operations coordinator

Zones

<div>Description 
 
Company Overview: 
 When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there&rsquo;s really only one: Zones &ndash; First Choice for IT.TM 
Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud &amp; Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook. 
 Position Overview: 
 Project Coordinator is a key role to delivering customer service directly to our top tier clients in order to achieve a high degree of customer satisfaction and meeting customer&rsquo;s SLA expectations for projects. This role requires a highly-motivated individual with the ability to deal with ambiguous requests, manage on-going deployment schedules and handle multiple competing priorities. 
 What you&rsquo;ll do as the Project Coordinator: 
 Employees employed in the role of Project Coordinator shall be required to apply their independent minds and demonstrate intellectual abilities in their decision-making. 
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be a comprehensive list of the duties and responsibilities of the position, and the duties and responsibilities may change without notice. 
<ul><li>
 Coordination of the deployment processes.</li><li>
Coordinating with multiple internal teams via multiple tools (CRM, FTM, CIM, AX, Kinaxis, ServiceNow)</li><li>
Understand Order Processing with attention to detail including quality checking, releasing and monitoring shipment status</li><li>
Working in a team environment</li><li>
Developing firm understanding of the principles and best practices of inventory management.</li><li>
Managing project tools including nterprise, such as Client dashboards, Smartsheets and MS Excel</li><li>
Drive all deployment requirements through demand planning tools (Kinaxis) including order processing, schedule changes, order changes, and Internal changes.</li><li>
Project management experience is a plus</li></ul> 
What you will bring to the team: 
EDUCATION/CERTIFICATION:
 
Bachelor&rsquo;s degree in IT/Business Administration or any other related field 
CERTIFICATES/LICENSES, ETC:<ul><li>
N/A</li></ul> 
 REQUIRED EXPERIENCE:
<ul><li>Strong customer service skills</li><li>
Excellent organization skills and process expertise</li><li>
Ability to deal with ambiguity.</li><li>
Excellent verbal and written communication skills</li><li>
Ability to meet aggressive deadlines</li><li>
Analytical with excellent problem-solving skills</li><li>
Very driven, team-oriented and active participant in accomplishing team goals</li><li>
Ability to work with little or no supervision</li></ul> 
Zones offers a comprehensive Benefits package 
 
At Zones, we are committed to fostering an inclusive and diverse workplace where every team member is valued and supported. We offer life insurance, optional health insurance, EOBI, and a voluntary pension scheme in line with Company policy. Employees also enjoy additional perks such as Complimentary meals, and access to our in-house gym. 
We take pride in being an equal opportunity employer and remain dedicated to maintaining a workplace free from discrimination of any kind. If you are passionate about driving innovation in IT, sales, engineering, or operations, Zones provides a dynamic and collaborative environment to help you grow your career. 
All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy. 
 Shift Timings: 9:00 P.M to 06:00 A.M (Pk time)</div>

Project Coordinator

ibex. Pakistan

<div>
 ibex. Pakistan has a recent job vacancy for a Client/Customer Support Specialist in Islamabad or Rawalpindi. The candidate will be a key member of the customer service team, and will be tasked with assisting clients/customers by actively listening to their concerns, answering their questions, and resolving their issues related to the company&rsquo;s products or services.
 
 
 The ideal candidate should have good excellent English and communication skills, be professional, empathetic and discrete while handling sensitive information. They should also have the ability to manage multiple priorities with a calm and results-focused approach and be passionate about working in a dynamic customer support environment. This role is perfect for students or those looking for fresh graduate jobs in Islamabad!
 
 
 
 Disclaimer:
 
 This is not a sales-based job.
 
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 The role is a full-time, on-site job in ibex. office in Islamabad
 </li>
 <li>
 Willingness to support schedule changes during Ramadan or regional holidays as per the requirements of operational needs (with fair scheduling practices)
 </li>
 <li>
 Perks &amp; Benefits: 24/7 transport system, medical and health insurance, bonuses, incentives, etc
 
 
 </li>
 </ul>
 
 Career Growth Opportunities at ibex. Pakistan
 
 
 
 This role offers career growth pathways, depending on performance and interest, including:
 
 
 <ul>
 <li>
 Customer Service Representative Supervisors/ Team Lead
 </li>
 <li>
 Office Administrator / Operations Coordinator
 </li>
 <li>
 Training Specialists
 </li>
 <li>
 Cross-campaign growth for more exposure
 </li>
 <li>
 Cross-departmental growth for specific interests like marketing, IT, HR, etc
 
