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account manager

QuadraBay

<div>
 
 Role Overview
 
 
 
 We're looking for an Account Manager to maintain client accounts and serve as company's point of contact within assigned territory. The ideal candidate will be driven to provide top-notch customer service and show enthusiasm for finding new business opportunities, partnerships, and methods to broaden the range of services offered. Additionally, candidates should be proficient with spreadsheets, audits, and other productivity tools.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Develop and maintain strong client relationships within government accounts.
 </li>
 <li>
 Generate new business opportunities using existing and potential customer networks.
 </li>
 <li>
 Upsell and cross-sell company solutions and services to clients, maximizing client value.
 </li>
 <li>
 Resolve client conflicts and provide solutions in a timely and professional manner.
 </li>
 <li>
 Ensure high levels of client satisfaction through proactive communication and support.
 </li>
 <li>
 Work closely with internal teams to deliver tailored solutions that meet client needs.
 </li>
 <li>
 Timely follow-up on client requests, proposals, and contracts.
 
 
 </li>
 </ul>
 
 Must Have Requirements
 
 
 
 <ul>
 <li>
 Proven experience in managing government accounts.
 </li>
 <li>
 Exceptional communication skills, both written and verbal, in Arabic and English.
 </li>
 <li>
 Demonstrated ability to generate new business and effectively manage customer networks.
 </li>
 <li>
 Experience in upselling and cross-selling to current clients.
 </li>
 <li>
 Strong conflict resolution skills with a customer-centric approach.
 
 
 </li>
 </ul>
 
 Nice To Have Requirements
 
 
 
 <ul>
 <li>
 5&ndash;7 years of relevant experience in account management, preferably with large companies.
 </li>
 <li>
 Proven strong sales track record in account management roles.
 </li>
 <li>
 Experience managing day-to-day activities for a diverse portfolio of accounts, providing expert guidance and support.
 
 
 </li>
 </ul>
 
 Perks And Benefits
 
 
 
 <ul>
 <li>
 Competitive salary and performance-based incentives.
 </li>
 <li>
 Opportunities for professional development and continuous learning.
 </li>
 <li>
 Collaborative work environment with a diverse and talented team.
 </li>
 <li>
 Health and wellness benefits.
 </li>
 <li>
 Opportunity to work on high-impact projects within the region's government sector.
 </li>
 </ul>
</div>

Account Manager

R4T Communications Ltd.

Job SummaryR4T Communications Ltd. is seeking a proactive and customer-focused Customer Success Manager to join our team in Kuwait City.In this role, you will be responsible for onboarding clients, maintaining strong relationships, and ensuring long-term customer satisfaction for our digital communication and email-based solutions. This position is ideal for a results-driven professional with a passion for client success and retention.Key Responsibilities<ul><li>Manage onboarding and implementation of new clients</li><li>Build and maintain strong, long-term customer relationships</li><li>Serve as the primary point of contact for client inquiries and support</li><li>Monitor customer usage and engagement to ensure success</li><li>Identify opportunities for upselling and cross-selling services</li><li>Collaborate with technical and support teams to resolve issues</li><li>Provide product training and guidance to clients</li><li>Track customer satisfaction, retention, and churn metrics</li><li>Prepare reports on client performance and engagement</li><li>Proactively identify risks and ensure customer retention</li></ul>Requirements &amp; Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Communications, IT, or a related field</li><li>4&ndash;7 years of experience in customer success, account management, or client relations</li><li>Experience in SaaS, email platforms, or digital services is highly preferred</li><li>Strong communication and interpersonal skills</li><li>Ability to manage multiple client accounts effectively</li><li>Analytical mindset with strong problem-solving abilities</li><li>Familiarity with CRM tools (e.g., Salesforce, HubSpot)</li><li>Ability to work independently and collaboratively</li><li>Experience in the GCC market is an advantage</li><li>Must have the legal right to work in Kuwait</li></ul>Compensation &amp; BenefitsSalary: KWD 800 &ndash; KWD 1,200 per month (depending on experience)Benefits include:<ul><li>Health insurance</li><li>Annual leave and public holidays</li><li>Performance-based bonuses</li><li>Professional development and training</li><li>Career growth opportunities</li><li>Supportive and collaborative work environment</li></ul>Working Arrangement<ul><li>Full-time position</li><li>On-site (Kuwait City, Kuwait)</li></ul>Application ProcessInterested applicants may submit their CV/Resume through Indeed. Only shortlisted candidates will be contacted.Job Type: Full-timePay: KD800.000 - KD1,200.000 per monthWork Location: In person

