project manager

marketing manager

head of engineering

head of marketing

head of supply chain

operations leader

Careem

<div>
 
 About the Company
 
 
 
 Careem is building the Everything App for the greater Middle East &mdash; making it easy to move around, order food and groceries, manage payments, and more. Our purpose is simple: to simplify and improve people&rsquo;s lives and build an awesome organisation that inspires.
 
 
 Since 2012, Careem has enabled earnings for over 2.5 million Captains, simplified the lives of more than 70 million customers, and built a platform where the region&rsquo;s best talent and entrepreneurs thrive. We operate in 70+ cities across 10 countries, from Morocco to Pakistan.
 
 
 
 
 We&rsquo;re now entering our next chapter &mdash; one powered by AI. We&rsquo;re looking for AI talent: curious problem-solvers who know how to apply AI to build tools, automate workflows, and create real impact. Whether it&rsquo;s streamlining operations, enhancing customer experience, or reimagining internal systems &mdash; we want people who can make Careem work smarter and move faster.
 
 
 
 
 
 About The Role
 
 
 
 We are seeking a dynamic and operations-focused individual to join our team in a role dedicated to enhancing the experience and engagement of our Captains. This role is pivotal in ensuring the efficient execution of day-to-day ground operations, with a strong focus on key experience KPIs. The ideal candidate will bring a proactive mindset to identifying and resolving operational issues, while also driving initiatives that foster a vibrant and motivated Captain community. We are looking for a highly dynamic and operations-focused individual to join our team as an Operations Lead in the Experience team. In this pivotal role, you will be instrumental in significantly enhancing the experience and engagement of our Captains, who are at the heart of our operations.
 
 
 The Captain Experience Lead will be responsible for designing and executing initiatives that improve Captain satisfaction, retention, and engagement. While based in Pakistan, this role will work closely with the UAE Experience, Operations, and Marketing teams to ensure consistent delivery of a high-quality Captain experience across channels.
 
 
 
 What You'll Do
 
 
 
 The ideal candidate will have strong communication skills, operational understanding, and empathy for frontline partners, with the ability to manage cross-border collaboration efficiently.
 
 
 <ul>
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 Captain Experience &amp; Engagement
 </li>
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 Drive the design and execution of programs that enhance Captain satisfaction and engagement for the UAE market.
 </li>
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 Partner with UAE operations, marketplace, and communication teams to ensure all Captain touchpoints reflect Careem&rsquo;s standards of empathy, support, and transparency.
 </li>
 <li>
 Build mechanisms to continuously capture Captain feedback and translate it into actionable insights and process improvements.
 </li>
 <li>
 Enhance the overall customer experience by uplifting the quality of service provided by Captains through training, behavior programs, and feedback-driven initiatives.
 </li>
 <li>
 Insights &amp; Continuous Improvement
 </li>
 <li>
 Analyze Captain feedback, complaints, and behavioral data to identify key drivers of satisfaction and attrition.
 </li>
 <li>
 Collaborate with analytics and ops teams to measure the impact of experience initiatives through defined KPIs (NPS, retention, engagement).
 </li>
 <li>
 Prepare reports and recommendations for the UAE leadership team based on insights and performance data.
 </li>
 <li>
 Collaboration &amp; Alignment
 </li>
 <li>
 Act as a bridge between the Pakistan-based support functions and UAE market teams, ensuring alignment on priorities, communications, and outcomes.
 </li>
 <li>
 Support the UAE Care team on escalations, captain feedback reviews, and policy implementation when required.
 </li>
 <li>
 Contribute to quarterly business reviews and cross-functional planning for Captain Experience improvements.
 
 
 </li>
 </ul>
 
 What You'll Need
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Marketing, Operations, or related field (Master&rsquo;s preferred).
 </li>
 <li>
 3+ years of experience in customer or partner experience, operations, or community engagement.
 </li>
 <li>
 Experience working in a remote or regional support setup preferred.
 </li>
 <li>
 Strong analytical and problem-solving abilities, with comfort using data to make decisions.
 </li>
 <li>
 Excellent written and verbal communication in English and Urdu.
 </li>
 <li>
 Strong stakeholder management and project execution skills.
 </li>
 <li>
 Empathy-driven mindset and passion for improving both Captain and customer experience.
 
 
 </li>
 </ul>
 
 What We&rsquo;ll Provide You
 
 
 
 We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:
 
 
 <ul>
 <li>
 Work and learn from great minds by joining a community of inspiring colleagues.
 </li>
 <li>
 Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
 </li>
 <li>
 Explore new opportunities to learn and grow every day.
 </li>
 <li>
 Work 4 days a week in office &amp; 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
 </li>
 <li>
 Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.
 </li>
 </ul>
</div>

