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Advanced Business Computing

<div>
 
 Job Title
 
 
 
 
 Senior Account Manager
 
 
 
 
 Job Scope
 
 
 
 The Senior Account Manager is accountable for managing a portfolio of accounts and promoting the company and its respective products/services through well-defined account management strategies and sound partnerships with existing/potential customers. S/He works towards optimizing sales volumes and champions marketing programs and activities in line with the Territory Sales Manager.
 
 
 
 Main Duties And Responsibilities
 
 
 
 Technical and Operations
 
 
 <ul>
 <li>
 Prepare and implement the account strategies and roadmap of the assigned portfolio in coordination and alignment with the management team
 </li>
 <li>
 Develop and deliver accurate sales forecasts and targets in line with business objectives
 </li>
 <li>
 Lead the vendors&rsquo; relations in alignment with the company&rsquo;s management and strategy
 </li>
 <li>
 Develop and maintain relationships with new and existing channels/clients to expand sales and establish new opportunities
 </li>
 <li>
 Build and maintain a solid channel/customer database, analyze data and develop metrics evaluating loyalty and new opportunities
 </li>
 <li>
 Specify market requirements for current and future products by conducting market research supported by on-going visits to existing and potential customers
 </li>
 <li>
 Oversee the entire sales cycle from quotation to collection
 </li>
 <li>
 Assess credit and/or payment performance, review outstanding settlements and audit resolutions accordingly
 </li>
 <li>
 Ensure a proper storage, tracking and control of inventory through an accurate stock management system
 </li>
 <li>
 Generate sales for the entire portfolio of accounts in terms of long-term revenue and profitability
 </li>
 <li>
 Secure the highest level of engagement and support to Channel partners and respond to issues and/or queries in order to efficiently meet customers&rsquo; needs
 </li>
 <li>
 Oversee the implementation of targeted programs and marketing activities, monitor progress and raise recommendations as and when necessary
 </li>
 <li>
 Evaluate current business processes, identify opportunities for improvement and implement procedures maximizing efficiency and standardization
 </li>
 <li>
 Put available systems into practice (salesforce.com CRM for leads, opportunity and deal registration management) for output efficiency and standardization
 
 
 
 </li>
 </ul>
 
 Position Requirements
 
 
 
 
 Education
 
 
 
 Bachelor&rsquo;s degree in Sales and Marketing or any other related field.
 
 
 
 Experience
 
 
 
