sales executive

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business development manager Jobs in Muscat

business development manager

front office manager

sales account manager

manager of sales

Darwinbox

<div><div><div><div>Job Description</div>
<div><h2 class="jobSectionHeader">Sales Account Manager</h2>
<h3 class="jobSectionHeader">Experience</h3>
<ul><li>5&ndash;7 years of enterprise sales experience in IT Systems Integration, with a strong track record of selling technology solutions to Public Sector, Energy (Oil &amp; Gas, Utilities), and BFSI customers in Oman.</li>
<li>Minimum 5 years of technology business development and/or consulting sales experience, with the ability to engage directly with CXOs, senior government officials, banking executives, and decision-makers within the energy sector.</li>
<li>Comprehensive understanding of cloud technologies, digital transformation initiatives, cybersecurity, and preferably Microsoft solutions.</li>
<li>Proven expertise in enterprise solution selling, strategic account management, and partner-led sales.</li>
<li>Experience in selling consulting services, managed services, cloud solutions, and business applications tailored to industry-specific requirements.</li>
<li>Strong experience in B2B, B2G, and enterprise account management with demonstrated success in managing complex sales cycles.</li>
</ul><h3 class="jobSectionHeader">Mandatory Qualifications &amp; Certifications</h3>
<ul><li>Bachelor's degree in Information Technology, Engineering, Business Administration, or a related field.</li>
<li>Sales or Business Management certifications will be an added advantage.</li>
<li>Sales/Business certifications from at least one public cloud provider (Microsoft, AWS, or Google Cloud) are preferred.</li>
</ul><h3 class="jobSectionHeader">Key Responsibilities</h3>
<ul><li>Drive new business acquisition across Public Sector, Energy, and BFSI accounts within the assigned territory.</li>
<li>Develop and manage strategic relationships with key customers and decision-makers to achieve revenue and profitability targets.</li>
<li>Sell IT infrastructure, cloud, cybersecurity, digital workplace, data &amp; AI, managed services, and consulting solutions.</li>
<li>Drive cloud adoption and digital transformation initiatives aligned with customer business objectives.</li>
<li>Identify cross-sell and upsell opportunities while expanding existing customer accounts.</li>
<li>Collaborate with technology partners, internal pre-sales teams, and Centres of Excellence (COEs) to develop winning solutions and proposals.</li>
<li>Manage the complete sales lifecycle, including opportunity qualification, solution positioning, commercial negotiations, RFPs/tenders, and deal closure.</li>
<li>Maintain an accurate sales pipeline, forecasts, and CRM records while ensuring achievement of assigned sales targets.</li>
</ul><h3 class="jobSectionHeader">Essential Skills</h3>
<ul><li>Strong enterprise account management and relationship-building skills.</li>
<li>Proven experience selling technology solutions to Public Sector, Energy, and BFSI customers.</li>
<li>Solid understanding of public cloud technologies, digital transformation, cybersecurity, infrastructure, and enterprise applications.</li>
<li>Excellent negotiation, presentation, written, and verbal communication skills.</li>
<li>Ability to engage and influence C-level executives, senior government officials, banking leaders, and other key stakeholders.</li>
<li>Demonstrated ability to collaborate effectively with globally distributed Centres of Excellence (COEs).</li>
<li>Strong organizational, analytical, and strategic planning skills with a results-oriented mindset.</li></ul></div></div></div></div>

Sales Account Manager

Jotun Group

<div>SUMMARY OF THE ROLE
We're looking for a Marketing Manager who can lead the development and execution of marketing strategies that enhance brand presence, drive sales growth, and expand market share in the decorative and protective paint segments.
 
This role demands strong market insight, strategic leadership, and the ability to align marketing initiatives with overall business objectives. 
 