 
 </li>
 </ul>
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Professionally manage a high volume of incoming calls or chats and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly
 </li>
 <li>
 Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures
 </li>
 <li>
 Providing alternatives to products/items, which are not available on the ecommerce website
 </li>
 <li>
 Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan&rsquo;s standard processes and procedures
 </li>
 <li>
 Deliver exceptional customer service to every customer with empathy, patience and in a composed manner
 </li>
 <li>
 Follow up with clients/customers to ensure their issues are resolved and they are satisfied with the service provided
 </li>
 <li>
 Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call
 </li>
 <li>
 Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)
 </li>
 <li>
 Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues
 </li>
 <li>
 Work closely with other members of the client support team and other departments, to ensure a smooth and efficient support experience is provided to the clients
 </li>
 <li>
 Participate in training sessions and team meetings to stay updated on the company&rsquo;s products, services, and support processes
 </li>
 <li>
 Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required
 </li>
 <li>
 Excellent written and verbal communication skills in English is also a must
 </li>
 <li>
 Candidate should be minimum Matric or O Levels pass. Bachelor&rsquo;s degree or diploma would be a plus
 </li>
 <li>
 Candidate should be 18 years or older (You will be required to show your CNIC during the interview)
 </li>
 <li>
 Basic knowledge of common office tools like Microsoft Office/Google Workspace, particularly in MS Excel and MS Word
 </li>
 <li>
 Experience using CRM systems is a bonus
 </li>
 </ul>
</div>

Client Support Specialist

Telnet (Private) Limited

We are seeking a dedicated and versatile Field &amp; Office Coordinator to act as a key liaison among various departments. This role involves a combination of fieldwork and office-based responsibilities, requiring strong coordination, organizational, and communication skills.Key Responsibilities:Conduct market visits to obtain competitive bulk pricing and vendor quotationsPurchase and collect materials from markets and cargo terminals, ensuring timely delivery to the officeInspect goods to ensure compliance with customer specifications and quality standards; arrange necessary adjustments where requiredDeliver products to customers and obtain acceptance through Goods Receiving Notes (GRN) following inspection and testingAssist the sales team in preparing and submitting bids to customersSupport the finance department with banking and related administrative tasksMaintain flexibility to work extended hours when required due to the dynamic nature of the roleTravel to other cities independently or with the team as neededRequirements:Valid motorcycle driving license (car driving skills will be considered an advantage)Willingness to travel frequently and handle field assignmentsAbility to manage multiple tasks and work under pressureStrong sense of responsibility and integrityAdditional Requirement:Shortlisted candidates will be required to provide a personal or family guarantor as part of the hiring processBenefits:We value long-term commitment and offer attractive benefits to our employees, including:Fuel allowance for motorcycleMedical supportEid bonuses and other performance-based incentives (Eligible after 6 months of job)Interested candidates who meet the above criteria are encouraged to apply with confidence. All applications will be treated confidentially.Pay: Rs25,000.00 - Rs40,000.00 per monthWork Location: In person

Field & Office Coordinator

United States Educational Foundation in Pakistan (USEFP)

<div><div><div><div>Posted date</div> <div>13th April, 2026</div> <div>Last date to apply</div> <div>30th April, 2026</div>
</div> 
<div><div>Country</div> <div>Pakistan</div> <div>Locations</div> <div>Islamabad</div>
</div> 
<div><div>Category</div> <div>Operations Management
</div></div> 
<div><div>Salary</div> <div>152,860</div>
</div> 
<div><div>Type</div> <div>Full Time</div> <div>Position</div> <div>1</div>
</div> 
<div><div>Experience</div> <div>3 years</div></div></div></div>
 <div>Technical Services Coordinator
Lincoln Corner Islamabad

Salary: Starting at PKR 152,860 gross per month

Working Days &amp; Timings:
Monday to Friday, 10:30 AM &ndash; 7:00 PM (8 hours/day, including a 30-minute break; total 40 hours/week). Required alternate Saturdays. Flexibility for occasional evening or weekend work to support program delivery.

Reports To:

The position reports directly to the USEFP Senior Procurement Officer for all administrative, HR, and operational matters, and maintains a dotted-line reporting to the U.S. Embassy-appointed Lincoln Corner (LC) Point Person for technical oversight. The role collaborates with the LC Coordinator to ensure effective planning and program delivery.