 At least 5-7 years of relevant experience.
</div>

Senior Account Manager

Sephora

<div>At Sephora, beauty is about feeling seen, valued, and empowered, individually and collectively. It is connecting deeply with others, celebrating diversity and inclusivity, unlocking your potential and making a difference every day. Together, we belong to something beautiful. 
Since its inception in 1969 in Limoges, France, and as part of the LVMH Group since 1997, Sephora has been disrupting the prestige beauty retail industry. Today, Sephora continues to break with convention to drive its mission: champion a world of inspiration and inclusion where everyone can celebrate their beauty. 
With 56,000 employees in 35 countries, we connect customers and beauty brands within the world&rsquo;s most passionate beauty community. With a curation of nearly 500 brands, and our own label, Sephora Collection, we offer the most unique and diverse range of products: fragrances, makeup, hair care, skincare... and much more. 
You will excel and enjoy this position if you are ready to actively handle the following missions :<div> 
Client Experience:</div> 
<div></div><ul><li>
Embody Sephora Attitude and set an example in front of the team.</li></ul><ul><li>
Provide support to the team in difficult situations ensuring client satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPIs.</li><li>
Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>
Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>
Provide support for the floor manager as an active co-lead.</li><li>
Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>
Inspire the team to use digital tools to deliver a customized service.</li><li>
Work in partnership with the Services Manager and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>
Provide support for the Customer Experience Manager in analyzing results and proposing action plans in order to enhance client experience during the skincare shopping experience.
</li><li>Provide support for the Customer Experience Manager by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul><div></div><div> 
Sales:</div> 
<div></div><ul><li>
Collaborate in achieving skincare sale targets and overall store objectives.
</li><li>Reinforce sales policies and techniques established at Sephora University with all team members.
</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>
Provide support for the Customer Experience Manager in analyzing sales results and proposing action plans to achieve set targets.</li><li>
Ensure achievements by the hour are shared with colleagues and are an active part of animating the floor and motivating the team.
</li><li>Create disruptive internal competitions to motivate the team and boost achievements.</li></ul><div></div><div> 
Operations:</div> 
<div></div><ul><li>
Apply the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security) and provide feedback.
</li><li>Contribute to the store projection of an excellent image through cleanliness and product restocking.</li><li>
Together with the Customer Experience Manager, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>
Validate the podium order proposed by the Operations Manager and Podium daily performance is closely monitored.</li><li>
Align with Store Management on Shelving plans, novelties, brand relocations, gird changes, etc. and communicate to your assigned team.</li></ul><div> 
</div><div>People:</div> 
<div></div><ul><li>
Motivate and develop the team through daily coaching / observations.</li><li>
Communicate and inspire the team on business strategy, vision and relevant information through animate briefing, coaching and training.</li><li>
Increase the team&rsquo;s confidence and motivation by praise and feedback for their performance.</li><li>
Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the CEM.</li><li>
Coordinate with Store Management and ensure your assigned team is attending training and follow-up is done after the training is attended.</li><li>
Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member. Register new staff, report log in issues and oversee gift distribution of your assigned team.
</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings to analyze and discuss their performance.</li><li>
Be responsible for the PCR and PIP process of the entire assigned team.</li><li>
Oversee the annual leave of the team and liaise with CEM / SM for final validation according to business needs.</li></ul><div></div><div> 
Business:</div> 
<div></div><ul><li>
Provide support to the Customer Experience Manager / Store Director with knowledge
</li></ul><div>of the market conditions, competition, client needs, etc.</div><ul><li>
Analyze all relevant KPIs and propose action plans for improvement.
</li><li>Develop and propose short and long-term strategies to drive top and bottom line/brands sales.</li><li>
Manages business KPIs and team selling behavior in our higher volume stores, while delivering a memorable customer experience.</li><li>
Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>
Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training and monthly trends.</li><li>
Plan, implement and oversee in-store promotional events or displays.</li></ul><div> 
Relationships</div><div> 
</div>Internal Relationships: Store team (Store Manager/Director, Supervisor, Beauty Consultants), and Head Office teams.
External Relationships: Clients, Brand Promoters/Managers Brand Trainers, Security, and Cleaning team.<div> 
</div>Do not hesitate to apply if you have&hellip; or if you are &hellip; 
<ul><li>Minimum 5 years of experience in retail with proven successful sales and services in store.
</li><li>Minimum 2 to 3 years&rsquo; experience in team management.
</li></ul><ul><li>3 years in the beauty industry.</li><li>
Advanced skincare knowledge.</li><li>
Bachelor&rsquo;s degree.</li><li>
English &ndash;Advanced level.</li><li>
Arabic is a plus.</li><li>
Digital orientation/analytical skills/business acumen.</li><li>
Excellent communication/public speaking skills.</li><li>
Ability to develop and manage people.</li><li>
Commercial awareness.
</li><li>Strong training &amp; coaching ability on product and services.</li><li>
Intermediate MS Office Skills.</li></ul> 
Here, you will find:<ul><li> 
Community, in which authenticity is embraced, and the strength of our differences fuels our collective spirit</li><li>
Culture of empowerment, learning &amp; growth, that offers you the tools, space and opportunity to learn, innovate and lead</li><li>
Work that brings fulfillment. From delighting clients every day, to inspiring our industry at large, every action makes a difference</li></ul></div>

Skincare Manager

iHorizons

<div>This job requires total relocation to Qatar. 
 