Customer Success Manager

ALI BIN ALI

<div>
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures the division&rsquo;s top line (sales budget) is achieved in line his division marketing plan and the principal strategy.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure quality compliance of trade Promotions and timely promo / event reports to Principals.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensure the timely execution and evaluate ROI on the activity and relate Market impact.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Evaluate Market competition survey data and provides input into Annual Sales Forecasting.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ensures regular vendor evaluation is carried out on suppliers.
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Works in a fast paced broadly predictable sales environment, drawing on available financial and marketing intelligence, with predefined medium term goals and brand strategies
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Interfacing with Customer, Principal &amp; Sales team for Annual Trade Marketing budget
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides input for Annual Sales forecasting and input to Principal on Annual TM budgets and TM activities
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Allocates budgets based on the activity
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides direct supervision to subordinates including objective setting, performance management, and motivating, as well as training and coaching
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides insights from knowledge acquired through multiple data sources to ensure forecast accuracy, ROI and devising key account plans
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Analyze market trends to provide inputs for new agencies
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Uses creativity in improving brand visibility and off take within all trade segments
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Provides inputs towards the short- and medium-term strategic planning process for the division
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Facilitates the achievement of short term and medium-term strategic goals of the division
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Bachelor Degree in Business Management / Marketing
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Minimum of 6 years of experience in marketing /business development / team management within FMCG or relevant industry
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Previous experience in Key Account Management, Trade Marketing or Market Analysis
 
 
 &middot;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Knowledgeable in MS Office Suite (Excel, PPT, Word)
 
 
</div>

Trade Marketing Manager

Foodics

<div>Who Are We❓ 
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell
The Partner Success Specialist serves as the vital bridge between our organization and our reselling partners. In this role, you won&rsquo;t just manage accounts; you will be a growth engine responsible for identifying new opportunities, negotiating impactful agreements, and ensuring our partners achieve their full potential. The ideal candidate blends the &quot;art&quot; of relationship management with the &quot;science&quot; of data-driven performance.
What Will You Do❓
Partnership Development:<ul><li>
Identify and approach potential partners aligned with company strategy.</li><li>
Conduct market research to discover new collaboration opportunities.</li><li>
Prepare partnership proposals, pitch decks, and presentations.</li></ul>
Relationship Management:<ul><li>
Maintain strong, long-term relationships with existing partners.</li><li>
Act as the primary point of contact between the company and partners.</li><li>
Resolve conflicts and manage expectations professionally.</li></ul>
Commercial &amp; Contractual:<ul><li>
Negotiate pricing, revenue-sharing models, and contractual terms.</li><li>
Coordinate with Legal and Finance teams for agreements and invoicing matters.</li><li>
Monitor partner compliance with contract terms.</li></ul>
Performance &amp; Reporting:<ul><li>
Ensure Partner is achieving Quarterly, Semi Annual &amp; annual Goals</li><li>
Prepare monthly/quarterly partnership performance reports.</li></ul>
Cross-Functional Collaboration:<ul><li>
Work with Sales, Marketing, Product, and Operations teams to align partnership initiatives.</li><li>
Support onboarding processes and training for partners.</li><li>
Assist in campaigns, launches, and co-marketing efforts.</li></ul>
What Are We Looking For❓<ul><li>
Bachelor&rsquo;s degree in Business Administration or related field. (Equivalent experience may also be considered.)
</li><li>1&ndash;2 years of experience in Partnerships, Account Management, or a similar client-facing role.
</li><li>Experience within SaaS, Marketplace, or Technology industries is a strong advantage.
</li><li>Fluent English proficiency (both written and verbal) is strictly required.
</li><li>Hands-on experience using Salesforce or other CRM tools.
</li><li>Advanced proficiency in Microsoft Excel.
</li><li>Very good working knowledge of Microsoft PowerPoint.
</li><li>Strong analytical mindset with the ability to interpret data and generate actionable insights.
</li><li>Excellent communication and relationship-building skills.</li></ul>
What We Offer You❗ 
We believe you will love working at Foodics!<ul><li>
We have an inclusive and diverse culture that encourages innovation and flexibility.</li><li>
We offer highly competitive compensation packages, including bonuses and the potential for shares.</li><li>
We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.</li><li>
Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.</li><li>
We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.</li></ul></div>

