hr & admin manager

hr business partner (hrbp)

human resources executive

lead human resources business partner Jobs in Pune

lead human resources business partner

manager- human resource business partner Jobs in Pune

manager- human resource business partner

manager human resource business partner

PwC Acceleration Center India

<div>
 A career in Human Resources, within Internal Firm Services, will provide you with the opportunity to make a difference at PwC by helping to fully leverage the skills and talents of all our people. You&rsquo;ll focus on helping the local offices in driving the Firm&rsquo;s people strategy, creating a unique people experience for each individual, and supporting our Firm wide values by working with the core competencies that measure and drive individual and Firm wide success in the marketplace. Our team helps bridge the relationship between leadership and employees at PwC through Human Resources solutions. You&rsquo;ll handle issues on operation management, strategic partnership, employee relations and emergency responding.
 
 
 To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be a purpose-led and values-driven leader at every level. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.
 
 
 As a Manager, You'll Work As Part Of a Team Of Problem Solvers, Helping To Solve Complex Business Issues From Strategy To Execution. PwC Professional Skills And Responsibilities For This Management Level Include But Are Not Limited To:
 
 
 <ul>
 <li>
 Develop new skills outside of comfort zone.
 </li>
 <li>
 Act to resolve issues which prevent the team working effectively.
 </li>
 <li>
 Coach others, recognise their strengths, and encourage them to take ownership of their personal development.
 </li>
 <li>
 Analyse complex ideas or proposals and build a range of meaningful recommendations.
 </li>
 <li>
 Use multiple sources of information including broader stakeholder views to develop solutions and recommendations.
 </li>
 <li>
 Address sub-standard work or work that does not meet firm's/client's expectations.
 </li>
 <li>
 Use data and insights to inform conclusions and support decision-making.
 </li>
 <li>
 Develop a point of view on key global trends, and how they impact clients.
 </li>
 <li>
 Manage a variety of viewpoints to build consensus and create positive outcomes for all parties.
 </li>
 <li>
 Simplify complex messages, highlighting and summarising key points.
 </li>
 <li>
 Uphold the firm's code of ethics and business conduct.
 
 
 </li>
 </ul>
 The Opportunity
 
 
 When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you&rsquo;ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You&rsquo;ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.
 
 
 As part of the Risk and Compliance team you are expected to serve as a trusted advisor to partners/leaders with a focus on accelerating the development of our people. As a Manager you are expected to supervise, develop, and coach teams, manage client service accounts, and drive assigned client engagement workstreams by supervising teams and independently solving and analyzing complex problems to develop top-quality deliverables. You are expected to be responsible for collaborating with partners/leaders to identify issues and develop and execute action plans across various areas of our people strategy including diversity, development, performance management, and rewards and recognition.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serving as a trusted advisor to partners and leaders
 </li>
 <li>
 Managing client accounts with a focus on strategic planning
 </li>
 <li>
 Mentoring and developing junior staff to enhance their skills
 </li>
 <li>
 Ensuring project success by maintaining elevated standards
 </li>
 <li>
 Motivating and inspiring team members to deliver quality work
 </li>
 <li>
 Collaborating with partners to identify and address issues
 </li>
 <li>
 Implementing action plans for diversity and development
 </li>
 <li>
 Demonstrating leadership and accountability in every task
 
 
 </li>
 </ul>
 What You Must Have
 
 
 <ul>
 <li>
 High School Diploma
 </li>
 <li>
 4 years of Human Capital or PwC Experience
 </li>
 <li>
 Oral and written proficiency in English required
 
 
 </li>
 </ul>
 What Sets You Apart
 
 
 <ul>
 <li>
 Bachelor's Degree preferred
 </li>
 <li>
 PHR or SPHR Certification
 </li>
 <li>
 Serving as a trusted advisor to partners/leaders
 </li>
 <li>
 Collaborating on people strategy including diversity and development
 </li>
 <li>
 Leading potential talent and succession planning
 </li>
 <li>
 Developing reliable relationships with staff
 </li>
 <li>
 Focusing on diversity initiatives with partners/leaders
 </li>
 <li>
 Supporting onboarding and offboarding processes
 </li>
 <li>
 Applying coaching skills to increase effectiveness
 </li>
 </ul>
</div>

Manager- Human Resource Business Partner

Altraize

<div>
 
 Role Objective
 
 
 
 The HR Business Partner (HRBP) will act as a strategic partner to business and operations leaders, driving people initiatives aligned with business objectives. The role involves managing employee relations, performance management, engagement, and compliance in a UK-shift ITES/KPO environment.
 
