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area manager i , operations

manager of supply chain

Amazon

<div>
 
 Description
 
 
 
 Come build the future with us. What unites all Amazonians across teams and geographies is that we all strive to delight Customers and make their lives easier. Together we are building the future, one innovative product, service, and idea at a time.
 
 
 We are looking for a motivated individual to join the Inventory Health Team( Supply Chain Execution) and build innovative solutions for our Vendors, Sellers &amp; liquidators with the help of data driven critical thinking.
 
 
 We are hiring Program Manager to run complex and cross functional supply chain projects. This role is a part of the centralized supply chain planning function at Amazon AMET. The role is very much like an internal consulting role where the incumbent will drive large high impact projects in supply chain. These projects will typically involve designing and building complex new processes, driving technology solutions, driving large cost reduction or efficiency improvement initiatives or launching exciting new supply chain models.
 
 
 The incumbent will be own the following -
 
 
 <ul>
 <li>
 They will be responsible for working with finance, supply chain execution, transportation and other Amazon teams to identify pain points and scope out large high impact projects
 </li>
 <li>
 They will be responsible for driving cost benefit analysis and go/no-go decisions on various initiatives
 </li>
 <li>
 Once a go decision is made, the program manager will work to evolve a plan and timeline for execution.
 </li>
 <li>
 The program manager will develop a roadmap and metrics to measure progress of the initiative they own. They will also own writing reports/documents that detail the progress to leadership on a frequent basis
 </li>
 <li>
 They will liaise across functions to drive their project and help clear issues and bottlenecks.
 </li>
 <li>
 They will work with technology teams to scope out and drive any tech changes that are needed
 
 
 </li>
 </ul>
 Above all, we expect program managers to be single threaded owners for their initiatives. This is a high ownership position where you directly control your destiny.
 
 
 Program Managers are expected to drive high-impact projects. Depending on the project, clear financial or other impact goals will be set forth. It is the program manager's responsibility to ensure they drive the program towards achieving those goals.
 
 
 
 Basic Qualifications
 
 
 
 <ul>
 <li>
 5+ years of program or project management experience
 </li>
 <li>
 Experience using data and metrics to determine and drive improvements
 </li>
 <li>
 Experience owning program strategy, end to end delivery, and communicating results to senior leadership
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 2+ years of driving process improvements experience
 </li>
 <li>
 Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
 
 
 </li>
 </ul>
 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Souq.com for E-Commerce LLC
 
 
 Job ID: A3124266
</div>

Inventory Health PM, Supply Chain

Americana Restaurants

<div>
 
 
 Who we are?
 
 
 
 Americana Restaurants is a leading restaurant operator and food &amp; beverage platform in the MENA region. With a legacy that dates back to 1964, we&rsquo;ve grown to represent and manage some of the world&rsquo;s most beloved restaurant brands including KFC, Pizza Hut, Hardee&rsquo;s, Krispy Kreme, and many more across over 12 countries. Our commitment to operational excellence, innovation, and customer satisfaction continues to drive our growth and success in the region.
 
 
 As we expand, we're looking for passionate professionals who thrive in fast-paced, dynamic environments. If you're driven by purpose and motivated to make an impact, we'd love to have you on our team.
 
 
 
 
 
 
 Role Purpose:
 
 
 
 The
 
 Assistant Manager Supply Chain
 
 will own the planning cycle across local &amp; imported materials aligning demand &amp; supply and partnering across Procurement, Logistics, Finance &amp; Operations to deliver OTIF excellence. You&rsquo;ll also level‑up our analytics Power BI, Power Query, and automation tools to unlock speed and precision.
 
