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country operations manager

operations coordinator

Zones

<div>Description 
 
Company Overview: 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
 Position Overview: 
 Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities. 
 What you&rsquo;ll do as the Project Coordinator: 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
<ul><li>
 Coordination of the deployment processes.</li><li>
Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)</li><li>
Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status</li><li>
Working in a team environment</li><li>
Developing firm understanding of the principles and best practices of inventory management.</li><li>
Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel</li><li>
Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.</li><li>
Project management experience is a plus</li></ul> 
What you will bring to the team: 
EDUCATION/CERTIFICATION:
 
Bachelor&rsquo;s degree in IT/Business Administration or any other related field 
CERTIFICATES/LICENSES, ETC:<ul><li>
N/A</li></ul> 
 REQUIRED EXPERIENCE:
<ul><li>Strong customer service skills</li><li>
Excellent organization skills and process expertise</li><li>
Ability to deal with ambiguity.</li><li>
Excellent verbal and written communication skills</li><li>
Ability to meet aggressive deadlines</li><li>
Analytical with excellent problem-solving skills</li><li>
Very driven, team-oriented and active participant in accomplishing team goals</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym. 
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
 Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)</div>

Project Coordinator

Intercargo Logistics (SMC-Private) Limited

Intercargo Logistics (SMC-Private) Limited is a local chapter of Intercargo Logistics UK that provides one point logistics solution to its clients across four continents of world. This company has adopted Cargowise integrated solution system for rendering need-based services to its clients. Intercargo Logistics for now is looking to fill the position of Air Freight Coordinator for its office based in Islamabad, Pakistan.Job timing during summers is from 12:30PM to 09:30PM and during winters its between 01:30PM to 10:30PM.Location is 2nd Floor, OneExpressway, Gulberg Greens Interchange, Islamabad Highway, Islamabad.Job Description:As an Air Freight Coordinator your primary responsibility &lsquo;ll be to book the flights for different cargo shipments as they come in from sales and freight department. You have to verify and process the data based on the agreed pricing, number of packages, chargeable weight and the documents received from client at the time of booking.Specifically;1. You 'll need to book flights for cargo shipments and prepare Air Waybills based on the goods nature and details provided by freight team;2. You 'll need to process shipment data in Cargowise One and produce House and Mater Airway bill drafts for taking approval from clients;3. You 'll need to handle full array of Air Freight Booking tasks as per the rules pronounced by IATA in conjunction with BIFA Terms and Condition and the guidelines provided by company;4. You 'll need to consolidate and add routings for the booked shipment as per the details provided by different airlines;5. Chasing the booking and tracking of all the inbound and outgoing air shipments through active coordination with airlines;6. Arranging the pre-alerts and seeking in-time approval of documents from different clients based on the nature of booked goods;7. Maintaining active coordination with clients over the phone calls, emails and Zendesk based ticketing system;8. Staying in active contact with different airlines and their operations representative for resolving different issues related to cargo movement;9. Handling the billing task as per the provided schedule of charges by company against the different provided services;10. Maintaining and annexing the complete documentation record on case to case basis within and outside the provided system;Job Requirements;1. Extraordinary Communication Skills in Verbal and Written English - a Primary Factor for Qualifying to This Job;2. Quick Data Processing Skills in Provided Software and Different Computer Applications3. Prior Experience in Handling Air Bookings/Operations is a plus;4. Ability to Work with Limited Supervision and Function Properly Under Pressure and Time Constraints;Education and Qualifications1. Bachelors or Master&rsquo;s degree in relevant discipline (desired);2. Extraordinary English fluency with strong written communication and interpersonal skills for handling customer service;3. Hands on Experience of using Microsoft Office software, specifically Word, Excel, and PowerPoint.4. A positive and dedicated can do attitude is highly desired for this position.Benefits1. Permanent Job2. 70k-80k Startup Salary3. Monthly Performance Bonus4. Emergency Health Cover5. Free Gym Membership6. Sports Activity Team Events7. Staff Tours8. Official Dinners9. Provident Fund Facility10. EOBI11. Annual Appraisal / Salary Increments12. Career Promotion Ladder13. Conducive Working EnvironmentIntercargo Logistics UK Ltd is an equal opportunity provider with no belief in discrimination based on religion, caste, creed, color, origin or gender. Female candidates are encouraged to apply as they will be given due preference based on the experience and job relevancy.Job Type: Full-timeJob Type: Full-timePay: From Rs80,000.00 per monthApplication Question(s):<ul><li>Job timing between 12:30PM to 09:30PM is acceptable to you?</li><li>If your education is complete and you are not a student anymore?</li><li>If you possess stronger verbal and written communication skills?</li><li>You can manage your daily commute to office location easily?</li><li>Apply only if you agree with the specified salary range?</li><li>Do you have a minimum of 2 years of experience in Air freight operations? </li></ul>Work Location: In person

