human resources manager

manager - human resources

manager human resources

Bajaj Finserv

<div>
 
 Location Name:
 
 Pune Corporate Office - Fountainhead
 
 
 
 Job Purpose
 
 
 
 &ldquo;This position is open with Bajaj Finance ltd.&rdquo;
 
 
 
 Duties And Responsibilities
 
 
 
 The role largely would be responsible for sourcing through direct channels (Job Portals like Naukri, HIRIST, Etc)
 
 
 Should be able to network with external forums and group in effectively sourcing the right profiles.
 
 
 Responsible for entire life cycle of Recruitment process including sourcing, screening, interviewing, offer discussion and on boarding process.
 
 
 Should have a strong understanding of Recruitment landscape specially in the tech/ IT areas or Sales / Collections Areas.
 
 
 Weekly reporting on MIS and dashboards on the status of open roles and current status.
 
 
 Develop and Manage strong consultative relationships with hiring managers and candidates.
 
 
 Should have a very strong understand of various channels of recruitment / Sourcing such as the employee referral programme, internet, print, resourcing partners and technology enable the process to facilitate effective tracking of resumes
 
 
 Participate in recruitment knowledge sharing and best practices
 
 
 Assist the team in developing and implementing new initiatives and projects
 
 
 
 Required Qualifications And Experience
 
 
 
 1-3 Years of experience in Talent Acquisition in IT / Support roles / Finance Services Sector / Sales / Collections
 
 
 MBA or Post Graduate Diploma in Human Resources
 
 
 
 Skills
 
 
 
 Excellent Communication &amp; Interpersonal Skills.
 
 
 Role involves working closing with respective Lead in ensuring al Open Positions are filled within the SLA
 
 
 Work Closely with Hiring Managers in Sourcing relevant profiles for the Hiring Managers.
 
 
 Ability and willingness to source through direct channels and not limited to Job Portals only.
 
 
 High energy levels need to demonstrate positive drive and resilience towards challenges.
 
 
 Should be able to work under pressure and convert Open Positions Stress into positive outcomes.
 
 
 Ability to demonstrate high level of awareness in managing stake holder expectations and both stated and unstated needs.
 
 
 Should be good with numbers and ability to create and maintain various reports using MS Office Tools.
</div>

Manager - Human Resources

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25187881
 
 
 
 Job Category
 
 Human Resources
 
 
 
 Location
 
 Marriott Suites Pune, 81 Mundhwa, Pune, Maharashtra, India, 411036VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Management
 
 
 
 Job Summary
 
 
 
 As a member of the property Human Resources support staff, he/she works with Human Resources employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, and training and development. Additionally, he/she focuses on delivering HR services that meet or exceed the needs of employees and enable business success; as well as ensures compliance with all applicable laws, regulations and operating procedures.
 
 
 
 CANDIDATE PROFILE
 
 
 
 
 Education And Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED; 3 years experience in the human resources, management operations, or related professional area.
 
 
 </li>
 </ul>
 OR
 
 
 <ul>
 <li>
 2-year degree from an accredited university in Human Resources, Business Administration, or related major; 1 year experience in the human resources, management operations, or related professional area.
 
 
 </li>
 </ul>
 
 CORE WORK ACTIVITIES
 
 
 
 
 Managing Recruitment and Hiring Process
 
 
 
 <ul>
 <li>
 Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
 </li>
 <li>
 Establishes and maintains contact with external recruitment sources.
 </li>
 <li>
 Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
 </li>
 <li>
 Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
 </li>
 <li>
 Oversees/monitors candidate identification and selection process.
 </li>
 <li>
 Provides subject matter expertise to property managers regarding selection procedures.
 </li>
 <li>
 Partners with vendor partners to ensure effective advertisement efforts are being utilized for open positions in appropriate venues to attract a diverse candidate pool.
 </li>
 <li>
 Performs quality control on candidate identification/selection.
 
 
 </li>
 </ul>
 
 Administering And Educating Employee Benefits
 
 
 
 <ul>
 <li>
 Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
 </li>
 <li>
 Prepares, audits and distributes unemployment claim activity reports to property management.
 </li>
 <li>
 Attends unemployment hearings and ensures property is properly represented.
 </li>
 <li>
 Ensures that department has the available resources on hand to administer employee.
 