This role is based in Muscat, Oman, reporting directly to the General Manager and will be a part of Jotun Oman management team.
Responsibilities:<ul><li>
Develop and implement marketing strategies with the Sales Manager to ensure strong brand and product positioning in the local market.</li><li>
Drive regional segment marketing plans locally to achieve growth and profitability targets.</li><li>
Lead and manage the marketing team, setting clear goals, coaching, and monitoring performance.</li><li>
Plan and execute marketing activities including research, product launches, advertising, and sales performance tracking.</li><li>
Collaborate on pricing and product strategies to boost market share and profitability.</li><li>
Manage budgets and brand initiatives such as promotions, events, and campaigns to enhance Jotun&rsquo;s image and market presence.</li></ul>
WHAT WE ARE LOOKING FOR AND WHAT WE OFFER
We are looking for:
<ul><li>7+ years' experience in B2B and B2C marketing, brand management, and product marketing.</li><li>
Bachelor's degree in marketing, business administration, communications, or a related field.</li><li>
People management experience is required</li></ul>
Competencies we look for:<ul><li>
Develops an ambitious but realistic business vision and translates it into a workable strategy.</li><li>
Identifies and seizes commercial opportunities; has a strong positive impact on business growth and profitability.</li><li>
Makes an impact; convinces and persuades others; promotes plans and ideas successfully</li><li>
Provides team with a clear sense of direction, inspires and coordinates others and keeps them focused on objectives.</li><li>
Understands the organization's informal rules and structures and utilizes political processes effectively to get things done</li><li>
Produces fresh and imaginative ideas and solutions; breaks away from tradition; promotes change and novelty</li></ul>
What we offer:
<ul><li>Competitive compensation and benefits</li><li>
Continuous learning opportunities and training activities through on-the-job training and our in-house learning Jotun Academy.</li><li>
Career development opportunities across multiple disciplines and geographies</li><li>
Leaders who focus on engaging and enabling their team, proven by consistently high employee feedback scores</li><li>
A supportive and inclusive company culture where you can be your authentic self</li><li>
A focus on having fun together through team buildings and social activities</li></ul> 
POSITION INFORMATION
Company:
Jotun Paints Co. L.L.C. 
Contract Type:
Regular
Time Type:
Full time
CLOSING DATE (dd.mm.yyyy):
07.08.2026
WHO WE ARE
Jotun&rsquo;s story in the MEIA region (Middle East, India and Africa) began in 1962, and has grown to include 18 legal entities committed to achieving success and growth of the Jotun Group. Throughout our history, we have focused on providing our employees with meaningful and challenging work, rewarding them through continued learning and development, underpinned by our values of Loyalty, Care, Respect and Boldness.
Jotun Paints Co. L.L.C., established in 1985, is one of the key markets within the MEIA region. With a production facility, 2 warehouses in Muscat and Salalah, and more than 180 employees, we aim to further strengthen Jotun&rsquo;s position in Oman through ambitious market growth plans that focus on innovation, efficiency and profitability.
Visit our Career Page to know more about life at Jotun.
Jotun&rsquo;s company culture welcomes and values differences in people. Our more than 10,200 employees on all continents represent 90 nationalities, four generations and diversity of professions, gender, abilities, ethnicities, beliefs, cultures etc. We are committed to represent the societies we operate in, promoting equality, equity and zero-tolerance for discrimination.
If you are applying to a position and require any additional support in the interview process, please let us know how we can accommodate this.
If you think that this role is what you could be doing next, apply now!</div>

Marketing Manager

The Chedi Muscat

The Chedi Muscat is a luxury 5-star beachfront resort in Oman that blends contemporary Asian design with traditional Omani architecture, offering elegant accommodations, world-class dining, spa, and wellness experiences.A Reservation &amp; Revenue Manager in the hospitality industry is responsible for maximizing hotel room revenue while ensuring the reservations department operates efficiently. This role combines revenue management, pricing strategy, forecasting, and reservations operations.Typical job responsibilities:<ul><li>Manage the hotel's reservations team and daily booking operations.</li><li>Develop pricing and inventory strategies to maximize occupancy and revenue.</li><li>Analyze booking trends, market demand, and competitor pricing.</li><li>Forecast occupancy, ADR (Average Daily Rate), and RevPAR (Revenue per Available Room).</li><li>Manage room inventory across direct and online distribution channels (OTAs, GDS, hotel website).</li><li>Prepare daily, weekly, and monthly revenue reports for management.</li><li>Coordinate with Sales, Front Office, and Marketing departments.</li><li>Ensure reservation policies and procedures are followed.</li><li>Train and supervise reservations staff.</li><li>Resolve reservation-related guest issues professionally.</li></ul>الراتب المدفوع: ﷼٧٠٠٫٠٠٠&nbsp;لكل شهرموقع العمل: بشكل شخصي

Reservation & Revenue Manager

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 179573
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role
 
 
 
 We are looking for an experienced Inventory Manager to join the Honda Parts team at OMASCO. The role is responsible for maintaining optimum stock levels, ensuring strong parts availability, supporting customer service levels, and driving inventory efficiency across the business.
 
