operations manager

office manager

operations executive

operations supervisor

assistant manager

operations mgr

Petrame

<ul><li>Job Title: Customer Service Manager</li><li>Job Ref: CS-MGR-250825</li><li>Opening: 1</li><li>Career Level: Manager / Mid-Senior Level</li><li>Location: Dubai - UAE</li><li>Hybrid (Onsite and Remote) / Flexible Location: Option available for senior, highly skilled, and experienced applicants.</li><li>Education: Bachelor's degree in Business Administration, Management, or related field.</li><li>Experience: 5-8 Years in customer service, with at least 2 years in a supervisory or managerial role.</li><li>Industry Focus: Weighing Equipment, Lifting & Material Handling, Mechatronics, and Industrial Automation.</li></ul> Introduction We are seeking a Customer Service Manager to lead our customer support division, ensuring exceptional service delivery, efficient complaint resolution, and a seamless customer experience. This role requires a strong leader who can build, manage, and improve customer service operations in line with company standards and industry best practices. Responsibilities <ul><li>Lead and manage the customer service team to deliver professional, efficient, and high-quality support.</li><li>Develop and implement policies, procedures, and service standards.</li><li>Oversee inbound and outbound customer interactions across phone, email, and digital channels.</li><li>Resolve escalated issues and maintain strong customer relationships.</li><li>Monitor customer feedback, satisfaction, and response times to ensure service excellence.</li><li>Collaborate with sales, technical, and operations teams to ensure smooth customer experiences.</li><li>Recruit, train, and coach customer service staff.</li><li>Prepare regular reports on customer service performance and recommend improvements.</li><li>Implement technology and CRM tools to optimize support processes.</li></ul> Qualifications <ul><li>Bachelor's degree in Business Administration, Management, or related field.</li><li>5-8 years of experience in customer service, with at least 2 years in a leadership/managerial role.</li><li>Strong leadership and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Experience with CRM systems and customer support tools.</li><li>Familiarity with industrial products, weighing systems, or automation is a plus.</li></ul> What We Offer <ul><li>Salary: Competitive package tailored to attract the best.</li><li>Working Days: Monday to Friday, with a 2-day weekend.</li><li>Benefits: Employment visa, annual paid leave, insurance, transportation, and more.</li><li>Location: Positions available in Dubai.</li><li>Remote: Working remotely can be an option for some positions and senior staff.</li></ul>How to Apply<ul><li> Click here to submit your CV to our WhatsApp </li><li>Complete the Online Application Form: For a preferred method of submission, click the 'Apply for this job' button below to fill out and submit the official online application form.</li></ul>

Customer Service Manager Petra Mechatronics

Amentum

<div>
 Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
 
 
 Key Responsibilities:
 
 
 The Operations Manager will oversee the logistics and operations of food distribution for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role involves managing the operational and logistics aspect of the entire supply chain, coordinating with various stakeholders, and ensuring efficient and compliant operations to meet DLA food distribution requirements.
 
 
 <ul>
 <li>
 Plan, implement, and oversee food distribution operations to ensure timely and accurate delivery of products.
 </li>
 <li>
 Develop and maintain logistics strategies to optimize transportation, warehousing, and inventory management.
 </li>
 <li>
 Lead and mentor a team of logistics and operations staff, fostering a culture of continuous improvement and collaboration.
 </li>
 <li>
 Coordinate staffing, training, and performance evaluations to ensure a high-performing team.
 </li>
 <li>
 Ensure all operations adhere to DLA and federal regulations, including health, safety, and food safety and food defense standards.
 </li>
 <li>
 Conduct regular audits and inspections to maintain compliance and identify areas for improvement.
 </li>
 <li>
 Negotiate contracts and agreements to secure favorable terms for the organization.
 </li>
 <li>
 Develop and manage budgets for operations, ensuring efficient use of resources and cost control.
 </li>
 <li>
 Analyze financial data to identify trends and areas for improvement.
 </li>
 <li>
 Monitor key performance indicators (KPIs) to assess operational efficiency and effectiveness.
 </li>
 <li>
 Prepare regular reports for senior management on operational performance and strategic initiatives.
 </li>
 <li>
 Identify opportunities for process enhancements and implement best practices to improve operational effectiveness.
 </li>
 <li>
 Lead initiatives for innovation and technology adoption within the distribution program.
 </li>
 <li>
 Be available to travel throughout AOR as needed / required.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Logistics, Supply Chain Management, Business Administration, or a related field.
 </li>
 <li>
 Minimum of 10 years of experience in operations management, preferably within a logistics or food service and or food distribution environment.
 </li>
 <li>
 Experience in US government contracting and compliance.
 </li>
 <li>
 Knowledge of DLA policies and procedures, as well as federal regulations related to food distribution.
 </li>
 <li>
 Strong leadership, communication, and interpersonal skills.
 </li>
 <li>
 Proficient in logistics software and Microsoft Office Suite.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities effectively.
 </li>
 <li>
 Must be able to obtain and maintain facility credentials/authorization.
 