 
 </li>
 </ul>
 
 Managing Employee Development
 
 
 
 <ul>
 <li>
 Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
 </li>
 <li>
 Ensures employees are cross-trained to support successful daily operations.
 </li>
 <li>
 Uses all available on the job training tools for employees; supervise on-going training initiatives and conducts training, when appropriate.
 </li>
 <li>
 Ensures coordination and facilitation of new hire orientation program to generate a positive first impression for employees and emphasize the importance of guest service in company culture.
 </li>
 <li>
 Ensures attendance by all new hires and participation of the leadership team in training programs
 </li>
 <li>
 Collaborates with management team to ensure departmental orientation processes are in place and employees receive the appropriate new hire training to successfully perform their job.
 
 
 </li>
 </ul>
 
 Maintaining Employee Relations
 
 
 
 <ul>
 <li>
 Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
 </li>
 <li>
 Reviews progressive discipline documentation for accuracy and consistency, and checks for supportive documentation and is accountable for determining appropriate action.
 </li>
 <li>
 Utilizes an &ldquo;open door&rdquo; policy to acknowledge employee problems or concerns in a timely manner
 </li>
 <li>
 Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
 </li>
 <li>
 Partners with Loss Prevention to conduct employee accident investigations, as necessary.
 </li>
 <li>
 Communicates performance expectations in accordance with job descriptions for each position.
 
 
 </li>
 </ul>
 
 Managing Legal and Compliance Practices
 
 
 
 <ul>
 <li>
 Ensures employee files contain required employment paperwork, proper performance management and compensation documentation, are properly maintained and secured for the required length of time.
 </li>
 <li>
 Ensures compliance with procedure for accessing, reviewing, and auditing employee files and ensure compliance with the Privacy Act.
 </li>
 <li>
 Ensures medical records are maintained in a separate, secure and confidential medical file.
 </li>
 <li>
 Facilitates random, reasonable belief and post accident drug testing process (in properties where applicable).
 </li>
 <li>
 Communicates property rules and regulations via the employee handbook.
 </li>
 <li>
 Ensures all safety and security policies (e.g., property removal, lost and found items, blood borne pathogens, accident reporting, and hygiene) are communicated to employees on a regular basis through orientation, property meetings, bulletin boards, etc.
 </li>
 <li>
 Conducts periodic claims reviews with Regional Claims office to ensure claims are closed in a timely manner and reserve levels are appropriate for open claims.
 </li>
 <li>
 Represents Human Resources at the property Safety Committee; helps to identify ways to create awareness of the importance of safety in the workplace and decrease accident frequency and severity.
 </li>
 <li>
 Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
 </li>
 <li>
 Oversees the selection/non-selection and offers processes to ensure proper procedures are followed (e.g., valid reasons for selection/non-selection and applicants receive status notifications).
 
 
 </li>
 </ul>
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
 JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Human Resources Manager