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 To ensure that strategic material planning processes are in place to enable operational and production continuity.
 </li>
 <li>
 Takes a coordinating lead, working closely with internal and external parties to ensure supply of materials is in place to satisfy production requirements.
 </li>
 <li>
 Deliver efficient, effective, and flexible solutions to meet production requirements. This role holds people and budgetary management responsibilities dependent on the size and structure of the organization.
 </li>
 <li>
 Contribute to the creation and implementation of best practice MP&amp;L vision, strategy, policies, processes, and procedures to aid and improve operational performance.
 </li>
 <li>
 Ensure that material scheduling strategy and processes are in place and work effectively to ensure material supply meets production requirements, whilst optimizing costs.
 </li>
 <li>
 Collaborate with internal and external stakeholders to forecast, plan and facilitate on-time materials to the production line as and when required avoiding disruption to production.
 </li>
 <li>
 Ensure that any Material Requirements Planning system (MRP) or IT system in place is effective and that data is accurate and up to date and resolve any issues as required Investigate and implement system enhancement initiatives.
 </li>
 <li>
 Design, develop and implement processes and work with suppliers on continuous improvement initiatives.
 </li>
 </ul>
 
 
 
 
 
 You&rsquo;ll bring:
 
 
 <ul>
 <li>
 Engineering degree (Industrial/Mechanical or relevant)
 </li>
 <li>
 5-8+ yrs in Supply Chain Planning with hands‑on MRP experience (Oracle Fusion or similar)
 </li>
 <li>
 Leadership of planners; outstanding communication &amp; prioritization
 </li>
 <li>
 Bonus: Power BI, Power Query, and automation (VBA/Python)
 </li>
 </ul>
 
 
</div>

Assistant Manager Supply Chain

Nestlé

<div>
 
 POSITION SNAPSHOT
 
 
 
 Location: Cairo, Egypt
 
 
 Company: Nestl&eacute; Egypt
 
 
 Full-time
 
 
 
 Position Summary
 
 
 
 The role is responsible for ensuring the smooth and efficient importation, transportation, and distribution of raw materials, packaging materials, and finished goods for IMS and third‑party operations. It includes managing a small operational team to secure stock availability and prevent sales loss. The position oversees shipments across the MENA region, coordinates closely with IMS and external suppliers, and manages end‑to‑end triangular invoicing. It maintains strong relationships with key external partners&mdash;such as freight forwarders, shipping lines, and inspection agencies&mdash;while collaborating internally to support sales targets, product launches, and cost optimization. The role also ensures timely, cost‑effective movement of goods, accurate SAP transactions, and consistent customer order fulfillment to maintain high customer satisfaction levels
 
 
 
 A DAY IN THE LIFE &hellip;
 
 
 
 <ul>
 <li>
 Supervise all import and export activities required for the smooth execution of the order replenishment process, including customs clearance and international sea freight bookings.
 </li>
 <li>
 Maintain regular and consistent communication with all stakeholders involved in the end‑to‑end Supply Chain process (e.g., Supply Planners, Import Clearing Officers, CS&amp;D Managers, Suppliers, Regulatory teams, Shipping Lines, Globe, Finance) on IMS‑related matters.
 </li>
 <li>
 Accelerate clearance procedures with customers/clusters and ensure timely stock readiness for sale in coordination with Demand Planners and Import Clearance Officers.
 </li>
 <li>
 Drive cost reduction and streamline documentation lead times by conducting process mapping with suppliers and inspection companies; apply Lean methodologies with external partners to achieve TDC (Total Delivery Cost) savings and eliminate demurrage.
 </li>
 <li>
 Ensure monthly adherence to functional health checks and conduct periodic reviews of General Shipping Instructions (GSI) to effectively manage risks and identify opportunities.
 </li>
 <li>
 Build and maintain strong relationships with Category Supply Planners, IMS suppliers, and clusters by initiating regular alignment meetings and reviews to manage exceptions and resolve potential issues (e.g., DOR, WOR, MOR, QOR).
 </li>
 <li>
 Monitor IMS (Inter‑Market Supply) claims and ensure closure with suppliers within the agreed lead time.
 