Partner Success Specialist

Al Mashaan General Trading & General Contracting for Buildings Co.

<div>
 Job Role
 
 
 The Junior HR Executive is responsible for assisting in various HR functions including recruitment, employee onboarding, records management, attendance tracking, and day-to-day administrative tasks. This role serves as a support link between management and staff, ensuring smooth and compliant HR operations.
 
 
 Duties &amp; Responsibilities
 
 
 <ul>
 <li>
 Recruitment Support
 </li>
 <li>
 Post job openings on various platforms and collect applications.
 </li>
 <li>
 Assist in local and overseas hiring; coordinate with candidates and hiring agents (Local &amp; Overseas).
 </li>
 <li>
 Conduct CV screening, telephonic interviews, online testing, and 1st round of face-to-face interviews.
 </li>
 <li>
 Coordinate interview schedules with candidates, Sr. HR Executive, and hiring managers.
 </li>
 <li>
 Collect required documents from agents (PCC, Pre-Medical) and obtain necessary management approvals for visa issuance and airline ticket booking.
 </li>
 <li>
 For local hiring, collect necessary documents directly from candidates.
 </li>
 <li>
 Prepare offer letters and joining documents.
 </li>
 <li>
 Support in onboarding and induction activities.
 </li>
 <li>
 Maintain and analyze recruitment data and generate relevant reports.
 </li>
 <li>
 Employee Records &amp; Documentation
 </li>
 <li>
 Maintain and update employee files (physical and electronic).
 </li>
 <li>
 Record and track expiry of documents such as passports, visas, and insurance.
 </li>
 <li>
 Ensure all HR documents are filed and labeled correctly.
 </li>
 <li>
 HR System Support
 </li>
 <li>
 Update employee information in the HRMS system.
 </li>
 <li>
 Generate standard HR reports (attendance, late/early logins, HR metrics, recruitment data, etc.).
 </li>
 <li>
 Handle data entry and verification during audits or reviews.
 </li>
 <li>
 Attendance &amp; Leave Management
 </li>
 <li>
 Monitor daily attendance records and process leave applications.
 </li>
 <li>
 Follow up with employees or supervisors on attendance irregularities.
 </li>
 <li>
 Assist in creating or verifying monthly attendance reports for payroll processing.
 </li>
 <li>
 Employee Relations
 </li>
 <li>
 Handle basic employee queries regarding HR policies and procedures.
 </li>
 <li>
 Maintain employee engagement records and participation in HR programs.
 </li>
 <li>
 Assist in grievance handling by conducting investigations, preparing grievance reports, and documenting disciplinary actions under guidance.
 </li>
 <li>
 General HR Administration
 </li>
 <li>
 Support Sr. HR Executive &amp; HR Manager in creating and amending forms, policies, and processes.
 </li>
 <li>
 Draft and issue employee letters (salary certificates, sick leave forms, memos, etc.).
 </li>
 <li>
 Circulate/convey HR communications to employees.
 </li>
 <li>
 Support HR events, training sessions, and employee engagement activities.
 </li>
 <li>
 Ensure employees comply with organizational policies and processes.
 </li>
 <li>
 Assist in obtaining and carrying out tasks for sustaining ISO certification of the organization.
 </li>
 </ul>
</div>