 
 The successful candidate will manage parts planning, procurement, pricing, stock control, reporting, and aged stock reduction while working closely with principals, suppliers, sales, logistics, and aftersales teams. This role plays a key part in ensuring operational excellence, profitability, and smooth availability for customers and internal stakeholders.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Plan and manage inventory levels to ensure optimum stock availability while minimizing aged and obsolete stock.
 </li>
 <li>
 Review order recommendations and place accurate orders with principals and suppliers.
 </li>
 <li>
 Monitor stock movement, months of stock, service levels, and replenishment requirements.
 </li>
 <li>
 Plan and finalize initial parts orders for new model launches to ensure availability at launch.
 </li>
 <li>
 Support annual budget planning across different business channels and monitor performance against targets.
 </li>
 <li>
 Coordinate with principals on ordering plans and execution timelines.
 </li>
 <li>
 Manage parts pricing through pricing matrices, cost-plus pricing, model walk pricing, and periodic cost reviews.
 </li>
 <li>
 Support sales teams with pricing campaigns, bulk discounts, institutional orders, stock allocation, supersession, and alternate parts.
 </li>
 <li>
 Process principal orders within agreed timelines and coordinate shipments to meet business and customer requirements.
 </li>
 <li>
 Prepare MIS reports, principal reports, inventory reports, and performance updates.
 </li>
 <li>
 Act as a SAP power user by supporting system improvements, report design, end-user training, and database maintenance.
 </li>
 <li>
 Drive initiatives to liquidate ageing stock through pricing campaigns and write-off proposals where required.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful
 
 
 
 <ul>
 <li>
 Strong experience in inventory management, procurement, and automotive spare parts planning.
 </li>
 <li>
 Good understanding of parts pricing, stock replenishment, supplier ordering, and inventory control.
 </li>
 <li>
 Experience working with SAP Automotive modules, especially MM, SD, and WM.
 </li>
 <li>
 Ability to coordinate with principals, suppliers, sales, logistics, and aftersales teams.
 
 
 </li>
 </ul>
 
 About The Team
 
 
 
 You will be part of the Honda Parts team within OMASCO, working closely with the National Parts Manager and collaborating with sales, aftersales, logistics, suppliers, and principal partners. The team is focused on ensuring high parts availability, strong customer support, efficient stock management, and profitable parts operations across the business.
 
 
 This is a collaborative environment where accurate planning, proactive communication, and operational discipline are essential to delivering a seamless experience for internal and external customers.
 
 
 
 What Equips You For The Role
 
 
 
 <ul>
 <li>
 Diploma, Graduate degree, or B-Tech Engineering qualification.
 </li>
 <li>
 Minimum 5 years of experience in procurement or inventory management, ideally within automotive spare parts and accessories.
 </li>
 <li>
 Strong knowledge of automotive parts, supersessions, replacements, recall parts, and stock control processes.
 </li>
 <li>
 Experience in managing stock availability, aged inventory, pricing, and parts profitability.
 </li>
 <li>
 Strong understanding of SAP, Syncron demand forecasting, Honda web-based systems, and MS Office applications.
 </li>
 <li>
 Good leadership, coaching, communication, and interpersonal skills.
 </li>
 <li>
 Ability to assess market trends, understand customer needs, and support business growth through effective inventory planning.
 </li>
 <li>
 Strong analytical and planning skills with the ability to interpret stock reports and demand trends.
 </li>
 <li>
 Strong MS Office skills, especially Excel and reporting tools.
 </li>
 <li>
 Good communication and stakeholder management skills.
 </li>
 <li>
 Strong commercial awareness with a focus on profitability, margins, and customer service.
 </li>
 <li>
 Ability to manage multiple priorities and deliver within agreed timelines.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Automotive
 
 
 
 A major division of the UAE-based Al-Futtaim Group of companies,
 
 Al-Futtaim Automotive
 
 is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
 
 
 Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world&rsquo;s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
 
 
 We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
 
 
 We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial &amp; construction equipment.
 
