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manager rider engagement

Delivery Hero

<div>Company Description 
foodpanda is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Delivery Hero is seeking a Manager, Rider Engagement to drive a cohesive rider engagement strategy across APAC, Europe, and T&uuml;rkiye. This role will define global standards while enabling regional and local execution excellence. 
You will sit at the intersection of Operations, Product, Communications, and Data - shaping how we engage, inform, and retain our rider community across diverse regulatory and cultural environments. 
 
This role will serve as the single accountable owner for engagement governance, communication standards, event best practices, and operating model alignment. The objective is to create a scalable, data-driven engagement framework while ensuring local markets have the right team setup, ownership clarity, and capability to execute effectively. 
 
Key Responsibilities 
1. Global Rider Engagement Strategy<ul><li>
Develop and own three brands' cross-regional rider engagement framework.</li><li>
Define engagement maturity tiers and minimum standards across markets.</li><li>
Optimize rider lifecycle touchpoints (onboarding, activation, performance, retention, reactivation).</li><li>
Identify scalable best practices and reduce duplication across regions.</li></ul> 
2. Rider Communications Governance<ul><li>
Establish global communication principles, tone of voice, and governance standards.</li><li>
Improve clarity and consistency of in-app, push, email, and policy communications.</li><li>
Partner with Product, Legal, and Ops to ensure compliant and transparent messaging.</li><li>
Strengthen communication around sensitive topics (performance metrics, redispatch, POD, safety, fraud prevention).</li></ul> 
3. Rider Satisfaction &amp; Performance Analytics (RSAT Ownership)<ul><li>
Lead cross-regional RSAT analysis and standardize measurement methodology.</li><li>
Identify root causes of dissatisfaction and prioritize initiatives.</li><li>
Build structured reporting for senior leadership.</li><li>
Link engagement initiatives to core KPIs (retention, churn, working hours, fill rate, activation, reactivation).</li></ul> 
4. Rider Engagement Events &ndash; Best Practices &amp; ROI<ul><li>
Define global frameworks for rider engagement events (recognition, seasonal campaigns, loyalty initiatives, safety engagement).</li><li>
Develop scalable playbooks covering targeting, budgeting, execution, and measurement.</li><li>
Implement structured experimentation (control vs target group methodology).</li><li>
Establish ROI measurement standards to ensure data-backed investment decisions.</li></ul> 
5. Local Staffing &amp; Operating Model Optimization<ul><li>
Conduct cross-market assessment of rider engagement ownership and resourcing.</li><li>
Evaluate whether markets have the appropriate team structure, capability, and bandwidth.</li><li>
Recommend optimized operating models (centralized, hybrid, or local structures).</li><li>
Clarify role definitions, responsibilities, and governance mechanisms.</li><li>
Support implementation of revised structures where required.</li></ul> 
6. Cross-Regional Leadership &amp; Alignment<ul><li>
Lead structured cross-regional forums for alignment and knowledge sharing.</li><li>
Act as the central bridge between Global and Regional Ops.</li><li>
Influence stakeholders across APAC, EU, and TR without direct authority.</li><li>
Ensure engagement strategy aligns with broader business and operational priorities.</li></ul> 

Qualifications 
<ul><li>
4-6 years of experience in Engagement, Community, Operations, Marketplace, or Marketing roles.</li><li>
Proven experience managing multi-market or global programs.</li><li>
Strong analytical and data storytelling skills.</li><li>
Experience designing scalable frameworks and governance structures.</li><li>
Excellent stakeholder management skills across cultures and time zones.</li><li>
Experience in gig economy, logistics, mobility, or tech marketplace environments preferred.</li></ul> 
Key Competencies<ul><li>
Strategic thinking with operational execution</li><li>
Data-driven decision making</li><li>
Cross-cultural leadership</li><li>
Structured experimentation mindset</li><li>
Clear and empathetic communication</li></ul> 
Success Metrics<ul><li>
Measurable improvement in RSAT across regions.</li><li>
Increased rider retention and reduced churn.</li><li>
Adoption of standardised engagement and communication frameworks.</li><li>
Demonstrated ROI from engagement events and initiatives.</li><li>
Clear, optimized local engagement ownership model across markets.</li><li>
Improved consistency and clarity in rider communications.</li></ul></div>