 
 </li>
 </ul>
 
 What Will Make You Successful&hellip;
 
 
 
 <ul>
 <li>
 Minimum of 3&ndash;4 years of solid experience in Import/Export operations or within the shipping industry.
 </li>
 <li>
 Strong understanding of best practices, processes, and alignment requirements within Intermarket Supply partnerships and supply planning.
 </li>
 <li>
 Familiarity with shipping industry systems and digital platforms, with the ability to utilize carriers&rsquo; portals for cargo visibility and shipment tracking.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, International Procurement, Materials Management, or a related field.
 </li>
 <li>
 Knowledge of International Trade, banking instruments, and customs laws and regulations is considered an advantage.
 </li>
 <li>
 Experience in business improvement or process optimization projects.
 </li>
 </ul>
</div>

Assistant Manager, Supply Chain Operations

Coca-Cola HBC

<div>
 
 
 Department:
 
 Technology Strategy &amp; Operations
 
 
 
 Location:
 
 Egypt, Greece, Bulgaria
 
 
 
 
 
 
 The Digital Learning &amp; Content Leader
 
 strengthens organizational capability by designing, developing and delivering high quality learning experiences that simplify complex operational and technical processes. The role will support diverse audiences&mdash;including Product Managers, Platform Owners, Engineers, and business users&mdash;by transforming expert knowledge across Supply Chain area - Logistics, Manufacturing &amp; Maintenance, Planning, Procurement and Finance into accessible learning resources that support adoption, improve performance, and reduce support dependency.
 
 
 
 
 
 
 PURPOSE OF THE ROLE:
 
 
 
 &bull; Build a strong, continuous learning culture across functions and the wider business.
 
 
 &bull; Translate technical and operational processes into clear, user friendly learning experiences.
 
 
 &bull; Support key digital platforms and functional processes through structured training and high quality content.
 
 
 &bull; Equip users with the knowledge and confidence to work efficiently and independently.
 
 
 &bull; Drive digital dexterity by creating and delivering engaging, effective learning experiences
 
 
 
 
 
 
 YOUR KEY RESPONSIBILITIES:
 
 
 
 Learning Strategy &amp; Content Development
 
 
 &bull; Define and execute a cross functional learning content strategy aligned with digital capability goals.
 
 
 &bull; Partner with Product, Engineering, Service Management, and Functional Leads to identify learning needs.
 
 
 &bull; Create modular, scalable learning paths tailored to user groups, different personas, skill levels and system maturity.
 
 
 Technical Training &amp; Enablement
 
 
 &bull; Plan, coordinate and deliver clear and engaging platform training
 
 
 &bull; Manage training delivery end to end: logistics, audience communication, execution, and follow up.
 
 
 &bull; Publish training calendars, recordings, and materials in appropriate learning hubs.
 
 
 Content Creation &amp; Knowledge Assets
 
 
 &bull; Produce high quality learning materials including:
 
 
 o step by step guides
 
 
 o video demos and walkthroughs
 
 
 o infographics, diagrams, visual job aids
 
 
 o microlearning and LMS modules
 
 
 &bull; Maintain knowledge repositories and keep content structured, accurate, and up to date.
 
 
 &bull; Update materials based on feedback, incidents, release updates, and analytics.
 
 
 Webinars &amp; Community Engagement
 
 
 &bull; Host webinars, Q&amp;A sessions, onboarding sessions, and communities of practice.
 
 
 &bull; Use engagement methods such as polls, surveys, and interactive elements.
 
 
 &bull; Collaborate with platform teams, SIAM, product owners, and engineering teams to promote a strong learning culture.
 
 
 Continuous Improvement &amp; Analytics
 
 
 &bull; Track adoption, attendance, content engagement, and user feedback.
 
 
 &bull; Use insights to improve learning quality and address capability gaps.
 
 
 &bull; Ensure materials remain current with system and process changes.
 
 
 
 
 
 
 ARE THESE YOUR SECRET INGREDIENTS?
 
 
 
 Education &amp; Experience
 
 
 &bull; Bachelor&rsquo;s degree in Technical Communication, Education, Computer Science, Business, Marketing, or related fields.
 
 
 &bull; 3&ndash;5+ years of experience in content creation, instructional design, or digital training.
 
 
 &bull; Proven experience, producing high quality learning content, delivering training in complex or technical environments.
 