 
 What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path.
 
 This is Al-Futtaim Automotive and we empower talent to move forward.
 
</div>

Inventory Manager | Al-Futtaim Automotive | OMASCO

ahlibank

<div>
 
 SUMMARY OF ROLE:
 
 
 Relationship Manager is responsible for managing a portfolio of Corporate Islamic accounts, ensuring compliance with the Bank&rsquo;s policies and regulatory requirements, and securing sales that align with the business plan. This role focuses on nurturing existing customer relationships, acquiring new business, and contributing to the bank&rsquo;s growth within the Islamic finance sector.
 
 
 
 KEY RESPONSIBILITIES:
 
 
 
 Responsibilities
 
 
 
 Contribute to Business Plan Development
 
 
 Identify income-generating opportunities in targeted markets and industries, contributing to the development of the bank&rsquo;s overall business plan.
 
 
 
 Account Relationship Management
 
 
 Manage relationships with existing corporate clients, focusing on maximizing account profitability while adhering to the Bank&rsquo;s Credit policies.
 
 
 
 Credit Proposal Analysis and Recommendations
 
 
 Analyze, evaluate, and process corporate credit proposals, providing suitable recommendations based on thorough assessments.
 
 
 
 New Customer Acquisition
 
 
 Establish new account relationships with prospective customers within the designated sector, expanding the bank&rsquo;s portfolio.
 
 
 
 Credit Proposal Preparation
 
 
 Prepare high-quality and timely credit proposals for analysis and approval, ensuring they are in line with the assigned authority level.
 
 
 
 Risk Management
 
 
 Identify high-risk situations early and take appropriate actions to handle and recover those situations effectively.
 
 
 
 Customer Engagement and Relationship Development
 
 
 Meet with key bank customers, both existing and potential, to sustain and strengthen ongoing profitable relationships.
 
 
 
 Cross-selling Products and Services
 
 
 Promote and cross-sell the bank&rsquo;s range of products and services to meet the evolving needs of clients.
 
 
 
 Positive Market Representation
 
 
 Represent and project a positive image of the bank in the market, enhancing the bank&rsquo;s presence and reputation within the industry.
 
 
 
 
 Requirements
 
 
 &bull; Omani nationals only
 
 &bull; Bachelors Degree in Finance, Accounting, Economics, or any other related fields.
 
 &bull; 5+ years of relevant expereince in a banking sector.
 
 
 