<div>
 Job Description:Provide comprehensive healthcare management to facilitate delivery of appropriate quality healthcare, promote cost effective outcomes and improve program/operational efficiency involving clinical issues. ;Position OverviewThe primary role is to meet the service level agreement of the process by coaching the CSRs/Nurse Associates to meet their monthly goals. They develop and mentor their direct reports to expand their capabilities and reach their full potential. They work with a team of Assistant Managers and Support staff to maintain effective team working relationships hence ensuring high level of engagement and morale in their respective teams.The Assistant Manager is responsible for management of CSRs/medical services staff including the organization and development of high performing teamsWorks closely with managers ensuring consistency in care management interventions ;Facilitates effective interfaces among team members, as well as across teams, providers and departmentsResponsible for the day-to-day implementation of medical management services policies and proceduresAccountable for meeting the financial, operational and quality objectives of the unit ;Essential Overview: ;Operational EfficiencyArticulate performance expectations and team objectives while collecting and interpreting balanced measure to evaluate individual staff and team performanceAssesses developmental needs and collaborates with the support team to identify and implement action plans that support the development of high performing teams ;Initiate root cause analysis and monitor action plans for identified opportunitiesProvide effective coaching and feedback to Nurse Associates that enable them to improve their performanceWork closely with the Nurse Associates to identify areas for improvement and gaps in the process to create individualized and feasible action plansMonitor efficiency and initiate control measures to minimize variances in workload over timeExecutive monthly, quarterly, and annual ;performance review of ;Nurse Associates and consequent development processes effectivelyEnsures the team's understanding and use of information system capability and functionalityEnsure implementation and monitoring of best practice approaches and innovations to better address the Case Manager and Utilization Management Nurse Consultant needs across the continuum of care ;Ensure compliance with internal policies and procedures, external regulations and information security standardsEffectively forecast and manage the process volume, allocation, and staffing following the Statement of Work on a daily basisMaintain accurate reporting and cascading of information to internal and external stakeholdersUpdate mandatory process trackers and files for compliance purposesServe as a content model expert and mentor to the team regarding practice standards, quality of interventions, problem resolution and critical thinkingOversee and facilitate implementation of updates management and training for new hires and/or team membersLead calibration sessions to ensure process knowledge alignmentMonitor random transactions on an ongoing basis and take corrective steps where necessary or make incremental improvementsMay have responsibility for their own case load work ; ;People ManagementSelect staff using clearly defined requirements in terms of education, experience, technical and performance skills ;Formulate individualized plan with the CSRs/Nurse Associates to fully understand their career aspirationsDevelop a strong succession plan to encourage organic growth and facilitate &ldquo;role ready&rdquo; resources to ensures leadership continuity internallyCreate a positive work environment by acknowledging team contributions, soliciting input, and offering personal assistance, when neededEstablish an environment and work style that promotes the concept of teamwork, cross product integration, and continuum of care thinking that results in strong performanceInitiate engagement activities such as Monthly Townhall, Team building, and ;Internal group sessions to promote camaraderie within the departmentLead change efforts while managing transitions within a teamAccountable for maintaining compliance with Human Resource policies and procedures and implements them at the employee levelClient SatisfactionSupervise the implementation of contact center management servicesEnsure business goals are met and compliance with policies and procedures is maintainedProtects the confidentiality of member information and adheres to company policies regarding confidentialityHandle client feedback and escalationsPromotes communication, both internally and externally to enhance effectiveness of medical management services ;Produce monthly or weekly dashboard/business reviews in partnership with support teamsClient interaction such as touch base, business reviews, and calls where Assistant Manager involvement is requiredReports to:Lead Assistant Manager/Operations Manager/Senior Operations ManagerSupervises:Executive and Senior Executives and Subject Matter ExpertsCollaborations to:Other Assistant ManagersLead Assistant ManagersQCA/QC AMProcess TrainerMIS and WFMEnabling Function Staff (HR Personnel, IBMS Staff, IT Resource, Clinic Staff)HCA StaffStateside Counterparts ;Process ownersCase ManagersSupervisors/Team LeadsProduct Customer ;Providers from Doctor&rsquo;s Office and FacilitiesRepresentatives from Plan SponsorsMembers ;Process Specific Skills ;1. ; ; ; ;Domain expertise is a must2. ; ; ; ;Demonstration of profound familiarity and technical skill relevant to the process ;3. ; ; ; ;Understanding and demonstrating the knowledge of end-to-end processes and appreciation of critical parameters4. ; ; ; ;Able to identify with and comprehend data and new information5. ; ; ; ;Planning and Organizing skills - ability to prioritize the tasks and deliver assigned task per deadlines6. ; ; ; ;Execution of providing customer service ;7. ; ; ; ;Must have experience in handling teams8. ; ; ; ;Must have experience in handling escalations9. ; ; ; ;Familiarity with basic medical terminology and concepts used in care management10. ; ;Knowledge with US healthcare set up is a plus11. ; ;Ability to effectively participate in a multi-disciplinary team including internal and external participants12. ; ;Keen on details essential for clinical documentation13. ; ;Ability to multitask, prioritize and effectively adapt to a fast paced changing environment ;Soft Skills ; ;Coaching and mentoring skillsAbove average presentation skillsListening and time management skillsSelf-disciplined and results orientedStrong motivation and willingness to step up and accept the challenge of the roleFlexibility and urgency to handle pressureAbility to discharge the responsibilities in a conflicting environmentProblem identification and analytical abilityAbility to multi task ;Interpersonal SkillsCustomer Service FocusTeam Work and AdaptabilityAbility to work with cross-cultural staffManagement principles, human resources procedures, customer service and computer skillsVerbal and written communication skills of at least B1 CEF level
</div>

Assistant Manager-Customer Care Voice-Inbound

Tata Consultancy Services

<div>
 
 
 TCS
 
 is hiring for
 
 Shipping Delivery Manager
 
 role !!!
 
