hotel manager

manager logistics performance Jobs in Manama

manager logistics performance

project manager

account manager

admin executive

operations manager

The Shaw Group

<div>
 
 
 We&rsquo;re Hiring:
 
 We are looking for an experienced
 
 Logistics Manager
 
 to oversee and manage end-to-end logistics operations within our fabrication and industrial facilities. The role will be responsible for inbound and outbound logistics, internal material movement, yard and warehouse management, heavy lifting coordination, and project logistics support, while ensuring compliance with HSE standards and operational efficiency.
 
 
 
 
 
 
 REPORTING TO:
 
 
 
 VP for Internal Operations
 
 
 
 
 
 
 Candidates currently based in Bahrain are preferred.
 
 
 
 
 
 
 
 MINIMUM QUALIFICATIONS:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Supply Chain, Logistics, Engineering, or related field.
 </li>
 <li>
 Logistics or supply chain certifications (CSCP / CLTD)
 </li>
 </ul>
 
 
 
 
 
 MINIMUM EXPERIENCE:
 
 
 <ul>
 <li>
 7&ndash;12 years of logistics experience, preferably in fabrication, oil &amp; gas manufacturing, steel structures, EPC, or industrial facilities.
 </li>
 <li>
 Strong understanding of heavy lifting, rigging, crane operations, and steel yard management.
 </li>
 <li>
 Experience with ERP/WMS systems (SAP, Oracle, MS Dynamics, etc.).
 </li>
 <li>
 Familiarity with local transport regulations and HSE standards.
 </li>
 </ul>
 
 
 
 
 
 SPECIFIC RESPONSIBILITIES:
 
 
 
 
 
 
 
 Inbound Logistics (Raw Materials &amp; Consumables)
 
 
 <ul>
 <li>
 Plan and coordinate inbound deliveries of steel plates, sections, pipes, and fabrication consumables.
 </li>
 <li>
 Work closely with procurement to track PO deliveries, customs clearance, and supplier loading schedules.
 </li>
 <li>
 Ensure proper receiving, inspection, and documentation of incoming materials.
 </li>
 <li>
 Manage unloading operations, crane movement, and yard allocation.
 </li>
 </ul>
 
 
 
 
 
 Internal Facility Logistics
 
 
 <ul>
 <li>
 Ensure timely movement of raw materials to fabrication bays (cutting, welding, machining, blasting &amp; painting sections).
 </li>
 <li>
 Implement internal material flow processes to minimize delays and workstation idle time.
 </li>
 <li>
 Coordinate internal logistics equipment such as forklifts, cranes, trailers, and trolleys.
 </li>
 <li>
 Manage material staging, segregation, tagging, and traceability for projects.
 </li>
 </ul>
 
 
 
 
 
 Outbound Logistics (Finished Goods Dispatch)
 
 
 <ul>
 <li>
 Plan dispatch of fabricated structures, skids, modules, tanks, frames, and assemblies.
 </li>
 <li>
 Manage load-out schedules, packing lists, project documentation, and QA/QC clearance.
 </li>
 <li>
 Ensure compliance with load securing, rigging standards, and HSE procedures.
 </li>
 <li>
 Coordinate mobilization of trailers, flatbeds, low beds, and heavy‑transport vehicles.
 </li>
 </ul>
 
 
 
 
 
 Yard &amp; Warehouse Management
 
 
 <ul>
 <li>
 Oversee steel yard layout, space utilization, stacking method, and stock identification.
 </li>
 <li>
 Maintain WMS/ERP inventory accuracy (heat numbers, mill certificates, batch codes).
 </li>
 <li>
 Ensure safe storing and handling of heavy plates, beams, rolls, welding consumables, and paints.
 </li>
 <li>
 Implement FIFO, stock audits, cycle counts, and scrap yard management.
 </li>
 </ul>
 
 
 
 
 