Manager, Rider Engagement

Hot N Spicy Pvt Ltd

Job Title: Delivery Rider &ndash; North Nazimabad BranchCompany: Hot N SpicyLocation: North Nazimabad, KarachiJob Type: Full-timeJob DescriptionWe are looking for a reliable and responsible Delivery Rider to join our team at the North Nazimabad Branch. The rider will be responsible for delivering food orders to customers in a timely and professional manner, ensuring excellent customer service and maintaining company standards.Key Responsibilities<ul><li>Pick up and deliver food orders accurately and on time.</li><li>Ensure safe handling of food items during delivery.</li><li>Maintain delivery records and communicate effectively with the branch team.</li><li>Provide courteous service to customers and represent the company professionally.</li><li>Follow traffic rules and safety guidelines.</li></ul>Requirements<ul><li>Valid motorcycle license.</li><li>Own motorcycle (preferred).</li><li>Knowledge of Karachi routes, especially North Nazimabad and surrounding areas.</li><li>Good communication skills.</li><li>Responsible, punctual, and customer-focused.</li></ul>Pay: Rs30,000.00 per monthWork Location: In person

Delivery Rider

E-Lite Vape and Cigratte

E-Lite is urgently looking for (Part Time) Rider.Position 1Location: Karachi DHA phase-6 Rahat Commercial.Job Description✅Rider Must have own Bike.✅Part time Rider for Deliveries in Karachi-City.✅Pay: 15,000.00 (PKR) - 20,000.00 (PKR) per month✅Per order Rs.150.✅Job Types: Full-time, Part-time &ndash; 5 Hours in a Day (3 PM to 8 PM)✅Work Location: In personInterested? Send your CV to careers@e-lite.com.pk and mentioned job title in the subject line. Or WhatsApp 0303-2827182Job Type: Part-timePay: Rs18,000.00 - Rs20,000.00 per monthWork Location: On the road

Part Time Rider - Karachi

Insta World Private Limited

Rider Required &ndash; Logistics Company (Karachi)We are hiring a Pickup Rider for our logistics company.Job Responsibilities:<ul><li>Pick up parcels from different vendors across Karachi</li><li>Deliver the parcels safely to our office</li></ul>Requirements:<ul><li>Must have a valid bike driving license</li><li>Should have good knowledge of Karachi routes</li><li>Must have his own motorcycle</li><li>Honest, responsible, and punctual</li></ul>Salary &amp; Benefits:<ul><li>Salary: PKR 32,000 per month</li><li>Fuel: Provided on a daily basis</li></ul>Job Type: Full-timePay: Rs32,000.00 per monthWork Location: In person

Pickup Rider Required For Logistics Company

Ideas Private Limited

<div>
 TitleAssistant Manager (E-Commerce Operations)Apply beforeMar 18, 2026CityKarachiResponsibilities
 
 
 <ul>
 <li>
 Manage e-commerce inventory levels to ensure optimal stock availability and minimize stockouts.
 </li>
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 Analyze sales performance and market trends to support strategic business decisions.
 </li>
 <li>
 Develop and maintain interactive sales dashboards using Excel and Power BI.
 </li>
 <li>
 Coordinate with product and supply chain teams to align inventory planning with demand forecasts.
 </li>
 <li>
 Monitor courier and rider performance, generating performance reports to improve delivery efficiency.
 
