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Contegris Technology Solutions

<div>
 Position Details:
 
 
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 Position Type: Full Time (Permanent)
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 Timings: 10 am to 7 pm
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 Working Days: Monday to Friday
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 Place of Posting: Garden Town, Lahore
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 Deadline to apply: 31 October 2025
 
 
 
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 About Contegris
 
 
 
 Contegris is a leading SaaS company dedicated to delivering Technology Solutions for a Delightful Customer Experience. Since 2012, weve been empowering over 300 enterprise clients across 20+ industries with our smart and scalable solutions. Our product suite includes an Omni-Channel Contact Center Platform (Intellicon), Helpdesk, Sales CRM, Unified Communication, WhatsApp Business API, AiVA (AI-Powered Virtual Agent) and AiQA (AI-Powered Quality Assurance). With innovation at the core, we strive to enhance how businesses connect with their customers.
 
 
 Our Mission
 
 
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 Establish Contegris as the #1 customer experience (CX) solution provider in Pakistan, and a rising brand across the MENAP region.
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 Dominate local markets, with a focus on CX, CPAAS, CCAAS, CRM &amp; UCAAS solutions.
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 Serve clients across Pakistan, MENAP, Gulf, Africa, and the USA.
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 Launch Contegris University offering free tech skill development classes (online and onsite) for the rural community.
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 Develop cutting-edge AI, NLP, and ML solutions for CX and information security.
 
 
 
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 Our Vision
 
 
 Add value to 100,000 customers worldwide with our cutting edge CX solutions.
 
 
 Role Overview
 
 
 We are looking for a dynamic Operations Manager to help streamline execution, scale performance, and drive operational excellence across all departments. The ideal candidate is a strategic executor who can transform vision into results, build systems for scale, and ensure accountability, efficiency, and customer delight across the organization.
 
 
 This is a high-impact leadership role designed for someone who thrives in a fast-paced, tech-driven, customer-centric environment and wants to play a key role in shaping Contegris next phase of growth both locally and globally.
 
 
 What Youll Do:
 
 
 Strategy Execution &amp; Performance Management
 
 
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 Translate annual strategic goals into actionable quarterly Rocks, initiatives, and measurable KPIs.
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 Lead EOS-style meeting rhythms Weekly Level 10s, Scorecards, and Quarterly Reviews.
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 Track leading and lagging metrics such as ARR growth, churn, utilization rate, and SLA compliance.
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 Ensure company-wide accountability, timely execution, and transparent reporting to leadership.
 
 
 
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 Operational Excellence &amp; Process Optimization
 
 
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 Standardize and continuously improve operational Playbooks, SOPs, and delivery frameworks for Sales, Support, Implementation, and DevOps.
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 Build structured handoffs between Pre-Sales Implementation Support Customer Success.
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 Identify inefficiencies and drive automation through AI, analytics, and workflow optimization.
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 Ensure predictable delivery, faster turnaround, and SLA compliance across all projects.
 
 
 
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 Cross-Departmental Coordination
 
 
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 Act as the operational bridge between Sales, Marketing, Product, Support, and HR teams.
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 Ensure alignment in customer lifecycle processes from lead generation to renewal.
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 Work with HR to plan manpower, performance appraisals, training, and team development.
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 Collaborate with Product and Tech teams for new feature rollouts and internal readiness.
 
 
 
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 Data, Reporting &amp; Insights
 
 
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 Build real-time dashboards and reports for executive visibility (Sales, Support, NPS, Finance).
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 Analyze key business data pipeline velocity, SLA, response time, utilization, and churn.
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 Recommend strategic decisions based on insights, trends, and predictive analytics.
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 Work with the BI and DevOps teams to implement process and performance analytics.
 
 
 
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 Leadership, Culture &amp; Continuous Improvement
 
 
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 Coach and develop team leads to foster ownership, accountability, and discipline.
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 Promote Contegris core values Integrity, Humble Confidence, Growth Mindset, Customer-Centricity, and Teamwork.
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 Drive Extreme Ownership and Direction over Speed culture across teams.
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 Lead quarterly reviews to recognize achievements and address improvement areas.
 
 
 
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 Success in This Role Means
 
 
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 Company operations are predictable, measurable, and continuously improving.
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 Departmental performance is visible in real time through dashboards and KPIs.
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 Cross-functional collaboration runs smoothly with minimal bottlenecks.
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 SLA, NPS, and Customer Experience metrics improve quarter over quarter.
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 Teams feel aligned, accountable, and motivated to achieve excellence.
 