 Heavy Lifting &amp; Transportation Coordination
 
 
 <ul>
 <li>
 Coordinate cranes, forklifts, boom trucks, rigging teams, and lifting plans.
 </li>
 <li>
 Ensure compliance with lifting planning, equipment certification, and operator permits.
 </li>
 <li>
 Evaluate and manage transporters, rigging contractors, and heavy-lift service providers.
 </li>
 </ul>
 
 
 
 
 
 Project Logistics Support
 
 
 <ul>
 <li>
 Collaborate with project engineers, planners, and production teams for material requirement planning.
 </li>
 <li>
 Support logistics for shutdowns, urgent deliveries, project milestones, and client inspections.
 </li>
 <li>
 Prepare project-specific logistics plans, risk assessments, and method statements.
 </li>
 </ul>
 
 
 Cost &amp; Performance Optimization
 
 
 <ul>
 <li>
 Track logistics KPIs: delivery performance, yard turnaround, trailer utilization, crane productivity, inventory accuracy.
 </li>
 <li>
 Optimize internal movement, storage, and transportation costs.
 </li>
 <li>
 Reduce demurrage, detention, and idle equipment time.
 </li>
 </ul>
 
 
 
 
 
 Compliance, Safety &amp; Documentation
 
 
 <ul>
 <li>
 Ensure strict adherence to HSE standards, lifting procedures, and fabrication facility safety norms.
 </li>
 <li>
 Maintain documentation including GRNs, delivery notes, inspection reports, MTCs, packing lists, and permits.
 </li>
 <li>
 Support internal and external audits.
 </li>
 </ul>
 
 
 
 
 
 Location &amp; Travel
 
 
 
 Bahrain
 
 
 
 About The Shaw Group
 
 
 
 The Shaw Group is a leading provider of industrial fabrication and specialty services, delivering innovative solutions across energy and infrastructure sectors. With a commitment to safety, quality, and customer success, we empower our teams to drive excellence and shape the future of our industry.
 
 
 
 EEO &amp; Inclusion
 
 
 
 We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. If you need accommodation during the interview process, please let us know.
 
</div>

Logistics Manager

Raffles Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as "The Palace of the Secret Garden." With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations.
 
 
 
 Job Description
 
 
 
 
 What You Will Be Doing:
 
 
 
 <ul>
 <li>
 Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa &amp; Health Club, Food &amp; Beverage, and Culinary)
 </li>
 <li>
 Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
 </li>
 <li>
 Direct operational needs to ensure compliance with the hotel&rsquo;s Annual Budget and 5 Year Strategic Plan
 </li>
 <li>
 Provide coaching; leadership development; and goal setting with hotel department heads
 </li>
 <li>
 Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
 </li>
 <li>
 Ensure that monthly financial outlooks for Rooms, Food &amp; Beverage and Spa are accurately achieved
 </li>
 <li>
 Play a lead role in yield management for Rooms, Food &amp; Beverage and Spa
 </li>
 <li>
 Be a key player in redevelopment and capital projects from an operations viewpoint
 </li>
 <li>
 Ensure the implementation and delivery of all Raffles Standards
 </li>
 <li>
 Handle all guest concerns and ensure effective follow up thereof
 </li>
 <li>
 Assist in Labor Management and the maintenance of productivity levels
 </li>
 <li>
 Follow up on all guest comments, responding to any guest complaints or requests
 </li>
 <li>
 Provide active leadership role in the culture of Health and Safety and accident prevention
 </li>
 <li>
 Act as hotel champion and culture leader in hotel committees
 </li>
 <li>
 Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team
 </li>
 <li>
 Play a key role and lead change management for Rooms and Food &amp; Beverage initiatives
 </li>
 <li>
 Assume the responsibilities of the General Manager in his/her absence
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 Your Skills and Qualifications:
 
 
 
 <ul>
 <li>
 Operations management with extensive experience in Rooms, Food &amp; Beverage management and Spa operations experience
 </li>
 <li>
 Clear knowledge of budget planning &amp; execution
 </li>
 <li>
 Post secondary diploma/degree in hospitality an asset
 </li>
 <li>
 Proven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health &amp; Safety results
 </li>
 <li>
 Exceptional interpersonal and guest relations skills
 </li>
 <li>
 Proven team-leader with outstanding motivational skills and coaching ability
 </li>
 <li>
 Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions
 </li>
 <li>
 Comfortable working evenings, weekends, holidays and various schedules
 