 
 </li>
 </ul>
 
 Preferred Qualifications
 
 
 
 <ul>
 <li>
 Certification in supply chain management (e.g., APICS, ISM) is a plus.
 </li>
 <li>
 Familiarity with military food service operations and standards.
 
 
 </li>
 </ul>
 
 Other Responsibilities
 
 
 
 <ul>
 <li>
 Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
 </li>
 <li>
 Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
 </li>
 <li>
 Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.
 
 
 </li>
 </ul>
 This position is pending contract award.
 
 
 Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.
</div>

Operations Manager

<div>Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.
Key Responsibilities:
The Operations Manager will oversee the logistics and operations of food distribution for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role involves managing the operational and logistics aspect of the entire supply chain, coordinating with various stakeholders, and ensuring efficient and compliant operations to meet DLA food distribution requirements.<ul>
<li>
Plan, implement, and oversee food distribution operations to ensure timely and accurate delivery of products.</li>
<li>Develop and maintain logistics strategies to optimize transportation, warehousing, and inventory management.</li>
<li>Lead and mentor a team of logistics and operations staff, fostering a culture of continuous improvement and collaboration.</li>
<li>Coordinate staffing, training, and performance evaluations to ensure a high-performing team.</li>
<li>Ensure all operations adhere to DLA and federal regulations, including health, safety, and food safety and food defense standards.</li>
<li>Conduct regular audits and inspections to maintain compliance and identify areas for improvement.</li>
<li>Negotiate contracts and agreements to secure favorable terms for the organization.</li>
<li>Develop and manage budgets for operations, ensuring efficient use of resources and cost control.</li>
<li>Analyze financial data to identify trends and areas for improvement.</li>
<li>Monitor key performance indicators (KPIs) to assess operational efficiency and effectiveness.</li>
<li>Prepare regular reports for senior management on operational performance and strategic initiatives.</li>
<li>Identify opportunities for process enhancements and implement best practices to improve operational effectiveness.</li>
<li>Lead initiatives for innovation and technology adoption within the distribution program.</li>
<li>Be available to travel throughout AOR as needed / required.</li>
<li>Perform other duties as assigned.</li>
</ul>
QUALIFICATIONS<ul>
<li>
Bachelor&rsquo;s degree in Logistics, Supply Chain Management, Business Administration, or a related field.</li>
<li>Minimum of 10 years of experience in operations management, preferably within a logistics or food service and or food distribution environment.</li>
<li>Experience in US government contracting and compliance.</li>
<li>Knowledge of DLA policies and procedures, as well as federal regulations related to food distribution.</li>
<li>Strong leadership, communication, and interpersonal skills.</li>
<li>Proficient in logistics software and Microsoft Office Suite.</li>
<li>Ability to work under pressure and manage multiple priorities effectively.</li>
<li>Must be able to obtain and maintain facility credentials/authorization.</li>
</ul>
PREFERRED QUALIFICATIONS<ul>
<li>
Certification in supply chain management (e.g., APICS, ISM) is a plus.</li>
<li>Familiarity with military food service operations and standards.</li>
</ul>
OTHER RESPONSIBILITIES<ul>
<li>
Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self-aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.</li>
<li>Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.</li>
<li>Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.</li>
</ul>
This position is pending contract award. 
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.</div>

Kurtains

<div>
 🎯 About us
 
 Kurtains (kurtains.ae) is part of MAKAN, a fast-growing home services group on a mission to digitally disrupt traditionally dusty sectors. Our ambition is clear: to build the leading digital furnishing platform in the Middle East, transforming fragmented, offline experiences into seamless, tech-enabled journeys.
 
 
 We started with www.makanhome.ae, then www.kurtains.ae, and it is only the beginning. We are building a multi-vertical ecosystem of home improvement services, powered by smart automation, data, and scalable internal systems.
 