 
 ________________________________________
 
 
 
 Key Responsibilities
 
 
 
 Business &amp; Stakeholder Partnering
 
 
 <ul>
 <li>
 Partner with operations and business leaders to align HR strategy with
 
 
 </li>
 </ul>
 business goals
 
 
 <ul>
 <li>
 Provide HR advisory support on workforce planning, productivity, and
 
 
 </li>
 </ul>
 organizational effectiveness
 
 
 <ul>
 <li>
 Support change management initiatives in a dynamic ITES/KPO setup
 
 
 </li>
 </ul>
 Employee Relations &amp; Engagement
 
 
 <ul>
 <li>
 Handle employee grievances, disciplinary actions, and escalations
 </li>
 <li>
 Drive employee engagement, retention, and wellness initiatives
 </li>
 <li>
 Ensure a positive employee experience across the lifecycle
 
 
 </li>
 </ul>
 Performance &amp; Talent Management
 
 
 <ul>
 <li>
 Manage end-to-end performance management cycles (KRAs, appraisals,
 
 
 </li>
 </ul>
 feedback)
 
 
 <ul>
 <li>
 Identify high-potential talent and support career development
 
 
 </li>
 </ul>
 initiatives
 
 
 <ul>
 <li>
 Partner with L&amp;D for training and capability-building programs
 </li>
 <li>
 HR Operations &amp; Compliance
 </li>
 <li>
 Ensure compliance with labor laws, statutory requirements, and
 
 
 </li>
 </ul>
 internal HR policies
 
 
 <ul>
 <li>
 Oversee onboarding, confirmations, transfers, exits, and documentation
 </li>
 <li>
 Maintain HR MIS, dashboards, and analytics for leadership reporting
 </li>
 <li>
 Cross-Functional Collaboration
 </li>
 <li>
 Work closely with Talent Acquisition, Payroll, and HR COEs
 </li>
 <li>
 Act as a liaison between employees and management
 </li>
 <li>
 Support HR initiatives for UK shift and night-shift workforce
 
 
 </li>
 </ul>
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Strong HRBP experience in ITES / KPO / BPM industry
 </li>
 <li>
 Hands-on experience managing UK shift / night-shift workforce
 </li>
 <li>
 Excellent employee relations and stakeholder management skills
 </li>
 <li>
 Good knowledge of labor laws and HR compliance
 </li>
 <li>
 Strong communication, problem-solving, and analytical abilities
 
 
 </li>
 </ul>
 ________________________________________
 
 
 
 Educational Qualification
 
 
 
 <ul>
 <li>
 MBA / PGDM in Human Resources or equivalent.
 
 
 </li>
 </ul>
 Skills: payroll,talent acquisition,human resource,,hrbp,employee relations,operations,performance management,analytics
</div>

HR Business Partner (HRBP)

Confidential Jobs

<div>
 
 
 Job Title: Lead HR Business Partner
 
 
 
 
 Location:
 
 Pune, India (Global Role)
 
 
 
 Level:
 
 Senior Individual Contributor
 
 
 
 
 
 
 Job Summary
 
 
 
 The Lead HR Business Partner (HRBP) is a strategic, hands-on global partner who works closely with senior leaders across regions to drive people strategies that support business objectives in a fast-paced, evolving environment. This role serves as a trusted advisor to global client groups, partnering extensively with U.S.-based leaders and HR counterparts to ensure alignment, consistency, and scalability of people programs worldwide. The role is based in the Pune office and requires regular in-person collaboration, with an expectation of working from the office.
 
 
 Blending strong business acumen with deep HR expertise, the Lead HRBP influences organizational design, workforce planning, talent strategy, and leadership effectiveness across geographies. This is not a purely strategic or high-level advisory role. The Lead HRBP is expected to roll up their sleeves, get into the details, and personally drive execution&mdash;supporting managers with offboarding, performance processes, employee relations, and change initiatives while ensuring timelines, deliverables, and business commitments are met. Success in this role requires comfort operating across time zones, cultures, and matrixed teams, as well as the ability to manage competing priorities, push for follow-through, and hold leaders accountable in a dynamic environment.
 
