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Jumeirah

Manager - Business Excellence - Jumeirah Marsa Al Arab Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences.Nestled at the tip of a peninsula at the heart of Dubai's most exclusive private beach, Jumeirah Marsa Al Arab is the city's newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. About the Job: An opportunity has arisen for a Manager- Business Excellence to join Jumeirah Marsa Al Arab. The main duties and responsibilities of this role:<ul><li>Conduct regular Business Excellence sessions with senior and middle managers to ensure alignment on quality metrics and improvement strategies.</li><li>Provide initial and refresher training for Internal Quality Reviewers, ensuring proficiency in CSI, MGA, and TTC reporting tools.</li><li>Review and present data from customer satisfaction surveys, mystery guest assessments, and other tools to highlight trends, strengths, and areas for improvement.</li><li>Support corrective actions, ensure timely review of MGA reports, and facilitate self-assessments aligned with business excellence models and strategic goals.</li><li>Monitor that all departments review MGA reports within one week and implement aligned action plans to address findings.</li><li>Oversee internal and third-party mystery shopping assessments and other quality measurement tools to validate service standards.</li></ul> About you: The ideal candidate for this position will have the following experience and qualifications:<ul><li>Bachelor's degree in quality management, Hospitality, Business Administration, or a related field; master's degree preferred.</li><li>Minimum 2 years' experience in a Quality Manager or Business Excellence Manager role within the hospitality or service industry.</li><li>Proven experience in operations and implementing quality/business excellence processes and methodologies.</li><li>Strong technical skills with advanced proficiency in Microsoft Office programs.</li><li>Demonstrated leadership, problem-solving, project management, and stakeholder management abilities, with experience facilitating senior staff groups.</li></ul> About the Benefits: We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry. Equal Employment Opportunity: Jumeirah is an equal opportunities employer and welcomes applications from qualified candidates.

Manager - Business Excellence - Jumeirah Marsa Al Arab

Xygma Holding

Job Title: Business Center ManagerLocation: Dubai, UAE Department: Operations / Facilities / Client Services Reports To: General Manager / CEO / Regional HeadJob SummaryThe Business Center Manager is responsible for the overall leadership and daily management of a business center, co&#8209;working space, or serviced office environment. This role ensures smooth operations, excellent client service, strong sales performance, and effective team leadership, with the goal of maximizing occupancy, revenue, and customer satisfaction. Indeed+1Key Responsibilities Operations &amp; Facilities Management<ul><li>Oversee all daily operations of the business center, including meeting rooms, office spaces, and shared facilities. Indeed</li><li>Ensure the center is well&#8209;maintained, clean, safe, and fully operational according to standards and UAE regulations. Women First Jobs</li><li>Coordinate maintenance, vendor services, supplies, and facility equipment. Indeed</li><li>Implement and enforce health, safety, and company policies. Indeed</li></ul>Client Relationship Management<ul><li>Build and maintain strong relationships with clients to ensure high satisfaction and retention. Indeed</li><li>Serve as the primary point of contact for tenant requests, feedback, and concerns. Indeed</li><li>Conduct regular check&#8209;ins with clients to understand needs and identify up&#8209;sell opportunities. Indeed</li></ul>Sales &amp; Revenue Growth<ul><li>Drive sales and occupancy through lead generation, tours, promotions, networking, and partnerships. Ubuk</li><li>Develop and implement pricing strategies, service packages, and marketing initiatives. Indeed</li><li>Achieve monthly and annual revenue and performance targets. Indeed</li></ul>Reporting &amp; Administration<ul><li>Manage billing, invoicing, renewals, and payment follow&#8209;ups. Indeed</li><li>Maintain accurate records of clients, contracts, operations, and financials. Indeed</li><li>Prepare regular performance and occupancy reports for senior management. Indeed</li></ul>Team Leadership<ul><li>Recruit, train, and supervise business center staff (front desk, housekeeping, admin). Indeed</li><li>Conduct performance reviews and foster a customer&#8209;focused team culture. Indeed</li><li>Provide guidance, coaching, and support to ensure excellent service delivery. Ubuk</li></ul>Qualifications &amp; Skills Education<ul><li>Bachelor&rsquo;s degree in Business Administration, Hospitality, Management, or related field. Indeed</li></ul>Experience<ul><li>Typically 3&ndash;6+ years of experience in office/operations management, hospitality, or serviced office/co&#8209;working spaces. Indeed</li><li>UAE or regional service office experience is an advantage.</li></ul>Skills<ul><li>Strong leadership and organizational skills. Indeed</li><li>Excellent communication and interpersonal skills. Indeed</li><li>Good sales, negotiation, and customer service orientation. Ubuk</li><li>Proficient in MS Office and CRM/booking software. Indeed</li><li>Problem&#8209;solving mindset with attention to detail. Indeed</li></ul>Performance IndicatorsCommon KPIs for this role include:<ul><li>Occupancy rate and revenue growth</li><li>Client satisfaction and retention</li><li>Staff performance and service quality</li><li>Efficiency of operations and facilities management</li></ul>Job Type: Full-time