 
 </li>
 </ul>
 Additional Information
 
 
 <ul>
 <li>
 Opportunity to join the first Raffles in Bahrain
 </li>
 <li>
 Employee benefit card offering discounted rates in Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities.
 </li>
 </ul>
</div>

Hotel Manager

Raffles

<div>Company Description 
Introducing Raffles Al Areen Palace Bahrain, an extraordinary addition to Raffles Hotel's renowned portfolio. This ultra-luxury property offers a unique experience as &quot;The Palace of the Secret Garden.&quot; With 78 private pool villas ranging from 1 to 3 bedrooms, Raffles Al Areen Palace Bahrain redefines luxury hospitality in Bahrain. Our spacious villas, starting from 400 sqm, feature private pools and jacuzzis, providing guests with ultimate relaxation and privacy. Our dedicated team of Raffles Legendary Butlers ensures exceptional service and attention to detail, creating unforgettable moments for each guest. Conveniently located just 40 minutes from the airport and 30 minutes from the City Center, Raffles Al Areen Palace Bahrain offers easy access to Exhibition World Bahrain, Bahrain International Circuit (BIC), and the Al Dana Amphitheater, making it an ideal choice for cultural, entertainment, and business destinations. 
Job Description 
What You Will Be Doing:
<ul><li>Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa &amp; Health Club, Food &amp; Beverage, and Culinary)</li><li>
Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists</li><li>
Direct operational needs to ensure compliance with the hotel&rsquo;s Annual Budget and 5 Year Strategic Plan</li><li>
Provide coaching; leadership development; and goal setting with hotel department heads</li><li>
Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein</li><li>
Ensure that monthly financial outlooks for Rooms, Food &amp; Beverage and Spa are accurately achieved</li><li>
Play a lead role in yield management for Rooms, Food &amp; Beverage and Spa</li><li>
Be a key player in redevelopment and capital projects from an operations viewpoint</li><li>
Ensure the implementation and delivery of all Raffles Standards</li><li>
Handle all guest concerns and ensure effective follow up thereof</li><li>
Assist in Labor Management and the maintenance of productivity levels</li><li>
Follow up on all guest comments, responding to any guest complaints or requests</li><li>
Provide active leadership role in the culture of Health and Safety and accident prevention</li><li>
Act as hotel champion and culture leader in hotel committees</li><li>
Function as key member of the Hotel Executive Committee and Leadership Team, providing support and assistance to the Senior Managers and Executive Team</li><li>
Play a key role and lead change management for Rooms and Food &amp; Beverage initiatives</li><li>
Assume the responsibilities of the General Manager in his/her absence</li></ul> 

Qualifications 
Your Skills and Qualifications:
<ul><li>Operations management with extensive experience in Rooms, Food &amp; Beverage management and Spa operations experience</li><li>
Clear knowledge of budget planning &amp; execution</li><li>
Post secondary diploma/degree in hospitality an asset</li><li>
Proven record to coordinate multiple departments to make gains towards targeted GOP, EES and Health &amp; Safety results</li><li>
Exceptional interpersonal and guest relations skills</li><li>
Proven team-leader with outstanding motivational skills and coaching ability</li><li>
Ability to motivate developing leaders to act as entrepreneurs while implementing innovative, profit driven, guest satisfaction oriented solutions</li><li>
Comfortable working evenings, weekends, holidays and various schedules</li></ul> 

Additional Information 
<ul><li>
Opportunity to join the first Raffles in Bahrain</li><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility activities.</li></ul></div>

Paritas Recruitment

<div>
 
 
 Job Title: Site Lead &ndash; Soft Services &amp; PRO (Middle East)
 
 
 
 
 Location:
 
 Dubai, United Arab Emirates (regional site-based role)
 
 
 
 Employment Type:
 
 Full-time, permanent
 
 
 
 Salary:
 
 &pound;50,000 GBP base + full relocation and benefits package
 
 
 
 Languages:
 
 ARABIC speaking and writing required
 
 
 
 
 
 
 
 
 
 Overview
 
 
 
 An exciting opportunity has arisen for an experienced Site Lead to oversee soft services operations for a high-profile, secure facility in the Middle East.
 
