account manager

concierge manager

customer care officer Jobs in Kuwait City

customer care officer

customer onboarding specialist Jobs in Kuwait City

customer onboarding specialist

customer service representative admin (mena | remote) Jobs in Kuwait City

national customer manager

DHL Express

<div>
 The job holder has to develop and achieve revenue and profit contribution objectives from an assigned list of Industry sectors based in the country. The National Customer Manager must ensure that the customers receive the highest levels of service from the Network, using a consultative selling approach, following DHL Global Sales process.
 
 
 
 Accountabilities:
 
 
 
 
 <ul>
 <li>
 Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner.
 </li>
 <li>
 Ensure that a high level of professional rapport is developed and maintained with all customers.
 </li>
 <li>
 Lead and direct country resources to identify and develop logistics and time and day definite service opportunities with designated industry customers.
 </li>
 <li>
 Develop strategies, service initiatives and contingency plans for the effective denial of competitor initiatives with the nominated customers to prevent split business and customer defection. Manage the development and delivery of services and solutions that provide consistency and re-usability to enable customers to achieve corporate objectives and gain competitive advantage through the application of Supply Chain Solutions to their business.
 </li>
 <li>
 Manage the effective segmentation of each customer to fully understand the customer&rsquo;s needs and to ensure DHL is targeting the right type of business to achieve long-term profitability objectives.
 </li>
 <li>
 Build and understand market share in industry segment responsible for by product.
 </li>
 <li>
 Follow DHL Global Sales Processes as well as call cycle and pipeline management.
 </li>
 <li>
 Identify, establish and manage multi-tiered relationships across customer and DHL organizations to ensure a long-term business partnership and achievement of corporate goals.
 </li>
 <li>
 Monitor customer performance, loyalty and satisfaction to measure success, business fluctuation and possible business at risk. Take appropriate corrective action internally and/or with the customer.
 </li>
 <li>
 Works cooperatively with others to achieve target and objectives. Accomplishes own tasks in support of team goals and actively offers to help colleagues. Supports group decisions.
 </li>
 <li>
 Develop and keep current an appropriate account strategy for each nominated customer. The strategy should include country level business plans that are aligned to global and regional strategies to achieve overall network objectives.
 </li>
 <li>
 Lead and manage customer presentations and proposals, ensuring there is a common understanding of service expectations and solutions, both with the customer and DHL.
 </li>
 <li>
 Manage all customer-related information by interacting with departments that contribute to effective customer service for the customer.
 </li>
 <li>
 Promote DHL brand image and values through own appearance and behavior so that it reflects DHL high standards and develops customers&rsquo; relationship.
 </li>
 <li>
 Lead and manage the development of business acquisition projects, customer supply chains and value added services with nominated accounts ensuring targeted revenue and profitability levels in line with plans.
 
 
 
 </li>
 </ul>
 
 Skills / Qualifications:
 
 
 
 
 <ul>
 <li>
 Problem Solving
 
 
 
 </li>
 </ul>
 This position will be the prime customer contact whenever DHL business is at risk due to issues such as competitive actions, dissatisfaction with DHL service etc. The job holder will have to resolve those problems in the most efficient way in order to retain the customers.
 
 
 
 <ul>
 <li>
 Planning and Organizing
 
 
 
 </li>
 </ul>
 The job holder has to establish actionable sales plans for managing prospects and existing customers. He/she will have to plan and organize himself in the most effective way and effective pipeline, route planning and call cycle, thereby covering the assigned clientele base. The job holder will have to organize time effectively to reach agreed revenue and profitability targets as well as the agreed commercial productivity standards.
 
 
 
 <ul>
 <li>
 Decision Making
 
 
 
 </li>
 </ul>
 The job holder will have to make decision during negotiation with customers related to volume and discount levels as well as additional services offered. The National Channel Account Manager will propose discount agreements to the National Channel Manager / National Sales Manager for approval.
 