Job Summary<ul><li>
You will be responsible for selling iHorizons' range of products and services to new and existing customers in various sectors and for managing the entire sales life cycle. You will also manage all the new accounts that you bring in with support from the Sales Operations Team.</li></ul>
Reporting Structure<ul><li>
This job reports to the Sales Manager.</li></ul>
Job Objectives<ul><li>
Generate leads, convert them into opportunities, bid, and successfully close the deals</li><li>
Sell large and complex solutions to large organizations and achieve the assigned sales target</li><li>
Manage the account forward for cross-selling and upselling</li></ul>
Job Responsibilities 
 
1. Sales Life Cycle Ownership<ul><li>
Generate new leads by focusing on hunting for new opportunities through existing professional networks, cold calling, and leveraging other methods to contact the decision-makers</li><li>
Be a trusted technology advisor to the target client to generate and qualify the right opportunities</li><li>
Ensure the customer&rsquo;s product requirements and expectations are managed and met by understanding the customer's business &amp; technology</li><li>
Work closely with the client in developing solutions, identifying the right technologies, and in positioning iHorizons as the prime contender to win the deal</li><li>
Own and manage the bidding process in collaboration with the bidding team and be responsible for the accuracy and quality of the end proposal and bid package till the signing of the deal</li><li>
With a sales cycle, support senior management with the market, account, competitor, and bid intelligence information</li><li>
independently handle negotiations and deal closure for small and mid-sized deals</li><li>
Provide the right inputs and support the Sales Manager in negotiating and closing large deals</li></ul>
2. Revenue Generation<ul><li>
Meet or exceed revenue targets by bringing in new customer logo&rsquo;s and cross/upselling to existing or allocated accounts</li><li>
Sell the range of iHorizons services assigned to the role holder</li><li>
Ensure that revenues generated are at acceptable gross margins</li></ul>
3. Customer Relation Management / Account Management<ul><li>
Act as a single point of contact for the customer always</li><li>
Carry out continuous market analysis and research on the dynamics of the account. Keep abreast of the developments from the client&rsquo;s side as well as the market in which the client operates</li><li>
Provide customized client-specific support during the three stages of client management: Bidding Cycle Management, Project Implementation, Recurring Service / after-sales support</li><li>
Work closely with the project team to maintain a continuous knowledge of project status for identifying potential issues and/or opportunities within the project</li><li>
Be involved from the project kickoff meeting until the final project sign-off; attend project meetings extensively and monitor customer satisfaction levels during implementation, take proactive measures to ensure and maintain customer satisfaction</li><li>
Drive account management and influence organizational engagement resulting in footprint expansion</li><li>
Generate and maintain a credible forecast for accounts, share this information regularly to management, and suggest new lines of products/services relevant to clients/market</li></ul>
4. Upselling And Cross-Selling<ul><li>
Prepare a full account development plan to identify all customer's business aspects in terms of revenue, requirements, opportunities, risk, etc. and maximize the business opportunity</li><li>
Identify and develop new leads from existing accounts</li><li>
Increase the services offered to the customer. The role holder may be expected to increase the income generated by cross-sell and up-sell</li><li>
Promote all iHorizons products/ services as they become available</li><li>
Build trust and strengthen relationships by keeping customers informed on the way emerging technologies can help their business</li><li>
Prepare briefings on the business, technical, and financial benefits of technology and collaborate with customers to develop customized solutions.</li></ul>
5. General Account Administration<ul><li>
Support the Sales Operations team to maintain and update the customer file for each client, which includes copies of contracts, proposals, letters, delivery notes, invoices etc.</li><li>
Support the Sales Operations team on contract renewals</li><li>
Facilitate maintenance (reducing churn) of existing customers to ensure renewal of annuity contracts</li><li>
Follow up on invoices and be responsible for payment collections</li><li>
Have a full understanding of all current and old contracts signed with the customer and complete knowledge of our services and cost structure</li></ul>
6. CRM and Reporting<ul><li>
Use iHorizons CRM to log and update all activities and generate sales reports</li><li>
Provide other ad-hoc reports and analysis as required by the Sales Manager</li></ul>
7. Other Ongoing tasks<ul><li>
Visit major customers regularly, to strengthen relations and establish business opportunities</li><li>
Entertain customers as and when necessary, to build strong relationships with them</li><li>
Build relationships with the senior business and financial executives who influence purchasing decisions in customer companies</li><li>
Maintain relationships with technical decision makers such as the Chief Information Officer, Information Technology Director, and Information Technology Manager on a day-to-day level</li><li>
Coordinate with the Marketing Communications Coordinator on identifying and executing marketing opportunities</li><li>
Participate in trade shows and technology events to promote company products and develop leads</li></ul>
Job Requirements 
 