 
 Bottomline: This role requires a strong executor mindset&mdash;someone who is comfortable moving between strategy and day-to-day delivery, and who takes ownership for ensuring work gets done, not just advised.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic &amp; Global HR Partnership
 
 
 <ul>
 <li>
 Serve as a primary HR advisor to senior leaders across global client groups, including close partnership with U.S.-based leaders and HR counterparts.
 </li>
 <li>
 Influence workforce planning, organizational design, and talent strategies that support both regional and global business priorities.
 </li>
 <li>
 Navigate complex, ambiguous business challenges by evaluating multiple variables and proposing pragmatic, scalable people solutions.
 </li>
 <li>
 Act as a change agent, leading and supporting global change initiatives through clear communication, stakeholder alignment, and strong execution.
 </li>
 <li>
 Partner closely with global HR Centers of Excellence (COEs) to design, adapt, and implement programs that are globally aligned while locally relevant.
 </li>
 <li>
 Operate as a hands-on HR partner, directly supporting execution of people programs, including performance cycles, offboarding, employee relations actions, workforce changes, and leadership transitions.
 </li>
 <li>
 Own execution and follow-through, driving timelines, deliverables, and leader accountability for people initiatives.
 </li>
 <li>
 Ensure consistent, timely execution of HR processes by partnering closely with managers and intervening when progress, quality, or deadlines are at risk.
 </li>
 <li>
 Get into the details when needed, including documentation, coordination with HR Operations and Legal, and follow-through on sensitive or time-bound actions.
 </li>
 <li>
 Balance strategic advisory responsibilities with day-to-day execution in a high-volume, fast-paced environment.
 </li>
 </ul>
 
 
 Talent Management &amp; Leadership Development
 
 
 <ul>
 <li>
 Lead end-to-end performance management processes, ensuring consistency, accountability, and alignment across regions.
 </li>
 <li>
 Coach and advise people leaders on performance, feedback, development, and leadership effectiveness in diverse cultural contexts.
 </li>
 <li>
 Partner with Learning &amp; Development to identify skill gaps and deliver targeted leadership and capability-building initiatives.
 </li>
 <li>
 Drive succession planning and performance calibrations to ensure readiness for key roles globally.
 </li>
 </ul>
 
 
 Employee Relations &amp; Engagement
 
 
 <ul>
 <li>
 Serve as a trusted advisor on complex employee relations matters, balancing legal, cultural, and business considerations across geographies.
 </li>
 <li>
 Support leaders in navigating sensitive issues with sound judgment, empathy, and a solutions-oriented mindset.
 </li>
 <li>
 Lead or support global engagement and retention initiatives informed by data, feedback, and business needs.
 </li>
 <li>
 Foster a high-performance, inclusive culture that supports engagement, accountability, and growth.
 </li>
 </ul>
 
 
 Data-Driven Decision Making &amp; Influence
 
 
 <ul>
 <li>
 Analyze HR and people metrics to identify trends, risks, and opportunities at both regional and global levels.
 </li>
 <li>
 Translate data into actionable insights and recommendations for senior leaders.
 </li>
 <li>
 Influence decision-making through clear, tailored communication with executives, managers, and cross-functional partners.
 </li>
 <li>
 Build credibility and trust through proactive communication, strong follow-through, and consistency across regions.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Business Administration, or a related field.
 </li>
 <li>
 7+ years of progressive HR experience, including at least 3 years in a senior HR Business Partner role.
 </li>
 <li>
 Experience supporting U.S.-based client groups or working closely with U.S. HR and business leaders.
 </li>
 <li>
 Proven experience partnering with senior leaders in complex, fast-paced, or high-growth environments.
 </li>
 <li>
 Demonstrated ability to operate effectively in a global, matrixed organization with stakeholders across regions and time zones.
 </li>
 <li>
 Strong expertise in performance management, employee relations, organizational design, and change management.
 </li>
 <li>
 Excellent influencing, relationship-building, and communication skills.
 </li>
 <li>
 Proficiency with productivity tools such as Google Workspace and/or Microsoft Office (Docs, Sheets/Excel, Slides/PowerPoint, Calendar, Email)
 </li>
 <li>
 Willingness to travel up to 25% to support global teams and leadership collaboration.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications
 
 
 <ul>
 <li>
 Experience in technology, SaaS, or high-growth environments.
 </li>
 <li>
 Familiarity with global HR practices, regional labor considerations, and cross-cultural leadership dynamics.
 </li>
 <li>
 HR certification (e.g., SHRM-SCP, SPHR, or equivalent).
 </li>
 <li>
 Demonstrated success leading complex, cross-functional, global people initiatives.
 </li>
 </ul>
 
 
</div>

Lead Human Resources Business Partner

Capgemini

<div>
 
 Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&amp;C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies across all 50 states through the efforts of over 48,000 exclusive and independent agents and nearly 18,500 employees. Finally, our client is part of one the largest Insurance Groups in the world.
 