 
 
 <ul>
 <li>
 Job Challenge
 
 
 
 </li>
 </ul>
 The key challenge of this job is to deliver the agreed levels of revenue and profit in the assigned industry, whilst meeting key customer needs. He/she deals with a wide range of nationalities inside and outside the company and is required to understand the cultural differences that may exist. Thus, being an advocate for the National Channel within DHL and being the advocate for DHL to the customer.
 
 
 Experience:
 
 
 
 <ul>
 <li>
 Minimum 3 years commercial logistics or supply chain management
 </li>
 <li>
 Commercially orientated
 </li>
 <li>
 Proven high performance of managing multinational, complex logistics accounts in a service industry would be an advantage
 </li>
 <li>
 Computer literate
 </li>
 <li>
 A proven track record in over achievement of objectives
 </li>
 <li>
 Strong number skills and presentation skills
 </li>
 <li>
 Comprehensive knowledge of DHL network, logistics or related industry
 </li>
 <li>
 Excellent planning, organizing and time management skills
 </li>
 <li>
 Relationship building and proven strong negotiation skills
 </li>
 <li>
 Ability to influence internally and externally
 </li>
 <li>
 Excellent communication and analytical skills
 </li>
 <li>
 Customer focus (Internal &amp; External)
 </li>
 <li>
 Personal Motivation and drive
 </li>
 <li>
 Strategic Account Management ability
 </li>
 <li>
 Team player and motivator
 
 
 
 </li>
 </ul>
 
 Educational
 
 
 Qualifications:
 
 
 
 
 <ul>
 <li>
 A minimum of Bachelor degree or equivalent
 </li>
 </ul>
</div>

National Customer Manager

Caf Cafe

Job Title: Store Supervisor (Arabic National) Location: KuwaitJob Type: Full-TimeJob Description: We are seeking a dynamic and experienced Store Supervisor (Arabic National) with a strong background in the Food &amp; Beverage industry to join our growing team in Kuwait. The ideal candidate will be responsible for overseeing store operations, leading the team, and ensuring excellent customer service while driving sales performance.Key Responsibilities:<ul><li>Oversee day-to-day store operations in line with brand standards and guidelines</li><li>Supervise, lead, and motivate the team to ensure high performance and productivity</li><li>Ensure excellent customer service and maintain high standards of food and beverage quality</li><li>Drive sales performance and achieve store targets</li><li>Initiate and execute Local Store Marketing (LSM) activities to improve topline sales</li><li>Manage stock control and inventory efficiently</li></ul>Key Skills &amp; Competencies:<ul><li>Strong leadership and people management skills</li><li>Solid product knowledge with planning and organizational abilities</li><li>Proactive with strong follow-up skills and initiative</li><li>Excellent customer service and sales skills</li><li>Knowledge of hygiene and food safety standards</li><li>Experience with POS and ordering systems (e.g., Foodics, Odoo)</li><li>Proficient in Microsoft Office</li><li>Fluent in English and Arabic</li><li>Energetic, adaptable, and results-driven</li></ul>Qualifications &amp; Requirements:<ul><li>Bachelor&rsquo;s degree in Hospitality Management or equivalent</li><li>Proven experience as a Store Supervisor or Store Manager in the F&amp;B industry</li><li>Minimum of 5 years relevant experience</li><li>Arab National</li><li>Valid Kuwait residency with transferable visa</li></ul>Job Types: Full-time, PermanentApplication Question(s):<ul><li>Are you Arabic National?</li></ul>Experience:<ul><li>Food and Beverages: 5 years (Preferred)</li></ul>

Store Supervisor (Arab National)

Google

<div>
 
 Minimum qualifications:
 
 
 
 <ul>
 <li>
 Bachelor's degree or equivalent practical experience.
 </li>
 <li>
 10 years of experience with cloud native architecture in a customer-facing or support role.
 </li>
 <li>
 Leadership experience such as people management, team lead, mentorship, or coaching.
 