Educational Qualification<ul><li>
Bachelor&rsquo;s degree in Business Studies, Computer Sciences, or a related field</li><li>
Should show evidence of continued education in the field of Sales and Technology</li></ul>
Previous Work Experience<ul><li>
Minimum experience of 5 years, out of which the last 1-2 years should be in a similar role</li><li>
Experience in customized enterprise IT solution sales is mandatory</li><li>
Experience in sales within the &ldquo;Digital Transformation&rdquo; space is highly preferred</li><li>
Sales experience in the Middle East and specifically in Qatar is highly preferred but not mandatory</li><li>
Hands-on experience with CRM software is a plus</li></ul>
Skills and Abilities<ul><li>
Excellent selling and negotiation skills</li><li>
Ability to drive sales growth</li><li>
Strong client focus and relationship-building skills</li><li>
Excellent verbal and written communication skills</li><li>
Excellent knowledge of MS Office</li><li>
Excellent presentation skills</li><li>
Self-motivated with a competitive, results-driven attitude</li><li>
Good understanding of marketing and negotiating techniques</li></ul>
nmx1EiVRYO</div>

Senior Software Sales - Qatar

Nalco Water, An Ecolab Company

<div>
 Nalco Water, an Ecolab Company, seeks a
 
 Technical Sales Representative
 
 to join its industry leading sales team. You&rsquo;ll be responsible for revenue and profit growth of programs and services in targeted accounts. Using a consultative sales approach, you&rsquo;ll build relationships with existing customers by executing system assurance programs that meet their key business needs. With strong account leadership, you&rsquo;ll also convert strategic competitive accounts and sell new technologies to current customers.
 
 
 
 Job Overview
 
 
 
 Ensures order and revenue growth of Company products and services to assigned customer and prospect accounts by analyzing and meeting customer needs; developing and implementing sales plans; selling products and providing customer support in an assigned geographic territory.
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Achieves annual sales targets by working with the District Manager and senior district sales personnel to establish selling strategy and tactics. Obtains orders and establishes new accounts; plans and organizes daily work; calls on existing and potential sales customers. Analyzes customer needs, requirements, and strategic plans recommending solutions with Company programs. Keeps management informed through regular activity reports and communications.
 </li>
 <li>
 Meets or exceeds the required minimum daily sales calls as set by the assigned group. May be accompanied by district management personnel.
 </li>
 <li>
 Calls on customer facilities and observes and implements practical application of products. Services assigned accounts. Recommends changes in chemical dosages, flow rates, or equipment. Reports changes or problems to District Manager and then customer.
 </li>
 <li>
 Begins to work with existing customers to seek new applications for existing products. With assistance from senior sales personnel and the District Manager, develops and executes account sales plans.
 </li>
 <li>
 Upon attaining the required level of technical competency and sales skills, assumes both sales and service responsibilities within an assigned territory. Applies the Six Service Standards striving to improve their quality and document value provided to the customer. Under direct supervision, plans and carries out sales and service calls.
 </li>
 <li>
 Maintains close contact with district management regarding account activity, customer needs, prices, competitor activity, and Nalco product acceptability.
 </li>
 <li>
 Develops and maintains a sales pyramid and other required reports or documentation.
 </li>
 <li>
 Demonstrates safe driving techniques and maintains company car and equipment in a neat and professional manner.
 </li>
 <li>
 Supports and is committed to Nalco's Quality Improvement Process and the guiding principles of Responsible Care&reg;, and its six Codes of Management Practice.
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Technical sales or field sales support experience
 </li>
 <li>
 Possess a valid Driver's License and acceptable Motor Vehicle Record
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Completed the Nalco Sales Training Program and shows potential in a career as a Nalco representative.
 </li>
 <li>
 Demonstrated ability and enthusiasm for selling
 </li>
 <li>
 BA/BS in a science or technical specialty
 </li>
 <li>
 Experience in managing Steel mills, power plants and desalination applications will be preferred.
 