 
 
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 What Were Looking for:
 
 
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 7-10 years of experience in Operations / Business Management, preferably in SaaS, Telecom, or Technology sectors.
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 Strong understanding of metrics such as ARR, MRR, CAC, Churn, SLA, NPS, and Utilization.
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 Proven experience managing multi-functional teams and delivering operational outcomes.
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 Excellent analytical, communication, and people management skills.
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 Proficiency with tools like ClickUp, HubSpot, Zoho CRM, PowerBI, or equivalent.
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 Entrepreneurial and structured mindset thrives in dynamic, growth-stage environments.
 
 
 
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 What We Dont Care About
 
 
 
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 Your degree
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 Your ethnicity and race
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 The number of years of experience youve had in operations or business management we care more about what you can do than where you've been
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 Whether youve held the exact same title before if you have the right skills and mindset, youll thrive here
 
 
 
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 What We Care About The Most
 
 
 
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 Response time as an operations manager, your ability to address issues swiftly and keep things running smoothly is critical
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 Clear, confident communication whether you're speaking with senior leadership or collaborating with cross-functional teams, strong communication is key
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 Proactive ownership you take the initiative. If you spot a gap, you act before it becomes a problem
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 Adaptability you'll need to thrive in an environment where priorities can shift quickly, and processes are continuously evolving
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 Strategic thinking you not only manage day-to-day operations but also ensure every action ties back to our long-term goals.
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 Team collaboration while youll lead projects, the best results come when you can align and motivate multiple teams to work toward a common goal
 
 
 
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 The Hard Parts
 
 
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 Fast-paced environment things move quickly here, and sometimes there will be multiple urgent issues happening at once. Youll need to juggle priorities effectively and stay calm under pressure
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 Cross-department coordination working with teams across Sales, Software Development, SQA, Marketing, Support, and other departments to ensure smooth execution can be challenging, especially when deadlines are tight
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 Some repetitive tasks data entry, process documentation, and report generation will sometimes feel mundane, but theyre key to keeping everything running smoothly
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 Long hours at times startup life demands flexibility. Some days will require you to put in extra hours to hit key milestones
 
 
 
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 The Upside
 
 
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 High impact this is a leadership role where your decisions directly influence the companys success. Your work will shape the operational efficiency of Contegris as we scale
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 Career growth opportunities you'll be working closely with senior leadership, gaining direct exposure to strategic decision-making and mentorship
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 Dynamic work environment no two days are the same. Youll have the opportunity to innovate and solve problems as you help Contegris scale both locally and globally
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 Meaningful mission Contegris is on a path to become a market leader in customer experience and AI-driven technology solutions, and youll be at the forefront of this journey
 
 
 
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 Compensation
 
 
 
 Upto PKR 200,000 monthly gross. If you believe you bring more to the table, apply and show us why.
 
 
 Why Join Us?
 
 
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 Paid Leaves
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 Medical Reimbursement
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 Provident Fund
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 Gym Allowance
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 Annual Bonus
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 Annual Salary Increments
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 Professional Growth &amp; Learning Environment
 
 
 
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 Interview Process
 
 
 
 Stage 1:
 
 Submit online application
 
 
 
 Stage 2:
 
 Telephonic interview, 15 minutes
 
 
 A brief conversation with our People Success team to learn more about your background and alignment with the role
 
 
 
 Stage 3:
 
 Assessment Test, 30-45 minutes
 
 
 Youll be evaluated on IQ, personality, and technical skills through a series of questions and scenarios.
 
 
 
 Stage 4:
 
 Technical Interview Final interview, 30 minutes
 
 
 A deeper discussion with team members to assess your technical expertise
 
 
 
 Stage 5:
 
 Technical Interview Final interview, 30 minutes
 
 
 Conversation with the CEO and Manager People Success to evaluate your mindset, interests, expectations, and long term fit with us.
</div>