 
 </li>
 </ul>
 
 Preferred qualifications:
 
 
 
 <ul>
 <li>
 Experience as a pre-business manager or a people manager in a technical customer-facing role within a professional services or business engineering team.
 </li>
 <li>
 Experience with software lifecycle, building tools, and architecting and developing software for distributed systems including data platforms, AI/ML, and infrastructure.
 </li>
 <li>
 Experience in managing a team through business processes, operations, and career development including account mapping, quota setting, quarterly/annual performance management, and managing information.
 </li>
 <li>
 Experience in engaging with, and presenting to, technical stakeholders and executive leaders including tailoring and delivering messages by audience, asking questions, and leading conversations that drive business opportunity.
 
 
 </li>
 </ul>
 
 About The Job
 
 
 
 The Google Cloud Platform team helps customers transform and build what's next for their business &mdash; all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers &mdash; developers, small and large businesses, educational institutions and government agencies &mdash; see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.
 
 
 As a Customer Engineering (CE) Manager, you will lead and deploy a team of subject matter experts responsible for working with customers to provide trusted technical and solution advice to accelerate workload migration and remove technical impediments.
 
 
 Google Cloud accelerates every organization&rsquo;s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google&rsquo;s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Lead a team of customer engineers and build a growth culture. Focus on talent strategy and skills development to deliver cloud transformation outcomes for customers and accelerate business goals for your territory.
 </li>
 <li>
 Promote partnerships with customers across the book of business. Provide leadership related to cloud, transformation, and related industry trends.
 </li>
 <li>
 Partner with Google Cloud Business leadership to define technical go-to-market strategies and execution plans for the team's business.
 </li>
 <li>
 Balance technical leadership with operational excellence, lead workload and opportunity review meetings, and provide insight to achieve a technical agreement and migration strategy, working with customers, partners, and prospects.
 
 
 
 </li>
 </ul>
 Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .
</div>

Customer Engineering Manager, Google Cloud

Hilton

<div>Guest Relations Manager
A Guest Relations Manager manages the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience. 
 
What will I be doing? 
As Guest Relations Manager, you will manage the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure an exceptional Guest experience. A Guest Relations Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
<ul><li>Meet, greet and direct Guests who enter the lobby area</li>
<li>Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements</li>
<li>Seek verbal feedback from customers on a regular basis and respond to all Guest queries in a timely and efficient manner</li>
<li>Serve as a point of contact for long-stay Guests of 14 days or longer ensuring they feel comfortable and can ask advice or information from Guest Relations</li>
<li>Manage, record and resolve promptly Guest or customer complaints</li>
<li>Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge</li>
<li>Demonstrate a thorough understanding of all facilities and services provided within the hotel and identify opportunities for up-selling and promoting when appropriate</li>
<li>Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest</li>
<li>Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget</li>
<li>Maintain good communication and work relationships in all hotel areas</li>
<li>Maintain staffing levels to meet business demands</li>
<li>Attend all Reception meetings and Executive Lounge Meetings</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Assist with other departments, as necessary</li>
</ul>What are we looking for? 
Guest Relations Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous managerial experience in a customer service function</li>
<li>An ability to listen and respond to demanding Guest needs</li>
<li>Excellent leadership, interpersonal and communication skills</li>
<li>Accountable and resilient</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a variety of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Previous experience in a customer service function or a similar role</li>
<li>A passion for delivering an exceptional level of Guest service</li>
<li>High level of IT proficiency</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Guest Relations Manager

<div>Sales Manager
A Sales Manager analyses local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. 
 