 
</div>

Relationship Manager - Large Corporate - Ahli Islamic

Pure planet

Job Description: Host (Specialty Coffee Shop &amp; Caf&eacute; Concept)Position SummaryThe Host is a key frontline position responsible for creating the first and lasting impression of the brand by delivering exceptional guest experiences from arrival until departure. The role acts as the face of the caf&eacute;, welcoming guests, managing seating flow, coordinating with service teams, handling guest inquiries, and ensuring every customer receives warm, professional, and personalized hospitality.The ideal candidate must have excellent communication skills, a strong hospitality mindset, professional appearance, and the ability to create a welcoming atmosphere aligned with premium caf&eacute; service standards.Key ResponsibilitiesGuest Welcome &amp; First Impression<ul><li>Welcome every guest warmly and professionally upon arrival.</li><li>Provide a positive first impression that reflects the brand identity and hospitality standards.</li><li>Greet customers with confidence, friendliness, and genuine engagement.</li><li>Recognize returning guests and create personalized interactions.</li><li>Maintain a welcoming and comfortable environment at the entrance and waiting area.</li></ul>Guest Seating &amp; Flow Management<ul><li>Manage guest seating arrangements efficiently.</li><li>Coordinate table availability with service teams.</li><li>Maintain accurate awareness of:</li><li>Available tables</li><li>Waiting guests</li><li>Reservations</li><li>Special requests</li><li>Manage guest waiting lists during peak periods.</li><li>Ensure smooth customer flow from entrance to seating.</li></ul>Customer Service Excellence<ul><li>Understand guest needs and provide appropriate assistance.</li><li>Explain caf&eacute; concepts, menu highlights, promotions, and special offerings.</li><li>Recommend products and experiences when appropriate.</li><li>Handle guest requests professionally and promptly.</li><li>Ensure guests feel valued throughout their visit.</li></ul>Reservation &amp; Guest Communication<ul><li>Manage reservations and special arrangements.</li><li>Confirm guest bookings when required.</li><li>Record guest preferences and special occasions.</li><li>Coordinate VIP visits, events, and group reservations.</li><li>Communicate guest requirements clearly with the operations team.</li></ul>Coordination with Operations Team<ul><li>Work closely with:</li><li>Store Manager</li><li>Servers</li><li>Baristas</li><li>Kitchen Team</li><li>Cashiers</li><li>Communicate table status and guest requirements.</li><li>Support service teams during busy periods.</li><li>Ensure smooth handover of guest information.</li></ul>Complaint Handling &amp; Guest Recovery<ul><li>Listen to guest concerns professionally.</li><li>Resolve minor issues within authority.</li><li>Escalate complaints to the Store Manager when required.</li><li>Follow service recovery procedures.</li><li>Maintain a calm and positive attitude in challenging situations.</li></ul>Brand Presentation &amp; Standards<ul><li>Maintain professional grooming and appearance.</li><li>Ensure entrance, reception, and waiting areas are clean and organized.</li><li>Follow company service standards and SOPs.</li><li>Represent the brand values at all times.</li><li>Create a premium and memorable hospitality experience.</li></ul>Sales &amp; Customer Engagement Support<ul><li>Support sales growth through:</li><li>Menu recommendations</li><li>Product awareness</li><li>Promotion communication</li><li>Guest engagement</li><li>Encourage repeat visits by building customer relationships.</li><li>Collect guest feedback and share insights with management.</li></ul>Reporting &amp; Guest Feedback<ul><li>Record customer feedback and observations.</li><li>Report recurring guest concerns.</li><li>Support customer satisfaction monitoring.</li><li>Provide feedback regarding guest preferences and service improvements.</li></ul>Required Qualifications<ul><li>Diploma or Degree in Hospitality, Tourism, Business, or related field preferred.</li><li>Minimum 2&ndash;3 years of experience in:</li><li>Specialty coffee shops</li><li>Premium caf&eacute;s</li><li>Restaurants</li><li>Hotels</li><li>Luxury hospitality environments</li><li>Experience in a guest-facing hospitality role is highly preferred.</li></ul>Mandatory Knowledge &amp; SkillsHospitality KnowledgeStrong understanding of:<ul><li>Guest experience standards</li><li>Caf&eacute; and restaurant operations</li><li>Table management</li><li>Service flow</li><li>Customer engagement</li><li>Hospitality etiquette</li></ul>Communication Skills<ul><li>Excellent verbal communication skills.</li><li>Professional and confident guest interaction.</li><li>Ability to communicate clearly with different departments.</li><li>Ability to handle difficult situations professionally.</li><li>Strong listening and problem-solving skills.</li></ul>Customer Experience Skills<ul><li>Ability to create emotional connections with guests.</li><li>Strong attention to guest details.</li><li>Ability to recognize customer needs.</li><li>Positive and welcoming personality.</li><li>Service-oriented mindset.</li></ul>Systems Knowledge (Mandatory / Preferred)Knowledge of:<ul><li>POS Systems</li><li>Table Management Systems</li><li>Reservation Systems</li><li>Customer Feedback Platforms</li><li>CRM / Loyalty Systems (preferred)</li></ul>Ability to:<ul><li>Check table availability.</li><li>Manage reservations.</li><li>Support customer records and feedback.</li><li>Coordinate guest information through digital systems.</li></ul>Microsoft Office Skills (Preferred)Basic knowledge of:<ul><li>Microsoft Excel &ndash; guest feedback tracking and reports.</li><li>Microsoft Word &ndash; documentation.</li><li>Microsoft Outlook &ndash; communication.</li></ul>Additional Requirements<ul><li>Excellent personal grooming and professional appearance.</li><li>Strong personality with a positive attitude.</li><li>Passion for hospitality and customer service.</li><li>Ability to work in a fast-paced environment.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to stand for extended periods.</li><li>Additional languages are an advantage.</li></ul>Core Competencies<ul><li>Guest Experience Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Emotional Intelligence</li><li>Professional Presentation</li><li>Problem Solving</li><li>Team Collaboration</li><li>Customer Relationship Building</li><li>Attention to Detail</li><li>Positive Attitude</li><li>Brand Representation</li></ul>Key Performance Indicators (KPIs)<ul><li>Guest Satisfaction Score</li><li>Customer Feedback Rating</li><li>Welcome &amp; Greeting Standards Compliance</li><li>Reservation Accuracy</li><li>Waiting Time Management</li><li>Complaint Resolution Effectiveness</li><li>Guest Retention &amp; Repeat Visits</li><li>Service Audit Scores</li><li>Professional Appearance Compliance</li><li>Team Communication Effectiveness</li></ul>Role ImportanceThe Host is considered the Brand Ambassador and Guest Experience Leader at the entrance of the caf&eacute;. This position plays a critical role in shaping customer perception, creating memorable experiences, increasing customer loyalty, and ensuring the caf&eacute; delivers premium hospitality standards from the first interaction.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Cafe Shop Host