Air Freight Coordinator

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

Telnet (Private) Limited

We are seeking a dedicated and versatile Field &amp; Office Coordinator to act as a key liaison among various departments. This role involves a combination of fieldwork and office-based responsibilities, requiring strong coordination, organizational, and communication skills.Key Responsibilities:Conduct market visits to obtain competitive bulk pricing and vendor quotationsPurchase and collect materials from markets and cargo terminals, ensuring timely delivery to the officeInspect goods to ensure compliance with customer specifications and quality standards; arrange necessary adjustments where requiredDeliver products to customers and obtain acceptance through Goods Receiving Notes (GRN) following inspection and testingAssist the sales team in preparing and submitting bids to customersSupport the finance department with banking and related administrative tasksMaintain flexibility to work extended hours when required due to the dynamic nature of the roleTravel to other cities independently or with the team as neededRequirements:Valid motorcycle driving license (car driving skills will be considered an advantage)Willingness to travel frequently and handle field assignmentsAbility to manage multiple tasks and work under pressureStrong sense of responsibility and integrityAdditional Requirement:Shortlisted candidates will be required to provide a personal or family guarantor as part of the hiring processBenefits:We value long-term commitment and offer attractive benefits to our employees, including:Fuel allowance for motorcycleMedical supportEid bonuses and other performance-based incentives (Eligible after 6 months of job)Interested candidates who meet the above criteria are encouraged to apply with confidence. All applications will be treated confidentially.Pay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Field & Office Coordinator

MCG Technologies

About the opportunityReports to: Operations Manager (Healthcare) Location: E-11/2, Islamabad (Onsite) Timings: PKT 06:00 PM - 03:00 AMYour Role @ MCG Technologies As an Operations Supervisor you will support the Operations Manager in overseeing the daily functions of the operations support team, ensuring efficient workflow, high-quality customer service, and effective patient coordination. You will be responsible for assisting in task delegation, monitoring team performance, and following up with staff to ensure timely completion of assigned responsibilities. You will help to enforce company policies, adherence to healthcare regulations, and compliance standards. In addition, this role involves guiding and supporting team members through day-to-day challenges, addressing routine escalations, and ensuring consistent communication between staff and management. You will also contribute to workflow optimization by identifying process gaps, suggesting improvements, and helping implement operational best practices.What impact will you make?<ul><li>Ensure adherence to company policies, SOPs, and operational standards</li><li>Evaluate and maintain team cultural fit aligned with company values</li><li>Supports operations management by ensuring smooth daily workflow and task coordination</li><li>Manage and resolve team conflicts in a professional and timely manner</li><li>Oversee employee training programs and ensure continuous development</li><li>Collect, analyze, and report feedback for process improvement</li><li>Monitor team performance and ensure KPIs and targets are met</li><li>Maintain understanding of social media aesthetics and content quality</li><li>Enforce discipline, professionalism, and teamwork within the department</li><li>Promote a culture of continuous improvement and operational standards excellence in service delivery</li><li>Supports operations management by ensuring smooth daily workflow and task coordination Supports operations management by ensuring smooth daily workflow and task coordination</li><li>Ensure strict adherence to organizational dress code and professional appearance standards across the team</li><li>Coordinate effectively with other departments to ensure seamless workflow and service experience</li></ul>What makes you a great fit?<ul><li>3&ndash;5 years of experience in operations, team supervision, or support roles is preferred</li><li>A Bachelor's degree is required</li><li>Strong interpersonal, communication, and problem-solving skills</li><li>Ability to multitask in a fast-paced environment with attention to detail</li></ul>What will fuel your success?<ul><li>Global exposure with real responsibilities</li><li>Skill-based career growth</li><li>Structured learning and mentorship</li><li>Clear expectations and transparent processess</li><li>Culture built on trust and respect</li><li>Growth oriented mind-set</li></ul>What perks and benefits do we offer?<ul><li>Health Insurance</li><li>Life Insurance</li><li>EOBI</li><li>Leave Encashment</li><li>Sponsored Certifications</li></ul>How do we help you grow?At MCG Technologies, we build global careers through international exposure, structured professional growth, and a culture grounded in trust, performance, and inclusion. Our teams operate in a collaborative, client-aligned environment that fosters continuous learning, accountability, and long-term career development. We empower our people to grow professionally while contributing to meaningful outcomes for global clients and partners.Job Type: Full-timeWork Location: In person