 
 &bull; Working with SAP is considered a strong advantage
 
 
 &bull; Experience partnering with product, engineering, and operational teams.
 
 
 Technical Skills
 
 
 &bull; Proficiency with Microsoft 365 (Teams, SharePoint, Viva Engage).
 
 
 &bull; Experience with enterprise platforms in Supply chain &ndash; Planning, Production, Procurement, Logistics, Manufacturing.
 
 
 &bull; Hands‑on experience with SAP
 
 
 &bull; Ability to create and edit visual and video content (Canva, Figma, screen recording tools).
 
 
 &bull; Familiarity with LMS platforms and knowledge management systems.
 
 
 &bull; Comfortable leveraging AI tools to enhance content creation.
 
 
 Core Skills
 
 
 &bull; Strong proficiency in both written and verbal English communication
 
 
 &bull; Ability to simplify complex technical and operational topics.
 
 
 &bull; Strong instructional design mindset.
 
 
 &bull; Excellent facilitation and presentation skills for both virtual and live audiences
 
 
 &bull; High attention to detail and structured working style.
 
 
 Behavioral Skills
 
 
 &bull; User centric mindset and empathy for diverse learning needs.
 
 
 &bull; Strong collaboration skills across technical and non technical functions.
 
 
 &bull; Adaptability in fast changing digital and operational environments.
 
 
 &bull; Proactive, reliable, and structured approach to work.
 
 
 
 
 
 
 ABOUT YOUR NEW TEAM:
 
 
 
 We are Coca-Cola Hellenic, a growth-focused consumer goods business and strategic bottling partner of the Coca-Cola Company. We bottle, distribute and sell an unrivalled range of products in 29 markets in Europe, Africa and Eurasia. As we do, we create value for all stakeholders, support socio-economic growth and build a more positive environmental impact.
 
 
 We bring together more than 30,000 people from over 70 nationalities, coming from five continents. The diversity of our markets, from mature to emerging economies, provides a wide range of attractive opportunities for growth.
 
 
 We nurture our talents. We give opportunities to people across all functions and levels, as well as different geographies, backgrounds and education. We are willing to take a risk on the people we believe in, even if they don&rsquo;t have the perfect experience. We have faith in what every person can be.
 
 
 And although we have so much to be proud of, we always stay humble. We believe the real magic happens &ndash; for us and for you &ndash; when we OPEN UP.
 
 
 
 
 
 
 AT COCA-COLA HBC, DIVERSITY HELPS US THRIVE
 
 
 
 At Coca-Cola HBC, we are an inclusive employer that thrives on diversity. This means our environment provides equal opportunities for all, regardless of race, color, religion, age, disability, sexual orientation, or gender identity. Join us in nurturing a culture where everyone belongs and contributes to our collective success.
 
</div>

Digital Learning & Content Leader – Supply Chain

<div>
 At JTI we celebrate differences, and everyone truly belongs.
 
 46,000 people from all over the world
 
 are continuously building their unique success story with us.
 
 83% of employees feel happy
 
 working at JTI.
 
 
 To make a difference with us, all you need to do is bring your
 
 human best.
 
 
 
 What will your story be? Apply now!
 
 
 
 Learn more jti.com
 
 
 
 
 Supply Chain Manager
 
 
 
 At JTI, we operate in a dynamic FMCG environment where supply chain excellence is critical to delivering the right products, at the right time, with the right quality and cost efficiency. Our Supply Chain function works closely with Marketing, Commercial Planning, Global Supply Chain, and Finance to ensure seamless production planning, inventory management, and logistics execution. Join us and play a key role in ensuring operational continuity and business performance!
 