Organizational Context

This role supports USEFP&rsquo;s mission of fostering mutual understanding between the people of Pakistan and the people of the United States through educational and cultural exchange, public diplomacy, and digital engagement platforms such as Lincoln Corners.

Established in partnership with the U.S. Mission to Pakistan, Lincoln Corners are dynamic, multimedia resource centers located across Pakistan. These spaces are designed for young people to engage with and explore American culture, history, values, and educational resources.

Job Purpose

The role contributes to youth engagement, digital skills, and cultural exchange outcomes through innovative and high-quality technical programming aligned with U.S. public diplomacy objectives.

The Technical Services Coordinator works in partnership with the Lincoln Corner Coordinator to plan and organize programs centered on the Creator Studio and Maker Space. This role provides high-level technical expertise, encompassing audio-visual editing and full management of virtual programming platforms (e.g., Zoom, Google Meet). The position is split into two primary areas: 70% dedicated to Lincoln Corner Islamabad initiatives and 30% focused on managing technical operations and programming at the USEFP auditorium.

Key Responsibilities

1. Technical Program Coordination &amp; AV Support (70% Focus)
<ul><li>Maker Space &amp; Creator Studio: Lead the planning and execution of programs focused on the Creator Studio and Maker Space equipment.</li></ul>
<ul><li>Audio-Visual Production: Provide comprehensive audio-visual editing, photography, and videography support for digital content and program materials. Ensure all digital content complies with the U.S. Embassy branding and communication guidelines.</li></ul>
<ul><li>Virtual Program Management: Manage all technical functions for virtual programs, including hosting, troubleshooting, and facilitating sessions on Zoom, Google Meet, and other platforms.</li></ul>
<ul><li>Program Proposals: Prepare and submit at least two technical program proposals per month focused on STEM, digital skills, or creative technologies.</li></ul>
<ul><li> Resource Management: Oversee the management, safety, and maintenance of all technical resources, including the Startup and STEM Labs.</li></ul> 
2. USEFP Auditorium &amp; Tech Operations (30% Focus)
<ul><li> Auditorium Tech Leadership: Take full ownership of technical operations and A/V requirements for all programs held at the USEFP auditorium.</li></ul>
<ul><li> Operational Execution: Support the delivery of events within the auditorium, ensuring all hardware, sound systems, and software functions seamlessly.</li></ul>
<ul><li>Equipment Oversight: Monitor the condition and ensure the professional use of all technical assets and equipment within the facility. Implementing basic event-risk mitigation measures and coordinate effectively during emergencies.</li></ul> 
3. Outreach &amp; Technical Collaboration
<ul><li>Strategic Partnerships: Build and maintain relationships with technical stakeholders, academic institutions, and NGOs to expand program reach.</li></ul>
<ul><li>Network Recruitment: Establish a professional network to recruit technical speakers and drive innovative programming for the Startup Lab.</li></ul> 
4. Documentation &amp; Reporting
<ul><li>Data Reporting: Compile monthly statistics on visitor participation and the status of technical resources.</li></ul>
<ul><li>Feedback Collection: Gather and analyze participant feedback for continuous technical program improvement.</li></ul> 
5. Compliance, Safeguarding &amp; Ethics
<ul>
<li>Ensure adherence to safety and security policies, data privacy &amp; protection, professional ethics, and compliance with U.S State Department rules and expectations.</li></ul> 


Job Requirements

Education: Minimum 16 Years of Education in Computer Science, Information Technology, Social Sciences, or a Business-related discipline. 
 
Experience: Minimum 3 years of experience in Technical Support, AV Editing, Event Management and/or Program Coordination.

Preference: Experience in Youth and STEM-based programming is strongly preferred. 
Technical Proficiency (Required)

Virtual Platforms:

Zoom, Google Meet, Microsoft Teams, and OBS Studio.

Creative Suite:

Adobe Premiere Pro/CapCut (Video), Canva/Photoshop (Design), and Audacity (Audio). 

Maker Tech:

3D printing software (Cura/Tinkercad) and basic coding (Arduino/Python). 

Productivity:

High proficiency in Google Workspace and Microsoft 365. 