 
 
 
 
 Qualification:-
 
 Minimum 15 years of regular, full-time education (10 + 2 + 3) is mandatory.
 
 
 
 Experience &ndash;
 
 8 + years
 
 
 
 Shift
 
 - Rotational 24*7
 
 
 
 
 
 
 
 Job Description-
 
 
 <ul>
 <li>
 Full responsibility for and provide leadership in achieving the stated goals of the Imports and Exports, and Air and Ocean departments as well as ensuring the smooth running of the team in accordance with the company policies and procedures.
 </li>
 <li>
 The Delivery Manager will oversee a team of 30-40 employees, shift managers and agents, ensuring high-quality execution of shipment processing, from customer booking through final delivery.
 </li>
 <li>
 Coordinate the operations for both Imports &amp; Exports departments, monitoring workflows and management of resources to ensure and verify timely and accurate operational processes
 </li>
 <li>
 7+ years of industry related experience required with preference to freight forwarding.
 </li>
 <li>
 4+ years of team management experience, including managing team leads or shift managers.
 </li>
 <li>
 Strong, hands-on Delivery Manager to lead and drive performance in our operations team, supporting freight forwarding activities
 </li>
 </ul>
</div>

Shipping Manager

Centre for Computational Technologies (CCTech)

<div>
 <ul>
 <li>
 load_list_page(event)"&gt; Job listing
 </li>
 <li>
 Job details
 
 
 </li>
 </ul>
 Job Information
 
 
 <ul>
 <li>
 Date Opened 12/15/2025
 </li>
 <li>
 Industry IT Services
 </li>
 <li>
 Job Type Permanent
 </li>
 <li>
 Work Experience 2-5 Years
 </li>
 <li>
 City Pune City
 </li>
 <li>
 State/Province Maharashtra
 </li>
 <li>
 Country India
 </li>
 <li>
 Zip/Postal Code 411001
 
 
 </li>
 </ul>
 
 About Us
 
 
 
 
 CCTech
 
 's mission is to transform human life by the democratization of technology. We are a well established digital transformation company building the applications in the areas of CAD, CFD, Artificial Intelligence, Machine Learning, 3D Webapps, Augmented Reality, Digital Twin, and other enterprise applications.
 
 
 We have two business divisions: product and consulting.
 
 
 simulationHub is our flagship product and the manifestation of our vision. Currently, thousands of users use our CFD app in their upfront design process.
 
 
 Our consulting division, with its partners such as Autodesk Forge, AWS and Azure, is helping the world's leading engineering organizations, many of which are Fortune 500 list of companies, in achieving digital supremacy.
 
 
 
 Job Description
 
 
 
 We are seeking a highly driven and experienced
 
 Talent Acquisition
 
 
 Executive
 
 to contribute to end-to-end recruitment for technical positions across the organization. The ideal candidate will possess a deep understanding of the technology landscape, strong sourcing skills, and the ability to build relationships with both candidates and hiring managers.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage end-to-end recruitment for IT and technical positions (developers, engineers, architects, analysts, etc.) across multiple business units.
 </li>
 <li>
 Partner with hiring managers to understand job requirements, define sourcing strategies, and ensure timely hiring.
 </li>
 <li>
 Source candidates through various channels: job boards, LinkedIn, social media, employee referrals, and networking.
 </li>
 <li>
 Screen, interview, and evaluate candidates to ensure alignment with job requirements and company culture.
 </li>
 <li>
 Coordinate and manage technical interviews and follow up with interview panels and candidates.
 </li>
 <li>
 Maintain and update the ATS (Applicant Tracking System) and recruitment dashboards with accurate data.
 </li>
 <li>
 Negotiate offers, manage candidate expectations, and ensure a smooth onboarding transition.
 </li>
 <li>
 Build and maintain a strong pipeline of qualified IT professionals for future hiring needs.
 </li>
 <li>
 Stay updated on IT market trends, compensation benchmarks, and emerging technologies.
 </li>
 <li>
 Drive process improvements and assist in mentoring junior recruiters when needed.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, IT, or related field.
 </li>
 <li>
 2+ years of proven experience in IT recruitment (in-house or agency).
 </li>
 <li>
 Strong understanding of technical roles.
 </li>
 <li>
 Expertise in sourcing techniques including LinkedIn Recruiter, Boolean searches, and niche platforms.
 </li>
 <li>
 Excellent interpersonal and negotiation skills.
 </li>
 <li>
 Ability to handle multiple positions simultaneously in a fast-paced environment.
 </li>
 <li>
 Familiarity with ATS tools (e.g., Zoho Recruit, Workday, Taleo, or similar).
 </li>
 <li>
 Strong communication and stakeholder management skills.
 