 
 
 Position
 
 
 
 As the Supply Chain Manager, you will
 
 
 <ul>
 <li>
 Oversee production and finished goods supply by managing production and shipping schedules in line with inputs from Marketing, Commercial Planning, and GSC
 </li>
 <li>
 Monitor finished goods warehouse levels in close coordination with Warehousing, ensuring optimal inventory coverage and availability
 </li>
 <li>
 Resolve demand and supply mismatches by aligning stakeholders and driving timely plan updates based on identified outcomes
 </li>
 <li>
 Manage shelf life risks and quality control activities by ensuring compliance with QMS requirements, product testing standards, and extension management processes
 </li>
 <li>
 Monitor NTM levels across all SKUs, proactively identifying and escalating any potential write-off risks with clear mitigating actions
 </li>
 <li>
 Coordinate logistics operations by aligning shipment schedules, bookings, routes, and sourcing locations to support uninterrupted supply
 </li>
 <li>
 Track in-transit inventory and continuously update inventory projections to reflect shipment movements and changes
 </li>
 <li>
 Optimize logistics costs by monitoring and managing expenses such as demurrage, detention, and port charges
 </li>
 <li>
 Ensure robust controls and reporting by reconciling physical stock, sales, and financial systems on a monthly basis in collaboration with Internal Controls and Warehousing
 </li>
 <li>
 Produce accurate and timely monthly reports covering finished goods inventory coverage, shelf life status, production pipeline, write-offs, and ad-hoc supply chain topics
 </li>
 <li>
 Collaborate with FP&amp;A and Commercial Planning to plan, monitor, and manage cash flow impacts related to inventory positions and import schedules
 </li>
 <li>
 Ensure cash flow considerations are embedded into commercial proposals and adequately assessed with FP&amp;A and Management
 </li>
 <li>
 Lead the monthly demand planning cycle by organizing cross-functional meetings, highlighting demand updates, risks, and agreed action points
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 University degree in management, business, supply chain, or logistics is preferred
 </li>
 <li>
 Minimum of 3 years of experience in a managerial role related to supply chain management within the FMCG industry
 </li>
 <li>
 Fluent English and Arabic
 </li>
 <li>
 Strong working knowledge of SAP and advanced Microsoft Office tools
 </li>
 <li>
 Solid experience in production planning, inventory management, logistics coordination, and supply chain reporting
 </li>
 <li>
 Strong analytical capabilities with the ability to translate data into actionable insights and decisions
 </li>
 <li>
 Ability to manage multiple stakeholders and operate effectively in a fast-paced, cross-functional environment
 </li>
 <li>
 Structured, proactive, and able to take ownership of complex supply chain topics with a high level of accountability
 
 
 </li>
 </ul>
 
 What To Expect
 
 
 
 Expect wellbeing initiatives, flexible work arrangements, growth opportunities, and excellent benefits, including a unique family leave policy. For more details on local policies, speak with the Talent Advisor.
 
 
 Are you ready to join us? Build your success story at JTI. Apply now!
 
 
 Next Steps
 
 
 After applying, if selected, please anticipate the following within 1-3 weeks of the job posting closure Phone screening with Talent Advisor &gt; Assessment tests &gt; Interviews &gt; Offer. Each step is eliminatory and may vary by role type.
 
 
 At JTI, we strive to create a diverse and inclusive work environment. As an equal-opportunity employer, we welcome applicants from all backgrounds. If you need any specific support, alternative formats, or have other access requirements, please let us know.
</div>

Supply Chain Manager

adidas

<div>
 
 Purpose &amp; Overall Relevance For The Organisation
 
 
 
 The DC manager assume the responsibility for the management of the inbound product flow of adidas from suppliers until stocks are booked in addition to the management &amp; execution of the DC Operations and order book for customers by coordinating/matching supply and demand within the supply chain and ensuring orders are fulfilled on time &amp; in full.
 