 
 This role is suited to individuals with experience operating in military, defence, government or critical infrastructure environments, either from a military background or as a civilian working in secure or operational sites.
 
 
 
 
 
 Based in Dubai, the successful candidate will lead daily site operations, manage local service partners, and act as the Public Relations Officer (PRO) for the contract &mdash; supporting visa, government liaison and compliance requirements.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 Operational Leadership
 
 
 <ul>
 <li>
 Lead all soft services delivery including facilities support, accommodation, catering, cleaning, transport coordination and welfare services
 </li>
 <li>
 Ensure service delivery meets contractual, regulatory and client standards
 </li>
 <li>
 Act as the senior on-site point of contact for the contract
 </li>
 </ul>
 
 
 
 
 
 Client &amp; Stakeholder Liaison
 
 
 <ul>
 <li>
 Maintain strong relationships with client representatives, site leadership and local authorities
 </li>
 <li>
 Provide clear reporting, issue resolution and operational updates
 </li>
 </ul>
 
 
 
 
 
 PRO &amp; Government Liaison
 
 
 <ul>
 <li>
 Act as PRO for the contract, managing interactions with:
 </li>
 <li>
 Immigration and visa authorities
 </li>
 <li>
 Labour and employment offices
 </li>
 <li>
 Local government departments
 </li>
 <li>
 Support onboarding, residency, licensing and compliance for staff assigned to site
 </li>
 </ul>
 
 
 
 
 
 People &amp; Site Management
 
 
 <ul>
 <li>
 Supervise local teams and subcontractors
 </li>
 <li>
 Oversee accommodation, welfare and logistics for site personnel
 </li>
 <li>
 Maintain professional, compliant and culturally aware operations
 </li>
 </ul>
 
 
 
 
 
 Essential Requirements
 
 
 <ul>
 <li>
 Fluent Arabic (spoken, read and written)
 </li>
 <li>
 Proven experience working in:
 </li>
 <li>
 Military, defence, government, secure or critical infrastructure environments
 </li>
 <li>
 OR civilian leadership roles supporting those environments
 </li>
 <li>
 Strong operational leadership and people management capability
 </li>
 <li>
 Experience working in the Middle East or in regulated international environments
 </li>
 <li>
 High level of professionalism, discretion and cultural awareness
 </li>
 </ul>
 
 
 
 
 
 Desirable Experience
 
 
 <ul>
 <li>
 Prior military service or defence contracting background
 </li>
 <li>
 Experience working as a PRO, operations manager or site manager in the UAE
 </li>
 <li>
 Facilities, accommodation, or base-support services exposure
 </li>
 </ul>
 
 
 
 
 
 Package &amp; Benefits
 
 
 <ul>
 <li>
 &pound;50,000 GBP base salary
 </li>
 <li>
 Relocation assistance
 </li>
 <li>
 Housing allowance
 </li>
 <li>
 Pool vehicle
 </li>
 <li>
 Private medical insurance
 </li>
 <li>
 Two meals per day while on site
 </li>
 <li>
 Two return flights home per year
 </li>
 </ul>
 
 
 
 
 
 Why This Role?
 
