnerability analyses to identify gaps in crisis preparedness across city assets.</li><li>
Coordinate with government agencies, emergency services, and regulatory bodies to ensure alignment with national and local crisis management requirements.</li><li>
Establish and maintain crisis communication protocols, ensuring clear and timely information flow during major even.</li><li>
Lead after-action reviews following exercises and real events, producing recommendations for corrective action and capability improvement.</li><li>
Support the integration of crisis readiness standards into the operational readiness framework across all Qiddiya assets.</li></ul> 

Requirements 
<ul><li>
Minimum 7 + years of experience in crisis management, emergency planning, or business continuity within large-scale venues, cities, or critical infrastructure environments.</li><li>
Proven track record of designing and executing crisis exercises and drills at an organizational or multi-agency level.</li><li>
Deep understanding of crisis management frameworks (e.g., ISO 22301, ICS, NIMS) and regulatory compliance requirements.</li><li>
Excellent stakeholder management and coordination skills, with the ability to engage senior leadership and external agencies.</li><li>
Relevant certifications in crisis management, emergency planning, or business continuity are highly preferred.</li></ul></div>

Senior Manager - CCU Crisis Readiness (DEL 3)

<div>The Qiddiya Investment Company is seeking a Manager - CCU Crisis Readiness to be responsible for ensuring that Qiddiya's City Command Unit is fully prepared to respond to large-scale crises, major incidents, and emergency scenarios. This role focuses on planning, preparedness, and exercising to build organizational resilience and ensure seamless crisis activation across the city's 12-asset operational model.
Key Responsibilities<ul><li>
Develop, maintain, and continuously improve crisis management plans, emergency response frameworks, and business continuity procedures for city-wide operations.</li><li>
Design, plan, and facilitate crisis simulation exercises, tabletop scenarios, and full-scale drills involving internal and external stakeholders.</li><li>
Conduct risk assessments and vulnerability analyses to identify gaps in crisis preparedness across city assets.</li><li>
Coordinate with government agencies, emergency services, and regulatory bodies to ensure alignment with national and local crisis management requirements.</li><li>
Establish and maintain crisis communication protocols, ensuring clear and timely information flow during major events.</li><li>
Lead after-action reviews following exercises and real events, producing recommendations for corrective action and capability improvement.</li><li>
Support the integration of crisis readiness standards into the operational readiness framework across all Qiddiya assets.</li></ul> 

Requirements 
<ul><li>
Bachelor&rsquo;s degree in Emergency Management, Risk Management, Business Administration, or a related field; a Master&rsquo;s degree is preferred.</li><li>
Minimum 5 years of experience in crisis management, emergency planning, or business continuity within large-scale venues, cities, or critical infrastructure environments.</li><li>
Minimum 7 years of experience in crisis management, emergency planning, or business continuity within large-scale venues, cities, or critical infrastructure environments.</li><li>
Proven track record of designing and executing crisis exercises and drills at an organizational or multi-agency level.</li><li>
Deep understanding of crisis management frameworks (e.g., ISO 22301, ICS, NIMS) and regulatory compliance requirements.</li><li>
Excellent stakeholder management and coordination skills, with the ability to engage senior leadership and external agencies.</li><li>
Relevant certifications in crisis management, emergency planning, or business continuity are highly preferred.</li></ul> 

Benefits 
<ul>
<li>The opportunity to be part of one of Saudi Arabia&rsquo;s most ambitious city developments.</li>
<li>A role dedicated to a specific residential asset type, allowing you to build deep expertise in your area.</li>
<li>A fast-paced, high-impact environment where strategic thinking and execution excellence are highly valued.</li>
<li>Collaboration with global industry leaders in real estate development, architecture, and planning</li></ul></div>

Manager - CCU Crisis Readiness (DEL5)

<div>Position Summary
The Manager &ndash; Security &amp; Threat leads the governance of security operations and threat management across Qiddiya Workers Villages.
Key Purpose of the Role
To prevent, detect, and respond to security threats through disciplined security governance and emergency preparedness.
Key Responsibilities
<ul><li>Develop and implement security and threat management frameworks.</li><li>Oversee access control, patrols, and CCTV operations.</li><li>Lead threat assessments and vulnerability analyses.</li><li>Coordinate intelligence and threat alerts with authorities.</li><li>Investigate security incidents and implement corrective actions.</li><li>Ensure compliance with Saudi security regulations.</li><li>Maintain training and licensing compliance.</li></ul>
Key Deliverables and Accountabilities<ul><li>Approved security and threat frameworks.</li><li>Threat risk registers and assessments.</li><li>Incident investigation reports.</li><li>Emergency and crisis response plans.</li><li>Security KPI dashboards and reports.</li></ul>
KPIs/ Performance Metrics
<ul><li>Security incident rate and response time.</li><li>Threat assessment completion rate.</li><li>Access control compliance rate.</li><li>Training and licensing compliance rate.</li><li>Audit non-conformance rate.</li></ul> 
Requirements<ul><li> 
Bachelor&rsquo;s degree in security management, Risk Management, or related field.</li><li>Professional security certifications preferred.</li></ul>
Experience Requirements
<ul><li>Minimum 8 years of experience in security and threat management.</li><li>At least 3 years in a managerial role.</li></ul>
Technical and Professional Competencies
<ul><li>Security governance and SOP development.</li><li>Threat assessment and vulnerability analysis.</li><li>Access control and surveillance systems.</li><li>Incident investigation and crisis response.</li><li>Contractor performance management.</li></ul>
Behavioral Competencies
<ul><li>Leadership and accountability.</li><li>Stakeholder engagement and collaboration.</li><li>Decision-making under pressure.</li><li>Integrity and professionalism.</li><li>Continuous improvement mindset.</li></ul>
Authority and Decision- Making limits<ul><li>Stop unsafe or non-compliant security practices.</li><li>Escalate credible threats to leadership and authorities.</li><li>Approve corrective security action plans.</li></ul></div>

Manager - Security and Threat (DEL 3)

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