Operations Supervisor - Healthcare

Evaluate Medicolegal

<div><div><div><div>Posted date</div> <div>5th May, 2026</div> <div>Last date to apply</div> <div>5th June, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad, Lahore, Karachi</div>
</div> 
<div><div>Category</div> <div>Operations / Administration
</div></div> 
<div><div>Type</div> <div>Full Time</div> <div>Position</div> <div>1</div></div></div></div><div></div>
 <div>Job Title: Assistant Operations Manager &ndash; Pakistan

Location: Remote &ndash; Pakistan 
Reports To: Operations Manager &ndash; Pakistan 


Role Summary

The Assistant Operations Manager supports the Operations Manager in day-to-day operational activities, coordination, and reporting. The role ensures smooth execution of processes, timely service delivery, and effective communication between Pakistan-based teams and Australian stakeholders. 


Key Responsibilities
<ul>
<li>Support daily operations and ensure tasks are completed on time
</li>
<li>Coordinate with teams to maintain workflow and service delivery standards
</li>
<li>Track and report operational performance, KPIs, and SLAs
</li>
<li>Assist in scheduling and workforce planning (including Australia time zones)
</li>
<li>Identify process gaps and support improvement initiatives
</li>
<li>Maintain documentation, SOPs, and operational records
</li>
<li>Ensure compliance with company policies and data confidentiality
</li>
<li>Act as a point of contact for issue tracking and resolution</li></ul> 


Requirements
<ul>
<li>Bachelor&rsquo;s degree in Business, Operations, or related field
</li>
<li>3&ndash;6 years of operations or coordination experience
</li>
<li>Experience working with remote or international teams preferred
</li>
<li>Strong organizational and multitasking skills
</li>
<li>Good communication and reporting skills
</li>
<li>Proficiency in MS Office / Google Workspace</li></ul> 


KPIs
<ul>
<li>Task completion and turnaround time
</li>
<li>SLA adherence and accuracy
</li>
<li>Reporting timeliness and quality
</li>
<li>Process improvement support
</li>
<li>Team coordination effectiveness</li></ul></div>

Assistant Operations Manager – Remote Pakistan

<div>Description 
 
 
Company Overview:
When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.
Position Overview:
The Operations Specialist &ndash; Renewals will be responsible for compilation and delivery of assigned operational tasks related to software renewal business. Timeliness, accuracy, and completeness is key. This candidate needs to be able to communicate to multiple people internal and external to the organization. The Operations Specialist needs a keen eye for detail, a passion for process improvement and the ability to think critically in ambiguous situations. 
What you will do as an Operations Specialist - Renewals:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice.<ul><li>
Candidate must be proficient in Excel, PowerPoint, Word, and Outlook</li><li>
Dynamics 365 and ServiceNow experience are a plus</li><li>
Software licenses life cycle understanding
</li><li>Able to communicate professionally and clearly through all communication forums (Microsoft Teams, email, and phone)</li><li>
Responsible for managing renewal opportunities for software, cloud subscriptions, and maintenance contracts 90 Days prior to expiration.</li><li>
Maintain timely rigor for operational processes</li></ul><ul><li>
Ability to analyze data and provide solutions and/or feedback<ul><li>
Ongoing maintenance of documented processes</li></ul></li><li>
Implement, develop, and maintain renewals operational processes to drive program success</li><li>
Ensure renewal opportunities are created, tracked, and followed up within defined timelines</li></ul>
What you will bring to the team:
Employees employed in the role of &quot;Operations Specialist - Renewals&quot; shall be required to apply their independent mind and demonstrate intellectual abilities in their decision-making
EDUCATION/CERTIFICATION:
<ul><li>4-yr degree preferred but not required</li><li>
In-lieu of 4-yr degree equivalent education, certifications, training and work-related experience</li></ul> 
REQUIRED EXPERIENCE:
<ul><li>Strong customer service skills</li><li>
Excellent organization skills and process expertise</li><li>
Ability to meet aggressive deadlines</li><li>
Adaptability to an ever-changing work landscape</li><li>
Analytical with excellent problem-solving skills</li><li>
The ability to work independently and in a team environment</li><li>
The ability to work effectively across functions, levels and disciplines</li><li>
Strong verbal and written communication skills</li><li>
An analytical mind and inclination for problem-solving</li></ul>
Zones offers a comprehensive Benefits package
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, and retirement benefits in line with Company policy. Employees also enjoy additional perks such as the Voluntary Pension Scheme, EOBI, complimentary meals, and access to our in-house gym.
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career.
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.</div>

Operations Specialist - Renewals

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