 
 
 
 Summary:
 
 
 
 Directly contribute to talent retention and development from Onboarding to Retiring, fostering a high-performance culture and building and maintaining strong relationships with key stakeholders.
 
 
 This position is the main point of contact for the Share Service Center team members and is the primary in-country contact for HR Business Partners and managers of the different BU/LoBs, addressing and supporting their people related matters ensuring alignment with policies and processes as well as compliance with local laws.
 
 
 
 Main Responsibilities:
 
 
 
 <ul>
 <li>
 Responsible for in-country service delivery, ensuring alignment with the Share Service Center policies and KPIs
 </li>
 <li>
 Manage executive HR services and support the implementation of global HR initiatives
 </li>
 <li>
 Partner with Process Transformation team to lead change management efforts across the region
 </li>
 <li>
 Partner with cross-functional teams (Compensation, TA, etc.) to ensure in-country policies and processes are aligned with evolving business needs
 </li>
 <li>
 Provide guidance to HR teams and business leaders on talent retention, development, performance management and employee relations matters
 </li>
 <li>
 Develop and implement large-scale, high-impact projects and programs; provide strategic insights on people and workplace matters
 </li>
 <li>
 Lead and contribute to all talent projects and business continuity planning
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 6+ years of experience as HR Generalist or similar, preferably within a Global Business Services (GBS) or Shared Services environment
 </li>
 <li>
 Proven leadership and people management experience in a multinational context
 </li>
 <li>
 Broad generalist experience across the full employee lifecycle
 </li>
 <li>
 Fluency in English (spoken and written) and local language(s)
 </li>
 <li>
 Strong analytical, communication, and stakeholder management skills
 </li>
 <li>
 Ability to analyze service delivery metrics to identify trends, gaps, and opportunities for continuous improvement
 
 
 </li>
 </ul>
 
 Preferred
 
 
 
 <ul>
 <li>
 Strong digital fluency and experience with data-driven decision-making
 </li>
 <li>
 Strong business acumen
 </li>
 <li>
 Experience in policy development and governance frameworks
 </li>
 <li>
 Advanced consultative skills
 </li>
 <li>
 Demonstrated success in leading complex, high-impact talent projects
 
 
 </li>
 </ul>
 
 PROFESSIONAL PROFILE
 
 
 
 <ul>
 <li>
 High emotional intelligence and cultural fluency
 </li>
 <li>
 Ability to lead through change and navigate ambiguity with confidence
 </li>
 <li>
 Customer-focused mindset
 </li>
 <li>
 Ability to influence senior leaders and business stakeholders
 </li>
 <li>
 Demonstrated success in leading complex, high-impact HR projects
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 This position comes with competitive compensation and benefits package:
 
 
 <ul>
 <li>
 Competitive salary and performance-based bonuses
 </li>
 <li>
 Comprehensive benefits package
 </li>
 <li>
 Home Office model
 </li>
 <li>
 Career development and training opportunities
 </li>
 <li>
 Flexible work arrangements (remote and/or office-based)
 </li>
 <li>
 Dynamic and inclusive work culture within a globally known group
 </li>
 <li>
 Private Health Insurance
 </li>
 <li>
 Pension Plan
 </li>
 <li>
 Paid Time Off
 </li>
 <li>
 Training &amp; Development
 </li>
 <li>
 Note: Benefits differ based on employee level
 
 
 </li>
 </ul>
 
 About Capgemini
 
 
 
 Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group &euro;22.5 billion in revenues in 2023.
</div>

FBS HR Generalist Lead

Enerdyne Devices Pvt. Ltd.