 
 </li>
 </ul>
 Requirements
 
 
 <ul>
 <li>
 2&ndash;4 years of experience in data analysis, preferably in e-commerce or retail operations.
 </li>
 <li>
 Proven experience in inventory management and sales performance analysis.
 </li>
 <li>
 Hands-on experience creating dashboards and reports using Excel and Power BI.
 </li>
 <li>
 Experience working with cross-functional teams such as supply chain, operations, and product teams.
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Data Science, Statistics, Mathematics, Business Analytics, Economics, Computer Science, or a related field.
 </li>
 <li>
 Relevant certifications in Data Analytics, Power BI, or Business Intelligence are a plus.
 
 
 </li>
 </ul>
 
 Required Skills:
 
 
 
 <ul>
 <li>
 Strong analytical and problem-solving abilities.
 </li>
 <li>
 Advanced proficiency in Microsoft Excel (pivot tables, formulas, data modeling).
 </li>
 <li>
 Solid knowledge of Power BI and data visualization best practices.
 
 
 </li>
 </ul>
 Benefits
 
 
 <ul>
 <li>
 Excellent Salary
 </li>
 <li>
 Medical Insurance
 </li>
 <li>
 Annual Leaves
 </li>
 <li>
 Provident Fund
 </li>
 <li>
 EOBI
 </li>
 <li>
 Annual Bonus
 </li>
 <li>
 Sick Leaves
 </li>
 <li>
 Casual Leaves
 </li>
 </ul>
</div>

Assistant Manager (E-Commerce Operations)

CORPORATE GIFTING

Job Title: Purchaser &amp; RiderCompany: CorporateGifting.pk Job Type: Full-time Location: Tariq Road Karachi Experience Required: 0&ndash;1 yearJob Overview:We are looking for a Purchaser &amp; Rider for our corporate gifting business. The role involves daily market visits, purchasing gift items and raw materials, handling deliveries, and coordinating with suppliers and vendors across Karachi.This position is ideal for someone who is active, trustworthy, and knows Karachi markets well.Key Responsibilities:&middot; Purchase gift items, packaging materials, and supplies from local markets&middot; Visit printing vendors, box makers, suppliers, and workshops&middot; Handle office deliveries, dispatches, and pickups&middot; Coordinate with suppliers regarding pricing, availability, and timelines&middot; Ensure materials are purchased as per instructions and budget&middot; Maintain basic records of purchases and expenses&middot; Support operations during peak seasons (Eid, New Year, corporate orders)Requirements:&middot; 0&ndash;1 year experience (fresh candidates welcome)&middot; Must have a valid bike license&middot; Own bike preferred (fuel allowance provided)&middot; Familiar with Karachi markets (Saddar, Tariq Road, Saddar stationery, etc. is a plus)&middot; Honest, punctual, and responsible&middot; Able to follow instructions and meet deadlines&middot; Basic Urdu communication (English is a plus)Salary &amp; Benefits:&middot; Market-competitive salary&middot; Fuel allowance&middot; Stable job in a growing corporate gifting business&middot; Opportunity to grow with the companyOffice Location: Tariq Road, KarachiEmail Address: career@corporategifting.pkPay: Rs20,000.00 - Rs30,000.00 per monthApplication Question(s):<ul><li>Do you have a bike ?</li></ul>License/Certification:<ul><li>License (Preferred)</li></ul>Work Location: In person

Purchaser and Rider

INTERSCAN

We have a fantastic, new opportunity for someone to join INTERSCAN&rsquo;s team as a Office Bike Rider, who will be responsible for handling clerical tasks in our office, handling communications, managing files, updating paperwork and other documents, and performing other general office clerk duties and errands.Responsibilities and Duties<ul><li>Basic Ms Excel</li><li>Picking up cheque from vendor.</li><li>Deposit cheque at the bank.</li><li>Documents delivery.</li><li>Documents to be send via TCS and Pakistan Post Office.</li><li>Helping IT team to pick and drop IT equipment&rsquo;s.</li><li>Internal office work like photocopy, binding at shops.</li></ul>Job Type: Full-timeWork Location: In person

Office Rider

Explore 448+ Manager rider engagement in Karachi this March. Find roles across top companies and apply now to boost your career.