Junior HR Executive

Zain Kuwait

<div>
 
 About The Role
 
 
 
 SUMMARY ROLE
 
 
 Maintaining and supporting the technical operation of enterprise communication platforms, including voice systems, IVR, workforce tools, and other backend channel technologies. The role includes system configuration, monitoring, and incident resolution to ensure high availability and optimal performance. The team member works closely with operations, support teams, and vendors to resolve technical issues, implement updates, and enhance system capabilities to support service quality and business needs.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Maintain, configure, and support backend systems that enable enterprise communication channels (e.g., CMS, IVR, dialers, Qmatic, telephony platforms).
 </li>
 <li>
 Monitor channel systems to ensure uptime, performance, and reliability using appropriate tools and alerts.
 </li>
 <li>
 Respond to and resolve incidents affecting channel availability or performance, escalating as needed.
 </li>
 <li>
 Participate in system upgrades, patches, and deployments in coordination with vendors and internal IT teams.
 </li>
 <li>
 Implement changes to system configurations based on operational needs or customer service improvements.
 </li>
 <li>
 Document system setups, procedures, and troubleshooting guides to support operational continuity.
 </li>
 <li>
 Coordinate with support teams and vendors to manage service issues and plan maintenance activities.
 </li>
 <li>
 Participate in performance analysis and tuning of channel systems to optimize resource usage.
 </li>
 <li>
 </li>
 <li>
 Participate in scheduled on-call support to assist with critical issues to ensure system continuity.
 </li>
 <li>
 Provide technical support for escalated service complaints related to backend channels.
 </li>
 <li>
 Contribute to initiatives aimed at automating monitoring, reporting, or response to recurring issues.
 </li>
 <li>
 Perform all the above-mentioned roles and responsibilities in compliance to the Information Security Management System (ISMS) policies and report any information/physical security breaches or incidents to the supervisor/manager immediately
 </li>
 <li>
 Be aware of, and adhere to, all environmental requirements as set by the statutory bodies in Kuwait, or by the published policies of Zain Group/Kuwait
 
 
 </li>
 </ul>
 Zain abides by fulfilling the occupational health and safety certificate requirements that establishes and maintains an OH&amp;S management system that eliminate hazards and minimizes OH&amp;S risks (including system deficiencies), take advantage of OH&amp;S opportunities and addresses OH&amp;S management system nonconformities associated with its activities
 
 
 What We Need From You
 
 
 
 Skills
 
 
 
 <ul>
 <li>
 System Configuration
 </li>
 <li>
 Basic Coding
 </li>
 <li>
 Basic Windows and Unix/Linux knowledge
 </li>
 <li>
 System Monitoring
 </li>
 <li>
 APM Tools
 </li>
 <li>
 Incident Management
 </li>
 <li>
 Root Cause Analysis
 </li>
 <li>
 Technical Documentation
 </li>
 <li>
 Vendor Coordination
 </li>
 <li>
 Service Uptime Awareness
 </li>
 <li>
 Problem Solving
 
 
 </li>
 </ul>
 Communication
 
 
 Education
 
 
 Bachelor&rsquo;s Degree Engineering/IT or equivalent
 
 
 
 About Application Process
 
 
 
 If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
 
 
 <ul>
 <li>
 Resume/CV
 </li>
 <li>
 Passport-size photograph
 </li>
 <li>
 Highest Education Qualification
 </li>
 <li>
 Copy of Civil ID/Passport
 </li>
 </ul>
</div>

ZAIN2245 - Channel Management

Americana Restaurants

<div>
 
 
 Job Purpose:
 
 
 
 
 
 
 We are seeking a
 
 strategic, insight-driven
 
 Assistant Manager, Loyalty &amp; CRM to shape KFC&rsquo;s customer engagement and retention strategy. This role focuses on connecting store-level and user data to actionable business decisions, guiding loyalty program evolution, and ensuring CRM communications align with KFC&rsquo;s bold, customer-first brand voice. The ideal candidate brings commercial acumen, cross-functional influence, and experience in fast-paced, data-driven environments such as QSR, e-commerce, or food-tech.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 
 