 
What will I be doing? 
As Sales Manager, you will analyse local market trends and competitor activity to recommend strategies that keep the hotel a leader in the marketplace through the development of future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Analysis local market trends and competitor activity to identify business leads</li>
<li>Develop customer accounts and travel within the local area to drive business into the specific hotel/cluster and to increase market/customer share in all revenue streams</li>
<li>Negotiate room rates/packages with corporate clients</li>
<li>Develop and implement creative local marketing channels, including social media channels</li>
<li>Prepare company contracts for the hotel in accordance with current business and pricing conditions</li>
<li>Work within current business strategies and recognising potential opportunities</li>
<li>Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs</li>
<li>Attend Sales events, as required</li>
<li>Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads</li>
<li>Answer customer queries in a prompt and professional manner</li>
<li>Manage staff performance in compliance with company policies and procedures</li>
<li>Recruit, manage, train and develop the Sales team</li></ul>
What are we looking for? 
A Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Flexibility to respond to a range of different work situations</li>
<li>Ability to work under pressure and under own initiative</li>
<li>Experience in a sales role with a proven track record to close a sale</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of local market</li>
<li>Knowledge of hospitality</li>
<li>Passion for sales and for achieving targets and objectives</li>
<li>Degree-level qualification in a relevant field</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Sales Manager

<div>Assistant Restaurant Manager
An Assistant Restaurant Manager oversees all Food and Beverage operations, including Restaurants, Bars, Caf&eacute;, Room Service, Conference and Banqueting and Kitchens to ensure high standards of quality and service. 
What will I be doing? 
As an Assistant Restaurant Manager, you will oversee all Food and Beverage operations including Restaurants, Bars, Cafe, Room Service, Conference and Banqueting and Kitchens to ensure quality and service by performing the following tasks to the highest standards:<ul>
<li>Manage the food and beverage service to consistently meet high standards as defined by the hotel and Hilton brand standards</li>
<li>Effectively control the flow of customers and the interaction between the front and back-of-house throughout service</li>
<li>Ensure Team Members maximize all sales opportunities</li>
<li>Ensure Team Members consistently maintain brand standards and high levels of customer service</li>
<li>Handle all customer inquiries in an appropriate and professional manner</li>
<li>Accurately manage all transactions during service</li>
<li>Manage Team Member schedules, stock, and wastage levels</li></ul>
What are we looking for? 
An Assistant Restaurant Manager serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Previous experience in organizing food and beverage service in a range of outlets</li>
<li>Experience in supervising a team</li>
<li>Ability to demonstrate delegation skills</li>
<li>Flexibility to respond quickly and positively to a range of work situations</li>
<li>A passion for developing others to be part of a winning team</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Assistant Restaurant Manager

<div>Group, Conference, and Events Sales Manager
A Group, Conference, and Events (GCE) Sales Manager manages the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. 
 
 
What will I be doing? 
As Group, Conference, and Events (GCE) Sales Manager, you will manage the Groups, Conference and Events Sales office and the on-property Reservations Team to actively convert customer enquiries into confirmed sales. The Group, Conference, and Events (GCE) Sales Manager will interact frequently with customers and Guests to learn about their needs and develop relationships from which to earn repeat and expanded business. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul>
<li>Maximise all Group, Conference, and Event revenue opportunities</li>
<li>Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets</li>
<li>Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy</li>
<li>Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market</li>
<li>Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member</li>
<li>Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company</li>
<li>Organise hotel promotional activities</li></ul>
What are we looking for? 
A Group, Conference and Events Sales Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:<ul>
<li>Demonstrated previous managerial or supervisory experience in a Reservations and/or Conference and Events Sales function in the hotel/leisure sector</li>
<li>Strong leadership skills to effectively manage and motivate the team to achieve high levels of performance and exceed targets</li>
<li>Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges</li>
<li>Excellent selling capability and an ability and desire to coach selling techniques to their team</li>
<li>Excellent organisational and planning skills</li>
<li>Accountable and resilient</li>
<li>Ability to work under pressure</li>
<li>Flexibility to respond to a range of different work situations</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the same or similar role</li></ul> 

What will it be like to work for Hilton? 
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Group, Conference, and Events Sales Manager

Explore 122+ National customer manager in Kuwait City this April. Find roles across top companies and apply now to boost your career.