 
 </li>
 </ul>
 
 Preferred Skills
 
 
 
 <ul>
 <li>
 Experience hiring for product-based or global IT companies.
 </li>
 <li>
 Understanding of emerging tech domains (AI/ML, Cloud, Cybersecurity, etc.).
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Opportunity to work with a dynamic and fast-paced engineering IT organization.
 </li>
 <li>
 Be part of a company that is passionate about transforming product development with technology.
 
 
 </li>
 </ul>
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</div>

Talent Acquisition Executive

Amazon

<div>
 
 Description
 
 
 
 The PXT Leader will oversee PNQ3 Large FC. This leader manages a non-peak workforce of 1000 associates, which increases to 3000+ in Jupiter season. The role is crucial in driving five core people pillars:
 
 
 <ul>
 <li>
 Enhancing People Experience by implementing Associate Centered Leadership (ACL) practices and continuous improvement (CI) projects;
 </li>
 <li>
 Improving Labor Model Flexibility;
 </li>
 <li>
 Collaborating with Workforce Staffing (WFS);
 </li>
 <li>
 Utilizing Operations Talent Development (OTD) tools; and
 </li>
 <li>
 Fostering an inclusive culture that attracts and develops Under Represented Cohorts (URCs).
 
 
 </li>
 </ul>
 Team Structure: The leader will be responsible for people processes at PNQ3, ensuring a positive people experience, culture, engagement, and availability of manpower across sites. Leading a team of BBs, including HRBP , Ops Admins , and GB PXT supervisors, the leader is accountable for hiring and developing talent while supporting partner functions in FC, including SLP, RME, WHS, and IT.
 
 
 Stakeholder Engagement: This leader will partner with the site leader of PNQ3. This role will also influence Zonal Directors , INOPs Leader , and Supply Chain (RPT) leaders . The role partners with all support functions to improve employee morale and engagement &ndash; WHS , Recruiting , Employee Relations , Finance , Legal , RME , and Security &amp; Loss Prevention .
 
 
 Key job responsibilities
 
 
 Operational Complexity: IN business is characterized by multiple (5) peak events, low forecast accuracy, unique labor model (Green badge model with 30% Associates on contracts ranging from 30 to 45 days), and consecutive hiring/de-hiring waves. The leader must navigate ambiguity and manage trade-offs between labor availability, retention, and partnerships with labor agencies. Specific challenges include complex demographics, an intricate distribution network, political factors, and monsoon season disruptions. These are further augmented by over- heated political environment in MH state, along with presence of Mathadi associates under the State Mathadi act.
 
 
 Leadership and Influence: The PXT Leader will drive organizational priorities, leveraging technology to improve associate experience, managing cross-functional communication, and aligning stakeholders. Leader must balance business goals with improving people experience, scaling efficiently, and advancing Diversity, Equity, and Inclusion (DEI). The role requires strong leadership principles, including Customer Obsession, Earn Trust, Hire &amp; Develop the Best, insisting on the Highest Standards, and Thinking Big.
 
 
 This role requires leader capable of managing complex, multi-faceted operations while prioritizing people experience and organizational growth. The successful candidate must navigate multiple unique challenges in the Indian Labor market, drive operational excellence and foster a positive, inclusive culture across diverse sites and teams. Their influence extends from ground level associates to high level stakeholders, demanding exceptional leadership skills and a strategic mindset to balance immediate operational needs with long term organizational goals.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree or above
 </li>
 <li>
 Experience supporting hourly employee client groups (warehouse/distribution, manufacturing, or call center environments)
 </li>
 <li>
 5+ years of human resources leadership experience
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 5+ years of leadership in operations, customer service, retail, distribution, shipping/logistics, healthcare, hospitality, or manufacturing experience
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - ASSPL - Maharashtra
 
 
 Job ID: A3141751
</div>

Sr. HRBP, INOPs. - West Region

Philips

<div>
 Job Title
 
 
 Service Account Manager - Pune
 
 
 
 Job Description
 
 
 
 
 Job title:
 
 
 
 The Service Account Manager will be responsible for managing and nurturing long-term relationships with assigned clients. This role ensures the delivery of high-quality services, drives customer satisfaction, identifies opportunities for account growth, and serves as the main point of contact for all service-related matters.
 