 
 Managing and coaching the entire Inbound and DC team in Egypt and building strong cross functional relations within SCM functions and other stakeholders, with a focus on the Retail, Wholesale, eCom, and Finance teams.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Accountable for accurate and timely inbound product flow management of adidas product.
 </li>
 <li>
 Responsible for continuous streamlining of Inbound process and adhering to standards, policies, customs regulations &amp; controls.
 </li>
 <li>
 Operational management of the distribution center and transportation operations for both B2B &amp; B2C in Egypt.
 </li>
 <li>
 Coordinating internally with Logistics Provider to ensure excellent warehouse management and on-time delivery.
 </li>
 <li>
 Coordinate the release of themes &amp; campaigns with marketing/retail and ensure on time deliveries to the markets.
 </li>
 <li>
 Establish reporting criteria within the scope of Inbound &amp; DC Ops status and ensure reports are published as per the timelines.
 </li>
 <li>
 Support negotiations with 3PL and Transporters and initiate tender for contract renewals.
 </li>
 <li>
 Prepare with full diligence all related documents (invoices, packing lists, COO, &hellip; etc.) for Inbound and Outbound shipments to ensure accurate payment of customs duties and efficient clearance.
 </li>
 <li>
 Support the overall operations team by taking lead in timely submission of Global KPIs, inventory management.
 </li>
 <li>
 Coaching and managing of Egypt Inbound and DC operations team.
 </li>
 <li>
 Responsible for managing entire supply chain budget for Egypt - timely monitoring, and leading efficiency initiatives.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Continuously identify areas of improvement in supply chain operations which bring in efficiency or improve customer experience.
 </li>
 <li>
 Work cross-functionally with field operations and other functions to drive influence in capacity planning and management.
 </li>
 <li>
 Actively participate / lead SCM transformation initiatives like ecommerce capabilities, automation, DC network strategy, supply chain excellence etc.
 </li>
 <li>
 Collaborating with SCM cluster head, understanding the forecasted volumes and priorities, organizing and motivating all distribution center staff to achieve delivery of all customers&rsquo; orders on time.
 </li>
 <li>
 Preparing ad-hoc analysis, reports and new projects.
 </li>
 <li>
 Measures forwarder&rsquo;s performance on a regular basis and communicate to concerned parties for analysis and improvement recommendations.
 </li>
 <li>
 Responsible for local/Global 3PL account management and coordination from volume allocation, formulation and maintenance of processes, policies, contracts and standard operating procedures (SOP).
 </li>
 <li>
 Ensures that adidas follows all the local market requirements.
 
 
 </li>
 </ul>
 
 Key Relationships
 
 
 
 <ul>
 <li>
 Global: Yes
 </li>
 <li>
 Regional: Yes
 </li>
 <li>
 Local:
 </li>
 <ul>
 <li>
 Retail, Ecommerce, DPC and Wholesale business teams
 </li>
 <li>
 Finance
 </li>
 <li>
 3 PL &ndash; Freight forwards, Customs brokers, DC, and last mile service provider.
 
 </li>
 </ul>
 </ul>
 
 Skills And Experience Required
 
 
 
 <ul>
 <li>
 University degree in Management, Business, or Engineering. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 IT Skills &ndash; Advanced in MS Office (primarily Excel, PowerPoint); Power Bi and SAP experience preferred.
 </li>
 <li>
 Min. 6 years of overall work experience in Logistics &amp; Distribution Centre, preferably Apparel/Footwear and Retail/Ecom vertical
 </li>
 <li>
 Management experience for at least 2 years.
 </li>
 <li>
 University degree in Management. Logistics, Supply chain preferred and Post Graduation is a plus.
 </li>
 <li>
 Ability to manage a multi-faceted team in an operations environment, with an understanding of unified commerce principles.
 </li>
 <li>
 Strong track-record of problem-solving, including structuring problems, performing detailed analysis, and developing/implementing recommendations.
 