Job Description: Server / Waiter / Waitress (Specialty Coffee Shop &amp; Caf&eacute; Concept)Position SummaryThe Server / Waiter / Waitress is responsible for delivering exceptional table service by providing professional, friendly, and efficient hospitality to guests. The role ensures accurate order taking, proper food and beverage service, guest satisfaction, and adherence to company service standards.The ideal candidate must have strong customer service skills, good product knowledge, attention to detail, and the ability to create a memorable dining experience in a specialty coffee shop, bakery, and caf&eacute; environment.Key ResponsibilitiesGuest Service Excellence<ul><li>Welcome and serve guests professionally according to caf&eacute; service standards.</li><li>Provide friendly, attentive, and personalized service throughout the guest journey.</li><li>Ensure guests receive a comfortable and enjoyable dining experience.</li><li>Anticipate guest needs and provide prompt assistance.</li><li>Maintain a positive and professional attitude at all times.</li></ul>Order Taking &amp; Menu Knowledge<ul><li>Present menus and explain food and beverage offerings.</li><li>Provide recommendations based on guest preferences.</li><li>Have complete knowledge of:</li><li>Coffee beverages</li><li>Signature drinks</li><li>Breakfast items</li><li>Bakery and pastry products</li><li>Desserts</li><li>Food ingredients and allergens</li><li>Take guest orders accurately and communicate them properly to the kitchen and bar teams.</li><li>Confirm special requests, modifications, and dietary requirements.</li></ul>Food &amp; Beverage Service<ul><li>Serve food and beverages according to company service standards.</li><li>Ensure proper presentation before serving.</li><li>Follow correct service sequence and table etiquette.</li><li>Monitor guest satisfaction during service.</li><li>Perform table checks and follow up with guests.</li><li>Clear and reset tables efficiently.</li></ul>Table Management &amp; Guest Experience<ul><li>Maintain assigned tables and service areas.</li><li>Ensure tables are clean, organized, and properly set.</li><li>Assist with guest seating and table turnover when required.</li><li>Coordinate with Host, Barista, Kitchen, and Cashier teams.</li><li>Support smooth guest flow during busy periods.</li></ul>Sales &amp; Upselling<ul><li>Recommend additional products to enhance the guest experience.</li><li>Promote:</li><li>Signature beverages</li><li>Desserts</li><li>Pastries</li><li>Seasonal promotions</li><li>New menu items</li><li>Support achievement of sales targets through effective product recommendations.</li></ul>Order Accuracy &amp; Coordination<ul><li>Ensure all orders are entered correctly into the POS system.</li><li>Verify food and beverage items before serving.</li><li>Coordinate with kitchen and bar teams regarding:</li><li>Order status</li><li>Special requests</li><li>Delays</li><li>Guest concerns</li><li>Maintain communication between guests and operations team.</li></ul>Guest Complaints &amp; Service Recovery<ul><li>Listen to guest concerns professionally.</li><li>Handle minor service issues with a positive attitude.</li><li>Escalate serious concerns to the Supervisor or Store Manager.</li><li>Support service recovery procedures to maintain guest satisfaction.</li></ul>Cash &amp; POS Support<ul><li>Process guest bills and payments when required.</li><li>Ensure accuracy of orders and charges.</li><li>Understand POS functions including:</li><li>Order entry</li><li>Table management</li><li>Bill printing</li><li>Payment processing</li><li>Maintain accountability for assigned transactions.