 
 </li>
 </ul>
 
 What&rsquo;s In It For You
 
 
 
 <ul>
 <li>
 You&rsquo;ll join a growth company offering a competitive base salary, bonus structure and benefits
 </li>
 <li>
 A company vehicle and cell phone
 </li>
 <li>
 A long term, advancing career path in service, sales or management
 </li>
 <li>
 Access to the industry&rsquo;s most innovative training programs
 </li>
 <li>
 Support from a dedicated technical service team
 </li>
 <li>
 A culture that values safety first, including training and personal protection
 </li>
 <li>
 Pride in working for a company that provides clean water, safe food, abundant energy and healthy environments
 
 
 </li>
 </ul>
 As a trusted partner, your customers will rely on you for their success. Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you&rsquo;re prepared to solve any customer problem.
 
 
 
 About Nalco Water
 
 
 
 In a world with increasing water shortage and contamination challenges, Nalco Water, an Ecolab company, helps customers conserve more than 161 billion gallons of water each year. We work with customers across the world in the light industry (institutional, food &amp; beverage, transportation and manufacturing), heavy industry (chemical, power and primary metals industries), paper and mining operations to reduce, reuse, and recycle their water while protecting their systems and equipment. Nalco Water provides the unique opportunity to work with a broad suite of technologies to deliver automated monitoring systems, data analysis and deep technical expertise to increase efficiency, sustainability and performance for our customers.
 
 
 
 Our Commitment to a Culture of Inclusion &amp; Belonging
 
 
 
 Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.
</div>

District Representative III - H&M

<div>Job ID: 197205 
Location Name: [[filter8]] 
Address: [[filter11]], [[filter10]], [[filter9]] [[postalcode]], Qatar (QA) 
Job Type: Full Time 
Position Type (Regular/Temporary): Regular 
Job Function: [[filter14]] 
Is This Position Eligible for Remote? : [[req_remoteeligible]] 
MISSION: To ensure the delivery of exceptional operational and commercial standards throughout the store, with focus on providing an elevated customer experience. The Store Director needs to ensure compliance in all areas of operational activity and drive sales and profitability through the performance and development of the Management team, whilst managing within agreed budgets. 
Responsibilities
Client Experience<ul><li>Embody Sephora Attitude and set an example in front of the team.</li><li>Provide support to the team in difficult situations ensuring client&rsquo;s satisfaction.
</li><li>Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI&rsquo;s.</li><li>Take over floor leadership segments and ensure the floor is always managed and covered.</li><li>Energize and motivate the team through effective floor management to guarantee an addictive experience for our clients.</li><li>Use suitable tools (Love Meter and CEE) for analyzing overall satisfaction and propose action plans to enhance the customer experience.</li><li>Inspire the team to use digital tools to deliver a customized service.</li><li>Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction.</li><li>Embolden team to use digital (Happy App) to deliver a customized service; responsible for daily follow up
</li><li>Build a strong relationship with Brand Supervisors and follow up on Brand BCs.</li><li>Lead your Management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI&rsquo;s.
</li><li>Provide support for the head of operations in analyzing results and proposing action plans in order to enhance client experience and drive all related KPI&rsquo;s.</li><li>Provide support for the management team by maintaining and enforcing quality customer service and resolving customer service complaints.</li></ul> 
Sales
<ul><li>Implement retail priorities and inspire commercial success.</li><li>Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met.</li><li>Inspire your Services Manager to create a playful and educational experience while ensuring services targets are met.</li><li>Reinforce sales policies and techniques established at the Sephora University with all team members.</li><li>Balance and drive the sales target among selective, exclusive and Sephora Collection.</li><li>Provide support for the Store Head of Operations in analyzing sales results and proposing action plans to achieve set target.
</li><li>Create disruptive internal competitions to motivate the team and boost the achievements.</li></ul> 
Operations<ul><li>Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline.</li><li>Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security).</li><li>In collaboration with the operation manager the stores projection of an excellent image through cleanliness and product restocking.</li><li>Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations.
</li><li>Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations.</li><li>Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met.
</li><li>Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspects.</li></ul> 
Business<ul><li>Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc.</li><li>Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora.
</li><li>Establish monthly reports including competitors' activities.</li><li>Analyze all relevant KPIs and propose action plans for improvement and forecast future performance
</li></ul><div>- Develop and propose short- and long-term strategies to drive top and bottom line/brands sales.</div><ul><li>Proactively provide the HO and CATMAN with product recommendations and qualitative feedback based on local knowledge about the market and client needs.</li><li>Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge.
</li><li>Propose Plan, implement and oversee in-store promotional events or displays.</li><li>Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities.</li><li>With your team of Managers ensure all Contribute to the Business reports as required to form a comprehensive picture of the business.
</li><li>Network with other stores and head office departments and take on area responsibilities</li><li>Network and build relationships with the different departments in Sephora HO and take on area responsibilities.</li><li>Manage the store&rsquo;s P&amp;Ls.</li><li>Propose innovative ideas and opportunities to Head of Operations.</li></ul> 
People<ul><li>Motivate and develop the Management and store team through daily coaching / observations</li><li>Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching's and trainings.</li><li>Increase the team confidence and motivation by praise and feedback for their performance.</li><li>Identify, engage in recruiting and develop talents and secure succession plans in collaboration with the Head of Operations.</li><li>Ensure the team is attending training and follow up is done after the training is attended.</li><li>Ensure the team is using Axonify as E-learning tool; daily follow up on average training frequency for each team member.</li><li>Ensure an addictive beauty experience through performing monthly assessments.
</li><li>Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance.</li><li>Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary.
</li><li>Over see the annual leave of the team according to business needs.</li></ul> 
Know How<ul><li>Project an exceptional image and body language in accordance with the guidelines set by Sephora.</li><li>Keep up-to-date on trends and products.</li><li>Inspire, mentor and coach the team.</li></ul> 
Relationships 
Internal Relationships<ul><li>Store team (Store Manager/Director, Supervisor, Beauty Consultants), Head of Retail and Head office teams.</li></ul> 
External Relationships<ul><li>Suppliers, Brand promoters/managers/trainers, Security, Cleaning team.</li></ul> 
Job Holder Profile<div> 
</div>Training Knowledge
<ul><li>Advanced Product Knowledge.</li><li>Intermediate knowledge on health and safety procedures.</li></ul> 
Experience<ul><li>Proven successful role in managing.</li><li>Minimum 7 to 8 years&rsquo; experience in store management.</li><li>Bachelor's degree.</li></ul> 
Languages<ul><li>English &ndash; advanced level for OGCC and intermediate for KSA.</li><li>Arabic is a plus in OGCC and mandatory for KSA.</li></ul> 
Competencies<ul><li>Digital orientation/analytical skills/business acumen.</li><li>Excellent communication skills.</li><li>Intermediate MS Office skills.</li><li>Ability to deal with Ambiguity.</li><li>Commercial &amp; Financial awareness.</li></ul>
.</div>

Store Director

Frasers Hospitality

<div>
 
 Role: Assistant Sales Manager
 
 
 
 
 Salary: Competitive Salary &amp; Benefits
 
 
 
 
 Location: Location: Fraser Suites &ndash; Doha
 
 
 
 Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world&rsquo;s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.
 