<div>
 
 
 Job opening: Manager/ HR &amp; Admin
 
 
 
 
 Locations : (1) Pune
 
 
 
 
 Experience: 10-15 years
 
 
 
 
 About us
 
 : Enerdyne is a pan-India automotive electro-component solutions company serving major automotive brands like Honda, BAJAJ, TVS, Maruti Suzuki, Tata Motors and Mahindra, through their Tier 1 suppliers such as Motherson, Yazaki, Minda and APTIV for past three decades. We have a plant at Pune for manufacturing of FAKRA and data connector assemblies in partnership with a leading German company and strategic business tie-ups with Japanese and European manufacturers of electro components such as automotive fuses and connector systems.
 
 
 On strength of our global partnerships, we add value to automotive firms, helping them build resilient supply chains with our high-quality yet cost-effective components that have enabled us to grow at 35% CAGR consistently.
 
 
 We are a lean, agile team with a strong backbone of digital efficiency. Our culture is high performance, high reward, and high impact - with &ldquo;respect for individual&rdquo; as a core value.
 
 
 For more information explore our website, www.enerdyne.in
 
 
 
 
 
 
 What you&rsquo;ll do
 
 
 
 
 Position Overview:
 
 
 
 The HR &amp; Admin Manager will handle all human resources and administrative activities at the manufacturing plant. This includes hiring, employee relations, compliance, payroll, and facility management. The role ensures smooth plant operations, a positive work environment, and compliance with labor laws.
 
 
 
 Key Responsibilities:
 
 
 
 
 1.Human Resources Management:
 
 
 
 
 Recruitment:
 
 Manage end-to-end hiring for permanent and contract staff, including onboarding and exits.
 
 
 
 Employee Relations:
 
 Be the main contact for employee issues, grievances, and disciplinary actions.
 
 
 
 Performance:
 
 Implement and monitor appraisal systems to ensure fair feedback and recognition.
 
 
 
 Engagement:
 
 Run initiatives to improve employee morale and reduce attrition.
 
 
 
 Training:
 
 Identify skill gaps and organize training on safety, compliance, and leadership.
 
 
 
 2. Industrial Relations &amp; Compliance
 
 
 
 
 Labor Relations:
 
 Maintain good relations with employees and unions to ensure workplace harmony.
 
 
 
 Compliance:
 
 Ensure adherence to labor laws, PF, ESI, gratuity, and factory act requirements.
 
 
 
 Safety:
 
 Support the operations team in enforcing safety and environmental standards (OHS/ISO).
 
 
 
 3. Administration &amp; Facility Management
 
 
 
 
 Daily Admin:
 
 Oversee housekeeping, security, transport, and other plant admin activities.
 
 
 
 Vendor Management:
 
 Manage service contracts (canteen, maintenance, etc.) and control costs.
 
 
 
 Records:
 
 Keep accurate and confidential HR and admin records.
 
 
 
 Budgeting:
 
 Prepare and monitor HR and admin budgets for cost efficiency.
 
 
 
 4. Payroll &amp; Compensation
 
 
 
 
 Payroll:
 
 Work with finance to ensure accurate and timely salary processing.
 
 
 
 
 
 
 Who you are
 
 
 
 
 Desired Skills / Competencies and Qualifications:
 
 
 
 Graduate in HR, Business Administration, or related field; MBA in HR preferred.
 
 
 Strong knowledge of labor laws, compliance, and industrial relations in manufacturing.
 
 
 Hands-on experience managing both HR strategy and daily operations.
 
 
 Proficiency in HRIS, payroll systems, and MS Office.
 
 
 Leadership and team management.
 
 
 Strong communication and people skills.
 
 
 Problem-solving and fair decision-making.
 
 
 Negotiation and conflict resolution.
 
 
 High integrity and confidentiality.
 
 
 Good time management and multitasking ability.
 
 
 
 
 
 
 Why work with Enerdyne?
 
 
 
 
 Be a part of our growth story:
 
 We&rsquo;re targeting 3x growth in 4 years&mdash;you&rsquo;ll be joining at a pivotal point with an incredible opportunity to learn and grow. Instead of being a spectator, you can be a part of the story!
 
 
 
 High-impact:
 
 In a lean - mean team like ours, your work matters. You&rsquo;ll work directly with industry leaders and see the results of your hustle every day.
 
 
 
 Mentorship &amp; learning:
 
 You will work in cross functional teams alongside proven leaders and passionate peers with exposure to international trade and global business environment. We invest in your growth.
 
 
 
 Compensation:
 
 We offer salary in the range of Rs 10 &ndash; 12 lakhs/year.
 