Business Center Manager

Square Yards Real Estate LLC

Position - Business Manager &ndash; Sales (Sales + Interior Design) Company - Interior Company by Square Yards UAE Location - Dubai | Onsite | Full-timeWe&rsquo;re looking for a dynamic, result-driven Business Manager &ndash; Sales to lead our Sales &amp; Design teams and drive business growth in the interior design sector.If you&rsquo;re passionate about sales leadership, design excellence, and team building, this role is for you.Key Responsibilities<ul><li>Lead and manage Sales &amp; Design teams in coordination with Sales Operations</li><li>Plan and manage sales budgets, targets, and performance metrics</li><li>Analyze market trends and competitor activity to ensure accurate sales forecasts</li><li>Understand customer behavior, anticipate needs, and enhance customer satisfaction</li><li>Prepare and present sales reports and insights to leadership</li><li>Build and maintain strong relationships with key clients and stakeholders</li><li>Recruit, mentor, and develop high-performing sales &amp; design professionals</li><li>Oversee delivery of 12&ndash;15 interior design projects per month</li></ul>Qualifications &amp; Skills<ul><li>Bachelor&rsquo;s degree in Interior Design or a related field</li><li>Portfolio showcasing design projects or relevant coursework</li><li>Proven experience in sales leadership and team management</li><li>Proficiency in AutoCAD, SketchUp, Adobe Creative Suite, or similar tools</li><li>Strong understanding of design principles, space planning, and materials</li><li>Excellent communication, presentation, and negotiation skills</li><li>Detail-oriented with a passion for design innovation</li><li>Ability to thrive in a fast-paced, collaborative environment</li><li>Adaptability to evolving design trends and technologies</li></ul>Candidates with Interior Designing experience will be preferred.Interested candidates may share their CV to sneha.dubey@squareyards.aeJob Type: Full-time

Business Manager

Ontime Group

Job Summary:We are seeking a highly organized and results-driven Operations Manager to oversee and optimize the daily operations of our Business setup services division. The successful candidate will be responsible for ensuring efficient execution of client onboarding, licensing, company formation, visa processing, and government liaison services, while maintaining high levels of client satisfaction and operational excellence.Key Responsibilities:<ul><li>Oversee end-to-end business setup processes across Free Zones, Mainland, and Offshore jurisdictions.</li><li>Manage daily operations, ensuring timely execution of company formation, document processing, license renewals, visa applications, and related services.</li><li>Supervise and support the PRO (Public Relations Officer) team and admin staff in coordinating with government and regulatory authorities.</li><li>Develop and implement standard operating procedures (SOPs) to enhance operational efficiency and compliance.</li><li>Monitor performance metrics and generate regular reports for senior management.</li><li>Coordinate with sales, legal, and finance teams to ensure seamless client onboarding and service delivery.</li><li>Liaise with government bodies such as DED, MOHRE, GDRFA, DHA, Municipality, etc., to stay updated on regulatory changes.</li><li>Train, mentor, and evaluate staff performance, ensuring high standards of professionalism and service.</li><li>Handle client escalations and provide resolution in a timely and professional manner.</li><li>Ensure compliance with all local laws and company policies.</li><li>Continuously identify opportunities for process improvements and cost savings.</li></ul>Qualifications &amp; Experience:<ul><li>Bachelor's degree in business administration, Management, or a related field (master&rsquo;s preferred).</li><li>Minimum 5 years of experience in operations, with at least 2 years in the business setup or corporate services industry.</li><li>Deep understanding of UAE (or local) business setup processes and government systems.</li><li>Strong leadership, interpersonal, and team management skills.</li><li>Excellent communication and problem-solving abilities.</li><li>Proficient in Microsoft Office Suite and CRM systems (e.g., Zoho, Salesforce).</li></ul>Key Competencies:<ul><li>Operational Excellence</li><li>Government Liaison Expertise</li><li>Process Improvement</li><li>Team Leadership</li><li>Client Relationship Management</li><li>Regulatory Compliance</li><li>Strategic Planning</li></ul>Location: DubaiPreferably Male candidate (Arabic speaker)Industry<ul><li>Government Relations Services</li></ul>Job Type: Full-timePay: AED7,000.00 - AED10,000.00 per monthExperience:<ul><li>Business setup: 1 year (Required)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Operations Manager-Business Setup