Communication:

Excellent oral and written communication skills in English &amp; Urdu. 
Required Behavioral Competencies
<ul><li>Accountability: Takes full ownership of technical assets and project deadlines.</li></ul><div> 
<ul><li>Adaptability: Remains flexible and composed in fast-paced environments, particularly during live tech support.</li></ul></div><div> 
<ul><li>Collaboration: Works effectively with the Lincoln Corner Coordinator and various teams to ensure program success.</li></ul></div><div> 
<ul><li>Service Orientation: Maintains a professional and helpful approach with all internal teams and external partners.</li></ul></div><div> 
<ul><li>Innovation/Problem Solving: Proactively identifies challenges and develops practical, creative solutions to enhance program quality and operational efficiency.</li></ul></div> 
General Provision:

The duties and responsibilities outlined in this Job Description are not exhaustive and may evolve over time. The incumbent may be required to perform additional tasks and assume new responsibilities, as deemed necessary by management, in alignment with the overall purpose of the position and the organizational requirements.</div>

Technical Services Coordinator - Lincoln Corner

MCG Technologies

About the opportunityReports to: Operations Manager (Healthcare) Location: E-11/2, Islamabad (Onsite) Timings: PKT 06:00 PM - 03:00 AMYour Role @ MCG Technologies As an Operations Supervisor you will support the Operations Manager in overseeing the daily functions of the operations support team, ensuring efficient workflow, high-quality customer service, and effective patient coordination. You will be responsible for assisting in task delegation, monitoring team performance, and following up with staff to ensure timely completion of assigned responsibilities. You will help to enforce company policies, adherence to healthcare regulations, and compliance standards. In addition, this role involves guiding and supporting team members through day-to-day challenges, addressing routine escalations, and ensuring consistent communication between staff and management. You will also contribute to workflow optimization by identifying process gaps, suggesting improvements, and helping implement operational best practices.What impact will you make?<ul><li>Ensure adherence to company policies, SOPs, and operational standards</li><li>Evaluate and maintain team cultural fit aligned with company values</li><li>Supports operations management by ensuring smooth daily workflow and task coordination</li><li>Manage and resolve team conflicts in a professional and timely manner</li><li>Oversee employee training programs and ensure continuous development</li><li>Collect, analyze, and report feedback for process improvement</li><li>Monitor team performance and ensure KPIs and targets are met</li><li>Maintain understanding of social media aesthetics and content quality</li><li>Enforce discipline, professionalism, and teamwork within the department</li><li>Promote a culture of continuous improvement and operational standards excellence in service delivery</li><li>Supports operations management by ensuring smooth daily workflow and task coordination Supports operations management by ensuring smooth daily workflow and task coordination</li><li>Ensure strict adherence to organizational dress code and professional appearance standards across the team</li><li>Coordinate effectively with other departments to ensure seamless workflow and service experience</li></ul>What makes you a great fit?<ul><li>3&ndash;5 years of experience in operations, team supervision, or support roles is preferred</li><li>A Bachelor's degree is required</li><li>Strong interpersonal, communication, and problem-solving skills</li><li>Ability to multitask in a fast-paced environment with attention to detail</li></ul>What will fuel your success?<ul><li>Global exposure with real responsibilities</li><li>Skill-based career growth</li><li>Structured learning and mentorship</li><li>Clear expectations and transparent processess</li><li>Culture built on trust and respect</li><li>Growth oriented mind-set</li></ul>What perks and benefits do we offer?<ul><li>Health Insurance</li><li>Life Insurance</li><li>EOBI</li><li>Leave Encashment</li><li>Sponsored Certifications</li></ul>How do we help you grow?At MCG Technologies, we build global careers through international exposure, structured professional growth, and a culture grounded in trust, performance, and inclusion. Our teams operate in a collaborative, client-aligned environment that fosters continuous learning, accountability, and long-term career development. We empower our people to grow professionally while contributing to meaningful outcomes for global clients and partners.Job Type: Full-timeWork Location: In person

