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operations manager

Shifa Home Health Care

We are seeking an experienced Operations Manager &ndash; Homecare to manage and coordinate daily homecare operations and logistics.Key Responsibilities:<ul><li>Oversee daily homecare operations and staff scheduling</li><li>Coordinate nurses, caregivers, and support staff</li><li>Manage patient assignments, visits, and service delivery</li><li>Handle logistics, transportation, and shift planning</li><li>Monitor documentation, reports, and service quality</li><li>Liaise with management, patients, and families</li></ul>Requirements:<ul><li>Minimum 1 year UAE experience in Homecare operation</li><li>Availability: Immediate joiner preferred</li></ul>Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per month

Operations Manager

PlaceUp

<div>Role Overview
We are seeking an experienced Operations Manager to oversee and optimize day-to-day retail operations across multiple stores. The role ensures operational excellence, cost efficiency, consistent customer experience, and alignment with business objectives. 
Key Responsibilities<ul><li>
Oversee daily operations across retail stores to ensure smooth and efficient performance</li><li>
Implement and monitor standard operating procedures (SOPs) across all locations</li><li>
Manage store openings, refurbishments, and operational rollouts</li><li>
Monitor KPIs such as sales performance, shrinkage, staff productivity, and customer satisfaction</li><li>
Coordinate closely with merchandising, supply chain, finance, and HR teams</li><li>
Ensure inventory accuracy, stock availability, and loss prevention controls</li><li>
Drive operational improvements to increase efficiency and reduce costs</li><li>
Support store managers through coaching, training, and performance management</li><li>
Ensure compliance with company policies, legal requirements, and health &amp; safety standards</li><li>
Prepare operational reports, budgets, and forecasts for senior management</li></ul> 
Requirements<ul><li>
Bachelors degree in Business, Operations, or related field</li><li>
5&ndash;8 years of experience in retail operations, with multi-store management exposure</li><li>
Strong understanding of retail KPIs, store processes, and customer experience</li><li>
Proven leadership and people management skills</li><li>
Strong analytical, problem-solving, and decision-making abilities</li><li>
Excellent communication and stakeholder management skills</li><li>
Experience with POS systems, inventory management, and ERP tools</li></ul></div>

Oceanchart Trading DMCC

Fixo Felix is a premier property maintenance and technical services provider in Dubai. We pride ourselves on delivering high-quality MEP (Mechanical, Electrical, and Plumbing) and AC solutions with a focus on professionalism, cleanliness, and exceptional customer service. We are looking for a dedicated Operations Manager to lead our field teams and ensure every job meets the &quot;Fixo Felix&quot; gold standard.​Role Purpose​The Operations Manager is the heartbeat of our daily service delivery. You will bridge the gap between our clients, our procurement team, and our technicians. Your goal is to optimize workflows, maintain 100% quality control, and ensure that our technical teams have the tools, knowledge, and leadership they need to succeed.​Key Responsibilities​1. Operational Leadership &amp; Scheduling​Daily Management: Oversee the daily schedules of AC and MEP technicians, ensuring optimal routing and punctuality across Dubai.​Morning Briefings: Conduct daily team briefings to review the day&rsquo;s targets, safety protocols, and grooming standards.​Resource Allocation: Assign the right technicians to the right jobs based on their specific skill sets.​2. Technical Oversight &amp; Quality Control​Site Inspections: Conduct regular, unannounced site visits to audit the quality of work and ensure technicians are adhering to company standards.​The &quot;First-Time Fix&quot; Initiative: Minimize return visits by ensuring technicians have the correct diagnostic tools and parts before starting a job.​Grooming &amp; Cleanliness: Strictly enforce our policy that job sites must be left cleaner than they were found and that technicians represent the brand professionally in full uniform.​3. Quoting &amp; Procurement Coordination​Rapid Quoting: Review technician reports and material requirements to ensure client quotes are accurate and sent out within 2&ndash;4 hours of the initial visit.​Inventory &amp; Logistics: Coordinate with purchasers to ensure high-quality materials are sourced. Manage &quot;van stock&quot; levels to reduce downtime spent traveling to suppliers.​Tool Management: Maintain an up-to-date inventory of company tools and machinery, ensuring they are serviced and in good working order.​4. Client Relations &amp; Escalations​Complaint Resolution: Act as the first point of contact for any client dissatisfaction, resolving issues professionally and promptly to maintain our high rating.​Technical Guidance: Explain complex technical issues to clients in simple terms, providing them with confidence in our recommendations.​5. Training &amp; Development​Skills Assessment: Identify knowledge gaps in the technical team and organize &quot;hands-on&quot; training sessions.​Standard Operating Procedures (SOPs): Implement and update SOPs for common maintenance tasks to ensure consistency across the board.​Required Qualifications &amp; Skills​Experience: Minimum 3&ndash;5 years of experience in Operations Management within the Dubai FM/Technical Services sector.​Technical Knowledge: Strong hands-on understanding of HVAC/AC systems, plumbing, and electrical works.​Leadership: Proven ability to manage diverse technical teams (experience managing technicians is a plus).​Communication: Excellent verbal and written English. Ability to communicate technical details clearly to both staff and clients.​Driver&rsquo;s License: A valid UAE Driving License is mandatory.​Tech Literacy: Proficiency in using CRM or Field Service Management (FSM) software and Microsoft Office.​Key Performance Indicators (KPIs)​Average Quote Turnaround Time.​First-Time Fix Rate (%).​Customer Satisfaction Score (CSAT).​Reduction in material wastage and unauthorized fuel/travel time.Job Type: Full-timePay: From AED6,000.00 per month