 
 
 What you&rsquo;ll be doing as an Assistant Sales Manager:
 
 
 
 <ul>
 <li>
 Monitor local market competition and industry trends, making actionable suggestions for hotel improvement.
 </li>
 <li>
 Immediately relay all customer complaints and comments regarding hotel services to the Director of Sales &amp; Marketing.
 </li>
 <li>
 Stay fully informed about major corporate clients, VIP guests, hotel promotions, and current room rates.
 </li>
 <li>
 Achieve and exceed revenue goals within assigned market segments.
 </li>
 <li>
 Proactively sell the hotel through telemarketing and face-to-face sales calls to secure new accounts and contacts.
 </li>
 <li>
 Deliver presentations to travel agents and keep them updated on recent hotel changes.
 </li>
 <li>
 Maintain comprehensive knowledge of all hotel activities, services, outlet hours, and menus, as well as city and regional events.
 </li>
 <li>
 Organise and conduct familiarization tours of the hotel for potential clients and partners.
 </li>
 <li>
 Negotiate contracts with clients, ensuring all necessary paperwork is completed before business is placed.
 </li>
 <li>
 Respond to customer requests within 24 hours, resolving problems and complaints promptly and professionally.
 
 
 </li>
 </ul>
 
 What We&rsquo;re Looking For
 
 
 
 <ul>
 <li>
 Bachelor of Science in Administration or Hotel Management degree is beneficial.
 </li>
 <li>
 Tertiary qualifications relevant to Marketing or Sales would be an advantage.
 </li>
 <li>
 Previous experience within a hotel sales environment in an internationally recognised hotel chain at managerial level within the GCC market.
 </li>
 <li>
 Current/previous responsibility for key accounts and new business generation in premium markets.
 </li>
 <li>
 Demonstrated ability to manage own and others&rsquo; tasks through to conclusion.
 </li>
 <li>
 Ability to lead presentations, conduct effective negotiations and close deals.
 </li>
 <li>
 High proficiency in English language oral and written skills
 </li>
 <li>
 Ability to speak Arabic would be preferred
 </li>
 <li>
 Highly organized, able to coordinate the efforts of others and manage multiple assignments and projects.
 </li>
 <li>
 Knowledge of hotel PMS (HIS, Opera) and other industry related software programs would be advantageous.
 </li>
 <li>
 Effective problem-solving skills.
 </li>
 <li>
 Adaptable to and plans for the demands of a 24x7 hotel environment.
 </li>
 <li>
 Ability to work to deadlines and maintain composure at all times.
 </li>
 <li>
 Competent Word, Excel, PowerPoint and software packages.
 </li>
 </ul>
</div>

Assistant Sales Manager

Chedi Hospitality

<div>
 
 Job Qualifications
 
 
 
 <ul>
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 Diploma or degree in Hospitality Management, Food &amp; Beverage Management, or a related field is preferred.
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 Minimum of 2 years of experience as an Assistant Restaurant Manager or in a supervisory role within a luxury hotel or high-quality restaurant.
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 Previous experience in banquet operations is required.
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 Strong knowledge of Food &amp; Beverage operations, restaurant service standards, banquet operations, menu offerings, and beverage service.
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 Strong leadership, communication, organizational, and problem-solving skills.
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 Good understanding of revenue generation, upselling, cost control, inventory management, and operational efficiency.
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 Excellent guest relations skills with the ability to handle guest concerns professionally and effectively.
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 Proficiency in Point-of-Sale systems and relevant restaurant reservation and hotel systems is preferred.
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 Fluency in English is required; additional language skills are an advantage.
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 Flexibility to work shifts, weekends, public holidays, and extended hours based on operational requirements.
 