Operations Supervisor - Healthcare

Cabcall Outsource

Title: Operations Support Analyst Location: Soan Gardens, Islamabad Working Hours: 1 PM to 9 PM Job Type: Full time, On-siteJob Overview:This role is built for someone who can operate with clarity, structure, and strong communication in a fast-moving environment. As an Operations Support Analyst, you will play a key role in keeping day-to-day operations aligned, ensuring data accuracy, and maintaining consistent communication with international clients and internal teams. The position requires someone dependable, detail-oriented, and confident in handling cross-functional coordination without constant oversight.Key Responsibilities:<ul><li>Manage and execute daily operational tasks and workflows to ensure smooth business operations</li><li>Schedule meetings and coordinate effectively with internal teams and international clients</li><li>Support data handling, reporting, and reconciliation activities with high accuracy</li><li>Coordinate with internal teams across finance, operations, and support functions</li><li>Maintain accurate records, documentation, and operational logs</li><li>Ensure proper documentation of processes, updates, and client interactions</li><li>Communicate effectively with international clients, addressing queries and resolving issues within agreed timelines</li><li>Identify process gaps and contribute to process improvement and standardisation initiatives</li><li>Support onboarding activities and ongoing customer operations as required</li></ul>Requirements:<ul><li>1-2 year experience in a virtual assistance or related field.</li><li>Bachelor&rsquo;s degree in BBA, Economics, Social Science or a related field.</li><li>O/A Level educational background preferred.</li><li>Strong communication skills, with the ability to interact confidently with international clients.</li><li>Strong organizational skills and ability to manage multiple tasks simultaneously.</li><li>Ability to work independently in a remote environment.</li><li>Comfortable working across different time zones.</li><li>High attention to detail and accuracy in data handling.</li><li>Experience with operational systems, spreadsheets, and reporting tools.</li><li>Professional, reliable, and deadline-driven approach.</li></ul>Pay: Rs70,000.00 - Rs90,000.00 per monthWork Location: In person

Operations Support Analyst

Achha Foods

Job PurposeThe Assistant Sales Operations Manager is responsible for supporting daily sales operations, ensuring smooth coordination between supply chain, logistics, and sales teams. The role focuses on maintaining operational efficiency, managing stock and financial records, and ensuring timely delivery and customer satisfaction.Key Responsibilities1. Sales Operations Management<ul><li>Assist in managing day-to-day sales operations to ensure efficiency and accuracy</li><li>Monitor daily sales targets versus achievements and identify gaps</li><li>Take corrective actions to improve performance and meet targets</li><li>Coordinate with sales teams to support revenue growth initiatives</li></ul>2. Financial &amp; Accounts Handling<ul><li>Manage accounts related to direct operations</li><li>Ensure accurate and timely closing of the daily cash book</li><li>Monitor financial transactions and maintain proper records</li><li>Coordinate with finance department for reconciliations</li></ul>3. Inventory &amp; Stock Management<ul><li>Prepare and maintain daily closing stock reports</li><li>Ensure stock accuracy and availability across operations</li><li>Coordinate with warehouse and supply chain teams to avoid stock shortages or overstocking</li></ul>4. Supply Chain &amp; Logistics Management<ul><li>Oversee logistics operations to ensure smooth and timely delivery</li><li>Coordinate with supply chain teams for efficient product movement</li><li>Ensure proper handling of dispatch, transportation, and delivery processes</li><li>Identify and resolve operational bottlenecks</li></ul>5. Customer &amp; Complaint Management<ul><li>Handle customer complaints efficiently and professionally</li><li>Coordinate with concerned personnel to resolve issues promptly</li><li>Ensure high levels of customer satisfaction, especially for corporate clients</li></ul>6. Corporate Client Management<ul><li>Manage supply requirements for corporate customers</li><li>Ensure timely and accurate order fulfillment</li><li>Build and maintain strong relationships with key corporate clients</li></ul>7. Systems &amp; Reporting<ul><li>Ensure proficiency and effective use of systems such as SAP, SAMS, or other ERP software</li><li>Generate daily, weekly, and monthly reports related to sales, stock, and operations</li><li>Maintain accurate data entry and reporting standards</li></ul>8. Cross-Functional Coordination<ul><li>Collaborate with sales, finance, supply chain, and logistics teams</li><li>Support strategic initiatives to improve operational performance</li><li>Communicate effectively with internal stakeholders</li></ul>Qualifications &amp; RequirementsEducation:<ul><li>Bachelor&rsquo;s degree in Business Administration, Supply Chain Management, or related field</li><li>MBA (preferred but not mandatory)</li></ul>Experience:<ul><li>2&ndash;4 years of experience in sales operations, logistics, or supply chain roles</li><li>Experience in FMCG or similar industry preferred</li></ul>Skills &amp; Competencies<ul><li>Strong analytical and problem-solving skills</li><li>Good understanding of sales operations and supply chain processes</li><li>Proficiency in ERP systems (SAP, SAMS) and MS Excel</li><li>Excellent communication and coordination skills</li><li>Ability to work under pressure and meet deadlines</li><li>Attention to detail and accuracy</li></ul>Job Type: Full-timePay: Rs65,000.00 - Rs80,000.00 per monthApplication Question(s):<ul><li>What are your Salary Expectations?</li><li>What is your Notice Period?</li></ul>Work Location: In person

Assistant Sales Operation Manager

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