Perfect Technical Works & Landscaping LLC

Perfect Technical Works and Landscaping LLC is seeking an experienced Operations Manager with a strong background in commercial projects. The ideal candidate must have at least 10 years of UAE experience in a similar role within technical works and/or landscaping, with proven ability to manage operations, teams, and project delivery efficiently.Key Responsibilities:<ul><li>Oversee daily operations for commercial technical and landscaping projects</li><li>Plan, coordinate, and monitor project execution to meet timelines and budgets</li><li>Manage site teams, supervisors, subcontractors, and suppliers</li><li>Ensure compliance with UAE regulations, safety standards, and company policies</li><li>Coordinate with clients, consultants, and internal departments</li><li>Control project costs, resources, and materials efficiently</li><li>Prepare operational reports and support senior management in decision-making</li><li>Resolve operational issues and improve processes for better efficiency</li></ul>Requirements:<ul><li>Minimum 10 years of experience in the UAE in a similar role</li><li>Strong experience in commercialprojects (landscaping or similar background)</li><li>Proven leadership and team management skills</li><li>Strong knowledge of UAE construction and landscaping practices</li><li>Excellent communication and coordination skills</li><li>Ability to handle multiple projects simultaneously</li><li>Valid UAE driving license preferred</li></ul>Preferred Background:<ul><li>Landscaping, MEP, Construction, or general technical works companies</li><li>Experience dealing with commercial developments</li></ul>Job Type: Full-time

SPS MAX Technical Services LLC

We&rsquo;re Hiring: Operations Manager Are you a dynamic leader with a passion for optimizing operations and managing large teams? We are looking for an Operations Manager to oversee and enhance our day-to-day facility and office operations, ensuring efficiency, safety, and excellence across all functions. This role involves leading a team of around 200 employees across maintenance, operations, and office services.Key Responsibilities:<ul><li>Oversee daily facility operations, ensuring cleanliness, safety, and full functionality.</li><li>Lead, train, and manage a team of ~200 maintenance and operations staff.</li><li>Develop and implement maintenance plans, preventive maintenance schedules, and operational improvements.</li><li>Manage procurement, inventory, and logistics for supplies and equipment.</li><li>Ensure compliance with health, safety, and building regulations.</li><li>Manage budgets and identify opportunities for cost efficiency.</li><li>Liaise with stakeholders, contractors, and vendors to meet operational needs.</li><li>Drive continuous improvement by adopting best practices and emerging technologies.</li><li>Oversee safety functions including emergency preparedness, disaster recovery, and business continuity plans.</li><li>Plan and supervise short- and long-term facilities projects.</li></ul>What We&rsquo;re Looking For:<ul><li>Proven experience managing large teams (100+ employees preferred).</li><li>Strong leadership and team management skills.</li><li>Excellent organizational and planning abilities.</li><li>Knowledge of MEP systems, building maintenance, and safety regulations.</li><li>Strong problem-solving and communication skills.</li></ul>Why Join Us?<ul><li>Lead a large, talented team and make a real impact on operational excellence.</li><li>Be part of a forward-thinking company that values efficiency and innovation.</li><li>Opportunity for growth and professional development.</li></ul>Location: Oasis Mall, Al Quoz 1Employment Type: Full-timeApply Now:Email: recruitment@spsmax.comJob Type: Full-timePay: AED5,000.00 - AED8,000.00 per month