 
 Since launching in 2023, we helped over 20000 customers furnish their home, and became one of the fastest-growing players in the UAE. Now, with our expansion into Saudi Arabia underway, we are evolving from a local success story into a regional category leader.
 
 
 We are backed by strong and reputable investors who believe in our vision, our traction, and our ability to transform a traditionally underserved industry.
 
 
 About the Role
 
 
 We are looking for a process engineer to help us streamline and automate our operational processes. You will design and prioritize features, build internal processes and tools, automate workflows, and coordinate with external developers and agencies to deliver larger projects.
 
 
 This role sits at the intersection of
 
 product
 
 ,
 
 tech
 
 , and
 
 operations
 
 , and is critical to scaling our business across the UAE and KSA.
 
 
 
 
 
 🎯
 
 RESPONSIBILITIES
 
 
 
 As a Process Engineer you will be responsible for building and optimizing the backbone of Kurtains operations, playing a pivotal role in enabling the scalability of our business.
 
 
 Your responsibilities will be:
 
 <ul>
 <li>
 Be the owner of all of Kurtains operational processes and tools, leverage data &amp; tech to drive efficiency, revamp processes, and enable scalability.
 </li>
 <li>
 Plan, develop and implement strategic projects to enable our teams to achieve operational excellence.
 </li>
 <li>
 Work side by side with Operations leadership and Tech teams for the development and deployment of new initiatives, tools, and process improvements
 </li>
 <li>
 Replicate our operational playbook to launch new verticals
 </li>
 </ul>
 
 
 
 
 🎯
 
 REQUIREMENTS
 
 
 <ul>
 <li>
 3+ years of experience in fast-paced industries, such as management consulting, tech, e-commerce or fast-growing start-ups
 </li>
 <li>
 Expert in Google/Excel Sheets, knowledge of Appsheet is a strong plus
 </li>
 <li>
 An entrepreneurial mindset: you are ready to work and take ownership of a wide array of topics
 </li>
 <li>
 Strong analytical skills, detail-oriented and organized, very tech savvy
 </li>
 <li>
 Ability to build a roadmap for innovation and improvement, organize around its execution, and ensure cross-functional stakeholder alignment to drive it to success
 </li>
 <li>
 Effective decision-making skills and self-starter attitude with initiative and drive, capable of executing rapidly with limited strategic direction
 </li>
 <li>
 Ability to work and drive alignment with a wide range of individuals across different work streams
 </li>
 </ul>
 
 
 
 
 🎯
 
 BENEFITS
 
 
 
 An opportunity to:
 
 <ul>
 <li>
 Build and operate the most important department in our start up
 </li>
 <li>
 Get equity to build the company with us
 </li>
 <li>
 Join a startup that puts every effort to offer its teams an exciting, stimulating, and fun work environment
 </li>
 <li>
 Work in a fun, flexible, fast-paced, and friendly environment
 </li>
 <li>
 Grow fast, launch new verticals and new countries
 </li>
 <li>
 Attractive Salary + bonus + equity package
 </li>
 <li>
 Premium Health Insurance
 </li>
 </ul>
 
 
 
 
 🎯
 
 PROCESS
 
 
 <ul>
 <li>
 HR screening interview
 </li>
 <li>
 Offline Case Study
 </li>
 <li>
 Culture Fit and live case study with Adrian
 </li>
 <li>
 Culture Fit and live case study with Othmane and Youssef
 </li>
 </ul>
 
 
 
 
 In short we are looking for an ambitious and driven entrepreneur to build and scale MAKAN with us!
 