Operations Experience Lead

Ibix Global Tech

Operations ExecutiveWe are hiring a proactive and detail-oriented Operations Executive to support our Business Director. This is a unique opportunity to gain hands-on experience in business operations, strategic planning, and executive leadership support within a global IT company.Key Responsibilities<ul><li>Assist in developing and implementing operational strategies.</li><li>Provide executive support to the Business Director, including calendar management, travel coordination, meetings, and follow-ups.</li><li>Attend meetings, record minutes, track action items, and ensure timely completion of tasks.</li><li>Coordinate with departments to monitor deliverables and KPIs.</li><li>Prepare presentations, reports, and formal business documentation.</li><li>Support project management activities and operational tracking.</li><li>Facilitate internal communication between the Director and teams.</li><li>Participate in strategic discussions and assist in business planning and reporting.</li><li>Support technical coordination when required.</li></ul>Requirements<ul><li>6 months to 1 year of experience in executive support or operations (Fresh IT graduates are encouraged to apply).</li><li>Bachelor&rsquo;s degree in IT, Computer Science, or a related field.</li><li>Proficiency in Microsoft Office and Google Workspace.</li><li>Familiarity with project management tools such as Trello or Notion is a plus (not mandatory).</li><li>Strong organizational, communication, and multitasking skills.</li><li>Willingness to travel internationally when required (mandatory).</li></ul>Growth Opportunities<ul><li>International travel for meetings, workshops, and business events.</li><li>Exposure to global operations and international teams.</li><li>Ongoing training and professional development.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current monthly salary package?</li><li>What is your expected salary package?</li><li>How many months/years of experience do you have in operations or executive support?</li><li>How soon can you join our company?</li><li>Are you willing to travel internationally when required?</li></ul>Work Location: In person

Operations Executive - Female

Asianet Pakistan

We are seeking a detail-oriented and proactive Operations Executive to join our team. The ideal candidate will be responsible for ensuring seamless coordination of daily tasks, managing documentation, and providing essential operational support to various departments. This role is well-suited for individuals who excel in fast-paced environments and possess strong organizational and communication skills.Key Responsibilities:<ul><li>Make phone calls and send emails for missing editions.</li><li>Coordinate with teams to confirm delivery or non-delivery of content.</li><li>Maintaining records in MS Excel sheet.</li><li>Prepare work reports required by Supervisor.</li><li>Conduct daily meetings with teams and Supervisors regarding work progress.</li><li>Perform any other tasks assigned by authorities.</li></ul>Qualifications and Skills:<ul><li>Bachelor&rsquo;s degree.</li><li>2 to 3 years of work experience in Operations.</li><li>Excellent written and verbal communication skills.</li><li>Strong organizational and multitasking abilities.</li><li>Proficiency in MS Office (Excel and Word).</li><li>Ability to work independently and as part of a team.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>What is your current salary?</li></ul>Note: Only those candidate apply who can provide salary slip or salary deposit at the time of interview).Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Operations Executive.

Global Ship Services

Global Ship Services is a multinational ship services company headquartered in the USA. We are seeking an Operations Executive for our Karachi office.Key Responsibilities:<ul><li>Handle correspondence with customers and vendors via email and phone.</li><li>Maintain complete and accurate records of each inquiry and quotation in the internal ERP software system.</li><li>Coordinate with agents for order confirmations and delivery follow-ups.</li><li>Support the operations team in daily administrative and logistical tasks.</li><li>Ensure timely and efficient communication across departments.</li></ul>Skills and Qualifications<ul><li>Strong English</li><li>Strong negotiation and vendor management skills.</li><li>Knowledge of supply chain processes.</li><li>Ability to work under pressure and meet deadlines.</li><li>Proficiency in ERP software.</li><li>Proficient in Microsoft Office (Word, Excel, PowerPoint) and Outlook.</li></ul>Job Type:<ul><li>Full-time</li><li>Willing to work at night</li><li>English Compulsory</li></ul>Education:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Business Administration: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location:<ul><li>In person</li></ul>Timings:<ul><li>07:00 PM to 04:00 AM</li></ul>Website:www.globalshipservices.usJob Type: Full-timePay: Rs55,000.00 - Rs60,000.00 per monthEducation:<ul><li>Bachelor's (Required)</li></ul>Experience:<ul><li>Business Administration: 1 year (Required)</li></ul>Language:<ul><li>English (Required)</li></ul>Work Location: In person

Operations Executive

Shiwantek

As an E-commerce Operations and Accounts professional, your role is to oversee and manage the operational and financial aspects of an e-commerce business. You will be responsible for ensuring smooth order processing and financial transactions within the online platform. This position requires strong attention to detail, organizational skills, and knowledge of e-commerce platforms and accounting principles.Key Responsibilities:<ul><li>Proven experience in e-commerce operations and account management.</li><li>Proficiency in using e-commerce platforms (e.g., Shopify, WooCommerce, Magento).</li><li>Familiarity with payment gateways (e.g., Stripe, PayPal).</li><li>Strong organizational skills and keen attention to detail.</li><li>Analytical mindset with the ability to interpret and act on financial data.</li><li>Experience in maintaining quarterly P&amp;L statements, including tracking revenue per sale and calculating employee commissions.</li><li>Excellent communication and customer service abilities.</li><li>Familiarity with logistics partners such as FedEx, USPS, DHL, and UPS, including experience generating accurate domestic and international shipping documentation, RMAs, and shipping claims.</li><li>Solid understanding of logistics workflows and coordination with shipping partners.</li><li>Ability to thrive in a fast-paced, digital-first work environment.</li></ul><ul><li>Shift: Night shift</li><li>Location: 3 Talwaar, Clifton</li></ul>Job Type: Full-timePay: Rs50,000.00 - Rs65,000.00 per monthApplication Question(s):<ul><li>Would you be able to do night shift?</li></ul>Experience:<ul><li>Excel: 1 year (Required)</li><li>Ecommerce Operations: 1 year (Required)</li></ul>Work Location: In person

Steps Ahead Pakistan

<div>
 
 ABOUT COMPANY:
 
 
 
 We are global leader in plant-based food. Nutritious, delicious, natural, plant-based food - good for you and our planet.
 