Concentrix

<div><div><div>Operations
</div><div><div><div>Location</div>
<div>Dubai, United Arab Emirates
</div></div><div><div>Language</div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader">Summary</h2><div>
The Operations Manager &ndash; Customer Relations Centre will oversee the end-to-end management of client&rsquo;s multi-brand contact center, supporting all maisons to deliver a seamless, luxury-grade customer experience. This role combines operational leadership, transition/change management, and stakeholder engagement, ensuring every client interaction reflects the elegance and standards of the brand. The role requires a leader who can balance service excellence with operational discipline, blending data-driven management with the human touch expected of luxury brands.</div><h2 class="jobSectionHeader">
Description</h2><h2 class="jobSectionHeader">
Essential Functions/Core Responsibilities</h2><div>
Operational Leadership</div><ul><li>
Manage daily operations across all channels (phone, email, live chat, social, e-commerce support).</li><li>
Monitor performance against SLAs, KPIs, and luxury service benchmarks.</li><li>
Drive issue resolution, escalation management, and root-cause analysis.</li><li>
Ensure workforce planning, scheduling, and staffing are optimized for service excellence.</li></ul>
Transition &amp; Change Management<ul><li>
Lead transitions for new maisons, markets, or services into the call center ecosystem.</li><li>
Oversee setup of new teams, training, and knowledge transfer. Experience is managing rebadging of resources will be an advantage</li><li>
Ensure smooth implementation of new technologies (AI, automation, CRM platforms).</li><li>
Establish governance mechanisms for change management and service continuity.</li></ul>
Client Experience &amp; Quality<ul><li>
Partner with maisons to tailor support to brand-specific tone and expectations.</li><li>
Develop a quality and training framework that ensures interactions reflect brand&rsquo;s luxury ethos.</li><li>
Translate Voice of the Customer insights into tangible improvements.</li><li>
Embed personalization and empathy into service design.</li></ul>
People Leadership<ul><li>
Recruit, coach, and develop a multilingual, multicultural team.</li><li>
Create a luxury service culture with accountability, motivation, and engagement.</li><li>
Establish career development pathways and ensure retention of top talent.</li></ul>
Governance &amp; Compliance<ul><li>
Deliver all contractual and performance commitments.</li><li>
Maintain robust reporting, documentation, and operational audits.</li><li>
Partner with compliance and brand teams to safeguard client data and brand reputation.</li></ul>
Continuous Improvement &amp; Innovation<ul><li>
Identify opportunities for process optimization and cost efficiency without compromising luxury standards.</li><li>
Champion innovation in CX delivery (digital channels, AI, proactive service).</li><li>
Benchmark against industry best practices to maintain client&rsquo;s leadership in service.</li></ul>
Stakeholder Engagement<ul><li>
Act as the primary operational partner for maisons and regional leadership.</li><li>
Provide actionable business insights, reports, and recommendations.</li><li>
Collaborate with retail, logistics, e-commerce, and CRM teams to deliver an integrated client journey.</li></ul><div></div>
Qualifications &amp; Experience<ul><li>
Bachelor&rsquo;s degree in Business, Operations, or related field (Master&rsquo;s preferred).</li><li>
10+ years of call center / CX operations experience, with at least 3+ years in leadership.</li><li>
Proven experience in luxury or other premium services ( within BPO/call center outsourcing) preferred.</li><li>
Demonstrated success in transitions, client onboarding, implementations, or large-scale operational setups.</li><li>
Expertise in CRM and CX platforms (Genesys, Salesforce, Zendesk, etc.).</li><li>
Commercial acumen: experience in budgeting, cost control, and efficiency management.</li><li>
Fluent in English; other languages (Arabic, French, German, Italian etc.) are an asset.</li></ul><div></div>
Personal Attributes<ul><li>
Polished and professional presence consistent with luxury service environments.</li><li>
Client-first mindset with empathy and attention to detail.</li><li>
Resilient under pressure, structured in problem-solving.</li><li>
Hands-on, collaborative, and solutions-oriented leader.</li><li>
Culturally agile and comfortable managing diverse, multilingual teams.</li></ul><div></div>
Success Measures<ul><li>
Operational KPIs: SLAs, AHT, FCR, CSAT consistently met or exceeded.</li><li>
Transition Success: New Maison/market integrations delivered on time and seamlessly.</li><li>
Quality &amp; Experience: Client feedback reflects luxury service standards.</li><li>
Stakeholder Satisfaction: Strong partnership feedback from Maisons and regional teams.</li><li>
Continuous Improvement: Measurable efficiency gains and service enhancements delivered.</li></ul><h2 class="jobSectionHeader"> 
Disclaimer</h2>
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.</div></div></div>