 
 
 If this sounds like you&hellip;
 
 
 
 We want you on our team!
 
 
 Apply now with your CV and cover letter to hr@enerdyne.in / sudha@enerdyne.in
 
 
 Thank you for your interest in Enerdyne!
 
</div>

HR & Admin Manager

Point Wild (Formerly Pango Group)

<div>
 Point Wild helps customers monitor, manage, and protect against the risks associated with their identities and personal information in a digital world. Backed by WndrCo, Warburg Pincus and General Catalyst, Point Wild is dedicated to creating the world's most comprehensive portfolio of industry-leading cybersecurity solutions. Our vision is to become THE go-to resource for every cyber protection need individuals may face - today and in the future.
 
 
 Join us for the ride!
 
 
 
 About the Role:
 
 
 
 We are looking for a detail-oriented and analytical
 
 Customer Support Quality Analyst
 
 in
 
 Pune, India
 
 . In this role, you will be responsible for ensuring our support team consistently delivers high-quality service, playing a crucial part in maintaining customer loyalty and satisfaction.
 
 
 <ul>
 <li>
 
 Reporting Line:
 
 You will report directly to the Outsource &amp; Support Project Manager / Support Team Lead.
 </li>
 <li>
 
 Location:
 
 This is a 100% on-site, in-office position based in Pune, India. Please note that we are only considering candidates who are currently located in Pune - relocation assistance is not provided for this role.
 
 
 </li>
 </ul>
 
 Day to Day:
 
 
 
 <ul>
 <li>
 
 Quality Auditing:
 
 Monitor and evaluate customer interactions across phone, email, chat, and social media to ensure they align with our quality standards.
 </li>
 <li>
 
 Feedback &amp; Calibration:
 
 Provide regular, constructive feedback to the Outsource &amp; Support Project Manager and the HQ Support Department to drive performance.
 </li>
 <li>
 
 Data Analysis:
 
 Work with management to prepare detailed reports on quality metrics and agent performance, identifying trends and recurring service issues.
 </li>
 <li>
 
 Process Enhancement:
 
 Participate in the development of QA standards and recommend updates to policies or procedures that will improve the overall customer experience.
 </li>
 <li>
 
 Insights Management:
 
 Gather and analyze customer feedback to identify service strengths and weaknesses, offering actionable suggestions for improvement.
 </li>
 <li>
 
 Compliance &amp; Best Practices:
 
 Ensure all support interactions remain compliant with industry regulations and stay updated on evolving support best practices.
 
 
 </li>
 </ul>
 
 What you bring to the table:
 
 
 
 <ul>
 <li>
 
 At least 1 year of experience
 
 in a Quality Assurance role, specifically within a high-volume contact center environment.
 </li>
 <li>
 Strong skills in data analysis with the ability to identify trends and translate them into practical recommendations.
 </li>
 <li>
 A solid understanding of QA frameworks, quality scoring methods, and customer experience (CX) principles.
 </li>
 <li>
 The ability to manage your own priorities and produce accurate QA outputs within agreed timelines without constant supervision.
 </li>
 <li>
 
 Fluent English
 
 (written and verbal) with the ability to deliver clear, constructive feedback to agents and stakeholders.
 
 
 </li>
 </ul>
 
 It would be great if you also had:
 
 
 
 <ul>
 <li>
 Hands-on experience with platforms such as Scorebuddy, Klaus, or EvaluAgent, or similar tools to complete quality reviews and reporting.
 </li>
 <li>
 Familiarity with cybersecurity, VPNs, or SaaS products, which will help when assessing technical support cases.
 </li>
 <li>
 Experience working with cross-functional teams and stakeholders located in the UK or other international regions.
 
 
 </li>
 </ul>
 
 As part of Point Wild, you will:
 
 
 
 
 Solve real customer problems
 
 . Point Wild's point solutions allow consumers to address their immediate cyber protection needs. Our mandate is to continuously anticipate our customers' evolving digital security needs to create best-in-class solutions aimed at keeping them safe.
 
 
 
 See your impact.
 
 We are a scrappy, nimble organization where individual contributions are needed and valued. You will see your impact every day.
 
 
 
 Accelerate your career.
 
 As we expand, you will have the opportunity to learn new technologies, products, and markets in a fast-paced, growth-oriented environment.
 
 
 Most importantly, you'll get to work with other talented people at a company where people matter. If you want to put your fingerprint on an organization and leapfrog your growth, this is the place for you.
 