 
 </li>
 </ul>
 adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an equal opportunity employer.
</div>

Manager Distribution Center Operations

SC Johnson

<div>
 SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers &ndash; such as Raid&reg;, Glade&reg;, Ziploc&reg; and more, in virtually every country around the world. Together, we are creating a better future &ndash; for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
 
 
 
 Customer Fulfilment Associate Manager &ndash; MENAPT Cluster - SSC
 
 
 
 <ul>
 <li>
 Cairo, Egypt
 
 
 </li>
 </ul>
 
 Overview
 
 
 
 As part of the EMEA Shared Services Center, the Customer Fulfilment Associate Manager leads and develops a team responsible for delivering outstanding end-to-end customer fulfilment services for a defined portfolio of AMET domestic markets. The role is accountable for ensuring consistent, high-quality execution across order management, stock allocation, and customer service processes, while driving performance against service, case fill, and on-time delivery targets. In addition to day-to-day team leadership, the Associate Manager plays a key role in cross-functional collaboration with Sales, Supply Planning, Logistics, and other Supply Chain partners to proactively manage risks, resolve issues, and continuously improve ways of working.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead, coach, and develop a team of Customer Fulfilment Analysts, ensuring high performance, capability growth, and adherence to compliant, timely order and master data processing in SAP.
 </li>
 <li>
 Own and drive the customer fulfilment strategy for the assigned portfolio, ensuring high-quality, efficient order management aligned with standard processes, internal controls, and service level targets.
 </li>
 <li>
 Identify and deliver cost and efficiency improvements, leading initiatives that reduce cost to serve, penalties, rework, and operational inefficiencies across AMET fulfilment activities.
 </li>
 <li>
 Analyse operational KPIs and customer service metrics (e.g., case fill, OTIF, backlog, cancellations) to influence service, cost, and financial outcomes&mdash;prioritising actions that protect margins and P&amp;L exposure.
 </li>
 <li>
 Translate operational challenges into clear insights for senior stakeholders, enabling informed decisions and effective trade‑offs between service performance, cost efficiency, and financial impact.
 </li>
 <li>
 Oversee stock allocation decisions, working closely with Sales and Supply Chain to ensure aligned, transparent prioritisation during constrained supply situations.
 </li>
 <li>
 Ensure effective execution of new product introductions and delists, coordinating across Sales, Supply Planning, and logistics partners to maintain seamless customer transitions.
 </li>
 <li>
 Drive performance against key service KPIs, proactively managing risks, leading root cause analysis, and implementing corrective actions with cross‑functional teams.
 </li>
 <li>
 Embed a culture of continuous improvement, identifying opportunities to streamline processes, enhance customer fulfilment, and strengthen overall operational efficiency.
 
 
 </li>
 </ul>
 
 Experience You'll Bring
 
 
 
 <ul>
 <li>
 Fluent in English and Arabic both written and verbal
 </li>
 <li>
 Supply Chain Experience or understanding of end-to-end Supply Chain
 </li>
 <li>
 Previous experience in customer services and order management experience (desirable)
 </li>
 <li>
 Strong people leadership skills, including the ability to motivate, coach, and develop team members in a fast-paced, service-driven environment.
 </li>
 <li>
 Strong commercial and customer-centric mindset, with the ability to balance service performance, cost-to-serve, and business priorities across AMET markets
 
 
 </li>
 </ul>
 
 Behaviors You&rsquo;ll Need
 
 
 
 <ul>
 <li>
 Effective influencing, communication, and presentation skills, with the ability to engage confidently across functions and seniority levels.
 </li>
 <li>
 Strong problem-solving and analytical capabilities, with a structured approach to issue resolution and decision-making.
 </li>
 <li>
 Ability to build collaborative, trust-based relationships through professional, proactive, and customer-focused interactions.
 </li>
 <li>
 Continuous improvement mindset, with the ability to challenge existing processes and drive sustainable change.
 
 
 </li>
 </ul>
 
 This role is not eligible for relocation.
 
 
 
 
 What&rsquo;s in it for you?
 
 
 
 We offer an excellent opportunity for career development and progression, a highly collaborative work environment and an autonomous and flexible working culture where you will be able to add value and be recognized and rewarded.
 
 
 
 You need to be eligible to work in the country of application.
 
 
 
 
 Inclusion &amp; Diversity
 
 
 
 We&rsquo;re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
 
 
 We&rsquo;re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion.
</div>

Customer Fulfilment Associate Manager – MENAPT Cluster

Explore 1052+ Manager of supply chain in Cairo this May. Find roles across top companies and apply now to boost your career.