Business Operations Manager

The Children's Place

<div>Location:
Lahore,
<h2 class="jobSectionHeader">Job Summary:
</h2>The Associate Manager of Operations &amp; Pricing will support the Manager, Operations &amp; Pricing in executing all tasks related to pricing. This role will help drive accuracy, consistency, and flexibility within the centralized pricing team.
<h2 class="jobSectionHeader"> 
Responsibilities:
</h2>Key Accountabilities:
<ul><li>Interpret pricing direction and accurately execute hierarchy &amp; key SKU intensive color level pricing (promotional and hardmarks) into excel based tools as well as SAP MPP web-based tool.
</li><li>Assist in preparing pricing documents used to communicate to cross functional partners, to include (but not limited to): price grids, picture recaps, and various store communication outputs.
</li><li>Ensure that all store pricing inquiries from the field via support centrals are reviewed and responded to within a reasonable time and actioned accordingly by channel.
</li><li>Assist in recommending efficiencies to overall process and provide requirements to IT together with the Manager of Merch Operations and support the lead testing in QA.
</li><li>Understand pricing calendar deliverables and work with the Manager to develop robust workflow guidelines for the team.
</li><li>Be able to interpret visual guides and merchandising assortment sheets to stay informed of merchandising standards and current store placement that may impact pricing.
</li></ul>Education and Experience:
<ul><li>5 years of Ops/Data Entry background
</li><li>Bachelor&rsquo;s degree preferred
</li></ul>Skills and Behaviors:
<ul><li>Excellent critical thinking, analytical, and problem-solving skills
</li><li>Strong written and oral communication skills
</li><li>Must be able to work independently and in a fast-paced environment
</li><li>Understanding of the challenges specific to retail
</li><li>Excellent change management skills
</li><li>Strong organization and multi-tasking skills
</li><li>Highly proficient in Microsoft Office specifically Excel</li></ul></div>

Associate Manager, Operations & Pricing-2

Orlando Injury Clinic

WE ARE A GROUP OF HEALTH CARE OFFICES LOCATED IN FLORIDA, AND TEXAS.Need someone to assist our growing company with day to day operations, and attention to DETAIL IS A MUST!PAY COMPENSATION: WILL BE $700 TO $900 a MONTH, DEPENDING ON EXPERIENCE.Work hours: Monday to Friday 8am to 8pm Florida Time.Thanks so much for applyingJob Summary We are seeking an experienced, organized, and results-driven Director of Operations to join our growing team. As the Operations Director, you will be responsible for overseeing daily business activities, developing strategies to improve performance, and enhancing overall organizational efficiency. The ideal candidate is a strategic leader capable of managing cross-functional teams, optimizing workflows, and implementing policies that drive productivity and profitability.Key Responsibilities<ul><li>Strategic Planning: Collaborate with executive leadership to develop long-term operational goals, budgets, and, strategic plans.</li><li>Process Optimization: Analyze and improve organizational processes, workflows, and operating procedures to enhance efficiency and productivity.</li><li>Daily Management: Oversee day-to-day business operations, ensuring smooth, well-coordinated, and productive workflows across departments.</li><li>Financial Oversight: Monitor operating expenses, manage budgets, and analyze financial data to achieve revenue goals.</li><li>Team Leadership: Lead, coach, and manage department heads and staff, fostering a culture of collaboration, accountability, and high performance.</li><li>Compliance &amp; Safety: Ensure compliance with industry regulations, legal rules, and company safety policies (e.g., OSHA).</li><li>Performance Metrics: Establish key performance indicators (KPIs) to measure and report on operational success.</li><li>Departments: Will work with all departments, including but not limited to: Billing, SEO, Customer Service Reps, Front Desk, Accounting, Marketing</li></ul>Required Qualifications<ul><li>Experience: Minimum 7-10+ years of progressive experience in an operations leadership role.</li><li>Education: Bachelor&rsquo;s degree in Business Administration, Operations Management, or a relevant field; MBA is a plus.</li><li>Leadership Skills: Proven ability to lead teams, manage change, and drive cross-functional projects.</li><li>Technical Skills: Strong proficiency in Microsoft Office Suite (Excel) and experience with ERP/business software.</li><li>Analytical Abilities: Exceptional problem-solving and analytical skills, with the ability to interpret data for decision-making.</li></ul>Preferred Qualifications<ul><li>Prior experience in HEALTH CARE Preferred.</li><li>Experience in high-growth companies or scaling businesses.</li></ul>Job Type: Full-timePay: Rs150,000.00 - Rs225,000.00 per monthApplication Question(s):<ul><li>In your last position, how many persons were you overseeing?</li><li>Have you worked with companies outside of Pakistan? If so which countries? And how many years? </li><li>Are you able to work in a fast paced environment? </li><li>Can you speak English fluently in a fast paced environment? </li></ul>Education:<ul><li>Master's (Preferred)</li></ul>Experience:<ul><li>Management/Operations: 5 years (Preferred)</li></ul>Work Location: Remote