 
 In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination or harassment based on "protected categories," Point Wild is committed to being an inclusive community where all feel welcome. Whether blatant or hidden, barriers to success have no place at Point Wild.
 
 
 Important privacy information for United States based job applicants can be found here.
</div>

Customer Support Quality Analyst

Philips

<div>
 Job Title
 
 
 Service Account Manager - Pune
 
 
 
 Job Description
 
 
 
 
 Job title:
 
 
 
 The Service Account Manager will be responsible for managing and nurturing long-term relationships with assigned clients. This role ensures the delivery of high-quality services, drives customer satisfaction, identifies opportunities for account growth, and serves as the main point of contact for all service-related matters.
 
 
 
 Job location: Pune
 
 
 
 
 Our Role
 
 
 
 <ul>
 <li>
 Collaborates closely with marketing, services, and supply chain teams to create optimal offers for key accounts, ensuring all aspects of the proposal align with customer requirements and company objectives.
 </li>
 <li>
 Creates and executes comprehensive annual customer account plans with support from commercial management, setting clear targets and strategic actions to drive sustained business growth.
 </li>
 <li>
 Presents and thoroughly explains the product portfolio to customers, supporting promotional activities and ensuring a comprehensive understanding of product benefits and features.
 </li>
 <li>
 Implements targeted action programs for key accounts, working collaboratively to enhance the performance of the company and achieve defined sales targets.
 </li>
 <li>
 Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.
 </li>
 <li>
 Executes the day-to-day operational activities pertaining to improved customer experience, ensuring meticulous attention to detail in overseeing all aspects, working under direct supervision.
 </li>
 <li>
 Conducts in-depth analysis of customer feedback and visit data, leveraging sophisticated analytics to extract actionable insights that inform strategic decisions and drive continuous enhancement of the customer experience.
 </li>
 <li>
 Ensures an unparalleled level of customer experience during customer visits, meticulously orchestrating every touchpoint to exceed customer expectations and foster long-lasting brand affinity.
 </li>
 <li>
 Improves customer engagement and experiences by curating and executing innovative initiatives, fostering emotional connections and brand loyalty among visitors.
 </li>
 <li>
 Helps to conduct executive briefings for customer prospects and executives, focusing on industry-specific outcomes and the strategic impact of Philips&rsquo; solutions to address unique challenges and objectives.
 </li>
 <li>
 Handles the intricate network of operations, infrastructure, budget, and logistics of the customer experience with precision, ensuring every aspect is finely tuned to deliver a flawless customer journey.
 </li>
 <li>
 Participates in improvement initiatives, fostering a culture of innovation and excellence while driving tangible enhancements in operational efficiency and service delivery.
 </li>
 <li>
 Documents and codifies all processes, procedures, and best practices related to customer visits, ensuring a standardized approach that upholds Philips' commitment to excellence across all touchpoints.
 
 
 </li>
 </ul>
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Revenue / OIT (Growth) / CSG
 </li>
 <li>
 IGM
 </li>
 <li>
 Contract Penetration
 </li>
 <li>
 Ontime contract renewal (OTCR)
 </li>
 <li>
 AR
 </li>
 <li>
 NPS+
 </li>
 <li>
 Upgrades &amp; Solution Business
 </li>
 <li>
 Customer Socket Retention
 </li>
 <li>
 Year over year growth
 </li>
 <li>
 Reoccurring revenues
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 Account P&amp;L, revenue and margin
 
 
 </li>
 </ul>
 
 You're The Right Fit If
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Engineering, or a related field.
 </li>
 <li>
 5+ years of experience in Account Management, Service Delivery, or Customer Success roles.
 </li>
 <li>
 Prior experience managing enterprise or key accounts is preferred.
 </li>
 <li>
 Experience working within the medical industry.
 
 
 </li>
 </ul>
 
 How We Work Together
 
 
 
 We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
 
 Onsite roles require full-time presence in the company&rsquo;s facilities.
 
 
 Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
 
 Indicate if this role is an office/field/onsite role.
 
 
 
 About Philips
 
 
 
 We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
 
 <ul>
 <li>
 Learn more about our business.
 </li>
 <li>
 Discover our rich and exciting history.
 </li>
 <li>
 Learn more about our purpose.
 
 
 </li>
 </ul>
 If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
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Service Account Manager - Pune

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