 
 
 This is a rare opportunity to:
 
 <ul>
 <li>
 Lead operations in a high-profile international environment
 </li>
 <li>
 Relocate to Dubai while working on a secure and meaningful contract
 </li>
 <li>
 Use military or secure-site experience in a commercial leadership role
 </li>
 <li>
 Enjoy a strong tax-efficient package with excellent lifestyle benefits
 </li>
 </ul>
 
 
 
 
 For further information and a full job spec, please do contact Leigh Albrecht at Paritas Recruitment on L.albrecht@paritasrecruitment.com
 
</div>

Site Lead – Soft Services & PRO (Middle East)

Bahrain Jobs

PRIMARY OBJECTIVE:To assist the Interiors Division General Manager in managing and directing the company operations, to plan, organize and direct the activities of the ID/Fitouts/Joinery/Carpentry/ Engineering and construction departments, to analyse and recommend the policies and procedures related to the assigned departments, and to provide highly complex assistance to the General Manager.RESPONSIBLE FOR:OM, Sr. Project Managers, Project Managers, Planning Managers &amp; QS.SUMMARY OF MAIN DUTIES1. Assists the General Manager in formulating business and market competitive strategies and developing the Annual plan and Budget for Interior Projects.2. Oversee and Manage the Interior department project operations.3. Performs general administrative tasks for the General Manager.4. Project Initiation includes obtaining necessary approvals to establish site facilities, mobilization of resources to commence the project after contract signoff.5. Project Planning for effective time, cost &amp; resource management, including submitting overall project schedule of works for obtaining client signoff.6. Project Execution, encompassing wide spectrum of responsibilities for execution of components required for completion of project within project duration, allocated cost budget and to client acceptance.7. Project Monitoring and Control to check ongoing project stage wise deliverable for compliance of final project requirements.8. Project Closure involves signoff for final acceptance of the project by client, documentation of lessons learned accessible to key project management personnel in the organization to improve upon shortcomings for effectively managing future projects.9. Project Integration Management wherein all the sub projects are effectively integrated to achieve the overall project goal.10. Project scope management wherein scope of the project is confirmed and communicated to all project staff.11. Project Procurement management wherein &lsquo;Make or Buy&rsquo; decision analysis is conducted to understand time and cost implication for effective procurement planning.12. Project Resource management for effective utilization of human resources and material resources.13. Project communication management for effective dissemination of project status to key stake holders14. Project change management to document and communicate the cost and time implication of the changes made to the original approved project scope.15. Identify and suggest the best practices and plans.16. Review and authorize the budget prepared by the tender department.QUALIFICATIONSEssential: BE in Civil or BArch Graduate with 15 &ndash; 20 years&rsquo; experience in a similar position.Age: 40 - 50Desirable:GraduateCommunicationsPeople handing Skills.Job Type: Full-timePay: BD1,800.000 - BD2,200.000 per month