Management/ Director of Operations

Glosix

Job Title: Operations &amp; Business Lead (Glosix Properties)Location: Lahore, PakistanExperience: 1&ndash;3 Years (Post-Graduation/Professional)Education: Executive MBA (EMBA) or MBA from a reputable institutionReporting to: CEO / Group DirectorPosition OverviewGlosix is seeking a high-energy, strategically-minded Operations &amp; Business Lead to spearhead the launch and formalization of Glosix Properties. This is a &quot;founding&quot; role for a professional who thrives in ambiguity and wants to build a real estate vertical from the ground up.You will not just be managing properties; you will be designing the systems that allow Glosix Properties to scale, integrating our group&rsquo;s technological and construction strengths into the real estate market.Key Responsibilities1. Process Initiation &amp; SOP Design<ul><li>Design and implement the end-to-end workflow for property acquisition, listing, and sales.</li><li>Establish standard operating procedures (SOPs) for client management and lead nurturing.</li><li>Collaborate with Glosix Systems to deploy CRM and ERP tools tailored for real estate operations.</li></ul>2. Market Entry &amp; Strategy<ul><li>Conduct market research to identify high-yield investment pockets in Lahore (DHA, Bahria, Gulberg, etc.).</li><li>Develop a 12-month roadmap for market penetration and brand positioning.</li><li>Analyze competitor models to ensure Glosix offers a unique value proposition.</li></ul>3. Business Development &amp; Partnerships<ul><li>Identify and onboard high-net-worth (HNW) investors and corporate clients.</li><li>Build a network of reliable third-party vendors, legal consultants, and property evaluators.</li><li>Synergize with Glosix Construction to market internal projects to external buyers.</li></ul>4. Financial &amp; Performance Reporting<ul><li>Manage the initial budget for the Properties wing.</li><li>Track and report on key performance indicators (KPIs) such as Lead Conversion Rate and ROI per project.</li></ul>Candidate Profile<ul><li>The &quot;Founder&quot; Mindset: You don&rsquo;t wait for instructions; you identify gaps and propose solutions.</li><li>Academic Background: An EMBA that has sharpened your grasp of organizational behavior and strategic marketing.</li><li>Tech-Savvy: Comfortable using modern project management and CRM tools.</li><li>Communication: Exceptional negotiation skills in English and Urdu.</li></ul>What We Offer<ul><li>Leadership Autonomy: The chance to &quot;own&quot; a business unit early in your career.</li><li>Synergy: Access to the broader Glosix Group resources (Tech &amp; Construction).</li><li>Compensation: Competitive base salary + performance-based incentives (Revenue Sharing/Commission).</li></ul>How to ApplyInterested candidates should submit their CV at hr@glosix.comJob Type: Full-timePay: Rs120,000.00 - Rs170,000.00 per monthWork Location: In person

Operations & Business Lead

ICE Consulting - Managed IT & Cybersecurity for Life Sciences

<div>
 ICE Consulting is seeking a motivated and organized Buyer / Operations professional to join our growing team. In this role, you will be responsible for managing procurement processes, vendor relationships, and ensuring smooth operational workflows within the company. Your strong communication skills will be key in collaborating with clients, vendors, and internal teams to meet organizational goals.
 
 
 
 Primary Responsibilities:
 
 
 
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 Source and procure computer hardware and software solutions by preparing and presenting multiple quotes for clients
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 Engage with clients to discuss quotes, gather feedback, and follow up on approvals
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 Manage and maintain hardware and software warranties, support agreements, and licensing for clients
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 Place orders for hardware and software once approved by clients, ensuring timeliness and accuracy
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 Develop and strengthen relationships with vendors to ensure competitive pricing and quality service
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 Track all orders and provide clients with estimated delivery dates (ETAs)
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 Communicate regularly with clients to update them on their order status and address any inquiries
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 Oversee office inventory levels and order necessary supplies and equipment
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 Document and organize hardware and software warranties and licenses effectively
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 Manage multiple tasks and priorities to ensure timely completion of quotes, orders, and service requests
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 Support the assignment and tracking of service requests (tickets) to ensure prompt resolutions
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 Assist in scheduling resources and maintaining comprehensive documentation for procurement activities
 
 
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 Requirements
 
 
 
 
 Qualifications and Required Skills:
 
 
 
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 Bachelor's degree or equivalent work experience
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 Experience with Microsoft Project and familiarity with ticketing and quotation applications (e.g., ConnectWise, QuoteWerks)
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 Minimum of 5 years of experience in a customer support or purchasing role
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 Strong proficiency in the Microsoft Office Suite, especially Excel, Project, and Outlook
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 Excellent organizational skills, able to multitask and prioritize effectively in a fast-paced environment
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 Demonstrated problem-solving ability and sound decision-making skills
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 Proactive, positive, and engaging attitude when dealing with clients and team members
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 Meticulous attention to detail and a commitment to high-quality work
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 Familiarity with Confluence for document management and project tracking
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 Strong communication skills with a focus on providing exceptional customer service
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 Ability to work collaboratively with team members, vendors, and clients to achieve common goals
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 Capacity to perform under pressure while maintaining professionalism and composure
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</div>