 
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 Key Areas of Responsibility
 
 
 
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 Operations
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 Assist the Restaurant Manager in overseeing the daily operations of the restaurant and ensuring efficient service delivery.
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 Support the implementation and consistent delivery of the outlet concept, hotel standards, and departmental procedures.
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 Maintain an active presence on the floor during service periods to oversee operations, engage with guests, and support the team.
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 Ensure all service sequences, operating procedures, restaurant pathways, and brand standards are consistently followed.
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 Conduct engaging and informative pre-shift briefings covering reservations, guest preferences, menu updates, promotions, service priorities, and sales targets.
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 Assign duties and responsibilities to team members and monitor performance throughout the shift.
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 Ensure the outlet is adequately staffed according to business levels and operational requirements.
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 Maintain comprehensive knowledge of all food and beverage offerings to support recommendations, upselling, and effective team guidance.
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 Coordinate closely with the Culinary team and other hotel departments to ensure seamless service delivery.
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 Support banquet operations, including event preparation, setup, service execution, and coordination, as required.
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 Review banquet event requirements and ensure the team is fully briefed on event details, service standards, and guest expectations.
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 Oversee outlet opening and closing procedures, including cash handling and end-of-day reconciliation.
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 Ensure all operational checklists are completed accurately and within the required timelines.
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 Monitor the proper use, handling, and maintenance of operating equipment, furniture, fixtures, and supplies.
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 Report and follow up on maintenance concerns, operational issues, and potential service risks.
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 Guest Service
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 Ensure all Chedians consistently deliver exceptional, personalized, and anticipatory service in line with the hotel's standards.
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 Engage with guests to understand their needs, preferences, and feedback.
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 Ensure guest preferences, special requests, and celebrations are communicated to the relevant teams to support personalized service.
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 Handle guest feedback, concerns, and complaints promptly and professionally, ensuring appropriate follow-up and satisfactory resolution.
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 Support the Restaurant Manager in monitoring guest satisfaction and implementing service improvement initiatives.
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 Maintain positive and professional relationships with guests, colleagues, and business partners.
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 Financial &amp; Administrative
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 Support the achievement of the outlet's revenue, profitability, and financial objectives.
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 Monitor daily revenue, sales performance, average spend, sales mix, and business levels.
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 Encourage and support effective upselling and revenue-generating initiatives.
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 Assist in controlling operating expenses, payroll costs, inventory, wastage, and the use of equipment and supplies.
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 Participate in regular inventory and stock checks in accordance with hotel procedures.
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 Ensure all cash handling, discounts, voids, corrections, and settlements comply with established policies and procedures.
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 Assist with the preparation of duty rosters, operational reports, training records, incident reports, and other required documentation.
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 Maintain accurate operational records and ensure all departmental documentation is completed and submitted on time.
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 Leadership &amp; Team Development
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 Support the Restaurant Manager in leading, motivating, and developing the outlet team.
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 Lead by example and promote a positive, professional, and performance-driven working environment.
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 Provide regular coaching, guidance, and constructive feedback to team members.
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 Identify training needs and conduct on-the-job training to improve service skills, product knowledge, sales techniques, and operational performance.
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 Support the onboarding and development of new Chedians.
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 Monitor team performance, attendance, punctuality, grooming, and compliance with hotel standards.
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 Promote teamwork, accountability, effective communication, and continuous improvement.
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 Support GHM's values and contribute positively to employee engagement and the hotel's service culture.
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 Policies, Health &amp; Safety
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 Comply with all hotel policies, departmental procedures, and applicable legal requirements.
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 Maintain the highest standards of food hygiene, sanitation, workplace safety, and personal grooming.
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 Ensure all Chedians comply with food safety, fire, health, safety, security, and emergency procedures.
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 Report and follow up on health, safety, security, and operational concerns promptly.
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 Attend departmental meetings, briefings, and training sessions as required.
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 Carry out any other reasonable duties assigned by the Restaurant Manager, Food &amp; Beverage Manager, or Hotel Management.
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 </ul>
</div>

Assistant Restaurant Manager

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