 
 The driving force behind our success as a global leader in plant-based foods are the 4,800 associates who every day live our purpose and are engaged in company's mission, delivering through our values of Performance, Care and Passion.Results Matter. Always Day 1 mindset.
 
 
 Always one step ahead, driven by data, with a finger on the pulse &ndash; our customers and consumers are at the heart. We identify the sweet spot; we relish challenge; We own it. Agile decision-makers, with the courage to pivot we fail fast and learn faster.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 Manage / Appoint / Re-Engineering existing distributor network within territory
 </li>
 <li>
 Manage team of DSRs / supervisors and sales personnel as sales leader
 </li>
 <li>
 Manage ROIs for the business with the distributors, regularly present and discuss business priorities with stakeholders and develop territory level operations strategies for business growth and effectiveness
 </li>
 <li>
 Build a high performance team by hiring and retaining the right talent, fostering an atmosphere of collaboration and teamwork
 </li>
 <li>
 Enforce and act as custodian of company SOPs related to chillers / new outlet inductions / damages / schemes
 </li>
 <li>
 Be the eyes and ears of the company for market dynamics and competition.
 
 
 
 </li>
 </ul>
 
 R
 
 
 
 equirements:
 
 
 
 
 <ul>
 <li>
 Minimum Bachelors , MBA is Plus
 </li>
 <li>
 At least 2 year of sales experience, preferably FMCG
 </li>
 <li>
 Well versed with Microsoft excel and word
 </li>
 <li>
 Young, Energetic and Flexible to travel
 </li>
 <li>
 Female are encouraged to apply.
 
 
 
 </li>
 </ul>
 
 Applications Deadline: 10-Feb-2026
 
</div>

Business Development Manager - Karachi

ABS INTERNATIONAL

Don't Just Report Errors. Enforce Standards. (Direct to Owners) Night Shift (6:00 PM &ndash; 2:00 AM) | Operations: Gulistan-e-Johar &amp; Gulshan ABS International (Est. 2012) &ndash; Direct US PrincipalThe Reality Check: Are you a QA Manager who is tired of being ignored by Operations Managers? Are you tired of &quot;suggesting&quot; improvements that never happen? Take Command. ABS International is hiring a Head of Quality to oversee our US Operations across two branches. We don't need a &quot;Call Listener.&quot; We need a Process Architect. You report directly to the Principal Owners. You have the authority to hold the Sales &amp; Support teams accountable.The &quot;Executive&quot; Deal:<ul><li>Salary Package: Market Competitive (Senior Management Grade). We are ready to pay top dollar for the right Process Architect.</li><li>Authority: You define the Standard. If a team member fails your Audit, Operations must retrain them.</li><li>Stability: 14 Years in Business. A secure, long-term leadership role.</li></ul>Your Mission:<ul><li>Architect: Build the QA Scorecards, Calibration Protocols, and Feedback Loops from scratch.</li><li>Enforce: Ensure both branches (Gulshan &amp; Johar) follow the exact same US ISO-level Standards.</li><li>Coach: Transform data into training. Don't just catch mistakes&mdash;teach Team Leads how to prevent them.</li></ul>Who This Is For:<ul><li>The Architect: You have 3+ Years in BPO Quality Assurance. You have built processes (SOPs, KPIs), not just followed them.</li><li>The Leader: You are comfortable managing a team of QA Analysts.</li><li>The Night Owl: You are productive during 6:00 PM &ndash; 2:00 AM.</li></ul>How to Apply:<ul><li>Click &quot;Apply Now&quot;.</li><li>Mandatory: Answer the calibration question.</li><li>Attach your CV.</li></ul>If you are ready to own the Quality Department, apply now.Job Type: Full-timeApplication Question(s):<ul><li>Have you designed QA Scorecards and Calibration SOPs from scratch?</li><li>Do you have 3+ Years of experience in BPO Quality Assurance?</li><li>This is a Night Shift (6 PM - 2 AM). Are you available?</li></ul>Work Location: In person

Head of Quality Assurance (BPO Operations)

Explore 532+ Operations leader in Karachi this February. Find roles across top companies and apply now to boost your career.

532 operations leader jobs In Karachi

Operations Experience Lead

Operations Executive - Female

Operations Executive.

Operations Executive

Operations Executive

Business Development Manager - Karachi

Head of Quality Assurance (BPO Operations)