PLUS UAE

Job Description &ndash; Sales &amp; Operations Manager (0 &rarr; Scale) Business Setup &amp; PRO ServicesLocation: Dubai, United Arab Emirates Employment Type: Full-Time Experience: Minimum 5+ years UAE experience (Mandatory)Role OverviewWe are a new Business Setup &amp; Corporate Services startup in Dubai and are seeking a Sales &amp; Operations Manager with proven experience in starting from zero and scaling up. This role requires a hands-on leader who can build revenue while simultaneously establishing strong operational systems.This is not a maintenance role. The selected candidate must have early-stage or startup experience within the UAE business setup ecosystem and the ability to independently build, manage, and scale both sales and operations.Core Mandate (Non-Negotiable)<ul><li>Build sales and operations from scratch</li><li>Create processes before headcount</li><li>Drive revenue without overpromising delivery</li><li>Scale teams and systems in line with growth</li></ul>Key Responsibilities1. Sales &amp; Revenue Development<ul><li>Generate and close business for:</li><li>Mainland, Free Zone, and Offshore company formation</li><li>PRO services, visas, and compliance services</li><li>Build early-stage sales through:</li><li>Founder networks</li><li>Referrals and partnerships</li><li>Direct B2B outreach</li><li>Define pricing, service scope, and realistic turnaround times.</li><li>Achieve agreed monthly and quarterly revenue targets.</li></ul>2. Operations Setup &amp; Delivery<ul><li>Establish and manage end-to-end operations for:</li><li>Trade licenses and amendments</li><li>Visas, Emirates ID, labor contracts</li><li>Renewals, cancellations, and compliance</li><li>Own execution quality, timelines, and compliance.</li><li>Act as single-point accountability for client delivery.</li></ul>3. Team Building &amp; Scaling (0 &rarr; Scale)<ul><li>Hire, train, and manage:</li><li>Sales Executives / Coordinators</li><li>PROs / Typists</li><li>Operations &amp; Admin staff</li><li>Define KRAs, KPIs, and productivity benchmarks.</li><li>Build a performance-driven, accountable team.</li><li>Replace non-performers swiftly (with management approval).</li></ul>4. Process, SOP &amp; System Creation<ul><li>Design and implement SOPs for:</li><li>Sales qualification and handover</li><li>Operations execution</li><li>Documentation and compliance control</li><li>Build dashboards, trackers, and escalation matrices.</li><li>Ensure scalability without chaos.</li></ul>5. Government, Vendor &amp; Partner Management<ul><li>Manage relationships with:</li><li>DED, Free Zones</li><li>MOHRE, ICP, GDRFA</li><li>Tasheel, Amer, Typing Centers</li><li>Negotiate service rates and turnaround times.</li><li>Build reliable execution channels.</li></ul>6. Cost, Risk &amp; Performance Control<ul><li>Control operational and sales costs.</li><li>Balance revenue growth with delivery capacity.</li><li>Track and report:</li><li>Sales performance</li><li>TAT and compliance</li><li>Team productivity</li><li>Escalate risks and bottlenecks proactively.</li></ul>Mandatory Experience &amp; Requirements<ul><li>5+ years UAE experience in Business Setup / Corporate Services / PRO firms.</li><li>Proven experience in building both sales and operations from zero and scaling up.</li><li>Strong hands-on knowledge of:</li><li>UAE business setup processes</li><li>Sales in Business Setup / PRO services</li><li>Government portals and compliance</li><li>Demonstrated team hiring, training, and management experience.</li><li>Ability to work independently in a startup / zero-system environment.</li><li>Excellent command of English (Arabic is an advantage).</li></ul>Auto-Reject Profiles❌ Corporate-only or maintenance-stage managers ❌ Sales-only or operations-only profiles ❌ No startup or scale-up exposure ❌ Advisory or strategy-only rolesKey Performance Indicators (KPIs)<ul><li>Revenue achieved vs target</li><li>Sales-to-delivery accuracy (no overpromising)</li><li>Turnaround time (TAT)</li><li>Compliance accuracy (zero penalties)</li><li>Team productivity and stability</li></ul>Why This Role Is CriticalThis role is the engine of the company. The Sales &amp; Operations Manager will determine how fast and how safely the business scales, balancing growth with flawless execution.Final Positioning StatementThis role is for a UAE Business Setup professional who has personally built and scaled both sales and operations from zero&mdash;not for those who have only managed existing teams or systems.Job Type: Full-time

Sales & Operations Manager

Explore 2413+ Operations manager in Dubai Jobs In United Arab Emirates this January. Find roles across top companies and apply now to boost your career.

2413 operations manager jobs IN Dubai Jobs In United Arab Emirates

Operations Manager

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Sales & Operations Manager