Buyer / Operations

IntelliasPro Private Limited

Join IntelliasPro &ndash; A Leading US-Based Outsourcing Company At IntelliasPro Pvt. Ltd., we are committed to creating an enriching and rewarding environment for our employees. We value dedication, growth, and teamwork, and we&rsquo;re looking for passionate professionals to join our team as BPO Operations Executive (Medical Billing).Key Responsibilities<ul><li>Manage delinquent accounts and proactively work on aging receivables for both patient and insurance balances.</li><li>Resubmit charges with supporting documentation for medical necessity and ensure timely corrective actions.</li><li>Appeal outstanding denials from insurance carriers and follow up until resolution.</li><li>Retrieve and reconcile Explanation of Benefits (EOBs) from payer portals, ensuring accurate posting of payments.</li><li>Identify and communicate denial trends to improve processes.</li><li>Enter charges and payments within Electronic Health Records (EHR) systems.</li><li>Coordinate with providers to clarify incomplete information for proper claim adjudication.</li><li>Correct, complete, and process claims efficiently.</li><li>Perform follow-ups with insurance companies on unpaid accounts using aging reports.</li><li>Collaborate with internal departments to ensure smooth communication and workflow.</li><li>Handle multiple communication channels (Calls, Emails, Chats &amp; Faxes) with professionalism.</li><li>Maintain documentation and protocols for all tasks performed.</li><li>Take on additional duties as assigned, contributing to team success.</li></ul>Requirements<ul><li>Strong communication and writing skills, with active listening ability.</li><li>Familiarity with EMR/EHR systems.</li><li>Ability to multitask, prioritize, and manage time effectively.</li><li>Computer literacy and adaptability in fast-paced environments.</li><li>Minimum 1 year of experience in customer support or documentation.</li><li>Flexibility, attention to detail, and ability to work under pressure.</li><li>Qualification: A Levels / Graduation or above.</li><li>Candidates with a Medical Billing background will be preferred.</li></ul>What We Offer<ul><li>Comprehensive On-the-Job Training to help you succeed.</li><li>Fuel Allowance for commuting ease.</li><li>Medical Insurance (OPD &amp; IPD coverage).</li><li>Provident Fund (PF) and EOBI benefits.</li></ul>*Job Type: Full-timePay: From Rs60,000.00 per monthWork Location: In person

BPO Operations Executive

Aqua Craft Studio

Location: DHA Phase 8, LahoreRole OverviewAquaBrew - Aquarium Caf&eacute; is looking for an experienced Caf&eacute; Operations Manager. This role requires a hands-on leader who can manage staff, maintain service quality, coordinate with the kitchen team, and ensure efficient day-to-day operations while working closely with the owners to grow the business.Key Responsibilities<ul><li>Oversee daily caf&eacute; operations including service flow, staff coordination, and customer experience</li><li>Assist in recruitment and hiring of caf&eacute; staff, including baristas, service staff, and support roles</li><li>Manage front-of-house team including baristas, servers, and cashiers</li><li>Ensure high standards of customer service and hospitality</li><li>Coordinate closely with the Head Chef and kitchen team for smooth operations</li><li>Monitor opening and closing procedures and operational checklists</li><li>Maintain cleanliness, hygiene, and presentation standards across the caf&eacute;</li><li>Handle customer feedback and resolve complaints professionally</li><li>Manage staff scheduling, attendance, and performance supervision</li><li>Monitor inventory levels and coordinate stock replenishment</li><li>Support implementation of promotions, events, and marketing activities</li><li>Assist owners in improving operational efficiency and service quality</li></ul>Requirements<ul><li>3&ndash;5 years experience in caf&eacute;, restaurant, or hospitality operations</li><li>Previous experience as Caf&eacute; Manager / Restaurant Supervisor preferred</li><li>Strong leadership and team management skills</li><li>Excellent communication and customer handling abilities</li><li>Understanding of caf&eacute; workflows and service standards</li><li>Knowledge of POS systems and daily reporting</li><li>Experience in new caf&eacute; or restaurant openings is a plus</li></ul>Job Type: Full-timePay: Rs100,000.00 - Rs150,000.00 per monthApplication Question(s):<ul><li>In which cafe/ restaurant are you currently working as an Operations Manager?</li><li>Please specify your current salary and salary expectations below. </li></ul>Experience:<ul><li>Cafe Operations Manager : 3 years (Required)</li></ul>Location:<ul><li>Lahore (Required)</li></ul>Work Location: In person

Cafe Operations Manager

Explore 2058+ Manager of business operations in Lahore this March. Find roles across top companies and apply now to boost your career.