 Strategic CRM &amp; Loyalty Planning
 
 
 <ul>
 <li>
 Shape and own the loyalty and CRM strategy, ensuring alignment with KFC&rsquo;s brand objectives, customer needs, and market opportunities.
 </li>
 <li>
 Develop and implement targeted CRM campaigns (e.g., email, push notifications, in-app messages, SMS) for customer onboarding, retention, re-engagement, and win-back, aligned with marketing objectives and promotional calendars.
 </li>
 <li>
 Utilize customer data to create highly granular segments based on order history, preferences, behavior, demographics, and app usage patterns to deliver personalized experiences
 </li>
 <li>
 Monitor, analyze, and report on CRM campaign performance, customer churn rates, lifetime value (LTV), and engagement metrics, providing actionable insights for continuous improvement.
 </li>
 </ul>
 
 
 Loyalty Program Leadership
 
 
 <ul>
 <li>
 Lead the evolution of KFC&rsquo;s loyalty program to deepen engagement and repeat transactions.
 </li>
 <li>
 Develop and execute campaigns and initiatives specifically aimed at increasing loyalty member engagement, activity, and satisfaction (e.g., tier-based benefits, bonus point events, exclusive offers).
 </li>
 <li>
 Design and manage the rewards catalog, point accrual rules, and redemption processes, ensuring a compelling and desirable value proposition for members.
 </li>
 <li>
 Collaborate with digital, operations, and product teams to integrate loyalty benefits seamlessly into the customer journey.
 </li>
 <li>
 Stay updated on regional loyalty ecosystems (e.g., Landmark&rsquo;s Shukran, Alshaya&rsquo;s Aura) to benchmark and innovate.
 </li>
 </ul>
 
 
 Insight &amp; Data-Driven Decision Making
 
 
 <ul>
 <li>
 Lead campaign measurements and analysis to drive deep learnings and overall strategy. Should be well-versed with measuring incrementality of campaigns, A/B testing, basic forecasting.
 </li>
 <li>
 Translate complex datasets into actionable insights for leadership, clearly communicating implications and recommended actions.
 </li>
 <li>
 Understand and monitor metrics including CLV, churn, redemption, and campaign effectiveness.
 </li>
 </ul>
 
 
 Creative &amp; Cross-Functional Influence
 
 
 <ul>
 <li>
 Act as a confident influencer, collaborating with stakeholders across marketing, operations, and central CRM/CDP teams.
 </li>
 <li>
 Brief creative teams to ensure messaging and design align with KFC&rsquo;s brand tone &mdash; bold, playful, and customer-first.
 </li>
 <li>
 Ensure CRM communications balance insight-led targeting with brand storytelling.
 </li>
 <li>
 Build strong working relationships with global and regional CRM/CDP partners, sharing brand-specific learnings and adopting best practices.
 </li>
 </ul>
 
 
 
 
 
 Qualifications &amp; Experience:
 
 
 <ul>
 <li>
 Bachelor's degree in marketing, Business, Data Analytics, or related field.
 </li>
 <li>
 4&ndash;6 years of hands-on experience in CRM, loyalty marketing, or customer lifecycle management.
 </li>
 <li>
 Arabic speaker required.
 </li>
 <li>
 Proficiency in analytics tools (e.g., Google Analytics, SQL) and CRM platforms (e.g.,Clevertap, Salesforce, Braze).
 </li>
 <li>
 Demonstrated ability to translate data into strategy (e.g., case studies showing improved retention/CLV).
 </li>
 <li>
 Experience briefing creative agencies and reviewing assets against brand guidelines.
 </li>
 <li>
 Strong project management skills; ability to juggle multiple campaigns and stakeholders.
 </li>
 </ul>
 
 
</div>

AM CRM & Loyalty - KFC

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