</li></ul>Cleanliness &amp; Food Safety<ul><li>Maintain cleanliness of service areas.</li><li>Follow HACCP and food safety procedures.</li><li>Ensure proper handling of food and beverages.</li><li>Maintain personal hygiene and grooming standards.</li><li>Follow opening, running, and closing procedures.</li></ul>Required Qualifications<ul><li>Minimum 1&ndash;3 years of experience as a Server, Waiter, Waitress, or Caf&eacute; Crew member.</li><li>Experience in:</li><li>Specialty coffee shops</li><li>Restaurants</li><li>Hotels</li><li>Bakeries</li><li>Premium caf&eacute; concepts</li><li>Hospitality training is preferred.</li></ul>Mandatory Knowledge &amp; SkillsService Knowledge<ul><li>Understanding of caf&eacute; and restaurant service standards.</li><li>Table service procedures.</li><li>Guest handling techniques.</li><li>Food and beverage presentation.</li><li>Basic knowledge of hospitality etiquette.</li></ul>Product KnowledgeMust understand:<ul><li>Coffee beverages</li><li>Bakery and pastry products</li><li>Breakfast menu items</li><li>Food ingredients</li><li>Allergens and dietary requirements</li><li>Beverage pairing recommendations</li></ul>Customer Service Skills<ul><li>Excellent communication skills.</li><li>Friendly and approachable personality.</li><li>Ability to handle different types of guests.</li><li>Strong attention to detail.</li><li>Ability to work under pressure during peak hours.</li><li>Positive attitude and teamwork.</li></ul>Systems Knowledge (Mandatory / Preferred)Knowledge of:<ul><li>POS Systems</li><li>Restaurant Ordering Systems</li><li>Table Management Systems</li><li>Digital Menu Systems</li><li>Loyalty/CRM Systems (preferred)</li></ul>Ability to:<ul><li>Enter orders accurately.</li><li>Process guest requests.</li><li>Support sales and service reporting.</li><li>Use digital ordering tools when required.</li></ul>Microsoft Office Skills (Preferred)Basic knowledge of:<ul><li>Microsoft Excel</li><li>Microsoft Word</li><li>Microsoft Outlook</li></ul>Additional Requirements<ul><li>Professional appearance and excellent grooming standards.</li><li>Strong hospitality mindset and customer-focused attitude.</li><li>Ability to stand and walk for extended periods.</li><li>Flexible to work weekends, holidays, and rotating shifts.</li><li>Ability to work effectively as part of a service team.</li><li>Additional language skills are an advantage.</li></ul>Core Competencies<ul><li>Customer Service Excellence</li><li>Hospitality Mindset</li><li>Communication Skills</li><li>Product Knowledge</li><li>Teamwork &amp; Collaboration</li><li>Attention to Detail</li><li>Speed &amp; Efficiency</li><li>Problem Solving</li><li>Professional Appearance</li><li>Positive Attitude</li><li>Accountability</li></ul>Key Performance Indicators (KPIs)<ul><li>Guest Satisfaction Score</li><li>Service Speed</li><li>Order Accuracy</li><li>Upselling Performance</li><li>Customer Feedback Rating</li><li>Table Turnover Efficiency</li><li>Menu Knowledge Assessment</li><li>Service Standard Compliance</li><li>Cleanliness &amp; Hygiene Score</li><li>Attendance &amp; Punctuality</li><li>Teamwork Performance</li></ul>Role ImportanceThe Server / Waiter / Waitress plays a critical role as the direct connection between the brand and the guest. This position represents the caf&eacute;&rsquo;s hospitality standards by creating memorable experiences, ensuring service excellence, increasing customer loyalty, and supporting overall business performance.Pay: RO1.000 - RO2.000 per monthWork Location: In person

Cafe Server / Waiter / Waitress

Explore 78+ Manager of sales in Muscat this August. Find roles across top companies and apply now to boost your career.