 
 
 Job location: Pune
 
 
 
 
 Our Role
 
 
 
 <ul>
 <li>
 Collaborates closely with marketing, services, and supply chain teams to create optimal offers for key accounts, ensuring all aspects of the proposal align with customer requirements and company objectives.
 </li>
 <li>
 Creates and executes comprehensive annual customer account plans with support from commercial management, setting clear targets and strategic actions to drive sustained business growth.
 </li>
 <li>
 Presents and thoroughly explains the product portfolio to customers, supporting promotional activities and ensuring a comprehensive understanding of product benefits and features.
 </li>
 <li>
 Implements targeted action programs for key accounts, working collaboratively to enhance the performance of the company and achieve defined sales targets.
 </li>
 <li>
 Ensures full compliance with Philips' business processes, quality standards, and regulatory requirements, maintaining the highest levels of business integrity and conduct, which safeguards the company's reputation.
 </li>
 <li>
 Executes the day-to-day operational activities pertaining to improved customer experience, ensuring meticulous attention to detail in overseeing all aspects, working under direct supervision.
 </li>
 <li>
 Conducts in-depth analysis of customer feedback and visit data, leveraging sophisticated analytics to extract actionable insights that inform strategic decisions and drive continuous enhancement of the customer experience.
 </li>
 <li>
 Ensures an unparalleled level of customer experience during customer visits, meticulously orchestrating every touchpoint to exceed customer expectations and foster long-lasting brand affinity.
 </li>
 <li>
 Improves customer engagement and experiences by curating and executing innovative initiatives, fostering emotional connections and brand loyalty among visitors.
 </li>
 <li>
 Helps to conduct executive briefings for customer prospects and executives, focusing on industry-specific outcomes and the strategic impact of Philips&rsquo; solutions to address unique challenges and objectives.
 </li>
 <li>
 Handles the intricate network of operations, infrastructure, budget, and logistics of the customer experience with precision, ensuring every aspect is finely tuned to deliver a flawless customer journey.
 </li>
 <li>
 Participates in improvement initiatives, fostering a culture of innovation and excellence while driving tangible enhancements in operational efficiency and service delivery.
 </li>
 <li>
 Documents and codifies all processes, procedures, and best practices related to customer visits, ensuring a standardized approach that upholds Philips' commitment to excellence across all touchpoints.
 
 
 </li>
 </ul>
 
 Key Performance Indicators
 
 
 
 <ul>
 <li>
 Revenue / OIT (Growth) / CSG
 </li>
 <li>
 IGM
 </li>
 <li>
 Contract Penetration
 </li>
 <li>
 Ontime contract renewal (OTCR)
 </li>
 <li>
 AR
 </li>
 <li>
 NPS+
 </li>
 <li>
 Upgrades &amp; Solution Business
 </li>
 <li>
 Customer Socket Retention
 </li>
 <li>
 Year over year growth
 </li>
 <li>
 Reoccurring revenues
 </li>
 <li>
 Account P&amp;L, revenue and margin
 
 
 </li>
 </ul>
 
 You're The Right Fit If
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in IT, Engineering, or a related field.
 </li>
 <li>
 5+ years of experience in Account Management, Service Delivery, or Customer Success roles.
 </li>
 <li>
 Prior experience managing enterprise or key accounts is preferred.
 </li>
 <li>
 Experience working within the medical industry.
 
 
 </li>
 </ul>
 
 How We Work Together
 
 
 
 We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
 
 
 Onsite roles require full-time presence in the company&rsquo;s facilities.
 
 
 Field roles are most effectively done outside of the company&rsquo;s main facilities, generally at the customers&rsquo; or suppliers&rsquo; locations.
 
 
 Indicate if this role is an office/field/onsite role.
 
 
 
 About Philips
 
 
 
 We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
 
 
 <ul>
 <li>
 Learn more about our business.
 </li>
 <li>
 Discover our rich and exciting history.
 </li>
 <li>
 Learn more about our purpose.
 
 
 </li>
 </ul>
 If you&rsquo;re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here.
</div>

Service Account Manager - Pune

Explore 58+ Manager human resources in Pune this January. Find roles across top companies and apply now to boost your career.