MENA Recruit

The Role
 Our client is looking for a hands-on Office Manager / Operations Manager to support a fast-growing international marine group in Dubai. This is a broad, “hub” role combining HR, office management, operations, PR, and administration, working closely with a high-calibre leadership team. Initially based in JLT, the role will relocate later in the year to Burj Daman, DIFC, as the business transitions into new offices. Key Responsibilities: A. Office & Facilities Management 1. Oversee day-to-day running of the Dubai office (JLT and later DIFC). 2. Manage reception, meeting rooms, office supplies, vendors, and maintenance. 3. Coordinate moves, fit-outs, and workspace planning as the team expands. B. HR & People Operations 1. Support HR processes, including offers, employment contracts, onboarding, and offboarding. 2. Maintain HR files, leave records, and employee data in line with UAE regulations. 3. Liaise with PRO/external partners on visas, labor cards, and other government documentation. 4. Coordinate performance review cycles and training logistics as required. C. Operations & Executive Support 1. Act as a central coordination point between leadership, staff, and external stakeholders. 2. Assist with travel, itineraries, expenses, and diary management for senior management as needed. 3. Support implementation of policies, procedures, and internal controls across the office. D. PR, Communications & Culture 1. Help organize internal and external events, team activities, and client lunches. 2. Support corporate PR initiatives and brand representation (e.g., conferences, VIP visitors). 3. Promote a positive, professional office environment aligned with the group’s international standards. E. Administration & Reporting 1. Prepare reports, presentations, and management documentation. 2. Manage incoming correspondence, basic contracts/NDAs routing, and document control. 3. Track office-related budgets and invoices, ensuring cost-effective operations.
 
Requirements
 1. Bachelor’s degree or equivalent. 2. 5+ years’ experience in a combined office management / HR/operations role in Dubai, ideally within a professional services, financial services, marine, commodities, or similar international environment. 3. Strong working knowledge of UAE labor law and HR/visa processes (in coordination with a PRO). 4. Excellent written and spoken English; additional languages an advantage. 5. Highly organised, proactive and comfortable “owning” the office function in a fast-growing business. 6. Confident dealing with senior stakeholders, able to build trust quickly and maintain confidentiality. 7. Strong Microsoft Office skills and familiarity with HR/office systems. #MENARecruitStrength #OfficeManagerDubai #OperationsManager #DubaiJobs #DIFCJobs #JLT #HRandOperations #MarineIndustry #OfficeManagement #UAEJobs
 
About the company
 MENA Recruit came to fruition in response to a growing need for international legal talent in London and Dubai. Its initial focus began in the Legal sector, evolving as a service provider for other sectors such as Administration, Marketing, Business Development, HR, IT, Finance and C-Suite positions. Over the last two decades, with roots firmly planted in the Middle East and operations expanding into the APAC region, MENA Recruit has gained intuitive industry knowledge and expertise. With its unique, people-focused approach, the firm has yielded competitive advantage for its clients and rewarding careers for the professionals it has supported throughout the years. The company is dedicated to delivering the highest quality of talent and service to its clients while working tenaciously towards helping them achieve higher retention rates. For this reason, MENA Recruit is considered by both candidates and clients as a consultant in the truest sense of the word, offering guidance to both people and organizations on how to adapt to the constant change in market conditions and how to anticipate present and future challenges. Presently, MENA Recruit provides services to organizations and professionals in the United Arab Emirates, Saudi Arabia, Bahrain, Oman, Qatar, Kuwait, Singapore, Hong Kong, Australia, and the United Kingdom. With such an extensive global reach, strong brand value, decades of expertise, and an innovative approach towards business challenges, its clear why MENA Recruit is the partner of choice for both in-house recruiters and candidates internationally.

Office/Operations Manager

Majid Al Futtaim

<div>
 
 The
 
 Manager - Operations
 
 is responsible for preparation, activation, delivery and optimisation of MAF Precision Media campaigns across various digital media channels. The role holder is also responsible for cross-functional teams (i.e. sales, ecommerce, onsite) alignment to deliver successful MAF Precision Media campaigns/ activations.
 
 
 
 
 
 He/she will also be responsible for monitoring campaign performance and effectiveness, feedback and co-ordinate with yield manager to identify areas for improvement and perform optimization
 
 
 
 
 
 Responsibilities:
 
 
 
 Campaign Management
 
 
 
 
 
 <ul>
 <li>
 Activate and deliver digital campaigns across various platforms, from timeline management through to creative approval, trafficking, and troubleshooting
 </li>
 <li>
 Plan, coordinate, and execute onsite campaigns across various media channels
 </li>
 <li>
 Accountable for maximising budget utilisation &amp; campaign ROAS performance
 </li>
 <li>
 Troubleshoot creative issues and monitor under/over delivery issues
 </li>
 <li>
 Track campaign status, identify and troubleshoot delivery issues, and review reporting data for quality assurance
 </li>
 </ul>
 