</div>

Sunberry Fresh 

Operations Supervisor &ndash; Vegetables &amp; Fruits TradingLocation: Sunberry Fresh, Ras Al Khor, DubaiWe are looking for an experienced Operations Supervisor to support our main Operations Supervisor and act as the point of contact for operational matters across compliance and other departments. This role is key to ensuring smooth store operations and efficient coordination across teams.Key Responsibilities:<ul><li>Assist the Operations Supervisor in managing day-to-day operations of the store</li><li>Ensure accurate and timely order fulfillment in line with delivery schedules and customer requirements.</li><li>Coordinate with cross-functional teams, including Quality Assurance, Procurement, Logistics, Suppliers and Warehouse to ensure seamless and efficient operations.</li><li>Prepare and maintain accurate reports related to operational activities, performance metrics and compliance requirements.</li><li>Liaise with compliance and internal teams on operational matters</li><li>Ensure store processes are followed efficiently</li></ul>Requirements:<ul><li>Proven experience in fresh produce or FMCG operations, preferably in a similar supervisory role</li><li>Strong knowledge of inventory management and stock control</li><li>Experience in supplier and logistics coordination</li><li>Basic reporting and documentation skills</li><li>Proactive, organized, and able to take ownership of operational tasks</li></ul>Why Join Us:This is an opportunity to grow within a dynamic trading environment, work closely with the operations leadership team, and make a tangible impact on daily operations.Job Type: Full-timePay: AED3,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>The company is located in Ras Al Khor. Would you be willing to relocate closer, as public transport options are limited?</li><li>Have you managed daily operations in a fruits and vegetables trading environment? If yes, what strategies did you use to improve efficiency? and what results did you see?</li><li>What is your expected monthly salary in AED?</li></ul>Work Location: In person

Operations Supervisor – Vegetables & Fruits Trading

Microavia

<div>
 
 Microavia is a leader in the development and manufacturing of innovative drones, located in the Silicon Oasis area of Dubai. We are committed to creating the technologies of the future, ensuring high quality and functionality of our products.
 
 
 Operations Manager main tasks include overseeing the safe, efficient, and profitable deployment of UAV operations, ensuring that all projects meet the highest standards of quality and compliance. This role involves managing daily UAV operations, leading a team of pilots, and collaborating with various stakeholders to deliver actionable insights from aerial data.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 
 UAV Operations Management:
 
 Oversee the daily operations of UAV deployments, ensuring they are conducted safely and efficiently while maximizing profitability.
 </li>
 <li>
 
 Team Leadership:
 
 Manage and support the deployment team and pilots, ensuring they are well-trained and equipped to perform their duties.
 </li>
 <li>
 
 Data Processing &amp; Analysis:
 
 Process and analyze aerial data to produce detailed maps, models, and reports, providing valuable insights for surveyors, engineers, and project managers.
 </li>
 <li>
 
 Regulatory Compliance:
 
 Ensure all UAV operations comply with the specific regulations of each project location and adhere to company safety protocols.
 </li>
 <li>
 
 Equipment Maintenance:
 
 Maintain and troubleshoot drone equipment to guarantee optimal performance and reliability during operations.
 </li>
 <li>
 
 Project Collaboration:
 
 Work closely with surveyors, engineers, and project managers to interpret data and translate it into actionable insights.
 </li>
 <li>
 
 Site Visits:
 
 Travel to various project sites to oversee UAV operations and ensure alignment with project objectives.
 </li>
 <li>
 
 Documentation:
 
 Maintain thorough records and reports of all flights, ensuring accurate tracking and documentation of operations.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Proven experience in UAV operations management or a related field.
 </li>
 <li>
 Strong leadership skills with the ability to manage and motivate a team.
 </li>
 <li>
 Proficient in data analysis and aerial data processing software.
 </li>
 <li>
 In-depth knowledge of UAV regulations and safety protocols in Dubai.
 </li>
 <li>
 Technical expertise in drone maintenance and troubleshooting.
 </li>
 <li>
 Excellent communication and collaboration skills.
 </li>
 <li>
 Willingness to travel to project sites as needed.
 </li>
 </ul>
 
 
 
 
 
 Working Environment
 
 
 
 
 
 <ul>
 <li>
 
 Location:
 
 Office &amp; On-Site Operations
 </li>
 <li>
 
 Travel Requirements:
 
 Frequent travel within and outside the UAE for flight operations and regulatory engagements
 </li>
 </ul>
 
 
</div>

23Dept

A leading operations firm in Dubai seeks an Operations Director to oversee daily operations and enhance efficiency. You will develop and implement strategies, lead and mentor the operations team, manage budgets, and ensure compliance with regulations. The ideal candidate holds a bachelor's degree in business or a related field, with significant experience in an operations leadership role and strong analytical skills.

Senior Director of Operations & Process Optimization

Explore 2475+ Operations mgr in Dubai this January. Find roles across top companies and apply now to boost your career.

2475 operations mgr jobs IN Dubai

Customer Service Manager Petra Mechatronics

Operations Manager

Operations Manager

Operations Manager

Operations Supervisor – Vegetables & Fruits Trading

Operations Manager

Senior Director of Operations & Process Optimization