Asst General Manager – Interiors & fit outs

Roles &amp; responsibilitiesThe District Manager is responsible for overseeing the operations, performance, and growth of multiple locations in alignment with the company&rsquo;s goals. This role focuses on achieving operational excellence, ensuring customer satisfaction, and driving revenue growth. Provides leadership and guidance to store managers, monitors business performance, and implements strategies to improve efficiency and profitability. Works closely with internal teams and external partners to maintain company standards, ensure compliance, and deliver consistent guest experience across all locations.<ul><li>Ensure all restaurant units operate in compliance with company policies, procedures, and service standards.</li><li>Conduct regular site visits to monitor cleanliness, service, product quality, and operational performance.</li><li>Implement best practices to drive efficiency and consistency across locations.</li><li>Review and analyze P&amp;L statements for each unit to identify strengths, weaknesses, and opportunities.</li><li>Set district sales, revenue, and profit goals and track progress against targets.</li><li>Develop and execute action plans to improve underperforming units.</li><li>Recruit, train, coach, and mentor store managers to ensure strong leadership at the unit level.</li><li>Conduct regular performance evaluations and set individual goals for store managers.</li><li>Foster a positive, motivating, and results-driven work culture across the district.</li><li>Oversee and approve staff schedules, timesheets, and attendance records across all units.</li><li>Plan and manage staff leave, vacation requests, and public holiday coverage to ensure smooth operations.</li><li>Monitor and control overtime hours in line with labor laws and company policy.</li><li>Ensure optimal staffing levels to balance labor costs with business needs.</li><li>Coordinate with HR and store managers to address attendance issues, absenteeism, or schedule conflicts.</li><li>Handle escalated guest concerns and ensure proper resolution.</li><li>Monitor guest feedback and implement initiatives to enhance satisfaction.</li><li>Ensure all units follow company standards for store appearance, staff presentation.</li><li>Ensure product and service quality across locations to maintain a consistent brand promise.</li><li>Ensure compliance with health, safety, labor, and legal regulations in all units.</li><li>Enforce company standards for security, loss prevention, and ethical practices.</li><li>Oversee audits and inspections, ensuring corrective actions are implemented promptly.</li><li>Lead the rollout of company-wide promotions, campaigns, and operational initiatives.</li><li>Analyze local market trends, guest preferences, and competitor activities.</li><li>Provide insights to senior management to support strategic planning and district growth.</li><li>Submit regular reports on district performance, challenges, and improvement plans.</li><li>Act as the communication link between senior management and store managers.</li><li>Share best practices and success stories across the district.</li><li>Review and analyze P&amp;L statements of all assigned locations to track revenue, expenses, and profitability.</li><li>Set sales, revenue, and cost targets for the district and monitor progress against KPIs.</li><li>Identify underperforming locations and develop corrective action plans to improve results.</li><li>Control operational costs through effective budgeting, purchasing, and labor management.</li><li>Monitor cash handling, inventory, and loss prevention to safeguard company assets.</li><li>Provide senior management with financial reports, forecasts, and recommendations for district growth.</li><li>Oversee preventive and corrective maintenance for facilities, equipment, and assets across all locations.</li><li>Ensure that all units maintain proper functionality of kitchen equipment, HVAC, lighting, and safety systems.</li><li>Coordinate with contractors, vendors, and internal teams for timely repairs and upgrades.</li><li>Monitor maintenance costs and ensure adherence to allocated budgets.</li><li>Ensure each unit follows company guidelines for ordering, receiving, and storing supplies.</li><li>Monitor purchasing activities to control costs, prevent wastage, and avoid stock shortages.</li><li>Review and approve vendor orders within the district to ensure accuracy and compliance with budgets.</li><li>Build and maintain strong relationships with approved suppliers and vendors.</li><li>Ensure compliance with company policies on preferred suppliers, quality standards, and negotiated pricing.</li><li>Regularly analyze purchasing reports to identify trends, cost-saving opportunities, or irregularities.</li></ul>Desired candidate profile<ul><li>A bachelor's degree of hotel and restaurant management or any related course</li><li>Minimum 4 years of experience in casual dining restaurant</li><li>Knowledgeable in P&amp;L and food cost analysis</li><li>Excellent oral and written communication skills</li><li>Ability to manage multiple store locations</li><li>Ability to adapt and work independently</li><li>Excellent organizational skills</li><li>With Bahrain Driving License</li></ul>Interested candidates please forward your CV to mail@foodvestholding.comJob Type: Full-time

District Manager

Majid Al Futtaim

<div>
 
 Job Title
 
 
 
 Manager - Ecommerce | Majid Al Futtaim Retail | Bahrain
 
 
 
 Role Purpose
 
 
 
 The Manager - eCommerce is responsible for managing the company&rsquo;s digital business operational performance in direct online sales including fulfillment, last mile operations and quality and Hygiene
 
 
 standards to enhance the whole customer experience. He/ She will review, recommend and build strategic and tactical changes to drive all online profitability by increasing customer base and improve fulfillment and
 
 
 last mile performance. She/ he also responsible for managing on time delivery, quality delivery, and cost for all business channels. The role holder is also responsible for maintaining the shifts, contracts, and
 
 
 negotiation with third party providers and logistics.
 