 
 
 
 
 Optimisation
 
 
 <ul>
 <li>
 Monitor campaign performance and effectiveness, analyzing metrics and collaborate with yield manager to develop actionable insights
 </li>
 <li>
 Measure and optimise campaigns using dashboards &amp; analytics reports against delivery and KPI objectives
 </li>
 </ul>
 
 
 
 
 
 Collaboration &amp; Communication
 
 
 <ul>
 <li>
 Contribute to digital operations processes, recommend updates and efficiencies. Educate teams, schedules check-ins for ongoing maintenance, and help ensure adoption
 </li>
 <li>
 Drive collaboration with internal cross-functional teams and external partners to discuss campaign setup (i.e., KPI goals), execution, QA, troubleshooting, and optimisation success.
 </li>
 <li>
 Responsible in documentation for approvals &amp; ensure nothing is missed across multiple campaigns running concurrently.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Minimum experience
 
 
 <ul>
 <li>
 Minimum 6 years in the related function
 </li>
 <li>
 Preferably 3+ years in the retail/ media business or closely related industry
 </li>
 </ul>
 
 
 Skills
 
 
 <ul>
 <li>
 Ability to self-manage &amp; self-motive to learn new things
 </li>
 <li>
 A concrete understanding of the ad delivery processes
 </li>
 <li>
 Experiences in working with eCommerce environment/ CMS will be a plus
 </li>
 <li>
 Familiar with creative assets with a creative mind set
 </li>
 <li>
 Understanding of campaign workflow management tool
 </li>
 <li>
 Knowledge of technical market standards (ad-serving, SSP, DSP, etc.) is preferred
 </li>
 </ul>
 
 
</div>

Manager - Onsite Operations

noon

<div>
 
 
 About noon
 
 
 
 Noon is building the Middle East&rsquo;s most powerful ecosystem of digital products and services: fast, scalable, and deeply customer-centric. Our mission is simple:
 
 deliver to every door, every day.
 
 We imagine, build, and scale new businesses that create real commercial value and push noon&rsquo;s ecosystem forward. If you&rsquo;re wired to build from scratch, operate with speed, and turn ambiguity into momentum, this is where you belong.
 
 
 
 
 
 
 About the role:
 
 
 
 We are building a next-generation procurement marketplace across UAE &amp; KSA: a multi-category, multi-billion-dollar opportunity. As Senior Manager, Operations, you will be responsible for designing and scaling the
 
 end-to-end operational backbone
 
 of the B2B marketplace. This role sits at the intersection of business, supply chain, customer experience, and finance, and will play a critical role in ensuring the platform can scale reliably and profitably.
 
 
 
 
 
 This is a hands-on, builder role with high ownership and direct impact on customer satisfaction and unit economics.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 <ul>
 <li>
 Build and own end-to-end operational workflows across the order lifecycle: order capture, fulfillment, invoicing, returns, and after-sales
 </li>
 <li>
 Design processes for B2B-specific use cases such as bulk orders, RFQs, split deliveries, partial fulfillment, and credit customers
 </li>
 <li>
 Collaborate closely with Product, Logistics, Finance, and Seller teams to translate business requirements into scalable operations
 </li>
 <li>
 Define and track core operational KPIs (OTIF, fill rates, cancellations, return rates, SLA adherence)
 </li>
 <li>
 Identify bottlenecks, failure points, and cost leakages, driving continuous process improvements
 </li>
 <li>
 Support business decisions by grounding strategy in operational realities
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 5-7 years of experience in operations, supply chain, or marketplace businesses
 </li>
 <li>
 Experience managing complex order flows (B2B, enterprise, or large-scale ecommerce preferred)
 </li>
 <li>
 Strong understanding of operational KPIs, cost structures, and process optimization
 </li>
 <li>
 Comfortable operating in ambiguous, fast-moving environments with high ownership
 </li>
 </ul>
 
 
 
 
 
 Who Will Excel
 
 
 <ul>
 <li>
 Operators who thrive on building systems from scratch rather than inheriting playbooks
 </li>
 <li>
 Strong systems thinkers who can simplify complex workflows
 </li>
 <li>
 Data-driven decision-makers who let metrics guide action
 </li>
 <li>
 Leaders equally comfortable in the field and in review forums
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 
 Build from scratch:
 
 Apply learnings from mature systems to create scalable, clean workflows
 </li>
 <li>
 
 Tackle new customer problems:
 
 B2B customers behave differently from B2C &mdash; deeper, more interesting operational challenges
 </li>
 <li>
 
 Ownership &amp; growth:
 
 Early team with significant ownership and long-term growth opportunities
 </li>
 <li>
 
 Real impact:
 
 Your decisions directly shape how the business operates and scales
 </li>
 </ul>
</div>

Senior Manager, Operations

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