 
 
 Role Responsibilities
 
 
 
 <ul>
 <li>
 Analyze, review, recommend and build strategic and tactical changes to drive profitability by increasing customer base, improve conversion rate, improve order size and manage margin performance.
 </li>
 <li>
 Partner with the internal teams to ensure proper assortment and inventory at fulfillment nodes to improve assortment, improve delivery speed, and reduce cost.
 </li>
 <li>
 Find opportunities in all fulfillment areas or post purchase experience to drive continuous improvement.
 </li>
 <li>
 Manage the ecommerce operations in compliance with policies established by Majid Al Futtaim Retail.
 </li>
 <li>
 Advise and provide solutions for logistics, operations and other system process hurdles.
 </li>
 <li>
 Anticipate workload in the area of fulfillment operations and accordingly advise on appropriate team structures for optimum efficiency and utilization.
 </li>
 <li>
 Implement/enhance an operating model for the e-Commerce Last mile deliveries using 3P service providers.
 </li>
 <li>
 Develop detailed processes, quality control measures, and KPI&rsquo;s for a seamless and effective last mile operation.
 </li>
 <li>
 Understand, evaluate and problem solve for logistics and upstream processes.
 </li>
 <li>
 Standardize processes across the country and regularly audit to ensure there are no process deviations.
 </li>
 <li>
 Share best practices from the region and implement to enhance productivity and quality.
 </li>
 <li>
 Review daily reporting for all internal/external customers to assess performance and order management.
 </li>
 <li>
 Find the most appropriate solution to deliver goods to end customers to offer the best unified customer experience for the country at the lowest cost.
 </li>
 <li>
 Ensure the delivery service contracts with providers/suppliers are up to date and its accurate application internally/externally.
 </li>
 <li>
 Ensure that KPI&rsquo;s provided by the delivery companies/suppliers meet the defined targets otherwise corrective actions are taken to achieve the targets.
 </li>
 <li>
 Ensure that the logistics services providers &amp; suppliers upload accurate information &amp; documents in the Transport Delivery System.
 </li>
 <li>
 Ensure measures are taken for all fulfillment orders online and that are in accordance with the agreed timeline and specified delivery schedule defined by the last mile department. In addition, ensures that all goods are delivered to the customers accurately and in the best possible packing and quality.
 </li>
 <li>
 Ensure that goods are delivered on time based on the expected dates with the right quantities to provide best customer experience.
 </li>
 <li>
 Oversee and monitor the performance of third-party providers and logistics based on agreed KPIs and rely information to merchandise/store and follow the corrective action with suppliers.
 
 
 </li>
 </ul>
 
 Minimum Qualifications/education
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in E- Commerce or Business Administration.
 </li>
 <li>
 Master&rsquo;s degree in e-commerce, supply chain is a plus.
 
 
 </li>
 </ul>
 
 Minimum Experience
 
 
 
 <ul>
 <li>
 8 &ndash; 10 years of professional work experience working in e-commerce operations and management.
 </li>
 <li>
 Direct experience managing e-Commerce Last mile deliveries from on-line readiness to post purchase support including a working knowledge of marketplace and direct e-Commerce
 </li>
 <li>
 Commercial knowledge of retail / store operations online is highly preferred.
 
 
 </li>
 </ul>
 
 Skills
 
 
 
 <ul>
 <li>
 Advance knowledge of various automated distribution and warehouse systems preferred.
 </li>
 <li>
 High level of problem-solving skills and detailed oriented.
 </li>
 <li>
 Solid analytical skills, trouble-shooting skills; planning and organizational skills
 </li>
 <li>
 Excellent interpersonal skills, driving results in cross-functional team setting
 </li>
 <li>
 Team/collaboration-based approach to decision making;
 </li>
 <li>
 Operational agility and nimbleness to adapt to changing retail environment
 </li>
 <li>
 Excellent Communication and Interpersonal skills
 </li>
 </ul>
</div>

Manager - Ecommerce

Explore 126+ Operations manager in Manama this February. Find roles across top companies and apply now to boost your career.

126 operations manager jobs In Manama

Logistics Manager

Hotel Manager

Hotel Manager

Site Lead – Soft Services & PRO (Middle East)

Asst General Manager – Interiors & fit outs

District Manager

Manager - Ecommerce